Public Storage Self-Storage Units at 6817 W Washington St, Indianapolis, IN

Miss the friendliness of staff when they were on site

Charge way to much and don't be late with payment, and they love raising rent.

Very clean and very friendly

Do not Store anything here at West Washington Street . Many units have been broken into and many things have been stolen from people. Security is not that great when they know it's happening and they aren't stopping it. They are overpriced now for the service you get and things got really bad when they went to self kiosk . Also lady that works on site is either clueless and/or lazy and I wouldn't be surprised if it's happening while she's there . She didn't even know who the people that cleaned around facility were. Don't store here. My sisters unit got broken into and they never fixed the latch and my sister has had a unit here for awhile. Anybody can get back in her unit with a simple tool now with this messed up latch. I wouldn't trust storing anything here.

Paid in full

Great place

Elle on Illinois was great she was very knowledgeable, she helped me find a good deal even though I was unable to purchase a unit from her store thanks.

Manager is racist and a liar. When I was unloading truck I was told I'd been there too long and that she was calling police, so I waited for police for about 40 min until she asked what I was doing. I said waiting for police because I plan on filing a complaint. At this point she made it apparent that police weren't coming. She then revoked my gate code so I could only get in when office is open. I work during office hours and wasn't going to pay another month's rent but since I couldn't get in to get my stuff it was forfeit. 0 star review and I rarely leave horrible reviews.

I've been here going on 3 yrs. and I would always suggest Public Storage to family n friends. Chad has always been nice n helpful with any concerns.

Need to fix the lot. They say they care about your business but they don't. Someone cut my lock off my unit and I NEVER received a call. Only an email. Never a manager on site nor do they ever answer the phones. If I could give it zero stars I would.

Right now all my earthly possessions are here, besides daily essentials. Not by choice but oh well. It's right across the street from my job so very convenient.

They let people break into your storage unit and then don't even notify you to come and check to make sure all your stuff is there knowing the person next to you broke into it because they have it on camera. DO NOT USE THIS PLACE!!!

Never had any problem with my Public Storage space I would recommend them to anybody anytime

Money on Sunday afternoon talk with the representative there She got me all taken care of and I can move in today Which is what I needed

They hiked their prices up $5 without even telling me first.

Kyla is awesome! Very helpful and just a great person to deal with. Give her employee of the year! Thanks!

Waited in parking lot for an hour during normal business hours for some one to come to door

Well, I give this storage a 1 star rating. If I could give it a 0 star I would. Because they said I had more time to pay but in reality they lied to me and had sold my storage as of yesterday. Lol oh and to top it all off, they are saying I still owe them money? Like how? THEY SOLD MY STORAGE AFTER SAYING I HAD UNTILL FRIDAY THROUGH TUESDAY TO PAY IT...today is Saturday. If they really had intentions of selling it on Friday, why even tell me I had up until Tuesday? Not to mention I was with this storage for 1 year. They don’t show any kindness or loyalty to there long paying customers. I had just gotten the money today to pay it as well. That’s why we sat up a payment arrangement for Friday through Tuesday, oh well (I RECOMMEND USING ANY OTHER STORAGE ) and I mean ANY OTHER STORAGE besides this one in particular.

Property manager Sherri is always helpful and very polite I give her 5stars also love doing business here Thanks

I'D PERSONALLY LIKE TO GIVE MRS. SHERRI AT THE W WASHINGTON ST LOCATION A 5 STAR RATING! SHE IS BY FAR ONE OF THE NICEST PEOPLE IVE COME ACROSS AT THIS STORAGE LOCATION. SHE DEFINITELY HAS GREAT MANAGEMENT SKILLS AND REALLY KNOWS HOW TO MAKE A PERSON SMILE. SHE MAKES YOU FEEL LIKE SHES KNOWN YOU FOR YEARS AND NEVER PASSES JUDGEMENT ON A PERSON. WE THANK YOU YOU SHERRI FOR EVERYTHING YOU DO FOR US AND FOR EVERYONE ELSE. YOUR DOING A GREAT JOB AND PUBLIC STORAGE CORPORATION WE THANK YOU AS WELL!

How much does a small storage run??

THIS IS A GREAT AND SAFE PLACE. THANK MISS SHERRI YOU ARE PRETTY NICE

Kyla was great! She was so quick and still thoroughly explained everything I needed to know. This was my first time renting a storage unit and Kyla made it quick and easy. Very friendly too!

This place is the most Absolute worst storage I have ever seen there is no one never to the office and they over drafted my bank account $128 into the red even though I have already paid them in person it has been a week since this been like this and I been told the only way I can fix this is by going to the office and fixing it but guess what...NO ONE IS NEVER TO THE OFFICE TO FIX IT they also gave me a storage unit that has a BROKEN DOOR any other storage is better than this one and there answering machine is completely trash it’s the whole reason I decided to just make my payment in person

I always get great service at my Public storage location. Kyla is always very friendly and helpful. You can tell by her mannerism that she actually cares about her customers, and helps every where she can.

Kyla was very friendly and helped greatly quick and fast service

Been good to me for a year now

Kyla have good services

I got a great deal to move in and Marc was absolutely A1 at getting me set up! Easy peasy.

Kyla has great customer service!

Easy access not too expensive

Great place to store ypur belongings giving 4 stars due to no roller trays to put things on ypu have to carry each and every thing to your storage but they work with you as much as they can

Kyla is great a great help...needed my lock cut off and was done the next day.

Kyla is one amazing woman! So very helpful!

Kyla Waverly nice and profesoinal

Great Monthly Rate + Customer Service is always great. Specifically, a young lady by the name of Kyla :)

Kyla and Brandon are very helpful and friendly. They made they whole experience fast and easy.

The people are nice but it is not cheap over 60 dollars to start for a closet you have to buy there lock there insurance and a 15 dollar closet ends up costing over 60 dollars and you pay a process fee but it is included in the 60 plus price

They have storage and a gate that requires the key for both ingress AND egress. They don't trust you going in, but by the time you want to leave they feel the need to protect you from the world you're going back into :'(

Erica was great and she helped me with all my questions and needs. Thanks Erica!

Love THIS PUBLIC STORAGE !!! THANK YOU KYLA FOR GIVING ME THE BEST CUSTOMER SERVICE. I WAS I WALKED IN A LIL WORRIED BUT WAS OUT IN LESS 10MINS FEELING GREAT AND EXCITED TO MOVE INTO MY NEW UNIT..THANKS SO MUCH KYLA UR AWESOME!!!5 STARS ***** ALL DAY

The best and fast customer service, clean, more then enough space and wont break the bank.. Thank You Kyla!! YOUR Awesome!!! U MADE MY DAY 👍

We did a move out request on 11/27/2019, but Public Storage is claiming our move out was 12/03/2019. They billed me for another month although I gave them notice two days before the move-out date.

Kyla has provided me with great customer service in visit today.

Great customer service from Kyla!

Great customer service. Knowledgeable staff. Secure location

Kyla was absolutely amazing. She was friendly and helpful and tried her hardest to get us the best rate. I definitely reccomend public storage.

Kyka, she's an awesome woman an has helped some much. I appreciate her!

Kyla was very helpful.

Kyla has amazing customer service!

Kyla has great customer service!

Kyla has wonderful customer service.

I recently concluded a year-long rental of two storage units at this facility. Kyla, the on-site manager, is the pinnacle of customer service. She made the move-in and move-out process easy, explains things well, was responsive to access requests for my employees, and makes herself available to answer our questions. The next time I need storage in Indy, I will rent here for sure if Kyla is still on the job.

Happy with this location so far. Robin was really friendly and helpful setting up my new unit here. My unit was clean and ready to go, no issues at all. They are dog friendly as well which is nice as I like to bring my pup along with me when I go there to sort through and work on my stuff there. No complaints at all!

The Manager was really personable! She made our move a lot easier.

Kyla has great customer service. Thanks for being awesome.

Kyla has excellent service

Kyla was very helpful

I've been renting here for a while and Kyla has been a pleasure to work with. I would recommend this place to my family and friends.

Kyla is a Nice person, who Will help you un a friendly way

Great service and kala is great

Kyla has being the best to attend to me and my wife.am always looking for us to meet her at the desk.she always welcome us with a smile,ready to listen to us and treat us nice all the time.

Kyla explained things to me very well. I do not know anything about the promotion for $1 for the first month. I would recommend this place to family and friends.

Kyla has excellent service

Super Duper Great!

Well over the phone they quoted me a price of $24 for the first month so I drove all the way to the place of business with $25 only to get there and the young lady said my total was $70 so I went to Securcare self storage which has a deal of $29 flat, insurance included which was also quoted to me over the phone. Good business starts with honesty and customer care!

Wonderful experience with Jennifer!! Very knowledgeable!

Jennifer helped me out today , was very helpful and has great customer service.

They tried to jack up the price and stole our stuff when we tried to leave them. We found a new storage but these thugs stole plenty irreplaceable items such as baby books

Kyla has excellent service while I was here.

Kyla has shown excellent customer service and very informative with a positive attitude. She is awesome!!

Kyla is a very good customer service sales rep.She alway4is respectful and listens to what i have to say shes too good.

Facility and grounds are clean. Kyla was very helpful

Kyla is awesome

Property looked good and Kyla was very helpful!

Will they work with you on payments.

Kyla was fantastic great customer service😊😊😊😊😊😊😊😊

Kyla service was awesome and she did a great job very professionally

Great customer services

Kyla is excellent! I never have a problem when dealing with her.

Kyla has great customer service

I've had the pleasure of renting from this facility for the last 3years..the staff here is fantastic.

In my unit literally the wall is falling down and we can see where someone tried to cross over.

Kyla was very polite and she was very helpful.

Kyla is great need more like her. Should have 10 stars for her

Honestly they just continue to raise their prices every chance they get.

Kyla was very professional and helpful

Antoinette is an awsome person she take care of her customers.

got a deal heck yea

The on-site manager Kayla is great! She is super nice and she saved me from making a bad decision.

Kyla was a breath of fresh air in a stressful situation.....represented with the utmost professionalism

Kyla's customer service is wonderful

The guy behind the desk was very helpful and was very friendly.

April is sweet and kind. I was thankful for her. I hope the same can be said about Kyla

The manager was nice quick and helpful.

Kyla went above and beyond to meet my expectations!

Always always super nice people here to serve you.

So glad to get rid of that monthly payment. The price seemed to go up every month.

Paying $70 for a storage unit I can not get into. They have had my key and info for a month stil have not fixed the ceiling that’s collapsing.

Kyla is great the best customer service!!!!

Kyla was a very big help and got us in and our with ease!

Kyla was completely helpful today. Even tho i know i was hard to deal with, with all my questoons and changing my mind. She showed so much patience and understanding. Thank you so much hunny for everything.

Kyla is very polite and really helped me out!

Antje was a great lady who helped with my moving materials

Kyla was very friendly & helpful. Customer service was excellent

Met with Kyla today and she was wonderful and a delight to work with!

Kyla had awesome customer service

Kyla was AMAZING during all my customer service needs. She was fast reliable and prompt in responding to my customer needs!!!!

Expect extra charges even if you have paid for a full month.

Kyla customer service is good

Like is great. Staying here speaking with now and I'm all done. She is very sociable. My check in was pleasant and quick. She explained everything very well and was professional. I was not paid for this or anything just thought I'd share my experience

IF I COULD GIVE A ZERO I WOULD. TERRIBLE SERVICE. ALEXIA SHOULD NEVER BE ALLOWED TO WORK THERE. SHE HAS THE CUSTOMER SERVICE SKILLS OF AN ANT!!! RUDE, MEAN AND IMPOLITE!!!!

Kyla was very helpful today. I’m a happy customer. Highly recommended

Kyla has great customer service and I'll continue here with Public Storage

Kayla has great customer service skills.

Kayla was great

Kyla was exceptional. Very professional and efficient. I'll will return and refer them others as well.

Kyla is really nice and helpful.

I enjoyed my visit and the young Lady at the desk was great. Very nice and helpful.

very patient, even when I'm in the wrong

I talked to someone they told me u have 3 days grace but don't then someone messed with the lock the one you have to buy from them they said it was not them things was moved on my unit they have a master key so next month I got out before the 1st and still got charged 189.00. And it was clean

Kyla was a exalent and sweet young lady very helpful and couterious and is down to earth and very professional.

Kayla was great for customer service.

Kyla was very helpful and very nice and supportive showed us lockers there very clean great work

Stopped in to pay my sisters bill and Kyla helped me with that. Even after dealings with a rude customer before me a smile remained on her face. Great customer service.

I would give Kyla six stars!! She is the best employee you guys have. I'm a return customer and I returned to Public Storage because of the service she provided the first time.

Kyla gave very good service.

Jessica and Kyla was great they helped me with everything got me going very quickly thank you

Kyla you are awesome employee to have....great professional attitude....rent your storage units with "Public Storage" always in my future. Mr Richard Johnson

Thank you Kyla!! I got a unit at a great price! You made the process easy... Your the bomb!

Kyla help me out, awnsered all my question. Super nice, great service.

Kyla was great service and very polite, awnsered all my questions. Thank u

I had a reservation there but for some reason the requested size wasn't available. Kyla worked around to solve this problem and was very helpful throughout. I wish they were more straightforward about the different charges when i reserved online though

This is a very sketchy low end storage facility I say this from more than a year of being here and finally getting smart and went down the road to storage express the rate are great and they are new and customer service is amazing unlike public storage who every time i filed a complaint it was always someone new saying they are just working there for the day and blow me off. rates will rise believe this as a fact and they will rise higher than averages and any money you though you might save with some deal at the beginning totally not worth it. You will find a lot of cut up hardware where you locks go so buying a good lock wont matter you at the mercy of cheap old hardware and thin almost bedroom hollow type doors. don't believe the reviews they get you to do one from day one inside the office. Not many people think to go back and change them later. I'm not one to rant ill just leave it at this. Straight Joke Of A Facility.

Easy access and not too heavily priced.

Kyla is doing a really great job!

Kyla is great, always willing to help. She makes it a joy to pay my bill.

Kyla is always doing her job and is polite.

Kyla is very friendly and explain things.

Very welcoming! My experience at Public Storage was more than expected. I appreciate all of the help and advice they had to offer! Special Thanks to Cassie.

First off I will say Kyla was by far the best part of my experience here. I only rented with the company for one month and had some issues with being over charged then refunded then notified by a collections company that I owed the refunded money... It was a mess to say the least. But I Would have lost my mind and temper if it weren't for the help I received from this wonderful lady!!

Kyla has been by far the most friendly and helpful member ive dealt with at this location. She's always remembered my name, made making payments easy, and always has a smile on her face. Definitely makes coming here to pay a bill a good experience.

Kayla is awesome

Kyla was very professional and polite. Ill continue to do buisness with public storage

Dishonest

Friendly customer service and clean facilities

Kyla has great customer service.

Kyla has great service, very helpful.

Good service all away around.

Adrian was extremely helpful in the process of renting a storage unit. He showed us the actual unit we would be renting, explained the keypad for entering the gate code and went through each step of the contract. Answered all our questions both in person as well as on the phone. Would definitely rent from this location & Adrian in the future.

Great service here with Kyla and Public Storage.

Kyla was a joy to work with and made getting storage real simple.

Kyla is very friendly and kind.

The manager Tyra is very professional and helpful

Kyla has a great personality and saved me a lot of money

Public storage is amazing and Kyla gave us great customer service.

Old nasty wore down

Went to this store in the rain today, and although I didn't rent, the property manager was very professional knew exactly what she was talking about, she went above and beyond and also showed me the unit even after I advised I wasn't renting today. I definitely will return in a few days to rent

Kyla at the 4817 W Washington store was very knowlegable, helpful and pleasant. She made the process quick and easy. if she worked for me I would give her a big raise and a Christmas Bonus!!! Thanks Kyla!

Kyla made my dealings with storage a delight!

Late fees are high. They raise the rates over and over.

Kyla was very helpful gave me exactly what I needed.

Antje did an amazing job while I was here. She was so sweet and spike to me like I was an old friend. I am definitely coming back! Back again and Kyla did a great job showing me the unit and going over my lease. Best public storage staff I've worked with!

Kyla was very nice and worked with us to get the lowest rate

I know they are supposed to, but they tried to sell us boxes, tape, etc, etc. Thanks, but we already had stuff packed. :) We did, however, purchase the chemicals to keep the damp away, as well as mattress covers and couch covers. We used each for their named purpose, but one mattress cover we used as a ground cover for our boxes, in case any moisture came up from the concrete. Great suggestion by Antje! While we were there, a gentleman came to the front office, asking to be let out. He didn't have a gate code and had gotten in behind our moving truck. Antje was unwilling to let him out until he proved he knew the owner of the storage unit he had visited, along with having the key. He was thoroughly ticked off, and we were thoroughly impressed. That kind of security is necessary for your entire life's belongings. Antje also STRONGLY suggested that we purchase one of their much sturdier locks, which I'm glad we did. Their focus on security made me trust them 100% for my junk. Now to find a house in which to stash all this stuff...

Kyla has outstanding customer service. She is great.

Antje has great customer service!!

Kyla gave Supreme Services and is Patience.

Kyla has excellent service. She is really customer friendly.

Kyla. Has done great job helping me moving in to the public storage place so I give her 5 star plus! !!!

The service here is nice at Public Storage. Kyla is a very nice lady she know how to treat the customers here.

Antje was very helpful as was any staff I interacted with.

The place sucks. The prices keep going up. I am not local enough to get out. They make you carry insurance you don't want or need. Customer service is great they don't hesitate to tell you their is nothing they can do for you.

Prior to arriving at this facility I was frustrated with having a situation where I needed a storage unit but the property manager (Kyla) at this location made my circumstances feel problem free. The exceptional customer service gave me a piece of mind I lacked prior to arriving. The staff was very friendly, knowledgeable, and explained everything to needed to know regarding my storage unit and the process. I highly recommend this location if a storage need arises especially if it comes up from spare of the moment circumstances.

I walked into public storage today and I received great customer service from Britnee and Kyla. Thank you ladies.

The website is so confusing it says 24 hrs but it says gates close at 9pm

I work two full time jobs. Yet i am accused of sleeping in my unit. But they allow crackheads to party in their units all day long. I place a bag of trash in the dumpster and they tried to charge me $100. The woman that was working today tried to deny my service dog access to the property. Things got heated so she called the police. If this is how they do business then i would avoid them at all costs. I paid $52 rent for a unit that was supposed to be $29 according to the online price. i do not blame all the workers, there. But this one chick needs to get a life and another job. The cop even agreed with me. He allowed me access to my unit to get my medications and some other items. The fact she illegally denied my service dog access is reason to bring charges. I will be doing so in the morning. If Public Storage is not ADA compliant then they should not be in business at all. I will be pressing charges and filing a complaint with the incident report the officer gave me. I have also filed an ADA complaint #16-7c4g7-191e against them for her treatment of my dog and her comments. I will be taking a copy of the incident report along with the recorded conversation that I made to the local authorities in the morning. The officer was very helpful with telling me how to do it. Some people should just not be working with the public. This person is one of those people. Her racist and discriminatory attitude has no place in a professional setting. Period.

Kyla was just a awesome person to deal with. She is also so sweet. :)

Kyla was a pleasure, friendly, caring, and helpful every step of the way.

Antje her customer service was excellent

Antje- Very friendly, helpful, and efficient. Plus she loves to shop at Costco!

Britnee was awesome helping me get my unit. I would highly recommend Public Storage as the customer service and pricing was phenomenal.

Walked in to smiling faces. I met Britnee and Kyla. Public Storage is very lucky to have them as employees. They are a great asset to this company. The office and property is very well kept. Great experience will rent from here again.

Kyla was wonderful. She has an excellent demeanor and top notch customer service skills. She is patient and kind and goes out of her way to help you. My complaint is with the customer service help line. Heather was very rude on the phone to me, my girlfriend and to Kyla. Then she had the nerve to send an email to the district manager saying that it was Kyla who was rude and all Kyla did was give her name. I was also told by Heather that I couldn't speak to her supervisor, because there wasn't one on duty... Really? When is the last time a business or a call center was run with no supervisors? I will only deal with Kyla in the future. The customer service department is a joke.

Kyla service was excellent.

I am trying to find a storage unit. I was on the phone with one girl last night for most 30 minutes explaining the criteria I am looking for. I had some girl named Donna call me this morning because apparently I had an appointment set up. If it's a phone appointment sure, I was just trying to get her to explain to me what was going on because I had already told the girl last night I work almost 14 hour days. When Donna said that she was calling from this company I asked her if she was the person who was going to allow me to access my unit after 9 p.m. because I do not get off of work until 9 p.m. This broad said **I** must have been confused about things and then HUNG UP ON ME!! So I definitely will not be doing business with her.

I'm not one to write many reviews. However, the customer service I received was so good I just had to. They were polite, intelligent and customer focused. I was blown away. Keep up the outstanding work.

Kyla gave great service and save me some money.

Kyla was absolutely great with the service she provided !! :)

Wow... we have a reservation here today. We have already confirmed it twice... one of the workers just called my girlfriends phone and asked for me again when she said that i wasnt available she hung up on her.... absolutely rude. i for one will not stand for rude customer service.. i will go ahead and cancel our reservations and look elsewhere

Antje was great had a wonderful personality and helped get me checked out of my unit in no time

Antje has a great personality, she makes it easy to want to come back in. All smiles and and laughs. A great employee.

Antje her customer service was outstanding. .

Antje customer service was spectacular.😃

Antje I received exellent customer service

Antje and Kayla she is the best customer service person

Cassie and Kyla are always so good to me. They greet me with a smile every time I walk in and talk to me like a good friend. Love these ladies

Kyla was most helpful and professional! She is a credit to whoever trained her and should go far in your Organization, lest ye be unwise!

The customer service the girls gave me when I just came in to look for boxes was great. If in the future I'll need a storage, this would be my first choice. Keep up the great customer service girls.

Kyla and Cathy gave me great service and very friendly

The best experience ever, both ladies Cassie and Kyla at this location was super friendly. Fast service i was in and out with no problems..Thanks ladies.....

Cassie and Kyla service is great.

Kyla and Cassie we're nice.

Our service was very good to us this is from Rachael

Kyla was awesome. Very nice to work with.

Went in to check out prices and the two cute ladies in there were very nice if i decide i do need storage i will come see you thanks Lori and Kyla

Good. She was great, Kyla manager.

Kyla customer service is great and she has very speedy service.

Kyla was so professional and the visit was wonderful!

Kyla's customer service was great. She explained everything and got us in and out.

KYLA TREATED ME GREAT AND HAS GREAT CUSTOMER SERVICE.

Kyla was a great help

Antje was very good with me.. and she from California. .

She was so super duper helpful to give me a good and great customer service and I recommend anyone to stop by . The. Services was awesome .

CAME IN TO PUBLIC STORAGE TO PAY BILL DAVID AND KYLA WAS VERY POLITE AND KNOWLEDGEABLE ABOUT EVERYTHING THAT I NEEDED TO KNOW ABOUT MY ISSUES TODAY GREAT CUSTOMER SERVICE

THE CUSTOMER SERVICE KYLA AND DAVID GIVE IS AWESOME...

Antje- through my crying session she was absolutely sweet and genuine and was absolutely helpful!!!! Will definitely come back because of her! Thank you

Antje and kyla customer service is pretty good

Cheerful, and very informative. A pleasure to deal with.

Thank you for the storage unit . She was very nice and kind . She net all my needs . Thank you again

The property was clean and Kyla has great customer service. I would like to say thank you and I will tell a friend and family

David was helpful with a great attitude and provided top notch customer service to my wife and I.

Kayla with customer service was great would recommend to my friends

Just got my storage today. Best customer service I've came across in a long time. Lori was very nice and very friendly. She was awesome!!!

Super helpful and friendly. We definitely made the right choice for storage. 😊

Great friendly customer care! Very clean property and kyla was very helpful with all of our questions and help I g us find the right unit for our stuff.

I had a good and satisfying experience with this location and Kyla really helped us with our questions and set us up.

It was totally 100% awesome. Kayla was amazing , well mannered, and well groomed...

Kyla has been very helpful each and every time I had a question, needed to pay my bill, change a lock, etc... I've had my belongings stored at this location for approximately 3 and a half years. Since the new management things have been much, much, better.

I have stored here before and always had a great experience. This time I was helped by Kyla and she got me in and out and very satisfied today. Thank you and this location is awesome.

kyla definitely set me up with the unit I was looking for. excellent service all around!

Wonderful! I was in there on March 2,2015 and rented a unit. A young lady name Lorrie was working, she was very polite and helpful! I would definitely recommend this location to friends! Thanks... Charles Hunter-

Kyla was awesome !!! I definitely will come back just because of her kind service :)

Antje customers service. Was great thank you

Antje customer services was great

antje was a great help with getting a storage unit. there were 3 customers in the office at the same time and she was great at balancing everyone

Ara is very friendly and helpful. Give her a raise! :)

Antje was great!. She was very personable and helpful. Antje is a really good employee. :) I was very happy with my experience.

Antje is excellent and fast

The manger Ara is always very friendly and helpful! I would recommend her and this Public Storage to my friends

Antje helped me today and I had a great experience!

Antje was a pleasure and helped me out with my issue. Thanks! -Driver for Hughes G002

Monique she was vary nice and helpful

Era was excellent I should have went over to another storage because it was cheaper but I stayed because her and I feel safer over here both of the girls in the office were wonderful monique is the other girl and I will be here for a while just to bug them cuz they're wonderful

Antje great customer service! !!!

Antje and frank were a great help in finding a place for my belongings. Thank u! :-)

antje was superior with customer service

Ara was very nice and helpful. she made my storage purchase very pleasant.

Ara was very patient and professional.

Antje was extremely helpful and went out of her way to find the best option for our situation.

The Ara woman is absolutely one of the worst people i ve ever had the misfortune of doing business with. i strongly urge anyone to seek a different company

During time of storage crisis visited public storage #21602 was pleased with top notch. Service and knowledge. Cindy was extremely helpful and complete in the entire process.thank you cindy from my family and me for all your help. Definitly five stars

Ara was a big help and she served me with exccellent service thanks ara

The manger Ara was great! She was very friendly and helpful. I've been a customer for 7 years and would recommend this site for your storage needs.

This is one of the best storage companies I have ever used. The manager Ara is very friendly and helpful everytime I come in to make my payment. The property is always neat and clean I would refer this public storage to anyone. M. Bates

Friendly people and not rude people

Arashannon and Angie were very friendly and helpful! They made everything so much easier than I expected! Thank you ladies!

I use Public Storage a lot for work, often using them in one city for as little as one week or as long as several months. I walked into this site on Easter Sunday and still received excellent service from Brant, who gave me a spare knife to keep when I couldn't find mine. This is a very normal, average Public Storage Facility but the customer service I received was excellent.

Shifty dishonest tactics. A national rep set me up initially and said I would receive the online discount. The local rep called me and we set up a time, after showing up and looking at the unit she said the online price wasn't available. I came back the next day (35 miles one way) after verifying she now had the correct price. We went back out to a different unit (my request) and agreed, after closing it she puts a lock on it, I stated I'm not buying one of your locks and that I had one of my own. She said it had to be their style of lock. This would've been nice to know before spending $30 for the biggest lock I could find. We continued with the paperwork on the agreement I would get a different cheaper lock. (check out Youtube "public storage area padlocks") The final straw was after I finished the paperwork and signed, only then she says I'm required to have proof of renters insurance or I'll have to pay for theirs at an extra $11 per month, If I knew this I could've brought a copy of my homeowners policy which covers this. Of course she said I can pay just one month and cancel it the next month after I bring proof of my policy. I'm sure they get allot of people this way who only plan to stay for a couple months or are waiting with a truck full of belongings. I was looking for a place for 5 or more years for business purposes. Their loss. Going to Kentucky ave storage tomorrow, 24 hr access and no gimics/scams. Its obvious these other reviews are all done be the same person. CW

it was a good day the lady at the storage bin was nice thanks

Great

Ara was very welcoming & polite. She was able to help me find a storage unit that best fit my needs. Also, pricing was not bad for the size unit I rented

Ara did really well helping me out. Service was great and very quick, everything was explained in detail and transaction went smooth. All questions were answered without hesitation. I recommend this storage to anyone nearby. Storage units were also very clean.

Ara was very helpful and even though she was extremely busy she didn't make us feel rushed. She went out and showed us 3 different units so we could figure out which size we would need. We are very pleased.

Great customer service

This Public Storage is the Best! The customer Service exceeds expectations. Thank you Brent & Hershey for always putting the customer first! You Rock!!!