Public Storage Self-Storage Units at 2433 S Washington St, Naperville, IL

Great property manager michellw wonderful people skills keep her.

Extremely helpful! Great facility! Michelle & Kevin are terrific

Michelle was so excellent in showing us the available units and made us feel very welcome

Kevin

Friendly and helpful staff at this location

Hi Kevin, thank you so much for your help.

Kevin was very helpful and professional. Thank you! I had more questions and Kevin was able to answer all of them and was once again very helpful! Kevin is always very helpful and very knowledgeable. He is also professional and knows all there is to know about his job. I am very grateful for his help. July 31, 2023. I need to add to my review. I had more questions and Kevin was very helpful again. He is very knowledgeable and professional. I would recommend him highly!

2019: Rented with company for couple months and after couple months they made 35$ dollar raise just because. Never was told that, but when I called to ask what's up, answer is clear: read little letters. So this is a warning for other people what to expect. 2023: very helpful and concerning manager and managers assistant (or second manager). Still don't like the price management for public storage corp.

John was a great help, resolved a ongoing situation while trying to set up a business account.

I had an awesome experience in this location.John is very helpful, did an excellent job.Two thumbs up for you John.Thank you very much for your help,I truly appreciate it.

Dee did a great job

Easy access to outdoor units. Unit was dirty and needed a good cleaning before use. Would be nice to have the entry concrete feathered out for easier unloading with hand trucks and furniture dollys. Saw other tenets storing propane canisters, which makes me uncomfortable due to the explosive qualities.

The Public Storage at Washington and Ring in Naperville is excellent. Kevin has physically walked me through the process twice now as I was a bit nervous as to how storage access, security, availability worked. Thank you Kevin for truly making this a simple, straight-forward event for me!

Kevin at the Washington st storage was fantastic

Kevin is a great guy.

Kevin was extremely thorough explaining everything clearly and worth a excellent demeanor. We had a couple problems with the bulb not working and he switched us to an alternative unit quick and pain free. I love that you get in and out of the facility using the app and don't have to keep entering numbers on some dialer box. Everything is clean and Kevin was able to renew a reservation we had that had just expired with the best deal. VERY HAPPY with this decision!

This storage facility is clean and nice. Kevin was super helpful.

Kevin - Property manager is a wonderfule person, good nature Good listner and a responsive person (Response back in a timely manner). Always smiling and to keep customer happy. What else - I guess, he is a good worker as well - several times I have seen him taking the rounds inside/outside the property and always waves when he sees someone. All the best wishes to the young person.

Great service!

Kevin was a great help!

I want to thank Kevin so much for all his help he is great person and he is a great manager he works very hard to get the job done thank you again kevin

Thank you Kevin. You are always available to answer my questions and concerns. You’re a great asset to your company. Thank you.

Kevin was extremely helpful with the transfer of storage lockers and was very informative with the rate schedule.

This facility is the best! It is neat, clean, and the customer service is superb too! They are customer service friendly. Extremely friendly, and extremely accommodating. KEVIN is the best. I needed so much extra assistance, because I was rushed with my movers. He was so very very accommodating. KEVIN you are the BEST!!!!!!

Thank you Kevin

clean, temperature controlled; the manger Kevin is very friendly and easy to work with

Kevin was great at helping me figuring out what size storage unit I need for my belonging. great customer service

Still using PS in 2022, it's been years - Kevin the Property Manager is a GEM! He is always very polite and cooperative to our needs. The units are clean and the hours are very accommodating. Have used PS off and on during the last 7 years, Juliet has always been polite and accommodating to our needs each time we have used their services. The area is kept clean and we haven't had any issues with rodents. Location is key to why we choose this facility. No complaints about the staff at all, the only discouraging comment we would ever bring up is the amount of monthly rate increases by the management NOT the staff, still don't understand why it is they increase rates as often as they do.

Thank you Kevin!

Thanks Kevin

Kevin- manager is a very helpful, professional and nice person. He helped me with good deal. I wish every customer service manager was delivering the service on the same high level.

Kevin was great

The young lady there was fantastic

Kevin is the best! Thank you.

Thank you, Kevin for all your help!!

Kevin was great. Good place to do business.

Super customer service from Kevin! I switched unit sizes, it couldn’t have been easier. I highly recommend this facility.

Kevin was so helpful in assisting myself and grandmother on getting a storage unit and checked on us the day we started moving things in!

Thanks Kevin !

It's clean and bug free and fairly comfortable temperature wise there . Management was friendly too

Thank you Kevin great service

Excellent, efficient and helpful service from Kevin, on site. I had tight schedule and needed to move a full lockers worth. Kevin helped me find the best space and schedule it so I had time to get everything done. Very satisfied customer.

Kevin was great to work with. A very clean and safe facility.

So, things happen, keys get lost... That's why I so appreciate it when there is excellent customer in a time of frustration and inconvenience. Kevin was incredibly helpful in helping us schedule getting our lock cut, getting the new one, etc. Friendly and professional throughout. I appreciate the professionalism and great service!

Kevin

Thanks Kevin!

Jennifer was incredible. Provided all the information we needed and andswered all if our questions. Great job!

Great Service! Kevin was very responsive.

Good place! Kevin the manager is very nice and helpful person, always looking to assist us and help us for any concern we had! I highly recommend this place!

Kevin was great to deal with. Very professional, helpful and good at measuring the correct unit size we required for our items. Thanks

This is my first time I have used storage and did not know how to choose. Kevin the manager on site at 3433 S. Washington street, Naperville was very helpful and walked me through everything. I am very happy with the decision I made to use this facility. Tha ka Kevin

Great customer service and Kevin goes beyond to ensure that you have a great experience will recommend this place to any one looking for storage and five star customer service

Great customer service by Kevin the sales manager in the office. He was very helpful with all my questions.

Clean, dry, straightforward

Great customer service by the manager working there Kevin is his name. Highly recommend this location.

Kevin at Public Storage gave me wonderful service. He represents the company very well.

The sales manager in the store was very helpful during my visit. I will recommend Kevin for any storage needs.

While the manager of this location is very helpful, the staff who works there is horrible. The young lady is the worst, and when confronted will a problem she will not even call her manager because it's a day off. One simple phone call but she refused. She doesn't need to work with public and bring down the great service the manager shows.

Wonderful location that provides great service! The property manager Kevin is very nice and helpful, helped making everything so easy for me! Thanks!

Kevin was very helpful and professional. Thank you! Kevin was able to answer all my questions very nice person and helpful!

Great experience and practical service. Thank you to the people at this Public Storage that helped me locate the correct storage solution for me and answered all my questions through my usage! Highly recommend

It has been a pleasure to work with this naperville facility. Kevin, in particular has been very professional, courteous and helpful. What a great experience we have had in what could have been a very stressful move. Highly recommend this location!

Thank you Kevin at the Naperville location! Very courteous, with fast and easy service.

Kevin was very helpful in identifying the right sorry unit at the best location possible on the property. This is our second unit we are reserving for a move. While climate controlled, the summer does get warm (temperatures have reached up to 80 degrees in the building when outside stays at 90+ for an extended period). Clean facility, good lighting and good parking. Former lumber yard, and a smaller truck can easily access the entry to the building. Love the mobile app that provides easy gate access.

Thank you Kevin for excellent service!

Having these storage lockers was a godsend during our move. Kevin was very friendly and very helpful. He helped us get our lockers, buy packing supplies, and helped us get our moving truck in and out of the facility.

My experience with JJ was very informative and nice saving me money.

Kevin was helpful with information about unit sizes and demonstrated how physically large units are of multiple sizes. Although his location couldn’t offer a unit right now he found me one at a nearby location! Great support and service

Kevin is very helpful. Initially, I rented an outdoor unit. But, my needs changed after a few days and Kevin quickly changed my rental over to an indoor unit. He's been very clear about the pro's/con's of inside and outside units. I appreciate this honesty and transparency.

Worked with Kevin and he was prompt, understanding and very easy to deal with. Helped me with my bill. Thank you Kevin, you rock!!

Thank you Kevin. He is very helpful and patient.

Really exceptionally great service 💚

Thanks Kevin

I came into public storage today to pay my bill. I was nicely greeted by a young lady name Ashley. I was thinking about getting a bigger unit. She answered all of my questions and told me all of my options. Thank you for all of the help Ashley!

Update - 03/05/2021 Kevin helped me move from a 10 x 20 to a 10 x 15 which saved me approx $80 to $100 a month! Thanks Kevin you are awesome! Kevin at the desk was very polite and answered my slew of questions one after another! He went above and beyond his duties to make sure that the storage of my car was as painless as possible. 10 out of 10 would recommend this unit for your storage needs! -Thanks Kevin you are the real MVP!

Tim was very helpful with a situation - best customer service I've seen in a long time. Thanks so much, Tim.

Easy process! Thanks Kevin!

Thank you Jose for helping me with my autopay issue. You were very helpful and insightful.

Thank you to Kevin for helping me out!

We rented a storage space for four years and had the pleasure of meeting Ginger in the Naperville location who was just wonderful. She was very personable and helpful to us when we initially rented and then upgraded to a larger space. The facility is very clean and safe. Hated to close out our space when the time came!! Thank you, Ginger!!

Tim, went above and beyond in helping me find a storage unit. He did not have any units in my size at his location but searched other locations for me. His customer service was awesome.

Tom was very helpful!! made it very easy and fast. One of my best experience renting a storage place.😁

Tim was very helpful and went out of his way to make sure I got a unit that met my needs at a reasonable price. He helped me understand the rental process and what to expect from the experience. I haven't moved in yet but I have my space reserved and I'm not worried at all because Tim was knowledgeable and reassuring.

Tim is my hero! He really did a great job taking care of us!

Tim had great customer service. Thanks.

Thank you for the great service you provided me the last 4 years. My storage unit was just what I need during these last few years. The facility is always clean and easily accessible. In addition, the staff has always been helpful and professional, so thank you again 😊

Tim is great to work with! Thank you!

Thank you Tim for everything you do!!! Your so courteous and do a great job always a pleasure seeing your smiling face. Thanks again

Fantastic service with plenty of personal attention. Highly recommend!

Tim is an excellent employee, he is instrumental in getting some bushes trimmed that blocked my view of safely pulling out in traffic from your parking lot. He is friendly, helpful, and takes the initiative to really maintain and manage this facility as if he personally owned this business. Thank You! - Betty, Long term customer.

Tim’s great

I'm in the customer service industry and I have found it hard to come by good customer service lately. I just want the general manager from public storage in Naperville to be recognized for going above and beyond his duty and showing me patience and compassion. He did not display good customer service he displayed GREAT! customer service I cannot say a enough about this man. His name is Tim and has helped me multiple times going out of his way just to make sure that I was happy and genuinely Cared about my situation. He has always displayed selfless customer service and I just want the world to know that people like Tim are still out there giving a 110% even though they may not be noticed for it. Thank you Tim I really appreciate everything that you've done for me so far.

Tim is a great guy. Knows his stuff

Working with Tim was a pleasure! He was very knowledgeable and helped me with everything I needed!

Tim is a phenomenal leader. I've had the pleasure of doing business with him for a few years now and I can honestly say the man know's how to get things done. I live in Chicago and was in the process of trying to find a local unit, however it became a struggle due to all the negative reviews of other places and availability issues. After searching Google and almost giving up and asking my parents if I could just use their garage for the time being, I decided to expanded my search, and I found this location. I've been here ever since. The customer service is astounding. The condition of the building in general is flawless and well kept. The layout is extremely simplistic and easy to navigate, and the overall quality of the service you get especially out of Tim, is absolutely premium. Great pricing. Very knowledgeable and informative, well groomed, and full of personality. Absolutely recommend to anyone looking to free up a bit of clutter or moving locations. 10/10. Can't wait to see the team again!

Thanks Tim. Appreciate your time!!

Great service, knowledgeable staff, useful tips!

Tim was very accommodating and thorough in his explanation of how the whole process would go. He also went the extra mile to meet me before his shift to make sure everything went smoothly and efficiently while unloading our storage container into the storage facility. I would highly recommend this place!!

Tim was very helpful took care of everything I needed.Outstanding customer service. Thank you so much Tim!

Tim was very helpful and accommodating and made it an EASY move and rental!

I had a very good experience at this Public Storage. Online reservation worked well and in-person check-in and out was very easy. Tim was super helpful and went out of his way to make sure I understood the billing cycle. Facility was clean and well maintained.

Tim is a great guy, he is super helpful. I will be sending all my friends and people i know to the business. Thank you for all of your help!!

Thanks Tim for all the help!! Great guy, and great service!

Renting a storage location was super easy, Tim was quite helpful and with all the coronavirus craziness around it's nice to work with someone who is friendly and respectful of our time. I wish all online and in person transactions worked this well. Rich

Great sercurity

Online process was easy. Friendly staff. Great experience

Thanks for your help Tim!!

Tim is great. You must come here for the best service possible.

Kevin explained everything I need to know. He's a great guy, really good costumer service. Thanks Kevin!

Tim is very nice and explained everything I needed to know. I’ll tell all my friends to come to this location.

Thank you for going out of your way Tim best ever

Thank you so much for all that you do Tim!! YOUR THE BEST

Thanks for your help Tim.

Tim was great! Thank you sir.

Great storage space.. easy in and out. Will use this storage facility again. Staff is friendly & helpful.

Diona, the manager was amazing from beginning to end of the rental process. I asked about safety of the in and out and was well assured everything was in the safest order. Clean, bright and easy in and out. Looking forward to a positive stay here.

Diona was so polite, professional, proactive and proficient in helping us select the right size storage facility to meet our needs. Once she gave us the grand tour and provided us with directions on how to apply online to get the savings she stayed on top on the rental request. She noticed we had selected the wrong one and was able to make changes to make certain it was the one we had agreed on from a size and pricing perspective. This woman is so pleasant to have a conversation with and so amiable it's almost impossible not to stop by each time we go to the storage to just say hello. She's a rock star!!

Diona is super professional and helpful... Was able to sign up for my unit quickly and efficiently. Def recommend!

The facility is clean & well maintained!

Diona is a wonderful lady always help me with my billing every month

Great experience, Diona answered my questions and made the transition easy. The grounds and unit are clean.

Just rented a 10X16 space indoors today. Looks good, really glad that Diona assisted us, she was great. Very helpful and sealed the deal for us.

Staff is pretty professional

Very impressed and happy!!! Diona has been such a pleasure to work with since she became the property manager at the location I have been renting from for the last 5 years. Always helpful in answering my questions and pleasant to talk to. I highly recommend renting here! Ross

Diona she was great!!! I highly recommend going to her...she is so helpful and made the process simple. She called me IMMEDIATELY after I made the reservation. I’m very happy I chose to store at this location.

Diona is wonderful. Great customer service. Very helpful.

Diona was awesome was patient and kind I will be a returning customer. If you help see Diona

I came into this facility for info regarding storage and I met Diona. She was pleasant and answered all my questions with a smile. Thanks for the help, Diona!

Diona go above and beyond to help everyone. She need to be rewarded for her great service.

Above and beyond help from Diona today to keep me as a Public Storage customer. She was very helpful with getting me a smaller unit on short notice. Thank you Diona for your help.

Diona was amazing!! So very helpful would recommend talking to her for anything you need!

Jose Did a great job explaining everything.

Making a payment for my mom account that is in another state and Diona was friendly and professional. Have been to many Public Storage and this on is wonderful. I will come see Diona every month to pay my mom account.

Diona you is wonderful young lady. She is very professional and know her job. Property and office very clean.

Wasnt quite sure what I was looking for but Diona was very friendly and knowledgeable, extremely helpful in letting me know all the options available to me. Was very confident in my decision after speaking with her. She is my new "go to " person when putting things in storage 😃

We had some payment issues on the unit and gladly, Craig was there for us. He explained everything in details and helped us a lot in overall. A very professional personnel and a very nice person. Thank you Craig! you rock!

Pulled in this morning and Diona was arriving and I was having problems getting into the gate. Diona put her things down and showed me how to put in my gate code. Diona went above and beyond to help me.

Great customer service! Currently in a pinch and having to move unexpectedly (didnt want to move the non essentials up 4 flights of stairs) knowing it's a short term move, and the gentleman that helped me secure a unit today took alot a stress off my current situation!

Very good comfortable storage. Semi access.

Jose was excellent providing info for the rental

Great service, friendly, knowledgeable Jose was terrific

Jose and Liticia give great service.

Juliet was wonderful and helpful at every step of the way!! Very knowledgeable.

been there for 6 years. Tired of my rates being raised. I pay more than a family member did for the same size storage unit. I never even got a discount when I recommended them to my family member. You would think that being there for so long and making my monthly payments on time, rates would lower. Will I recommend them again, NO.

Juliet was very helpful over the phone when she contacted me after my online reservation. She was very helpful when I arrived to finalized the reservation. Very fast service, was out of there in no time.

We are in the final stages of a home remodel and none of it would be possible without Public Storage! Between mice and a leak in the ceiling, everything we stored in our home garage was destroyed. But all of the things we stored at Public are still perfect. Juliet has been really helpful when we have questions or need help, and now that we know how useful it is to have a storage unit, we plan to continue using storage here when our project is done.

Prior to renting a unit, I spoke with Juliet, who was very helpful and provided the information I needed to make my decision. For move-in, I worked with Jose who showed me the unit, and walked me through using the gate access and other important information; such as security cameras, etc. Rental was very easy and I was able to setup auto-payment with a simple swipe of my credit card at the site. I had looked at a couple other rental facilities in the area (a couple which were closer to my home) but they were far more expensive and in busy/high traffic areas. Both Juliet and Jose were very friendly and provided great customer service. I highly recommend this Public Storage location.

I had the pleasure of getting checked in by Juliet. She ensured that I had the right size unit for what I needed to store and she checked to see if I had all my moving needs. We did a walkthrough of the grounds to check the unit space, everything looked immaculate which was nice. The whole paperwork process took less than 15 minutes and I was set up with the gate access and contact information before leaving. I think my belongings will be safe here not to mention I snagged quite a deal reserving online.

Juliet was very professional and friendly. She guided me through the process in a organized fashion and explained everything in detail. I had all my questions answered in a timely fashion and rented a unit all in the space of 20 minutes. Great experience☺️☮️

Very helpful staff. The facility is well lit and always clean. I have been using this facility for over 10 years.

Juliet was outstanding in her customer service skills. She made the process of signing up for a storage space very smooth and easy, walking us through the steps and being very thorough in her explanations of how the storage system works. I left with full confidence in the safety of my stored items.

It’s good but sometimes not worth paying for month for have matrix bed in the storage...

Very bad experience, they lure me in with discounted price and then raised the price few months later, what a scheme!!!

This Public Storage location was the perfect choice for our upcoming move and storage needs. Easy check-in experience. Juliet is wonderfully helpful with tips and many offered services/products to make the move experience even easier. Choose this location for your next storage needs. One request would be to supply the loading area with more than two moving carts. It would be especially appreciated during the busier moving times when these carts are in high demand and other customers don’t wish to share. Thanks for reading my review.

This was a great experience!. Easy, secure and convenient. Juliet the manager is great there. Very helpful, quick & polite. Thank you so much & I'd highly recommend this location.

Juliet is super efficient with great customer service

I have been a renter here for 3 years. I have always paid on time and never had an issue, untill now. We had an issue where we had issue with our bank account. Our bank assured us that anything we had awe up on auto pay would switch over, which our storage payments were. Clearly this was not the case as I received a call that my payment was past due. I immediately went online and made the payment while I was in the phone with public storage. I requested that as a curtasy they waive the fees as we were informed incorrectly and we had made payment immediately. Well after a week of waiting we were told no, that since it's not their fault, even though we have been good customers, have always paid on time they wouldn't waive any of the fees because it's not their fault. I understand it's not your fault it wasn't our fault either, and we made our payment right away when you called. I would understand if this happened regularly but this was the first and only time. You have poor customer service. Have ever ability to waive your fees as a curtasy for a one time Occurance. It's so disappointing your not willing to help out customers who normally don't have issues.

Very slow service

Amber has been extremely helpful and I will recommend this facility to everyone.

Juliet was very helpful and knowledgeable about the facility, pricing, and contract. She took the time to answer all my questions and let me see the actual locker which I was very satisfied with and rented on the spot. Juliet is a terrific person to work with and you’re lucky to have her at Public Storage. 👍

Ahh, Julie, Julie, Julie. You're 1 hell of a representative of Public Storage. If everyone was as nice as Julie, the world would be better!

Juliet was fantastic and made the experience very easy to navigate!

Exellent service by Juliet. Thank you.

I was very pleased with my experience at this Public Storage. Juliet was very helpful and kind and answered my questions. I felt very comfortable with her and the facility, and I appreciate the ease of the process.

Juliet is a wonderful person to work with at this location!

Excellent service at the Naperville location on Washington Street. I think I worked with Juliet, Michael and Cathy. All were very helpful. I recommend strongly.

Juliet and Kristy were very pleasant and helpful. We are very happy with the service. Also, this storage is kept extremely clean. I would use this place again. We had been using this public storage place on and off for 10 years. Very satisfied!

These people are pieces of S*t. They auctioned everything we owned for 275.00 after 40 days, we called to pay them in full in two days, this is Monday July 23, 2018. We were paying them July 25th, 2018. I'm retaining a Dupage County Lawyer. I'll keep them in court for two years. ... Stay away from these criminals. See more

Cathy was very helpful. Thank you!

When we lost our keys Juliet was very quick in helping us get new keys. Great service

The staff is great and pleasant customer service, help with any questions or concerns. Gave a tour around to the storage which is helpful. I feel good knowing that they care about the needs of customers.

The staff (especially Juliet) is very professional and helpful. I have used this facility for several years and am very satisfied with this location.

This storage facility is great and clean. Juliet is so professional and helpful. She explains everything in detail and doesn’t miss anything. When I comes to storing your personal things you want make sure that all details are covered and she puts you at ease. She is very kind and helpful. The facility is very clean. I would highly recommend to store anything here!

My experience was great !Juliet was friendly and helped me find a storage locker that would hold all of my belongings . I was able to move in the same day and the entire process took less than 15 minutes

A very helpful staff and a clean facility make this the best place to store your stuff. The climate controlled building is very large and there are two dollies waiting by the entrance to the building. Easy in and easy out!

Customer service is outstanding... I just signed my monthly agreement today. Craig has made this experience a breeze. I registered online and received a call back within minutes. The climate controlled facility is clean and convenient. If all goes as well as today, I will be extremely satisfied.

The staff and service at this Public Storage location has been great. Quick, knowledgeable and efficient support has been my experience every time!

Mike was great to work with, thanks again!

Mike S was stellar

Mike S. was very helpful. Highly recommend this facility!

Great property and the team there was excellent.

Had to update credit card expiration date. Travel kept me from making it to the facility within the allotted time to avoid a late fee. Mike S. was incredibly efficient and helpful to resolve the problem. Very friendly. Best experience with this facility thus far.

Mike was a great help

On a very cold & wet day, Mike S. took great care of me happily running me out to tour the units for my best fit and location. Seamless process. Thanks again Mike.

Mike S is a great employee at your location. He is so helpful and a pleasure to talk to. Goes above and beyond.

Thanks Juliet and Dave for the great service and assistance. Awesome customer experience from both.

Great storage thank you Juliet for the customer service

One of the best experiences I've ever had girl at the front desk named Juliet was so helpful and polite. 👍🏻

Mike S was very professional and personable. He answered all of my questions and helped me get right into the unit that was the best fit for my needs. I have rented multiple units from this location and have had only good experiences. Highly recommended!

Awesome customer service! Mike is such a great help and very friendly and knowable about his job! I enjoyed my experience!

Mike was super helpful and pleasant to do business with. I've rented here before and the new sign up system was a breeze. Always a pleasure using these people for car storage A+++

Juliet was great!

Very helpful with selecting the right box's for the jobs. Definitely would use them again.

Juliet provided me with the best customer service, the property was very clean, he was polite and knowledgeable of the service. Deffinately would suggest this property to anyone.

Juliet, the property manager, is always pleasant and professional.

The set-up process was simple, and it is nice to not get locked into a long-term contract. The service is great. They gave us a tour of the grounds and unit and answered our questions. The facility is very clean.

Juliet was very helpful and polite!! She went over all the details an made sure I understood the terms of the unit.

Mike gave us an excellent service. I rate the facility and service five stars.

Helpful staff clean units, wish they didn't close so early. Can't get into your stuff all the time.

the unit and building are well maintained. Juliet was great and very accommodating, knowledgeable and made sure we got the right sized unit we needed.

Juliet was amazing making my move in process for storage so quick & easy Will definitely recommend for storage

MIKE S & JULIET WERE VERY HELPFUL AND PROFESSIONAL IN GETTING ME MY NEW SPACE

Carolyn was very knowledgeable and courteous. She answered all of our questions patiently. She made the process very easy as this is our first time renting storage space. Thank you.

Heather was incredibly helpful, knowledgeable, and friendly. The facilities are excellent. In a great location. I highly recommended Public Storage.

Clean facility, and Mgr Heather is top shelf! She is professional, friendly, and pays attention to detail.

Heather and Terrica were SO friendly and helpful. The staff is extraordinary!

Get your moving supplies here.

Heather was great! Very helpful and nice! & I got a great price too!

Heather is outstanding. She made the move in process easier than I could have ever expected.

Heather was real good to me and my wife she even stayed late cause I couldnt make it on time and made it fast and easy thanks Heather

Heather is awesome!! She makes the rental process so easy. I would send anybody looking for a storage unit to this locations.

Heather at the property is really wonderful and she is a huge HELP!! She gets 5 stars in my book. I like her but I was a bit disappointed in the facility. I went to the facility office to rent because I had questions and I signed up while there. 1/2 day later I saw online ads for discounted specials that had dated back several days. I returned to the office and inquired with the guy who helped me sign up. When questioned he said that he could not do any adjustments for the discount. So because I went to the office and signed up I was paying almost $30+ a month more for the EXACT same unit and he never mentioned the online deals. His helpful suggestion was to go home, sign up on-line for another unit and come in and move my stuff, then cancel the unit I had just gotten. Seems like a lot of work for me and I couldn't take time off to do it. I paid extra for over a year and thought that was super shady and unreasonable. To top it off...my things were in the center of the main (climate controlled) building and were water damaged when I came back to retrieve them. Several items ruined. Heather again was super helpful to me in this event. She goes above and beyond! I believe she wants to do whatever she can to be helpful but she is limited somewhat by the company.

Heather was awesome! Thanks for the great service!!

Heather was very knowledgeable and extremely personable!

Heather was excellent !!!#

Another Outstanding Experience. I have been a long term customer of this property and I needed to secure another space on extremely short notice. Heather was awesome and very helpful. I was able to easily secure a space and move in on my desired day. I would strongly recommend using this location and working with Heather to meet all of your storage needs.

Excellent service! Heather did a fantastic job helping us rent a unit!

Great customer service experience. Thanks!

Jeckie was very helpful. The units look clean and nice.

Customer service was top notch. There was a problem with the system during my check in and Heather did all she could to help fix it. She was really friendly and professional, if it weren't for the system issues (which were nobody's fault) then it would've been a perfect, stress-free check in.

Excellent customer service!! Heather was very helpful and professional. She went above and beyond to make sure my move from California to public storage went smooth. I would highly recommend this place.

Excellent customer service from Heather. Appreciate her helpfulness. Thank you.

Heather provided outstanding service to us today in all aspects of the transaction - she was courteous, knowledgeable, and efficient! Overall great experience.

Heather is a great employee

Melissa was very helpful when I came in looking about units. Place seemed very safe and clean I would recommend.

My experience with public storage is always pleasant. Ive had the pleasure of speaking with Heather and she is awesome. She always has the answer to any questions I have. Thank you so much!

Tanicia who normally works out of Bolingbrook was filling in for Matt today. She did her job commendably making the process quick and painless. She was extremely courteous and helpful in every way, guiding us through the process. We think she should get her own store soon! We used the online site which cut down on the processing time greatly and enabled us to get a much lower rate than on-site.

Matt was very helpful and courteous. He assisted in helping us with a small problem closing out our unit. No problems accessing the unit. There are a couple small dollys to assist in moving stuff. More would be nice, especially on the weekend. We rented for a few months and got a reasonable rate. Also, some local trivia. This place used to be Moser's. It was a family owned hardware store like Home Depot, but not a chain. And if you remember Moser's, then you'll probably remember that Hobby Lobby and the church now used to be a Builder's Square down the road in Bolingbrook.

I strongly recommend doing business with Matt at this location. He understood all my concerns and his approach to handle it very efficiently, made my rental process very smooth and enjoyable. I'm very satisfied so far and do recommend him for all your space rental needs.

Matt got me set up with what I needed to start packing a house to get ready to show it. He knew what additional materials I may need and made appropriate suggestions.

Thanks to Matt for giving me all the information I needed when I stopped by today. Professional and well-informed.

Wonderful service. Ashlee

Painless move in - Matt was very helpful in choosing the right storage unit for me.

Melissa helped me out getting a unit. she persuaded me to move my belongings out of extra space storage in Naperville and get a unit here. A+++++ employee

Awesome! Mohammed was very nice and helpful : )

Fast and friendly service, thanks Muhammed

Este lugar es muy bueno muchas cosas buenas

Stop here to make a payment on my storage at a different location. Melissa was very friendly and fast. Very good experience.

Matt was super helpful and made my move in process very easy and convenient. He was the best.

My experience with the Public Storage was a great experience. I Used this storage back in the summer of 2002. Yesterday, I had the pleasure of meeting the gentleman Matt. Who helped me make the best choice in choosing the right storage and materials I will need to have a success move. He was pleasant, polite and very patient with me. I will recommend this location to anyone. He even took extra time to make sure I understood everything and made sure I properly looked the storage. Little does he no I lost my house that I had built in 2002 and now I'm storing my furniture back at the same storage place I used when I first moved to Bolingbrook in 2002, He just made my day for being so polite which made my confidence in making this move even easier. I'm looking forward to the next chapter in my life. Thanks to Matt he has added and extra peace of mind as I take this journey. Best Success to Matt and This Location.

If they would return a phone call or email it would be considered a MIRACLE!! Shame on you for such bad customer service! This would be their District Manager!

Matt is very helpful and friendly. Property is clean too.

Great location! Property manager matt was awesome! Very knowledgeable! Extremely friendly and courteous! Very clean units!

This is my first time using any storage facility, and Matt really helped put me at ease. This is not the best kind of move for me, so I really appreciated his help. The facility was nice and clean, and well lit, so I'm sure I will be happy using it.

I came here to rent a storage unit im moving out of state. Melissa was very helpful in helping me find the right size space i need it. I will definitely recommend public storage.

Came in to purchase some rope and Thalia was very nice and also let me borrow some scissors so I could cut the rope to the size I needed. This is a great place to buy moving stuff.

So it was the first time I have been there. The guy that helped me his name was Matt he was very pleasant and very helpful. I got the all the information I needed to rent a storage unit. I will definitely use your company for my future needs.

This is the first space I've ever rented so I wasn't sure what to expect, but after my experience I felt compelled to write a review. The manager (Matt if I remember correctly?) was extremely helpful and thorough in helping me find the right unit for my needs. My unit was very clean as well as the rest of the property. The whole process went as smoothly as I could imagine, and after my first few trips I'm very happy with my choice.

Matt was very helpful today, serviced me immediately when I popped in to rent a unit. He explained everything to me in such detail, I had no questions, checked me in and out and on was on my way in no time. Thank you Matt! Laura Deibel

Matt is very helpful and very detailed at explaining all the information I needed. He's awesome! If you need to rent a storage at this location just ask for Matt because he'll help you out!

Property manager Matt was extremely helpful and knowledgeable gathering information regarding my storage requirements and providing the facilities I needed. this property is exceptionally clean and I recommend this property to anyone in the Naperville area

Juliet does a great job but what happened to her!? Outside lights need replacing and the interior needs a cleaning a little more often and outside trash sits for weeks, but overall I feel it is a secure place and Juliet is (was?) so easy to get along with! One person can't possibly begin to take care of all the maintenence issuses though......

Had a great experience at this facility. Very clean and Matt was very friendly and helpful. I will use this facility again.

Great location. Convenient and easy storage for my extra stuff. Juliet made the move in process very easy.

Leticia made sure everything was going well with my rental unit. I was happy to do a review for her service. Both employees are very helpful here.

Leticia was very helpful and kind when I came into purchase boxes. She helped me to my car and gave great service!

This place is great. The staff, Juliet, Melissa and Nick, were amazing. They were easy to talk to and very knowledgable.

Juliet and all who I spoke to at Public Storage was extremely helpful and professional. I highly recommend this place for your storage needs.

Purchased some boxes at the location and the service was fantastic!

Juliette6445 is the best property manager, very helpful, and courteous.

Juliet provided incredible service! The space is immaculate and secure. It satisfied all my needs.

This was my second time renting a storage unit at this location. Juliet was super helpful, professional and friendly both times! She showed me step-by-step exactly what to do. She went over all of the paperwork so that I clearly understood everything involved. The facilities are clean and well maintained, and Juliet helped me choose the right size storage unit. She's extremely knowledgeable and professional. I am pleased that I chose to store my things here.

I was greeted immediately by Juliet when I walked into the Naperville Public Storage. Juliet gave me a wonderful tour of the facility and even took the time to get to know a little bit about me. She also explained in detail the contract and offered additional supplies, if needed. The facility was clean and well-secured. I would definitely recommend this company to others.

This was my first time renting a storage unit and Juliet made it so easy! the facilities were clean and well maintained and there are a variety of unit sizes if my storage needs ever change. I am so thrilled that I chose to store my things here!! Juliet walked me through everything and was incredibly professional, helpful, and friendly. While I was in the office finishing up my paperwork, an irate customer who was incredibly out of line was screaming at Juliet about how she couldn't access the unit because she didn't have the right keys and she wasn't the actual name on the lease, just an authorized user, so she couldn't request a lock cutter. Juliet handled the situation incredibly professionally and with so much tact, I definitely wouldn't have been able to do the same in her position. I feel confident that my things are safe knowing that the staff stand strong regarding their security policies, even when faced with difficult customers!

Juliet was awesome to deal with! She helped me quickly find the right sized space and processed the paperwork quickly and efficiently. The space, building and parking lot were well maintained and clean. Definitely recommend this place! Thanks, Juliet!

Ashley and juliet were such a great help. Great customer service. I will definately be using public storage in the future

Very helpful and friendly service. Juliet and Ashley were very knowledge!

This Public Storage facility is friendly and easy to deal with. My company has had two storage units at this location for over 2.5 years. We frequently receive deliveries which the location is a huge help with. Also, we have had to change units once or twice to get into a larger space and they made this process as smooth as possible. Juliet and the rest of the staff are great and I would reccomend this location to anyone in the area in need of a storage facility.

Juliet has been a first class representative for Public Storage. Very helpful and professional!! Traci--if I could give her six stars I would. She goes above and beyond to help in anyway she can. Public Storage is lucky to have such a wonderful employee and representative.

Traci was super helpful and friendly!

Juliet was extremely helpful! The site itself is great. I'm not so thrilled with their web site, though. I tried reserving my space online and was told nothing was available. However, when I called, the space size I wanted was ready for me to rent -- at the higher, non-internet price. This is not the fault of Juliet or this location, though. That's on Public Storage itself. Thanks for all of your help, Juliet! You're great!

Very clean facility. Jezmain was very friendly and helpful! Highly recommended!

Convenient location. Very clean and organized property. Great customer service. Juliet was very helpful and professional.

Selecting the Public Storage facility on South Washington in Naperville was one a great decision. Juliet was positive, knew just what I needed in storage capacity. I have had previous experiences with storage units in other cities that were minimal space, minimal assistance, and maximum dollars. With this facility, I am receiving value, security, and great service for the money. I would highly recommend this facility to anyone needing a storage unit of any size!

Juliet was very helpful and friendly.

Great location; easy access. On-site manager (Juliet) was very nice and professional. Very clean and secure units.

First of all, the online site is super easy to deal with and has great deals. Juliet managers this particular property and she is VERY thorough! It gives a good comfort level that your things will be handled well and securely at that site. The site is very clean and appears to be maintained nicely. Good location too!

Juliet was very friendly & I found her to be quite helpful.

Straightforward and easy with fair pricing. Juliet was helpful and got me through the paperwork in a matter of minutes. I would recommend this facility.

Public Storage had the best price for the size unit I required. In addition the customer service provided by Juliet was beyond my expectations and top notch all the way. The facility was in good order and clean; compared with other storage companies I visited. You would have to be stupid or enjoy throwing away your money to go anyplace else.

Thanks Juliet for all your help. You are always pleasant, fast, attentive, respectful, efficient, and reliable when taking care of your customers. Thanks again!

I was very pleased with the management at this particular facility. The manager Ashley was very helpful and knowledgable in getting me the right sized unit for my belongings, I was very happy about the heated units. They also had all of the supplies I needed to pack my stuff. The manager recommended one of your box packs which ended up helping me a lot in the end. Based on my first visit I will definitely be using this facility again!

I have used this location twice and both we're handled professionally. Juliet and Lisa made it easy

Fantastic! They made the move in/out process super easy and Juliet was really friendly and helpful. Will definitely use them in the future and recommend them to everyone I know!