These guys are the best. I have storage units in other states and they by far they are the most clean and neat of all...
Michael was very friendly and extremely knowledge about what they offer made me felt welcome and comfortable knowing my products will be in the best storage.il highly recommend renting here.
Very helpful, friendly. I recommend if in need of storage see Mike.
Mike was awesome and really helpful!
I would not trust this place with your stuff. This place is infested with mice and rats ( see picture for droppings on my unit). When I brought it up to management they did nothing about it. They did not even call exterminator. THIS place is disgusting and has inferior management. Go to another place and do not store your stuff in a filthy place like this!!
We have used this storage facility for many years.
Mr. Eyuel and Mr. Mike are so kind and very professional.
It is because of them that we are renting there, and recommend this facility through and through.
Thank you, Mr. Eyuel and Mr. Mike!
They were very helpful. Mike and Jason were great!
This is our second time using this storage facility. Very pleased with their services and staff. Very friendly and professional employees and staff..
The service has been great from the manager Mike and his staff. Location is very clean also convenient to access. Highly recommend!
Always friendly service. Very welcoming and they definitely make things easy on the customer. Highly recommend!
This facility is very clean the times I have gone in there was someone cleaning the facility. There is always a cart to use, and the location is very convenient. Mike has helped me significantly in finding the right unit for my needs. Thankyou Mike for the assistance and professionalism you have displayed towards me much appreciated.
MICE IN UNITS!!! EXPENSIVE! I emptied my unit over the weekend because my price was increased to $300 a month. When I was emptying my unit over the weekend I saw that there was mouse poop all over my furniture! When I spoke to staff they told me all I could do was file a claim since I had insurance on my unit. I moved out a week before the end of the month and asked if I could get money back since I didn’t stay the whole month and was told that per the policy that was not allowed.
Great location and support
The service is great here. Very helpful. Have been using the location for years.
Great reviews, mainly for the employee SAMINA
She is so professional.
Highly involved team that keeps the premises and units thoroughly maintained inside and out. Wonderful staff that are engaged and focused on your needs! Used this location for two years and had zero issues or concerns!
I am writing this review on behalf of the manager, Mike. I have known him for years as a kind and helpful person. I have had many interactions with him and not once did he mistreat a person. He volunteers in helping so many people who are in need and is well respected by many. It is a privilege to know him.
Exceptional service; friendly and helpful staff!
The place and customer service was super clean and very helpful thanks
Great location and service. Highly recommended.
Michael had great customer service and met all our needs. He was very knowledgeable.
Thank you Mike! He’s always ready to help and keeps the place clean. Professional and tidy!
It’s the best storage, Super clean, smell so good !! Happy to have this storage😊😊
My first time renting a storage unit
Mr Mike was excellent on guiding me through the process
Michael was very helpful and quick to switch my storage unit.
Great service, clean facilities, never any problems or issues which go unresolved. Would highly recommend...
Sorry this is a late review but Samina was very helpful to me yesterday!!!! She was excellent she was very nice and very helpful!!! I just want to give kudos to Samina even though that was not her regular site that she normally works at I’m very glad she was there to assist me!
Mike was a great help. Very personable and proactive.
Mike was very helpful and nice
Mike was super helpful in the office, the space is clean, safe and accessible. Really awesome
Very helpful staff Jose and Michael Acco were very friendly and accommodating. Units very clean least expensive in the Montgomery County area that I could find. when
Michael was very helpful!
Customer service was excellent
Great facility, easy to use app, keyless entry to building and super clean. What’s not to like? Michael provided excellent customer service.
Thank you so much Micheal ! He made this so much easier for me!
Mike helped w my inspection for solar and was excellent service.
Clean facility. Mike was very helpful with checking the unit size I needed and the rental process was simple and efficient.
Excellent service all around!! Mike and Luke always kept my stuff safe and secure!
Awsum service! Thanks guys!
Rent is going up every month. Small increases but consistent.
Finally exiting this place. Took advantage of me being away. Rent hiked constantly.
Excellent service. Strategic location. Mike was great! I recommend!
Great experience. Location looks clean
Easily accessible, clean facility. Made the whole process easy.
Michael was extremely helpful, beautifully clean and convenient facility.
Michael is the best - he rocks.
Very welcoming and supportive staff. They made my move in fast and quick. I would recommend them to anyone.
The place is always so clean and Michael is always ready to help with any issues that come up.
Highly recommended facility!! Michael is always available and maintains this location spotless!! Not only are the floors, elevators, office and bathroom super clean he takes the time to also maintain the parking lot and sidewalks clean!! Michael is always working and is always approachable with any questions or concerns. Long term like myself or for short term storage solution don’t look any further!!
I stopped by to pay my bill. And Samina behind the counter was very polite, professional, and curious. Great job keep up the good. Mike is great too! Storage renter Devon B.
Very clean and great customer service, I will store here again.
Very good customer service 👌👌
Thank you to Michael for your patience and help…☺️☺️
I recently rented a storage unit at this location. The representative who greeted me at the counter was Rodney. He was very professional, upbeat and respectful in the manner he communicated the options, availability and services. The facility was spotless and well-maintained. Rodney helped facilitate a glitch with my on-line reservation without me even asking for assistance and I was able to complete the process on the spot. Move-in was smooth and when leaving the facility Rodney
made it a point to see how everything went and to told me to feel free to contact the office if I had any questions going forward. What a customer service and experience should be…Thank you PS and Rodney.
I was very happy with Public Storage(807 S. Frederick Ave, Gaithersburg,MD) at first, until making changes to my storage unit, which I learned after my movers reviewed the old unit that it was too small and I needed a bigger unit. Michael explained that I would get a refund upon making changes for a bigger unit. However, I later got an email indicated I would not get refund my of $276 for the old unit. I reached out to the Customer Service Department and got a gentlemen who spent more time arguing with me verses trying to resolve this matter. The fact of the matter is that I was looking for a longterm storage solution, and this just isn't going to be feasible.
It seems like they've got a really great scheme going on where they get you in for a lower price, and then jack up the prices by $100.
BEWARE OF THIS COMPANY!!!!!!!!!!!!!!!!!!!!
Awesome facility. Super clean and climate controlled. Fast and courteous managers. Fair rental price and very convenient.
Update: 4th time customer: This is THE best storage facility and I've rented at many. This place is always clean and in order. The managers are very responsive, always available, and keep an eye on EVERYTHING going on in the facility which is what I want with my possessions.
Very convenient for college micheal is great thank you
Mike has a great customer service skill. We were very satisfied dealing with him
Michael was very nice and knowledgeable
Excellent service. Professional and polite.
Thank you!
Mike was awesome and the facility is very clean.
Great customer service…had tools to help us take apart items. Very helpful.
Quick, convenient and easy to get me set up
I am very happy with the safety and customer service that I’ve been receiving. It is so pleasant to be here. And I recommend it to anyone who needs storage.
Samina was above and beyond her duties, she was very patient, guided me thru the whole process and happily showed me the unit that I was looking, offered me the one that accommodates my needs, I will recommend the location and staff.
Michael P. Was great and very helpful
The storage is wonderful. The team is courteous and knowledgeable. I'm glad to be a customer
Friendly staff, clean and secure.
Great customer service! So kind and helpful with all questions I had
Easy quick process Maia was very helpful and informative. Thank you Maia
Seminar is very helpfull. Every time i come here i see her keeping the place neat she is very helpful best customer service and very polite.
Very nice and professional staff
Excellent Customer service!
I am so happy with Mike and Luke's customer service (they are nice and helpful). Everything is very clean and secure.
Mike is incredibly helpful and very thorough at his job. All my experience with Public Storage facilities have been great, but this one especially was top-notch. Very well-maintained with ample loading space and carts are conveniently located.
Very helpful service to look at sizes.
Place is clean and bright. Mike was easy to work with!
Samina went above and beyond the call of duty from the moment I walked into the store until I left she was super helpful and very knowledgeable about the services offered. I was beyond impressed with her professionalism and attention to detail. I would definitely recommend this location to family and friends. Thanks again for all your help Samina!!
Great location,staff are excellent especially Mike.He helped me out from the 1st day when I had a ton of questions for him,he was patient and courteous. I left my dolly on the 1 s day and he called me and made sure I got it back.Even though I was several days late to pick it up he was nice enough to call and remind me.Will definitely keep renting from this place.Thanks Mike
Honestly, one of the location managers named Mike isn’t the best when it comes to customer service or providing the correct information. I’ve had the worst experience dealing with Mike while opening a unit. And he isn’t the nicest when it came to my experience with him. He tends to give a nonchalant, arrogant attitude, and it’s very unprofessional. I would never rent from this location again!
Michael is absolutely amazing! Helped so much
Michael is great! Front the moment I got there, he opened the door for me and took care of everything. It only took him 10min to close the deal and make me get the unit. Awesome work Michael.
Michael was polite, attentive and took care of all my needs! This is my first time renting a storage unit and he made my experience very seamless.
Staff is friendly and helpful. Place is always clean and very accessible.
First and foremost I like to recognize Samina for her excellent customer service and professionalism. After reviewing the property near my house it was not up to my requirement. I wanted a building storage unit. I was about to go to the competitor Cube Smart on Frederick Ave. Samina directed me to the right location South Frederick Ave. I met Mike who also help me through this process. I was super impress with how clean and well
maintain this property. I sign up the same day. I am so happy with the property. Both Samina and Mike are exceptional employees. I will refer to my family and friends.
At Fredrick Ave. Gaithersburg, MD location excellent customer from Michael highly recommended!!!
Micheal was amazing!!! He was very informative, nice and helpful!!!
Great service immaculate storage area you can leave your valuables here with no worries
It’s really a beautiful storage, temperature controlled, neat safe, user friendly and the staff are courteous and very supportive. I highly recommend.
Efficient customer service. Samina was very helpful truthful.
much needed service when i needed it most! great place, safe, convenient.
Probably one of the cleanest storage units I have ever had. Very impressive. Lots of carts to move your stuff and big elevators.
One star knocked off for location. It's pretty tight. Hard to open a unit when your vehicle has a trailer connected because you won't fit in their parking lot so you have to block the keypad entrance.
One star knocked off because they don't refund you for time you don't use the unit. I had to pay full month for January despite closing it out 3 days into the month. So make sure you close your unit out at the end of a month, even though this might be very inconvenient for you. Good way for them to make money I guess.
Very friendly, kind and helpful staff.
Very clean, sanitized and excellent location. Michael is very professional, kind and helpful person
The layout is amazing! Easy in, easy out!
Very clean. Staff is very professional. .
This place is clean and convenient. Mike and Luke, the managers, are very helpful..
Had all of our home goods in storage there for 2 years. Came back and everything was as I had left.
Staff was very helpfull, and the facility was.very clean and organized.
Mike and Luke give the best customer service.
Yes I want to thank Michael public storage who is very courteous and kind went through everything I needed to know he was very patient and understanding there were people waiting but he was still able to help me I'm very thankful I was able to help me I'm very thankful I was able to get storage today
Michael you're excellent. Thank you
Great service ! Awesome
Easy, fast service. Mike was great!
Very friendly, helpful and patient. Great service!
I've been a member at this location since it was still an ez storage, the staff has always been great and this year has been no exception. I don't plan on canceling my unit anytime soon.
Luke was the friendliest and most helpful storage employee I've ever had to deal with and I've used these facilities more than 3 times.
Very helpful staff, and lovely temperature controlled facility. Wish you could access it later for those that have alternative hours, but overall nothing to complain about
Lucas is very professional. Easy checkin process. The units are very clean. I would definitely recommend.
Service was great and quick and easy the manager there was so helpful.
Helpful, don't wasted my time.
The staff is friendly, polite and helpful every time I enter the premises. The facilities are always clean with carts available to move my effects.
I am very happy about their service
Very good experience! Totally recommend. Nice people and good space. Thank you!
Amazing service! Lucas was super helpful and kind! Thank you!!!
The process of getting a storage was extremely efficient and Ruize was very helpful and friendly! The facility was clean as well.
Great customer service!!!
This is my second experience with this facility and both have been excellent!!!
Superb service at this location. Luke offered great customer service. I highly recommend this storage site.
The service was awesome they are welcoming and professional.
Great help and no disappointments thank you for helping me with my move
Very professional and pleased with my experience. I would totally use this company again.
Luke is very good at his job. Excellent customer service.
Update:Charged us for an extra entire month when we moved our things out of storage, because we were over by half of one day. This should be prorated! Avoid this place!
When they noticed I was leaving, they changed the rate and charged me a lot of money. Costumer service is terrible. They can be very nice before you sign contract, and treat you terrible after signing with them. They don’t care about you or your stuff.