Do not store items that are irreplaceable or have sentimental value here. Very bad value. Pricing on unit almost quadrupled in two years. Huge leak soaked the bottom of furniture and some boxes; thankfully items were not damaged. The facility made a repair and we moved items into bins and moved delicate items off the floor level. The facility offered no compensation for the stress or time spent moving things to make space for the repair, etc. We went in to move out today to find that there had been severe leaking again, with water flooding a plastic bin at the top of a stack from a leak in the ceiling. There were items of sentimental value that were ruined, sitting in standing water in the bin. The staff were totally unfriendly, said it had nothing to do with them, and handed us the phone number for the insurance company on a sticky note.
Jessica and Scott were extremely helpful getting us signed up and settled into our storage unit. I would highly recommend Public storage in Wheaton
Samantha was super helpful and accommodating. Highly recommend!
Had a good experience with reserving a space and working with the staff to rent/secure it.
■Parking is rough at first, because it's only a few spots on the street. Once you're a customer you can open the gate and park inside.
■Staff handles their work expertly and politely.
■First month of insurance was covered.
■They have an auto-pay option.
■Each unit you rent you get a bolt cutter "proof" lock. (These are good)
■There are three (3) orange carts for you to use.
■Closeout was a breeze. Just clean up and remove your lock!
If I need space again, I'll go here and see what they have first before anywhere else.
Melanie is AWESOME! She was so kind, graceful, caring, understanding, etc. When she isn't at the Wheaton location, I don't stop in the office.
Great location and such friendly staff! I highly recommend!
Great location! John was so helpful I really appreciate him. Thank you!
Sam is very helpful and knowledgeable. She informed me of my options, and helped get me setup with a new unit quickly. The unit was move in ready.
Very easy rental process. Sam was super knowledgeable and kind and helped me get accomplish what I needed to get done
I usually don’t do this, but I went public Storage on the Wheaton location and Samantha was there give me a great Customer Service really helpful and a lot of knowledge. Thank you for your service
Very curious employees! A joy to visit.
Samantha was great I stopped in for prices and she answered all my questions. When ready to rent ill be going to her
Samantha was so pleasant and sweet to take us in so late in the day on a Saturday. Her energy and her greeting was refreshing on this cold rainy day! Quick and efficient Thank you!! 🥰
Samantha was absolutely wonderful I was able to get my unit within 15 minutes, she explained everything to me and answered all of my questions! Highly recommend this location!
Wheaton Public Storage has always been a very friendly and helpful storage unit. Samantha has been especially helpful and kind. The storage unit has been especially clean and I can see how hard it must be to maintain the building and still provide excellent customer service, but somehow she accomplishes it! Thank you and God bless!
Came in today to empty my storage unit and ending up having a very long day. Thankfully the GM Sam was there and was nothing but helpful and polite. One of the best experiences with management I've ever had at a storage unit. Polite, courteous, and above all extremely professional. Will recommend this store to friends and family only because of her.
Nason, the Traveling Manager, was warm, welcoming, patient and professional! He got me squared away in no time at all. The facility is temperature controlled, very clean, brightly lit and secure. Everything you could want in a Public Storage facility!
Always come here to check on my moms storage! Today kim was a great help with finding possible options for bigger units! My favorite public storage so far!
I came in today to get a storage unit and received so much information from John. He made the process so easy, and it honestly has been a relief. Thank you so much for all your kindness John!
Perfect location and Samantha at the front desk was very helpful and very friendly.
Great place to use for all your storage needs! Place is super clean and bright. Plenty of carts to use to haul your things to your unit. The property manager Megan, VERY polite and super helpful. Will definitely recommend and continue to use in the future ☺️
Megan did an awesome job and was more than super helpful. 10/10 on her service
Went in for a preview of the site and met Daniel. He was very informative and did a great job !! Even turned the air on in the office for me as I was so warm . Thanks so much
This place is awesome. Enough room to park a 26' truck out of the weather, clean, and the manager is always friendly and accommodating.
Daniel was amazing! Got me exactly what I needed and when I needed it! Thank you for your help
They consistently increase prices but can’t keep elevators in working condition…
In additional manager is never in the building
Great location. Megan is an amazing manager and so so helpful! 10/10
Great service
Clean units
Ms Megan and
Ms Brittany are nice and
Answer all your questions
I recommend this Public storage in Wheaton
Manager was super helpful, showed me spaces and recommended good prices even for other nearby stores for what i truly needed. Great service and super friendly staff.
Supposed to be open until 6 but the doors locked and you can't even get in to look at a unit or get anybody to help you. Only self-service. No customer service left anymore
Clean, bright facility. Easy to use. Staff (Megan) is knowledgeable and friendly. Great facility.
Excellent Customer Service. The place is clean and kept up. I've rented from other storage places before but this one is the best by far. Everytime I have a question or need assistance, Megan is more than willing and happy to assist me. I will recommend this place any time I have the opportunity to do so.
Very convenient to Downtown Wheaton. Very clean, secure and well managed.
Dee was incredibly friendly and helpful when I shattered a mirror like an idiot all over the floor outside my unit!
Thank you Dee you were a huge help with my rental. Very professional & an asset to public storage.
thanks Dee! dynamic personality very professional service very knowledgeable definitely a keeper. thank you public storage lovin my unit
Clean indoor units and customer service is great, love the app too. Inside garage bay to load/unload… sweet!
This location is by far the worst of all Public Storage! Hire a new manager!
This place is clean, the staff members are very friendly and very helpful. And it's in a decent area. Prices are reasonable, no seinor discounts but, they are mindful of active veterans. They will answer all your questions big or small.these people will bend over backwards to help.
Customer service has gone downhill. Prices are so inflated now.
Recently toured the property, looking for a facility closer to my new home. It was really well kept, the cleanest facility I have visited so far. I had an awful experience with my storage unit in Houston recently so I was really happy to see the major difference between the two! Property manager Megan is amazing, she was super helpful and informative!
Establishment wasn't very clean and limited parking. Most likely won't return.
Amazing customer service super friendly and I will stay here forever
Megan is absolutely wonderful! Great costumer service!! Answered every question I had! 10/10 would recommend public storage!
Megan was an amazing help! She made my entire visit a breeze! She is very knowledgeable and has wonderful customer service! She truly made my move from Texas to Illinois easier!
Super convenient location and staff are so kind and helpful!
Megan, the manager here ( or one of them) is AMAZING. She kept up great communication with me along my way on setting up my storage locker, securing it and letting me know the process. This was my first time getting a storage unit and it could not have been easier! It was a super easy and quick process and anyone I talked to was always happy to help and assist with whatever they could! Would definitely recommend! Staff is super friendly, place is clean and just couldn’t ask for a better experience!
John was very helpful and provided excellent customer service!! Great job!
I used a large garage-like space on the first floor of this storage facility. The staff was always very friendly and helpful and we were very pleased with the cleanliness and ease of access to this location. It never felt overcrowded either which is valuable in a move.
Excellent location. Very clean. Great customer service. This is by far the best Public Storage facility we have utilized. Megan does a great job!
Megan answer all my questions and my wife loved her.
Clean facility, pleasant experience overall. The property manager was very helpful, welcoming, and professional. Would recommend to others!
So helpful! Super simple to get into and there is everything you need!
The property manager at this location is outstanding! Friendly and always available for questions. She keeps the property clean and in good repair. We’ve been so pleased with her good work. Please…may we keep her?
Sure it's clean, well lighted, easily accessible. But, the star of the show at the Wheaton Public Storage is the Property Manager-Megan-who made the process effortless, warm and welcoming. This is my first storage experience.
I had a great experience using Public Storage. Finding and reserving the unit online was easy. The manager, Megan, was a delight. She was both friendly and helpful with getting me set up with my space, access, etc. and was great at answering any question I had. In just the few interactions I had with her, she made my time using the facility that much better.
This place is so nice! By far the best! It’s clean and the manager Megan always is so pleasant.
I would like to say I had a GREAT experience at Public Storage especially due to the Property Manager Megan. She was very helpful, friendly, knowledgeable and very patient. The facility is clean and the process when opening and closing my unit was very quick and easy. Thank you so much Megan!
I don't have to say anything because Megan is simply the best!
Excellent the property manager was fantastic and helping us being that this was our first time I recommend it highly