Public Storage Self-Storage Units at 807 South Frederick Ave, Gaithersburg, MD

Thank you Mike and case

Very good customer service 👌👌 Thank you to Michael for your patience and help…☺️☺️

I recently rented a storage unit at this location. The representative who greeted me at the counter was Rodney. He was very professional, upbeat and respectful in the manner he communicated the options, availability and services. The facility was spotless and well-maintained. Rodney helped facilitate a glitch with my on-line reservation without me even asking for assistance and I was able to complete the process on the spot. Move-in was smooth and when leaving the facility Rodney made it a point to see how everything went and to told me to feel free to contact the office if I had any questions going forward. What a customer service and experience should be…Thank you PS and Rodney.

I was very happy with Public Storage(807 S. Frederick Ave, Gaithersburg,MD) at first, until making changes to my storage unit, which I learned after my movers reviewed the old unit that it was too small and I needed a bigger unit. Michael explained that I would get a refund upon making changes for a bigger unit. However, I later got an email indicated I would not get refund my of $276 for the old unit. I reached out to the Customer Service Department and got a gentlemen who spent more time arguing with me verses trying to resolve this matter. The fact of the matter is that I was looking for a longterm storage solution, and this just isn't going to be feasible. It seems like they've got a really great scheme going on where they get you in for a lower price, and then jack up the prices by $100. BEWARE OF THIS COMPANY!!!!!!!!!!!!!!!!!!!!

Awesome facility. Super clean and climate controlled. Fast and courteous managers. Fair rental price and very convenient. Update: 4th time customer: This is THE best storage facility and I've rented at many. This place is always clean and in order. The managers are very responsive, always available, and keep an eye on EVERYTHING going on in the facility which is what I want with my possessions.

If someone jumps over the fence, can he enter the building and forced open a storage unit?

If someone jumps over the fence, can he/she enter the building and forcibly open a storage unit?

If someone jumps over the fence, can he enter the building and forced open a storage unit?

If someone jumps over the fence, can he enter the building and forced open a storage unit?

Very convenient for college micheal is great thank you

Good experience

Mike has a great customer service skill. We were very satisfied dealing with him

Michael was very nice and knowledgeable

Excellent service. Professional and polite. Thank you!

Great customer service…had tools to help us take apart items. Very helpful.

Mike was awesome and the facility is very clean.

Rent is going up every month. Small increases but consistent.

Quick, convenient and easy to get me set up

I am very happy with the safety and customer service that I’ve been receiving. It is so pleasant to be here. And I recommend it to anyone who needs storage.

Samina was above and beyond her duties, she was very patient, guided me thru the whole process and happily showed me the unit that I was looking, offered me the one that accommodates my needs, I will recommend the location and staff.

Michael P. Was great and very helpful

Very clean location. Mike is very knowledgeable and goes above and beyond helping .

The storage is wonderful. The team is courteous and knowledgeable. I'm glad to be a customer

Friendly staff, clean and secure.

Great customer service! So kind and helpful with all questions I had

Easy quick process Maia was very helpful and informative. Thank you Maia

Seminar is very helpfull. Every time i come here i see her keeping the place neat she is very helpful best customer service and very polite.

Very nice and professional staff

Excellent Customer service!

I am so happy with Mike and Luke's customer service (they are nice and helpful). Everything is very clean and secure.

I stopped by to pay my bill. And Samina behind the counter was very polite, professional, and curious. Great job keep up the good. Storage renter Devon B.

Mike is incredibly helpful and very thorough at his job. All my experience with Public Storage facilities have been great, but this one especially was top-notch. Very well-maintained with ample loading space and carts are conveniently located.

Very helpful service to look at sizes.

Place is clean and bright. Mike was easy to work with!

Samina went above and beyond the call of duty from the moment I walked into the store until I left she was super helpful and very knowledgeable about the services offered. I was beyond impressed with her professionalism and attention to detail. I would definitely recommend this location to family and friends. Thanks again for all your help Samina!!

Great location,staff are excellent especially Mike.He helped me out from the 1st day when I had a ton of questions for him,he was patient and courteous. I left my dolly on the 1 s day and he called me and made sure I got it back.Even though I was several days late to pick it up he was nice enough to call and remind me.Will definitely keep renting from this place.Thanks Mike

Honestly, one of the location managers named Mike isn’t the best when it comes to customer service or providing the correct information. I’ve had the worst experience dealing with Mike while opening a unit. And he isn’t the nicest when it came to my experience with him. He tends to give a nonchalant, arrogant attitude, and it’s very unprofessional. I would never rent from this location again!

Michael is absolutely amazing! Helped so much

Michael is great! Front the moment I got there, he opened the door for me and took care of everything. It only took him 10min to close the deal and make me get the unit. Awesome work Michael.

Michael is great! Front the moment I got there, he opened the door for me and took care of everything. It only took him 10min to close the deal and make me get the unit. Awesome work Michael.

Michael was polite, attentive and took care of all my needs! This is my first time renting a storage unit and he made my experience very seamless.

Staff is friendly and helpful. Place is always clean and very accessible.

Highly involved team that keeps the premises and units thoroughly maintained inside and out. Wonderful staff that are engaged and focused on your needs!

First and foremost I like to recognize Samina for her excellent customer service and professionalism. After reviewing the property near my house it was not up to my requirement. I wanted a building storage unit. I was about to go to the competitor Cube Smart on Frederick Ave. Samina directed me to the right location South Frederick Ave. I met Mike who also help me through this process. I was super impress with how clean and well maintain this property. I sign up the same day. I am so happy with the property. Both Samina and Mike are exceptional employees. I will refer to my family and friends.

At Fredrick Ave. Gaithersburg, MD location excellent customer from Michael highly recommended!!!

Micheal was amazing!!! He was very informative, nice and helpful!!!

Great service immaculate storage area you can leave your valuables here with no worries

It’s really a beautiful storage, temperature controlled, neat safe, user friendly and the staff are courteous and very supportive. I highly recommend.

Efficient customer service. Samina was very helpful truthful.

much needed service when i needed it most! great place, safe, convenient.

Probably one of the cleanest storage units I have ever had. Very impressive. Lots of carts to move your stuff and big elevators. One star knocked off for location. It's pretty tight. Hard to open a unit when your vehicle has a trailer connected because you won't fit in their parking lot so you have to block the keypad entrance. One star knocked off because they don't refund you for time you don't use the unit. I had to pay full month for January despite closing it out 3 days into the month. So make sure you close your unit out at the end of a month, even though this might be very inconvenient for you. Good way for them to make money I guess.

Very clean, sanitized and excellent location. Michael is very professional, kind and helpful person

Very friendly, kind and helpful staff.

The layout is amazing! Easy in, easy out!

Very clean. Staff is very professional. .

This place is clean and convenient. Mike and Luke, the managers, are very helpful..

Had all of our home goods in storage there for 2 years. Came back and everything was as I had left. Staff was very helpfull, and the facility was.very clean and organized.

Mike and Luke give the best customer service.

Yes I want to thank Michael public storage who is very courteous and kind went through everything I needed to know he was very patient and understanding there were people waiting but he was still able to help me I'm very thankful I was able to help me I'm very thankful I was able to get storage today

Super helpful staff!

Michael you're excellent. Thank you Great service ! Awesome

Easy, fast service. Mike was great!

Very friendly, helpful and patient. Great service!

I've been a member at this location since it was still an ez storage, the staff has always been great and this year has been no exception. I don't plan on canceling my unit anytime soon.

Luke was the friendliest and most helpful storage employee I've ever had to deal with and I've used these facilities more than 3 times.

Very helpful staff, and lovely temperature controlled facility. Wish you could access it later for those that have alternative hours, but overall nothing to complain about

Lucas is very professional. Easy checkin process. The units are very clean. I would definitely recommend.

Excellent service all around!!

Service was great and quick and easy the manager there was so helpful.

Helpful, don't wasted my time.

The staff is friendly, polite and helpful every time I enter the premises. The facilities are always clean with carts available to move my effects.

I am very happy about their service

Very good experience! Totally recommend. Nice people and good space. Thank you!

Amazing service! Lucas was super helpful and kind! Thank you!!!

The process of getting a storage was extremely efficient and Ruize was very helpful and friendly! The facility was clean as well.

Great customer service!!!

Great place

Quick and easy!

This is my second experience with this facility and both have been excellent!!!

Superb service at this location. Luke offered great customer service. I highly recommend this storage site.

The service was awesome they are welcoming and professional.

Very professional and pleased with my experience. I would totally use this company again.

Great help and no disappointments thank you for helping me with my move

Luke is very good at his job. Excellent customer service.

Update:Charged us for an extra entire month when we moved our things out of storage, because we were over by half of one day. This should be prorated! Avoid this place!

When they noticed I was leaving, they changed the rate and charged me a lot of money. Costumer service is terrible. They can be very nice before you sign contract, and treat you terrible after signing with them. They don’t care about you or your stuff.

The premises is very clean, and secure feeling. I made a good choice. Service was prompt and efficient.

That's a good place I like it.

Public Storage is a very nice place to store your belongings. The staff are very friendly and professional.

Excellent storage. The best in the world!

They went through a bit of difficult transition from the old owner to Public Storage, but things are getting back on track. Glad to see everything operational again. This is probably the cleanest storage space I've ever rented by far. The back-in spaces and roll doors are well positioned for easy elevator access. Each unit is alarmed, which gives me a good feeling when it comes to security.

This location is very clean! Lucas helped me get set up. He was very quick and super helpful with the many many questions I asked.

Was informed and satisfied.

They were simply awesome!! Excellent services and everything went so well. I will definitely utilize their services again!

I used this storage for two months. I shopped around before I picked this one. The cleaning and the security was great. I recommend this storage 100% to anyone.

Wilma was a big, awesome !!!

Thank you so so much for the time I had with you all at my storage and to the employees who get those five stars. Appreciate you all BIGTIME. Take care

Michael is exceptional and was informative and very patient with my question. Excellent service.

Great place! Very tidy!!!!

The service has been excellent from the beginning, that include today . Good employees makes the company shine.

Very good , clean storage facility.

Lucas was absolutely awesome!

Wilma and Lucas were a great helps in my rental.

I only has my storage for a month. In that time, both Lucas and Mike were so helpful to me and my family. It is very clean and convenient right off of 355 next to the Exxon. Both of the brothers are so kind and offer assistance.

Most convenient location!! Ultra clean property and very professional staff! Lucas and Mike are great!!

Great place, great customer service. Lucas is very professional and pleasant to work with. I wish I didn't have so much extra stuff but since I do, I'm glad I found this storage location.

Luke was great and able to answer all our questions.

Simply put, the cleanest building in Gaithersburg! Excellent customer service. Friendly, courteous, helpful.

Quick and easy sign-up

Very courteous, helpful people. Incredibly clean.

Excelente service! These guys are highly recommend. Lucas went above and beyond to make sure I had everything that I needed. Highly recommend for all your miscellaneous storage needs. The facility is clean, staffed 7 days a week & climate controlled. The location is also very convenient. Again, highly recommend!

Having been a customer since 2014–when the store was named EZ Storage—I have been and continue to be impressed with the consistently high quality of service I received from the employees at this storage location and the well clean temperate storage facility. Kudos and many, many thanks to Lucas whose professionalism and excellent customer service always made doing business here a pleasure. Yovonne T

Always clean, always smells good, personnel always helpful and pleasant!

This storage location is by far the cleanest and well maintained one I’ve used in my years, staff is really friendly and helpful.

Mike. Best experience. Easy. Quick. I didn’t read fine print on specials but my bad. I’m vaccinated and forgot a mask and he provided one. Just FYI xcelleny.

Great facility! Super convenient, easy to access, incredibly clean, and management is very friendly and helpful.

Lucas was great. Very helpful and friendly.

Prices are 7% higher than everyone else's.

Very clean. No dust, no moisture problems. Staff very helpful

The customer service is great

Very clean facilities and very helpful staff, Mike and Luke.

Great and attentive service

went to EZ Storage, my truck came through the gate with all of my stuff, I sat in the car on the other side of the gate. my movers needed my guidance the gate was closed already so I went through the front door. The cashier said to me the next time, I could not come through the door I need to walk through the gate. I felt, he was nasty, I said excuse me, he then said , I'm just telling you. I walk away..

This location has the appeal of an upscale self storage facility. It is clean, well maintained, and easy to navigate. The management staff is friendly and accommodating. You will be pleased.

Very clean, very safe. Friendly staff! Straightforward pricing and they gave a good amount of notice before raising the price, which they did once in the 2 years I used the space.

Do you have discounts for military? I noticed 10 × 10 is $135.00...since we are a Veteran, is there a discount on the $135? Thank you!

Do you have drive-up loading and unloading?

Do you sell self-storage and moving supplies?

What do I need to bring with me to rent a self-storage unit?

What size self-storage unit do I need?

Do you have self-storage Move-In Specials?

Are your self-storage units easily accessible?

What items need to be stored in your climate-controlled self-storage units?

Are your self-storage units secure?

Do you offer car, boat, motorcycle, ATV and RV storage?

What hours can I access my self-storage unit?

Do you offer Contactless Renting?

Very clean

TERRIBLE! They will raise the rent by 20% without notification!

(1st review) September 2019 Toni was great! Wonderful customer service and very clean facility. Would definitely recommend this place to friends and family! 😊 (2nd review) April 2020 I had an increase in my bill, and I never got the notification, and I did not like the resolution I received from the manager at this location. The owner called me and adjusted my bill for the next 6 months. They are willing to work with their customer during this pandemic.. definitely the best storage company I’ve ever used. 👌🏽

I have rented multiple units over many years. It’s very clean and the staff has always been great.

Service was excellent! Highly recommend!

The best

Very quick process. Storage place looks very clean!

I had good informative experience, excellent customer service showed me what I needed and wanted, very friendly, helped til I was done with everything. Thank you, Luke.

Customer service was superb and i loved it.

Service was awesome

Wowzers! This place is great. Customer service is on point and the unit was exactly what I expected. Clean, perfect climate- meets all my needs!!!

Very nice facility, cleaned and maintained properly. Climate controlled, great hours for access and friendly staff. Will definitely return if we need storage again. Also location is next to gas station which is perfect if refueling uhaul.

The staff was very polite and the storage area is very clean.

Mike was very thorough and helpful. Made the entire process very easy!!

Mike and Luke made the checkin process effortless.

Great facility and very friendly owners. Had my stuff in this location for 7 years. Thanks EZstorage Gaithersburg!

Great service and excellent staff

Great facility

Michele was a delight from showing us the unit to taking us through the process and paperwork. She made a really tough day go a little smoother

I called ahead of time and spoke with the calling center to see if space was available after checking 2 other facilities. Lucky me, they had plenty of space. Upon arrival Michele was there at the front desk and was so helpful in helping us find the size we needed to store our belongings. Great facility, secured and safe. Plus they are climate controlled so it feels nice inside always. Thank you EZ storage, and thank you Michele!!!

This storage facility and the staff are wonderful.

Had a good experience with this location. Its clean and well maintained. Staff here are very friendly and always there to help. Will recommend this location.

Good service! In/out in 15 min

Very quick and easy to reserve. Toni was kind to me and my daughters and explained the lease very well. Was very pleased.

Super storage space. Convenient, clean and always accessible. Friendly staff🤗🤗🤗

Great service

Excellent and efficient service. Affordable, convenient with courteous and professional staff!!

Rental process was quick and easy. Everything was properly explained. Thank you.

Mike was very helpful and got me set up in no time at all. Great quality unit and I would recommend to anyone.

Outstanding service from Toni

Friendly and helpful

Very friendly staff, I loved them. Mike is the best !!!

The place is really clean and comfortable. Security. I like

Very helpful & friendly staff - excellent clean facility- would recommend if you are looking for a local storage facility.

Great service and very professional

Toni was great. Fabulous customer service.

Toni was so nice, i had the best customer service out of all ez storages

Facility is very clean. Toni was great both when I rented and returned my unit.

Very nice and professional men. Very helpful. Nice and clean.

It's a nice space with Toni working the office and each unit has its own alarm. I looked at cube something it did not have a safely fenced off unloading zone like EZ storage

Was a great location for my stuff. Storage very well temperature controlled. Will choose then again

Central location. Clean facility. Secure.

Wonderful storage facility- always clean and easy to access while still feeling secure. Highly recommend!

Excellent service! Staff very friendly and professional. Fast check in and very neat environment

Service was great. Space is very clean and Toni was especially helpful.

Great Customer Service!

Great service!

Great prices and service. Very clean and safe.

Toni was very helpful. She was very nice and made sure I understood everything at ez storage. Thanks Toni!😊

Great customer service, friendly safe, they showed you what you need and making the process easy. Will definitely continue renting

Horrible experience with this company and its employees. They don’t care about the customer. I’ve used other storage companies and never have been treated so badly.

Luke was extremely friendly and the process quick and easy. Very helpful and kind. Facilities are clean and safe.

They are great, Luke was fantastic. He answered all questions and was very accommodating.

Great service. The process was fast and professional.

Toni had great customer service, she was friendly and very helpful. The facility is clean and in excellent condition.

Toni is amazing...the place is super clean...great prices...if you need storage, come here!!!

Luke was awesome, clear and so helpful.

Very precessional Tony was amazing

Tony was helpful and fast service.

Great place, it was always clean. All people that work there are very kind

Great service by Tony

My experience with EZ storage has been very positive. I enjoy the convenience and security!

Wonderful facility! Clean and very organized. Toni was extremely helpful and sweet

Toni was very professional and greeted me kindly. The facility is very neat and tidy. I am proud to be a patron of this establishment. Dr. Arla J. Bentley Alpha Kappa Alpha Sorority, Incorporated Xi Sigma Omega Chapter

Awesome service! Phenomenal attention to detail!

Muy buen servicio y amabilidad

Easy to work with and very clean and professional site. Great people and easy in/out.

Very friendly staff and clean facility.

Very clean!!!

We needed a storage place real quick and EZ Storage was the perfect choice! Air conditioned, very clean, very helpful staff! Fantastic service! So many other storage places are not even close to being as good as EZ Storage! If I had to choose a storage facility all over again, I’d choose EZ Storage!!!

Easy and smooth rental transaction. Tony was awesome .

Always pleasant when I come in. Thank you. Place is nice and clean, I'm happy

Very nice,clean facility with nice staff.

I like the service here!! Thanks

good

It was a clean and organized place. Recommend!

Very good service! Toni is the best manager!

We’ve been renting from ezStorage Gaithersburg for over 10 years. Today, Toni helped us upgrade to a larger unit since we have more stuff to store. She was extremely helpful, showed us the new unit, laid out all the policies and details of transitioning from one unit to another, and walked us through the new lease. It was even towards the end of the day (almost time for the office to close) and she still took the time to make sure we understood everything. She was extremely helpful and pleasant to work with, we really appreciated her friendly service! Thank you Toni!

Very clean and professional. Well kept. Great staff!

I’m very proud to have space here!! I love it.......peace of mind for my stuff. And, I have always wanted Palladian windows.

I was highly impressed with the general appearance of this storage facility, every hallway was clean and ample carts were available. Ms. Toni helped us thoroughly and professionally. I will highly recommend this Storage Facility to my friends. Thank you, John

Me gusto mucho su trabajo gracias por su excelente trabajo Gracias Miguel for you help

Everything has been fine.

Mike and look are friendly and happy to help with anything you need.Well maintained,clean facility!

Very nice, clean facility. Staff is helpful and friendly Would recommend

Toni was great, friendly personable and very efficient

Very clean storage and great customer service. Luke was very helpful in giving me a tour to safe lock system... Thanks,

Efficient and polite

Excellent service

Great facility

Superb check in process. Extremely helpful, friendly assistance by manager. Amazingly clean storage units. Very very well-kept property. High security is very comforting. The location is incredibly convenient. Highly recommend this great storage facility.

Very nice place! great customer service, very thorough, place is clean and conveniently located off rt 355 .

Highly recommend this place. The floors are spotless and the air conditioning is superb. (This really helps when moving a lot of stuff.) The carts roll very smoothly so it was easy to move things to my storage unit. Staff is friendly and helpful. Thanks.

Very professional. An efficient, knowledgable staff. Makes a great customer service experience.

Fantastic and clean facility!! Truly a gem in Gaithersburg.. staff is great and take good care of you

Clean and well maintained. Pleasant managers on-site.

Patti was so wonderful. She helped me get my storage unit all set up. She’s fairly new, but did such a good job. She was kind + had confidence and answered all the questions I had. The place is clean and well kept. Thanks EZ Storage Gaithersburg!

The staff was friendly, helpful and knowledgeable. The units themself are clean and well maintained.

Great service

Professional and courteous

Very friendly staff, very clean facility. Feels safe for woman to come alone after hours. Loved Toni at reception, very knowledgeable and cheerful.

Great service! Toni was so friendly and professional. She answered all of my questions and was super helpful!

Great fast experience , clean and sufficient !!!

Customer service was great!!

Great service.

Great service

This storage facility is the best! So clean and the staff is super helpful.

This is a very clean and secure facility! They have plenty of carts for use which made our trips back and forth to the truck easier. Really appreciate the tour that was given upon arrival, gave us peace of mind that our belongings would be safe and secure. Michelle was great and answered all of our questions. She took the time to help us make sure we got the best deal on pricing!

Very thorough, extremely clean, easy process.

Very clean and friendly staff!

Excellent customer service! Very clean! Great value!

Mike was efficient and very friendly! Great process!

Great service . Tony at the front was very helpful and nice.

The staff was friendly and helpful for my storage rental.

Good clean and courteous staff!

I very please with this storage very clean place very professional personal thank you

I had multiple questions and Luke and Mike were very helpful answering them.

Very easy to rent and clean!

Was everybody else bribed with a gift card to write a good review as well? While the facility and its workers are nice, the company on the other hand is a totally different story. Their lack of customer service is really disappointing. But I guess that is why they are giving away gift cards if we write a positive review on here.