Public Storage Self-Storage Units at 7828 W Washington St, Indianapolis, IN

Clean, secure facility. Tim, (manager of the 7828 W Washington St. facility) made a very difficult time a very easy experience. Personable, helpful, great representative of the brand! Easy move-in & easy move-out when the time came. The app is easy to navigate as well. Thank you, Public Storage!!!

Beth was very helpful

Thanks Beth for being so helpful and nice to us and making the process very smooth and fast! We appreciate you!

Tim (manager) was knowledgeable, friendly and professional! Tim assisted me with what I thought was going to be a difficult process of making changes to my initial reservation. He made the transition smooth. He explained the process in detail. He did this all with a smile:)

Tim has been awesome helping us navigate the storage unit issues after our father's passing.

Tim helped correct the issue I had in a timely and efficient way. He was very knowledgeable and he was very nice. We need more people like him

Best service I received thanks to Tim

Jim was awesome today, helped me with everything I needed help with

This has been my storage unit for the last six months Tim, Tim, and Tim has given excellent service. He’s been available when I needed him! And I feel safe with my stuff here.

Beth was incredible

Beth, she is very kind and caring person, she helped me out very well.. she showed me what I needed... she explained everything to me very well too... Thank You Beth

My rent was raised (Not sure on why) and Tim helped me return it back to what I am already paying. Thanks Tim!

Been with public storage for over a year. I can't explain how good they was to me and my family and to protecting our belongings. Tim he always so nice and very helpful in any way. He always answered all our questions and quick to respond to you when you call and leave a messages. If I could give Tim 5 stars to his supervisor I sure would. Thank you Tim for all you done for my family.

Great service by property manager Tim for assisting me with my unit cost. The unit itself is clean and well maintained. Highly recommend this storage unit.

Tim was a big help today he help me get my storage unit and get moved in that you so much

tim very very helpful & is amazing at his job!

Great experience, unit was clean and easy access. Great service and price

Kassy took care of me and made sure my time wasn’t wasted

Came in to switch storage units and Tim was extremely professional and helpful in making the transfer a smooth success. Thank you Tim🤗

Tim was great to work with

I rented an indoor unit at this location for about 3 years. The office staff were always very kind, especially Tim whom I spoke with over the phone several times. They always tended to my needs in a timely manner and cared to resolve any issues I had. I always felt that my belongings were very secure and I appreciated the extra levels of security such as the gate, code access, security cameras and a well-lit building, especially when going to my storage unit at night. They also have rolling carts available at all times to assist with moving things, which I used many times and greatly appreciated. Thank you Public Storage for keeping my belongings safe and secure, and thank you Tim for all your help and kindness 💛

I called the online customer service number to reserve a unit as I was going to be moving the the following week and had a U Haul reservation. The phone rep was so friendly. The process was painless, and I was sent a link. Unfortunately, I pressed the submit button and it took me to the payment page without an overview. I agreed to payment and the phone rep reviewed the details. He had reserved a unit in Indianapolis when I thought he was reserving a unit in Hobart - that is a 3 hour difference . He apologized profusely and transferred me to customer service. They could not process a refund for a week and I could not get the $1 for the first month promotion since technically I already had paid for a unit with Public Storage even though the rep made a mistake. I spoke with the property manager, Tim. He was nothing short of amazing! He thought outside the box by refunding my unit lock right away, "vacating" me from the account so that I could reserve a new unit elsewhere. He also provided me with guidance for what to do next. He was super friendly and helpful.

Tim was wonderful and helped me with everything i needed!

Tim had done a good job of taking care of us, and works to make sure we are happy. The storage is clean, dry, and climate controlled. A good place to store stuff. 👍

Don’t store here!! This place doesn’t have security in place. My unit was burglarized. My lock was cut over night and when Tim and I opened the unit my stuff was gone. Tim did try and help but there is a lot that doesn’t add up. He told me it was his first time experiencing it. But the cop came and told me it was his 10th report that month. The insurance company sucks too. You’re forced to buy their crappy insurance whether you have a 2x5 or a 20x25 unit they only pay out $4900 and they take forever. Their nice brochure you get in your unit is a joke and a lie. They do not process claims quickly. It’s been 8 months they left me hanging waiting for my payment. They do not care. They do not even investigate to find the thieves. So I had my own investigation done. Since I haven’t been paid, and I paid the insurance deductible every month though, and the cops told me a different story than Tim did. The cop said they don’t have any working cameras. I mean they might now but during my time there they didn’t. And how could they not use the gate code box to sort out who was there the night I was robbed? I bet it wasn’t working either. So I obviously moved the 4 items the thieves didn’t want out of there, went in to the app and completed a move out but I still got charged for the next months rent. Their lease says to clean your unit and leave the door open. I did that. But was told I was charged for the next month cause guess what, someone closed the unit and put a lock on it. And it was 3 months later I found out I owed them money. So why wasn’t I charged for the next 2 months? Because Tim said they’d have to cut the lock and see if stuff was inside. Of course in 3 months stuff is inside. He called me a week later to confirm items were in there and wanted to know if they were mine. Dude, you saw me take out the junk the thieves left me. You talked to me while I cleaned it out. So why the hell would I fill it back up? This place cost me thousands of dollars last year and I just needed to store my items for a few months at most. I am super pissed and since their insurance company won’t get off their butts and send my payment I’m getting a lawyer. Meanwhile they can send me to collections for a bill that’s not even mine. I don’t even care. All the more reason to sue this company. I am not sure what’s up with Tim, he seems to be very helpful and caring to your face but he said some strange things that made me wonder about him. And why is my claim approved but the lazy jerks don’t pay it out to me? I’m so sick of them and I just wanted it over with so I can move on with my life. Months later when I needed storage again I found Extra Space Storage. Never trust when they tell you it’s secure until you see the place. Extra Space took the time to do a whole building walk through, showing me where every camera is, they use blue tooth locks that can’t be cut, and showed me how to pull up the criminal history there and I found not one incident. But this Public Storage here still has people being robbed to this day. Is everyone afraid to post it or something? People need to know that this is not the safe and secure place they claim to be if a year later people’s items are still being stolen. And the thieves are still looming inside that craphole.

The property manager, Mr.Tim helped me get a unit, he was very professional and extremely kind. He explained all the options dornthe units and helped me setup auto payments for easy management of payment!

The manager Tim is very helpful and took care of all my needs, very quickly both times I’ve went in to talk to him. Hassle free storage and management and clean and dry facilities. Would recommend.

Kelli was a pleasure helping me get set up. Service was fast and quick with a clean facility. Second time renting with them. Great storage solution.

The site manager, Tim, was great!

Just want to give a great big thank you to Tim at Public Storage on W. Washington St., Indianapolis, IN. He is so patient and knowledgeable and walked me through every step of the on line reservation procedure. Highly recommend Public Storage and Tim!

Tim was great, super helpful and transparent about pricing, 10/10 would recommend for any first time renters, thank you Tim for all your help

Tim and Kevin are 2 of the friendliest people I’ve ever dealt with. Grade A service and friendliness.i wish all my storage unit service went as smoothly as it does with them.

Tim was a great help in finding a unit that worked for my needs, and went above and beyond in making sure the process was quick and easy. Both the indoor and outdoor spaces are clean and well-maintained as well, which makes it a relief to know my stuff is protected.

Tim was great answering all my questions about the storage unit when I got and today.

Tim was a great help for getting a storage

Stored my stuff here for a few months. Tim was a pleasure to work with and helped me out when I needed to be transferred to a bigger unit. Easy to reserve and move out of units. Highly recommend storing here

What of the units I was in and I had 2 units . One of the units next to mine have bugs because now I have to spray now.

Facility is very clean and the manager took care of all my needs and had me in and booked same day

Tim was a great help with transferring me into a bigger unit with a breeze! Thank you Tim.

Great place. We've used Public Storage for 4 years on West Wasington St., Indianapolis, IN. Their managers are amazingly helpful. We've been impressed by simple things like the cleanliness... not even dust. When we shopped for storage, they were one of the few that returned calls with availability, pricing, etc.

I had a unit here for a little over a year and had no issues. The facility is clean and secure. The staff is easy to reach, and Tim always answered my questions promptly. I have absolutely no complaints.

At first, this place was great. We even rented a second unit for some pieces that we received after a family member passed. In February, the manager called us because during a walk through, she noticed the hasp had been completely mangled on one unit. One of our locks had been broken off and completely replaced. We chalked it up to a random act and had reported it to the police. But it seems that this was only the beginning. We began the process of emptying our units out in the last 5 weeks. We couldn't even get into one because someone had broken in and replaced our lock!!! We had to pay a locksmith to get into our stuff despite the office being able to prove it IS indeed our unit. For the 2nd time in 4 weeks, we've been broken into. The owner and management has been made aware that this is happening, but they don't give a crap. Don't use this place unless you want to be robbed blind!

Tim was Very Helpful ..We had Several issues going on ..He Solved Everything for us in a Swift Professional Manner!! I give him 100 Stars😊

I had great service and everyone was very helpful

Tim was amazinggggg with the whole move in process, made it much less stressful. Thank you so much for all of your help. 5 stars just for Tim. One of the cleanest storages you could rent.

Tim & Kevin exceeded my expectations for a smooth rental !!! Thanks for the exceptional customer service !!!!!

Diane was great and Professional! Her energy and personality was infectious love love love love her personality. Very very helpful love her energy!

Great facility, and great customer service.

Tim was extremely helpful and made the process of renting a unit very easy. Will definitely recommend to friends and family in the area

Corperate raise's prices or charges every other month .Tim sales associate is helpful & nice or I would have given a lower rating

This place is great, I have been here for almost 6 months now and I have no complaints. Tim is a huge help and a great guy.

I just want to say best place to rent a storage unit ! Clean professional and very helpful !! 5 stars for sure !!

Any help you may need, ask for Tim! He is always so helpful and GREAT to work with!!

Customer service was fantastic.

Good service but as well for now let see in the future.

So far so good we!! Did have one incident but was taken care of immediately and was satisfactory

Tim was very helpful and always very knowledgeable. Definitely a tenant for awhile due to Tim's assistance and customer service.👍👍👍👍👍

I was very happy with the service I received. It was very, very clean, had plenty of dollys to use, and they included the lock with the pricing. The associate Helen was very patient and helpful when we were going back and forth. Had some difficulty with the app, but overall, I would recommend it. Now, if you are one of the people hit by the difficulty our economy is having, this is NOT one of the places you can sneak and live in. It's very secure and well maintained so you will get caught. There is a spot on Rockville I think you could get away with it at.

Helped a friend move out of a unit, one of the employees allowed him to stay until a little after close to sweep out and clean up, then told him all was well and no problems before we left. Friend said employees are really nice and helpful there.

It's super great that you can rent a unit online and gain access. However, it sucks that there's no one on-site or any customer service options in the evening. No signage to direct you to the units. You have to just wander aimlessly until you find it!

My visit was Excellent. Great place to rent.

I have used the storage service for a few months at this spot. The spot is clean always. Today afternoon (August 8th) we rent a van from a U-Haul spot, and the van was so dirty and smelled awfully. We drove this van to the spot, and the lady staff saw that and instantly gave help offering cleaning tools. And she also gave us some air perfumer and sanitizer to help us feel better. She is a staff of simply self storage rather than of U-Haul. I am very thankful that she gave a hand warmly. Nice space, and even nicer staff!

Good experience. I stored things for 2 years with no issues

Helen the store manager was professional and courteous.

Wonderful experience!! Tim was extremely helpful in answering all questions!!! Great cleaning atmosphere!!

Helen and Tim at Simply Self Storage are fantastic! Their professionalism, helpfulness, and friendliness give me confidence that my belongings will be safe there. Plus, they keep the facility extremely clean and well-maintained. This also instills my confidence.

Awesome customer service for Mrs. Jarvis

The lady up front was wonderful. She knew exactly what I was looking for, was extremely nice, professional, and thorough. I am so glad I stopped here first rather than wasting my time with another facility. The place looks brand new but apparently is 5 years old. Very well kept and secure. Price was pretty much what I was expecting, though I definitely feel I would have paid more somewhere else and/or it not have been nearly as nice. Seriously, the place was spotless.

Very nice experience

Helen was so helpful and kind! She made it’s a great and easy experience! Facilities are well maintained and cleaned too

The service was excellent from the time I called them while loading up the Uhaul in Tampa Florida to the time we unloaded in Indianapolis Indiana. The reason for the 4 star rating instead of a 5 star is because everyone was always waiting for a cart. As busy as this facility is, I would recommend having more carts for the patrons to use. The place was always clean as well. I would use them again if I needed a storage unit.

The service I received was efficient, very friendly, and everything I needed!

Looking for storage space. I highly recommend this location. The mgrs were very friendly and gave professional service. Making sure we understood all of the rental policy and storage details….. 5 star customer service

Very clean space, elevator isn't terror trap the energy saving lights are a great efficient use of energy and a lil bit scary if you're in your unit trying to organize your boxes a lil and they go off but you can just pop out and wave you hand 😅

Helen is the manager at Simply Self Storage on W Washington St. I went today to look at storage units, Helen was very nice, and helpful. She spent the time to tell me about the facility and the security that they have. The prices are great, as I have checked around. If you are in need of a storage unit you need to stop by and see Helen.

It is getting expensive

Helen is amazing!!!! She was so helpful in my storage need. Such a wonderful experience.

The man at the front desk was very nice. However, we were not informed about a roach infestation. After we loaded items into our unit we needed a cart, once we went to find a cart we noticed there were a lot of dead roaches as well as a few alive roaches in the front. We informed the front desk and was told this was just an issue towards the front and that it was being handled. The next day we went back and noticed roaches moving closer to our unit which was located in the back. I’m not sure if it’s too late to move our items without taking roaches with us.

To Whom this may be helpful to. Helen the Manager is and was a very helpful person to work with. She was Knowledgeable and gave Great Advice.i would Recommend her to You. Have a Blessed day. Thanks,

Helen is amazing. Very thorough and professional. Very clean and secure facility

Helen was very helpful in every way. She was also very courteous and professional.

Definitely a friendly an welcoming environment which is also extremely clean. The process was super quick and simple . Great Prices . I also was not forced to buy their lock I was able to use my own. Altogether I would Highly Recommend 🥰😍

The reviews are true. Helen is awesome. The place is clean and we’ve had no problems.

Helen was super helpful and friendly , she explained everything to us and she is very professional, the property is clean and easy access , and they have surveillance everywhere, Place is super safe…

Absolutely amazing! And extremely flexible with military!

Helen has made the process extremely easy over the last two years. I would highly recommend Simply Storage in Plainfield, IN.

Great service.

Store manager Helen Good was so amazing with assisting me through the entire process. I really appreciate how helpful she was in answering all of my companies questions and concerns! Thank you Helen for such a great experience.

Helen and Tim at Simply Self Storage took great care of us. Made things quick and easy!

Office manager was very helpful and patient to explain everything, even though it was the end of the day and close to closing time for the office. Very much appreciate the ability to borrow a dolly!

Simply Self Storage is a great place. They were accommodating to us as we moved to Indy. They are quick to answer phone calls and follow through. I'd highly recommend.

Very clean and convenient.

Went to buy a bed set off of a guy who had a unit. All of the units were in great condition and very secure.

I have been here for months and am really satisfied because of the consistency in price,The cleanliness is impeccable! Helen is always out on the property cleaning if she's not in the office helping a customer! It seems like she is omnipresent doing the work of 3 people.I really appreciate how helpful her and Terri have been. Keep up the wonderful customer service! Fast Forward several months,...I had moved out of my unit because I no longer needed it but then my Mother passed away so again I go back to Simply storage and was greeted with open arms, Literally! I just love the care that is put into the customer service from Helen,Terry and also the staff at the west 10th st. Location.

Very quick and simple process thank you so much

Office staff was very professional and answered any questions I have. The facility is hands down the cleanest in town. Would recommend to anybody

Nice quick service

Very helpful and friendly!

Such an easy process. Was able to reserve and then instantly received a call from Helen at my storage location. Helen was very friendly, knowledgeable and an absolute pleasure. You can tell she loves working with people! Simply Storage is lucky to have Helen on board…she is a wonderful representative for their company. Thanks for all your help Helen. 😁

I was thrilled with how clean and well kept the facility is. Helen was the best as she gave me the tour, and very patient with answering my questions.

I rented a unit at simply storage about three weeks ago now, Helen was very very helpful and I feel secure knowing that there is somebody on premises Every day. I considered renting at a self-service place but I felt that the customer service at simply storage made it so much better. I would recommend simply storage to anybody and Helen is awesome!

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Teri was extremely friendly and helpful! Highly recommend this storage facility.

Excellent service 👏 👍

Helen made the renting process quick and easy. Great pricing and a super clean facility!!!!

The facility is very nice and easy to find. Helen was great and made the process very simple!

It’s so Secure and Helen did amazing at letting us know how to use the unit and the property