Public Storage Self-Storage Units at 650 Eastern Ave, Malden, MA

Great and smooth experience for my first Storage unit rental which I did with Public Storage (PS). Stephanie was awesome; she reached out to me proactively, answered my questions and guided me through the sign-up and on-boarding process. She also helped me resolve a little glitch with the return of the PS padlock which I ended up not using - very professional. Site was very clean and which had access to instant help virtually.

During the week of my move in, I had a lot of hiccups, snags, and misunderstandings that the property manager, Stephanie, helped iron out. She was incredibly helpful, answering all my questions and confirming what I needed to do to properly move into the storage unit, and I have to tell you, her empathy went long way toward making a difficult process so much easier.

Stephanie was an absolute angel. She guided me on the phone through my options and made the process very easy and simple. Excellent experience!

We have had a great experience working with Stephanie. She has been extremely helpful in finding us a unit, making the process easy and hassle free.

Michelle and steph helped me greatly today. Would recommend this company to my friend and family.

Stephanie was extraordinarily knowledgeable and helpful. She answered questions with precision and clarity. When we arrived to process some paperwork, everything went smoothly; we hit one bump and Stephanie addressed it immediately. Kind, thoughtful, and top-professional kudos to her.

Very excellent customer service and prices 💯

Great Team at 650 eastern ave, Malden, location Stephanie is awesome she is the manager here, she is always very helpful i recommended this location

I'm a longtime customer of Public Storage at 650 Eastern Ave in Malden. This location is self service but I still find it to be very responsive when the need arises. Recently I dealt with Stephanie to change my storage unit in order to save some money. She was friendly, helpful and efficient (and got me a good deal). I couldn't be happier with the services provided by this Public Storage location. If you prefer a full service location, there is one just about a block away.

Stephany the store manager is very professional and helpful. Thank you Stephany for providing the best serve ever.

She did a wonderful job helping me and guided me. Very helpful with everything. Very respectful and friendly. Thank you.

Clean and well maintained property. Thank you Stephanie for your assistance here.

She did a great job helping me at the eastern ave public storage, she knew what she was talking about and helped me with my issue! She was very prompt ! Great service !

Paul was great excellent service and extremely professional

I am completely devastated and beyond angry. Don’t bother w/these robots. They auctioned our entire storage unit without contacting us by phone or email. we were out of state for several months attending to a sick relative and were not notified that the payments were not going through. No calls or emails, no nothing. I am a photographer by trade and my iMac that I used for work and had for over 12 years with hundreds of thousands of my children’s childhood photos, hard drives with backed up raw professional images of clients, so many photos. I find it frankly disgusting that they would sell someone’s personal computer with raw images for anyone to look at. All of our furniture that we bought with our hard earned hourly job incomes. Completely gone, My children’s clothes i was saving for our next child. My maternity clothes i was hoping to use as i am pregnant. My husbands expensive work boots and clothes, brand new crib, baby mattress, changing table, queen sized bed less than a year old, a barely used glider. We were planning on using alll of this in 20 weeks when I give birth. All of our kitchenware. Medical records of my two children’s, my husbands and other important documents. large photo prints of my children. It’s gross how some random person prob has those now. It’s insane how this company took advantage of us and put zero effort and they made money off of the situation and offer no information or paperwork regarding our account being closed?? No proof, no nothing. Just wondering how you sleep at night taking things from people who have nothing to begin with? Money can’t fix this situation. I want our things back and I am told that is impossible.

Estuve acá 2 horas afuera son las 2.35 pm y en la oficina no aprecio a lo mejor se va a los cuartos a dormir y uno con emergencia acá wow

I had to rent a storage unit a few months ago and I went with U-Haul. I found public storage to be a lot better. I was assigned a specific storage unit and the app made the self-service really easy. It would’ve been nice, however, if it link to a map so you could find the unit more easily. When I went to U-Haul on the other hand, they changed the unit I signed up for the one that required going up a short flight of stairs with no elevator access! Also, public storage seemed cleaner and better lit. Not only that but one of their employees called me a few days later to say they saw I had access my unit and to make sure I didn’t have any questions or problems.