Public Storage Self-Storage Units at 2323 W Diehl Rd, Naperville, IL

Friendly and helpful. Great customer service ! Thanks

Very easy to set up. Had a super friendly worker help me rent the locker over the phone. Had everything ready for me in just a few days. Clean facility.

Pleasure renting a unit Sally did a great job helping me with everything today!

We have been here for a few months and this facility has been great. Amazing customer service. Sally and her team are always there to help us. The facility is clean and well kept.

After horrible experience at extra space storage I realized how great this storage is. I have used it for long time and many times and never had anyyyy issues!!! It really recommended them!

Sally has been very helpful and resourceful in letting me know my options as well as helping me find the perfect unit for my belongings. I feel as though I’ve made a good friend.

Love this location. The unit is warm in the winter and cool in the summer and the service is always on point.

Thank you Sally 😊

Sally was awesome she helped us quickly and got us what we needed Thank you

Been here for almost a year now and everything has been wonderful!

Sally provided the best customer service!

Walked into public storage and met an amazing sales salesperson named Sally who was very knowledgeable and helpful. Because of her expertise and kindness, I am storing my goods with this storage company.

Sally was wonderful getting me all set up with my new storage unit!

Very friendly staff, even on the phone. Do NOT accidentally stay past closing or you will get locked inside spend 40 minutes figuring out how to open the door without any help from customer service.

Awesome service!

I worked with Sally and she was very helpful with my account as well as showing me to my unit. I highly recommend the Diehl location!

I rented a storage unit for my car and had a great experience. Sally went above and beyond to make sure I got a great deal. I’m very happy with my rental.

E-rental was so easy and enjoyed the super kind staff

Awesome customer service and very clean space. 10/10

Way to go Sally! You guys really helped me make a smooth transfer into storage. Great communication, friendly customer service and always a nice smile. Thanks guys!

Sally provided a great move in and customer service

1 was thinking about vacating out of public storage. The bill of the rent for the space that was provided for me was extremely high. Sally lowered my rate so i actually stayed with public storage. Thank you Sally. You're the best

Have had a unit here for about two years now and have always had a pleasant experience. Recently experienced exceptional customer service from Sally on a couple separate occasions and also from Nick.

EDIT to my initial review: One year later and once again rate goes up to $60. I understand that rates go up as time goes on, but when the units are selling online for $29; that isn't a good look to a loyal customer. They adjusted my rate down to $49 for the next three months and then it will go back up again. Wish the manager Sally would do more for me when I've had timely payments for 2 years now. I normally don't write reviews like this, but I am so upset about how this facility has treated me- I just had to share so others are aware. I have been a good, consistent paying customer of PS since 2018. My current space of 6 months has been at this Diehl Rd property location in Naperville. I just received a 180% rate increase on my space. When I called and told them I couldn't afford it, I was told I needed to understand how "their costs have gone up". Their costs- really ?? This is a billion dollar company - what about my costs? I just graduated from college and have student loans to pay, rent, car payment, etc. They have no concern for my costs going up. A 180% increase is ridiculous! It's not about costs going up- it's about greed! They said there is nothing they can do to help me. I will be telling all my friends and family about my experience and encourage them to consider renting elsewhere.

Dee was real friendly. She made renting the unit real easy. Update: the staff really came through for me this month. I was running late and had some late fees. I was finally able to make the payment but had some late fees on my account. They reversed the fees at a time where it really helped me out. I can't thank them enough for being such a great staff. If they have space available rent here.

Sally was very helpful

Amazing customer service. I walked in to check out the facility and Sally answered all of our questions. She walked us through the property and showed us multiple units. She was very patient and friendly. When we were ready to rent the unit, the e-rental portal was easy to use. We were able to reserve a unit and move in the same day. The facility is well kept.

Fantastic set up w Sally!

Great service getting set up. Professional and courteous staff.

Awesome customer service. Sally answered all my questions and even was able to get my monthly rate lower. It great to not be forgotten after being a customer for almost 6 years. Highly recommend her. Sally, you’re the best..

I feel safe storing my possessions at this location. A+

Clean and professional manager.

Personnel was fantastic allowed everything to work great Sally was perfectly friendly and a wonderful host.

Sally is wonderful and her professionalism and customer service was second to none!

Super east to use e-rental, reserved and moved in same day. Sally was very helpful, facility very clean.

Friendly staff, easy access to units, an overall positive experience.

The perfect place to store, clean and safe.