Public Storage Self-Storage Units at 12211 Middlebrook Rd, Germantown, MD

Sheree and Adajah were AWESOME!

The rent goes up every 6 months. The prices change In the blink of an eye. PURE GREED!!

Love this place and the staff. Very courteous and hard working. There used to be 2 but now there's one lady running the whole show and she does a fantastic job at doing the job of 2. The facility is very clean and well maintained. It served my family well during our move from New York to here. Thank you again!

Received help from Ada’ja’h she was knowledgeable and helpful. Showed me to my unit and was able to get me set up quickly! So far so good. Will update once i move my things in and my things have been here for a while

Best service ever! Highly recommend the place, especially Ms Sheree!🙌

The service here is great and the place is so clean

This place was really cool. I've never rented a storage unit before so this was all new. These were indoor climate controlled units. Best for electronics, heat or cold sensitive stuff. So with our sudden move it was the best place to put all our keyboards, synthesizers, and instruments. It was recommended for things like photos or tech. My vegan leather jacket and art supplies or my partners kilt stuff. It was a comfortable temperature. Probably in the 70s. It wasn't cold but not hot. We rented a 5'x5' and it was a bit like a big metal closet. But perfect for the stuff we needed as they were a bit expensive. We brought a metal shelf we had so that just made the space easier to store more stuff. You needed the app or your security code to go up the elevators to the units. They had big wheeled carts available but if someone is using all of them you just wait. It was super hot outside the day we moved our stuff in so it was well nice inside. There was an on-site bathroom in the office that was really helpful. They had bigger units available. The only issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I don't mind paying it, it's just it would have been nice if the person on the phone or the email could have let me know about it before I got there with all my stuff. This size unit was nearly $100 to move in and with insurance will be about $58/month after. They give you $5000 of insurance for 30 days then it's $19.99/month after.

Joseph really helped me through the process. It was quick tour and could see the safest one. Thanks

Sheree is great

Awesome service

Great staff

Sheree has been so helpful during this moving process for me ! I really appreciate her knowledge and patience with everything I have going on. THANK YOU SHEREE !!!!

Very clean and organized establishment. Sheree was very helpful, attentive and knowledgeable.

I have nothing but the best experience with this storage place. I dont have any complaints and I’m very satisfied with my time spent storing things at this storage facility. Sheree , the very well mannered young lady working here is absolutely excellent and her work ethic speaks for itself! She has patience for any questions and concerns with a smile and her customer service is superb! What are you waiting for , if you’re in the area or new to the area or just need a spot to pack some household items , look no further. HERE AT GERMANTOWN PUBLIC STORAGE IS HOME AND READY TO ASSIST YOU!

Awesome customer service. Chase was very helpful and nice. Very professional.

Clean and efficient

Great experience Chase went above and beyond and helped me out with renting a storage for my mom. The service was more than what was expected. Building well maintained. The best customer service I could ever experience. Will definitely recommend friends and family. Job well done

Chase customer service skills are amazing , he was very patient with all the customers .

Sheree, with this good customer service you showed me, I have to say Public storage have the best employee, services was superb.. thank you Sheree for good customer service

The office manager Sheree went well over above and beyond to explain the necessary information I needed to know about my unit. She truly was amazing. Nice, patient and extremely solution oriented. She really made me feel like she was working with me. Instead of making me feel like I was getting on her nerves because she had to do her job. It’s people like Sheree and her amazing customer service skills that makes me almost want to shop in Walmart or want McDonalds working to finally get that $15/hour. But then…I called back to speak with Sheree again but someone else picked up the phone. She was the complete opposite of Sheree. Nasty attitude, rude, she even hung up on me. I can’t even lie, I was upset at how this person who wasn’t Sheree was talking to me. So I called back, guess who answered? SHEREE!!!!! And she was her same self still. Nice, patient and solution oriented again. I told her what happened and by the time we were done talking about it, we were laughing about it. Sheree if I could vote on you to be president I would. This world NEEDS people like you. We need more people like you everywhere. At work, at home, at school, at everywhere! Big ups to you Sheree and major shout outs to you. I hope this referral brings you a 50k bonus.

They are AMAZING! I’ve used them before and the staff is so pleasant and helpful! If you have storage needs this is the place to go! Always clean and organized. You won’t be disappointed.

Thank you James, your rock!!

I have been renting for a while They have been great

Sharee and Chase are thee best. Very helpful and friendly.

Excellent customer service and efficient

Awesome customers service. The employees are very attentive to the customers and provided excellent service.

Sheree was awesome it was definitely a great experience

Great service

It was a great experience working with Sheree

Sheree has the best customer service!!

Chase was amazing ! I was in such a rush and he helped me to find a reasonable climate controlled 7 1/2 x 10. Check in and check out was quick and he was super efficient! Thank you so much Chase

Great customer service , The Best , super clean and secure .

Sheree was amazing

Wow!! MOST wonderful support from both Sharee and Chase!! They were kind, patient, knowledgeable. Just a fantastic experience!!

Sheree gave me great service!