Public Storage Self-Storage Units at 15260 S Mahaffie St, Olathe, KS

Terri was Very helpful with renting our space.

Rick was phenomenal! Extremely helpful and very enlightening! Very positive guy and will give you the best service and attention you can ever receive

When it comes to picking a storage facility I feel like everyone settles. Here you are not settling. Jason will take great care of you as soon as you walk in the door.

Went here for the first time and rented a unit. Extremely impressed with how I was treated and helped. Terry and Jason were outstanding. They offered excellent customer service. Spent time with me explaining everything and going over it all in a very professional and detailed manner. They made me feel very appreciated as a customer and they came across as very dedicated employees as well as kind and considerate. They are there to help you. The place was spotless and very clean and there was plenty of room to enter and exit. I highly recommend this place. I cant say enough good things about Terry and Jason as well. Wonderful experience.

I was helped by Rick at this location, though i believe he usually works at the Menorah location. I had payment issues and he was super helpful and communicative with getting everything figured out for me. I would definitely recommend public storage as the customer service has been incredible for me so far and the facilities are very clean and easy to use. Thank you so much Rick!

One of the best storage units I've ever used because it's fairly priced, has a handful of moving equipment you can use on site, and the staff are helpful+friendly. Highly recommend this place.

Rick was great to work with

Rick was really helpful I really appreciate all his help. Rick explained everything to me and definitely will be using you in the future. Thanks so much Rick.

Rick did a great job showing me everything

Rick gave me excellent service. Definitely recommend this storage place to anyone!

My first time trying to get a storage unit. Didn't know what to expect but I'm happy Mr Rick answered all my questions and help more than I could ask. Just so you're aware he's full of so much energy.

This facility is so nice!! Rick helped us and he was so amazing!! Thank you again!!

Only 2 stars because Terri in the office is a great representative. Facility is nice...rules are not maintained equitably, as in when I asked if I may begin my loading at their posted closing time, I was told no against the rules. However, the 2 trucks on site were not asked to leave, and the one entering ( after closing) as i left was not denied entry.... so why couldn't I finish my load outside of their posted time????

Beware they can raise your rent as much as they see fit. 30% with less than a 30 day notice. Customer service is horrible! I did a live chat with Keith about my concern. All he did was state facts about the contract. He couldn’t care less.

I paid extra for a climate controlled facility, but every time I go in when its cold out, it's freezing inside & the thermostats are off. 30° & 32° inside is not really climate control. Meh.

Rick was very helpful with customer service.

New facility, very clean, reasonable rates. Climate controlled spaces have drive through big enough for a U-Haul truck (though not big enough for all pro mover's trucks). Rick at front desk was friendly and helpful. Would recommend! Thanks!

Do not rent storage space from PUBLIC STORAGE. Since PUBLIC STORAGE purchased the (formerly Attic Storage at 15310 S Mahaffie Street) in June 2021, they have raised my rent on my 10’x20’ unit from $173.20/month in 1/2022 to $216/month in 4/2022 to $255/month in 3/2023. That’s a 47% increase ($81.80/month) in just 15 months. AND, the PUBLIC STORAGE (at 15310 S Mahaffie St) facility’s main security gate hasn’t been working since at least 11/2022…4 months and still not repaired exposing all the units to additional risk. When I spoke with Terri, the facility manager, and Rob, the district manager, their explanation was that they offer a low initial rate (presently $84/month discounted online from their regular rate of $103/month as of 2/24/2023) and then increase the rate from there. They state that, by contract, PUBLIC STORAGE can increase your storage space rent as often and as much as they’d like. I had been with them nearly five years and they wanted me to pay $255/month for the same unit at the same location one can rent today, as a new renter, for just $84/month. That’s THREE TIMES as much!!! I called PUBLIC STORAGE and asked them to maintain my $216/month rate; they were unwilling to negotiate at all—even after I spoke with three different people. Needless to say, I moved out! Then, today, 2/24/2023, after paying for my February 2023 rent on 2/1/2023 when it was due and after having received a receipt of payment with my check number on it indicating I was paid through February 2023 from Public Storage on 2/1/2023 and my move out receipt on 2/21/2023 that stated “You’re all moved out and settled up. We appreciate you making your final payment on [your storage unit]. There’s nothing else due at this time,” I received a call from Rob, the district manager, telling me they never received my payment and that they were going to turn my account over to collections. I think someone from PUBLIC STORAGE has misplaced my payment sent to them from my bank and received by them as evidenced by both receipts from PUBLIC STORAGE indicating receipt and that my account was paid in full-fully settled. Now their district manager, Rob, wants me to re-issue a new payment. If I don’t, he threatened to turn my bill over to a collections agency…and the bill was PAID! LET THE BUYER BEWARE….Avoid PUBLIC STORAGE on Mahaffie.

The Lady That helped Me Was Nice.

Rick McKinney is a great professional! If you have any storage needs he is your guy, hes got a slick new ride too!

Very happy with this facility. They are on top of what is going on.

Summary Run as fast as you can from Public Storage. Most all the reviews listed are accurate representation when it was Big Bay Storage, once Public Storage took over went from 5 stars to 1 star. I never had issue when it was Big Bay Storage easy to work with and knew how to treat customers and take care of any issues timely. When turned to Public Storage was one nightmare after another. First issue with getting online account access to be able to open the gate, pay bills, and manage the account got thrown back and forth to working with property to the 1800 customer service with no help until decide that the only solution was to close me out and move me back in which took care of the online access issue. The second issue was created the rate was never accurate. The General manager told me with closing out and coming back they would fix my rate to 102 I was paying with Big Bay Storage. I finally after numerous phone calls got the first month updated. then second month I tried calling several times talked to property manager and 1800 line was told from property manager my rate was inaccurate and would contact general manager to get the rate updated. After over 5 separate attempts over two weeks before rent was due credit never applied or call back to let me know credit be issued or what the delay is in getting credits/ rate updated in the system, I have no clue how public storage is operating and the largest when from my instance was issue after issue. They are relying on people to not want to hassle with moving and just keep paying storage bills with non-existent customer service. I reiterated if issue was not resolved or update provided I would leave Public Storage. Public storage employees must not care or take me seriously. I provided a move out notice then called and wanted to see why was moving out, obviously no notes are kept when the customer calls and complains. Suggestion start tracking and notating calls. I will never rent from Public Storage after the issues had and they still over me 63 for when I had to pay higher incorrect rate to prevent from being locked out of my storage or late fees. The only item I will say Public Storage has one positive going for them is they have a nice app, my only suggestion in the app is to allow customer to see more details of credits and payments to allow customer to see how the amount due is calculated.

I ended up moving to this location from right down the street. The other units doors were too low for my items! Kelli was very helpful and ensured I was taken care of! She made the entire process easy and would highly recommend renting from this location! Thanks Kelli!

Great service from the lady Allison you should go and ask for her

Terri was great at getting me the storage unit that fits me needs

The elderly lady at the front desk is very mean, rude and disrespectful. We also got our stuff stolen from our unit. Find another location and thank me later.

Best storage units in the Olathe area. I shopped around and they have best rates of all their competitors. Very clean and the safety and security of the storage units is exceptional. Deidre (Property Manager) showed me around the facility so I could decide on what size storage unit fit my needs and answered all my questions. She was extremely helpful and friendly. Great customer service. Will definitely recommend them to friends and family.

Big Bay Storage Olathe is so far the best storage facility I have used. Clean, friendly, and great customer service from Deidre Williams.

Deidre is wonderful...friendly and so helpful. The facility is immaculate and well maintained. I can't recommend highly enough.

Terry was awesome, she helped me measure the doors to confirm my boat would fit, thanks again.

Great customer service, very clean facilities I would be easily recommend them

Wonderful place, very clean. Best place to use to store your goods!!!

The transaction was really effortless, Terri was Fantastic! She was so helpful and patient, she respected my price point and made sure that I was comfortable with my ultimate decision on a unit. The storage facility is clean, and the security protocol is top notch. Thanks Terri!😁

Temp controlled and easy drive in access was perfect for our needs. Easy to work with.

Easy to deal with and affordable

Everything was great. We used the climate controlled unit to store all of our possessions for 9 months and were very excited to see it all in such great condition. Terri was very helpful!

Overall, it was an easy process to rent and access my storage unit. No issues renting through them and moving out was painless. Would recommend!

I'm not a tenant. But my son does 😃 !

Great customer service and Terri was very very professional and personal. Made my husbandand I feel like we were family

Good place to store your extra stuff.

Terri took very good care of us. We arrived in town after a four hour drive with a truck and trailer load to store. The original company we reserved a unit with completely messed up the reservation and didn't have a unit for us. Terri went out of her way and stayed late to make sure we had a spot. Terri was very helpful, highly recommend!

Great place to store your stuff!!!

We got 9 inches of snow and i had to get to my storage. They didn’t plow any snow whatsoever. Ever since they switched ownership things have been different.

I would shop around other places before deciding on this facility. Overall the layout is good. Typically, storage facilities will have a one or two employees. However, they have multiple people there daily. I believe they lease part of their building out causing an excess of employees parking everywhere. They'll line their cars up all on one side to where it's extremely difficult to get around. They've essentially turn the back area into a one-way road. I've had conflicts with other people/renters, because people having to back out unable to get through.

The overall experience was ok. Their prices were extremely competitive in the area and the facility is in great shape. And if I really understood the process up front, I would have maybe given them 5 stars. However, I initially tried to call the toll free number and ask them questions about the facility, waited 20 minutes listening to hold music, and gave up. When I later called back to just buy a space, choosing the "rent now option" on the phone, I got someone almost immediately. After paying, we got a call from someone at this facility, but I missed it and it went to voicemail. That included a "direct phone number", which I've called twice and never heard back (been 2 days now). The simple question I had for them: I paid for a lock, so how do I get that? I finally drove to the facility to ask the question directly, but there is no office. There's a room that people were doing some construction in. Maybe that will eventually be an office? It's not as of 8/5/2021. It's gray walls. When I finally went in using the code they sent me, the lock was laying on the floor of the unit. So if I knew that, it would have been easier. If anything ever comes up, I'm pretty certain I'll never get someone on the phone to help, but it absolutely is a good facility with good prices. Just know that you had better answer the phone when the local person calls to welcome you. UPDATE: Day 3, I heard back. I don't have any questions any more, but I did hear back.

Great value overall as a storage facility.

Very nice people that run this place, and very clean units! Good prices, too! Also more friendly and better prices than the place up the road.