Although I had trouble finding my specific unit, I take blame for missing the sign. Once I found my unit and the clearly marked signed, the entire experience has been great.
Very smooth, clean, organized, accessible, simple. Thank you.
Jenn Jenn Is The Best At What She Does At Any Location She Works At! Thanks For All You Do!!!
This storage place has the worst customer service ever. Nobody at either property answers the phone, customer service is horrible. I rented a storage unit and they sent me my contract with the unit number and building it was in. Went there to locate it like the map said and was nowhere to be found. I searched for 3 days and couldn't find the unit. Once again nobody at either property answers the phone. Jenn from the Fredrick location called me and I explained to her what was going and she FIXED everything. If it wasn't for her I would have lost my mind. The unit wasn't even in the building the contract stated at all or what it says on the map. Thank you Jenn so much for your help.
Jenn is awesome! Always polite. Facility is super clean!!!
Jenn Is So Nice! She Answered All Of My Questions About Me Renting My Unit.
Jenn is a great customer service rep. She’s courteous and detail oriented. It was great working with her.
All I needed for storage. Affordable prices. Convenient location.
Jennifer gives the. Best customer service!!!!! Jennifer really did a good job helping me with my problem.
Jenn was incredibly helpful and got me a solution to my issues. I appreciate her help so much! Weight was lifted off my shoulders. Thanks Jenn!
Jenn Is The Best! She Helped Me With My Rental
Jenn was very helpful getting me storage
Jenn Is The Best! She's Always So Helpful!!
The staff at Public Storage has met my storage needs for the past five years. The climate control environment helped to extend the life of my dining room set. If you need any storage needs reach out to Jen. Public Storage is highly recommended to reach your storage needs.
Jenn Bowens was great very helpful and has very great service she is very caring I will recommend her to others because of her service
Jenn Is A Great Manager! She’s Always Happy To Help Others!
Quick and easy setup online, and a surprise, pleasant video call with customer service at the kiosk. A lock was ready and waiting in the assigned storage locker, and they are vigilant in the security of the establishment. 100 recommend.
Storage facility was very safe , clean abd secure . Great recommendation for storage thanks again to the ladies at the office 😃
Looking for a rental spot. Jen the customer service rep displayed great customer service. We'll look for her every time, value add to any company
Convenient and easy to use.
Jenn Is One Of The Best Employees You Have At Public Storage! We Love Storing There!!!
Thank you so much Jennifer Bowen for all your dedication. I appreciate all the work that you do to help your customers. You’re so amazing.
Great place with great costumer service staff is really helpfull,
Jenn Is Always Waiting To Rent Them Spaces To Make Money For Your Company!
Super easy to get in and out.
Shamair was very helpful and knowledgeable
I have never rented a storage unit in all my 65 years of living and this place made it so easy and very helpful. My storage unit was easy to assess and plenty of room to maneuver my vehicle to unload items.
Very nice understanding helpful
Jenn Always Helps Her Customers! That’s Why She’s So Amazing At What She Does! We Love Public Storage! Highly Recommend!
At this location, I have received exceptional customer service. I felt very much taken care of and I would always recommend this location if everyone any need any storage need or any packing materials.
Thank you for your help and professionalism
Shamair delivers great service
Jenn Is A Rockstar! Thanks For Your Help
Jenn Gave Me Great Service
Jenn Is The Best! Sheree Is Also The Best Manager Running This Place
Jenn Is Always The Best! Sheree Does A Great Job Too!
Was looking to relocate and wanted a temp storage. Chase was knowledgeable and friendly. We ended up not needing the unit, but I'd certain recommend this location to anyone in need!
Jenn Helping us Again! We Love Renting Units With Public Storage Because Of Her!! Thanks Jenn
Sheree does an amazing job
Shamair was very helpful and kind
Had to rent a bigger drive up storage space. This place was pretty cool as the app opens the gate. There was a little office at entrance but I'm not sure if anyone is there or what hours they are. The whole place goes by the same hours as the indoor one a bit up the road. 6am-9pm. We got a 10'x15' unit and it was well big inside. It seems secure and clean enough. It's recommended on the website that you sit any cardboard boxes on wooden pallets or something off the floor so that you avoid humidity. There were a bit of fees at rental time I was not told about when making the reservation online. They give you insurance up to $5000 for free for 30 days which is pretty nice. It's like $19.99 a month after. The issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me nearly $30 for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I dont mind the prorated fee it just would have been nice if the person over the phone or the email with confirmation would have said that. This size unit was nearly $300 to move in and with insurance will be about $250/month after. Still for the area we needed and the fact we have no choice but to move it's a small price to pay for all our belongings being safe and in one place.
Joseph, such a fantasy customer service, thank you so much.
I had a couple concerns and someone very accommodating called to resolve the issues right away. They have great customer service.
Jenn the manager was just amazing. She was warm and easy to work with. I wish there is more of her everywhere. I’m so happy to store my stuff here! A+++
Jenn, property manager provides awesome services, great customer interaction, she is always 2 steps ahead providing a quick response.
Amazing, great and fast service!
Everything done easy with a touch screen and great guy on other side of the screen, lest then 5 minutes to get it done
Sharee you’ve done it again. I seriously can’t express to you how much I appreciate for all that you’ve done.
Jenn was very nice and helpful!
Customer service from Shamair was awesome
Miss Jenn was so pleasant very welcoming she definitely made me feel very welcome conversation was amazing she was very nice my kids loved her
I had an amazing experience with this company!
The manager at the location was very helpful and professional
CeCe was the representative who helped me and she was a great help explaining things and
Walking me through the process. Wonderful experience with her.
Jenn Answered All My Questions I Had About Renting! Thanks Again Jenn.
Donzaya gave good service
Was easy to reserve storage the only thing that was a bit annoying was finding the unit
I appreciate Sheree's customer service!
Jenn Was Great! She Solved Any Issues I Had! Thanks For Your Help 😃
Donzaya gave good service
Amazing customer service keep it up Donzaya
Shamair helped get tremendously, very quick and easy. Very professional!
Jen is amazing, service is quality guaranteed
Jen was great,she helped me with all the questions that I had... thanks Jen for your time and patience.
I WAS VERY PLEASE WITH THE SERVICE MS samuna provide me to day at Goshen rd she have the best costumer service very professionnel I will recommended every to the place
Donzaya gave good service and she is such a sweet heart
Shamair is good manager. Help me with everything
Donzaya customer service was good
Thank you staff for the hard work.
The service was great. Sheree was very knowledgeable.
Sheree gave great service
Donzaya is very friendly and helpful she is not in the office but always helps with my questions on the phone. Thank you for all you do keep up the amazing customer service!
Good customer service and the best representative ever shared thanks
Little weird not having anyone in office but everything was cool
It was so easy to make a reservation and get moved in. This location is very organized, clean and the prices were the best in the area.
place was clean. You have to go down the street to the other location if you want help or talk to the ATM thing but it works.
Sheree and Chase are awesome and always offer exemplary customer service with every interaction. We so appreciate their support and patience answering questions and giving advise. Truly some of the best customer service I’ve ever experienced. 5 Stars!!!
Donzaya was helpful thank you
Jenn Helped Me With My Storage Questions.
Jen is absolutely amazing when it comes to getting the service that you need. I've been to other storage places before but never gotten the service that I received here,thank you Jen!!!
Jen is an amazing person who is quite courteous, I recommend her highly for customer service.
Amazing customer service 👏
Ms. Ehdaa and Mr. chase are phenomenal, customer service is one of the very best. This Public storage is an excellent and clean condition if you’re considering renting a unit please do not hesitate. Thank you guys again
I just wanted to take a min to thank the staff at your Germantown location, they are friendly and professional
Awesome place to store your stuff been with them for awhile and never had any problems. Recomend this to anyone looking for a storage unit and the desk attendant Tonya is always a pleasure to deal with :)
Sheree gave great customer service
Sheree gave great service
I want you to know how much I appreciate the excellent service that Chase provided when I called the other day. I loved his attention to detail, great communication skills, I could hear his smile through the phone; made the experience even better than I expected.