The service was very good and very helpful in getting a public storage unit today!!!!
thank u for your great service
Muy buen servicio, excelente servicio al cliente
I’m a renter at the Lanham, MD location and Pedro provided excellent customer service. I appreciate his willingness to assist immediately with an issue, and was able to resolve before I left the premises. Thanks Pedro, job well done!
Thank you for your professionalism
Pedro was extremely helpful during my transaction! He made me feel very knowledgeable about my decisions and was always helpful regarding my move. I would highly recommend anyone to come to this particular site and do store your stuff here. They are really good at what they do.
Pedro, is always kind, knowledgeable and the place is always clean. Thankful for his professionalism!
Thank you Pedro for a good services
Great customer service... Mr pedro always helps me out... they're great!!!!!!!!
Today's service very professional
Pedro was SO helpful and considerate. Really made my move in seamless! I love this place!
Great service from Mr. Pedro every time.
Pedro was my associate and steered me completely in the right direction! I appreciate his help in paying for my reservation, and making sure I was comfortable while moving in. Thanks for your help in a very stressful time for me!
Title: Absolutely Horrendous Experience - Avoid at All Costs!
If I could give zero stars, I would. My experience with Public Storage was an absolute nightmare from start to finish. First off, the customer service is atrocious. The staff are rude, unhelpful, and seem to take pleasure in making your life difficult. Trying to get a straight answer from anyone was like pulling teeth.
The facility itself? A disaster. The units are filthy, with a constant smell of mold and who knows what else. I wouldn't be surprised if they were breeding grounds for pests. Speaking of pests, I found evidence of rats in my unit and when I brought this to their attention, they couldn't have cared less. "It's just part of storage," they said. Seriously?
Security is a joke. The gate was broken half the time, and I saw strangers wandering around the premises without any staff in sight. My belongings didn't feel safe there for a second. I actually feared for the safety of my items and wished I had gone elsewhere.
Oh, and let's talk about the hidden fees! They lure you in with a low price, then nickel-and-dime you with every ridiculous charge imaginable. Late fees, insurance fees, random "maintenance" fees—by the end of it, I was paying double what I originally signed up for.
To top it all off, when I finally decided to cut my losses and leave, they gave me a hard time about closing my account. It took weeks of back-and-forth just to get out of their clutches, and they still tried to charge me for an extra month.
In short, Public Storage is a disgraceful company that should be avoided at all costs. Save yourself the stress, frustration, and financial loss. Take your business anywhere else—literally anywhere would be better than this cesspool of incompetence and greed.
Excellent customer provided by Pedro
Pedro is the absolute best. He is always available to help and with a smile. He is knowledgeable about the property.
Thank you so much, Pedro, for the excellent years of service. I have truly enjoyed my time.Add public storage on Forbes Boulevard. I give an absolute five-star review of the cleanliness, bright lighting, and an actual cool climate controlled environment. Additionally, there are always an adequate amount of flatbeds to use for transporting your items. Pedro is a very kind, respectful, and responsive site manager. I am giving this review on my last day at this location. I am moving to another storage unit. Because I am unable to access this unit 24 hrs to run my business. If there were a way to receive 24-hour access, I would gladly move back in. I have been a loyal customer since 2016. Thank you so very much, Pedro. 🌟
nice service always Very profetional
Kiya, was awesome, great customer service.
Pedro provides excellent customer service
Always friendly and happy to assist
Thank you pedro for your services
Pedro has excellent customer service and is always very helpful
𝐘𝐞𝐬, 𝐉𝐨𝐬é 𝐢𝐬 𝐚𝐦𝐚𝐳𝐢𝐧𝐠 𝐞𝐯𝐞𝐫 𝐬𝐢𝐧𝐜𝐞 𝐦𝐲 𝐟𝐢𝐫𝐬𝐭 𝐦𝐨𝐯𝐞 𝐢𝐧 𝐰𝐡𝐢𝐜𝐡 𝐰𝐚𝐬 𝐡𝐞𝐜𝐭𝐢𝐜 𝐭𝐨 𝐬𝐚𝐲 𝐭𝐡𝐞 𝐥𝐞𝐚𝐬𝐭. 𝐡𝐞 𝐡𝐚𝐬 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐛𝐞𝐞𝐧 𝐜𝐚𝐥𝐦 𝐚𝐧𝐝 𝐡𝐞𝐥𝐩𝐟𝐮𝐥 𝐢𝐧 𝐚𝐧𝐲 𝐰𝐚𝐲 𝐩𝐨𝐬𝐬𝐢𝐛𝐥𝐞. 𝐈 𝐠𝐢𝐯𝐞 1000/10. 𝐇𝐞'𝐬 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭!.
Will use again, workers are friendly and professional!
unidad 1616. SIEMPRE un servicio que traducido es un 10
Gracias por su servicio profesional
I have had my furnishing stored at the Lanham Public Storage for over six years. Since the manager Pedro has taken over, I know my belongings are secure. Whenever I call or have a problem, he immediately calls and addresses it. Pedro is always friendly, accommodating, and professional. The facility is always clean and I have never had a problem. I highly recommend storing your items at this location because it is managed by Pedro and he does an excellent job. You won’t be disappointed. My only regret is that I didn’t give this review earlier. He deserves to know that he is appreciated for a great customer service.
Good service a perfect thanks
I ALWAYS GET AND EXELENT SERVICE. THANKS TO PEDRO
The place has been unmanned more times than I can recall and the customer service experience is poor at best
Really good Service An A plus
This location has been the best secured and maintained Public Storage I've ever rented. Management (Pedro) has always been very helpful and accommodating. Great facility all around.
Goods have discounted prices
The main person working there is a lovely man who’s very helpful and compassionate! He made my transition from one storage unit to the next a seamless transition! Excellent customer service!
The best help i got from the 2 managers thanks
Gracias por tu servicio Pedro
Gracias a Pedro por un excelente servicio
I had to take the time to express my gratitude to Laurie, for her kindness and expert suggestions for the storage of our home items. As dive into the process of packing and preparing for storage I now truly realize how accurate and helpful Laurie truly was. Laurie organized the complete storage package that was absolutely cost effective as well as suggestions on storage methods. Laurie my wife thank you from the bottom of our hearts. Now it's time to move.
Thanks again,
Rodney and Leire
Muy amable atento y servicial recomiendo mucho el public storage de lanham md y muy agradecida con el señor Jorge por su amable atención
Friendly staff and clean storage units!
The best customer service by Claudia i habe a Lot of questions and she help to much.
Muy buen servicio por parte de Claudia en este establecimiento
I have a good experience with the Spanish lady at the front desk I really like the way she work thanks Ms. Claudia.
Buen servicio muy amable y me ayudó mucho la señorita Claudia.
This place is very Good costumer service by claudia
Pedro was unbelievably kind to me and my mother. We have a fixed income and we’re in jeopardy of losing our unit when he saved the day. He is a gentle soul and I appreciate him for all that he does. I would definitely recommend this storage to everyone!
PEDRO IS EXCELLENT CUSTOMER SERVICE. AND A+
Always good service. very professional.
EXELENT JOB BY PEDRO. THANKS
Laurie was very professional in helping me get my new storage !
Pedro is great! Always friendly and helpful.
When I first came to Public Storage because it was my first time getting a storage unit I had no clue what to do. Pablo Jesus was so helpful and patient with me. He politely did a walk through and tour of all the units I wanted to check out and was helpful with explaining how to maintain my storage unit. I appreciate his efforts because it made my experience way better with public storage. I’m happy to be a customer here
Excellent employee, Pedro helped open a new unit. I have always received good service from him.
Today I received the best of service from Laurie, previously was considering leaving but her hospitality and kindness ensured me to stay.
L a u r i e was very helpful well knowledge Pleasant to work with insured show me how to use the app she deserves a race very pleasant well knowledge
Pedro, always helpful and efficient.
I really appreciate Pedro for helping me out and navigate my way through everything. He has been very helpful since I have my storage unit to me. Greatly appreciated.
Very clean facility… Company app makes it easy to pay your bill.
Pedro was amazing. He helped me get my unit and made sure I was comfortable with my options. THANK YOU! Happy holidays!!
Jovan thank you so much for helping us with our night move out!
Pedro is always so helpful!
Thank you Pedro for your service
Thanks you for your service
Mr. Pedro was very friendly and informative. He was welcoming and helpful.
Mr Pedro, the manager is up and about when am at the space for smooth running. Also, always ready to assist with difficulty that I once had with my code. Thank you everyone at my space.
Buen servicio. Muy amables. Todo muy bien.
Pedro the manager is awesome, need more like him!!
Pedro fue muy amable con nosotros y flexible.
Muy amable pedro, excelente servicio!
My experience was awsome pedro was amazing today very helpful and he was very welcoming and he kept me smiling the whole time
Nice work Pedro Appreciate
Pedro, was extremely helpful and most of all, he saved me money. Thank you Pedro!
REALLY GOOD sevice. PEDRO A 10!
Thanks Pedro good customer Services!!
My experience at public storage was good, the representative Pedro was very knowledgeable and helpful.
Great service!!! When you go check out Pedro They will definitely take care of you
Excellent space, excellent location, and flexible service. My sincere thanks to Pedro for his excellent customer service. I really appreciate how he walked me through the whole process. This is my first time renting a storage facility, and I will definitely refer a friend to this location.
Pedro, the manager here is everything!!! I truly appreciate him. He's patient and extremely helpful. An overall super nice person. I thank Pedro and would definitely refer this storage location. Public storage is blessed to have him. Thank you Pedro!
Todo muy excelente un lugar muy limpio y Pedro tremenda persona un 10
Gracias Pedro muy amable. Y todo. Muy. Limpio
I had very good experience, the agents was patient, nice smile,, help me to shop for a larger unit, he even has the time to help with the elevator.....thank u public storage
Thank you Pedro for your help, fully satisfied with your service!!!!
Graet Service. Couple of time back. Bucause of it.
Exelente Servicio de Pedro! Un 10
Pedro has been doing a great job and good services here. I applaud him for his cheerful and negligence in his work.
Decent rental prices, helpful staff and CLEAN climate controlled spaces.
Excellent costumer services, not only explain to me how to reserve my space, but showed me the space and also walked me through step by step the whole process so I can get the best deal possible. Service with a smile
Pedro is literally the best! We bugged him so much for help on how to figure out problems and he smiled the entire time! Always willing to help and really informative!
Pedro helped me so much. I was so confused to how to access my unit and had issues he helped with a smile and it was so refreshing.
Doug is great employees and please have Doug work in this location all the time
Pedro was really helpful and patient with us.
EXCELLENT SERVICE...Doug William's helpful concerns for the service he provided to me was OUTSTANDING!!! THANK YOU!!!
Pedro was very attentive and helpful I enjoyed working with him today.🫶🏽
Mr Pedro has been very extremely professional and always caring and provide extra ordinary services.
Pedro has been a very good customer help, always ready to answer questions and help customers needs as well.
This month they suddenly raised my rent by $67 (from $195 to $262). I left a voicemail asking what the justification was for this, but thus far no reply. I looked online and their competition offers the same size for $113. Guess where I’m going.
Siempre un servicio de exelencia por el personal. Lo recomiendo
Pedro was very courteous, professional and really knows his stuff!
Pedro da un buen servicio al cliente estoy muy satisfecho unidad 0001
Great personal service.!!
Always gime me great customer services. Unit 1216
Pedro was so amazing helping secure my storage for my belongings. Public Storage kept all my things nicely secured. If I ever had to rent a storage again I’ll definitely come back 😊 GREAT PLACE AND GREAT CUSTOMER SERVICE!
Thank goodness for Pedro De Jesus who gave me exceptional service and help in obtaining my unit location and how to access it. Pedro is ver personable as well as patient. I do hope he stays with Public Storage for i like doing business with him. THANKBYOU Pedro for all your help.
Pedro is always courteous and helpful with mine and my Mom's storage unit
Nice service, easy process
Pedro me dio un servicio extraordinario si necesito otra vez vuelvo a este lugar
Pedro it’s a good person and it’s a very professional with the service he provides I would tell my friends to go see Pedro @public storages located… 5201 Forbes Blvd
Lanham, MD 20706
United States
Pedro was amazing! He’s very knowledgeable and the process was fast and easy!!
My experience was great Pedro did an amazing job explaining what the details of renting the unit
The atmosphere is very pleasant the store was neat and clean And the customer service is to the roof I highly recommend their services.
Thank you Mr. George for the great customer service it’s always a pleasant experience thanks for being helpful
Pedro’s esa excelente servicio al cliente
Very good service and good person Mr Pedro
Pedro is a very nice guy and his customer relationships is very excellent. We need such guy in our community. Thanks Public Storage for keeping such a person in your business.
Pedro always working and very profetional.
Pedro he is nice customers service
The staff was very friendly and helpful Enrique was very knowledgeable and professional
Pedro excelente persona y una excelente atención al cliente y orientación calidad todo 100% calidad thanks brother
La atención y el servicio excelente don Pedro muy amable
Perdo was very helpful and very informative.
Pedro was kind & resourceful, they made my visit fast & professional.
Costumer service is great!
Pedro was so helpful and nice..
Great service, Pedro and his team are very knowledgeable and very helpful. I highly recommend this place, thank you!
Pedro me ayudo mucho gracias
Pedro siempre me da un buen servicio.
Although, I have a climatized storage unit, I must ask the question, "Why is the temperature set to 80 degrees"? Therefore, when I search through my stored bags, I am sweating like a pig in a sausage factory. Is this how a client should feel while going through their personal items?
CROOKS! I purchased 12 month contract from EZSTORAGE FOR $169 a month on 4/2021. Public Storage brought out EZSTORAGE Storage the following month and RIPPED up my contract. Then they IMMEDIATELY raised my rent to $209 month to month. They have raised it 3 times now. For 7/2022 they are asking for $249! CROOKS!! I will be moving out on 6/30/2022. Stay away from this shady environment. DON'T SAY I DIDN'T WARN YOU!!
Public Storage I had a very good experience at public storage
Pedro was extremely helpful!
Great service. Very polite. Clean building.
Pedro,
Has great customer service. He is the best too work with!!!
Pedro is the absolute best manager I have ever encountered anything I need assistance with him and his coworker terreyll always are in good spirits and help me , I will send more customers !!!!
Antonio was great . His customer service was great . Got me in my storage unit and out . Thanks so much .
El Señor Pedro
Es muy profesional
Estamos muy contentos con su servicio
I had a wonderful experience with Pedro. He’s was so helpful and very nice, he’s made me visit so pleasant. Really appreciate what he’s do for me During the time I had my stuff he was always very helpful. This is the type of person who deserves his position. I definitely recommend public storage to anyone. 5 stars. Pedro is the best.
Mr. Dejesus at the Forbes Blvd facility in Lanham MD is one of the best facility managers, ever! His customer service skills are impeccable. He made my visit very pleasant. Public Storage corporate office should consider allowing Mr. DeJesus to teach all of their employees how to treat their customers.
Pedro was very helpful and efficient. I appreciate his patience with explanations.
I don't hold Pedro accountable for the hidden mandatory insurance and administrative fees that obliterated any appreciation for 50% the first month.
Whenever I come 3 pay the monthly payment, Pedro de Jesus has been very professional, courteous and kind, not only with myself, but, with whoever he is helping at the time. I've noticed all of these traits by Pedro. Good employee.
Kiya 5 star service review 🚀
I have been a customer here for 4-5 years storing my equipment. In this time frame, I have not experienced better customer service then what I always receive from Kiya. She is honest, trustworthy, dependable, and consistent in all she does for the customers here at public storage. Public storage NEEDS employees like her. She's the sole reason public storage retains me as a customer! Immense Gratitude and Appreciation for Above and beyond service and professionalism!!! Kiya is truly a standard bearer of Excellence 🌟⭐️🌟⭐️🌟
Kristen was amazing , super helpful
Mr Pedro was highly professional, knowledgeable and very respectfully helpful
Thanks a million
Pedro always try me in professional way. I stay with public.
Me gusta mucho por que todo está bien limpio y vigilado y sus empleados son amables sobre todo Pedro tarrey es amigable y muy amable Dios los bendiga
They have been a big help. Pedro was excellent.
Pedro and Terraye were very helpful and provided a wonderful experience when we checked in for our storage rental. Customer service was superb!
The guy that helped us was very nice and provided us with the information that we needed. I will recommend this storage to all of my friends and family
Thanks for the great service. I was turned down by a competitor across the street for not making it to my appt ontime, but you guys gave me all the service with no appt. Pedro is your guy if you have any question or concern.
Pedro and Terraye are a great team. They walked me through the entire process and answered all my questions.
Great customer service!!!
Siempre buen servicio de Pedro. Una A