Public Storage Self-Storage Units at 15260 S Mahaffie St, Olathe, KS

E excelente ✅✅✅✅

Terri and Rick have been great help to get everything settled into this rental!

Excellent service, clean, and setup/move out was super easy!

As of 07/20/2024 Rick helped my fiance' and I to lget a storage unit he was very knowledgeable and very helpful

Rick was amazing really helped me out!

Rick did amazing job

Rick and Terri were amazing and made renting easy and non stressful

Rick was awesome!

Thanks to Rick our experience was great !

Rick at the office location helped me figure out an issue getting into the gate for the first time. He was very pleasant and gave wonderful and personalized customer customer.

Terri handled our situation very well. Although the computer was making erroneous reports, she knew what storage slot would fit our needs and fixed everything. Thank you

WORST CUSTOMER SERVICE ever. Zero Stars!! Terri in the office is incompetent and dishonest. Upon entering the office she was abrupt. She had no knowledge of our appointment and claimed she couldn't see the price that I was quoted by the phone rep because it was locked in her computer system. I was quoted and reserved a non drive up climate control unit because supposedly that was the only 10x30 they had left. However, I wanted to see the unit before committing. When I arrived at Public Storage the next morning,Terri stated that she had two different units than were quoted and they happened to be exacly what I wanted...but she couldn't view my original reservation because it was locked by an employee in a different location. Then Terri said I can cancel your original reservation and give you the unit I just showed you. I said, "Wait.. Don't cancel it until you tell me the difference in cost. " Terri stated $130 per month with the same $1 deal for the first month. So I said okay. You can cancel that reservation and make the new one since the unit was so much cheaper. Terri canceled my original reservation and made the new one but the price instantly increased to $237 per month. I asked Terri what happened to the price she just quoted of $130 per month but she kept talking in circles. I asked to speak to her manager 10 times before she called someone who was supposedly filling in for her boss. Terri is a liar and she is incompetent. She repeatedly told me mistakes were made by their new employees who are going through training and conveniently omitted the fact that she quoted $130 per month for the new reservation to the "manager"who took the phone complaint. Do NOT use this company with incompetent staff and shady business practices.

Worst customer service I have ever experienced. Property manager is extremely hostile and rude, don’t even bother with this place

Been here for 2.5 years—nothing but good service. The facility is clean, well-maintained, and secure. Not only one of the best-priced storage facilities around, but it has some of the friendliest managers I’ve encountered. My only minor complaint is the locked bathrooms in the climate-controlled storage space. Open ‘em up!

Location is fantastic, garages are great. Prices I would make sure your getting the best available deal they have no problem raising jt 100+ from the day before just because you are interested. They will claim its corporate, don't fall for it. They insist you leave the doors half way up for *Fire safety* If they had any education pertaining to fire safety. They would understand giving a fire air to feed off of. Would be catastrophic. Male who works here is bearable unfortunately he listens to Barbara, who at best wouldn't and shouldn't even be in a manager position. Not even at your local trailer park. She is Absolutely what issues this wonderful place has to offer and not offer. Her hostility and attitude towards the very ones who pay her salary to keep there items safe is deplorable. She picks and chooses who to target. Will be a Karen if she places her talons upon you. If you have any shade of skin color. We'll your not Baraba type. Just a heads up. I hope where ever she dropped from picks up their village idiot. I know somewhere is happy with her absence. Unfortunately if your anpaying public storage customer. It's probably not going to be you. If corporate actually had a say in their system. I truly hope this comes to light. This place could be a fantastic and is expensive. It's a shame they allowed their gears to be so below par. I hope this gets fixed soon (her) Facility is wonderful though but don't take my word for it, call barbara and ask for your self.

Terri and Jason are two shining examples of what we are suppose to be. Kind, knowledgeable And friendly.

Waited outside the office during open hours and no one was there. When someone finally showed up, 30 mins late, I walked into the office and the front desk lady decided to say hi to me and then pick up the phone to make a phone call to a customer rather than help me first. I waited there for 15 minutes while she talked on the phone. When she finally got off the phone she continued typing on her computer for another 5 minutes before deciding to help me. All I needed was to tell her that I put a new lock on my unit. It would have taken 5 seconds, but instead I waited almost 20 minutes. The customer service here is atrocious. They won’t help the customer standing right in front of them, but they will decide to place call to another potential customer and help them first.

Facility is nice, cause it is new. Here is my caution to long term rentals. Rates will double more than 2x in a year. There business model is based around knowing you have your things in storage and won't move them even if they increase the price. Increased 35% after 3 months, same after 6 months and over double after a year. Empty spaces all over but they are gouging those that want long term. Staff will "request" an exception to the price increase but get an automagic denial meaning corporate has it set to auto reject. They also put a control box 8 ft in front of my unit so we couldn't access with a truck as necessary Again, nice place but didn't care for how they operated things.

Clean. Good price if you go online, but, had to jump through many hoops. The first 10×15 unit that I rented measured 8.5 ×12. Really? Just be honest. Can I agree to pay you $100 a month and then just pay $66 no big deal then?

An amazing storage unit! I had never paid for a unit before, being a young college student, and I was met with so much kindness and help. Without even asking (I guess looked lost haha) an employee came out to help me and walked me through the entire place. He showed me how to use the keypads, the garage doors, and even walked me right to my personal storage space and showed me how to open it, use my lock, etc. Very nice place as well- kept up clean and organized. Wonderful place and very good prices/rates!!

I paid extra for a climate controlled facility, but every time I go in when its cold out, it's freezing inside & the thermostats are off. 30° & 32° inside is not really climate control. Meh. Updating my review because they have now twice raised my w/o prior notification & for some reason, even though I have notified them of my address change (over the one, in person & online) 4 times they still have my old one on file.

Rick was very thorough and explained everything in detail at check in

Rick was dope 😄

Just rented our first storage unit here. Appears to be clean and secure. Rick was friendly and helpful.

Both myself and some family have storage units here. Extremely reasonable prices for large, clean, and climate controlled units! Great rental specials right now as well, as they are trying to fill the place up. I’ll definitely recommend it to anyone that needs a place to store their things!

Terri was Very helpful with renting our space.

Rick was phenomenal! Extremely helpful and very enlightening! Very positive guy and will give you the best service and attention you can ever receive

When it comes to picking a storage facility I feel like everyone settles. Here you are not settling. Jason will take great care of you as soon as you walk in the door.

Went here for the first time and rented a unit. Extremely impressed with how I was treated and helped. Terry and Jason were outstanding. They offered excellent customer service. Spent time with me explaining everything and going over it all in a very professional and detailed manner. They made me feel very appreciated as a customer and they came across as very dedicated employees as well as kind and considerate. They are there to help you. The place was spotless and very clean and there was plenty of room to enter and exit. I highly recommend this place. I cant say enough good things about Terry and Jason as well. Wonderful experience.

I was helped by Rick at this location, though i believe he usually works at the Menorah location. I had payment issues and he was super helpful and communicative with getting everything figured out for me. I would definitely recommend public storage as the customer service has been incredible for me so far and the facilities are very clean and easy to use. Thank you so much Rick!

One of the best storage units I've ever used because it's fairly priced, has a handful of moving equipment you can use on site, and the staff are helpful+friendly. Highly recommend this place.

Rick was really helpful I really appreciate all his help. Rick explained everything to me and definitely will be using you in the future. Thanks so much Rick.

Rick was great to work with

Rick did a great job showing me everything

My first time trying to get a storage unit. Didn't know what to expect but I'm happy Mr Rick answered all my questions and help more than I could ask. Just so you're aware he's full of so much energy.

Rick gave me excellent service. Definitely recommend this storage place to anyone!

This facility is so nice!! Rick helped us and he was so amazing!! Thank you again!!

Only 2 stars because Terri in the office is a great representative. Facility is nice...rules are not maintained equitably, as in when I asked if I may begin my loading at their posted closing time, I was told no against the rules. However, the 2 trucks on site were not asked to leave, and the one entering ( after closing) as i left was not denied entry.... so why couldn't I finish my load outside of their posted time????

Beware they can raise your rent as much as they see fit. 30% with less than a 30 day notice. Customer service is horrible! I did a live chat with Keith about my concern. All he did was state facts about the contract. He couldn’t care less.

Rick was very helpful with customer service.

New facility, very clean, reasonable rates. Climate controlled spaces have drive through big enough for a U-Haul truck (though not big enough for all pro mover's trucks). Rick at front desk was friendly and helpful. Would recommend! Thanks!

Do not rent storage space from PUBLIC STORAGE. Since PUBLIC STORAGE purchased the (formerly Attic Storage at 15310 S Mahaffie Street) in June 2021, they have raised my rent on my 10’x20’ unit from $173.20/month in 1/2022 to $216/month in 4/2022 to $255/month in 3/2023. That’s a 47% increase ($81.80/month) in just 15 months. AND, the PUBLIC STORAGE (at 15310 S Mahaffie St) facility’s main security gate hasn’t been working since at least 11/2022…4 months and still not repaired exposing all the units to additional risk. When I spoke with Terri, the facility manager, and Rob, the district manager, their explanation was that they offer a low initial rate (presently $84/month discounted online from their regular rate of $103/month as of 2/24/2023) and then increase the rate from there. They state that, by contract, PUBLIC STORAGE can increase your storage space rent as often and as much as they’d like. I had been with them nearly five years and they wanted me to pay $255/month for the same unit at the same location one can rent today, as a new renter, for just $84/month. That’s THREE TIMES as much!!! I called PUBLIC STORAGE and asked them to maintain my $216/month rate; they were unwilling to negotiate at all—even after I spoke with three different people. Needless to say, I moved out! Then, today, 2/24/2023, after paying for my February 2023 rent on 2/1/2023 when it was due and after having received a receipt of payment with my check number on it indicating I was paid through February 2023 from Public Storage on 2/1/2023 and my move out receipt on 2/21/2023 that stated “You’re all moved out and settled up. We appreciate you making your final payment on [your storage unit]. There’s nothing else due at this time,” I received a call from Rob, the district manager, telling me they never received my payment and that they were going to turn my account over to collections. I think someone from PUBLIC STORAGE has misplaced my payment sent to them from my bank and received by them as evidenced by both receipts from PUBLIC STORAGE indicating receipt and that my account was paid in full-fully settled. Now their district manager, Rob, wants me to re-issue a new payment. If I don’t, he threatened to turn my bill over to a collections agency…and the bill was PAID! LET THE BUYER BEWARE….Avoid PUBLIC STORAGE on Mahaffie.

The Lady That helped Me Was Nice.

Rick McKinney is a great professional! If you have any storage needs he is your guy, hes got a slick new ride too!