Public Storage Self-Storage Units at 2323 W Diehl Rd, Naperville, IL

Dee was very helpful and a great representative of public storage

She is so sweet very helpful thank you so much

Insane 35% rent increase after just a year of being there! Rent in any place in the world, including the most expensive cities does not increase by a whopping 35%! I have always had autopay and paid my bills on time and never had any issues. I feel like the online advertising of the monthly rates are unfairly taking advantage of customers if the rate is increasing such a massive amount. I have spoken to support but all I have received are boiler plate emails that the rent decrease requests were not approved. The advertised prices currently on the website for the same unit I have are way less than this increased price I am now paying. I think my only option may be to look at competitors because this increase is unsustainable. Account # 56700296 - Please contact me if there is any possible solution.

Dee was real friendly. She made renting the unit real easy.

I had hesitations about getting a storage unut, mostly due to listening to other people’s horrible stories. However, I went to this location got a great rate, it was clean and well lit. Also Dee, the manager was EXCELLENT at explaining everything to me. I am so relieved to have found this place and Dee, she made the experience soooo much better. She knows her stuff and her personally is upbeat, I appreciated that. If this location is best for you, please go for it. I thank Dee for her great work!

Thanks Dee you were wonderful

When I think of God's very best, Sally from Public Storage (Naperville) comes to mind. Sally is a very human-centered professional with unmatched customer service excellence. She's very consistent & caring, polite & professional, and her positive energy is infectious! Sally is the reason why competitive pricing from other storage centers will never be enough to earn my business. Thank you so much Sally! Eric E. & Phyllise F.

Dee is outstanding!

Sally is awesome. Helped me out alot

Very clean and nice facility! I’ve been impressed, and even my girlfriend was impressed when she recently helped me unload a few things into my unit.

❤️

These guys are the greatest! From Day 1, they've been prompt, attentive to questions & concerns and have helped me in every way possible. Use them! You won't be disappointed!!!!!

I appreciate the service from the representatives and hopefully everything goes well while renting a storage unit.

Dee is so welcoming and friendly. She made a mundane trip to storage fun and made sure I had everything I needed.

So far Uits been great

Great service great staff clean building

Sally is wonderful. Accommodating and professional. Very clean facilities.

Sally is amazing and facility is clean.

Everything was smooth and Sally was super friendly and helpful.

Great service and so sweet and even gave us a very detailed tour! Great customer service!

Very kind staff and Sally was very nice, helpful and understanding. Place is clean & new. I highly recommend!!!

I have rented a storage unit today. Very friendly and helpful stuff, clean and well kept facility. And enticing discounts. Thank you Megan, Brittney, and John! You made my choice very easy .

This is a great Public Storage. Cleaner than most locations. I just wish they had inside storage for cars or at least a canopy covering their outside parking storage.

I had a great experience here at this location, manager Sally was super friendly and so helpful with my move in.

I want to share my experience at Public Storage with a customer service representative named Sally. She went above and beyond helping me secure my storage unit. She was knowledgeable and pleasant taking her time to explain company policies. I commend Sally for her professionalism.

Dear Public Storage Management, I am writing to express my sincere appreciation for the exceptional customer service provided by Sally during my recent visit to your facility. Her professionalism and friendly demeanor truly made a difference in my experience with Public Storage. Sally went above and beyond to ensure that my storage needs were met. She took the time to answer all of my questions, and her knowledge and expertise were evident as she provided me with valuable information about your services and storage options. She made the rental process seamless and effortless. In addition to her expertise, Sally's customer service skills were top-notch. She was warm, patient, and understanding, and she made me feel like a valued customer throughout the entire process. Her attention to detail and willingness to assist in any way possible truly made a positive impression on me. Overall, my experience with Sally at Public Storage was outstanding, and I wanted to take a moment to commend her for her excellent service. She is a true asset to your team, and I look forward to working with her again in the future. Thank you for employing such a wonderful staff member. Sincerely, MK

Moved our items in about September 1st 2022. We were supposed to get $1 for the first month and then pay $99 per month after that. We were set up on auto debit and it took me a few months to realize they were charging me $120 per month instead of the $99. That came to light when I got noticed that my rent would be increasing to $145 per month just 4 months after moving in. A 50% price increase from what we initially signed up for only 4 months earlier! I called to complain about the initial overcharge and also to voice my displeasure in the price increase . The Gail in the office who is very pleasant said that she wouldn't charge me the $145 but she was still going to have to charge me the $120 per month going forward. So 4 months in I had a $20 per month increase in my rent. Now I'm 7 months in and I've just received notice that my rent is going to increase to $145 per month. So apparently you need to be prepared for quarterly price increases. At this rate my rent will have doubled within a year. Absolute bait and switch tactics. I don't know if it's just this public storage or if that's how public storage does business other than that it's a clean facility and there's usually parts available to use.

First impression: Nice unit, decent price. Some folks are having trouble getting the elevators to work, and there aren't enough hand carts. But wait, there's more. Edit 1. After being here for a couple weeks, I have a warning for anyone considering the place. If you're not out promptly by closing time, they lock you and your vehicle in the parking bay. You cannot get out. Your code will not work, and you are stuck there. I don't mean you can't get in, I mean you CAN'T GET OUT. Your code will not work, even to exit the parking bay. So, bring a sleeping bag, some snacks, and a bucket to pee in, because you're stuck for the night. Edit 2. After being in the unit for several months: The parking bay door is broken, and permanently stuck open, 24/7. It has been this way for weeks, and no one has fixed it. Edit 3. The door eventually got fixed, but now the door at the other end of the bay won't open. So, to get out, you have to wait for everyone else there to come and move their cars/trucks out of the way so you can back out. Edit 4. Every item in my storage unit. Furniture, boxes, tools... Everything has a thin layer of greenish mold growing on it. Have to get out of this place asap. Edit 5. Main door broken again and stuck open. Works to my advantage this time, clearing out unit. Because I cleared out on last day of the month, main office tried to charge me an extra month rent. So glad to be done with this.

Sally provide excellent customer service.

Sally was extremely helpful!! Im happy I decided to go to Public Storage. She made the process very smooth & easy. Highly recommend

Had great customer service Sallie was excellent

Great service Love the bay doors and security

Sally was amazing in helping us reserve a spot to store our camper. She was awesome!!!

Sally is an exceptional employee She is a credit to to the company She provided excellent service Would recommend this public storage to others because of your staff

Great facility, well maintained and secure. Sally was great!, super helpful, made the rental process seamless. Would highly recommend.

Sally was great. Awesome customer service.

Dee was extremely helpful! Excellent customer service

Clean and secure, well maintained. The only concern I have is the temperature. I've had my unit a week and have been in the bldg. on 3 separate days. It is absolutely frigid inside, in the 40s at best. There is no way they are turning on the heating in the bldg. Also, there are only 3 carts available. Bring your own or expect a long wait at times.

I had a billing issue recently. I called the local office and Ashley not only solved the issue with me within a few minutes, but she was extremely kind and personable on the phone. I wish I had someone with her professionalism and high quality demeanor working for me. What a great reflection Public Storage!!!

I like the space, security. Dee was super helpful & informative.

D rocks it

Had a nice and welcoming experience! Dee was awesome and very communicative. Got a good space and plenty of useful info! Glad I came to Public Storage for personal storage!

Just stopped by public storage and spoke with Dee the nicest person you'll ever want to meet. She helped me so much and her bubbly spirit and attitude lifted my spirits.

Dee was very helpful highly recommend her

My best experience ever worth a person

Dee was great do work with. Helpful and made the process simple and foolproof. My friend referred me to this location based on his experience with Dee in setting up his space. Thank you Dee!!!

Dee is the BEST!!! Thanks for making everything easy/smooth/fast.

Love going to this location for rentals!! The building is always clean and well lit up! The associate Nason helped me out and did a phenomenal job at answering any questions I had and was so polite and caring throughout the whole process! Definitely coming back here 10/10 customer service

Amazing service! Nason, Helped me out with my needs and wants with no hassle or problems whatsoever. Great guy, great customer service!

Nice clean & dry facility. Covered area to load and unload your belongings is a nice feature. Dee in the office is kind and helpful :)

Dee was the *BEST*! From giving me directions when I got lost getting to the facility, to staying late making sure I got the entire tour and a very thorough explanation of the contract and fees. She was a pleasure to work with! Give this woman a raise!

Love love this location! Brand new and clean and Dee is amazing and accommodating! Thank you!

Dee is Devine

Dee is such a great help and the location is very central for us so this was a great choice for storage!!

Dee was so sweet!! She helped with all our needs. She also helped us with water!!!

Normally I am one to move to another storage place when the price goes up but this place is so clean and well maintained and first Julia and now Dee are so helpful and kind, I am sure I’ll be staying put as long as I live in the area. If you are shopping for storage, rent here with confidence and you’ll stay too. Very happy to have found it.

Dee is the best! Thank you for helping me get my storage! :) will work with her again!

Nasom. What a smart and courteous young man. Handled all problems with finesse and manners. Haven’t had such good customer service since before the pandemic. Clean. New. Easy access.

Dee was wonderful & very helpful in my pursuit of storage units. Her personality lifted my spirits & I wouldn’t think of going anywhere else. Thank you public storage!

Dee was so helpful with all my questions. The place is clean and the prices are right. Thank you, I’m a customer forever.

Giving 5 star because Dee is super friendly and took care of everything for renting my storage I would recommend this place to rent

Craig was very helpful . Explained everything thoroughly, explained all the hidden charges beforehand, showed me the unit also and gave me choices.

Top notch customer service…thank you Dee! Super clean facility.

Great Duo working at the counter today! Nason & Julie were a huge help with rates and amenities. Such a better experience than that metro store 2 minutes from.

Most efficient and helpful staff Ms. Julie was professional and courteous and a joy to work with

Julie,is the best and coolest person and very compassionate and considered individual with lots of integrity and professionalism..

Julie is great

Great storage facility in a convenient location! Super clean! Most importantly, Julie, the manager, is outstanding to work with! Excellent customer service!

This place will tack on every single charge they possibly can charge you if you’re late even will cut your lock off that you paid for from them and tell you that you have to buy a new lock. Place acts like they care about at the end of the day your just a person they can force you to pay what they want you to pay. Stay away from them.

Great experience well cleaned storage until with great prices. I already recommended two of my family members to this location. Happy customer I am thank you for your help Julie and Nason, made my moving process quick and convenient.

I normally don't write reviews like this, but I am so upset about how this facility has treated me- I just had to share so others are aware. I have been a good, consistent paying customer of PS since 2018. My current space of 6 months has been at this Diehl Rd property location in Naperville. I just received a 180% rate increase on my space. When I called and told them I couldn't afford it, I was told I needed to understand how "their costs have gone up". Their costs- really ?? This is a billion dollar company - what about my costs? I just graduated from college and have student loans to pay, rent, car payment, etc. They have no concern for my costs going up. A 180% increase is ridiculous! It's not about costs going up- it's about greed! They said there is nothing they can do to help me. I will be telling all my friends and family about my experience and encourage them to consider renting elsewhere.

The facility was well-maintained.

Ashley was very helpful and kind.

Beautiful Facility!!

Julie and Dee were great. Julie followed up with us and got us the size unit that we needed. Very easy and convenient process. Thanks Julie!

Nice people Ashley is greatly

David and other staff members are always always kind and professional and prompt to any issues. I would choose this location anytime at all Thank you for the great service !!!

Amazing property and the managers Julie and Ashley there are very helpful and kind.

Very spacious, and the employees are very friendly, kind, and helpful .

Place is swamped with people. The roll up door didn't work and no carts to get your stuff to the elevator. Just a pain to get your stuff in and out. By the way the elevator works with your password and it times out in like 30 seconds. Not enough time to load the elevator.

Nice clean facility, with clean washrooms

Nice storage unit. Good price and clean. We got a 10×15 unit and Craig was very patient and very helpful. I highly recommend this facility.

Julie is amazing.

This is a new building. It's well organized, clean and well lit. You or your movers are able to drive into a covered building for unloading. There is a climate controlled portion of the building with an elevator and Julie is fantastic. She can answer whatever questions you may have. A great place. Addendum...if you can, move your things in or out during the week. The weekends are usually busy and inside parking can be a challenge. Please park on the RIGHT side of the drive through so other customers can get in instead of being stuck either inside with no way to get out or stuck outside and waiting for those who parked on the LEFT.

Visited today, was shown a place by Shay. She was great and very helpful.

Love Julie, she’s great.

I went in to get help on what size space I needed cause I had no idea and was greeted with a kind lady named Julie who was so helpful in finding me the right size space and great price. I will be recommending Julie's location to all my family and friends .

Nice place if people would learn to park on the right side of the drive thru.

I have a space this current location and was in the process of moving .I closed my acount and then needed them to reactivate my account because the new place where I was supposed to move too gave me wrong information. I contacted the location right away and spoke to David. He was very proffessional and undestood the situation. He immediately made some calls and talked to numerous people and made sure he was able to reactivate my account with no additional costs.He made sure that he was able to help right away and get everything done I needed.He went above and beyond to make sure I wouldn't have any issues when I arrived back.This is truely one of the best customer service experiences I had with any storage locations.Thanks again David for all your help.

Super clean, new facility. Customer service here is fantastic. David was incredibly helpful and took the time to show me around and answer all of my questions.

The staff is helpful and very efficient. I feel very comfortable having my items stored here.

First time here- Julie was friendly, professional and thorough. Looking forward to utilizing this facility now and in the future.

Just started storing my travel trailer here last month. The facilities is new with all the expected security and convenient features. It seems to be managed very well. I feel very comfortable with my trailer being stored here.

Julie is very customer centric employee. She made my move very wonderful experience. I’m happy that I found this place

Super nice storage with climate control! Was perfect for storing our instruments and lots of other stuff! Very clean new facility with the most amazing staff!! The manager, Julie is so helpful and really took great care of us. She made our journey and transition a pleasant experience :) Highly recommend this location!! Also it was cool and easy to access unlocking doors with an app and not even having to remember a code if you don’t want to!

Fantastic new storage facility, immaculate, easy access options, climate controlled. Best experience with storage by far. Julie was helpful, flexible and kind!

I love this place! We have had to use a couple of storage facilities in the last couple of years because of different situations but this is by far the BEST. Julie is amazing. We just moved in and it’s great. App entry, ample space, clean, great loading area.

Beautiful and new location!

Nice new building and Julie is great!!

I stopped in at this location as I was thinking of needing a storage space in the future. The manager Julie was extremely helpful in explaining what I needed to do when I am ready to rent. This store is brand new and has all indoor units! I will be going here when I am ready to store my stuff!

Beautiful building!

The staff is super friendly and the units are amazing.

Great management and awesome and clean store

Great staff. Nice facility.

Bice place Julie is great

Brand new place. Julie is so nice to work with