Public Storage Self-Storage Units at 12423 Middlebrook Road, Germantown, MD

Jenn Answered All My Questions I Had About Renting! Thanks Again Jenn.

Donzaya gave good service

Great service

Was easy to reserve storage the only thing that was a bit annoying was finding the unit

I appreciate Sheree's customer service!

Jenn Was Great! She Solved Any Issues I Had! Thanks For Your Help 😃

Donzaya gave good service

Amazing customer service keep it up Donzaya

Shamair helped get tremendously, very quick and easy. Very professional!

Jen was great,she helped me with all the questions that I had... thanks Jen for your time and patience.

Jen is amazing, service is quality guaranteed

good service

I WAS VERY PLEASE WITH THE SERVICE MS samuna provide me to day at Goshen rd she have the best costumer service very professionnel I will recommended every to the place

Great service

Great service

Donzaya gave good service and she is such a sweet heart

Shamair is good manager. Help me with everything

Great service

Donzaya customer service was good

The service was great. Sheree was very knowledgeable.

Thank you staff for the hard work.

Jenn Always Be Working So Hard! She’s Amazing!

Amazing customer service keep it up

Sheree gave great service

Safe and Secure

Great staff!

Great service

Donzaya is very friendly and helpful she is not in the office but always helps with my questions on the phone. Thank you for all you do keep up the amazing customer service!

Rented a unit via the app one week before it was needed. When we arrived it was occupied by another tenant and no one was around to give service. Moved to the other PS down the road with no problems. This place is the worst ever

Little weird not having anyone in office but everything was cool

Good customer service and the best representative ever shared thanks

Sheree was a great help

place was clean. You have to go down the street to the other location if you want help or talk to the ATM thing but it works.

It was so easy to make a reservation and get moved in. This location is very organized, clean and the prices were the best in the area.

Sheree and Chase are awesome and always offer exemplary customer service with every interaction. We so appreciate their support and patience answering questions and giving advise. Truly some of the best customer service I’ve ever experienced. 5 Stars!!!

Donzaya was helpful thank you

Nice place

Great staff and service

Hell just worse experience ever, why not let your tenants know that there is one In and One way out. It took one hour to get registered, took another forty five minutes to find the Storage Unit....😒😒😒😒

Jenn Helped Me With My Storage Questions.

Jen is an amazing person who is quite courteous, I recommend her highly for customer service.

Jen is absolutely amazing when it comes to getting the service that you need. I've been to other storage places before but never gotten the service that I received here,thank you Jen!!!

Amazing customer service 👏

Ms. Ehdaa and Mr. chase are phenomenal, customer service is one of the very best. This Public storage is an excellent and clean condition if you’re considering renting a unit please do not hesitate. Thank you guys again

I just wanted to take a min to thank the staff at your Germantown location, they are friendly and professional

Awesome place to store your stuff been with them for awhile and never had any problems. Recomend this to anyone looking for a storage unit and the desk attendant Tonya is always a pleasure to deal with :)

Sheree gave great service

Sheree was nice !

Sheree gave great customer service

I want you to know how much I appreciate the excellent service that Chase provided when I called the other day. I loved his attention to detail, great communication skills, I could hear his smile through the phone; made the experience even better than I expected.

I had a bad experience with public storage in the past and experienced some anxiety when they acquired EZ Storage. However, Sheree has made my dealings with Public Storage awesome. Sheree is very professional, personable and most helpful.

Great customer representatives. Sheree is a great help making my move easy

Good place to store. Good customer service, very friendly staff. Clean and nice place. I recommend as a good option.

Thanks again Rafael for all the information provided. Great customer service!

Nice place, Keep it up, you're doing a great job, thanks Rafael for your help and dedication

I reserved a unit online and I paid in advance including insurance for move in day. My unit was available with secure lock anytime. Excellent Customer Service.

Every time I go in to that location, it looks so nice and clean. The manager over there is so helpful, and has a great customer service.

Excellent

Great prices and customer service!

Me and my husband want to thank Ms Sheree for all of her help.

Extremely helpful and courteous! We upgraded our storage space without any problems! Very clean and secure! Excellent service - even on an extended holiday weekend!

I went to make an inquiry and the girl at the front desk was so nice and helped answer all my questions.

Appreciate the customer service and highly recommend this storage place

Excellent service Donzaya was great she walked me through the whole E-rental and explained everything well. Great service.

I have been a customer for several years & really like this location. Chase & Sheree are the property managers & have ALWAYS provided the best customer service. They maintain a VERY clean facility which is important to me as I’m in the healthcare field & sanitation is extremely important. I am always greeted with a friendly smile & they are very knowledgeable when it comes to company policies & protocols. Even though this facility is now owned by Public Storage, I really hope that Chase & Sheree still stay on to ensure I continue to have a good experience!

Great service everything was quick and easy

Awesome service!!

Great communication from the staff. Easy rental process.

Delilah was great

Shannon was very professional, answered and met all my storage needs. 👍🏼

Everything was super easy! Ileana was super helpful and answered all of my questions. I’d definitely recommend. A positive experience!

Amazing service the young lady assisted me with my first time using public storage

Marissa moved me in recently and the process was smooth and easy she helped me get extra protection to help me protect my items she was nice and calm and not pushy with anything! Thank you and keep up the great work!

Liz at the front desk is absolutely wonderful! They helped show us a great unit that fits our exact needs and we’re able to set us up with insurance and everything! Definitely recommend!

Needed some last minute moving supplies. Came in and Liz helped me, she was knowledgeable about what I would need. Great customer service

Great service from Liz

Liz at this location was amazing. I had a situation where I was moving out of the rental 2 days after the next payment was to be made for the month. She was able to extend my storage unit by those days and not charge me for the month that I was not going to use. She helped me save money and I highly recommend this business to anyone who may need their services. Thank you Liz,

My husband and I had a great experience, and Krissia was very helpful and answered all of our questions as first time storage users!

This place is a complete rip off. Fees constantly increase. You are paying for climate control yet the range of temperature in summer and winter is a joke, just for them to save money. The temps apparently controlled by property manager who doesn’t respond or care. Ask by phone w/corporate for dropping of monthly rates for 6months. Screw them

Do u storage cars

Amazing customer service!! I will recommend

Great service from Liz when I came in over the weekend!

Bought some boxes from Liz yesterday and she was wonderful and positive!

I reserved a unit 2 weeks prior to my move, when I got to the location to sign my contract (I would have done it online but their contract requires you to purchase a lock from them,) the employee informed me though they had my reservation, they had NO UNIT for me less than 24 hours prior to my move! All he could offer me was to go to another location not near where I needed it to be! DO NOT RENT FROM THESE PEOPLE!!

I had a great experience and great customer service from melody. She answered all of my questions.

Melody was very nice and welcoming , helpful and very patient with me. Thanks!!!!!

As we were emptying our space I noticed we had some water damage A few of our boxes were damaged and I asked the young lady in the office and she gave us our boxes back so we could finish moving our items!!! This made the day A little better :) none of the items in the boxes were damaged! Thank goodness

Great experience here at this property. The lady was very personable.

Awesome experience I was dreading going through the process of getting a storage space. I have to say - Marissa (on duty person) made it an easy task. She worked to identify the correct amount of space I needed and just made everything so easy. Prices are competitive or less than their nearby competition. .I highly recommend Marissa and her colleagues at Public Syorage!

Came to store my things here kind of last minute, and was helped by Lydia, who was was so kind and helpful, solved any issues I had and was very thorough in explaining everything to me. Even under stress she remained very kind and helpful.

Lydia she is so nice person and very friendly

Kisha was very helpful and went the extra mile in helping me secure my storage unit. Great place

Cool place to store your items easy and convenient. Just needs longer operation hours

Clean space and the manager Marissa was so nice. Easy access. I advice my friends to have unit in the same address like me.

Chris was very helpful and even stayed past business hours to help me out. Thank you!

Place is good and well lighted. Friendly staff especially Marissa, made setup and everything hassle free

Love this public storage location and property. Always clean and the property manager Marissa was super helpful. They go above and beyond to assist their customers. Love the fall sales going on as well.

Kash was very helpful- great price, easy sign up!

Great, quick service. Kash stayed until we could arrive and helped us through the process. Highly recommend!

Their facility storage is easy to access and use. The only reason for 1 star taken off is there should be 15 min after canceling your storage unit for you to get out of the lot. Other than that this was a great experience

Diane was very good and very helpful. 2 thumbs up for Diane. Keep up the good work

Great service and wonderful customer experience. Friendly staff!

Nice place for boxes and packing suppy

Very nice great service

staff was very fast and efficient with leasing process...pleased.

Place was convenient and worker was helpful breaking down all the information and finding a unit right for me!

Excellent customer service! Great job John!

Great service! Tabitha was very helpful

I had a great experience Maria she very friendly and had great service

Maria and C Kashee a great workers they helped me find the perfect space they went above an beyond to help me and I thank them

Maria is great as always! Fair pricing with a great smile with it

Chris was absolutely helpful. He answer pretty much all my questions. Super helpful!

Thanks Bridgette for all ur help

Great work keep it up Bridgette

I used this storage facility for about 8 month. I had no issues at all. The facilities are clean and secure. I had no hesitation in storing some valuable items there.

Bridgette was wonderful and really helped me figure out what would be the best deal for me. I have used the Middlebrook Rd location several times over the years and have always had a positive experience. Thank you!

Bridgette is the best. That’s why I’m giving 5 stars. Good customer service and great personality

Thanks to Bridgette for staying an extra 5 min she was a life saver

You want to see efficiency and competence at it's best? Visit public storage on middlebrook road. At the front desk, meet Bridgette. She is the lady you need at any front desk office. Keep it up Bridgette. PS are lucky to have you!!!

Bridgette’s customer service was great. Kept me laughing. Enjoyed my experience with public storage

Bridgette customer service was outstanding great employee

I went by the Middlebrook Rd location earlier in the month to buy packing supplies and Liz was great! She hooked me up with everything I needed to protect my belongings from the rough process of moving. I usually don't do reviews but 5 star service like that needs to be recognized! Thanks Liz you're the best!

The best storage place in Germantown, MD. Brigite was very nice and professional. I will recommend this public storage for sure.

Bridgette was helpful and courteous and gave me all that I needed to get the rental and answered all my guestions. She even will get the ceiling repaired in the unit.

Liz is really nice. Made me smile after a bad start to my morning. I hope PS knows they're lucky to have her!

Bliss and Elizabeth were very professional and courteous.

Needed some information on pricing, unit size, etc. and I always prefer talking to someone over going online. Dealt with a young woman named Liz who was both knowledgeable and friendly. Thanks for the help Liz!

Friendly manager. Clean facility. Great place.

Aaron was kind and he explained everything very good.

Bliss was very helpful and understanding.

Good customer service, more than 5 stars 🌟 Liz was very helpful and made my move put go super smooth. I will use public storage again.

Had a horrible customer service experience at the U-haul down the road. I asked a question about packing/moving supplies and they were SO rude. Left there and came here and I wish I could give Liz more than 5 stars. She was incredibly helpful!! Incredibly Friendly service over here at the Germantown Public Storage!!

Liz was great! Friendly and very knowledgeable. It was a quick in and out process and she explained everything well! Extremely pleased.

Great customer service. Very helpful and friendly.

Awesome Service !! Reasonable & understanding. Super easy! Flexible & Simple 👍

Great service from Liz. Liz was overly accommodating and helpful in getting us what we needed and directing us to the proper size unit. Christina the DM was wonderful and assisted on her day off.

Friendly staff, good location, A light in every space.

Pleasant experience

Friendly staff at public storage

Liz was very knowledgeable about everything I needed to know about packing up my home! Highly recommend her! 10 star service with an 11 star attitude!!!

Liz was great.

Went into this location to pay my bill in another state. Liz in the office is extremely friendly and helpful. Carried a conversation with me and even recommended a few good places for lunch/dinner for my family and I. 5 Star service at its finest!!!

Buen estore

Quick and easy and fantastic service!!!

Great location! Good employees! Keep it up!

Staff (site manager) is very friendly, accommodating and knowledgeable. I would recommend this location.

Bad location, rates increase by themselves, miss quotes. Friendly staff!

Nice place to store property. Great customer service!

I was very pleased with the customer experience they provided. The unit was clean and always accessible. The staff was professional and friendly always. I reccommend this facility.

Good place to store your stuff when you need it. Convenient for most people and staff is very friendly.

Convenient location, and a clean safe facility. Unit was lit and clean and dry. Safe, clean, and friendly staff.

This was the first time I needed a storage and public storage experience was more than awesome. Thank you plublicaotorage

How to make on line payment

Fantastic customer service from Jenny! She is a rockstar! Building is not well lit , seems like there may be a few spiders but the customer service makes up for it!!! Thank you again for all your help Jenny, you made it a pleasurable experience (:

Great to store my stuff love the location excellent profesional personnel

This past Sunday the employee was very helpful with answering questions I had and she was very polite as well. Good overall experience.

Great service from John- safe and clean place

This has had some gate problems. Your staff get 5 STARS

Jasmine has very great customer service. I came last min and she still helped me.. very thankful

Rented a unit and dealt with a young man by the name of John. He was absolutely the best.. fast and accurate.. extremely professional. I appreciate good customer service. Thank you John. You sir deserve a raise.

Very convinent place to pay your storage bill and john was very helpful. Easy to find location

Jasmine is wonderful. She's been the best part of our experience. She is detail-oriented, incredibly pleasant, explains things clearly, and made the sign up process seamless.

Jasmine Is Perfect. Very friendly .. Nice smile great customer service

Great customer service Jasmine was very helpful

Jasmine was wonderful she took her time. Very customer friendly Thank you public storage

Jasmine is a wonderful employee she really made my process fast, knowledgeable (proper storage care) & details. In 10mins I seen the storage space & signed my papers. I truly appreciate her help as this was a stressful day having to move out of my place last minute needing fast storage she surely assisted me!

Went shopping for a storage space, and unlike the lady at easy storage next door john was supper helpful. He was warm, took timee to explain terms and fres to me. Highly recommended!

Nice place to store your property, safe neighborhood, friendly helpful people john was very professional guy new what he was doing very helpful!!!!!!

My visit at public storage was so great, I was so hot and I even got sum cold water(lol). It was great and jasmine was amazing

Public storage is a good facility and safe. However, after 4 months, they raised my monthly fee by over 24%. This is fraud and theft. Public storage should be taken to court over this issue. They say it is in the fine legal print, but it is wrong. We must stop this tricky practice. Public storage knows people are stuck with all their stuff in the facility. And they take advantage. We must raise this at the Consumer Protection Agency and fine them millions.

I cannot say enough of how wonderful and amazing Jasmine was. She was extremely professional courteous and sweet. Gerardo,

Nice place to store , I would highly recommend

Nice places to store your proprrty. I Can recommend this location.

I was very satisfied with jasmine and she was so direct and she explain everything in to details with me. I be happy to tell people to come to her store for storage. Thank you for nice employee like jasmine

Diana was very helpful and friendly completing a reservation I created online. The unit seems clean and well maintained though perhaps a tad older. I'm happy with this even though the are other seemingly "state of the art" options nearby. Great service from a conveniently located facility for our storage needs!

John at this location of Public Storage was terrific. In these days of distracted customer service, John gave me his full attention. He greeted me warmly, asked questions about my move to make sure I was looking at the right sized storage unit, gave me a tour of the property and my storage space. He explained how the lock works on the door and the access codes to get on and off of the property. He made suggestions for the best way to store my belongings so I could access them easily while my house is being built. John made helpful suggestions as to the type f moving supplies I might need. I left feeling confident that my belongings would be in good hands.

John was a great help getting my unit rented!

Beware of this place I took me a while to write this review but it needed to be said.My mother had a storage unit here and she passed away I was the estate account holder and long story short I needed to find out by law what was in the unit because all items belong to the estate by law.Apparently the payment had been behind a couple of days for the obvious reason.So they went ahead and put their own lock on there I asked them to remove it so that I could check the unit out with my papers and her death certificate.I was told to get in touch with the manager who would approve this I and another employee tried to get in touch with him multiple times on different occasions and he goes up to the office one morning and tells the employees he won’t help remove the lock.And let’s take into account I just lost my mother and then a week later I gave birth and then was appointed to be the estate at just 22 years old.I explained all of this and the guy was still cruel towards me.So basically I had to pay to go in the storage unit and it was things we didn’t even need.On top of that there were rat droppings in there!!!! It probably was from the manager himself.And after it all the very next month an idiot lady calls me and ask for a payment.The damn audacity of these animals.Just go to ezstorage I had them before and they are VERY understanding and VERY clean!!!!!

This one is great to store your belongings. Located in a quite place but still convenient to reach. While it may seem not so neat and clean as competitors, it does offer some perks such as electricity and loyal stay-in policies. I was wanting to occasionally use my unit as a small workshop. Other companies just want you to move in and get out. Until you move out and get out as well. I've been literally told so by other company's rep. Therefore it was a tipping point for me, and I went with Public Storage. On-site managers are always friendly and helpful. Kudos to Diana who took trouble to roam about all 11 (!) units as per my criteria of which I chose only one. It was helpful indeed when she explained me all ins and outs of the leasing process and their policies. Also I'd liked their signup process. Very concise and streamlined. I'm going to stay with them for at least few months, so let's see what happens next ))

Awesome service Diana especially was really informative and gave me all the information I needed, she was also very polite . Definitely great great customer service

Great service, had a lot of questions and Diana was very helpful and knowledgeable.

The property manager diana is very informative and gave great service. Would recommend seeing her for rentals!

They were really good at showing us how to save space in our storage and it saved us money.

Scott was very friendly and helpful. I bought some excellent, top notch merchandise to protect my things.

Tall dude named Scott was very helpful and knowledgeable. Showed me some great spaces within my price range. Next time I'm back, I'll ask around for his help.

Francis was fantastic to work with. Made it easy for us to figure out what unit would work best for our needs and great supply of products to help with move in.

I've dealt with this company before and had a good experience. Came back again and I received even better customer service than before. Thanks to Ms. Ballou (hope I spelled her last name correctly). I will be recommending this storage company to others.

The customer service rep (Loreal B.) was very helpful. She was able to answer all of my questions regarding the rental process and procedures. Thank you for your help.

I don't remember the lady's name that helped me when I first came in, but she was incredible and I loved her spirit and willingness to bear with me as I kept asking and comparing prices in her presence. Came by the following day needing a biger space and was helped by Frances. He was helpful and wasted no time. He helped in putting a rope on my lager unit, assisted in helping me open the space after I tried and in vein couldn't open it. Very helpful and friendly. I had no issues thus far.

Great experience working with employer Loreal B who was working that day. Her so called DM that she called for a minor issue wasn't very helpful or good. You should make the DMs work at the different sites so they'll understand what these people go through every day while on this job. I think they'll appreciate these people much more!

Francis on location 08079 in Middlebrook, Germantown, MD is so kind and helpful. Very efficient and respectful. ( For Emelia Wyse.)

Signing up was easy but nothing else was. We were helped by Francis but his computer knowledge was minimal as they installed a new system. When asking for new lightbulbs or for access to our unit, which had its door painted over by staff, he took a few days to help out. Even when he had a lightbulb on hand, he handed it to us with a huff and told us to put it in and he never replaced the pull string to the overhead light. The facility also had issues with its entrance gate, which meant we could not access our unit after office hours. Instead of extending office hours to accommodate customers, we were told we could not enter our unit. The point of having this unit was the access since our work hours do not let us be on had 9-5 pm. Check out also was not smooth since we told the people at the place the day Francis was out that we had emptied our unit and were done. They never entered it into the system and we had to call Francis back to make sure the account was closed. This place needs help with training, security, and customer service. I would never recommend them to anyone.

Horrible.... gate codes never worked, so I had to get a new one each time.... not that it mattered because the gate was easy to pop open. There was 2 gates but the exit gate didn't work for over a year... I'm guessing the manager changed near the end of my time, and that guy was one of the worst people I've dealt with in a customer service situation. But hey, at least there was mouse feces ALL OVER the place when I was getting my stuff out, and the manager is trying to charge me an extra month after I left... would never recommend this place.

Loreal B. was great. She was knowledgeable, patient and a great multitasker. She should not be left on that property by herself. I think there should be at least 2 people on the property.

Really great staff! Willing to help you with anything you need and explains everything to you every step of the way! With really bomb prices!

Great service ad very accommodating.

No one answers the phone at this location EVER!!! I drive by only to find out they are closed for lunch and unable to talk to the property manager. Now we are all waiting for a call back to find out if our storage units have been broken into since we currently do not have access to the property. I found out on social media that the property is under investigation and NO ONE from Public Storage has reached out to their customers to let them know if they have been affected.

i got very good servicefrom Mr.Francis/Friendly Nice dealing!

Very much worked with me and allowed me to find the best option for me. Recommend to anyone. Thank you.

I had a very horrible experience with this particular location (08079). We had reserved a unit over the phone on 8/5/17 for 8/20, at which time we were instructed to come to the office on or before 8/20/17 to select our unit because multiple units were available. I was also told that if multiple units weren't available to select from at that time they would reserve one for us. However when we had arrived on 8/19 to select and pay for our unit we were told that they're were none available for the size that we had reserved. We asked what we had reserved and the manager told us that we had spoke to someone through the 1800 number and they don't manage that locations units. He gave us the option to select from another unit that was $20 more a month. To make matters worse they refused to honor the promotion that was offered to us online even though we provided him with the confirmation email from their company. They were very unwilling to work with us and we were told to "accept what he was now offering or go somewhere else". I will never use public storage again.

I had a great customer service experience. Mr. Francis assisted us with renting a unit for our store's needs. I would recommend to others.

Francis is always nice and answers my question when needed.

I had a great experience at the Germantown location. Francis was a huge help and extremely friendly. I would recommend this location to friends and family.

Francis was helpful and polite I will keep using public storage

Wonderful, wonderful experience! The staff (Ms. Shayla) was excellent and very knowledgeable. She was very helpful and patient considering I had a million questions that I needed answered. Thanks to Shayla for making my experience with a public storage worry and stress free.

Francis made it a pleasant experience.

Haven't found a rat or been broken into yet so I think I will stay

Manager Francis was very nice to when I first went there looking for storage place to rent and he explained all the rules to me,for that reason I will always rent there

My guy Francis is the best guy ever! Such great help and super friendly! Definitely the best public storage I've ever been to.

Shayla was simply amazing , she was able to help with my storage and I truly appreciate her and everything she helped me with .

Shayla customer service was great and I had a really good experience. She was very helpful and explained the process well.

I had a great experience with customer service and I everything was explained correctly and a very quick process.

Came in and inquired and end up buying a quick pak to start packing very helpful with your packing needs thanks Melissa

Melissa is simply the best. Melissa is very pleasant and easy to work with.

Went there to buy couple boxes and said what I was packing and ending up buying a quick pack great customer services

Excellent service!

Great service

Nice location. Very good customer service. Try that location. You won't be disappointed.

I had an excellent experience, very helpful and willing to work with the customer. Made the set up and cancellation easy. Explained everything well, and good pricing.

Melissa has great customer service help me get all my storage needs thanks melissa

Melissa is one of the helpful people at this property keep up the great work!

Came to vacate and Melissa offered me option and transferred me great CS

Melissa was very helpful and courteous will recommend facility

Excellent service and will wirk with you no matter the circumstances!

Great and updated place. Melissa was very courteous and helpful

Great customer service from Melissa

Stored for thirty days it was the best ever clean good service.

This location was great! Melissa gave me great service was pleased with her customer service even packed my items in the car! Thank you again .

Great people good customer service and price was good at public storage

Melissa is very nice come see her for all your storage needs

Excellent service the property mgrs on site was so nice and helpful made me feel like family Thank you

Melissa was very helpful and professional. Thank you!

At property helping family and was asked if everything OK just wanted to let you know it was great being assisted on property

Tanya was polite and very professional and helpful in your needs.

Melissa or Marissa I forgot sorry, you were very helpful!

Tanya was awesome in helping me find the right size storage, and getting us settled in right away! While i was filling out paperwork, she let the movers back to put everything into storage. Just a FYI.... I love that the property requires a code to get in and a code to get out. Makes me feel like my belongs are really secure besides just a lock.. Thank you again Tanya for helping this process go as smoothly as possible! =)

Tanya was very helpful and friendly,! I would highly recommend this facility to anyone who needs extra storage.

I was assisting a friend who needed an immediate storage after a house fire. The property manger, Tanya, was very nice and made the process a lot easier than we expected. It was a stressful situation and with her help we were able to get things moving fast. Thank you!

I went into Public Storage this afternoon looking for general information regarding storage rates and options. Tanya was extremely helpful, informative and explained the entire process. Melissa also took the time to speak with me and review the items and rooms that I would be placing in storage to determine the most cost effective unit size. It also doesn't hurt that the 1st months rental charges are only $1.00. I would highly recommend this location and Tanya to anyone searching for storage options.

The Property Manager "Tanya", was very professional and helpful. Best thing is she return my call within 1 hour not 4 days. Also, I would recommend my friends and family.

Spoke with Melissa whom was very professional and answered all my questions quick and professionally . Will be using this storage in the future.

Melissa was awesome just needed a couple boxes

I came in they didn't have size I needed and Malisa beautiful lady found me location that did great customer service .

Melissa was of waaaay more help than i expected! Top notch, smooth service.

Nice convenient location in Germantown.

The property manager was awesome! She helped me and made it easy to rent a storage space.

Quick, easy and very helpful management! Definitely recommend it! Thank you Tanya!

The pricing is great, and the service is very good with a fast no hassle setup.

Great customer service you will not be disappointed!!!

I can not say how happy I was, Tanya did an excellent job of helping me and showing me around while assisting me with the ins and outs of using the storage unit. She is an asset to the company and I will gladly recommend her and this storage facility to anyone needing extra space. Thanks again Tanya

Nice employees!

Tanya was great and very helpful for us getting a nice storage unit

The service at this location was the best I have ever experienced. Thank you Melissa for the great service. God bless

Whenever I go to make a payment, the manager is very helpful & courteous

Tanya was great. As soon as I walked in she immediately welcomed me with a smile. She took me to the unit I reserved and also to another I wanted to see for comparison. She's extremely friendly and walked me through all my paperwork. I'm glad she was there as she made this experience worthwhile.

Tanya was great!!

Customer service was great and courteous

Fantastic service from Tanya!!

Super kind and helpful!

Excellent service!!! Melissa and Tanya were very welcoming and helpful. I highly recommend this location for all of your storage needs.

Very well nice woman named melissa .... with great manners and respect definitely a great employee. ..wonderful experience

The manager at this location was very helpful and knowledgeable when it came to finding the correct storage for my needs.. Tanya addressed all of my questions and concerns. Couldn't ask for better service!

The best service!

Staff was extremely friendly and helpful. My moving experience was awesome. Matress bags come in handy.

I had a great experience and excellent service.

Came in to inquire and this location didnt have the special and Melissa helped me find a location that did great customer service person also she is very nice and nicer than monte

Tanya is great!

Great Customer Service!!

Convenient location for my my move.....easy in easy out

Move in was great, pretty easy

I'm a contractor and I store in different locations from time to time to have materials and tools more accessible to my crew for each project. Great place to store your goods. Tanya was very knowledgeable in helping me with my packing and storage needs.

Tanya was great so if you're looking for a great place and friendly atmosphere come here

Good experience attendant very helpful and polite I would reccomend it to family and friends quick and courtesy service thumbs up

The property manager is wonderful! Made everything simple and easy going when getting a storage unit!

My experience was great and hospitality was excellent

Tanya was a ever nice made it very easy for me to understand the check in keep up the good work tanya

Very good service,especial ,,Santa she is best ever

Tonya was great and personable. Always handy to help solve a problem and with a smile every time we stop in to pay. I would recommend this site to anyone who is looking for on hand management.

My experience moving in was very pleasant and I would definitely recommend!

Tanya was helpful during my move-in. Great attitude! She made great suggestions!

My experience here was great. Tanya accommodated my needs to the best of her ability. She is very pleasant. I would definitely recommend this public storage and Tanya.

I came in to purchase merchandise from Tanya, her charm, service and product knowledge was excellent!

I really was pleased with my service. Tanya was very helpful getting my lock replace. Great service!

had a great experience renting her the young lady was very helpful I think her name was Tanya or kade but would recommend my friends n family

The customer service at this location is the best, bar none. The manager, Tanya, is so pleasant and helpful. I had a lot of questions and she seemed genuinely happy to help.

Great quality boxes at this location. Thanks to the manager on duty (Tonya) for the great suggestions!

This is my first time ever having to store items but it was quick and smooth. Tanya, the property manager was great in assisting me with everything.

I have had great experiences with this location and specifically Tanya the Manager on duty. She is thorough and very professional and will go the extra mile to help you with your unit in selecting the correct size and making sure you utilize your unit to it's maximum potential to save you time and money. A true professional and the reason I am staying with this location.

Had a very pleasant experience I think the young lady name was Tanya, she was very helpful...5 star service

great customer service and friendly attitude.

great customer service- first time storing! thanks Tanya

Awesome service. Very friendly .

great customer service!

My experience at this facility was excellent! Recommend this place to anyone in need of a storage space.

Manager was very nice and very helpful. ...

The staff was able to get me moved in quickly and has helped maintain our relationship with excellent communication, effectively resolving all issues that have come up. My best storage experience yet!

Thank you Marlene for explaining the rates and thank you District Manager Katie Jacobs for your help!!!!!

My first time using a storage facility and I can say is an amazing experience, from beginning where they greet you with excellent customer service. Also, the facilities give you an easy access. Thank you Katie, district manager for helping me in all my concerns.

Very clean, and easy access. Worked out great for us as temporary storage while we staged our house to sell.

Tanya is wonderful, very nice and accommodating! Lovely person, good price!

My experience in checking - in as a new customer was excellent. Tanya was very professional and efficient. Highly recommend this property.

Property manager is helpful. They offer good service. I refer this.

Always great service here & a clean facility!

Great customer service

I have stored here for almost 4 years now and have always had a 10x10 size unit. A few months back (after seeing that I was struggling with payment), the property manager suggested I get a smaller unit to save money. Her suggestion is saving me close to $100 a month and I really appreciate. Thanks for caring! Tanya is the best

Tanya was very helpful with my move-in today!

Tanya was a great help. When you arrive there you really feel at home with all the friendly faces!

The customer service at this Public Storage was great. This was my first experience using a storage facility. Initially I had my reservations but the employees made my experience one worth sharing

Always great service here; very attentive always. Thanks

I am always happy to get a call from Tanya reminding me of my payments. So helpful

Love it tanya was great help

Tanya provides great customer service every time! Give her a raise!!

Tanya, the Customer Service Representative at this location represents the company well. I prefer to pay my bill in the office so when arrive she always greets me with a smile that is contagious. It is very refreshing when I encounter persons that are eager to help me with whatever I need and not make me feel as though I'm interrupting their work. Tanya is that refreshing person and I really appreciate her help!

I don't usually do review but Marlyn was such a good help. I stop by last week and I was in such rush but I needed details and information about a storage room and she made sure I got all the information and I couldn't explain how appreciated I was of such GREAT customer service. Other people had walked in and she was still capable to manage everything at once . SHE GREAT.

Great service

Kevin was outstanding with his customer service...

I had no issues at all with this place the customer service was excellent and I would differently do business with them again

Helpful and friendly. Easy to access.

Tanya is excellent. Best customer service. I came from UStore storage & I prefer here. I'm in a wheelchair & it is very accessible. Thanks for great service.

We used this Public Storage for 5-6 months. Each time we needed help, Tanya was available to help and answer all our questions. The area was neat and clean. I'll definitely use it again. Keep up the good work.

I never leave reviews, however, I've never been so impressed with a company's representation either. My fiance and I were moving down south and just had way too much stuff. We opted to store what we couldn't take on the first trip, here. We kept our belongings with Public Storage for a few months and I must say this was one of, scratch that, THE best experience I've had during a moving process. The customer service rep, Tanya, was very helpful, patient, and above all continuously assisted in every way possible. Even though I asked 100+ questions she never seemed perturbed, she always responded with a smile and ended with a 'thank you.' If I could give this storage 10 stars I would, to add to the exceptional customer service, the actual office, storage units, and property are immaculately clean.

I've been with Public Storage in Germantown Maryland for almost 4 years. Their courtesy and professionalism is unparallel to any other public storage I've ever used. Very clean units. To top it off, the Distict Manager himself provided the best customer service on my final day of storage and thanked me tremendously for the time I spent with them. Thanks for the 4 years! Keep up the good work!