Public Storage Self-Storage Units at 12 Goodhue Street, Salem, MA

Ana has great customer service skills and has been an awesome source of supporting me with my account and providing additional help I never received before. Great employees are very important to any organization. Hope she is acknowledged for her hard work. Thank you

ANA is the aboslute BEST!!!!!!! Thank you for making my Public Storage experience fruitful with you fun/upbeat personality, quick communication & follow-up.

Ana was super helpful getting me a great unit at a very short notice!!! She showed me my unit and how to use the app and was super friendly !

Amazing customer service! She spoke spanish , which made my father understand everything said! We loved her!!!!!

Had an amazing experience today, The girl I believe her name was Venessa answered all my questions and helped me pick the perfect unit.

The girl working today was extremely nice and very helpful. Made purchasing the unit easy and even walked us to the unit

BRUCE at your places at Salem sit Great if I own my business I would take him in a minute you have great employer .you do not fine great person to day mr Leo Corr

Good

Bruce is my actual hero. He helped me find someone to get my stuck locker open, I believe his name is rick, but I know for absolute sure that Bruce helped me open my unit after I REALLY messed it up. I hope both of you have the best week. Thanks for being my heros

You should give Bruce a raise... he's fantastic! We used this location for about a year. Never had a problem. Climate controlled and clean.

Living out of the country, I have had all my personal possessions and art work in this location for 10 years. I've never experienced any issues. Security, climate control and unit cleanliness (no animal droppings, etc.) is very important to me. (I have someone who checked up on my unit regularly.) I recently returned to the US and need to move my stuff to another state. The move will entail some special arrangements, and Ana (a Manager at this location), came to my rescue! She was extremely understanding and advocated on my behalf to make sure that my upcoming move would go smoothly. I am most appreciative for her commitment to providing great customer service! Thank you Ana!

What makes this encounter today even more impressive is that I hate (as in H-A-T-E) Public Storage Corporation & more specifically, how they do business. They take advantage of employees, storage tenants (MOST ESPECIALLY long time tenants) ...and they do it with arrogance knowing your tenant agreement permits their cavalier abuse. Through a unique set of circumstances, I was forced to rent a unit today at the Goodhue Street location in Salem, MA... where I met an amazing property manager named Bruce. Almost immediately I was defused with his amazing, helpful assistance and attitude. To say Bruce is a special person is gross understatement... and as a seasoned management consultant, frankly I'm not easily impressed. Prior to meeting Bruce this morning, I wouldn't have thought it was possible to have such a positive experience... but to my astonishment, I actually left happy. Bruce is smart, super funny and went out of his way to make sure that I had a good experience... and thanks entirely to him, I did.

Outstanding service! Visited to enquire about our storage need at short notice and were greeted by Bruce. He listened to what we needed, advised, and then to be sure showed us a couple of units to help us determine the right size. Signed-up there and then. The contract was well explained, options, plus a few recommendations - thank you Bruce

Bruce & Ana awhere awesome took great care of me and helping switch my unit

Excelente ubicación y atención Ana se ganó sus 10 ⭐️ me informó cada duda.

This storage location was very odd to me. There’s not much professionalism or customer service. Never any workers around. The app never works to retrieve access in and out the gates. I had to physically get out of my car every time. The hours aren’t the best. I just minded my business and dropped off my things when I was there because I didn’t want to see or know anything more. Take pictures of how you left it. Also, there is no pro rate. If you enter a new month, you must pay rent for the entire month.

I cant believe how expensive it has gotten. We are a non profit and they give no discounts and that's fine. But I called 3 other places in Salem and their prices were a bit less. Our rent went up about $80. So I found a place on Highland Ave that $85 cheaper.

Excellent customer service from front office, always a clean and safe storage facility with plenty of carts and easy access. Highly recommend!

I can't say enough good things about my experiences with this place. Bruce is always friendly and very helpful! I highly recommend them!

Called today with a billing issue and Bruce was WAY beyond helpful. walked me through my issues And even prevented me from hanging up the phone abroughly so that he could further help me. I was honestly thinking about switching Storage facilities to one with slightly better hours but because of Bruce I am staying because I know if there is an issue in the future Bruce will take care of it for me. Would highly recommend.

Staff is very approachable.

I called last minute with several issues. I was frantic. Bruce helped me figure it all out within ten minutes, and even lowered my price a bit. Great guy. Very friendly and knows his stuff! The place is clean, and I’ve had a good experience every time I’ve been to my unit. Would recommend.

We were brand new customers who live right here in Salem the place is clean well located and easy to get to. Within a week of opening our account with them we ordered a 10x10 unit we lost the key to our lock. We were told that they don't keep cut off locking device on premise that someone would need to come in to cut the lock for us and that we would have to buy a new lock. So we purchased the new lock we went in we signed the order to have them remove the old lock and they put a zip tie on the lock to identify the one that was to be cut off. The person at the desk said that the person who does the lock cutting would be in the following week. We received a phone call that the person cuts the locks would be there on Friday last week. We went in today to bring some stuff over to store there and mind you it's empty at this point we've rented it for 3 . In any event the person didn't take the lock off on Friday and we were told today that we needed to be there while he was taking off the lock. However we received a phone call last week to state if you need to call us back please do but the lock will be taken off on Friday. When we got there today the person gave us another song and dance. We were so frustrated that we walked out we went to another place in town who provided above and beyond customer service and were able to bring our things we wanted to store right over.. their customer service was very bad and we were so disappointed I wish I could say something better but I can't.

Easy to get started and easy to maintain.

Jason was friendly and informative, and got us set up with our first storage unit.

Facilities are easy to access and clean. As far as customer service goes, I was very dissatisfied with the level of communication and professionalism from the onsite manager. I paid for a storage unit that upon arrival I discovered it had piping inside that took away from the square footage I was able to use. I was in a time crunch as I was moving state and discussed with the manager I was unhappy with the circumstances. I was moved out of the unit before the end of the month and then was charged another whole month after my things had been gone already for one week. I called and spoke to Jim and told him I wasnt happy and that I was hoping he could meet me in the middle on a deal for the inconveniences. He was unable to make up for the inconveniences that were caused and I remain dissatisfied with how business was dealt with. Unfortunately I am left to leaving a poor review which is not in my nature, but I am from a world of hospitality and this was no way to handle this situation. So here it is. Best of luck to whomever has any future problems with this storage facility. It won't be resolved.

Jim was super helpful, easy to book, convenient location and user friendly app. Plus the facility is very clean!

Bruce and Jim were so helpful in resolving my insurance issue! Very friendly and efficient. Would recommend the facility!

Really a great experience ! Bruce and Jim We’re very helpfull and contentious ,two great helpfull gentlemen. They teamed well,, helping me find the best way to my unit,with suggestions on the best route to follow. They were careful to check my id’s to be sure I was the renter,I liked that my stuff was safely ,in their care. A clean well run facilit,with helpfull caring staff, worth using ,easy convenient location.

Bruce and Jim are very friendly and helpful. Property is always clean.

Great customer service team...

I have a storage unit in salem and the property manager kavi is very kind and helpful I always recommend this property

Wonderful company, Kavi is a great manager, quite helpful.

Very clean, very well lit, and the proprietor, Kavi has been very helpful.

Good and safe but it is starting to get way too expensive

I loved working with Kavi at this Salem location. He was very informative and very professional. We needed a unit on the 1st floor and he told us to check back with him on a certain date. We did and a unit became available. I

So since I took the space they changed their hours and don’t open until 930 am. What the heck kind of business are they running?

A nice, clean storage area.

Over price! The longer you rent the more the rent! After your 1st month your rent gets raised! Not worth keeping anything longer than 30 days!

Jason was very helpful and Curtis and professional.

Jason was super help and extremely welcoming and very helpful throughout my experience and time at the space.

Jason was very helpful! Quick and easy!

Jason was a great help. He called me the day I searched for storage & beat out the competition. The place is clean & very secure, I’m sure. Great find!

Came in got a unit with Jason he was great

I’ve been using this storage over 3 months now. The service from Jason is amazing. Everything is easy and simple with his service.

I rent a large unit, I found it to always be clean, appropriate temperature. I felt safe going there by myself and They gave me a great deal on the Unit.

Jason was very professional and helpful. He was very polite and rented a unit with him.

Great experience at this facility. Jason and Tracey make a great team keeping the place running smoothly! Highly recommended☆☆☆☆☆

Jason was extremely accommodating and gave me a great rate on my storage unit!

I had a large unit that I wanted to downsize but was hoping to catch one of the smallest units, as I know those go quick once they open up. Jason was extremely helpful and was able to secure me a unit once it became available. The switch was simple and quick!

Jason and Kathy were super helpful, made the transition of moving out very easy!

The facility was clean and well-maintained. I liked the security checks and features of the unit and facility. The customer service was great- Tracey was extremely helpful, knowledgeable and informative.

So far we’ve had a great experience with Public Storage. Jason was very helpful, the facility is spotless, and very secure. I would highly recommend!

Exceptional customer support I received here at Public Storage, 12 Goodhue St., Salem, MA. by Tracy the manager. She goes above and beyond expectations to maintain the facility to a satisfactory degree.

Jason was helpful and helped us get the space we needed

Nice place...there hours are very limited

Jason was great to get info on a rental ...explained everything in detail and I rented a unit during visit

Good service Jason explained everything very clear. He did a very good job!!

Jason from Açores 👍👍👍👍 excellent customer service very knowledgeable and friendly. Made a hectic process easy and simple. Definitely an asset to the company.

Tracey made my experience very easy.thank you

Friendly and fast service. Deb was An amazing help felt very welcomed.

Had a storage unit for 3 years too long, but when it came time download and close my account, I was very pleased. I was always helped when I needed questions answered and the staff was friendly and knowledgeable.

👍👍👍👍👍

Kathy was a delightful sales manager and a great help to me! She’s very knowledgeable in her products and easy to talk too! If you have any questions or need to figure things out at this storage facility, see Kathy! ☺️

Kathy in Salem, MA is always super professional and helpful and made the whole experience a breeze under very difficult circumstances! Great personnel makes all the difference! Thanks Kathy!

Easy in. Easy out.

Kathy was beyond helpful, great employee, she’s a keeper!

My service with them was very nice I give them a 10

Loved it great staff, will recommend

Always a pleasure when needing to go to my storage unit! Public storage in salem ma is one of the cleanest storage buildings ive seen so far and speaking of it being clean adam at the front desk is always very professional and friendly ! Since my wife and i have been going there for years and there hasn't been anyone who could run that complex better than adam. I hope he is ther for a long time . Its the kind of place when you walk into the building it feels good and safe.

Everyone at Public Storage couldn’t have been more helpful, especially Nelson! Very clean. Perfect for our needs.

Nelson was very helpful and was more than accommodating!

No ine showed up for work last Tuesday.

My experience was awesome!! Signed up online and the next day Nelson called me and explained everything to me. We scheduled an appointment and he helped me understand the services and took me for a tour. The place was very clean and you get alot if space for your money. Nelson was very nice, friendly and professional. Its hard to find great service but Nelson takes the cake.

Came in this morning to access my unit and had a few questions about my space Adam at the front office was extremely helpful and curious.

Very clean and well kept property my husband and I rented a few weeks ago Nelson helped me at the front desk he was very courteous I recommend this place !

Terrible, gross. Gates and keypad access is completely open and there is a homeless guy doing his personal hygiene at the water fountain with no mask during this pandemic and trying to jump on the elevator with people. Trash in the parking lot/loading dock, and the bathrooms have been out of order for quite some time. Staff seems a bit inept. For the price, plus limited hours, and unadvertised add on fees (like mandatory renters insurance) I would recommend getting a unit somewhere else. I’ll be doing the same. I rented here about 12 years ago and it was nothing like this. I assumed I would have the same experience. My mistake.

Terrible security. The gates are regularly broken and wide open. Security codes were not needed to get inside. I was approached INSIDE at my storage unit by someone asking for money. Unbelievable. All of this with a hefty monthly fee. Do not store your goods here!

I used this location for a few months in between moving. The location was clean, reasonably priced and the staff was polite and helpful. I will definitely be using them again during my next move.

Dave was very personable and efficient as he assisted me with my check in paperwork. Selena was so welcoming and has excellent customer service skills.

Selena, is by far the best employee Public Storage has. Politeness , kind, knowledgeable a truly wonderful person.

Great service .Selena Dave and kavi are awesome.

Selena & Diana were very helpful. They did there job above and beyond the normal. Thank you so much for the best customer service I have seen in a very long time.

Selena was very nice.and very helpful. She made sure I got a great price

Hours are not user-friendly. Limited to roughly 9-5, really inconvenient for people who work. Entry gate doesn’t work half the time.. you have to enter your code multiple times to get in. This week, the parking lot features a ghastly dead rabbit which has attracted a flock of crows.

Went to check-in for a storage unit today and Selena made it so quick and easy!!

Excellent service . Selena was very helpful

I lost everything :(

selena was great . very nice n helpful

Great service here but they have big turnover with their employees so it's never the same people working. Their pricing is a bit high so I switched to a Brand New storage place in North Reading, North Reading Storage Solutions and they're awesome. They even have me half off my first two months and the pricing was lower than Public Storage in Woburn. Just being honest.

24 -7 security great rates

Great customer support from Selena. Professional and helped me through the process, providing me with exactly what i was looking for.

Maria and selena was sooooonice .great customer service . thanks ladies

Great service with a nice and clean facility. Thank you Maria and Selena!

Selena was very nice and helpful!

Eric did a great job setting it all up.

Great Facility and friendly staff. Some of the best customer service I have had so far.

Just vacate after being here for a couple years. The team here is great . Very nice and clean location.

Selena and Marleny was wonderful. Explained everything and got me a great price.

Staff is awesome. Great prices very clean.

Good staff and good prices. Great location

Great decision to use this location in Salem. Staff was excellent, security great and areas clean and well lit.

Selena was very helpful and super organized- helped me out a lot. She is the best!

Selena has been nothing but welcoming and helpful since day 1!

Great service and clean units.

Selena was awesome. Super nice .great service.

Came into public storage today and this was my second time using this facility the dollar down is not a scam I was able to. Get my unit with a short fee of 36$ And my bill the first will be pro rated.. It was so simple and easy I was greeted by a very professional woman who introduced herself as Diana she was friendly and explained every detail without problem.. She was up front about the options that where available such as there locks cost a fee but she did not heseitate to tell us the information that is on the website such as personal locks where optional.. She asked us if we needed any further assistance with boxes ect.. She was up front with the fees I would have to say 10 years ago I defiantly was not satisfied but going in on a call then expected walk in I have to say DIANA MADE A PERFECT IMPRESSION AND SHE WAS PROFFESTIONAL UP FRONT AND FRIENDLY AND I WALKED OUT RENTING AGAINE FROM THIS FACILITY ONLY CHANGE THERE IS WAS HOHRS THE FACILITY IS NO LONGER 24 HRS BUT OTHER THAN THAT ITS EXACTLY HOW IT'S ADVERTISED YOU... THANK YOU DIANA THANKYOU PUBLIC STORAGE.

Do not prorate based on check out. Verbally told we would be, contract states otherwise. Most people renting here are ok, few very bad apples though.

Was very surprised to learn that this business does not prorate the monthly fee when you vacate your storage locker. I only used two days of the next month. I fully expect them to rerent my space. Plus their hours of operation at my Salem Massachusetts location was very limited.

I have stored my things in salem public storage for 3 months now. I only like to deal with heidi... she is always there to take my payment and make me me laugh.. class act

Heidi was very helpful and knowledgeable. Top notch service

Maria at the Public Storage in Salem, Ma was absolutely amazing and efficient. The ease of picking up the reservation was comfortable. She was super friendly and informational. I would recommend Public Storage to anyone.

Very clean. Carts available. Friendly staff.

Nice Facility people they're very friendly

Heidi was wonderful. She anticipated our questions and made helpful suggestions. She showed us various units, but we never felt rushed or pushed to make a decision. Heidi’s knowledge of the facility helped us to select the right unit.

Although I found mouse poop when I was clearing out 1 of my units, the woman at the front desk was very cordial and tried her best to help me out with a problem I was having with my second unit. Salem is a convenient location, however, so my review is a toss-up. Further, the company’s prices keep goin up annually, so be prepared to pay more each year on your contract. The gates to the business have been left open all day, as well, which doesn’t speak well about their security.

Looking for a storage unit can be very stressful, and hard and the prices were very expensive. So I decided to go to the public storage place in Salem. I was greeted with a smile, I was able to ask the employee Heidi how the prices of a couple different units. She answrean my questions very politely and wanted to make sure my experience to find a unit for my belongs was successful. Thank you again Heidi.

Heidi went above and beyond and answered all questions and very informative on different sizes of the units and because of her pleasant and professional manner I have chosen public storage after viewing numerous storage facilities

I went into the Salem Facility. I have never rented a storage unit before and I had a lot of questions. There were 2 young ladies behind the counter, Selena and Heidi. They were so helpful and friendly. They answered all my questions with a smile. I wasn't sure about a storage unit but They made it so easy.

whent to public storage looking for boxes and there was a lady Heidi Deveau behind the desk she was very kind & helpful!!

A little pricey. Extra fees. Not as clean as they should be.

This place has continually gone downhill since I left my initial review. They have added $50 to my bill for no apparent reason , staff is not actually friendly . They close early and have installed ridiculous security features that don't actually secure my unit any more than their original means of doing so. they now made it so that you have to use your code to get into the facility, into the building, and to leave the facility. The buttons on the third floor elevator don't work at all. There is no where to discard items that are no longer needed. And I still have limited access to my things in a storage unit that I am paying for that is, they are still only open when normal people have to work. There are never any dollies available. Below is my original review: Very friendly staff, but this place has bad hours that prevent me from getting my things when I need them most of the week. Plus, about 30% of the time the gate doesn't work, so you have to drive around a series of one-way streets to get in through the exit. One of the two elevators has been broken for months. There are 4 dollies for hundreds of units, first-come first-serve, but one person will occupy all of them, so even if you could make it before closing, you couldn't move more than a few boxes, one at a time.

Location is the only thing I like about this place. I wouldn’t recommend it if you’re a contractor or business and needs more convenient access. They open at 9:30 and close at 5:50 so the window is very limited. You also have to use your code every time to enter the building when you’re already in the property and thru the gate once again slowing down the process.

As long as my items are safe you’ll get your five stars.

Had a bad experience with another storage facility. I have to tell you that Salena went out of her way to make me feel comfortable with the experience. She answered any questions I had, and explained everything in detail. Left feeling good about putting my stuff there. Nice clean facility.

Nervous about the long process& headache but Selena answered all my many questions I feel so much better! I was also very last min and the process was quick and easy!

Selena helped me today when I came in to buy boxes. She was extremely helpful and saved me money! I will be looking for her on my next visit!

Selena was awesome to work with

Nice place. Clean. Closes to early for me though

Selena helped me through renting a unit here and went above and beyond to ensure i had everything i needed. she was very informative and knowledgeable about the facilities and products offered.

Wish it was open longer

Girls working the front office area are great.

The workers are very kind and helpful and the storage areas are clean and spacious

alexis n Selena are great so nice and helpful

Lots of mice. Very rude workers ! ! ! ! And, Expensive ! ! !

Glenny was very helpful and pleasant to work with. Thank you for all your help!

5 stars right off the top ! The customer service I received from Selena was honestly amazing. She is very knowledgeable and kind and really helped me with whole storage process.

Yeah the girls here a very respectful very nice the only thing me I was stinky here I'm here now at 8 a.m. it doesn't open till 9:30 Monday through Friday to 6 how can anybody get anything done with these hours Sunday 5

This place is very safe and very protected in all the elements

This was a great experience! Heather was professional, efficient, and pleasant to work with. Unfortunately, computer systems were down but she gave us our options and we made it work. Ask for Heather!

Selena and heather are very nice and helpful they heloed me find everythung i need in a matter of time

Selena was great . She is so helpful and kind. Helped me find the perfect space thank u

Selena n heather was awesome. Very helpful found the perfect unit at a great price .thank u ladies

Disappointed this time around. Rented from here a few years back and it was good. Now, forget it. My son rented a unit last week. The place is filthy, run down and disgusting. Definitely not the same place.

Been here with this outfit since 2006. Never had an issue with them. As long as my payments are in on time, my treasured stuff is safe. The staff are a great group. Place is always clean and accessible. I would recommend this storage.👍

This place is unbelievable. First of all, their hours are awful, you don’t have access to your stuff until 930am in the morning and then you only have until 530pm. We were on a time crunch to get everything out of the unit and tried to see if we could get in earlier to remove our stuff. We got no return phone call from the manager, Ron. The elevators are painfully slow, so it’s like pulling teeth to get anything done. And the front gate was broken, as were the restrooms. If you’re paying for the space, you should be able to have access to your stuff earlier than 930, and access to a working restroom. Or rather, if you’re paying for your space, you should go elsewhere.

Heather and Selena are life savers!!!! You can tell they care about the customer experiance from the moment you enter and even after you leave. This location's staff are just a pleasure to interact with. Thank you for such an amazing experiance!

Selena is such a sweet heart and is always more than happy to help anytime when asked. I give this location two thumbs and 5 stars definitely renting here again :)

They were so helpful. Very good service!!

Renting here at the salem location and would recommend to family and friends. Selena is extremely helpful.

Great experience! Selena was very professional and had me in and out in 15 minutes. She made the process easy and was very informative. She even called me when a unit of my liking opened up.

I have never rented before. Jeimmie and Selena were delightful, personable, and to the point about renting! I was assured about the safety and security of the building...climate control is a great feature. Public Storage gained a customer today because of their great staff! Many thanks.

Jaimee Selena and Donna were awesome, very helpful and wonderful attitudes all around, made a tough day much better after seeing them

Selena was without a doubt the best manager was very friendly and helpful

Selina provide me a great service. Very happy with my unit.

I received great service yesterday. The ladies was so friendly n knowledgeable answered all my questions. Very happy with the ladies at public storage

Selena was awesome. Quick and easy check in

I had a great experience at this location. Selena and Jaimee was very pleasant n knowledgeable. Location was clean . Very happy with my unit .

Came in today service was great.. great job

I went in and I was treated with very much respect by Selena and Jaimee. They also helped me with everything that I need and more.

The whole experience was amazing. Everyone treats you nicely and professionally. Would really recommend this place.

do i have access to my storage unit after hours?

I came in last week to rent a unit. She was extremely helpful, customer service was GREAT. She was very nice and made my move in very simple. Definitely recommend this place!!!

Very helpful staff. I was helped my an assistant named Jaimee who was very easy going and willing to help. Also very knowledgeable and easy to talk to.

Does the gate open at 930 to or just the office

The girls at the front desk were amazingly helpful. They were so nice. I definitely recommend this location!

I went to get a unit and Pamela at the front desk was helpful and really polite, she helped me get what I needed. Thank you again.

I went to Public Storage because I needed a unit". The two ladies at the front were extremely nice and helpful. They answered all my questions and were very pleasant. They showed me a couple of the units and I was very pleased. I found exactly what I was looking for. I'm glad I went and received such great service!

Terrible storage. Security gates haven't worked in months. When it snows they do not salt the driveways so have fun!

Poor management, poor maintenance, lack of security, constantly raising rents. Security gates frequently broken and therefore left open for weeks at a time.

Selena was just wonderful. Very wise n kind. Get service. Will tell all my friends

Very good service .happy with everything!

Selena was very helpful and pleasant to work with! Public storage is lucky to have her.

Not enough tow carts

I stopped in this site to do some price checking and pamela was very helpful and knowledgeable about her site. I did not rent at this time but may in the future. jim

Just writing this before I forget, the staff at the front desk were extremely helpful in moving into my new 5x10. Communication and attitude was exceptional and they I feel wanted to help rather than they had to as part of their job. I'm terrible with names so I forgot already but the two young women who work there will take all care of you. Thanks again! Have a great weekend!!

The girls, Pamela and Selena in Salem are great! They are very friendly, and helpful!

Selena and Pamela were so helpful! Very approachable and sweet girls. They answered all my questions happily. I look forward to future business here.

Selena was just wonderful. Explained the process perfectly. Very easy n pleasant . go to her she awesome

Selena is awesome. I have been here for years .she is always welcoming .great customer service .

Selena is just great. Helped me find the perfect unit close to the elevator. Super nice. Awesome job

Selena and Steve were good friendly and fun . Would recommend anyway this location. 5 star customer service treatment

Selena was great! Very informative and helpful. Would recommend this location!

Selena was the best! Helped me out with everything quickly.

fast, friendly service, clean facility ~ a pleasure to deal with!

Great facility and service! I highly recommend it. Danny is great at his job and very personable.

Selena is awesome and should be given a raise!

Daniel was very helpful and nice. You have a GREAT manager on your hands. Thank you so much Daniel for all your help.

Selena at the public storage office was so helpful, she helped me out with the whole process and was so understanding.

Selena is just all around awesome, long time customer. Always alls me to remind me my rent is due. Love her

Selena was AMAZING! Customer service at it's best and with a smile. It is great to see people like Selena who have a genuine personality, take care of business, and take care of the customer. She went out of her way to show me the options for what I thought I needed and what I needed and made the process of renting quick and easy. Thank you!

Selena was great. Made my move in easy n quick. Thanks for the awesome service

Return customer great service "Selena " has great customer service and was very very helpful I will be sure to tell my friends to use the storage facility.

Very good customer service by Selena..

Well this is the second time for me to use this public storage and both times I've had nothing but go service good attitude's any questions I had were answered I would recommend this place for sure.

Selena and danny are so awesome . The best customer service I have ever had. Thank u guys. Get these two a raise .

They were very helpful in determining which unit would fit best. Super friendly and answered any and all questions.

The place in Salem was excellent. The staff is very friendly and helpful and the price was great.

Friendly and clean

To whom this may concern, Today, September 24th 2016, I set up a monthly payment plan in order to rent a 5'x 10' unit at the Public Storage facility in Salem, MA 01970 and am very pleased with the costumer service that was provided. An associate at this particular storage facility, by the name, Selena happened to be a very competent and compassionate person to whom, I do recommend conducting business with when requiring storage rental space within Essex County. Sincerely, Weaver, Arthur S.

JODANNY was friendly, prompt and extremely professional. I definitely enjoyed my inprocessing with these girls. They were professionaland funny too!!! Also knowledgeable and helpful and considerate of my personal needs. If I could recommend promotion I definitelywould.

I made an appointment with Selena to sign the paperwork for my unit early on a Saturday morning. She was prompt and helpful throughout the tour and going through all the paperwork. Her trainee, Jenn, was also very pleasant. Other renters came in to submit payments while I was signing paperwork at the front desk and everyone seemed to know Selena. Her demeanor was very friendly and polite. The space was also very clean and seemed well-managed. It is great to know my items will be in good hands.

Amazing customer service! Highly recommend!!!!

Selena E liveried one of the best customer service experiences I have ever received. Public Storage is extremely lucky to have her as an employee.

Selena is a rock star! Very seamless experience for a first time storage locker renter. 5 stars.

Wonderful service, Selena was very helpful and kind.

I was very satisfied with the service I've received and all the questions that I've had as it being my first time with public storage Selena was super helpful I appreciate her understanding me and my girlfriends situation.

Celina was amazing made this process easy thank you

Selena is amazing at her job. She is full of knowledge and energy! Great experience for our first storage unit lease!

Selena was extremely helpful!!! I had many questions and she had an answer for every one.

Selena was great!

Great service from Selena!

My experience was pretty good with Gigela and Selena at the Salem office. My appointment was set up for 2pm but I ended up walking in around 12:45pm and that was not a problem. I got helped and were good too go within 30 minutes. Very nice girls.

Clean facility. Ryan was extremely helpful and courteous. Selena was very friendly and sweet. Very happy with my choice for storage.

Ryan did a fantastic job explaining everything involved. He made the experience pain free and seem less. Highly recommend this location to anyone who needs a storage unit.

Selena and Ryan they are an amusing people that care for there job & are not robots like in most places, it will be fun for our paths to cross while I use the unit.

Great service by Ryan and Selena. Thank you for all your help!

Selena was great and professional!

Both ryan and Selena were great. They explained everything I needed to know about. Process was easy and quick.

Ryan and Selena were very helpful and polite, more people should be like them. Great customer service.

Selena and Ryan were great. Very pleasant and helpful, they made everything easy and took awesome care of me!

We worked with Selena. She was very helpful, knowledgeable and accommodating. She took the time to answer all my many questions. From what we saw while touring the property, it was very clean and well maintained. And, I walked away with a very clear picture of what is and is not acceptable. Thanks again.

Selena is great i stopped in for boxes she showed me the best deal for my buck. Definitely will do business here again

Ryan and Selena gave me great service and the move in process was seamless and very easy. i will definitely recommend to my friends and family.

Very inviting and professional. Information on logistics were explained very thoroughly and clearly. Thank you Selena!

Selena was very helpful. She helped us find everything we were looking for. Great job. Thank you.

Selena was extremely helpful!! Highly recommend this storage unit

All good Selena was awesome and took great care of me

I had to find a storage unit with very short notice, I submitted my info online and immediately got a call back from Selena. She was amazing, walked me through all the steps and even helped me save money! Would definitely recommend her to anyone!

Selena was so nice and helpful. Needed a couple thing for my move. I had no clue want I needed. Thanks selena

From the first phone call to the appointment to sign documents, the professional quality and attention that I received was above and beyond what i expected. Selena, property Manager, was super. She took the time to explain all the details and to show me all the ins and outs of the place. She seemed knowledgeable and confident about the service she provides. That certainly gave me a sense of security that I had not received from all the other places I reviewed and visited before making my decision to rent from Public Storage. Needless to say: I am a satisfied new customer of Public Storage.Thanks Selena!!!

Selena was amazing, put a smile on my face. Fast and easy with no hassle. Appreciate the help!

Scheduled an appointment and got right in and then right out. Amazing service, and a really good price to boot.

Selena was very helpful great customer service I will definitely be back.

Selena was a great help! Thanks so much!

Selena was super nice..best customer service ever!! Give her a promotion!!

The girls at the front desk were extremely helpful! This location rules.

Great service at the Salem location. Selena and Lidia were very knowledgeable and helpful.

Selena helped me and my fiance with our storage. She is phenomenal at her job. A plus for her

I am so thankful to have Selena at Public Storage in Salem. I think this place is great! I was in a bit of a jam as far as secure storage on short notice, and after calling a ton of other storage places friends, family, and business acquaintances had suggested; I just about had it with the whole renting storage idea. Every place I called either no answer, nothing available, too expensive, and/or unprofessionally rude. So.. long story short...I got a super friendly, helpful, kind, caring, accommodating, and understanding(....all at once.... without breaking her smile, no less) phone call back from an online storage unit request I had submitted. Within a half hour that LAST storage unit was MINE MUAH-HAHA!! Sooo.... its my review you guys and gals want fine, here it is in a hand basket, DON'T GO ANYWHERE ELSE!!!, because Selena was great! She put a smile on my face in a stressful time and completely changed my whole day; as long as Selena is there, so is the business of all those I care for. Thank you again Selena for being you and hope EVERYONE gives you the recognition you deserve!

Selena and Lidia were both extremely helpful and great to deal with...thank you.

Friendly service. Lidia and Selena helped out a lot. I would recommend this establishment.

I just opened a storage unit! Selena in Salem is friendly, professional and an asset to the Public Storage Company. I have checked out other facilities. They should all have employees so efficient and kind :)

Selena was very pleasant and great!!

Jodanny was very helpful and pleasant. She helped us find the right size storage unit and when we needed a smaller one after moving somethings out she was right on the ball and helped us get the right size once again. If you ever need help with anything I would highly suggest to see her.

Great experience! Thank you Lidia!!!! 😀😀

Super good. Great hope. Rate is unbelievable. Jodanny is very helpful

I was very pleased with how helpful Lidia was. She helped review prices with me to find me the best deal for my storage. I would recommend public storage in salem to anyone! Thank you guys.

Lidia and Jodanny are wonderfully helpful associates and took care of everything we needed. A+++++

I had the pleasure to meet jodanny and kelly. These girls were extremely elegant with excellent customer service skills. The property is well maintained. These girls did everything to help me get into the right size. Although I thought I had an idea what size I needed these girls made sure I took a look at a bigger size and to be completely honest they corrected me. I had a great time while getting storage. Theses girls know how to do there job. Excellent, excellent job. This is the place to go.

Great and secure storage place, I've had mine for 3+ years with no issues and would recommend it to anyone.

The service being so nice and professional from lidia I am considering purchasing a second storage

The property is clean and jodanny is great

Jordanian helped out. It was excellent service. Would refer this place to all my friends!

First time ever renting a storage unit. Just moved to the salem area and was greeted by a very friendly Linda. I just got in from a 12 hour drive with a box truck and she was very professional and had all my paperwork ready and my unit ready to go. Could not have asked for a better location. Easy access and plenty of parking, especially getting a 16 foot box truck in and out. Facility is very clean and I felt comfortable storing all my belongings in their facility. If your ever looking for a storage unit in the north shore area, this place is definitely worth the drive for wherever you are coming from.

First time renting for public storage it was an pleasurable experience. The girls were extremely helpful and I enjoyed my time at the office. I had an excellent experience and they tried to get me into a rate and the right size unit. Property is well maintained. Building was always warm and security is updated. I couldn't ask me for more.

i renting in this location for over two years,it is very clean the manager Linda she is very frendly and the helper Jordanvy she is very friendly too,i have renting other storage this place is the best for me thank you

This place is by far the cleanest public storage I have been to. The customer service I received was great, Linda was able to help me find my unit and she showed me how to lock my unit correctly.

Cheapest rates around! Jodanny was very helpful, she got me into the right size unit and suggested some do's and don't. Facility was very clean and great access hours 6am-9pm!

I walked in and they were about to close. The manager, linda was very nice and very helpful. She was able to explain to us what would be the best unit for me. She stayed after the store was closed to finish up what she started for me so I can move my items tonight. Thank you Linda!!!

Loved the customer service we received. They were really nice and professional. The storage unit was clean which was a plus.

Linda is the best !!! She is so bright, chearful and efficient at her job. The hours of this facility are wonderful for my busy life. Linda makes paying my bill a true joy..

It has been a pleasure working with Linda at this public storage facility. She had found the sizes we needed for our contents and always accommodates any further needs for packing material. She also listens to our requests and usually is proactive in helping out any situation. Facility also usually doesn't have many vehicles waiting. It has always been a quick in & out for us.

The people that work at public storage in salem are very helpful...the facility is clean.. Never had a problem with them..the office also offer moving supplies very convenient

very easy to rent and they are very helpful

I come to Salem to pay my bills due to the line if work I do.linda has always been a cheerful and helpful person she has helped when I just could not get it done.Salem public storage is the place to store your goods

I'm a returning customer and dealt with Linda in Salem. She was a delight to deal with and provided exceptional customer service. The facility was clean and well maintained. Hours of operation are convenient and they provided multiple units to choose from.

Came into public storage to rent my unit and derek was great. Unit was the right fit. Salem public storage is very clean and safe.

Exceptional customer service from the moment I walked in the store. Linda and Selena were extremely friendly, organized, attentive and knowledgeable about the business they are in. They called to check and reminded me of the appointment I made and when I showed up, they went over every detail about the location, the units they had to offer and what was available. When I realized the unit I chose was a little too small and far for the bulky hardtop to my Jeep, they knew exactly what I needed. It was a perfect location and fit for the top. From there the application process was a breeze. They thoroughly explained everything to me, took down my information and I was out the door. Highly recommended!

The facility is clean, and well kept. Selena did a wonderful job in getting me set up. Just a little disappointed that the corporation doesn't offer more promotions for new renters.

I would recommend Public Storage to anybody in need of a storage unit, the customer service is extravagant, the employees are so kind and helpful, they always provide accommodations and adequate assistance, especially in different cases. The access hours are so convenient and the property feels like a safe and secure place even at night. Also employee Linda is the best :)

We all dread when it's that time to move, plus the stresses that compile along with it. Storing items and belongings is always a large concern for obvious reasons. I'm pleased to share that my experience with Public Storage was a smooth and stress free transition. I was greeted with a smile an felt a sense of ease with the knowledgable staff. I had the pleasure of being cared for by Selena. She is an exceptional sales person and a wonderful knowledgable part of the Public Storage team. I was happy and reassured my personal artifacts and belongings were in good hands. I was also reaffirmed that there was an insurance policy I could take advantage of. That was something I haven't been offered at any of the other storage facilities in the area and that was a plus. Keep up the great work and exceptional customer service!

I have been a Public Storage client for many years, they have a great staff with outstanding customer service. I pay my bill in person every mnth and am always greated with a friendly smile and treated with utmost respect and I always have or recieve a story, or 2 or 3 leaving me laughing when I leave, I believe Linda is the office manager if she isn't she should be! With her professioalism and Integrity she has a great relationship with all her guest/clients. Everyone I have ever seen go in there always smiles when they see her. I had a personal issue that needed immediate attention and between the District Manager Fred and Linda they were able to help resolve it! They were awesome and so helpful!! I can honestly say although i live in Nashua Nh I will travel down to Salem MA because of the great customer service i recieve from this site. Thank You, Sincerly, Michael Connelly, A very Satisfied Public Storage client

good experience. Rates are high however.

From the very first time I set foot at Public Storage in Salem, I've felt very comfortable and confident with Linda and Selena. They are outstanding, the way they flawlessly operate their store is something to be Amazed at. Several times I've had issues with my Bank and recently I lost my wallet, which would've been a nightmare if it hadn't been for Linda and Selena (the Girls). Because of them I was able to make my storage payment on time every time. Thanks Girls, you have my vote for employee of the month!

Selena and linda where great and the best at finding me a good unit and are nice polite people !

Quick, convenient and very efficient. The staff member that signed me up is named Selena. She explained everything I needed to know and provided a comprehensive tour of the grounds. Any company she works for should consider themselves fortunate to have such an employee. The grounds are very clean and my experience could not have been better! I will be sure to recommend Public Storage at 12 Goodhue Street in Salem, MA to all in need of storage space. Best, Matt G.

Great safe location, no worries about property or safety. Would highly recommend to others to rent there. Everytime i go there very helpful and courteous, answer all my questions and solve my issues!

My first contact with Public Storage was with Selena. She was all smiles and knew her stuff, so i didn't have to spend so much time registering, etc. She helped me to get my ideal unit and made sure my move there was smooth. The unit was clean and so far, i am completely satisfied with my experience.

Absolute outstanding ovation to Selena for a job well done while finalizing my rental agreement with this great company.

Very pleasant, very knowledgable. The girls made renting a storage unit very pleasant. Wonderful. Will tell friends

I'm very happy with the service on public storage in salem MA lLinda and Selina, have to make a excellent job with costumes. thank you.

Linda and staff are VERY friendly and I feel safe storing my items here. I would recommend this facility to anyone looking to store.

Been a customer for years at this easily accessible and reasonable Public Storage. Never had issues with climate control, parking, safety, or my belongings. The customer service is outstanding. Selena and team have gone beyond standard services and assisted with corporate related matters (invoicing/registration), and always resolves them more than satisfactory. You have options for standard storage in the area, but you will not find a more understanding and supportive front desk, than Selena.

I've been a customer for almost 3 years and I have no complaints! Linda and staff are the greatest with customer service and that is why I am still here. The property is very clean and safe.

I've been a customer since January 2012. I've checked other storage facilities before coming here and I have not seen a place where customers are treated this well like it is here. I've been dealing with Linda since I've moved in. I said it before and I will say it again she deserves a raise! The facility is very clean and I promise to recommend this facility to others. Today, I can say "PUBLIC STORAE FOR EVER ESPECIALLY NOW!

Our experience was great when going to get our storage locker yesterday. Linda and Selena were very nice the whole time. The building was very clean, cleaner then any storage facility I have ever seen. The two girls made it a delight to go there. They were helpful and even put up with us changing our minds on which locker we wanted. AND threw out our trash :)

Linda and Selena are great. They made everything easy and even smiled while doing so. Moreover, the facility itself is well-maintained. I highly recommend it to anyone.