Public Storage Self-Storage Units at 12211 Middlebrook Rd, Germantown, MD

It was a great experience working with Sheree

Sheree has the best customer service!!

Chase was amazing ! I was in such a rush and he helped me to find a reasonable climate controlled 7 1/2 x 10. Check in and check out was quick and he was super efficient! Thank you so much Chase

Great customer service , The Best , super clean and secure .

Sheree was amazing

Wow!! MOST wonderful support from both Sharee and Chase!! They were kind, patient, knowledgeable. Just a fantastic experience!!

Always willing to help

Sheree gave me great service!

Chase and Sheree are the best ! They give the best service.

Sheree definitely was of great help!

What a crazy facility!! I'm all for extra attention to safety & making sure your belongings are well cared for but come on now!!! You must input your code outside at the door to get in. Okay cool no biggie I'm game for that as all places have it. You then must Input the code AGAIN on the wall just to call the elevator down & once it comes it takes an eternity long 3½mins of eardrum screeching & piercing from the alarm that still doesn't stop until you finally start moving up in the elevator. Let me remind you that NOWHERE in the facility does it state the instructions on how to get from the outside of building to your actual area. So unless you've been lucky enuf to have an employee tell you this you're on your own. We hadn't visited the unit in quite a few months & had it not been my Mom's glancing at her bank statement to see that even though they'd downsized from the largest unit to now the smallest they'd been charged over $100 more this month. At this point they have after doing a through look thru if bank statements charged her more every other month up to this last month where the fees have officially gone up by $158 for what is the smallest unit they offer

Sheree was a great help

Great service

Great service

She left me alone and let us work!!

Joseph awesome customer service. Took care of us fast

Great experience

Sheree was very nice and polite. I received everything I asked for. Will continue to store my stuff at the Germantown Public storage. Recommend this place!!

Sheree was great

Sheree was a great help!

Very courtous and professional staff. Easy sign up. Great customer service!

Sheree gave great service

Public storage is a great storage company. I’m glad I chose them.

Great service

Great service thank you

Sheree was exceptional! Definitely recommend for any storage needs!

Make it easy and quick for me with very affordable pricing.

Great place to rent storage. Friendly staff and well managed facility. Reasonable price with frequent promotion for 1st month for $1. Other storage has very high charged insurance but Public storage has very generous insurance policy.

Facility was spotless. Sheree was very professional and was able to help me with all my storage needs. Will definitely recommend this location to all my friends and family.

Very helpful staff!

Sheree gave great service!

great service

It's always clean but they raised the prices so high it's ridiculous. Yeah getting my stuff out today!

Sheree was a great help

Great service

Chase was very helpful.

Chase & Sherre definitely an amazing help with my lock out. Helped ease my anxiety of trying to figure out my next steps. Fast and very friendly.

Chase and Sheree gave great service. They definitely help with my account.

Sheree and Chase made the experience of renting a unit fun with their joyful personalities and great customer service. Will conti ue to rent from this location

Great service! Highly recommend for anyone with storage needs

Sheree gave great service and helped with my account.

Chase and sheree gave great service

Sheree helped with my account. Great service.

Great customer service

The staff is so very nice and Professional

Nice and clean!

Sheree was very helpful !

Great! Customer service .

Great customer service! Got my storage unit within minutes!

Had an amazing experience at this location thanks to Sheree. Very professional and knowledgeable. Definitely recommend and ask for Sheree!

Great service

Sheree was an absolute delight, extremely helpful and explained everything thoroughly.

Great service

Sheree gave great service

Great customer service

Chase was very professional and courteous with my wife and myself!

Smooth in and out every time, great staff. Will be back soon

I absolutely love this place. Very clean and the staff is overwhelmingly helpful. I will definitely tell my friends about this place

Excellent customer service and efficient

I was in the market for a unit and happened to wonder into your store were I met your employees Chase and Sheree. The both of them were helpful, informative and caring and made my vist an absolute pleasure.

Chase is the most professional and courteous people I have ever met. I appreciate his attentiveness and understanding of my urgency to get the unit I needed.

Sheree gave great service

CHASE IS SO WONDERFUL! He is super helpful and patient and takes the time to explain your options. SHEREE is also very good! She answered all of my questions when I started my rental. Very clean facility, plentiful carts, good lighting. My specific unit 1011 was well lit and great location.

Chase and Shree provide excellent customer services. Thanks for your service. 💙💞

The beast personal and suerte is a bery nice reprensent of the brand...

In a weird location to navigate to from the highway. Though it is off the highway it is accross the street from the 270 south exit ramp.

I am very pleased with that great customer service Chase provided. He was very knowledgeable and comforting. I previously had some issues with a storage facility. He definitely quelled the concerns.

Chase is phenomenal. He is always upbeat, polite , and smiling. He knows what he’s talking about and answers all of my questions without hesitation. I will continue to use this location simply for his hospitality. Will definitely be recommending his location.

The staff here is very friendly and efficient. Very knowledgeable and highly entertaining. They gave me very accurate information about the different size units, pricing, and the process of renting a unit. Chase and Sheree thank you for the assistance.

Chase and Sheree were awesome! 5 stars. Referred a friend!

I've spoken to Chase and Sheree on several occasions assisting friends with moves and need for storage. They're always knowledgeable, friendly. Just rare to find good customer service and they have it in spades!!

Every time I go to this location for my storage needs for my company Sheree and Chase are eager to help and are so accommodating. I’d recommend this location to anyone every time.

This is one nice storage place they was good at giving me information and very helpful

Sheree gave me great service. If I could give 10stars I would. Her level of professionalism at Public storage far exceeds those of other public storage staff. She goes above and beyond to explain renting, if I ever need issues with gate codes or have an questions I know Sheree is my go to.

Sherre was amazing and assisted my family and I with questions we had, provided us informations we needed and had great conversations with her. Thank you!

Service was excellent. Definitely coming back!

What an AWESOME place to be. The young lady named Sheree & the young gentleman Chase were extremely helpful in the renting of my storage unit. They went above and beyond to complete my transaction. As a customer service representative myself it is rare to find excellent help. You should bottle them and use them as models for your customer service training.

Sheree gave great service!

Excellent service. Both representatives were super pleasant and took care us.

Today I had the pleasure of speaking with Sheree at Public storage. She demonstrated a well-rounded knowledge about the availability at this location. Also, the Customer service was outstanding. I have nothing but positive things to say about my experience today.

Chase and Sheree are the best. Everytime I need their help they go above and beyond. Always friendly. They always make my visits pleasant.

Easy self service. Competitive rates. Clean facility.

Great service and a friendly atmosphere

I called to ask about pricing and Sherre was so wonderful and informative. Thank you for your amazing customer service!

Nice facility, friendly staff.

I'm "over-the-moon" HAPPY with the service, the facility (a+ environment) the availability of units! thank you Chase, you're the best❤

The staff is soooo helpful! Extremely nice and attentive! I will always love seeing them for any rental situation I have. Thanks guys!

Do you have self-storage Move-In Specials?

What do I need to bring with me to rent a self-storage unit?

What hours can I access my self-storage unit?

Do you offer car, boat, motorcycle, ATV and RV storage?

Do you sell self-storage and moving supplies?

Do you have drive-up loading and unloading?

Are your self-storage units secure?

What items need to be stored in your climate-controlled self-storage units?

Are your self-storage units easily accessible?

What size self-storage unit do I need?

Do you offer Contactless Renting?

Great staff, kept spotless, easy access

Clean storage area

The colorful building helps metro access find the gate to the Department of Energy back entrance.

Climate controlled

Super friendly staff. Covid ready storage as needed.

We have had a storage unit for many years at this location. The building is always clean and well lit. The couple that runs the business are friendly and really nice people. I feel that our stored property is safe. I highly recommend this business.

DO NOT RENT STORAGE SPACE HERE! Rates appear to be cheap initially. They deserve zero stars for raising rates in the middle of a pandemic when the world is facing health and financial hardships. This company only cares about themselves. They raised the rent with 30 days notice. They do not send email notifications of bills or rent increases. I was notified of the rent increase via postal mail. What if my address was incorrect? I would of received fees or figured it out hopefully when I went to pay the bill. There are hidden fees. Pro The only pros are the employees appear to be nice and the units are clean. But then they will nicely send you bills for fees and increase the rent at anytime. I have rented from Public Storage in the past. They actually care about their customers. I would recommend renting from them instead. Reply to owner - Its not frustration, its disappointment in the way your company does business. The late fees occurred because I moved at the height of the pandemic and no email reminder was sent to customers. I am a first responder who was busy saving lives. I was patient with you when I was locked out of my unit because you forgot to charge me for the increased insurance fee I request when I initially rented the unit. You waived what $40. I paid a few approx $300. There are no notifications sent to customers until you need for money. If it wasn't for customers, you wouldn't have a job and business wouldn't exist!

So far so good. Not issues with my things and no moisture issues.

I do not recommend anyone storing at EZ Storage. They are charging me 370.00 despite me facing a financial hardship from COVID-19. They do not care for customers nor their well-being. Please do not store with them!

Great customer service

Toni was great and worked extremely fast. Rented two units in about 20 minutes. Then came back a couple hours later and had to switch one of the units to a larger unit and she did that in aboit ten minutes. She was very friendly and helpful i definitely enjoyed my experience here

Received awesome customer service from the friendly staff at this location, I’ve had terrific interactions with Chase, Sheree, Michelle, & Toni at various times during my 9mths utilization! I’d definitely recommend the G’town location to anyone looking for professional customer service and controlled secure space!

The staff is so professional and courteous. They showed me the units and explained everything in detail. I’m so happy I found this place. Also- it’s very clean and well maintained.

Great service

I had a really great experience here! I would recommend this storage unit! The customer service is extremely great! Thank you!

Highly Professional Service, very friendly staff and very clean and organized facility. Toni helped us figure out the whole process easily. I highly recommend this storage facility.

Germantown E Z storage: Tony was phenomenal! I have used storages before; however she was great, she took "customer care" to another level ( e.g.,professional, nice to my child, patient)!

I was a customer for 6 months. The place is always nice and clean. Easy to access. Toni is the best person there. She is very nice and always had smile on her face.

Move in was very easy. I got a promotional offer for a discounted rate on the first month. Staff is very friendly. Would definitely use EZ storage Again.

Awesome service! The staff is very friendly and was incredibly helpful! Highly recommend!

Great experience! Friendly staff and always willing to help. I'll be back!!!!

Had great service by Toni

Chase Hanee and Sheree Scott provide stellar and professional service!

Absolutely do not store your things here! There's a horrendous moth problem (they say it's contained to the 2nd floor, but I can't confirm). I've been having to throw many of my things away because they are covered with hundreds of moths. It took weeks for them to start treating the problem and they still haven't solved it yet. I contacted the corporate office and, given the situation (being a pest infestation), they offered no help and pretty much said: too bad not our problem.

Great service from the managers. They made the check-in/checkout process a breeze!

The costumer service was wonderful. I was provide with all the information I needed.

My family needed storage for an upcoming move. We visited ezstorage in Germantown. Chase and Sherise were extremely helpful in our selection of an appropriate sized unit. They were super knowledgeable about the supplies we would need to store everthing. The facility is bright and clean. Highly recommend!!!

The staff is amazing, the storage facility is clean and welcoming!

The representative was very attentive to help and share the units before I paid.

Temperature controlled

Staff is super helpful and friendly. Great team!

Office management (Toni) was very helpful and walked through everything.

Met with Toni, wonderful experience. Great customer service! Check it out. You won't be disappointed!

I had the best experience here at EZ Storage! It was my first time renting out a storage unit and Chase and Sheree made it such an easy process!! I would recommend anyone needing to rent a storage unit to get it from here! You will not be disappointed with the great customer service and prices!

Friendly and informative staff. Clean facility. Professional demeanor.

Very friendly and helpful staff!

The staff at EZ Storage Germantown are extremely friendly and efficient. Chase and Sheree are always ready and willing to help. I have been a tenant at EZ Storage for 6 years and would highly recommend this location.

The people there are very friendly & helpful:)

Great service. Very knowledgeable about the space I would need for my items.

Quick service!

Love this place. Great service!

Easy in and easy out. Convenient with helpful personnel. Very good facility.

Excellent customer service and a good quiet area for the units. The keypad access also makes it very easy to go in and out at your own convenience.

is what i like about ez storage in germantown they are very friendly very clean every time i go to my they very helpful the rest rooms are always clean and the building is also had referred customers there and they also love being at ez storage because of the outstanding customer service that receive .

The couple that run this place are the best! They have helped me through everything over the past few years. The service and facilities are top notch.

Polite and helpful employees. Highly recommend this storage facility.

Great service. Nice people at the front desk.

Nice people at the front desk!

Wonderful customer service from both Chase and Sheree. Very professional and courteous.

EZ Storage was a Great Find for us! Although there are many companies to choose from, we are so glad we chose EZ Storage and would definitely use them again, if needed. The personnel have been great from start to finish. So professional, polite, knowledgeable and social, to say the least. The facility is wonderful. Very clean and efficient. I can't say enough. Give them a try! Thanks for a wonderful, stress-free experience!

Cool place store your items

I went in this morning and Michelle took care of me, she’s great! I had a reservation but it had expired since I did not come in the day I was suppose to. Michelle was able to still get me the same rate! She was polite and knowledgeable, I was in and out of there in 15 minutes! I have been renting here for over a year and needed to switch to a smaller unit, this place is always clean and well kept. If your looking for a storage, this is the best spot in Germantown.

Great customer service! Very clean storage facilities. Bright light throughout.

Clean and friendly

The customer service and services are great. Very professional and friendly.

Best customer service in town

Very helpful and attentive couple in the office! Made the experience so smooth. They explained everything in easy to understand terms.

It's the best.

Staff was very friendly, facilities are clean

They are the most wonderful people. Always there to help you They should get more stars

This place is by far the greatest and most friendly place ever. The staff is amazing and the facility is Very clean and safe!!!! This is like Maryland’s best kept secret.

Wonderful people!! Showed us around and suggested the best size unit at the best price! Honestly you can’t beat it!

Toni was super friendly and helpful!! She went above and beyond to help us select our unit. Highly recommend. Superb employee.

Toni was wonderful! After a stressful day she made things simple and professional! Great service!

I gave them notice that I was going to move out by the end of the month and a woman called me the day of at 4:17 telling me that I had to be out by 5pm or I would get another month bill. I called today to figure out billing issues, and a separate lady said that I could have moved by 9pm. Why is it that when I told the first girl I was coming at 6 she said it was too late? I wanted my stuff out by the first and they not only lied to me over the phone, but won’t let me leave this lease even though I gave them notice. If you fix this I will fix my review and be out TODAY. I’m done.

The customer service we received at EZ Storage in Germantown was amazing! Chase and Sheree were polite, personable, and a tremendous help picking out the right storage unit to meet our needs. I highly recommend coming to EZ Storage!!!

Reserved a storage unit with EZ storage Germantown. Worked with Chase and Sheree who were very pleasant and knowledgeable about the best unit size to suite our storage needs.

This location is as good as it gets. Staff is always helpful and knowledgeable, not to mention personable. Down to earth people. Greg and Michelle made my final move out that much better. My wife and I, as well as my in laws use this place whenever we need. It's the only storage facility we trust and use.

Michelle and Greg were welcoming and pleasant. Their customer service was great. Michelle was very informative and explained the process thoroughly. Thank you

Great staff very helpful and kind

Thanks!

Very helpful staff members

The service was exceptional. I was able to inquire about storage units and even able to see which one suits my belongings best.

I highly recommend EZ Storage in Germantown. I was provided thorough information about each unit and even allowed to view them.

My storage experience with Mr. & Mrs. Chase has been extraordinary. They are always courteous, professional, knowledgeable and patient. There personality somehow makes a stressful situation bearable. I have been using this storage facility for many years, however since 2012 to current has been the best. Thank you for providing the best customer service ever.

Toni is amazing! She was very helpful

Service is great!!!! The property is well maintained and safe

Chase and Sheree are amazing! Super professional and friendly. Went well beyond my expectations. Highly recommend!

Excellent service. The two gentleman that helped me gave above and beyond service. Thank you.

Superb! Chase and Sharee always treat me well, good folks!

Clean and efficient, and Toni was a huge help and super friendly when I checked in for my storage unit reservation.

As soon as I walked in I was greeted with courteous staff. As I took the tour of the building I noticed that the units and building as a whole was immaculate. I've been using storage on and off for about 25 years and have never seen anything cleaner. The terms and prices are reasonable and fair. I would recommend ezstorage to anyone for their storage needs. Chase and Sheree are the best!!!🤩

Mr. & Mrs. Hanee at EZ Storage Germantown are always courteous and helpful. They made my move in smooth and comfortable. Everytime I need boxes or storage I can always count on them for help. Thank you for always looking for me. You will receive Excellent service whenever you come to this location.

Excellent service and professionalism recieved from Mr Chasexhere at the Middlebrrok Ez storage location. I will continue to do business and refer people. Thank you. - Damond Young.

The people who run this place are great! Units are large, clean, and easy to access. Overall great place if you need storage.

OMG! Chase and Sheree are the best! I’ve been renting with them over 6 years! They always give me the best advice!

Great storage place. I have had 4 u it's here off and on over the last decade. Service is always great, cleanliness is fantasufa, and there is ALWAYS A HANDCART available.

EZ Storage in Germantown was amazing! I had a last minute situation and came here by recommendation from a friend. My experience was just what they said it would be and more. Thank EZ Storage for your flexibility and easy sign-up process!!

Excellent service!!!

Great facility. Great service. Awesome staff. Best in the area. 😋

Excellent

Just like the name goes easy! Excellent staff, no hassles, Chase takes good care of the property and customer service.

Wonderful staff wonderful help

The staff is awesome, facility is always clean and well lit. Couldn’t ask for better service!!

The staff was very courteous and friendly, knowledgeable about what my needs were, and helpful with showing me different units, the units and the building were very clean and well cared for.

Great and friendly service all the time, i love it, will use them again in the future :-) and i love their super clean bathrooms, the air temp is warm and cozy just perfect :-)

The managers of this fine establishment are amazing! They make sure the facility is always clean. They always greet you with a smile and will remember you from the first time they saw you. I would recommend this facility to everyone. There prices are great and affordable.

Very friendly staff, great place and very easy to rent space. In fact, rented it same day.

Amazing Storage facility clean, friendly staff 5 star rating

Super clean. Really great service. Extremely professional.

I’ve been here twice in three years for storage purposes. The staff is great and the location is easy to access.

I had a great experience at ez storage Germantown md. All my questions was answered. I left feeling well informed. I highly recommend ez storage Germantown md.

I've always had a great experience at this EZ Storage. The staff is always very nice and very helpful. I recommend them to people in the area whenever the need for storage pops up when I'm around it.

Great location, clean storage areas and easy to access! Would definitely use again!!

I absolutely loved my experience with EZStorage. The facility was clean and well kept. It was secure and very easy to access at any point in time that I needed to get anything from it. The cost per month was reasonable and I would recommend this facility to anyone. Thank you EZ Storage for making my storage experience so great!

Really nice, really understanding, very personable

The employees were very friendly and considerate. Some of the best service I've gotten from a storage facility 👍👏 10/10!

Great customer service. Full explanation of terms of contract.

Most amazing staff ever!

Thank you for being so helpful and nice very very professional

Respectful staff. Very helpful and easy going. No complaints what so ever. Recommend to anyone

Customer Service is always positive and welcoming. Clean facility. Highly recommended.

Reserved my storage online and came in afterwards. Place was very clean and the staff were wonderful! Everything was explained clearly and they were willing to go over any questions I had. Very happy I found this place!

The service was outstanding. The place is clean. Easy to find. Prices are affordable.

Service if closed and need to pay with prepaid card bad. Go up to much.

Chase and Sheree were absolutely helpful. This was my first time renting a storage and they went over all the details about it. They definitely made my experience very easy . I recommend this place! Great service.

I came in today and bought some boxes devonna and Sherry was great it was excellent service

Extremely SUPER FAST!! In & out with great service. Can’t wait to recommend it!

I’ve been dealing with different storage spots for the past 5 yrs, but this is by far the nicest, cleanest, & friendliest storage establishment I’ve ever even too. Keep up the good work.

Easy sign-up with friendly staff. On-line billing and communication seems to work as it should.

Chase was most helpful in assisting with picking the best size unit for my storage needs. He explained all the documents I signed and I feel assured I picked the right place.

Chase was very friendly and thoroughly explained the terms and conditions of the unit we rented. :)

Customer Service is great and the facility is very clean. There is great security to make me feel secure when leaving my personal items. I definitely recommend.

Awesome storage place! This place is clean, convenient location, and friendly staff.

Chase and Sheree are the best! EZStorage Germantown rocks!

The WHOLE EZ Storage Corporation is just about money with no regard to right and wrong, contractual law, customers service, and marketed brand. EZ Storage only enforces the part of the rental contract that ensures revenue with no concern to customers rights, State, and Federal Law. EZ Storage engages in illegal discriminatory practices in violation of Federal and State Law by providing 24-7 access to individuals and or corporations that provide illegal kick backs and benefits to individuals that work there namely: Jill Fairchild, Vice President of Operations, and subordinates Lauren and Erin not to mention the corporation as whole to avoid government regulations/taxes. The marketed and stated brand: "One Philosophy: customer care." "Although we are one of the largest self storage businesses in the country, each and every customer is our first and foremost concern." This is COMPLETELY false. The company is engaging in false marketing just to earn revenue. When contacting Jill Fairchild over a contrual misunderstanding Lauren and Erin refused to provide me with customer service, respect, and or do their job by stating when I ask to talk to a supervisor "there is no point in talking to them they are just going to say the same thing." When speaking with Jill Fairchild she stated about my opinion, my views, and asking her if she was willing to lose a current/future customer she stated it "doesn't matter." Then I told her I was a disabled veteran that will have to go public providing transparency a very poor review/reporting her company. She said, "Thanks for the treats" and hung up the phone! This location is run by individuals that are not able to think for themselves, provide customer service, and would rather get in arguments with you then provide solutions. Then when asking to talk to the General Manager they have no way of contacting them, expect, through email. I waited to talk to this "General Manager" and was never able to talk to him! The staff refused to provide solutions or take accountable for anything, and would not provide the name of the General Manager! I suggest NEVER renting from this company as this is a prime example of a Greedy Company fueling the Corrupt Business System in the US that ensures the elite gets richer as the rest of natios get poorer and poorer!

Chase and Sheree are the true definition of customer service! I was in and out with a new unit in under 30 mins, talk about top notch!!

Nice place with good helpful people

Chase and crew are always beyond helpful and make the process so easy! Highly recommend!

Managers were very helpful; patiently answered questions about unit sizes in the facility and it's always neat/clean.

Great place. Great staff.

Fantastic customer service. Provided adequate information, and was also very knowledgeable. Clean facility as well.

Free at customer service, friendly staff.

Nice and secure storage place

Sheree and Chase were wonderful! It was a delight to see them each time we came into the storage facility. Very accommodating couple and generous with the water cooler.

The staff working at this facility are knowledgeable, helpful, and make moving somewhat enjoyable. I will always use this facility for my storage needs.

Friendly service

Friendly managers/staff, clean units, and great customer service!

Customer experience is excellent

I was looking for a climate controlled storage and this place is perfect! I got my storage the other day and Chase and his wife were super friendly and very helpful! This storage place is centrally located in Germantown (near I270) and the inside of the building is really clean, almost like a new building! I highly recommend this place!

Their policies and procedures are not trustworthy

Clean, associates are professional and courteous.