Public Storage Self-Storage Units at 7828 W Washington St, Indianapolis, IN

I have used the storage service for a few months at this spot. The spot is clean always. Today afternoon (August 8th) we rent a van from a U-Haul spot, and the van was so dirty and smelled awfully. We drove this van to the spot, and the lady staff saw that and instantly gave help offering cleaning tools. And she also gave us some air perfumer and sanitizer to help us feel better. She is a staff of simply self storage rather than of U-Haul. I am very thankful that she gave a hand warmly. Nice space, and even nicer staff!

Good experience. I stored things for 2 years with no issues

Helen the store manager was professional and courteous.

Wonderful experience!! Tim was extremely helpful in answering all questions!!! Great cleaning atmosphere!!

Helen and Tim at Simply Self Storage are fantastic! Their professionalism, helpfulness, and friendliness give me confidence that my belongings will be safe there. Plus, they keep the facility extremely clean and well-maintained. This also instills my confidence.

Awesome customer service for Mrs. Jarvis

Very nice experience

The lady up front was wonderful. She knew exactly what I was looking for, was extremely nice, professional, and thorough. I am so glad I stopped here first rather than wasting my time with another facility. The place looks brand new but apparently is 5 years old. Very well kept and secure. Price was pretty much what I was expecting, though I definitely feel I would have paid more somewhere else and/or it not have been nearly as nice. Seriously, the place was spotless.

Helen was so helpful and kind! She made it’s a great and easy experience! Facilities are well maintained and cleaned too

The service was excellent from the time I called them while loading up the Uhaul in Tampa Florida to the time we unloaded in Indianapolis Indiana. The reason for the 4 star rating instead of a 5 star is because everyone was always waiting for a cart. As busy as this facility is, I would recommend having more carts for the patrons to use. The place was always clean as well. I would use them again if I needed a storage unit.

The service I received was efficient, very friendly, and everything I needed!

Looking for storage space. I highly recommend this location. The mgrs were very friendly and gave professional service. Making sure we understood all of the rental policy and storage details….. 5 star customer service

Very clean space, elevator isn't terror trap the energy saving lights are a great efficient use of energy and a lil bit scary if you're in your unit trying to organize your boxes a lil and they go off but you can just pop out and wave you hand 😅

Helen is the manager at Simply Self Storage on W Washington St. I went today to look at storage units, Helen was very nice, and helpful. She spent the time to tell me about the facility and the security that they have. The prices are great, as I have checked around. If you are in need of a storage unit you need to stop by and see Helen.

It is getting expensive

Helen is amazing!!!! She was so helpful in my storage need. Such a wonderful experience.

The man at the front desk was very nice. However, we were not informed about a roach infestation. After we loaded items into our unit we needed a cart, once we went to find a cart we noticed there were a lot of dead roaches as well as a few alive roaches in the front. We informed the front desk and was told this was just an issue towards the front and that it was being handled. The next day we went back and noticed roaches moving closer to our unit which was located in the back. I’m not sure if it’s too late to move our items without taking roaches with us.

To Whom this may be helpful to. Helen the Manager is and was a very helpful person to work with. She was Knowledgeable and gave Great Advice.i would Recommend her to You. Have a Blessed day. Thanks,

Helen is amazing. Very thorough and professional. Very clean and secure facility

Helen was very helpful in every way. She was also very courteous and professional.

Excellent customer service by Helen G. and very knowledgeable on storage needs, .👍💯 Thank you Helen.😊

Definitely a friendly an welcoming environment which is also extremely clean. The process was super quick and simple . Great Prices . I also was not forced to buy their lock I was able to use my own. Altogether I would Highly Recommend 🥰😍

The reviews are true. Helen is awesome. The place is clean and we’ve had no problems.

Helen was super helpful and friendly , she explained everything to us and she is very professional, the property is clean and easy access , and they have surveillance everywhere, Place is super safe…

Helen has made the process extremely easy over the last two years. I would highly recommend Simply Storage in Plainfield, IN.

Absolutely amazing! And extremely flexible with military!

Great service.

Store manager Helen Good was so amazing with assisting me through the entire process. I really appreciate how helpful she was in answering all of my companies questions and concerns! Thank you Helen for such a great experience.

Helen and Tim at Simply Self Storage took great care of us. Made things quick and easy!

Office manager was very helpful and patient to explain everything, even though it was the end of the day and close to closing time for the office. Very much appreciate the ability to borrow a dolly!

Simply Self Storage is a great place. They were accommodating to us as we moved to Indy. They are quick to answer phone calls and follow through. I'd highly recommend.

Very clean and convenient.

Went to buy a bed set off of a guy who had a unit. All of the units were in great condition and very secure.

No stars! Had rented a unit for over a year then after 14 months it became infested with mice and lost most everything. Make sure you get your own Insurance as theirs won't cover any rodent damage. I feel it was brought in from someone and they tried to bait and kill Unfortunately they got I to my unit and destroyed most everything before dieing. Disgusting!!! No help nor do they care!

I have been here for months and am really satisfied because of the consistency in price,The cleanliness is impeccable! Helen is always out on the property cleaning if she's not in the office helping a customer! It seems like she is omnipresent doing the work of 3 people.I really appreciate how helpful her and Terri have been. Keep up the wonderful customer service! Fast Forward several months,...I had moved out of my unit because I no longer needed it but then my Mother passed away so again I go back to Simply storage and was greeted with open arms, Literally! I just love the care that is put into the customer service from Helen,Terry and also the staff at the west 10th st. Location.

Very quick and simple process thank you so much

Office staff was very professional and answered any questions I have. The facility is hands down the cleanest in town. Would recommend to anybody

Nice quick service

Very helpful and friendly!

Such an easy process. Was able to reserve and then instantly received a call from Helen at my storage location. Helen was very friendly, knowledgeable and an absolute pleasure. You can tell she loves working with people! Simply Storage is lucky to have Helen on board…she is a wonderful representative for their company. Thanks for all your help Helen. 😁

I was thrilled with how clean and well kept the facility is. Helen was the best as she gave me the tour, and very patient with answering my questions.

I rented a unit at simply storage about three weeks ago now, Helen was very very helpful and I feel secure knowing that there is somebody on premises Every day. I considered renting at a self-service place but I felt that the customer service at simply storage made it so much better. I would recommend simply storage to anybody and Helen is awesome!

Test 5

Teri was extremely friendly and helpful! Highly recommend this storage facility.

What are your rates and room sizes

Excellent service 👏 👍

Helen made the renting process quick and easy. Great pricing and a super clean facility!!!!

The facility is very nice and easy to find. Helen was great and made the process very simple!

It’s so Secure and Helen did amazing at letting us know how to use the unit and the property

DID NOT HAVE A BATHROOM!!!! the stroage units are nice and it wasn't too cold in there, but I really needed to use the bathroom and there wasn't one. There might have been one in the office, but it closed around 5, so I didn't get to go in.

The facility is clean and management (Helen) is super helpful. The process was quick and pretty simple…. But they get you when you leave. I paid for a year up front because I was told about the discount, but they forgot to mention if I left the unit early… my money wouldn’t be refunded. I was stiffed almost $750 and there was no way to get it back. BE CAREFUL!!!

The storage facility was very clean and secure. Helen was great to work with and I highly recommend this location.

Great customer service. Sherry, Terry, and Helen were so helpful and patient with me. They answered all of the questions I had and took me around to view some storage units. Out of 4 storage unit places I visited, this was the only one that had an office with employees I could interact with face-to-face instead of a kiosk.

Ellen and Terry were very helpful and professional. We had different facilities in mind to visit today, this was the first location we visited and we had no desire to go anywhere else after. The facility was very clean, we got a walk through and were shown the difference available spaces. We got our storage space for our business now, highly recommend!

Simply Safe & Secure

The ladies that work in the office are very polite and helpful. And you know it's a storage room what can I say other than I wish they had 24 hour gate access available for everyone

Very clean facility and secure. The staff is helpful and friendly. Teri, Sherri, and Helen have been there at different times since I moved in and they are all Simply awesome..

Easy access, and easy way to get self storage

Service was very good and the clerk was very helpful and courteous

I looked everywhere today to find a place with a vacant unit and finally found Simply Self Storage. When I went into the office, Helen was super helpful and walked me to my unit to make sure it was okay! She even let me know the entire process of what to do once I got the unit! I’m so excited to move in my stuff today! Amazing customer service and worth every penny you spend here!

I can't give this place a five-star rating because I feel that number is slightly low. 6 stars is the rating I'm going to give this place. The location is in a safe place and if you get thirsty moving your stuff in and out of the unit you can go across the street to the gas station and get hydrated. This place is always very clean. Don't let the gate hours which are 6:00 a.m. to 10:00 p.m. deter you. I spoke to the manager about my work schedule and she was more than happy to give me 24-hour access. The staff at this location is great and if you run to an issue they are there to help you.

Amazing facility

Helen was very professional & informative. Facility was very clean, inside & out

Staff has always been very helpful. Affordable and they offer climate controlled units. Highly recommend.

Very clean

We have not yet moved anything into our unit, but I had a very good experience with the office staff when I went to finalize everything. Helen, the manager, was very kind, polite, and knowledgeable about her property and the things that would be important to me as a customer. The entire site was squeaky clean and everything appeared to be an excellent condition. I feel satisfied that there are adequate security measures in place, and Helen made me feel that if I have any trouble she would be there for me— not that I’m expecting to have any. So far, highly recommended.

Currently trying to reserve a unit and create a profile, had to step away for a sec and come back to the site telling me I have a reservation already. Can't find where I already have a reservation. Wanted to log out and just log back and see if that would help but I neededy password setup first, but every password I create is rejected even though it's 8 characterslony with no special characters. I'm not in a very very bad mood because something that should be simple is now aggravating and it's all due to this site being stupid abouty password

These people are very dishonest. I rented a 20 x 15 online for $231, first full three months 50% off. After I made the made the reservations online they immediately called me, they told me that the unit had two doors and I would need two locks. When I got there it was not one big unit of 20 x 15 it was two 10 x 15 side-by-side. She handed me a lock and said it was in the promotion this month and I only needed to provide one lock. When signing the contract she said I had a Lock fee of $17. I asked her what the lock fee was for and she said it was to pay for the lock, I said you said it was in a promotion but she said I still had to pay for don’t understand. If you reserve a 10 x 15 online it is $114 a month. 4114+114=228 so were they charge me 231 for 20 x 50, when I got 2 10X15. They don’t bother to tell you they are going to charge you an administration fee of $24 and some change until you get there. And they don’t tell you on the website that they are going to charge you for insurance, I had to pay nine dollars for $2000 worth of insurance I did not get a policy so what are they really doing with the nine dollars? After all this I would not have rented from them if I didn’t already have my stuff they’re ready to go in the unit when I signed the contract. I think they try to hold you over a barrel and they’re just very dishonest. I will be pulling my things out of there because they couldn’t guarantee me that I would get 50% off the next three months she had to call her manager and they could not get it in the computer but she said that I would get it we’ll see. I will write a review to let you know if I get the 50% off the next three months. One of the units has a roof brace going through the back of the unit at a angle so you cannot use all of the unit. I have several oriental rugs that are 18 feet long, and had to put them in an angle because I have two units and not one large one.

Everything was set up over the website and phone to save time when I got there. When I got there, the gate code didn't work. Had to wait for the manager to get back to the office to give me the same gate code that didn't work. Then I get to unit and there are holes letting sunlight into the unit. She doesn't believe me and makes me wait again "so she can see it for herself". We go out together and she sees the holes and says, "I know what did this!". A complete waste of time and the employees lack time management skills as well as attention to detail. Very disappointing.

Convenient and clean.

Mr. Wayne was great with helping me find the right size for my 4 bedroom house. Customer Service is A+.

We wanted to give Wayne 5 Stars PLUS. We came in at the end of the day to rent two units and he treated us as if we were his first customers of the day. Wayne was very helpful and had a great personality. 5 more stars.

Helen was awesome. She was very helpful. She showed me directly to my storage unit and the best way to get there in the future. The facility is very nice. It is clean and secure, which is very important!

We absolutely love Simply self storage! The facility is so clean, very well lit, & well managed! Helen is fantastic & we love working with them!

if anyone has a storage here there was a bunch of units broke into last night check on your belongings

The manager Helen was quick at getting me set up with unit and showing me the unit and explaining all INS and outs of rental thank- you all very much

This was my first time ever having to get a storage unit. I was so nervous at first but Helen made me feel comfortable and explained everything in great detail. I appreciate you Helen for your kindness 🙏🏽. This facility is huge and my unit was very clean 😄 all in all great service all around👍🏽👍🏽👍🏽 The price it self was amazing too! -Went back for a smaller unit and Terri was so helpful and sweet.The prices are awesome here and it’s super clean. Thanks again y’all!

Facility is clean and secured. The office manager was great!

Excellent customer service have to give big credit to Helen for all the help questions and concerns made me feel very secure for my belongings.. thank you again Helen!!!

Helen is absolutely fantastic! She does an excellent job of assisting in the selection process of choosing just the right storage unit to fit your needs. In my case, she even broke out the tape measure to assure my item would fit through the door! Couldn't ask for a better experience! Thank you Helen!

Helen and her colleague were very helpful. This was my first self storage unit and they made the whole process very simple for me. I managed to rent my unit remotely and the whole process took a very short time. The West Washington facility is very clean and spacious and the staff is very friendly and professional.

I’ve had an incredible experience at the West Indianapolis Simply Self Storage. They made the sign-up process so easy. We enjoyed working with Teri. She was knowledgeable and very kind. Good customer service is rare these days, but Teri went above and beyond. We are renting an inside unit, and I am more than pleased with the level of cleanliness. They have a number of options to fit various budgets: range of sizes, upstairs/first-floor, climate-controlled or not, etc. I feel very confident leaving my items here. Highly recommend!

Helen was very helpful and got me the right unit for my needs. Facility is very well kept. I highly recommend.

Clean well lit easy access and new

The manager Helen made it so easy and the unit was clean. Nice facility and the office was extremely clean

The customer service here is the best! We tried to rent a space elsewhere and had nothing but trouble. We walked in here, selected a space and were putting stuff in our space in no time!

Very friendly and accommodating staff. Units are very clean and well kept.

Had a Great Experience with Helen would highly recommend!!!

We visited the w Washington street location. We were highly impressed by the courteous, friendly,and knowledgeable information we were provided with that was clearly understood. This facility was extraordinarily clean and still smelling new. I appreciate Helen showing concern by offering water n a seat to sit. We were beyond impressed as to how things were handled. We strongly recommend anyone looking for a reasonable priced clean storage should reserve a spot a.s.a.p. cause they are going like hot cakes. Thanks Helen and Ella for a spectacular pleasant experience.

Helen was so helpful and pleasant both times when I interacted with her! I am so impressed with this facility and will use them anytime in the future when the need arises.

very sweet and kind staff, super helpful and will answer any questions you may have!

Pleasant staff and easy access to unit with elevator and even a cart you can use.

I couldn't have met a nicer person than I did the day I moved my belongings in. Clean, secure facility

Helen was so nice and pleasant. The property is extremely clean and I love my new storage unit.

Very clean and the staff is friendly. Cost me less than other storage units I have had

Helen is great, my move-in and move out was seamless, my unit was clean and I got it at a great rate. I would definitely recommend these guys.

Great communication. Very helpful and informative. Clean facility.

Our experience with Simply Self storage has been 5 star all the way. EVERY interaction I have had with their staff has been informative, professional and courteous. The facility is impeccably maintained. I recommend this facility to anyone who needs additional storage

Just moving Into this facility after being more than a year at another that has gone up in rent and down in service. So happy I finally made the change. This new Simply Self Storage location is immaculate! Here the office staff is friendly and helpful, and I already feel that my stuff (self included) is safe and more secure!

Teri was a big help and very knowledgeable on the prices of the units. Very clean and friendly atmosphere, unlike some places I’ve been to. Helen was very polite as well. Overall very satisfied with the customer service & prices compared to other storage places. Even went a little farther out way based on the overall impression. Settled on a 10 x10 climate unit which was very clean. Thanks!!!

The facility appears to be well maintained inside and out. The convenience of the security system allows me to come and go, without interruption, as much as I need. I have had an indoor unit since 2019, and have had no issues. I recently purchased a second unit outdoors. Helen is knowledgeable and helpful with storage tips. She has provided great customer service for both of my storage unit purchases as well as the many times that I have had to borrow the dolly cart from the office. I highly recommend this facility for your storage needs.

Very easy, friendly, and clean. Helen the site manager was very friendly and very polite and sweet.

Great place great prices!! The manager was very polite and a pleasure to work with. Nice clean facility also.

Beautiful and clean site with a great customer oriented office. Helen was helpful from start to finish with preliminary talks to a tour of the storage grounds. She explained everything clearly with a great disposition which shows she respects her role. Highly recommended.

Very helpful and polite employees. Explained everything throughly. Mrs. Helen Good and the office staff was just amazing individuals. Great place if you need a storage unit definitely go here.

This place is perfect...Helen is so sweet and helpful. The units are clean, its easy access with pass code and easy exit. I recommend them highly and if the need ever arrives again that we need to use a storage, it will be this one.

Great place The manager there is so friendly and professional at the same time Very decent rates too

Great experience! Very helpful

Helen was such a blessing to work with! After another storage unit fell through I called this location 30 minutes before close time. She never rushed me, showed me around and was so helpful and sweet. She explained everything clearly and the facility is in great shape! Thank you for a great experience.

The manager is always so friendly!!!

The staff is friendly and helpful.

Helen has great customer service and the building inside and out is immaculate.

Staff was extremely helpful and terrific. I would recommend to anyone. Very friendly and energetic

Super clean and the manager was super nice!! They were about to close and she stayed open for me to get a unit.

Prices are comparable to other climate controlled units. The staff is friendly and helpful. They do not tell you that you can buy your own lock to use. You can buy a lock at a hardware store for less than you get it there.

Friendly staff and fair prices. The only negative things is you only have access to your unit from 6am till 9pm.

Brand new facility and excellent staff personnel ( Kelly )! Oh and the price is very reasonable and cheaper in comparison to other storage facilities! 👌🏾

Very nice place great customer service, and fast

They are only after your money. If you don't give a 30 day notice the fine you, if u leave one piece of trash in your unit they fine you.

Customer service and representative availability for questions has been outstanding! Highly recommend!

Helen was amazing! She was very helpful and answered all my questions. The storage facility is nice and clean as well.

Helen proactively called and walked me through set up and made the experience extremely easy. Excellent customer service!

Very nice place and the most reasonable prices around. Hellen was extremely helpful. Would recommend to others.

The young lady, that assisted me was both knowledgeable, and extremely professional, as she conducted her duties . Her name is Lexi. I was treated with the upmost respect, as I was learning the rules and guidelines , with my unit. I will definitely recommend your facility to all my contacts, both in bussiness, and to all those who need storage units, in their personal lives.

Great place for storage, they give you your first month free every time

Great prices. Storage units are clean, dry, and secure. Excellent customer service. Store manager Alexis was friendly and professional, and helped me pick out the right sized storage for my needs. Would definitely recommend!

Great experience great customer service and i highly recommend them if you need a storage

Helen was extremely helpful and courteous in explaining everything. We are very pleased with her service and attention to detail

Got a unit when they first opened and have had no issues. Very clean and secure. I felt prices were comparable to other storage units. Very easy to access off of 465. Thought that not being 24/7 would be an issue, but their hours are long enough so that I’ve never had an issue with trying to stop by my unit

Amazing place, locked down wonderful, nice area, alexis your all the above!

Great customer service! Clean facility.

If you want a great place to house your precious stuff, this is the best place we found In Indianapolis! Helen is fast, efficient, and very nice to deal with! The big plus is, it's air cooled which is what we needed. Top area and people.

staff was excellent, the facility near spotless, and great rates. Far superior to the competition

Great place, friendly staff, great rates!

Helen was wonderful and extremely knowledgeable. She showed me different units to help me make a great choice. Will recommend to all my friends and family .

Helen was very nice and helpful. The process was quick and easy. I would definitely recommend using this facility.

Alexis was great and made it easy to make my decision to come over to you guy!!😃

I went to Simply Self Storage today and I cannot tell you how great my experience with Alexis was. She was very knowledgeable and sweet. I would recommend her anytime. If you are looking to rent a unit stop in To Simply Self Storage and see Alexis.

Loved the experience. Very quick, easy, and painless. The staff if very friendly and everything is nice, new, and clean.

After going to a few other storage facilities, I wound up at Simply Self Storage and there was an actual person there to help me, her name was Alexis, she was very professional, she walk me through the information about the storage rental the insurance and even showed me the storage unit I would be renting at the end she made sure that my access code would work. If you're looking for a storage building I would suggest going to Simply Self Storage

Nice clean units, fast and friendly service from Alexis!

Great customer service and the facility is nice and clean! Just don’t like the fact that you can only use moving carts during business hours!

Helen was amazing!!! A real blessing! Thank you so much! I recommend Simply Self Storage to everyone!!!

Alexis gave us awesome service and showed us around

Helen Good was very nice and she took the time to talk and show me how the facility works. I would recommend any body looking for a storage to come to Simply Storage. Very cheap prices and great units. West Washington.

Very kind and helpful staff. Very clean facility. Fair rental rates. Facility feels really secure. The only problem I have with this place is that you don't have 24 hour access to your unit unless you pay an extra fee.

Fast and simple

Helen and the rest of the staff were extremely helpful with answering all of our questions. The facility is clean and access to our storage unit is convenient and safe.

Pleasant, easy sign up!!

New facility with a whole lot of spaces open!Don’t like the fact that you can’t get to your stuff anytime you want.They also tell you that you have a month free coming but never do you get it.They are also up in your business

Nice job Helen

nice and helpfull

Nice secure facility. Helen is super!

Kathy Cherepski was most helpful! Thanks-

Anthony got me all set up.. very polite and helpful . Very pleased with my unit and price !

Anthony was so great and knows his job! Great customer service!

Great customer service but they're pricey .

Awesome to work with...

very clean, neat and organized