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Public Storage Self-Storage Units at 4301 Rhode Island Ave, Brentwood, MD
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 35/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 35 /mo $ 35Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 73/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 73 /mo $ 73Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 98/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 98 /mo $ 98Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 101/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 101 /mo $ 101Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 105/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 105 /mo $ 105Best Price Label+ one-time $29 admin feeHurry! -
10'x12.5'Online only price$ 128/moMedium 10'x12.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 128 /mo $ 128Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 251/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 251 /mo $ 251Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 370/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 370 /mo $ 370Best Price Label+ one-time $29 admin feeHurry!
Nearby Self-Storage Locations
Self-Storage Near Brentwood
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At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 533)
What a great deal and Melissa is great!!
Keena has a 5 star customer service, very much helpful. He is very nice and content. Loved my experience and thank you so much for all you do 🫶🏽
SCAM! Has a serious mice problem. Mice poop all in my storage unit. All of my things have been ruined. The insurance is another scam. It doesn’t cover anything. They don't give you notice that there is a mice problem. And then management was unhelpful and unapologetic about my things being ruined. They then offered me a free month and did not follow through on it. A clear bait and switch to try to get me to stay. Save your money and store your things elsewhere. Zero stars for management and zero stars for this buisness.
I had an outstanding experience at Public Storage in Brentwood, Maryland, thanks to Melissa! She was incredibly helpful, friendly, and professional, making the entire process smooth and stress-free. Highly recommend their services!
Melissa was an excellent help in searching for a unit. I was so very satisfied with her customer service skills - her knowledge & personality. I left with a very positive outlook about the Public Storage Company. Thanks Melissa⭐️. You made my search so easy.
Have had storage units here for years. Staff is responsive and facility is kept clean.
Melissa is perfect! Thank you for seamless customer service!
I am truly grateful for all the assistance provided by Melissa. Very informative and VERY patient!! Always pleasant.
Absolutely great service!! Melissa was extremely helpful! 10/10
Clean. Secure. Easy to access
Got a storage from Melissa today and she was wonderful and very informative. I had no issues!
It is my first time using Public Storage and I am so impressed! Keena deserves a raise!! He answered all of my questions, helped me secure the proper size for my belongings, helped me get the best rate for the unit, and went as far as to show me my unit and make sure I knew how to access the unit properly. The care and attention to detail his customer service is superb and goes above and beyond what I would expect. He’s friendly, kind, honest, listens, and makes sure he understands what you are saying. I am blown away by the care! Thank you Public Storage!
Good location and security. I moved out because of the increasing price and I had the lower shorter units and was able to get a better price elsewhere for a taller unit.
Terrible Experience – Avoid at All Costs
This place has a massive mice and rat problem that they’re fully aware of but fail to solve or even warn you about. My belongings were ruined, with feces covering everything, including the floors. The infestation is visible everywhere you walk.
When you bring it up, they just tell you to file a claim, but you’ll barely get reimbursed for your losses. On top of that, the staff is unapologetic and even laughed at my frustration. Save yourself the stress and go somewhere else.
Huge mice & rat problem. They know about it and don’t warn you or solve the problem. It ruined all my stuff. There was poop all over everything and the floor. You can walk around and see feces everywhere. They tell you to file a claim but you end up getting close to nothing you lost. Also, the people there are unapologetic and literally laugh at your frustration. It’s wild. Go elsewhere and save yourself the hassle.
Melissa was a great help, very patient and informative. Facilities are clean and easy to work with.
The amount of space is great. The app is also cool for accessing the door and gate. Definitely secure.
At a most recent visit to switch to a different unit, I had the pleasure of working with Ms. Melissa who made the process a smooth and positive experience. This is not my first time at this location, or encountering Ms. Melissa who always has a pleasant and friendly demeanor. Just being this approachable, in the way she deals with current or perspective clients, was the beginning of what I would describe as a smooth and seamless move in process. I can't thank Ms. Melissa enough for exemplifying what it means to go the distance to ensure a possitive experience for the customer. Thank you again, for making the process smooth, simple and seamless.
I would like to say that I received the best care possible. Ms. Melissa one of the site attendants .represented TOP NOTCH service with assisting me with my hardship, my car failed and in order to get to work I had to fix it which turned out to be WAY more expensive than expected and I had gotten far behind in my payment to public storage. GOD graced us with a compassionate representative who jumped to action on my behalf and saved my storage from Auction. I am very old and it would be difficult to replace the things I have. If I am allowed to say I would definitely recommend Public Storage to anyone who asks as long as they continue to employ people like Ms. Melissa 💯💯👍👍
Great property and great management! Highly recommend!!
This is my second acknowledgement of year over year professional customer service I've received from Melissa. She makes the difference with a smile not to mention courteous, patient, and prompt service. I've worked in hiring capacities for decades and no the value of an exceptional employee.
Thanks to Melissa for helping me solve an issue with my storage unit!
Best for short-term storage. After 6 months they jack up the rent by 40%. Still, good location, close to DC in Brentwood, MD. Melissa provides top-notch customer service, and the units are clean, dry, and well secured. The online system makes it easy to reserve a space and the app allows for seamless entry and exit.
MELISSA was amazing in helping me resolve my issue. Thank you Melissa! I have enjoyed using this facility!
I'm a huge fan of thus Storage location. Very caring and compassionate. Very clean location. And spot on with communication about your unit. I highly recommend Storage at this location. I'm a fan
Our situation was odd in that one of the housemembers had to enter a nursing home for an undetermined period of time in his later life. The future was unclear and so we decided to put his belongings for the time being into a storage facility. We rented it but never used it as finances were an issue to pay for the nursing home. So we cancelled a month later. The facility was very accommodating, handling the issue over the phone, making it simple for us and if we needed to go somewhere in the future we would go back there. The staff was delightful, answered every question we had without confusion, drama or an attitude and we were really greatful.
Thank you Melissa for your excellent customer service. We appreciate all that you’ve done for us.
Very clean, and organized space. And Melissa was an absolute delight! Incredibly helpful, efficient, kind and knowledgeable!
Mice poop all over my stuff
I did not read the reviews before renting and regret it. I was there for only one month and there is a major mice problem which i now realize others reviewed the same. poop all over my stuff and they chewed holes in some of my stuff. they made a major mess. when i rented the unit i thought it would be a great place to keep my stuff but i definitely should’ve went somewhere else who takes better care of their renters. when i notified them, they just told me to submit an insurance claim. if i had to choose, i would never choose to come back to this location.
Siempre e comprado store en subasta pero la persona que me atendió fue muy grosera y el mismo día que la compre no me dejo sacar nada es una lástima que personas cómo ella la tengan atendiendo un buen lugar como public store
Excellent customer service ! Melissa was so sweet .
Great place clean environment and amazing staff!
Just closed out my unit been here for a little over a year the property was clean and the staff was excellent.
I wish this was where my storage unit was located. Melissa was extremely helpful and understanding of my situation. My unit is another state and I'm going to eventually move the items out of it but in the meantime I needed to make a payment in person and the other site didn't call me back on how to pay. My mom passed away in March so I was trying to hold on to the unit until I was able to go through all of her items in the unit so this situation was already stressful enough because I had lost my job and had just started back working. I wish more people were as warm, kind, empathetic, and compassionate as Melissa is. I want her employer to know that they truly have a rare gem working for them; to treat her kindly and give her all of the promotions because she is so deserving. We found out per the notes on my account that I could not pay with credit card or debit only money order and cashier’s check. Melissa was able to direct me to the nearest post office to obtain the money orders needed to pay my balance. She went the extra mile and that's rare nowadays that someone does that for a customer without being prompted to do so. Make sure you all cherish and treat Melissa well because she is rare and needs to gets all of the accolades that come her way! Bravo Melissa!
Excellent customer services always!!!
Melissa was very friendly and helpful with assisting me with my move into my storage unit.
Great service the employees were very helpful!
The management is the best
DON’T! It’s a shell game - I started at $148 and within a year after their “market price adjustments” it was nearly $300! Really deceptive.
Melissa is great and very helpful!
Melissa is a wonderful representation of Public Storage. Her kindness and warmth made all the difference in my day and experience. I look forward to learning that Melissa has opened her own string of Public Storage locations. 😉
I like the building and the personal.
Great property very clean. Melissa is so professional, friendly, and helpful. She made this part of our move less stressful
Well they have a bunch a mice/rats. Just know that mice will be in your unit. You can smell them on certain floors. A gaggle of them seemed to chew thru a brand new chair (see below). It’s unfortunate because I think I was storing there for about three years - started off with rent at around $120 and about time that I closed out the unit it was pretty much $300 a month. They could have at least subsidized my unit since they little friends was living in there. There was also rat poop - EVERYWHERE!
This place is terrible the public storage in beltsville is way better
Clean, reasonable and great value
Very great service Melissa was wonderful
Melissa did a great job on my move in process. Thank you so so much.🙏🥰
Melissa, the/a manager at the Brentwood, MD location deserves a raise. Not only is she personable and polite, but knowing my unit needs, she was proactive in helping me find a unit that fit my needs. Thank you Melissa.
I pay $1000 per month for two storage lockers. When I have a question, I expect someone to answer the phone. It's disgraceful and down right unethical for you all to not offer any discounts for senior citizens. I'm sure seniors comprise a recognizable percentage of your business. What happened to corporate citizenry? Most of us are on a fixed income.
Melissa was the best!!! Thank you for explaining my options and going the extra mile!!
I have used this facility for many years, starting when it first opened as EZ Storage. The service was great. Since Public Storage took over, Malissa, who still works there is the greatest. I have never had negative experiences there.
Great job Melissa! I will recommend you to others.
Excellent customer service from Melissa great personality and very helpful
My experience with Public Storage was GREAT!!! I have 2 units and my first interaction was seamless with the app and my second experience was with Melissa! She was extremely helpful with my second unit and made my move so much smoother.
Mice poop everywhere in my storage room. I do not recommend their place. SMH it’s clearly rodent infested. I don’t even have any food in my storage room so I hate the fact that they are all on my stuff pooping on everything smh
Attendant was very rude! Sat Aug 19..parents trying to pack students up for school coming from out of town and this young complaining about every and anything..
But other staff was always polite
My five star rating is for Malissa who great with customer service !!!
Best experience I've had at a public storage facility. Ms. Melissa made my move in process was very quick and easy.
Great service. No complaints over the several years of service.
Excellent customer service provided by Melissa! 😁👍🏽
No problem here whatsoever!! Perfect in every way
I came into the Brentwood location and Melissa was knowledgeable and professional she helped me with paying my bill
Clean facility & staff was friendly & helpful. Melissa helped me out with changing to a larger unit & answered all my questions.
I made a reservation online for a 5x10 storage unit. This property called to confirm my reservation TWICE and I did answer to confirm my reservation. I tried to complete payment online prior to my arrival only to be told that the unit has been taken by someone else. What is the point of making a reservation then? This goes against the very definition of a reservation. It shouldn’t be called a reservation if someone can take the unit I RESERVED anyways. It should be called a raffle instead. I am moving from nyc and imagine if I didn’t check my reservation for the THIRD time before move in day? The only solution from customer service was to make another reservation, and I wouldn’t be able to keep the same rate I locked in for my original reservation. This was a big waste of my time. Please don’t waste yours as well. I will be looking for a storage unit with another, more competent company.
Im so thankful for the service provided by Archelle and Pari today. Was so helpful for me.
Thank you both.
The office is very clean and the staff is well informed. Thank you for your help Chelle she answered all of my questions and she was very friendly. Made my day much easier
Pari was great person went out of her way to help she did a great job
I came in to get information about renting a 5x5. Pari was very friendly and knowledgeable. She showed me 2 different units on different floors, and explained the lease in detail so there wouldn’t be any gray areas. Wish this location was closer to my home because it is clean. And management is very professional. I decided to go with a location closer to my house though. Thank you again Pari
Horrible customer service,Very unprofessional staff members and the manager is no better, They entice you with free things such as locks etc., or cheaper storage rates if you write a Review! Which there are pretty much asking you to lie for ratings. They need training on customer service Immediately!.
Very unprofessional!
Pari helped us set up our storage locker and helped us get set up with our storage and payment
Pari is great. Very helpful!
Pari is an amazing. Great customer service.
I've got a grudge with this place. First, I had to argue to refund a new lock since my move in date was delayed by their elevators being out of service. They don't have stairs. So I had to get someone on the phone to authorize it. Second, I had moved into a different unit to save money. The first month of the new year, my rent becomes WAY more than it used to be in my old unit. Finally, I vacated on the last day of the month, set my move out date and everything, and I'm still being charged a balance of a new month. AND ANOTHER THING, they have three hand carts for the whole building. So you better be ready to wait for one forever.
Pari was amazing she was helpful, nice and informative. Looking forward to storing here
This is my first time renting a storage unit and I love it so far. The office folks are very welcoming and helpful. The facility itself is attractive, well maintained and a pleasure to use.
The two managers at this location was very helpful when it came to me and my wife renting a unit.
The young lady at the front was beyond nice to us. My grandma Green has rented a space here for almost 20 years. Smh
Very detailed customer service and smooth move into the unit!!!!
Archelle was great! She was very knowledgeable about the units and I plan on coming back
Nice clean location with courteous and knowledgeable staff.I WOULD HIGHLY RECOMMEND THIS USING THIS LOCATION FOR STORAGE!!!
Great experience and great customer service, whole staff was friendly.
Very friendly staff helpful, and have good storage rates , also its climate controlled wich is good for me
I rented here recently, was recommended this place by a friend of mine. I must say I have no complaints so far. The manager took good care of the place. The place seems new which is very good its very clean and I was lucky to get a spot on the 1st floor. Im happy with my experience so far.
Excelente service and very good customer service, thanks
today I called in about possibly getting a unit to store my belongings. Archelle definitely helped me out given me information finding the perfect unit for me definitely great customer service awesome communication.
Tiara is perfect for this job. Her customer service was excellent. She helped me save on a unit which is a bonus for customers.
They helped me out and were very clear really good communication
Terrible location… terrible staff. Bed bugs and roaches
I am homeless and use this place to store some stuff and because I am 10 days late they stopped letting me
Use my code to access and I cant even get my coat out until next Friday and they are charging so many fees for being late and ai was saving up to get a winter comforter. Cruel people times are hard
Great ! Keep your goods nice cold and dry 🙂 The service is great 👍
This place has gone downhill since Public Storage took over last year. Since that time I've had persistent rodent problems in my unit (I've caught 6-8 mice in as many months), and there is always a shortage of carts. As of today, they only have two, and both were in use when I showed up. This is not the first time.
The staff on-site are as helpful as they can be, but there's only so much they can do when the problems go higher. Under the previous ownership, there were always 4-6 hand carts not in use, regardless of when I was there. Having no carts available makes this storage place virtually useless.
Hice customer servicié .
Good service clean property.
Archelle and Melissa are both very kind and helpful!
Thank you Public Storage for providing a great and wonderful property to store. My husband and I went to look at 2 units to see which one will be the best one and we were given the most wonderful tour and made to feel like we were already storing there! We WILL be returning!
I gave this review five stars simply because it’s deserved. I helped my sister move into the unit she rented today and Archelle was there to help us get settled into how to get around the property which was very clean and spacious! Thank you Archelle and Public Storage for a great experience!
This location is definitely top notch . The manager Archelle is always sweet , very customer friendly and well knowledgeable when comes to answering questions I may have had . Thank you Brentwood Public Storage you're the best .
Staff was very friendly and accommodating!
Worst place ever . They have rude management.
Nice property good people.
Clean and secure property good customer service.
This is a good location clean and secure
I stopped by earlier today to check out a unit since I’m going to need one soon and the customer service I received was exceptional! The manager on duty went above and beyond to make sure I understood the storage experience. I will definitely be renting at this location!!
Buen servicio amable y de mucha ayuda .
Very nice customer service clean and secure.
I love the outstanding customer service from the staff they give very reliable information!!!
ETERNAL
@TEIONTA
JOHNSON
Excellent customer service, and very clean location.
Public Storage is one of the worst experiences I ever had and as soon as I can find an outlet to replace them I intend to cancel my affiliation with them
Had my bags in this storage for two and a half weeks ! Then I finally moved into my new home and discovered five new born mice In one of my bags ! Got rid of them then moved some bags out of my closet !!! And the mother of the mice comes running out !!!!!!!!!!!!!!!!!!!! Unbelievable! Now I have to find a way to get rid of it. My whole moving in experience is now ruined !!!!
I thank y’all for great service !!!
Great customer service.The lady at the desk was friendly and very helpful.
Great customer service.
Great customer service
Great customer service, very helpful
Melissa and the team have been so pleasant and helpful for the three years I’ve been renting, overall a great experience!
UPDATE - my work has required me renting again, and Melissa again has been absolutely wonderful to work with! A super easy move-in, highly recommend this location!
These guys only signs you to month to month contracts and CONSTANTLY raising the prices! My rental 10X10 has gone from $169 to $249 in 12 months! FIND A BETTER OPTION!
Frances was an excellent team member walked me through the whole process with ease and it was quick
The lady Melissa at the front desk was so helpful and so pleasant. She needs to train other sites. Melissa I give you 5.5 stars.
Great customer service, very helpful, very kind.
Great experience
Very good
the lady at the front desk is always very pleasant and helpful. Ive been a customer since it was an ez storage and have noticed that it has become much more efficient since they switch to being public storage. Keep it up
Front desk has polite and attentive customer service. Storage facility is exactly what I need.
Facility and the customer service was excellent. Melissa gave the best service and explained everything in detail. Thanks for all the help.
A year later and this woman Melissa and the facility still looks great Melissa’s customer service is consistent and absolutely the best. Thank you
Great rates and easy access
Mrs Archelle was real respectful and kind and the place was clean I will do business here in the near future
The staff was great and the building is nice
Archelle went above and beyond to assist us. She displayed exemplary customer service. We appreciate dedicated workers such as her who welcomed our questions and did her best to provide answers. Thank you Archelle.
Melissa is the best so helpful and professional!
The store has very great customer service, James was very pleasant and very helpful. He told me about the prices and was able to help get the process done smoothly and very quick.
I used this facility to help a friend move and they made it go smooth really appreciate the costmer service from Melissa i will be using them again. Once again I used this facility to move myself and just like before everything went so smooth and also great customer support from Melissa she is definitely an asset thanks 100 anytime I have or one of my friends needs to move or just needs storage I will recommend this place.
Exceptional people who work at this location ,I would recommend this place .
Very Clean and friendly
This place is clean. The girl there is always nice, friendly and helpful.
Melissa’s customer service was outstanding.
Excellent Customer Service!!!!!
Great customer service from Melissa and a very clean property.