Public Storage Self-Storage Units at 12423 Middlebrook Road, Germantown, MD

Jenn Is The Best

Jenn Always Helps Her Customers! That’s Why She’s So Amazing At What She Does! We Love Public Storage! Highly Recommend!

At this location, I have received exceptional customer service. I felt very much taken care of and I would always recommend this location if everyone any need any storage need or any packing materials.

Thank you for your help and professionalism

Shamair delivers great service

Jenn Is A Rockstar! Thanks For Your Help

Shamair is awesome

5 stars for Shamair

Still waiting for my refund

Jenn Gave Me Great Service

Jenn Is The Best! Sheree Is Also The Best Manager Running This Place

Jenn Is Always The Best! Sheree Does A Great Job Too!

Was looking to relocate and wanted a temp storage. Chase was knowledgeable and friendly. We ended up not needing the unit, but I'd certain recommend this location to anyone in need!

Jenn Helping us Again! We Love Renting Units With Public Storage Because Of Her!! Thanks Jenn

Great service thank you

Sheree does an amazing job

Shamair was very helpful

Shamair was very helpful and kind

Had to rent a bigger drive up storage space. This place was pretty cool as the app opens the gate. There was a little office at entrance but I'm not sure if anyone is there or what hours they are. The whole place goes by the same hours as the indoor one a bit up the road. 6am-9pm. We got a 10'x15' unit and it was well big inside. It seems secure and clean enough. It's recommended on the website that you sit any cardboard boxes on wooden pallets or something off the floor so that you avoid humidity. There were a bit of fees at rental time I was not told about when making the reservation online. They give you insurance up to $5000 for free for 30 days which is pretty nice. It's like $19.99 a month after. The issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me nearly $30 for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I dont mind the prorated fee it just would have been nice if the person over the phone or the email with confirmation would have said that. This size unit was nearly $300 to move in and with insurance will be about $250/month after. Still for the area we needed and the fact we have no choice but to move it's a small price to pay for all our belongings being safe and in one place.

I rented a unit here for less than 9 months, I moved across the country temporarily for work. I got a “special deal” on a unit for $56 for 6 months, this special deal ended up being almost $80 for five months then increased to $100. In the end half of my things ended up being destroyed by mouse feces and urine. This place is infested! Imagine my surprise when I go to reach for a box of my tools and find it wet and covered in mouse poop, then heard them scurrying among my things. I was not storing food, or anything that smelled like food, just some furniture, books, records, and family photos. Not a lot of monetary value but priceless to me. I ran out of the unit and went to the office afraid to touch anything. Found the one person working there who looked at me up and down in disgust when I told her what happened and rolled her eyes like I could not possibly be inconveniencing her more. She took some pictures and mumbled something about filing a report on my behalf, which I have not been contacted about. No action came from this and it amounted to nothing. Had to rent a truck and go to the dump to throw away half of all of my things, over 500 pounds (had to wait 1 hour in slow line at the dump). Closed the unit at the start of this month, they refused to refund me this month’s rate $100 despite the fact my things were destroyed due to the untreated mouse infestation there. On a minor note: They did not tell me they added mandatory insurance charge of $20. Once I was across the country and noticed it on my bill, I called to let them know I did not need it, and they refused to do it unless I showed them my policy in writing, in person. Being across the country I found the closest location was hours and hours away, I was charged their insurance needlessly for months before I could do anything about it. Second, my promotional rate was supposed to last for 6 months, but they cut off my rate after only five months and increased by 25 dollars, $100 a month to have your things destroyed. Do not rent a unit here if you value your possessions.

Joseph, such a fantasy customer service, thank you so much.

I had a couple concerns and someone very accommodating called to resolve the issues right away. They have great customer service.

Jenn the manager was just amazing. She was warm and easy to work with. I wish there is more of her everywhere. I’m so happy to store my stuff here! A+++

Great service

Jenn, property manager provides awesome services, great customer interaction, she is always 2 steps ahead providing a quick response.

Great experience

Amazing, great and fast service! Everything done easy with a touch screen and great guy on other side of the screen, lest then 5 minutes to get it done

Sharee you’ve done it again. I seriously can’t express to you how much I appreciate for all that you’ve done.

Jenn was very nice and helpful!

Customer service from Shamair was awesome

Miss Jenn was so pleasant very welcoming she definitely made me feel very welcome conversation was amazing she was very nice my kids loved her

Great service

I had an amazing experience with this company! The manager at the location was very helpful and professional

good service

CeCe was the representative who helped me and she was a great help explaining things and Walking me through the process. Wonderful experience with her.

Great experience

Jenn Answered All My Questions I Had About Renting! Thanks Again Jenn.

Donzaya gave good service

Great service

Was easy to reserve storage the only thing that was a bit annoying was finding the unit

I appreciate Sheree's customer service!

Jenn Was Great! She Solved Any Issues I Had! Thanks For Your Help 😃

Donzaya gave good service

Amazing customer service keep it up Donzaya

Shamair helped get tremendously, very quick and easy. Very professional!

Jen is amazing, service is quality guaranteed

Jen was great,she helped me with all the questions that I had... thanks Jen for your time and patience.

good service

I WAS VERY PLEASE WITH THE SERVICE MS samuna provide me to day at Goshen rd she have the best costumer service very professionnel I will recommended every to the place

Great service

Great service

Donzaya gave good service and she is such a sweet heart

Shamair is good manager. Help me with everything

Great service

Donzaya customer service was good

Thank you staff for the hard work.

The service was great. Sheree was very knowledgeable.

Safe and Secure

Sheree gave great service

Great staff!

Great service

Donzaya is very friendly and helpful she is not in the office but always helps with my questions on the phone. Thank you for all you do keep up the amazing customer service!

Rented a unit via the app one week before it was needed. When we arrived it was occupied by another tenant and no one was around to give service. Moved to the other PS down the road with no problems. This place is the worst ever

Sheree was a great help

Good customer service and the best representative ever shared thanks

Little weird not having anyone in office but everything was cool

It was so easy to make a reservation and get moved in. This location is very organized, clean and the prices were the best in the area.

place was clean. You have to go down the street to the other location if you want help or talk to the ATM thing but it works.

Sheree and Chase are awesome and always offer exemplary customer service with every interaction. We so appreciate their support and patience answering questions and giving advise. Truly some of the best customer service I’ve ever experienced. 5 Stars!!!

Donzaya was helpful thank you

Nice place

Great staff and service

Hell just worse experience ever, why not let your tenants know that there is one In and One way out. It took one hour to get registered, took another forty five minutes to find the Storage Unit....😒😒😒😒

Jenn Helped Me With My Storage Questions.

Jen is absolutely amazing when it comes to getting the service that you need. I've been to other storage places before but never gotten the service that I received here,thank you Jen!!!

Jen is an amazing person who is quite courteous, I recommend her highly for customer service.

Amazing customer service 👏

Ms. Ehdaa and Mr. chase are phenomenal, customer service is one of the very best. This Public storage is an excellent and clean condition if you’re considering renting a unit please do not hesitate. Thank you guys again

I just wanted to take a min to thank the staff at your Germantown location, they are friendly and professional

Awesome place to store your stuff been with them for awhile and never had any problems. Recomend this to anyone looking for a storage unit and the desk attendant Tonya is always a pleasure to deal with :)

Sheree gave great customer service

Sheree was nice !

Sheree gave great service

I want you to know how much I appreciate the excellent service that Chase provided when I called the other day. I loved his attention to detail, great communication skills, I could hear his smile through the phone; made the experience even better than I expected.