Public Storage Self-Storage Units at 595 Lynnway, Lynn, MA

The staff is really great, when they’re able to be there. Bruce is very helpful and kind. The building however, has so many flaws that the corporation should be ashamed of. The sidewalk by the elevators is falling apart, Ive seen people trip and fall, ive had my Dolley stumble and cause all of my belongings to slam on the concrete. I have to bring my own Dolley because the ones they supply make it impossible to steer and navigate through the storage hallways. There is barely any service at this location which makes it hard to access the gates and elevators since it requires you to be on the app. I was only renting a space for four months before they raised the price by $45. Luckily Bruce gave me a break on that until June, by which time I moved everything out. I’m really disappointed in the corporation, by no means the staff, because I figured a popular storage company would be able to supply their locations with better equipment and a better space for their customers of Lynn.

We had a very pleasant experience she went above and beyond thank you Ana

I loved the experience with Kelly, she helped me a lot in everything, she even translated me from English to Spanish... very good treatment, I feel very confident, thanks for everything🫶🫶🫶

Ana me asistió de manera formidable

Waited for 3 hours outside today from 11am until 2pm. Office was locked. Nobody was on site. half a dozen customers were also waiting. Made 3 calls to the main number and a district manager was contacted and was supposed to call us back. Nobody called. Nobody showed up. As a result, I had to extend my van rental for another day and I know have to rebook my return flight to Atlanta because their site manager was AWOL. Tomorrow, I will attempt going back again and if this repeats, I'm going to escalate with corporate and file a complaint with the FTC.

Bruce was amazing! Helped me right away and it was the smoothest experience I’ve ever had. Every time I called in he was pleasant and professional. Handled with care ! Highly recommend!

Bad service guy working on it never is in the office and also ask people for license to get a flatbed to move stuff

One month free.

Bruce B rocks…. His customer service is impeccable…. Hes always cheerful and ready to help in anyway he can…His easy manner & knowledge makes him an asset to your facility… Greeat job Bruce & once again Thank u for your service…. Jackie

Been to the Lynnway office the last 3 Thursday mornings. The sign on the front door says ‘OPEN’. Nobody, anywhere near the building, door is locked and no answer on the phone, or callback from being told to leave a message.

Edit: Got a call from “Bruce” who notified me that manager “Dan” was on site. Dan was helpful and informative when we returned. The unit we looked at was a “5x5” but measured well under, however. We do appreciate the accommodations made but upon review, need to take a look at other options. Original review: Doors locked, call number on the door and you get a call center that will not be able to help you with any on-site issue. Rep on the phone was kind but her system was down and couldn’t help me. It’s 11:45 on a Sunday.

I pay $350 a month to store here after they doubled the price within a year. Now I rent a truck and drive five hours to move out just for them to not have the office open 90 minutes after open time. The property manager isn't picking up. What an absolute joke of a business

HORRIFIC STAY AWAY!!!!!! Customer Service is 0

Kelly was the worst she didn’t help me at all left me outside while she was on the phone then when I got in refused to let me in my unit and was so rude I do not recommend this to store your property

The prices are very fare here

a very nasty girl to sit at the reception and obviously did not receive education from her parents! Such people should not be hired in public places! in a word, because of such a nasty worker, it’s not worth coming to this storehouse! just very arrogant and specifically does not know his job! in a word, the creature is sitting at the reception🤬 plus the problem is to take a cart and go to the warehouses, especially if you have it on the upper floors. very badly done here. in a word, I do not advise even to look into this storage

Kelly and Dan Very helpful for fuest time storage

Kelly was awesome ! Showed me the unit ! Went above and beyond ! She’s very professional! Pleasant visit !

Kelly she's excellent.

Staff is very pleasant and courteous. Always happy with the service.

I want to give 0 zero star. It is an horror movie. Stay away from public storage. Bad experience from the top down. There are other great self storage places out there. This one you will live to regret it

Whatever you do, don’t rent here. There is no climate control units as all the same, hot in summers and cold in winters. The two Elevators are always broken. A couple of times, both were broken at the same time so you can’t access the unit. They will raise your rent as soon as you rent. No security camera working. Gate is always open and broken. Whatever you do, don’t rent from public storage ever. unethical company!!!!!

The unit attendant kept cleaning up after careless renters who littered. He also was very accommodating and pleasant. Overall a clean site.

I found Dan to be very Professional,he went over every detail making sure I would be able To access My storage space What applicable

Both Kelly and Dan made this process easy!!!

Kelly and Dan provided me with great service by being informative, professional, and patient during my move in process.... This is my 2nd time coming back to this location. It's extremely well priced and I recommend Public Storage to anyone looking for storage!!

I have been with this company for quite a few years Kelly and Dan have been very helpful and very courteous to me they are very pleasant people

everything is great ; management is also perfect & helpful . but the bad thing is the acces hours . no acces after 6:00 pm the area is safe and the other Storage brand is just few feet away and is open until 10:00 pm . hope they fix this only one bad point. thank you

Kelly was very efficient and polite, and professional in explaining the entire rental process with me!!

Kelly and Liza, I would like to say that the service I received today was very satisfying very helpful very friendly and very respectful.

Had a great experience purchasing a storage locker off an auction. Was helped by Tom who was very professional, took care of whatever I needed help with and was great to talk to about future purchases. Tom thanks for all you do.

Cheryl is the best she is very honest I gave her a lot more money then I should have while paying my rent and she counted it 3 times and told me it was way too much and gave it all back to me Very pleased with the service I receive from her everytime

I had a reservation at another location. I confirmed hours of access. I arrived at the facility with a full Uhaul truck and it was locked up. I went online and within minutes I had a great space with excellent service at Lynnway Public Storage. Minutes after I made my reservation, Cheryl contacted me to ensure I had everything I needed. She gave me instructions for access and how to access via the App Thank you for saving my day

Cheryl and Bruce gave me good service the storage is clean and the security is very good I would recommend

The property is excellent and Cheryl really worked with me she is great and I have had nothing but a great experience.If more people were like her the world would be better

Cheryl was the best. Thank you for everything and her partner Bruce..

I got very good device from manager cheryl help me renta space Quico más painless

Cheryl gave me great service was polite and quick she even helped me down load the public storage app to help make thing easier I definitely recommend

The public Storage in Lynn is clean and very secure well maintained the manager Cheryl is always a pleasure to talk to

I rent in Salem but pay in Lynn and Cheryl is always kind and courteous

great place the manager cheryl is very pleasant to deal with will recommend the security is awesome

We just vacated a space at the Lynn location and Cheryl helped us just as much going out as she did when we rented will definitely recommend

Cheryl is the on-site manager. She is awesome, kind and friendly. She has been great helping me every step of the way to get me a storage and my stuff in safely. 👍🏽

Cheryl was great!

Great Service!! Cheryl was great!!

Cheryl at public storage is the best, she provides the best customer service ever! Thanks cheryl for being the best!

Cheryl Always helpful when you need it. The storage always cleanand easy access

Cheryl is the best she is really helpful and explaining everything to me thank you Cheryl.

I rent in Lynn a public storage and the place is very secure and the lady Cheryl is very nice she helps me everything I need it

My experience with Cheryl was wonderful. She was very knowledgeable, Helpful, pleasant and took the time to explain everything. She was easy to talk to very polite. She was awesome....Great Job Cheryl pleasure meeting you. Kimberly

This facility is clean and the staff is helpful. Cheryl is especially helpful. She is kind and very accommodating. Thank you Cheryl!

I was caught in a real bind in moving my stuff into storage this last Saturday. Cheryl went above and beyond the call of duty in making sure I was well looked after and honestly, if it weren't for her, my entire weekend would have been thrown into complete disarray. If I could give 50 or even 500 stars to Cheryl, I sure as heck would do it. Anytime you need help, she'll be there for you.

During a very stressful situation that required immediate attention due to a time deadline and relatives living across the country Cheryl helped us expedite legal issues with efficiency and empathy. The facility is clean and well run with Cheryl attending to all details. Highly recommended.

Cheryl the on-site manager is fantastic. She is always there to assist with anything I needed to make moving my items into my unit to be painless. This place is great and clean. Lost my keys and when I showed up to ask if anything was found she had them in a safe place and was on point making sure my keys were returned to me. Would definitely recommend this place to others and will be sending everyone to talk to Cheryl.

Great customer service! Cheryl was very helpful and did a great job.

Good storage unit. Elevator could be bigger. Operating time could be longer on weekends. Cheryl is awesome. Great help and answered every question me and my wife had.

Cheryl is great she always helps me out when in need very professional and is always cleaning highly recommend

Cheryl was very professional friendly and helpful with every Aspect of the rental process

My husband and I stopped here a few mins before closing and Cheryl gracefully assisted us! She was very kind and provided us with all the information we needed to successful rent a storage unit!

Great service, returning customer Cheryl always takes great care of customers!!!!!

The manager Cheryl does a great job! Very knowledgeable, friendly and helpful.

Cheryl was so helpful with everything related to my storage unit!!!

Great experience, Cheryl walked me through the entire signing up process and answered all of my questions and concerns completely. She was very professional and friendly!

Cheryl is just too too good 👌👍,very calm,ready to help,not tired of too much Questions and very respectful 💋❤🥰🥰if not for covid🤣🤣I would love to hug her

Cheryl gave awesome custom service would definitely recommend

I have been dealing with the manager Cheryl for awhile now and she is very thorough and very easy to work with and her communicate is pretty great

Cheryl is very nice and helpful made move in easy

Cheryl was very knowledgeable and helpful through out my rental process.

Cheryl was very helpful and wonderful.

Cheryl is awesome. She was very welcoming and informative.

I usted rente a space un Lynn and Cheryl and Alexandra were very Nice and helpful

I was going through a lot when I first had to put my things in the storage unit. I got introduced to Cheryl & she made me feel extremely comfortable & really lifted my spirits during this hard time for me. She informed me on how things work at the storage & how safe my things were. I seriously appreciate her!!

I just rented a space and Cheryl the manager was very kind and helpful the property is very clean and secure

I was pleased with the service that Cheryl provided when I came to visit my storage space. I had difficulties working the elevator and she was very effective in helping me, by phone, to get the elevator going and I was able to complete my visit successfully. The facility was extremely neat and clean and attractive.

Cheryl was super helpful and knowledgable about storage. She even called me to remind me to come in for a viewing of units. She suggested products for my move. Excellent customer service. I had planned on going elsewhere due to a no show appt scheduled 6/09. But on her vacation, she assisted me with this problem. Cheryl is a professional and very personable. I rented early!

Cheryl gave the Best service I am a ver satisfizo customer and Will recommend

Cheryl and Tracy were wonderful and the process of moving in and out was the easiest. Great staff, great location.

Amazing customer service! Cheryl was great very helpful.

Cheryl was great on helping me become a customer thank you so much I appreciate you and all your help

I went to this facility and was wonderfully surprised! Coming here has helped with my moving tremendously. Cheryl made this process very smooth and easy for me. Great costumer service and great facility. Looks like it’s locked up like Fort Knox lol would definitely recommend.

Cheryl is super cool and very knowledgeable she made moving such an easy process when we all know how stressful it can be.The place is clean and very secure I highly recommend if you're looking for storage

Cheryl was knowledgable, helpful and efficient - before and after the initial Self Storage transaction. Thankfully, it was one less thing to have to worry about while planning a hectic move.

Excellent service from Cheryl convenient lock,clean and secure

Cheryl is a great person the property is clean and the security the best around a great credit to the organization

I'm a Customer At Public Storage My Name Is Katia Wilson.. I Met Cheryl She's Wonderful 👏 And I so Glad doing business with you ... I like The Way She Helping me ... THANK YOU ! KEEP it That Way Great Customer service 👍

Cheryl is the best!!! Amazing service with a smile and very professional!!! Security is great and the place pristine. Highly recommended!!!

Waste of time and money. Access hours make no sense. 6-6 and the elevators stop working at 6 so if you’re in the middle of moving stuff it’s pretty much screw you. Customer service is no help. I was looking forward to using the service but I will be bringing my service elsewhere. Elevator is not even big enough to move furniture.

Cheryl is wonderful to deal with always very nice and helpful

Cheryl is very nice she helped me get a space for good price glad I went there

Cheryl was super made process very easy

Cheryl was very professional and helpful.

Cheryl is always extremely accommodating and always pleasant to work with as a customer. Her customer service skills are amazing! Cheryl is an absolute asset to your company!

Ive been with Public Storage for awille now and I have to say Cheryl is very professional and very helpful I always recommend this storage place because of her

Chary was great 👍🏾👍🏾👍🏾

I have been dealing with cheryl for years! She amazing she should get a raise! Very good at what she does! And very good customer service! She made everything less stressful as you no moving is a job all on it's own. Thanks I'll be here for many more years 😊

Cheryl is very good I am very satisfied with the service I receive and the renovations look fantastic I love the security will highly recommend

I really like the new construction looks very nice and Cheryl the manager has been doing a great job with keeping the place clean recommend this facility

Cheryl was very friendly and switching my unit was a breeze.

I I have been a customer for many many years I and Cheryl has been here just as long Cheryl has been a tremendous help over the year and couldn't ask for better service

Cheryl the manager is very nice and helped me safe money on my storage clean and secure highly recommended

**The five stars are reflecting the local employees NOT the company** I'm honestly not a fan of the company. There are far too many rate changes and they have some policies that are very anti-customer. The rate changes seem common among the storage behemoths, but I don't understand how they can enforce policies that make absolutely no sense other than to make their administration processes easier. I imagine they don't wish to update their software to allow for basic courtesies. That being said, I've rented here for a few years. Call it a lack of moving ambition, I chose to stay even though I've had some rough experiences. Maintenance of doors, elevators, gates, have been... disappointing in the past. They have recently updated some things. I have to say, I love the app to make access easier. Cheryl was a gem when I had to move units due to construction. I was very upset by poor communication and lack of clarity with correspondence from corporate. (insert rant). She handled my complaints well, did not get too ruffled,and escalated to the district manager. She handled the situation perfectly. After some creative thought, she made a suggestion that both saved me money as well as got out of the ridiculous time limitation put on me to change units. (insert another rant). On move day, she helped navigate access confusion (introduced by having two units temporarily) and what codes to put in for elevator access. Very quick to respond, very pleasant. A few hours after moving, she called me and left a vm... I hadn't secured my unit well. She found this during a lock check. New-to-me type of door - I messed up! But, her call allowed me to fix pretty quickly. So... All in all, I think Cheryl and is a great asset to this site.

Cheryl was amazing. So professional and polite.

Cheryl was very thorough and detailed. She was great!

I have been renting at this Public Storage since December and I think it’s great Cheryl is the best and keeps the property well maintained I also had the pleasure of meeting Chris who is also a very nice person

I am a long time customer and am very happy with the service I receive from Cheryl she is always a pleasure to deal with would recommend

Chris is a good person and Cheryl are a good person so I like de service

The staff at this location are extremely helpful and are willing to answer any questions that I have. It’s a pleasure working with Cheryl and Chris!

Cheryl is very nice and very helpful

Thank you to Cheryl and Chris for the phenomenal customer service !!!

Cheryl and Chris were very nice and helped me out with a nice storage will recommend

I just moved into a unit here, and Cheryl, the property manager, was incredibly helpful, accommodating, and kind. The contactless reservation process was super simple, and Cheryl went above and beyond to make my moving experience run smoothly. The property is undergoing some renovations, and the new spaces are pristine and well-lit. There are also strong security measures. Highly recommend.

Chris and Shelley were veryhelp and help me open a locker with great rate in a timely manner super!!

Very good service! Highly recommend this Storage!

The manager Cheryl was very helpful and knowledgeable she is one of the best customer service representative I have ever dealt with I would highly recommend

I just rented a space at this location and the manager Cheryl was very kind and helpful she got me into the right space and saved me money

Cheryl is always pleasant to deal with the security is great I recommend this Public Storage to who ever need storage.Clean

Cheryl is awesome she treats me very good and always helps me. I WILL RECOMMEND

Was looking forward storage and Jason was very helpful!!!

Cheryl and Jason were awesome they saved me a lot of money and helped me out would highly recommend

Cheryl and Jason were amazing even though he is learning great job

I receive good service from Cheryl and its a good building

Cheryl is an excllent and very professional employee and did a great job whixh makes me proud to be your customer ! I am very happy to tell my feiend about this awesome place, so, they can trust to keep their belongs here !

Good help informative very nice lady

Cheryl has a great personality and I thought my unit had belongings missing and she reassured me no on got into my storage and she was right I found what I was lioking for I have had a bad week and Cheryl definitely made it better always helping when needs to thank you public storage for having such a caring person working the company

Cheryl was so helpful today and gave me such a discount on my storage unit and for that alone she is the best employee you guys have at the Lynn location.

I dont even want to give it a full star. Cold detach people that work there. Everytime i went in the office was another customer dissatisfied. They are constantly upping the rent. 140, 172 and 192 for broken gates elevators and carts. During construction my stuff was coated with dust. Go to Uhaul on the lynnway. They are great people, been there for 3 years. They care and listen, very helpful people.

I have been renting in Lynn since August and I can not express how please I am with the service I have received from Cheryl she is always very kind and help ful.I have no complaints she keeps the property clean

Public Storage on the Lynnway has been a life saver for me! Cheryl is a great help, she’s always pleasant and polite. Thank you so much!

Im a return customer because I was very happy with the service I received when I rented here back in 2016 I was hoping the manager cheryl still worked here she always made things easy the security is great

I just rented a space at public storage and Cheryl was great very helpful and professional very satisfied

Always very helpful and considerate every time I am in there

I was just there and cheryl was so nice helped me with things I didn’t know and was very pleasant and patient.......just wanted to let her kindness be known

Cherlyn was amazing, very friendly, welcoming and polite. She went out of her way on all the floors looking for a cart to move my things. Thank you !

The mânger is very lady cheryl always help me when I need ít She kéeps the place clean and nice

Cheryl makes good service for this company everything is clean she knows how to treat her customer the place is very secure

I have been a customer for 18 years and I have moved 4 times I have stayed at this Public Storage sight in Lynn Mass because of the manager Cheryl she is professional very friendly but most importantly extremely helpful.I wish you would allow me to give her 10 stars

I needed a place in a pinch and Cheryl went above and beyond I am more than grateful for all her help.Thank you so much and I will definitely recommend this storage and to speak with Cheryl

I had the pleasure of dealing with Cheryl today I went in looking for prices and ended up renting the space was clean and very secure

The property is very clean and well lit the security is great and the manager Cheryl ess very nice

Public storage lynnway Lynn MA has a great Manager Cheryl, who is very help, l and very good at what she does. I will recommend this storage to anyone looking for a storage in this area.

Cheryl is always pleasant and quick gets you in and out knows what she is doing.

I just want to say the service I received at Public Storage on the Lynnway was fantastic.I believe her name was Cheryl the manager at the front desk she really has great customer service skills.The place is very clean and they have great security I definitely recommend

Cheryl and Tracey we're awesome great place to rent from this is my 2nd time renting staff is very knowledgeable and friendly

Fantastic customer service from Cheryl she was polite and helpful in my rental process

They place looks great after all the work the company has done and I must say the service I receive from Cheryl is fantastic I will definitely rec6

I have been dealing with public storage for awhile now and I am amazed at the work they have done to improve the building .The manager Cheryl has always been very helpful and kind always willing to help

Public Storage looks great with the upgrade very pleased with the service I receive from Cheryl she is pleasant to deal with and is very knowledgeable the security is great

Cherly & Tracy was great she made me feel very welcome when I showed up very helpful

Cheryl does a great job!The construction is great awesome job

The manager Cheryl was fantastic she helped me so much I can't tell you how much I appreciate all her help and patience

The Public Storage in Lynn is very nice and clean.The manager Cheryl is very nice and always helps me when I need it.security is very good

My experience with public storage has been amazing and I’m in love with all the new updates to the building inside and outside. Very pleased 😃 Cheryl is awesome 👏

Cheryl was very helpful. excellent costumer service.

I've had a good experience at this public storage location on the Lynnway in Lynn. Cheryl has been a great person since I've rented. She's very friendly,professional and knowledgeable. It was a pleasure to talk to her. Thank Cheryl for everything.

Cheryl was phenomenal and her customer service was like no other. I would suggest everyone come see her for your storage needs.

Cheryl and Kathy were amazing, great customer service. They made it all easy for me and got me a great deal.

Cheryl and Kathy were very nice and helpful they helped me save and I appreciate it.The place is very clean and secure

They are working to update the building, but there has only been ONE elevator working for over 3 weeks now. In addition, we went one day during the week and there were about 6 contractor vehicles (people working at the building) taking up all of the already limited parking spaces, where the ONLY functioning elevator is located. For the rates they charge, there are better options available...

The manager. Cheryl is great always cleaning and keeping up with the property.Never an issue.

Cheryl is a delightful person and I am very happy with my service the place is clean and secure I definitely recommend

I've been renting at the Lynn location for awhile now and I could not be more satisfied, especially with the manager Cheryl she is always willing to help no matter what the issue maybe.The property is under going construction and is looking very nice and clean.I never see any issues.the manager is always cleaning the property when I see her.The security is the best I've seen I feel my belongings are very safe.Thank you Cheryl and Public Storage

Cheryl is very friendly and I have received excellent service.I just had to get a 3nd storage and she gave me the best price she could very happy will absolutely recommend.I like how the floors are safe and people cant go to other floors.

Very considering that the customer service was satisfied Cheryl is always very helpful

I just rented a storage unit at the Lynn location and Cheryl the manager went above and beyond to make our move go smoothly..I will definately recommend this facility

Looks Great. Looks secure with posted available hours. But I went to Kappy's not the Storage behind.

I was shopping around for a storage and I called a few places . The property manager Cheryl from public storage in Lynn called me to follow up with my reservation and was so helpful and courteous through out the whole process. Moving can be so stressful and Cheryl made made my electing a storage space such and easy and delightful process. The storage building was looking brand new and super clean . I have some family members that will be moving too . And will need some storage space too .I will absolutely with out a doubt recommend this Lynnway branch . There customer service was impeccable.

Horrible service I went to public storage in the beginning of this month to grab something out of my unit and I FOUND ROACHES !!! I REPEAT ROACHES !!! I’m disgusted I lost out on all majority of my furniture and they’re still trying to make me pay for the storage unit and not pay for my belongings Cheryl or what ever her name is started to give me a gross attitude and saying there isn’t any roaches and that I’m still going to have to pay. HIGHLY RECOMMENDED DO NOT STORE ANYTHING HERE

I just rented at the Lynn public storage and the mananger Cheryl was excellent and amazing security is very good

Cheryl is great, happy to be a customer at this location

I recieved good service from cheryl I recommend Public Storage

Public Storage great place to store your belongings great customer service my great customer service name was Cheryl very sweet person

The people there were wicked nice.

I just rented at Lynnway and cherry the manager got me the best deal I will tell everyone this is the place to come if they need storage great price and manager

Cheryl is great friendly and I receive prompt service I highly recommend this storage facility

New construction, same great service!! The building looks fantastic and Cheryl is always available to help with any questions or concerns. She even called to notify me that my charges didn’t go through on my credit card so that I could make a payment and not be charged a late fee.

I like renting at public storage on the Lynnway Cheryl the manager is a good person easy going and very helpful the construction is coming along nicely and the security is great

Very happy with this place use them for a long time

She was great help. When I call she away had a great attitude if I could give her more stars I would give he 100

I had the greatest experience renting from public storage not only is the place clean but the lady who runs the place whose name is Cheryl is so cool not only did she give me a good rate on my unit but she called me today to let me know that I didn't lock my unit correctly! The rates are good the place is clean and customer service is excellent my name is Anthony and I want to say thank you to Cheryl

I have been renting at public storage for a long time now and the construction is coming along very nice the manager cheryl is awesome I recommend to my friends and family to come here

There's a employee here named cheryl that deserves a hundred stars!!!! Caring, passionate about her job, and overall an awesome person. Cheryl is customer service!!!!!

The Lady manager Cheryl is very nice and always helps me

Cheryl is a great customer service it walk through to process and make things smooth the property is good as weel

Cheryl is always helpful and keeps me updated with the renovations going on. Great value and location. 5 star service. Get in now!

Cheryl the manager was absolutely amazing during my move in. I am pregnant and having my baby tomorrow and she went above and beyond to make sure my move in went smoothly today. She literally sat with us and made sure that we got everything in and done went as smoothly as it could. I appreciate all her help she was a blessing today💜💜🙏🙏🙏🙏🙏❤❤❤

Cheryl was very helpful at the time of making the account with them she explain everting you need to know and help you with any questions you have very nice place.

CHERYL is great she has excellent customer service.When you go yo rent make sure you see her you won't be sorry.The place is under construction and is going looking really can't wait still there done

Property manager, Cheryl is amazing! She went out of her way to accommodate our needs. We showed up 1 week ahead of our reservation and she got us an easy access unit. Cheryl is pleasant and professional. We would do business with her again. Update, 6/18/20 Happy to report we vacated Public Storage today with all of our possessions. Cheryl told us the building was secure and she was true to her word. There has been and is, major construction at this site. Cheryl remains calm and professional at all times and practices social distancing with a mask on.

Always exceptional service from the property manager Cheryl never an issue always patient with me .... and very helpful

I am a return customer at Publc Storage on the Lynnway becauae I recieve the best service from Cheryl the manager she is always friend and has grt customer service.She listens to her customer

Service is accurate and Cheryl is always on top of everything.the constructi has been challenging and taking along time.on

I have been a customer with public storage for almost 2 yrs I make sure my rent is paid every month on time and Cheryl is the one mostly takes my payment and she is very nice to deal with

Cheryl is very good and I don't have any problems.I will recommend to other people

Michael did a great job and helped me find exactly what I needed

I have been getting all my storage needs taken care of for nearly a year now at this location at the service has been excellent. Cheryl was very helpful both over the phone and in person, and Michael N. was a complete *rockstar* as he answered all my questions about the renovations and how this would impact my storage locker!! This PS is highly recommended!

I had to move my appointment and Cheryl the property manager accommodated me, even though it was her day off. I arrived early and she was able to help me right away. She made it efficient and was very helpful! I would recommend public storage on the Lynnway in Lynn next to the autopart store TY Cheryl

Cheryl was very helpful even though the property is under going construction she was still very good she made me feel at home. and like we have been friends for along time.I will recommend to my family and friends.

Cheryl was great. Quickly helped me out when I need assistance with my lock. Now many more units after their new construction.

Christian and cheryl provided excellent service wohld reccomeond to others (:

Pleasurable experience. Enjoyed Cheryls expertise n knowledge. Thx for great customer service!!!

Cheryl was very helpful and patient when it came to my needs.

Cheryl and Christian are see some even with all the. Construction and chaos they still accommodate with a smile

I am treated excellent i am happy with cheryl and christians work and i am very thankful

Asta con la construction me tartan bien Cheryl and Christian me Dan servicio excellent e

I had a wonderful experience at public storage, made possible by the relief manager Christian. Thank you Christian for your help and warm kind manner. You deserve a raise and a promotion!

Cheryl is great she is always polite and willing to help

This place is great. Cheryl was very helpful to fit my needs. Thank you

This place is horrible!!! The elevators are small and always broken. You can hardly find a cart and the ones that are there are messed up. The fee constantly increases without cause. The unit was also smaller the 10ft wide as advertised and the shelf I had wouldn’t for because it was 9’11”. This place sucks it takes advantage of people with no where to keep their stuff! Bring your business elsewhere!

Received great service from Cheryl yesterday on purchasing our first storage unit was very helpful with giving us the correct size with the things we had/have.

Cheryl and Christian are great they helped us with everything no complaints

Cheryl and Christian provided excelente services

Cheryl Is very nice. Helped us out a tons. Helped us picking the right size storage for what we need. The prices are very reasonable, and looking forward to the renovation

I had a very good experience working with the staff at 595 Lynnway. They were professional and understanding again they make the move easy for us. Everything was explained to us. The staff were very efficient

WORSE STORAGE UNIT EVER!!!!!! First we were told storage hours were 9:30-5. It was very difficult to bring stuff before the closing hours during the week and weekend. Come to find out that we were told the WRONG HOURS. Once we find out the storage opens at 7am we rented a truck and got all our stuff to the storage. we get to the storage at 7am and our code DIDNT WORK!!!! We had to stay outside from 7am to 9:30 to wait for the office to open. The elevated SUCKS COSTUMER SERVICE TERRIBLE!!!!

Im very happy storing my stuff in Lynn I know its secure never had an issue Cheryl is great and goes above and beyond for her customers definitely will recommend

I got a very good experience this morning from Christina,he was very helpful,and cheryl is a nice person she is always willing to help....keep it up Public Storage 😁😁😁

Christian and Cheryl are both top tier employees showed the ropes and even christian the trainee I believe did amazing explain the storage area and many other that are currently improving in this location,Amazing service!

Cheryl was very helpingful with all my questions and my process getting my unit ..i would recommend to any1 i know looking for storage unit ..thx so much

Mánager is avery nice and helpful.I recommend this place to store tour stuff.

Since i rented at this place Cheryl customers service is wonderful!! She has been helpful since day one!! Very time i go in she always working and dedicated to her job. Thank you Cheryl for being so helpful and kind

The manager is very nice lady and helpful.She tells me everythingI need to know.

Cheryl is always very nice, personable, & professional. Customer service means a lot in this age of technology and it is always a pleasure seeing her.

Cheryl was wonderful, she answer every question I had and more. She was very very helpful. Also they are under construction right now so I ask Cheryl what they are doing and when is going to be done and she told me by the summers going to be all done! They are taking care of the building making more units, new floors and all the floors are going to be climate control. Isn’t this exacting!

As a new customer of Public Storage in Lynn, I couldn't be more pleased by the reception I have received from Cheryl. She represents the brand in a friendly and professional manner. She's very attentive to the customer's needs in a welcoming manner. She doesn't skip a beat when handling them either. Made a great decision choosing Public Storage thanks to her.

I receive great service Cheryl is always respectful and accommodating

I enjoyed doing business with Public Storage and Cheryl has always been very helpful. I will definitely recommend this facility.

I have been using public storage here on the Lynnway, off and on for years. Every time I have come, Cheryl has been a great help and gets things done a very timely fashion. Thanks so much for all you do!

Cheryl is a blessing to your entire organization and God sent for all customers. Best customer service experience I have ever received. As a business owner I know customer service is the key to success. If I had ownership shares at Public storage I would definitely give them all to Cheryl free of charge. I feel blessed to be able to do business with your company.

They was berry good with me.I am happy with the service She gave to me.

Easy access and safe space, loved it!

Manager is very nice always willing to help.I will recommend this place

Thanks Cheryl for rescuing me and my son from the stuck elevator.

I have been renting in Lynn for 5 years and never have I had an issue.i have rented at other storage companies and they don't even compare .Cheryl the manager is always friendly and polite

I just love the manager at the Lynn Public Storage she is so friendly and nice.The place is under construction and it's a mess but she still does her best to help the customers.

I'm very happy with the service I receive from Cheryl the manager,I've never had any problems and they have good security.

Awesome service always helpful.Security is great.

Service is good no complaints.Will recommend

The managers have been very courteous and helpful during the construction process they are doing at the property.I can't wait to see when it's done.

Cheryl was amazing from beginning to end! She answered questions I didn’t even know I had! Currently, there is construction which made it a bit creative to access but Cheryl went out of her way to make it easier. Would definitely use again.

The Lynn location is currently undergoing renovation and it is very poorly managed during this time. You often can't find help or know where to go since the workers block off entrance and one elevator is only in use.

The girls at this facility are greatl!They handle their business with a smile

Im a return customer came to rent but couldn't because there under construction so cheryl got me a unit in salem she didn't turn me away thats why im back she is the best

Cheryl was very professional answer all my question . It was a pleasure I will tell all my friends and anybody go see Cheryl in Lynn she will take care of you. Also it was 0 degrees out and Cheryl let an old lady and her son wait inside for a cab that really touch me

Cheryl and Marlene were so exceptional with there customer service today I have had a tough situation where I had to move quickly and they helped me through each step making a tough situation easier

I love this storage space💯they are excellent😘the employees are very nice and I love Cheryl💕she the best🤗go to them they really good and I wouldn't trade them💯

Great facility, great service. Cheryl was great to deal with.

Cheryl & Marleny helped us out tremendously. Great customer service. Cheryl got us an even better deal than we received when we made the reservation. Cheryl was able to answer any and all of our questions. She is very knowledgeable and a great teacher training Marleny. Highly recommend this storage company. Made the payment process easy for us to u derstand considering our monthly payment began in the middle of the month. Explained the pro rating for us. We had a great experience. 5 stars !

Only issue I ever had was when the manager was on leave. Her replacement was rude, its been bliss with her back here again.

Great storage place! Cheryl is always there to be very helpful and location is very secure and convenient. Everything is clean and accessible and would definitely recommend to anyone looking for a great storage at a reasonable price. Overall, Great staff, great location, and well maintained safe building.

I'm looking for a mobile app for public storage, is there one?

Cheryl & Marleny where awesome they knew I was alone going through my storage unit all day and they took time to check on me so nice of them and much appreciated!

Cheryl was AWESOME! Down to earth and knows EVERYTHING about the building, products and services and has a great sense of humor! Would totally recommend!

Excellent very clean the manager is very nice,you just need to fix the hours of operation,I will definitely recommend this facility

I wish I could give Cheryl more stars for her customer service she deserves at least 10 I have nothing bad to say about Public Storage or the people who run it.Very secure never worry about my stuff if you're looking for storage this is the place to go,

Great service, great security, property manager has always been extremely helpful and knowledgeable.

I think the manager at Public Storage goes above and beyond no matter what issue arises she is right there to resolve.Excellent customer service .I have recommended this facility to many of my friends .The place is clean and secure .

I rented here abt a month ago and this woman named Cheryl is absolutely amazing helps you through everything nd explains step by step I recommend this place!

Always been helpful and patient with me!

Good service,very affordable,Cheryl is always willing to help.

The manager at public storage is so nice she helped me get into a storage I could afford.I am very happy that I chose this storage.I am telling everyone to go there because its secure an clean.

I am a very satisfied customer I know my belongings are safe here on the Lynnway, and very please with office staff they keep the place clean

I have been a customer of Public Storage for about ,3 years and I am very pleased with the service I receive,The place is very secure and I do recommend

I have rented twice from public storage on the lynnway and both times i have had no problems i worked with cheryl both times on renting she is always very helpful. Great person they have working the desk i also recently recommended public storage to a friend of mine and they are moving stuff in this weekend highly recommend public storage great staff and no problems at all . very glad i chose public storage . Thank You Robin Reddy

I just rent in Lynn and Cheryl was very professional she rented me a clean unit which I am very happy with.I will definitely recommend this storage facility

The service at public storage is phenominal.The place is clean and secure.I couldnt ask for a better place.Cheryl is wonderful to deal with very compassionate and caring.

Clean, affordable place with a good security system. Sheryl (the site manager) is helpful and accommodating within the companies policies. Your items will be safe and secure here as you hold the only key to enter and exit your unit.

Bought merchandise from Public Storage today. Kayla was so helpful and had great customer service. If I need storage I know exactly where to go and who to see!

Kayla has been great to me since renting here. Great customer service, really cares about my needs. Property is clean and well secured. Store here!

This facility and the security is great!Never had an issue and the staff are easy to deal with.

Cheryl is an excellent employee and all around good person.She is very professional when dealing with any issues the customers may have and the security is fantastic

Good people here at lynnway clean and secure I like it here

Kayla gave great customer service! I was given a clean and secure unit. 100% recommend.

I had the pleasure of meeting Kayla today and she amswrred Ll my questions very pleased with service will recommended

I have rented with Public Storage for a while now and it is never a fun nor easy thing to do when you store long term be it due to military or what have you. My property manager is Ms. Cheryl, I had no real choice but to find a storage unit before moving out of state to be with my 1st grandbaby. Whenever I have a question, concern, or issue I can contact Ms. Cheryl. She is very straight forward she makes no promises but she will try to get to the root of things and that is what a customer/ client needs to know when they are thousands of miles away from their belongings. I'm so glad to be coming back home to the Boston area soon and will be able to collect my furniture. Come see Cheryl at the Lynnway location for a storage unit. 😊

Im a customer for at least 6 years and the service is excellent ,the place is clean and secure.Will recommend

Cheryl is helpful and pleasant, but knows all the rules and sticks to them. She is able to answer any questions I may have, and greets me by name, which is a rare thing these days! I'm pleased that she is there!

Cheryl has treated with the most respect as an employee of Public Storage. She always has a smile when I have to come in for anything. Excellent person. U give Cheryl five stars and more. If Cheryl read this, keep up the good work.

Cheryl and Kayla are terrific and know their stuff very please clean and secure will recommend

Cheryl is awesome she helped with everything we needed 👍😎

I am a long time customer and very pleased with Cheryl and the staff always accommodating The new girl Kayla is a sweetheart ,Security is awesome

I have been renting in Lynn for 9 years now and Cheryl is very efficient and helpful never an issue.The place is kept up and the security is great.

The facility is always clean. The employees are always friendly, even when you owe, and they return calls promptly. If you need somewhere trust worthy to store your stuff, come here!

Public storage had the best. Customer service.Im always happy to see tge manger.I really like tge security.

I am a return customer at Public Storage because of the service I received the last time I was here.The team Cheryl and Joel really helped me out and got me into a space I could afford.I love the security and no my stuff is safe.

I just started renting in Dec and the service is excellent.The property is well maintained and I will recommend this storage facility.Very Happy

I LOVE Cheryl she is wonderful and always helping with what ever we might need.The storage is kept up and we always send people to the Lynnway

Cheryl From public storage professional when it came to providing me with the perfect storage space. She return my phone call and I am very thankful for her kindness.

I am a customer at the Lynn Pubic Stoage and have never had an issue.Cheryl is very professional and courteous and I i think she is a wonderful asset to Public Storage.I will definitely recommend.I just have to add this to my post.Cheryl is a super manager just about everytime I see her she's cleaning.She really cares about her customers .

Cheryl was amazing help showing me the unit and explaining the whole move in process which was very helpfull. Very satisfied

Cheryl has helped us out greatly and super informative. Excellent service!

I just rented a storage unit at the Lynnway Public Storage and Cheryl was excellent I vcould of asked for better service She got e into a great unit right off the elevator .She made everything so easy .And it's a one stop shop I got everything I need.

Cheryl was spot on..we need an extra unit and she was able to help us out. Great job.

Cheryl is awesome she is always pleasant and the kindess person I have ever met.She is always willing to help with any and all issue.She keeps the property very well maintained.I always send people to her shen looking for storage

Cheryl is a pleasure to deal with. Very professional and knowledgable.

I was here a couple of years ago and I came back.CHERYL AND Jamila are very good .

I’ve been at the storage unit for four years I’ve only worked with Deborah and Cheryl. I could not be happier they bend over backwards to help me with whatever I need. Several years ago I went to a different storage unit in Danvers on route one. And comparing both isn’t even comparable Deborah and Cheryl have been amazing. I would recommend the storage unit to any of my friends and family. Thank you very much Karen Cunningham

I am extremely disappointed at the lack of caring for this company. If you are a few days late , and we all fall on hard times sometimes, they take your stuff and auction it off!! I can understand a few months late, but days or even weeks, that's ridiculous. This is people's stuff, some of it very important!! If I could give the negative stars I would, but it made me put 1 star.

Cheryl & Jamila were great! Facility was secure and clean. I definitely recommend if anybody is looking into the storage business. Beautiful service

Cheryl is always friendly and always willing to help in a drop of a hat Never an issue always a pleasure.

The Lynnway Public Storage is clean and secure The staff is very accommodating.

I have rented space in Lynn for 3 yrs and the assistance I receive from Cheryl is excellent.We have had no issue what so ever.We will highly recommend.

it's always a pleasure to come public storage and see cheryl she's always kind and helpful.Its very secure and clean

Cheryl (staff person working there that I had contact with) is great. 5 stars for her. I wish the hours were more accommodating to my work schedule (closes at 6 pm/opens at 9:30 am) 4 stars for the hours. Although I knew what the hours were I didn't fully realize how they would impact my access.

Chery is awesome, and keeps the property up to date. Servant attitude as a customer service agent

I think Public Storsge on the Lynnway was our best choice,Prices are reasonable and the place is in decent shape.Cheryl and Deb are very nice and very helpful.Will recommend

Rent here at your own risk. The spaces are accessible to other spaces from above. There is nothing separating the spaces from above and the renters from behind our space reached over and stole a bunch of stuff out of our space. Management moved us over to Salem where spaces are not accessible to other spaces from above.

I have been using Public Storage for years and stopped in 2008, but have always recommend people to come to 595 Lynnway. I just resently started using Public Storage again n she's just the same way like all those years ago. Reason being for this I've always had a great experience with Cheryl she's always pleasant and helpful to me and my friends.. Anytime I ask her questions regarding my storage she's always there to assist..

Cheryl is alway helpful she's quick and knows what she is doing.I have been dealing with facility for awhile now and I'm glad I chose here.I would recommend highly

Very helpful, reliable and knowledgeable. She is a great help

I just rented at the Public Storage in the Lynnway and received great service. The storage unit was clean and the property looks well maintained. I will recommend this facility to anyone looking for storage.

The customer service here is outstanding. Always able to get the help I need, no matter how busy it is the services are always on point. I always see Cheryl working so hard, clients back to back but the services are always met outstandingly. Highly recommended.

I recently had to move my stuff into storage seeing as I had used public storage facility in the past and had a very good experience the last time and again was greeted and taken care of by the building supervisor Cheryl who Is always genuinely respectful I highly recommend this storage facility

You guys are the best the people that work here are very helpful and very nice.Cheryl is awesome and a new girl Deb is also.Will definately recommend and also you have great prices.

Cheryl is the absolute best! She was more of a friend than a manager for a company. She helped me out immensely! I appreciate her and her facility and I am glad i chose to store all of my items in one of her units! I would definitely recommend!

I have been renting with Public Storage since 2006 I am very pleased with the service I received from Cheryl and coworkers Excellent customer service and I have never had an issue.I have recommended this facility to many people

I have been dealing with Cheryl for a bit now and she is very nice and polite.No issues,will come back and recommend.

The Mgr. CHERYL IS BEYOND EXCELLENT,GREAT CUSTOMER SERVICE, HIGHLY RECOMMENDED!

Excellent service! Cheryl is the best! I will definitely recommend to my friends.

The property manage Cheryl is fantastic. She is very very helpful and very respectful

Cheryl was very helpful in assisting me in my time of need I would recommend Public Storage to anyone who needs a place to store their stuff

I tengo in Lyon ando nevera hace a problema Cheryl os always sillín yo Chelo ando os ver y nice.will recommend

CHERYL really went out of her way to accommodate my last minute storage.We were shown the unit before we rented and was very pleased,everything was explained thoroughly. Very pleased with service.

Top of the line facility and top of the line staff ... Cheryl is excellent any questions about storage or storage materials she has the answers

The prices will go up on you twice a year and they just changed the gate time to 6 to 6 overall the staff is great and the building is secure thanks managment

Cheryl was very helpful and professional. Thank you for the good service and explanations.

The staff at this location helped me in the time of need. I was at my last minute and closing time away this location and this woman Cheryl took me anyways I was in a jam moving selling and buying a home. Thanks again Cheryl!!!!

I had my whole home in this storage for 5 months. An in just 5 months my couches are completely molded. More than half my stuff is now ruined an full of mold. Not to mention all the mice poo an mouse urine on my beds boxes an the floor is supposed to be gray concrete it looked black being covered in mice terds. Im very disappointed. This place is one of the worst public storage. Its very old an its falling apart. The siding is off the side of the building plastic covering it. An has been like this a while. There is a few storages next to this one. Explore ur options pay a lil more an have ur stuff safe. I cant even believe it.

My storage unit leaked and it ruined some of my children's stuff also they are trying to charge me for a whole month when the lady at the office wouldn't let me get my stuff on the first or second day of the month because I was a few minutes late from closing time

What time are we allowed to go in get into stuff out of storage

Cheryl is awesome!! She keeps the property well clean and assessable.Also she is very informative.

Excellent customer service

Very good treatment and service and very clean place very friendly service and help with any issues

The girls are great and a big help will recommend.Always professional and polite

Glenny fue muy acomodante y amable en brindarnos toda la información necesaria

Cheryl is the best and pleased with the service and glenny is a great gal too

Great place. Clean and dry. Cheryl is awesome! She's always polite and considerate.

Muy económico y las atenciones me encantaron

Great service no complains the manager cherly very nice and very helpfull

Cheryl, was not only professional but also helpful and went above and beyond to help keep my already stressful move , as pleasant as feasibly possible.. I highly recommend their service and like to thank Cheryl for all her help...

Cheryl gave excellent customer service ! I am very pleased with all the help she gave us! I would highly recommend using their service!!!

Cheryl is the best! We've been renting from Public Storage in Lynn for years, and she has consistently given us friendly, personal attention and service, often going well beyond reasonable expectations to help us when we have needed it. There are less expensive storage options on the North Shore, but Cheryl (and Donna) is one reason why we are loyal to Public Storage. Thanks for all the help, Cheryl, and keep up the good work!

Super easy!! Cheryl is great and made the move in a breeze. Great location on the Lynnway easy access.

Cheryl and Donna are the best! The storage is great, too.

Cheryl and her team provided excellent service!!

They have a great service and they are very nice people. Great job.! Thanks Cheryl and Donna.! I truly appreciate it.!

Came to pay my Bill gave Cheryl an xtra 100 dollars and she was very honest and made sure i got my hundred dollars back

Very good

Donna was a huge help. An absolute sweetheart Thanks a bunch 😊

Awesome service Cheryl was such a great help and explained everything so well. We just signed up but we can already tell we made the best choice coming here.

Why does the gate close the same time as the office not good business it used to close hours later then the office some people work and need to get into their storage units should change it back like that

After 6pm this is what you will see..

when will they fix the main door? because we are paying for our unit but when we need to enter we can not because the door is closed and there is nobody to help us

Cheryl is very help with anything needed .she knows what she’s doing and does it well.I recommend to entone looking for storage

Delightful experience dealing with Cheryl, manager of Public Storage. She is B.C.D. (Beyond the Call of Duty) while offering informed information to me. She is professional and patient to deal with. Great experience with great people. Very satisfied with Public storage.

I have. Been a customer. For 7 months Cheryl been very helpful to me. I would. Tell people to rent. From her

Clean, dry. Good place to store extra things

I love this place security is excellent and. cheryll alway has a smile on her face.The place is clean and well maintained.I would mot rent any whete else and highly recommend

Great place to store your valuables, manger Cheryl performs excellent service here, highly recommended and appreciated !