Public Storage Self-Storage Units at 650 Eastern Ave, Malden, MA

Paul was great excellent service and extremely professional

I am completely devastated and beyond angry. Don’t bother w/these robots. They auctioned our entire storage unit without contacting us by phone or email. we were out of state for several months attending to a sick relative and were not notified that the payments were not going through. No calls or emails, no nothing. I am a photographer by trade and my iMac that I used for work and had for over 12 years with hundreds of thousands of my children’s childhood photos, hard drives with backed up raw professional images of clients, so many photos. I find it frankly disgusting that they would sell someone’s personal computer with raw images for anyone to look at. All of our furniture that we bought with our hard earned hourly job incomes. Completely gone, My children’s clothes i was saving for our next child. My maternity clothes i was hoping to use as i am pregnant. My husbands expensive work boots and clothes, brand new crib, baby mattress, changing table, queen sized bed less than a year old, a barely used glider. We were planning on using alll of this in 20 weeks when I give birth. All of our kitchenware. Medical records of my two children’s, my husbands and other important documents. large photo prints of my children. It’s gross how some random person prob has those now. It’s insane how this company took advantage of us and put zero effort and they made money off of the situation and offer no information or paperwork regarding our account being closed?? No proof, no nothing. Just wondering how you sleep at night taking things from people who have nothing to begin with? Money can’t fix this situation. I want our things back and I am told that is impossible.

Estuve acá 2 horas afuera son las 2.35 pm y en la oficina no aprecio a lo mejor se va a los cuartos a dormir y uno con emergencia acá wow

I had to rent a storage unit a few months ago and I went with U-Haul. I found public storage to be a lot better. I was assigned a specific storage unit and the app made the self-service really easy. It would’ve been nice, however, if it link to a map so you could find the unit more easily. When I went to U-Haul on the other hand, they changed the unit I signed up for the one that required going up a short flight of stairs with no elevator access! Also, public storage seemed cleaner and better lit. Not only that but one of their employees called me a few days later to say they saw I had access my unit and to make sure I didn’t have any questions or problems.

It's a typical indoor storage unit facility!

Dirty. No one on premises. Bathrooms inaccessible. Difficult to get someone on the phone.

Stephanie was great. Went through everything and explained anything I had questions about. She was very nice and considerate.

DO NOT RENT AT THIS LOCATION! I've been in this storage facility for almost two years, and I’ve had the worst experience a customer could ever have. If you are looking for a safe, convenient space THIS IS NOT IT. Not only we had to deal with cockroaches all the time, but also had to buy a spray to keep the mice out of our unit. We talked to the staff multiple times, but unfortunately they are EXTREMELY deficient. The gate is broken most of the times, so anybody could access the units, and the parking lot is always full of broken glass, so expect to get a flat tire like multiple people have. When we tried to bring this to the staff’s attention she just said “I don’t care”, which says a lot about the importance they give to the facility. You are better off at a different location that gives a good, reliable customer service, and provides a clean and convenient storage facility. See pictures below

I rented here for 8 years while living abroad. On my second to last move out we of course lost the key. I called and got Paul. He was great and helped us get the lock cut off. Since I couldn’t get there that Friday he did a temporary lock for the night. The next morning he was right on top of coming over to this facility from the neighboring one to get us into the unit. Great service at the end making us sure to go back should we need storage again.

Wow! Stephanie was so terrific! Definitely come to this facility in Malden or the other one just down the street and work with her. She made our entire experience smooth and easy—always a plus when moving—and was so helpful on all the little details.

Berry expense

Got locked in and then gate would not close on way out. Charged for lock when I brought my own. No way to delete line item at time of reservation but had a note beside it stay in if we brought our own lock we could get an instant refund. Nobody in office and everything is self service and automated on the phone so very difficult to get a hold of anybody about any refund.

I've been very happy with the storage unit I have here. Building is secure and clean with ample access hours.

Sandy helped me and was AMAZING!!!! Not only is she knowledgeable and professional but she’s also incredibly friendly and incredibly accommodating. I had a problem and she solved it! Worked diligently for me to get me what I wanted and needed and was SUCH a pleasure to work with from start to finish. I love this facility and I’ve had MANY other storage units in MANY other places before. None compare to this one, all thanks to Sandy!!!! Highly recommend! Ask for Sandy!! She’s the very best! No exaggeration whatsoever!

Sandy has been amazing! She deserve raise and promotion! Sandy went above and beyond in terms of service over the years. She has been very helpful for us to maintain our belongings in this storage. She is very kind and help any matter you might face. She maintains the property nice and clean. I would recommend this place!

She is absolutely amazing, very helpful she needs a raise !

Expensive

Sandy went above and beyond in terms of service when I arrived with 20 minutes before close. Super patient and answered all of my questions before I paid for the unit. Would recommend this place to anyone!

Place is clean, indoors & the prices are fair. Easy access & the hours you can access your unit ends at 9pm. My only complaint is the restrooms are always locked & this isn't cool. They need to consider leaving the restrooms open for the customers!

Sandy helped me do the erental process over phone! Great customer service thanks

There's a staff there name by Sandy she's really helpful understanding she's also have a great customer skill she's very patient and comprehensive of the customer needs.

We just completed our 3rd cross country move so definitely know fantastic customer service when it’s received. Sandy at the Malden Public Storage on Eastern Avenue is our hero! She is professional, knowledgeable, patient, friendly, and resourceful! I was stressed out about the logistics of this move as we have never moved using a container service vs professional moving company. Sandy went out of her way to assist us in an effortless process and coordinated effort with the container company. We are extremely thankful for her help and if I was still in need of employees, I’d hire her in a heartbeat! Thank you Sandy! Dave and Kate Schaefer, Melrose, MA

Great and secure storage facility. Ms. Sandy is a great staff member. Awesome and clean.

Nice place to put your things! Sandy was great and made the whole process very easy!

This location was amazing. Very helpful and understanding. I appreciate Sandy so much any questions or concerns I had she helped me with even went out of her way to help me find carts when none was available. Thank you so much Sandy!

Sandy waa amamzing during my move in thank you

Sandy was great she was very helpful

Great price for all you get! Always a clean facility with all elements you need. Sandy was exceptionally helpful and made everything super easy! Highly recommend.

Sandy is so great and really helpful. We recently upgraded our space to a bigger unit and she couldn't have been more helpful. It was so convenient and she walked us through every step. Also, the access hours to this storage place can't be beat.

Sandy is the best always very helpful!!

Sandy is amazing, friendly, professional Storage facility is clean and well kept. Never had an issue. Price is fair.

I have storage here for long time and sandy gives good customer service she is the best! Thank you

Sandy always provides the best Customer service!! Very helpful.

Sandy helped me very much with my rental and answered all my question.

This was my first time going into any Public Storage location. I wasn't expecting much so when I was welcomed by Sandy, I immediately felt comfortable. All my questions were answered and I was able to purchase all the supplies I needed. I was so pleased with the attention to detail; its rare to find employees that go above and beyond now a days. Sandy was so friendly and very attentive. Thank you for all your help!

Sandy is an amazing asset to this business! She is always there with a willing attitude to help solve any issue! Thanks Sandy!

Sandy has great customer service! Very helpful with my move out today and answering all my questions.

Sandy has such great customer service I’m a nervous wreck due to moving she definitely made me feel at ease with what boxes to get and how many to get!!! I even learned that there are wardrobe boxes too!!!! I will be coming down to the facility to get my boxes thank you sandy!!!!!!

The Girl Sandy in the Eastern Ave Malden location has Always gone above and beyond with any questions or problems I have had. She is a delight to deal with. We need more people like her in this world. She is an asset to your company. Best regards, Dr Ronaldo G Cooke

Sandy is so very helpful. Thankyou!

Sandy was extremely helpful to me and especially my wife Amanda. Sandy remembered her every time she called and Sandy was very polite and helpful. We had a moving company clean out our house to move it to storage, waiting for it to be loaded in a container for overseas. She worked and coordinated with the moving company ( top notch movers) extremely well. And she assisted me and my wife Amanda to add box to storage. Sandy does not only deserve 5 stars but a constellation !

I always see Sandy when I come in always helpful and great customer service.

Sandy that works there he's very efficient and she's very very helpful I've been there for 5 years did she's always Pleasant

Rented at this storage and sandy had great customer service 1

I had a few mixups with my unit agreement which were really not ideal the day before having a moving truck come. On a much more positive note, Thomas helped sort everything out. I cannot say enough positive things about him and his customer service. Thank you Thomas!

The property is very clean. Sandy is very pleasant and helpful to work with...

Sandy is friendly and has great customer service.

Rent here at public storage sandy always gives great customer service and always helps out¹

Sandy is very helpful and friendly. She has great customer service.

Place is trash on trash. Don't even bother, don't give them your money and DO NOT BUY A STORAGE UNIT FROM HERE. Tracey is cool, this place is terrible

I have been to this location a few times and went recently to grab a few boxes and Sandy was a great help. Answered all of my questions with no problem and made my experience much easier! Thank you, Sandy!

I've used this Public Storage location a few times now, not because it was close for me but because of the sweet girl that works there, Sandy. Sandy has always made me feel like my belongings were safe there, she always has a smile on her face to greet each and every customer, even when she is speaking to you on the phone, you can sense her smile and friendliness! She makes the process so easy, I would highly recommend using this location for all your storage needs! I would also like to add that it was clean there as well.

I went in to get some information and Sandy was so helpful, very pleasant and easy to talk too. Definitely need more people like Sandy in customer service.

Sandy is a nice and helpful person, always answering all the questions right to the point

Office manager Sandy make the closing transactions smooth as possible Thanks for service

Sandy was really nice and helped us get situation. They’re under construction.

Sandy has good cutstomer service thank you

Thank you !! Sandy gave us Great service !!!

Sandy was a great help and showed us multiple storage units in order to us to be informed about our decision. Thank you Sandy!

Quick and Awesome with Sandy. Efficient and professional.

Sandy is so fabulous! So helpful and friendly.

Sandy at customer service is very helpful and friendly. I really recommend this place.👍🏼

Sandy is very excellent customer service always helping me.

Just rented a storage unit and sandy helped me secure my unit great customer service

Great customer service at this location. I went in the other day to buy some boxes, Sandy greeted me and made sure I found everything I needed.

Sandy was so helpful with my storage/move in process! Highly recommend!

Friendly staff, Sandy was very helpful and very informative, I highly recommend this location.

Stopped in to get some boxes for a move. Sandy's customer service was great

Followed Cod-19 safety procedures. Staff wearing masks. Sandy was very helpful and informative, answered all of my questions. Great experience.

Being an owner of a business myself I understand that customer service is a vital key success The customer service that I experience here from the employees especially

I was confused at first but the girl that worked there, sandy was very helpful with showing me how to use the storage unit!

Sandy. Provided amazing customer service. Made the process super easy.

Sandy from the Rt 60. was amazing helping secure a space and Jason from Salem did a great job following

I came in today to get a storage space and to my amazing customer rep. Sandy helped me out by giving me all the information that I needed to secure my unit!

Awesome

My name is deborah. I am a very happy and satisfied customer here at public storage in malden , it was very hard for me to find a unit affordable and easy access, found Malden public storage, and found a very informative women by the name o f Sandy who is very organized and efficient with all my needs. At one point i was going to give up and Sandy always makes me realize To keep pushing. Very greatful. To of met a person so caring kind and understanding with out judgement.

Sandy has great customer service. I’ve been at this location for over a year now and I’m very satisfied with her help! Giving her 5 stars because she deserves it ✅

Came to see Sandy she made my move in so easy. She is awesome and professional

Sandy was super helpful and explained everything super clearly - which was good as we had never rented storage space before. Thanks for the help the tips/advice!

Sandy was great today made my moving very easy!

Sandy has good customer service moving for me.

Sandy was very helpful and took time to help me out with my space

We dropped off items for our client at this location, and Sandy working at the desk was tremendously helpful and accommodating. Outstanding customer service. Steve Boucher Bay State Movers

Sandy was the customer service she was great

Sandy was very helpful. Process took less than a minute.

Sandy was great she was super helpful and friendly

The Public storage on Eastern ave Malden staff was soooo helpful and pleasant. Sandy went above and beyond, she made a stressful day alittle less stressful. Thank you so much Sandy.

Staff member Sandy was very helpful.

Sandy has great customer service and helped me with my bill

This storage was great just rented a unit on Sunday, coworker name was Elleni who helped me, she was wonderful I didn’t know what I was looking for until I talked to her

Sandy was really nice, helpful and sweet!

This is a very good Public Storage location. The staff is reliable and helpful. I've had several different units with them over the past few years and they're easy to work with. Sandi is the main person in the office there and she is really helpful--especially now that we have moved pretty far away but still have stuff in our storage unit, which can be a little stressful. She's very considerate and kind, and makes things easy and reasonable!

The woman Sandy at this location is a sweetheart. Helped me with all my things gave me tips and helped me make this whole process so much easier and smooth. No stress thanks to her all my questions were asked with no problem at all. A1 customer service for sure. Highly recommend! Thanks again Sandy!

Sandy has great customer service she made my move in very easy

Sandy stayed and helped us with the moving process. Very good customer service!

Great customer service from Sandy!

The service was great good customer service.

Feel very lucky to have Sandy help me get a storage unit during a stressful move. She really made me feel at ease and explained all necessary details clearly. Thank you Sandy

Very good experience there with Sandy being patient and helpful. Have rented here for several years and it’s always been top notch.

Sandy was awesome! She was very helpful to my needs. I recommend anyone needing a storage unit come to 650 Eastern ave. I would also like to add, I went to secure my storage unit, and Nick, took really good care of my reservation needed to guarantee my space. I would recommend using Public Storage at 650 Eastern ave. in Malden to anyone seeking honest, courteous, and respectful customer service. It is always a pleasure to do business with kind, and helpful people. I know my property will be safe and secure. Thank you!

I have had actually several instances at this Public Storage location where Sandy, in particular, is always helpful. However, I had leg surgery over the summer and was in the hospital for three months- I was really in a jam and I couldn’t accomplish what I needed to do from a hotel bed. Sandy went above and beyond and portrayed excellent customer service while showing and verbalizing sympathy for my unique situation. I recommend this location highly.

The customer service Sandy provided at the Malden location was outstanding. She was very thorough in giving me the necessary information needed and happily answered all of my questions.

Great customer service from Sandy. Easy to move in.

I highly recommend Sandy for any of your storage needs! She was a pleasure to work with, very accommodating and helpful!! Moving can be very stressful and within minutes of meeting Sandy, i knew I had chosen the right unit to store my furniture. Rest assured, you are in great hands at public storage in Malden!! Thanks Sandy!!

I recently went to Public Storage at 650 Eastern Avenue, Malden, MA and had the pleasure to work with Sandy in order to obtain storage. She was knowledgeable, efficient and a very pleasant personality. It is not often that you meet someone in a company that is so helpful and takes the time to listen to what you needs are and helps to give you the best price point. She showed me the facility and it was extremely clean and well maintained. Every customer that came through the door was greeted by Sandy on a first name basis. I recommend this storage facility very highly and hope that you have pleasure to work with Sandy for all your storage needs. Janet P.

I rented a storage unit from these people in Malden June 23rd paid $60 a week later they charged me $100 and told me that they charge people on the first of the month so I pretty much paid a 190 with taxes and fees not even being there a whole the month I vacated July 29th we in August 19 and they're still charging me even though I left my unit empty and no lock this public storage is a scam artist customer service sucks I do not recommend anybody to go to public storage in Malden horrible an unsatisfied

I went to the wrong location at first when I went to move in and Nick (from wrong location) was so helpful and nice. He called the right location to let them know we were coming (we were running late) and told us how to get to the correct location. Once at the correct location Russell helped us. He was wonderful and so helpful. We locked the keys to the van and locked all the doors. With all our stuff inside it. No phone, nothing. He let us use his phone to call U-Haul to come unlock the door. While we were waiting he bought us water and snacks. He let us wait in the AC and called the wrong location to tell them to send the U-Haul guy to the correct location if they went there (both locations and on the same road). He went above and beyond for us and I am very grateful. Thank you Russell.

Professionalism, expertise and excellent service by Sandy made the entire process comfortable and a pleasant experience. She's a such amazing person, you are lucky to have her work in here!

Please do talk to the Property Manager as that tells you a lot. Sandy was AMAZING and AWESOME from the start, and that translated to the great experience for me on move-in day. In a service industry which can be tough, Sandy is very humane, friendly, kind and courteous while being professional. A true problem solver (even helped me solve problems caused by my movers), she has set a new bar for going above and beyond. She takes pride in the way the space appears and isn't afraid of doing the work it takes to keep it that way. It is very apparent that she cares - for the place she runs, how she runs it, and more importantly for the customers. Moving is never fun, and storing can be challenging for the uninitiated. But the right person at the facility can make a ton of difference. Sandy, thank you for all you did to make this experience a great one for me! (In full transparency, Michael from the 450 Eastern Ave, Malden location had transferred my reservation from his location to Sandy's, since they had run out of units of my preferred size at his location. Thank you Michael for taking out the time, helping me find this, transferring my reservation to this location)

Went in with questions and Sandy helped us and answered all our questions. I look forward to doing business. Thanks Sandy

First time using this facility and I have to leave a review for the great service. The customer service from Sandy awesome, she was very helpful and full of information. Very clean and highly recommended.

Just rented a storage unit there, no issues, great customer service! Sandy did an awesome job and helped me with everything !

This facility is first in class! Not only is this storage site clean, convenient and well organized, the staff is AMAZING! My husband, Rob, has been working with Patrice, and always comes back with a smile and a story about how fabulous she is. Thanks, team, for all you do!

Patrice is the best. Deserves a pay raise.

Great service! Sandy was very helpful.

Sandy provided excellent customer service! Will definitely be returning!

Sandy helped me move into storage great customer service

I have never rented a storage unit before so Sandy was friendly and helpful in the process. i was quoted a rate online and was charged more, even though it was guaranteed. Wasn't prepared to pay as much as i did at sign up. But Sandy is assisting me in resolving the rate issue and hopefully it will be taken care of soon! She is on top of it and eases my concerns. ***Update*** problem was solved! I still don't fully understand what happened but the point is is that I was able to score the price that I was quoted.

Sandy was a great help. I went in looking to buy boxes and tape and she was so kind and friendly. 10/10 customer service!

My name is Shataeya and I just went into Public storage and was given excellent customer service! I recommend all my Maldonians to consider Public Stoage in Eastern Ave! They are very kind, and their willingness to help is superb! :))

Patrice rocked it, took very good care of my storage needs, Very helpful. I highly recommended

I reserved my unit online, which was supposed to be a dollar for the first month. Then I got hit with a one time admin fee. Then I was told that I was going to be charged a prorated rate for one week (because I signed up a week before the end of the month), and wouldn't be charged again until the following month (5 weeks after signing up). The prorated rate was 1/3 my rent price, meaning it wasn't properly prorated and overcharged. THEN I get told that I have to have insurance on my unit. They didn't tell you that before showing up. And I said I think my renter's insurance covers this. Well, because I didn't know for sure, I was obligated to sign up for insurance I didn't need. So I ended up paying a lot more than I was led to believe when I reserved the unit. Now, I get to cancel the insurance ("Orange Door") that I paid for, that covers a full month, two days later. I feel nickel and dimed, and that didn't leave me with a good impression. I don't think this is a reflection of this location, as much as it is of the company. I felt Russell was great! He was kind and friendly and went through all the information with me, and showed me around the facility. But it seems to me like the goal is to dupe people into paying a lot more at signup than is led to believe on the website.

Very good service and professional Sandy

Very good customer service and make easy move in for me

I was there today and Sandy was super nice with me she showed me around the facility and explained everything so I could have The best rental, she also reminded me that I need some boxes and tape which a totally forgot to buy but because she offered I bought it. Only great things to say. Thank you Sandy

Sandy was very helpful today for me and was very informative. Great job.

This location is very bad and dirty , I lost a lots of good and excellent furniture & some stuff , lots of mise and rat , the manager is so rude , I don't recommend any one to store his items or belongs there

My reservation was at 10AM and Sandy helped with my move on November 1st 2019 and she was great with the process and the move was smooth. Great employee

Sandy was an exceptional help to me setting up my account and helping me find the right fit for my needs

Sandy was very professional, absolutely helpful, and her customer service skills are outstanding!!!! Thank you Sandy for making the whole sign up process go smoothly!!! AH

Rented a unit here, great service from Russell easy to move in and facility clean

The prices are to high & they keeping going up every other month

Sandy and Russell make everything easy no question left unanswered and it was very easy to move it with the carts thanks

Great customer service easy move

Sandy is amazing... she helped me a lot to decide what unit was best for me.. she was very friendly and patient with me..

I LOVE SANDY!!!!!! she is always helpful. Literally I forget to pay my bill every month and she calls to remind me! Lol. She always happy and friendly makes you feel very welcomed! I recommend this place with no reservations!:)

Sandy was awesome super helpful and always available to answer my questions. My stuff was in perfect condition when I moved it all out.

Moving isn’t easy but, Sandy made it a smooth process for me. Thanks for everything, you truly are a star!!!

This place is RODENT INFESTED! We found evidence of a rodent infestation in our unit, and reported it to management. No help was offered. Management offered to give us free boxes to move our stuff, and sweep the rodent droppings off the floor. There was no mention of pest control or damage remediation. We’ve been paying ever increasing rent for almost a year now, and all we have to show for it is a storage unit full of formerly treasured belongings that are now rodent damaged garbage.

Customer service was great thank you

Moved out of public storage have all positives about this place including customer service sandy and Russell went above and beyond to help me and my family

I just checked in with Russell, he was great. Very friendly, very thorough while still efficient. Great experience so far!

Sandy is awesome and great service loving it

Sandy was great thank you

If I am dropping stuff off before the close hours off the gate can I still get out if its after 9pm

Great pricing and customer service

It's a storage facility. Nothing great but nothing bad either. Parking but not in the greatest area. I can't speak to their security.

Cindy and Russell was very helpful and polite....they did an amazing job helping get a great units...

Quick and easy sign up. Great customer service.

Bom dia tenho experiência de 20 anos de farmácia de manipulação no Brasil . E chequei aqui a pouco tempo gostaria de saber se vcs contrata como devo fazer gostaria muito de trabalhar aqui nessa área. Obrigada

I rented a unit at this location and the lights in the hallway near my unit would not turn on, very unsafe situation. Only rent here if you have infrared glasses to walk in the dark. I called Patrick several times ( the supervisor ) he never called me back. They should not be renting storage unit if the lights in the hallway are not working properly. It took me a while but I've decided to leave a review, I truly believe this is a serious safety issue, if someone falls or gets hurt while walking in a dark hallway inside the facility they will definitely call you back and also it seems as the supervisor is careless about calling customers back. I'm still waiting to hear back from public storage management, let's see if after this review they will call me back, I doubt it but let's see. The recepcionist was very nice, they are lucky to have this girl working for them. At this point I want a refund.

Update to review: after initial positive review regarding the helpful staff, unfortunately the experience at this facility was hugely concerning. Became clear the unit and facility have massive rodent issues that created an awful scenario. Management up to the district level did nothing to fix it after multiple requests. Made for a horrible overall experience and very difficult time.

I have to say Sandy's customer service at the Malden location has been by far the BEST customer service ever!!!! I've been at this location over three years. Sandy responds to ever call and help you to the best of her ability. THANKS SANDY!!!!!! YOU ROCK!!!!

From the moment I clicked to reserve my space online my experience has been more than A+. I received a call from Sandy at this location within moments to schedule my move in date. Sandy answered all my questions, explained everything, and offered suggestions when arrived for my appointment. Sandy was pleasant and had a great attitude while helping answer some of my annoying questions :). The location is clean, easy to access, and affordable for any situation. Would highly recommend! Great Customer Service!

Excellent service thank you Sandy!

can u still put your things in storage

They ask for too much money

What great behaving we would definitely come back we were amazed by Cindy she is a great customer service here .

professional service from Sandy! check in process is easy, great place to store your belongings!

Rented in malden customer service very easy to understand process thanks

Neat & clean facility with a really nice staff. You can access this location after hours most days. I'm not sure the hours for weekends & holidays. Please check the website.

Walked into the malden location just for prices and sandy gave me all the information and she helped me rent the storage right away nice area good lighting and my unit niOt to far from elevator

Russell had great customer service!

Needs more carts..drain gate near front doors needs improvements around it for carts catching on it..great staff..tighter security needed

Price of storage unit has almost doubled since moving in

Rented at malden public storage ,Sandy was very helpful and very nice , facility is clean , and very easy to move in

Sandy, Thank you so much for all your help. You were truly helpful. I recommend this place to who ever needs help with storage. Once again thanks for everything.

Professional service from Andre. Clean facility. Easy to make payments. Highly recommend. Adding on 5.25.18, Sandy went above and beyond in her customer service today. Helpful, friendly, professional, courteous, and most importantly, solved the problem that needed solving. A true asset to the company, and the clientele. 5 Star Service.

Sandy was great in the store. Very helpful!

Sandy was so helpful with the process. Very kind great customer service.

I MADE RESERVATIONS THROUGH THE CALL CENTER TODAY BUT WHWN I GOT TO 650 EASTERN AVE MALDEN MA AND SPOKE TO SANDY AND SHE HELPED GET ME MOVED IN I DIDNT HAVE TO LIFT A FINGER AND SHE WAS AMAZING BEST EASIEST SERVICE I EXPERIENCED IN QUITE SOME TIME THANK YOU TO SANDY AT PUBLIC STORAGE IN MALDEN XOXO I WILL BE HEALED UP SOON LOL...YOU ARE AWESOME

Sandy was very friendly and provided great customer service. She was more than helpful to us as first time users of a storage renters and answered all of our questions.

I would love to say a huge Thank You to one of the Public Storage employees...Sandy, at the Malden, MA location. She really went above and beyond in my eyes, to helping me with a bit of a dilemma. I had many questions to ask, and she knew every answer. I just recently was released from the hospital and Sandy didn’t want me to make an unnecessary trip out in the inclement weather. She was very friendly, courteous, and professional. And she was extremely knowledgeable. I was truly impressed by the service that she provided for me. It really was so very considerate of her, especially given my state of health. If all of the Public Storage employees are as helpful as Sandy, then Public Storage can consider them to be quite lucky. Thank you again Sandy. Your efforts certainly do not go unnoticed!

Russell and Sandy were very helpful setting up my locker and writing instructions in an understandable manner. Nice loading area. Very secure location.

Great job by Andre with helping me find a unit for my move to Boston. Facility is clean and easy to maneuver around in.

I always stop bye this location in malden sandy and andre are always polite when i come in for service always easy to make payments property is always clean i recommend this public storage to anyone keep up the good work

I was unsure of how to open my lock on the unit i always have a hard time with it, Sandy came right up and showed me how to unlock and lock my unit correctly , Thank you for showing kind customer service was very helpful

EXCELENT SERVICE BY ANDRE

Andre was the representative that helped me. He was of very satisfactory service. He went above and beyond to accommodate my requests from showing me around signing me in and very patient to listening. I recommend and appreciate Andre anytime.

clean easy nice

I recently moved to the malden area and needed a storage space for some of my things. I was impressed with all the help I received from Russel. He was so friendly and patient with me. Definitely A+ customer service from him! I would recommend Russel to anyone who is looking to store here.

The staff were very informative, the place we exceptionally clean. Will recommend this place to my friends and relatives.

Alli was very helpful . He informed us about the insurance and informed us about the lock . He informed us about the policy . He was really great .

Market rate fees. Almost never any carts available - be prepared to hand carry all your stuff.

good customer service at this site. reserved online, had a confirmation call in the morning, then they were ready for me when I arrived. Russell was super-helpful and patient in addressing all my questions and concerns.

Very great service i received from Russ and Angela. I was unsure if I needed the storage but after speaking with them and getting such a great deal...I went with it and I'm glad i did. Every time I went into the office to bother them for something, they were very kind to me. I recommend them to everyone!

Angala and Rusel were so kind to me, i just moved here from Florida and wad very stressed out but once i got to my appointment Angela was so kind and outgoing and funny, shemade my stress go away. Thank you to public storage for helping me keep my stuff safe and also giving me insurance so i know I'm covered if anything were to happen.

I'm extremely upset and confused with Public Storage's management at the 650 Eastern Ave, Malden, MA location. I admit to being late with my rent this month (September), but I now have a $0.00 balance so why should I receive a final notice in September about October's storage rent when October has not arrived yet? This unfairly-given final notice contained a late fee for October 2nd, and a lien fee for October 7th. Whatever happened to the six-day grace period? The statement asserts a false claim to obtain a lien for my property which is valuable to me. I've received this treatment even with having maintained my rental space for 7 yrs, to which I've paid diligently every month. If you decide to rent with Public Storage, watch out for their unethical business practices at the 650 Eastern Ave, Malden, MA location because I received their so-called first notice, made restitution/payment for the storage, and still received their final notice to which my property is being threatened. #PublicStorage #unethicalbusinesspractices #loyalcustomer

Sandy and Angela were very helpful to me from reserving a unit all the way to renting one. The facility was very clean. So far a very good experience!

I had a easy move in and Sandy was very helpful and patient . (Thanks Sandy) The store is clean and the manager was very good i would recommend anyone to use this storage

Great service!

There was a lot of confusion, and miscommunication, and the company cancelled our reservation and gave away the unit two days after we had reserved it, even though we were told we had seven days to come in and pay for it. Angela L. did a wonderful job clearing up what had happened, and helping us get a unit for the price we were promised. She explained everything very well and did what she could to help us out. Angela L gets five starts, the company gets two.

*Update below* I'm actually quite disappointed with this facility. I have been trying to reach them for two months and have yet to receive a call back. I am currently out of the country and have questions regarding my agreement, but the number they have listed on google, their business card, their invoice emails does not work. My friends and family in the US as well as myself have been reaching out to the 800 number that redirects to their office and left messages but have not received any contact back. This is really discouraging for someone who initially had an amazing experience getting set up. If I knew that they refused to remain in contact except for payment with their customers, I would've never stored my belongings here. EDIT: this is BEYOND frustrating. After posting this, I received an email but have yet to hear back. If SOMEONE. ANYONE can answer this or put me in cintact with someone who REMAINS in contact with me that would be great. "Hi Mark, Thank you. I sincerely appreciate your email as I have been concerned that the storage place has shut down. I received my bill and noticed it went from $95 to now $113. I looked through my emails to see why the price has increased by almost $20 and was unable to find anything. Can you please let me know why the sudden increase? Also, I will be back in the US the last weekend of September and I will either terminate my storage unit or downsize it. Is there a timeframe I would have to let you know which action I take? What would be the cost of downsizing? If I am looking to junk the large furniture, is there a service you could recommend? Thank you, Heidi

This was my first time EVER using a storage facility and Sandy and Angela were excellent with easing my concerns and answering all of my questions!

Angela L. And Sandy did an excellent job and have excellent service!

Sandy was very helpful on our last day! Thanks!

I was very happy with the customer service here. I was given a tour of the facility and my agreement was explained clearly. They are very willing to answer questions and it's easy to pay online. The facility is also clean and well lit! When it was time to move out, I got a phone call thanking me for my business. Very professional staff and would use them for storage again in the future!

Angela L. was most helpful and informative for me in setting up my account

Public Storage in Malden is great. Sandy at the customer service desk is very helpful and friendly. The storage units, building and parking lot are clean and well-lit. The electronic gate and elevators have worked every time that I have visited in my first month of renting a space. This location on 650 Eastern Ave. even has a bathroom for customers to use.

Cindy & Angela best costumer services.. make everything easy for you with the paper work... excellent place to get a storage

Angela was great, very friendly girl. She really knows her business. If I could I would give 10 stars, I enjoyed my stay, and will come back if I ever need to. Thanks again Angela!

They told me over the phone they had a unit for a certain price, when I arrived they told me they could only rent me a unit for twice the price. They tried a bait switch. Liars.

Excellent service! Debra, the staff here, showed us different options and storage places, we also got great rates when we reserve online

I opened a storage unit in Malden on Sat. 2/25/17 with Angela (from the Everett facility). In error I requested the wrong unit and all paperwork was filled out accordingly. When I returned to correct my error and open the right unit Angela was as helpful as she was opening the original unit. She assured me that it wouldn't be a big deal and proceeded to make the correction without making me feel worse for my mistake. The facility is kept well and Angela is an asset to Public Storage.

Taylor is awesome, she really took her time to navigate me through a stressful time.

Very cozy office area with a very efficient and outgoing manager. The space I have is good, and Angela was just so bubbly and cute. I would 1000% recommend this storage place!!!!

To much MONEY

I had a dilemma concerning a storage transfer. The relief manager for the day, Taylor went into action. She was very helpful in keeping me a very happy customer. I am grateful for her kindness, patience, and her great managerial skills. Thank you, Taylor! Farah Desroches.

It's a fantastic place and excellence service.

Great clean place. The staff (Taylor & Chris) were extremely helpful. I feel like it is a safe place and they are there to answer questions and guide you. I would definitely use them again in the future if I had to.

A good place to store things that I don't need

So far I'm having a pretty good service with this place the young ladies that I spoke with were very polite friendly and helpful explained things to me in extreme depth so I could understand because this is my first time ever using a storage facility it's my first month going into it so I'll see how it goes but so far so good. Also very convenient location for me right down the street from where I'm moving and moving to only thing that I don't understand is that they close at 9 o'clock and then I can't go and move storage after that point because I was moving late at night and that was the only time I could get help that would be one thing I suggest changing even if it requires having a security guard there all night to ensure extra security for all customers safety for belongings and the satisfaction.

Fabulous customer service by Taylor!

I was assisted by Taylor, the relief manager and she was extremely professional, helpful and reliable. Taylor answered every question I had and she even filled me in with the "fine print". I would absolutely recommend this storage place on Eastern Ave and if you have the pleasure of getting Taylor to assist you, you are in great hands.

Great service!

My friend was renting here and they were great. A little dirty from a construction project, but they did their best to keep it clean. Friendly staff and a nice building.

Customer service was awesome. Tanner and Emily were very helpful. All my questions answered...

Today I had went to check up on the roof situation and the man at the front desk Tanner, was beyond helpful and caring and took the time to explain the situation. I was not pleased with how corporate spring this upon us customers without warning but tanner explained it much more clear than the letter and I appreciate that. Thank you for the great help Tanner, your customer service skills are great!

I rented my unit today, Tanner and Emily were incredibly helpful and friendly. While I was there signing my paper work another customer came in and became verbally abusive to Emily because she was following a policy to not give out a gate code without proper ID (which, personally, makes me feel safer storing my property here). Tanner came to her rescue, defending her and the policy. The man threatened Tanner's life!! I swear people have nothing better to do. I don't think I would have handled a threat to my personal safety as well as Tanner did, nor would I have handled the personal insults and vulgar language as well as Emily. They both handled themselves extremely well in a very stressful situation. Thank you for the wonderful service even while this ridiculousness was happening.

Tanner is great!

Tanner and Emily were a great help.

Tanner is great!

Tanner was very helpful with his service he explained everything in detail, he gave me tour of the facility I'm glad he was here to help thank you.

I had recently rented here for a while and I was very pleased. The building was very clean no complaints, when I moved out the guy working in the office Tanner was very friendly and talked with me for a while and he always had a smile on his face. If I need to store again I will be a returning customer

I went in to ask a few questions and the customer service representative Tanner was absolutely the sweetest and helpful person I have had the pleasure speaking with at this company. He really took the time to explain the process And gave me a tour of the property. When I move I will definitely be storing here and I will be referring this location! You need more employees like this.

I've had a storage unit here for well over 4 years and recently miss placed my gate pass code. I honestly wasn't sure what to do. When I went in a young man by the name of Tanner helped me. I was very upset he was able to calm me down and gave me my pass code. His customer service skills are impeccable. This young man obviously takes pride in his work there should be more like him. Thank you again Tanner for all your help.

Tanner and Emily were extremely helpful!

Worst place to storage your belongings. Only 3 carts available to load your stuff to bring it up. Most of the time there is other people using the 3 carts and you have to way for even 1 hour. On top of that depends on the time you go you could be stuck with not being able to storage what you had to since you cant carry a certain amount of weight without a cart. To make it way better! If you forget to pay they do not give you a reminder instead they charge about $75 late fee, prices go up even with only 4 months of having a storage in there and if you end your lease during the middle of the month you do no get a refund even though they go ahead and rent it to some else and they do charge that other person. The manager Chris has the worst customer service ever. I called to inquire about the late fee and to ask if they could waive it since I always paid on time, his response was NO. Another thing do not leave or forget any of your items behind outside, they will call you about 10 times in a day to remind you to pick it up or you will be charged disposal fee!!!!!!!!!! They close the gate at 9PM if you are in there you are F******, no way out unless you walk outside leaving your vehicle behind, customer service tells you they can't open it and will tell you "you have to get out of their property" leaving your vehicle behind with or without your stuff. Uhual!!!!!!!! Cheaper and better customer service.

Service was fast and efficient.

Customer service has been good,Chris helps me with all my questions the property is always well kept and clean

Service was quick and professional. All our questions were answered.the facility was clean and we'll lit. I highly recommend this facility.

Clean building customer servuce is good the space has worked out great for me highly recommend

Clean great service great space like access hours Chris helped with all my questions

Chris did a great job setting me up with my unit. Answered all my questions clearly and got me on my way! Highly recommended!

Your the best i got a second storage i wish that ha more employees likevlDan Chris and Deborah

Good customer service,Clean ,Chris helped me with all my questions,carts are good but not always available

The service was great and the gentleman that assisted me was very thorough in telling me about my storage unit and helping me fill out the forms.

Chris was awesome and helpful , his service was amazin everything make it easy to me and I'm gonna refere this place to friends , great and 5 stars customer service

Chris and Dan were helpful and friendly everything during process well explained

Great customer service, Chris was really great helping me and made every thing easy. I will definitely recommend it to other people.

Excellent service by Chris he helped me with my move in today

This storage has worked out great Chris has helped me with everything and all questions i highly recommend

Very good service from Chris he helped me with my move in

Great service,great price Chris helped me out,very convenient.

Great customer service . Good location.

Chris and Linda were very helpful. Property is very clean and great customer service!!!!

Jackie was a worker she gave me all the information that was needed to make this a smooth transition!

Friendly place! Chris and Jonathan are very helpful. Definitely recommended for storage location in the area

It is an amazing experience. The confort, the customer service, the ventilation. Over here at eastern ave Malden, it 'a really great.

Malden public storage is great. Chris and jonathan go out of their way to accomodate any storage need. The parking lot is great because i can pull my box truck up to loading dock real easy. It has worked out real well for me and my clients and i highly recommend them

I think the whole team is great Chris has one of the best customer service that I have seen he always goes beyond from what he needs to do . Also the property is always clean very big plus .

Everything excellent service is great, clean Chris and Jonathan are really helpful

Excellent! Very good service .very clean.Jonathan is the best!

Flawless. Needed storage, this place has it. Clean, loading dock, easy in/out, professional staff.

Perfect Jonathan dis a great and professional job.

I liked the service over this public storage , everything was good , a special thank to Mr.jonathan he was a very kind man .

No complaints here just didn't wanna pay $70/month when I only had a few things to store

The property manager was knowledgeable, friendly, and responsive to moving issues we experienced. The original unit we reserved was too small, and he was able to upgrade us to a larger unit at a reasonable price, alleviating an otherwise stressful situation. The location is very secure and they even have carts available to make the move a little easier. I highly recommend this location.

i really liked this store i never rented before any storage space, i went in everything was fast and well explained. Jonathan was really nice usually i dont comment on stores but ill give you my rate of the store is100% Great. And jonatha keep being nice and helpful, Because will go far. Thank you for your help

Jonathan was amazing and very helpful. He explains the size of the spaces and how much can possibly fit in a particular space. This helps me tremendously. Thanks Jonathan, you're awesome!

Joanathan was very nice and helpful!!!

Manager Chris was professional and helpful. He made the process easy and pleasant. The facilities are clean and well maintained.

Always helpful whenever I have questions or concerns

I been storing here for a long time jonathan & chris are friendly and would go out of there way to give great customer services would recommend this place to any one of my friends and family.

Since you all have been asking me for months to write a review of your business, here goes.... I can't get out soon enough! Been a loyal customer for almost 2 years, but will be moving my possessions elsewhere. I had a check for payment that was delayed in getting to you, even thought it cleared my account well in time 2/2), 2/1 was a SUNDAY and was received at your office 1 day late and I have to pay a $54 late fee!???? I can tell you on 3 occasions when I did not receive any scheduled mail due to the Blizzards we have received this month in Malden, MA. You couldn't even find the public mail box on my street for 3 weeks. I nicely asked that the late fee be waived under the circumstances and my good standing to no avail..... Not Chris' fault, he tried, but Correct the issue or I will take the business elsewhere and write reviews on every circuit I have available.... Now I'm going to write the CEO of Public Storage to get his take on the matter... Warm regards.....

Place was clean. Great customer service. Jonathan was was very helpful. Easily accessible.

Very clean facility and have been pleased with the customer service. Chris is very helpful and I would recommend this facility for all your storage needs

Jonathan and Chris are both amazing workers. They make sure the building is clean. I would recommended this public storage to all my family and friends.

Mr Joanthan is really a nice guy who is very warm and helpful. We asked him many questions due to we are new comer to Boston , he is very patient to answer all our questions professionally and friendly. Public Storage is impressed to us as it's wonderful management and staff services.We like Public Storage and will surely recommend to our friends if any chance in the future. Thanks.

This place has exceptional customer service and I will continue to highly recommend to all friends and family for years to come ... It is a safe as well lit facility that I feel comfortable going to anytime I need . The people are very knowlagable and helpful .. A plus service !!

Lisa and Almond are great. I was having a bad day. This crew made my day. They put a smile on my face and made me laugh. They have a clean property and good people here. Keep up the good work

Lamond and Lisa are great. They are professional, respectful,and honest. Im glad im storing my stuff in a nice,clean, safe environment. Keep up the great work

The place was nice. Chris, the customer service provider was very helpful and courteous. The only thing that could be better is if they played some jams in the waiting room.

Chris was very helpful. He gave me one on one service, answered all my questions and even delivered my purchases to the car. I need more supplies yesterday for packing and even though we weren't in the area of this store we made the trip anyway because of Chris and this store. A pleasure to work with.

Good job they do here and Chris at the front desk great

Lisa treated me with the out most respect. Thanks you for your great customer service. Property is very clean. Keep up the good work

Great experience working with Chris to get moved in. No hassle, efficient check-in, clean facility. Impressed!

Chris was very nice and hhelped me with evry question I had. The place is nice and customer service is very good. I would definitely recommend it to my family amd friend

I always get treated great here and they so nice and always help me out

This site is definitely a 5+++ establishment. Clean, well-lit, organized. The staff is always there to help. Lisa, Manager?, if not she should be, is exceptional. You have a question, she has the answer. Everyone there helpful & pleasant. They are like family. I recommend this site to anyone who is looking.

I rented today, it was awesome...great customer service, fast and efficient... will recommend to friends and family, The staff is friendly and courteous. Very clean place and is secure. I was very happy, and I wasn't locked into any long term contract.

Very well Maintained, Security everywhere in building and outside. Excellent Service by Lisa and her staff. Recommended to several people about using Public Storage.

Very professionally managed. Knowledgable and friendly front staff. Clean property with good security. Be sure to take advantage of web pricing which is better than what staff can usually offer.

Awesome customer service. Rented a unit with my friend john today. The staff was awesome and helpful!!!

The site is always clean. The staff pleasant and very helpful. I'm able to pay for other storage locations thru this location and I find it very convenient. They have recommend other storage options to help me save money.

I've been using this storage facility for about 6mths and the staff are always very friendly and helpful. Lisa and Candice are usually the ones I work with and are always a pleasure. The storage area is always kept clean and orderly. I would recommend this facility

I have rented one space or another at Public Storage Malden for the last 10 years straight. In that amount of time I have seen a lot that is good, and some things not so good. I do feel I need to go on record stating that, since falling under the umbrella of the leadership of Property Manager Lisa, all of my experiences at this location have been in the good column. Or, rather, the Excellence: Above & Beyond column. She has somehow managed to focus on my needs, questions, and requests, as they arise, with remarkable enthusiasm despite the heavy demands on her time and attention that this particular property demands of it's manager. And if you've never had the pleasure of visiting the Malden office, I can tell you, it is a very busy place. Lisa provides an atmosphere of warmth and family combined with a disciplined professionalism that has kept me from going elsewhere when the corporate office (routinely) raises my fees. I know that with Lisa running things I am assured of a clean, safe, remarkably we'll maintained, and very friendly facility in which to keep my belongings. I have only ever benefitted from her service here, and have recommended this facility far and wide due in large part to her steady leadership.

Very helpful people that works there Lisa and Joseph was amazing, they answered all my question. over all very good experience would recommend them.

Absolutely great, quick, enjoyable experience! I just wish they were opened later with my schedule :(

great people at the front desk. helped me out soo much. got the storage I needed. would recommend