Public Storage Self-Storage Units at 12423 Middlebrook Road, Germantown, MD

Was looking to relocate and wanted a temp storage. Chase was knowledgeable and friendly. We ended up not needing the unit, but I'd certain recommend this location to anyone in need!

Jenn Helping us Again! We Love Renting Units With Public Storage Because Of Her!! Thanks Jenn

Great service thank you

Sheree does an amazing job

Shamair was very helpful

Shamair was very helpful and kind

Had to rent a bigger drive up storage space. This place was pretty cool as the app opens the gate. There was a little office at entrance but I'm not sure if anyone is there or what hours they are. The whole place goes by the same hours as the indoor one a bit up the road. 6am-9pm. We got a 10'x15' unit and it was well big inside. It seems secure and clean enough. It's recommended on the website that you sit any cardboard boxes on wooden pallets or something off the floor so that you avoid humidity. There were a bit of fees at rental time I was not told about when making the reservation online. They give you insurance up to $5000 for free for 30 days which is pretty nice. It's like $19.99 a month after. The issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me nearly $30 for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I dont mind the prorated fee it just would have been nice if the person over the phone or the email with confirmation would have said that. This size unit was nearly $300 to move in and with insurance will be about $250/month after. Still for the area we needed and the fact we have no choice but to move it's a small price to pay for all our belongings being safe and in one place.

I rented a unit here for less than 9 months, I moved across the country temporarily for work. I got a “special deal” on a unit for $56 for 6 months, this special deal ended up being almost $80 for five months then increased to $100. In the end half of my things ended up being destroyed by mouse feces and urine. This place is infested! Imagine my surprise when I go to reach for a box of my tools and find it wet and covered in mouse poop, then heard them scurrying among my things. I was not storing food, or anything that smelled like food, just some furniture, books, records, and family photos. Not a lot of monetary value but priceless to me. I ran out of the unit and went to the office afraid to touch anything. Found the one person working there who looked at me up and down in disgust when I told her what happened and rolled her eyes like I could not possibly be inconveniencing her more. She took some pictures and mumbled something about filing a report on my behalf, which I have not been contacted about. No action came from this and it amounted to nothing. Had to rent a truck and go to the dump to throw away half of all of my things, over 500 pounds (had to wait 1 hour in slow line at the dump). Closed the unit at the start of this month, they refused to refund me this month’s rate $100 despite the fact my things were destroyed due to the untreated mouse infestation there. On a minor note: They did not tell me they added mandatory insurance charge of $20. Once I was across the country and noticed it on my bill, I called to let them know I did not need it, and they refused to do it unless I showed them my policy in writing, in person. Being across the country I found the closest location was hours and hours away, I was charged their insurance needlessly for months before I could do anything about it. Second, my promotional rate was supposed to last for 6 months, but they cut off my rate after only five months and increased by 25 dollars, $100 a month to have your things destroyed. Do not rent a unit here if you value your possessions.

Joseph, such a fantasy customer service, thank you so much.

I had a couple concerns and someone very accommodating called to resolve the issues right away. They have great customer service.

Jenn the manager was just amazing. She was warm and easy to work with. I wish there is more of her everywhere. I’m so happy to store my stuff here! A+++

Great service

Jenn, property manager provides awesome services, great customer interaction, she is always 2 steps ahead providing a quick response.

Great experience

Amazing, great and fast service! Everything done easy with a touch screen and great guy on other side of the screen, lest then 5 minutes to get it done

Sharee you’ve done it again. I seriously can’t express to you how much I appreciate for all that you’ve done.

Jenn was very nice and helpful!

Customer service from Shamair was awesome

Miss Jenn was so pleasant very welcoming she definitely made me feel very welcome conversation was amazing she was very nice my kids loved her

Great service

I had an amazing experience with this company! The manager at the location was very helpful and professional

good service

CeCe was the representative who helped me and she was a great help explaining things and Walking me through the process. Wonderful experience with her.

Great experience

Jenn Answered All My Questions I Had About Renting! Thanks Again Jenn.

Donzaya gave good service

Great service

Was easy to reserve storage the only thing that was a bit annoying was finding the unit

I appreciate Sheree's customer service!

Jenn Was Great! She Solved Any Issues I Had! Thanks For Your Help 😃

Donzaya gave good service

Amazing customer service keep it up Donzaya

Shamair helped get tremendously, very quick and easy. Very professional!

Jen is amazing, service is quality guaranteed