Public Storage Self-Storage Units at 4301 Rhode Island Ave, Brentwood, MD

I have used this facility for many years, starting when it first opened as EZ Storage. The service was great. Since Public Storage took over, Malissa, who still works there is the greatest. I have never had negative experiences there.

Melissa was the best!!! Thank you for explaining my options and going the extra mile!!

Great job Melissa! I will recommend you to others.

Melissa was great. She very helpful and answered all our questions. The storage facility was clean and bright. Thank you so much.”

Melissa was very professional. She was patient and showed us a few units until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for.”

Excellent customer service from Melissa great personality and very helpful

My experience with Public Storage was GREAT!!! I have 2 units and my first interaction was seamless with the app and my second experience was with Melissa! She was extremely helpful with my second unit and made my move so much smoother.

Mice poop everywhere in my storage room. I do not recommend their place. SMH it’s clearly rodent infested. I don’t even have any food in my storage room so I hate the fact that they are all on my stuff pooping on everything smh

Attendant was very rude! Sat Aug 19..parents trying to pack students up for school coming from out of town and this young complaining about every and anything.. But other staff was always polite

Excellent customer service provided by Melissa! 😁👍🏽

Great service. No complaints over the several years of service.

Best experience I've had at a public storage facility. Ms. Melissa made my move in process was very quick and easy.

My five star rating is for Malissa who great with customer service !!!

No problem here whatsoever!! Perfect in every way

Clean facility & staff was friendly & helpful. Melissa helped me out with changing to a larger unit & answered all my questions.

I came into the Brentwood location and Melissa was knowledgeable and professional she helped me with paying my bill

I made a reservation online for a 5x10 storage unit. This property called to confirm my reservation TWICE and I did answer to confirm my reservation. I tried to complete payment online prior to my arrival only to be told that the unit has been taken by someone else. What is the point of making a reservation then? This goes against the very definition of a reservation. It shouldn’t be called a reservation if someone can take the unit I RESERVED anyways. It should be called a raffle instead. I am moving from nyc and imagine if I didn’t check my reservation for the THIRD time before move in day? The only solution from customer service was to make another reservation, and I wouldn’t be able to keep the same rate I locked in for my original reservation. This was a big waste of my time. Please don’t waste yours as well. I will be looking for a storage unit with another, more competent company.

Im so thankful for the service provided by Archelle and Pari today. Was so helpful for me. Thank you both.

The office is very clean and the staff is well informed. Thank you for your help Chelle she answered all of my questions and she was very friendly. Made my day much easier

I came in to get information about renting a 5x5. Pari was very friendly and knowledgeable. She showed me 2 different units on different floors, and explained the lease in detail so there wouldn’t be any gray areas. Wish this location was closer to my home because it is clean. And management is very professional. I decided to go with a location closer to my house though. Thank you again Pari

Pari was great person went out of her way to help she did a great job

Horrible customer service,Very unprofessional staff members and the manager is no better, They entice you with free things such as locks etc., or cheaper storage rates if you write a Review! Which there are pretty much asking you to lie for ratings. They need training on customer service Immediately!. Very unprofessional!

Pari is great. Very helpful!

Pari helped us set up our storage locker and helped us get set up with our storage and payment

I've got a grudge with this place. First, I had to argue to refund a new lock since my move in date was delayed by their elevators being out of service. They don't have stairs. So I had to get someone on the phone to authorize it. Second, I had moved into a different unit to save money. The first month of the new year, my rent becomes WAY more than it used to be in my old unit. Finally, I vacated on the last day of the month, set my move out date and everything, and I'm still being charged a balance of a new month. AND ANOTHER THING, they have three hand carts for the whole building. So you better be ready to wait for one forever.

Pari is an amazing. Great customer service.

Pari was amazing she was helpful, nice and informative. Looking forward to storing here

This is my first time renting a storage unit and I love it so far. The office folks are very welcoming and helpful. The facility itself is attractive, well maintained and a pleasure to use.

The two managers at this location was very helpful when it came to me and my wife renting a unit.

The young lady at the front was beyond nice to us. My grandma Green has rented a space here for almost 20 years. Smh

Very detailed customer service and smooth move into the unit!!!!

Nice clean location with courteous and knowledgeable staff.I WOULD HIGHLY RECOMMEND THIS USING THIS LOCATION FOR STORAGE!!!

Archelle was great! She was very knowledgeable about the units and I plan on coming back

Great experience and great customer service, whole staff was friendly.

Very friendly staff helpful, and have good storage rates , also its climate controlled wich is good for me

I rented here recently, was recommended this place by a friend of mine. I must say I have no complaints so far. The manager took good care of the place. The place seems new which is very good its very clean and I was lucky to get a spot on the 1st floor. Im happy with my experience so far.

today I called in about possibly getting a unit to store my belongings. Archelle definitely helped me out given me information finding the perfect unit for me definitely great customer service awesome communication.

Excelente service and very good customer service, thanks

Tiara is perfect for this job. Her customer service was excellent. She helped me save on a unit which is a bonus for customers.

They helped me out and were very clear really good communication

Terrible location… terrible staff. Bed bugs and roaches

I am homeless and use this place to store some stuff and because I am 10 days late they stopped letting me Use my code to access and I cant even get my coat out until next Friday and they are charging so many fees for being late and ai was saving up to get a winter comforter. Cruel people times are hard

Great ! Keep your goods nice cold and dry 🙂 The service is great 👍

This place has gone downhill since Public Storage took over last year. Since that time I've had persistent rodent problems in my unit (I've caught 6-8 mice in as many months), and there is always a shortage of carts. As of today, they only have two, and both were in use when I showed up. This is not the first time. The staff on-site are as helpful as they can be, but there's only so much they can do when the problems go higher. Under the previous ownership, there were always 4-6 hand carts not in use, regardless of when I was there. Having no carts available makes this storage place virtually useless.

Good service clean property.

Hice customer servicié .

Archelle and Melissa are both very kind and helpful!

This location is definitely top notch . The manager Archelle is always sweet , very customer friendly and well knowledgeable when comes to answering questions I may have had . Thank you Brentwood Public Storage you're the best .

I gave this review five stars simply because it’s deserved. I helped my sister move into the unit she rented today and Archelle was there to help us get settled into how to get around the property which was very clean and spacious! Thank you Archelle and Public Storage for a great experience!

Thank you Public Storage for providing a great and wonderful property to store. My husband and I went to look at 2 units to see which one will be the best one and we were given the most wonderful tour and made to feel like we were already storing there! We WILL be returning!

Staff was very friendly and accommodating!

Worst place ever . They have rude management.

This is a good location clean and secure

Clean and secure property good customer service.

Nice property good people.

I stopped by earlier today to check out a unit since I’m going to need one soon and the customer service I received was exceptional! The manager on duty went above and beyond to make sure I understood the storage experience. I will definitely be renting at this location!!

Buen servicio amable y de mucha ayuda .

Very nice customer service clean and secure.

I want to say James did a grate job because I had got my key stock and he came out and help me..

I love the outstanding customer service from the staff they give very reliable information!!!

ETERNAL @TEIONTA JOHNSON

Public Storage is one of the worst experiences I ever had and as soon as I can find an outlet to replace them I intend to cancel my affiliation with them

Excellent customer service, and very clean location.

Had my bags in this storage for two and a half weeks ! Then I finally moved into my new home and discovered five new born mice In one of my bags ! Got rid of them then moved some bags out of my closet !!! And the mother of the mice comes running out !!!!!!!!!!!!!!!!!!!! Unbelievable! Now I have to find a way to get rid of it. My whole moving in experience is now ruined !!!!

Melissa and the team have been so pleasant and helpful for the three years I’ve been renting, overall a great experience! UPDATE - my work has required me renting again, and Melissa again has been absolutely wonderful to work with! A super easy move-in, highly recommend this location!

Great customer service, very helpful

Great customer service

Great customer service.

Great customer service.The lady at the desk was friendly and very helpful.

I thank y’all for great service !!!

These guys only signs you to month to month contracts and CONSTANTLY raising the prices! My rental 10X10 has gone from $169 to $249 in 12 months! FIND A BETTER OPTION!

Frances was an excellent team member walked me through the whole process with ease and it was quick

Very good

Great customer service, very helpful, very kind.

The lady Melissa at the front desk was so helpful and so pleasant. She needs to train other sites. Melissa I give you 5.5 stars.

Great experience

the lady at the front desk is always very pleasant and helpful. Ive been a customer since it was an ez storage and have noticed that it has become much more efficient since they switch to being public storage. Keep it up

Facility and the customer service was excellent. Melissa gave the best service and explained everything in detail. Thanks for all the help. A year later and this woman Melissa and the facility still looks great Melissa’s customer service is consistent and absolutely the best. Thank you

Front desk has polite and attentive customer service. Storage facility is exactly what I need.

Great rates and easy access

The staff was great and the building is nice

Mrs Archelle was real respectful and kind and the place was clean I will do business here in the near future

Archelle went above and beyond to assist us. She displayed exemplary customer service. We appreciate dedicated workers such as her who welcomed our questions and did her best to provide answers. Thank you Archelle.

Melissa is the best so helpful and professional!

The store has very great customer service, James was very pleasant and very helpful. He told me about the prices and was able to help get the process done smoothly and very quick.

Melissa is awesome!!!!!!😊 It's a great place to rent. It's always nice and clean. I've been renting here for over 10 years.

Exceptional people who work at this location ,I would recommend this place .

Great Customer Service and Clean Property.

I used this facility to help a friend move and they made it go smooth really appreciate the costmer service from Melissa i will be using them again. Once again I used this facility to move myself and just like before everything went so smooth and also great customer support from Melissa she is definitely an asset thanks 100 anytime I have or one of my friends needs to move or just needs storage I will recommend this place.

Very Clean and friendly

Great customer service from Melissa and a very clean property.

Excellent Customer Service!!!!!

Melissa’s customer service was outstanding.

This place is clean. The girl there is always nice, friendly and helpful.

There are 2 associated Archelle&Taylor thay are outstanding went out of their way to help me

Excellent customer service,Melissa is awesome

Drop in to inquire and was greeted by James, even though I didn’t decide to get a unit today I must say this young man was exceptionally kind and caring, spoke well and clear, was really knowledgeable about various units and the place was remarkably clean. When I do decide to get a unit I will choose to come back here.

Melissa was great. She explained the rates, the terms with utmost professionalism.

I must say the service at this public storage was great and answered all my questions.

Best storage experience ever! From the first phone call to reserve a unit to move in day my experience with Public Storage has been excellent! Melissa have been so helpful, professional, and caring! Melissa helped me get into the perfect unit after visiting the store and discovering I needed a larger space. I feel completely satisfied knowing how safe the site is.

Space is clean and have had nothing but positive interactions with staff

Good girl

Great service love this place

Love the service and staff here Archeil and Melissa both are awesome

Excellent customer service and extremely polite as always.

James has great customer service skills. and was very polite!!

MY EXPERIENCE WAS VERY PLEASANT AND VERY HELPFUL… JAMES DEFINITELY MADE AN LASTING IMPRESSION VERY PROFESSIONAL AND HELPFUL.. I WILL MOST DEFINITELY REFER MY LOVED ONES TO THIS ESTABLISHMENT!

Great customer service friendly and very helpful best public storage I've been too in awhile.

Hello. I lost the key to my storage unit, how can I get it opened.

The staff is great and very helpful. The facility is always clean. It is always great to work with Melissa.

Hi good evening when I first started renting a storage unit with public storage I was not satisfied with the service until a meet a lady with dread’s and glasses I believe her name Archelle she have the best customers service and have patients to deal with the customers and answer all the questions u have about the lease agreement even if she had a bad day I have see customers be rude to her and she don’t let it get under her skin she still do her work in a professional manner🥳🥳🥳🥳 Archelle I’ll only come to this location on the days she work I’ll recommend family and friends to that location

Melissa is amazing and helpful!

I went to the Public Storage this morning at 6:30, there was a handle roller in front of the Storage gate. I pushed it out of the way. I found handle roller on the 4th floor.

RENTERS BEWARE! I first rented here when it was ez-storage. A locker unit for 19.99 was a deal. Then they upped the rent $2 annually until I got up to $25 for the same locker (Thanks, capitalism). Public storage bought them out post pandemic and now..UH OH! The wing where the locker units are is AT LEAST 75 degrees if not more! My plastic items were melty and disfigured. So if you’re expecting temperature control - not here! I say to the staff the temp is up in that wing my things melted down! She says “Yeahhhh” as if it is just what it is. I say, how long has the temp been up like that? She says “I have no idea” which is code for “who cares”. Rent a unit at a facility where the staff has minimum competence in the quality of their units and facility. That ain’t here.

This is the best facility I seen. I leave in Waldorf MD, and I drive to this location because is clean, and the customer service is the best. I have been renting units here on and off since 2009, and I can not be happier. I know that this location is supper clean, and that gives me a piece of mind knowing that my property is safe and secure. I want to thank the manager and the rest of the employees at the lobby for the great customer service.

Best jamaica cook My boo Kakies Jamaican cuisine

First time using any sort of storage company ever but I’m so glad I chose this location. Jim helped me out and made sure all my questions were answered and he helped me get exactly what I needed. Thanks Jim !!! Highly recommend this location.

If you need to rent a storage unit, I recommend coming to this specific place! The people here are friendly and the place looks clean and professional. Jim helped me out, he was so nice and made sure to give me all the right answers to any questions I had. Thank you for helping me out!!

So happy with my experience here! Jim was understanding and was very patient with all the questions I asked since it was my first time buying storage for myself! Will be referring my friends to buy storage space because now my house looks a lot less crowded. THANK YOU!!!

Overall, clean establishment

MELISSA'S Customer Service was professional ,courteous kind ,great personality ,extremely helpful and adorable.

Melissa is the greatest .

great customer service ! 10/10 will come back !

GREAT customer service, Highly recommend this location over any other.

Just when I started to think that customer service was a thing of the past, I met Chelle at Public Storage. She took notes as she keenly listened to my complaint. She took nothing personally; rather, she took everything professionally. She cared and it showed. My situation was rectified above and beyond my expectations. As if that were not enough, Chelle said, « I like my job ». Can you imagine that?! One does not hear that these days! Public Storage recently acquired EZ Storage and they have quite a bit of work to do in order to bring the facility up to par. I am giving 5 stars because of my interaction with Chelle.

Melissa is very professional, courteous and helpful. Overall best experience I’ve had with a storage company.

Rickeda was such very helpful and professional. The storage rating isn’t bad at all. And the storage it’s self was nice and clean.

Ms Yarborough was VERY!!!! professional and help my mom with GREAT!!!!!! customer service, almost made me wanna get a storage thanks to her my rating is 5 because of her

My experience has been really great with the new acquisition by Public Storage. I had paid 6 months in advance for my unit. During the company change, an unexpected fee was added to my account. Received a call from the general manager who took care of my needs immediately. I appreciate it. I will continue to be a loyal customer.

Very helpful and extremely nice . Thanks for everything Melissa and the Brentwood crew 👍🏾

Melissa and Rickeda are amazing, friendly and professional

I have been a loyal customer for over 10 years. I’m happy with the cleanliness and customer service. One of the main reasons for your excellent customer service has been because of Melissa. She has always been and continues to be an amazing representative of your company. Even with the transition from EZ Storage to Public Storage, she has maintained professionalism and courtesy above and behind her responsibilities. My 5 star rating is because of her.

Non-professional and combatitive staff. Had a reservation, bike to the facility to complete reservation and put on my lock. Was denied entrance due to having my bike. I did not have my bike lock with me. Asked if I could leave bike just inside the door, complete my reservatio nand leave. Was told no. Had to leave my bike outside. Pleaded I did not have a lock and it would be a simple 5-10min reservation completion if I could leave bike just inside the door. Again they refused. If you wanted my business you would extend this small request to complete the reservation and sale. I left facility, terminated my reseration and will look to rent at next closest storage facilty.

This place is one of the cleanest storage facilities I’ve ever seen. The staff is great - very kind and professional. I highly recommend!

DO NOT STORE YOUR THINGS HERE. I used this facility for approximately a year to store a sofa I couldn’t fit after a move. I came to measure it for my coming move out of DC and the sofa was INFESTED with roaches and roach eggs. Then I was informed at front that not only was the facility not liable for pest damage, but they refused to give me the contact information for management. This is absolutely garbage. I’ve paid $900 in rent for them to destroy an expensive sofa.

What hours can I access my self-storage unit?

Are your self-storage units easily accessible?

What items need to be stored in your climate-controlled self-storage units?

Do you offer car, boat, motorcycle, ATV and RV storage?

What do I need to bring with me to rent a self-storage unit?

Do you have drive-up loading and unloading?

What size self-storage unit do I need?

Do you offer Contactless Renting?

Do you sell self-storage and moving supplies?

Are your self-storage units secure?

Do you have self-storage Move-In Specials?

*UPDATE* 2/2/2021 - corporate called me and offered a very sincere apology and i appreciate that. review changed from 1 star to 3. The first time I walked in to get a storage unit, it was a half hour before they closed. The woman who was working the counter said to me: "can you please just go do this online? we are about to close". I told her there was still 30 minutes of time and why would it be such an issue to sign me up for a rental? reluctant, she pulled out a form with a sigh and began to finally help me. 5 months later, EZ storage sent me a letter saying there would be a rent raise starting 2/1/2021. I received this letter on January 15. Assuming, the rent wouldn't change till February I thought I'd at least have 28 days plus the 15 days I was given notice to empty the storage unit. This was incorrect. The woman at the office told me they provided ample time, 30 days, despite the postal service being defunded and not receiving the letter in a timely fashion. I was only given 15 days to empty the storage unit. I am an invalid and cannot walk, so this was especially infuriating. She told me repeatedly they do not change the rent or send the letters so to contact corporate. This is so unfair during a global pandemic, a random rent raise with NO time to remove my things and an excuse of "the postal service is not our responsibility". They have my email address on file and could have sent out an email in addition to their letter that did not reach me in time. They could have also notified customers TWO months in advance instead of 30 days to bamboozle them into paying extra rent. I was mean to the woman at Brentwood and I regret it, she's correct. This is ALL corporate wanting more money.

I want to commend Melissa and Giovanne at Brentwood EZ storage. I have been storing there for 15 years. They made my move out easy and painless and even had a hammer for me to borrow! Truly appreciate their commitment to their customers and to superior service. Thank you.

As with most businesses, it's the people that make it great. Giovanna is the bright light here. Yes the facility is clean, well lite, secured, reasonably priced, and in a convenient location for my needs, but she's the reason I have been able to easily navigate from out of the country my storage needs in Maryland. Thank you so, so much Giovanna!

Good place for storage

EzStorage in Brentwood MD, is clean, easy to access and has carts and a big elevator. I was rather impressed with Melissa, she explained everything, efficiently and thoroughly! I’m a person that expects quality customer service, and received it with Melissa.

Clean and affordable

My neighbors told me about EzStorage in Brentwood MD. This place has the best customer service I have ever experienced - said my Mom. We visited the place before renting and the customer service person walked us through. She was excellent. Then when we returned to rent a unit, Melissa Fogg, helped us rent the unit. She was thorough and we seemed to understand all the expectations of the agreement. The storage unit is easily accessible, due to a large elevator, wide walkways and the units seem new with roll doors. This place is very clean! Melissa even showed us how to close and lock the door. And they have carts to use, making moving even easier! Melissa was fantastic, covering pretty much anything you may need to know. She was very detailed. I’m very happy with this first time experience.

This team was great and helped me get everything set onsite. I’m glad to have worked with them!!

Excellent customer service

Good place

Great customer service Ms. Melissa was very helpful definitely would want to deal with her again

The staff here is great and very friendly. Never had any issues coming here.

Great customer service 👍 by melissa Clean very well lit love the fact the units and building are secured. Carts easy access Grounds well tooking care of. Maintenancean even got the elevator for us. Just all around good people

Ms Melissa was awesome showed me the difference between the units. Let me use the phone cause I left mine at daycare with husband who made the finale call on unit. I mean u want great customer service Melissa was hands down the best!!!!! If they had more stars available I would give her a 10.

Staff amazingly friendly and super clean facility!

That is not true! You all do not PRIDE YOURSELVES with good customer services! Your service is not good to your customers!!!!

Great customer service

Great place to store your items, clean, friendly staff!

I have no complaints I really like the fact that they keep the place clean unlike other places

Melissa was very helpful. She thoroughly explained the process, and allowed me to see units prior to making a decision. Service was detailed and efficient. The units were clean, and other customers seemed to show friendly familiarity. An overall great experience that I would recommended to anyone.

This company is bigus I signed up for one contract at the rate of 60 dollar's per month on 7 /15/2019 in December of 2019 my unit rent was raised to 70 dollars with out notification. I contacted the office was given the a total bs response of it is in your contract that the rate could change within 3 to 6 months this was not disclosed to me or told to me. I work in another state and I can't get back for two months. I can promise you I when I retunn to Maryland I will be removing my items from this unit immediately..Be ware of this company they are not honest.

Prices are too high & too many unnecessary fees. Misleading "specials/deals". The place is clean & safe but not worth the money. You also have to pay for a full month even if you are not using the full month (I recently learned, so beware of those looking to use them). Never any reminders to pay as well. Pretty sure there are better & cheaper storage unit places.

I can in to open up a new unit previous storage units gave me a tough time but these young lady's went through each piece of information explaining it throughly and in a way where I understood exactly everything I was signing, I was Assisted by Ms. Malissa and Ms. Giovanne they were a great help define toy the best service I've had at a docility like these.

Awesome experience, Always helpful and friendly. I would recommend esStorage to anyone looking for storage space and very reasonably priced.

Ce qui m'a le plus plu ici c'est son parking

Very clean establishment friendly staff.

clean Facility with very personable staff that makes this place top of the line! staff is one od a kind!

The staff at this location are very pleasant and keep everything nice and clean.

Love this place.

great customer service Melissa is so awesome!!

Melissa took great care of me on short notice at the end of the day

Nice place

Excellent customer service! Melissa was very helpful in providing all the storage info.

Melissa was such a joy at 9:30am. They greet you warmly and the process is easy.

I love it it's the best place to go

Very nice experience to put my staff here, and Boisy is really helpful.

Giovanne is a really nice manager definitely clean and properly kept facility

Clean and Great facility.

Finding my unit was quick and easy. The two women helped me find my unit quickly and I was even able to move in the same day.

Love the service the managers and staff at this location

Melissa was fantastic and so helpful! We booked our storage unit at the last minute. She really helped us with logistics and ensuring our move was a success. The facility was very clean, lots of security. Would recommend.

Very clean storage facility and great customer service!

Melissa provided great service and tips! She helped me choose the unit that best fit my needs.

They have been great for all my needs!

Melissa was great! I was in and out in less than 20 minutes. She explained everything and was patient answering all my questions.

Melissa is the best!!

Excellent service. Very friendly and the first month is free!

Great storage property. Boisy and Jiovanne are the best! Be sure to see them if you decide to visit,

I am so pleased using ezstorage . The facility is very clean, the staff are professional and always are pleasant. My things are very secure here and the price is reasonable.

Superior customer service! Very friendly as well.

Great experience, great customer service

Melissa and Liz are awesome! Great, friendly and knowledgeable!!

EzStorage is best place to pick your things. So much easier to move back and forth with your things

This place is ridiculous they just add on fee after fee and they refuse to waive anything even if you are a long time customer. They don’t give refunds. You have to wait a month for a refund if you EVER OVER PAY. I have been to this facility numerous times and have always seen trash near my unit. Public storage is way better due to the fact that they accommodate their customers, they’re cleaner they’re specials are WAYYYY BETTER AND LIKE I SAID THEY ACCOMMODATE THEIR CUSTOMERS!!!!!!!I’m still renting here an planning on leaving the end of this month. I hope they don’t read this and add on another fee.

Great service, clean, highly recommend!!

Public storage is way better!🤷🏾‍♀️

Very helpful and friendly.

John, the property manager, was excellent. The space is just what we need.

Melissa is a very kind and professional young lady. I get happy when i see her at EZ storage

Melissa was great! She was a great help and made my move so much easier!!

I love this place! It was clean, convenient, and one particular staff member named Melissa even wrnt out of her way to make our move stress-free!

Melissa was fabulous, she gave us a bunch of great information, and made it through a bunch of our stupid questions. She always had a smile on her face and made us feel welcome, great place!

Service was fast and environment was friendly

Melissa was amazing. Super friendly and helpful. Tried to get us a storage unit on the same floor. I would definitely go back and see her again!

Wonderful customer service and very personable!

I I have had the greatest experience with my storage unit

Very professional, clean facility, helpful staff

I love this storage its easy reasonable safe clean and wonderful to have

I have been using storage for the summer and the employees are very professional and kind. Thanks Melissa and Giovanne.

Giovanne and genecis we're a great help with all my needs

Wonderful facility! Clean and safe!

Customers should also be aware that those roofless units that exposes the units to the controlled climate, also exposes the contents the worker's eyes, who can, and do look over the top.

Great Customer Service... on the spot!!!

The customer service was incredible. Giovanne assist me with renting my storage. She went over all the procedures and even ask if I was in school because college students get a discount for a certain amount of time. Giovanne was friendly, enthusiastic, and fantastic with her other customers she had as well. Please rent a unit here!

The service here is great, good prices, and Melissa is very sweet and handle my change of unit well. Thank you!

Lovely staff, great facility!

Easy, affordable, polite and helpful staff. Will store again.

Several staff members even stayed a bit late while helping me with a very sensitive matter. Thank you.

Amazing customer service!

Always clean, well lit, very convenient and long hours of locker access

Great hours allow me to get in early before a gig and open til 9 so I can come back and drop things off. Staff is always friendly who always have time to stop and check in when I’m passing by. Perfectly located just off the dc line.

Well kept facility with friendly managers!

Giovanne was very helpful and explained how the storage unit works very clearly. She had excellent customer service and the facility was very clean. Will use again.

Front desk receptionist was very friendly and helpful

Great customer service! Melissa was a great help and very thorough!

Go this place if you need to storage your stuff and it is a lot cheaper than storages in DC. Staff are very friendly and helpful! Highly recommend!! You won’t regret!

Great friendly costumer service! Very patient and flexible to work things out smoothly! Definitely recommend this place!

Very quick and efficient. Gives great information and the employees are very nice.

Great facility

ezStorage was awesome!! The staff is super helpful and gave us great information. I definitely recommend using ezStorage Brentwood!!

I highly recommend this location Ms. Tiffany has exceptional customer service!!!!

Melissa was totally awesome!! Great personality and very professional! I highly recommend this Storage to those who want good quality customer service !

The winning choice in storage unit facilities.

Customer service is great let us know all the specials and very friendly with a smile.

Great customer service and clean facility.

Friendly and resourceful staff, very clean facility!

Customer service is immaculate. It's always clean. No hassle ever moving things in or out. The employees especially the woman who works at the front is the best. She is so helpful and friendly. Definitely would recommend

Clean facility, nice staff.

Great service

Clean storage good people very respectful and there when you need them.

Amazing, informative customer service from Melissa!

Great helpers

Excellent customer service from Melissa!

Very pleasant, professional, helpful and welcoming!!! Melissa was always friendly and attentive...

I helped my sister move some furniture in after her husband died. The staff made the whole process easy, and was definitely the bright spot of an otherwise miserable day. I cant thank them enough for the great customer service.

Melissa provided excellent customer service, very friendly and you can clearly see that shes really into her job and loves helping people

Service with a SMILE from a wonderful young lady name Melissa. She’s a keeper! Thank you Melissa :)

Melissa was very pleasant and accommodating.

Great staff. Always clean and stocked with carts. Always secured. I WOULD 100% recommend this storage unit(s) facility

This storage is very clean and very spacious compare to other location!!

Very clean

It's nice and very spacious!!👌🏾

Best storage facility in the DMV. I run a moving company with my brother so over the years I’ve done business with lots of storage facilities in the area. This place is hands-down the best storage facility we have ever used. Always super clean and the manager Melissa is top notch. Even their rates are the best I’ve found in the area. You can’t go wrong with this one.

Clean. Well lit. Easy access. No muss no fuss. Melissa is amazing as promised from other reviews.

Facility was super clean. Smelled absolutely amazing. Service was great and super quick.

This facility is extremely clean, bright and safe. The staff is friendly. It is a super easy in-and-out when dropping off or picking up items. And on top of all that, was a bit more affordable than the local competition. We feel very comfortable leaving our items here.

Fast service and very kind staff

near to home and great place to keep my things safe and valuable. nice people too.

excellent Service from Melissa

Very efficient, clean, and helpful!

Great facility.. always clean and staff is professional.

Excellent customer care. Melissa and Kyle go above and beyond the call of duty to be certain we, the tenants, are happy. I always, always, always find the better rates on storage units with ezStorage.

Avoid like the plague!!! Rented storage unit, came back in a few days to find my leather sofa ruined from a leak in the sealing. Showed employee the leak and all she offered was a plastic bag to cover it. I had to demand a new unit, which ended up being smaller then my original unit, didn't give me a refund for the difference. Then filed an insurance claim, no response as of yet. Employees wont gove there names or the general managers telephone numbers. I have never dealt with a storage facility so secretive and unprofessional in my life. I mean not even an apology, I guess that would be admitting blame but its your facility that isn't probably insulated. I have pictures of the leak and damages. I guess I just have to file a lawsuit to finally get a response from corporate.

Great Service 👍🏻👍🏻👍🏻 #WouldDefinitelyRecommend

The staff is wonderful and very willing to be helpful! I highly recommend this facility!

The property manager Melissa was very helpful and knowledgeable. She answered all my questions and help pick the perfect storage size for my needs. The building is very clean!

Melisa explain things well and simple. She also was real helpful.....happy holidays and thanks!

El edificio esta muy limpió y muy bien alumbrado. Los empleados son muy gentil.

Great staff. Very clean inside and out!

I just went to that location trying to get a storage . The agent Melissa was very nice and helpful she made everything easy me for answered all my question . I am glad I came to this location

These guys have great service are there when you need them. I wish more places had this customer service.

We love it!!! The service the great and very clean!

I give high marks for the Brentwood location for its cleanliness and organization. I especially love working with Melissa at the Brentwood location. She is always so very personable and helpful with a smile. She's very patient when I have 1,000 questions and she gives me the storage arrangement with works for me. I highly recommend Melissa and this location!!

I had to take a moment and acknowledge the professional customer service I have received from Melissa over this past year. She makes the difference with a smile not to mention courteous and prompt service.

Best of best customer service you could not ask for better

My experience was delightful..and pleasant..staff was very courteous..

Best ezstorage In Brentwood

Great customer from malissa..the facility is always well lit and very clean..the hours of operation works well for me

How early can I come through the gate to get into my storsge unit?

Great customer service!! Always nice and helpful!!

Best customer service! 100% would recommend

great pricing...

If you’re there, talk to Melissa. Hands down the best customer service I’ve ever experienced and the facility is super clean

It’s spacious and Always kept clean

Melissa is absolutely amazing. The place is always clean. Would definitely recommend this place to everyone!

Great Customer Service!

Great service! Would highly recommend.

Melissa was very efficient and helpful. Great service overall!

Wonderfully polite service. Excellent customer service skills!!!

Im a customer that works on the doors and i spoke with melissa the manger and she was really helpful in explaining to me the problem so i could fix her doors..thank you melissa for your help

Great customer service! Melissa was lovely! :-)

Amazing Location and great service!!!

They are fast and efficient and super helpful! The location is nice and clean and very convenient. It was my first time dealing with a storage place and I’m an happy I picked this one! Melissa was awesome!! Thank you!

Awesome storage space

Melissa and Kyle are super! The space is clean and secure and the customer service is friendly and professional.

Awesome clean space

Great service and clean environment

Extremely clean and the staff are very nice.

Ive been renting at this facility for a few years and recently contemplating moving to another facility a few miles down the road. After I visited the other facility, my decision was made - I was staying at Brentwood! The location is always clean and customer service is EXCELLENT! Melissa and team always exceed expectations!

Melissa was a great help with getting me in to my unit. Very friendly as well

Melissa was fantastic! I hope all other EZ assoc’s are just like her! Thx!!

Melissa was very professional. Great customer service. I give them five stars and thumbs up.

Great customer service, clean, and plenty of trolleys!

Excellent customer service

Nice place so store your belongings

Melissa is awesome! She helped me easy secure a storage unit at the last minute during my visit.

Easy to get a storage and amazing people that works here!

Great love location and very clean

A shout-out to Melissa for all her help and assistance. We recently had to change the size of the unit we were using at EZ Storage-Brentwood, which involved moving out of one unit and into a larger one. We made this change during the first half of the month. Shortly after scheduling a move-out date, Melissa called to notify us that we would be charged for the whole month and asked if we could move out by the end of the month to avoid the cost of an additional month. Even though we knew we would be charged for the full month and couldn’t move out sooner, I appreciated Melissa reaching out to us to provide this information. Also, when Melissa learned we were moving units within the storage facility, she changed the units that was reserved for us to a unit that was on the same floor as the current unit. Finally, there was an error in the cost of the unit on the contract compared to the cost that we reserved the unit. Melissa quickly worked to correct the error. After moving a van-full of stuff cross-country, we were appreciative and grateful for Melissa’s professionalism and efficiency in helping us transfer units at the Brentwood/Hyattsville facility. Kudos and thanks to Melissa!

Excellent customer service

I was assisted by Melissa and she was beyond more then helpful. Would recommend this to all my friends.

Mellissa was da bomb

If you are looking for great customer service and a unit to fit your needs this is the place.

I seldom write reviews but I thought I should take the time. I just moved into my unit. However, Melissa was very patient and greatly assisted me through the process. Definitely wonderful customer service!

Great customer service Melissa totally rocks !

Excelente servicio al cliente y muy limpio.

Great customer service. Came in looking for a small storage unit and had all my questions answered right away. Easy process.

Michelle was really helpful getting me in at short notice

Buena impresión desde primer momento que vez las instalaciones , servicio al público amigable y rápido. Lugar limpio , fresco y acceso al storage es fácil.

Fast and friendly service in a clean and secure location.

Very nice facility and great customer service!

Very friendly staff, easy peasy! Thanks Kyle and Melissa!

Excellent service

Great customer service from mellisa

Melissa was great very helpful and informative Thanks so much!

great customer service from Melissa

Easy reliable access to my unit

Excellent service

Excellent customer service for. Darned and Melissa!

Great customer service, And Melissa is an awesome person!