Public Storage Self-Storage Units at 1852 La Salle Ave, Naperville, IL

David is a really awesome customer service person. He has a great personality.

The owner made the process of getting a storage unit very easy ! He was polite and resourceful through the whole process. Thank you for helping me !

We stopped in to get information on rental unit space. The spaces are clean and very well maintained. David is very personable, and truly wants to make your experience with Public Storage a positive one. He answered all of our questions, and made the whole process from start to finish so easy. Thank you so much David, we appreciate it!

David was such a great help. Great communication skills and answered all my questions. Thank you!!!

Great customer service! David always goes above and beyond, is attentive and lending an extra hand!

Top notch customer service and hospitality. Thank you for all your help David.

Came into the office to get some prices for available units and Shonte was nice and able to answers my questions.

I stored things here for a couple weeks between moving apartments and had never stored anything on my own before. David was amazing and made things easy and stress free. He was both very helpful as well as courteous making the entire experience that much better. Thank you David!

David is awesome! Great storage unit will use in the future

The top floor is very hot for a climate controlled building.

My wife and I put two units on hold last night, online. This morning, David went above and beyond, in his excellent delivery of professional, courteous, and informative customer service! We ended up renting both! We have no doubt that we definitely made the right choice, for location. The Outstanding Manager was the unexpected Bonus! Thank You, David!! Tony and Julie

Clean and safe, and the app is very easy to use.

David is really helpful and always prompt. Great price and location.

Easy rental... app is nice... clean place great prices... customer service outstanding...thank you Dee!

Great service

I lost the lock key for my unit and called for assistance getting into the unit. John was very helpful the entire experience and made it quick and easy!

David was great! Very helpful

David is Awesome!

David is the best manager of this storage place . He is a very nice person. You will have a great experience dealing with him.

I was there this past Friday, and met with a gentleman by the name of John. He offered to provide more information on a couple units I was trying to decide between. As I am moving this is a difficult time, but assured me that cost wise, I was in the best of hands. Speaking of moving, I am thankful that public storage has all of moving products I need! After choosing my unit, he went over everything making this the easiest and straightforward storage facility I have had the pleasure of renting from! Thank you John for your help and I look forward to using you guys for all of my storage and moving needs!

Great place !! Great personal service highly recommend !!

Came in to rent a unit or two. Didn't expect the customer service to be so amazing. The amount of information I received and the diligence behind the manager. It really made me feel like no question was left unanswered. I believe her name was Ashley.

David is always helpful and friendly and easy to be found when you need help.

Cannot beat the price in the area for storage. Customer service was excellent, David was great!

Be extremely careful when renting here. They increased the price on our unit from $188 to $246 when the exact same unit is now going for $141 online! After multiple conversations with multiple managers I was told that this is normal practice for this company, especially for people with larger units. Once you are moved in, you are trapped. I highly recommend that if you are going to need the unit more than 3 months, it's best to look elsewhere.

David was amazing! Super helpful and accommodating. I would highly recommend this location based on the superior service I received.

Staff has been very nice and professional. The only thing I'm not too crazy about is the fact that gates remain open so anyone can enter and the doors to the storage buildings are not locked either.

Our initial sign-up with Nate at the LaSalle Ave. facility in Naperville couldn't have gone smoother. He was very nice and personally escorted us to our unit. Two weeks later when we had a question about our bill, we called the facility and this time Ashley answered our question and fixed the problem. She was also very friendly.

Ashley was very helpful, kind and professional. I will recommend my friends and family to come here

Amber customer service was amazing during my visit. Property is very clean !

I Been renting my Storage unit space for almost two years now & the Manger Amber has been so Polite and have always greeted me with open arms… she always give me a Courtesy call whenever my payment is due I appreciate everything she do for me and will recommend using this Particular public storage to anyone. Thanks Amber!!

Went in to rent a space and Amber was there she greeted me with a smile and introduced herself and was so very helpful. She answered all my questions and made sure I found what I needed in my price range. I will definitely be back thank u Amber for all your help

This location is the best one I have been to by far! Amber and Jennifer helped me and they were amazing! I will always come to this location because of them!

This particular location seems older, and it was a little pricey. That said, we rented a climate controlled space for seven months. I was pleased to find out items were only lightly dusted and completely bug free. I had made several inquiries among two very friendly women working at the office. They would always call back within an hour and made sure our move was completed without any problems.

I came in to rent a storage unit,…I was in and out in no time!,…thank you Amber for your help and awesome customer service,…5 stars all day!

Amber is an amazing employee! Came here to see if maybe I could find a better price and Amber was extremely helpful! She was able to get be the best price and a spot that works perfectly for me! I'll reccomend this place to all my friends!

Amber was so helpful and very friendly. Storage unit is a great size for the $$ we are paying.

It’s clean, and convenient. Unfortunately we have given them way too much money over the years. As far as a storage place goes, it’s a good place

Amber and Lauren were a great help. The best team that store has to offer!!

Amber is a wonderful manager she was a great help when looking at spaces.

Amber is one good manager she’s a good help can’t wait to come back

Amber’s a great manager very knowledgeable and takes great care of the property!

Great service really helped me out!

This storage facility has been really well managed with all the online & offline tools for a smooth access to into the storage room The manager, Amber has been very helpful when I wanted to vacate the storage room I have used it for 2 years & never had any issues I would definitely like to use this storage facility again in future

Kevin was a great help in finding the perfect space for me. The space was clean and the staff was friendly. I downloaded the app and it made for easy entry through the gate.

Went in yesterday and spoke with JJ, she was absolutely incredible and so easy to work with. She gave us great tips and was so friendly. I would highly recommend this location, it is right off of 59 and near the highway.

We had rented a unit with this location for 2.5 years, and had a fantastic experience from beginning to end. Amber and J.J. were extremely friendly and helpful every step of the way. We never had any issues, and communication was great. We were very pleased with everything.

The property managers were very helpful, kind, and professional. Thanks Jj

This is my second space at this location and how found the staff there (Amber) to be very responsive to questions and knowledgeable. In addition, the climate control units I've rented have been clean and the areas well lighted.

Amber was great and incredibly helpful!

Great place love the works here.

Amazing everyone here is super friendly and accommodating.

My husband and I had an excellent experience renting storage space, Amber was awesome, extremely patient and helpful getting our space set up!

Checked out prices at public storage I was lucky enough to run into Janine and Amber they were phenomenal took time to show me various units help me compare prices-knowledgeable friendly extremely competent very happy that I stopped here on a friends recommendation- booked it immediately

Your staff is wonderful, and courtest,very knowledgable and helpfu

Came to this location to make a payment, Amber had exceptional customer service, she made me feel comfortable about renting another month due to my concerns with weather conditions. Two thumbs up 👍🏾 👍🏾.

Janine and Amber provided excellent customer service. Thanks ladies!!

Janine and Amber were a pleasure to work with. They took their time to explain the process and show me the unit. It was a great experience overall.

Jammie was able to answer all of my questions prior to signing on with Public Storage. Megan was able to get me signed up and the check-in process went very smoothly. She too was able to answer all of my further questions and the unit I am in is clean and will work well for me.

The staff at this location was awesome. Janine and Amber worked hard to make our storage preferences very affordable. They are the best.

I dealt with Amber for 95% of my time there. Good location an and i didn't have any issues aside from the east elevator had a month of going in and out (which they fixed). They were super helpful when I went to downsize to a smaller unit and no complaints.

I worked with Amber and Jammie at this location. They were thoughtful in all aspects of how to store my items as well as in looking for the optimal economical package for my stuff. Good folks!

Excellent place to store your stuff!

Very nice and friendly employees Megan and Amber are the best.

Amber was the team member who helped me get a storage unit, change to another unit later and finally check out. She is a very pleasant person who is always polite and friendly. We were able to get the unit and complete all of the necessary documents in 15 minutes tops. It was an easy and painless experience. I love the location of this facility. I highly recommend it to anyone who needs storage. Amber was a delight to work with.

Nice place, decent enough prices

We are renting a spot at this Public Storage, and I have had a great experience working with Megan there. She is so friendly and efficient, and has answered all my concerns professionally! It is so nice to find businesses that are there for their customers.

This location has staff in residence. Thus, even if they are not officially open there is usually someone there to keep an eye on things and take care of any problems which might arise. It is the little extra things that make a difference.

Megan was extremely helpful and accommodating. Well managed facility.

Best experience ever with Megan! Courteous, Friendly and so helpful! Was very concerned and helpful with my needs being a senior! Highly recommend doing business with Megan at Public Storage on LaSalle!

I chose this facility because of its location, but have been very pleased with everything about it. My unit was clean and is easy to access, even though it is on the upper level. Amber is professional, efficient, pleasant and pro-actively helpful. She explained everything clearly on my first visit and gives me a warm welcome and a helping hand to get the flat bed out of the office whenever I come to put things into my unit. A year later, I cleared out my unit because I am leaving the state. And I still give this facility 5 stars. It was convenient, and the staff was always helpful. Amber is a real pleasure to work with, as is everyone I met in the office.

Manager Amber was great very knowledgeable and friendly thank you for a great customer service experience

Its such a nice storage place, I got help from Skyler to move my stuff to storage space. She was very patient, did a great job showing me around and helping me choose the right unit.

Needed to find an storage but wasnt sure what size would work for me better. Megan and Amber asked me questions and tried to get the most info to recommend me the best size and tried to help me save money. Very friendly

Trusted storage location. Staff is always so helpful.

Amber is great, rates are affordable for the facilities provided. Customer service is prompt and easy to work with on issues.

I chose this location due to its proximity to my home, it is an older property that has a remodel coming in its future! excellent customer service at this location, they care about their company and it shows. This was my first time renting a storage unit and I am very pleased they stay on top of things here.

My husband and I just had an excellent experience renting a storage space here. Janine made the experience easy & fun from the moment we walked in until we left. She answered all our questions and made sure we were comfortable with the storage space we rented. I highly recommend renting storage space here and working with Janine..she is a gem!!

Janine is such an outstanding person, I love love love her energy, I came in the public storage location on 59 looking for space. She was more than helpful finding me a perfect storage room for my items. I HIGHLY RECOMMEND PUBLIC STORAGE FOR EVERYBODY, and pray that you are blessed with her service bc she is the BEST!!! Will definitely be back looking for her when the time is right for me.

Amber is amazing! She helped me with all my rental needs and made the whole process smooth and easy.

Mary was really helpful and patient with helping us! She recommended things that were the best prices and works best for us!

Not a bad deal I guess. Though when they say “climate controlled” take it with a grain of salt. It can get pretty moist in there. Also wasn’t happy that my rent got raised after a few months. 20% also. $100-$120. I did like that the first month was free though. Typical storage spots.

Rented two units, Amber was professional and efficient, made the process quick and effortless.

Great first experience with Amber and Brianna!

Brianna did a good job getting me signed up for my unit

Got a great deal on a unit

Amber was very helpful finding a convenient storage space on short notice! Thank you Amber, you were great!

Wonderful staff, very professional and friendly. Amber and Mike answered all of my questions and gave me great pointers when it came to safe storage. This is an excellent place to store items. I highly recommend it.

Good service :)

My husband and I were friendly greeted by Amber when stopping in to inquire about renting a space. She was professional, knowledgeable and always had a smile. She walked the space with us, guided us with what other items we would need (locks, moisture removal, insurance, payment schedule, online account management). She explained all paperwork easily and made our occupancy seamless. What a great asset Public Storage has in Amber for representing their brand with professionalism, knowledge and friendliness. Looking forward to our stay thanks to Amber!

Can you store a car in the 10x30 units

Amber is the best 🤝🤝🤝 10/10 Literally

I like their services, thanks

First time rental for me. Convenient location, good rates, clean and very pleasant, professional personnel. Thank you to Amber for her help.

Extra Storage has better Customer service..and no hidden fees😊

Amber is the greatest! Very helpful, knowledgeable, efficient, and excellent at her job! It was a pleasure to do business with her!! Hope you see this amber :)

Place was clean and upkept. Cody was helpful. He showed me a variety of units that i asked for. Will be coming back in october to rent. Great location.

Amber initially helped me by taking me on a tour of the facility while I was unsure about obtaining a space. When I came back to finalize a space both Amber and Cody were very helpful and efficient. Highly recommend!

Amber and Cody were very helpful helping me get a unit.

The five stars are for Amber, the manager at this facility! She is very pleasant, efficient, helpful and accommodating. The storage units are adequate and their rates are reasonable.

Janine was very helpful and hospitable. I would recommended coming here and asking for her!

Thanks to Josh for helping us thru the process today.

I've rented at dozens of storage facilities over the years and have always kept units at this location for almost 15 years. Why? Because the staff is friendly, accommodating and responsive. They alert me by phone if there is a problem or a credit card expiring on auto-pay. They've helped my business over the years with extended access hours and helped us when we had to have an emergency tow of a delivery vehicle to the facility. Their prices are reasonable and they are located very near the i88 expressway. They have a bathroom on site during business hours if you need a short break from sorting and packing and unloading your storage unit and many functioning dollies. They even have occasional storage unit auctions in which deals can be had. Amber has helped us for years and she is excellent.

Amber, the manager at this facility, is AMAZING! She hooks it up, she’s understanding, she’s attentive, personable... She helped me on my worst day and I’ll never forget it. She’s great! Highly recommend this location. Many different options, pricing, the place is clean, easy to find...there are no worries with Amber!

I recently went into this location and was so grateful for the service I received by Amber and Jorge. l decided to use Public Storage unit for my family belongings. The prices are fair compared to other locations thank you for your great customer service.

Amber Norks is an excellent employee 5 stars

nice location, friendly staff. Amber was really helpful with all my questions!

Janine w Is the BEST!

Amber provided great service. She was very responsive and clear in her explanation of the contract and how to use the facility. It was a very easy & smooth process getting our storage space. The unit was very clean and the location is very convenient to access!

Wonderful service and very kind. Appreciated the customer service I got!

I got great help from Amber. She was pleasant and handled my requests with proficiency!

I'm not in a good mood today!! Lord forgive me!! But AMBER MADE IT SOOOOOOOO MUCH BETTER. AND JANINE PUT TGE ICING ON THE CAKE AND MADE IT SOOOOOOOOOO MUCH BETTER. GOD BLESS THEM

Great location near Rt 59 & I-88 intersection. Clean Environment. Amber was great, courteous. helpful.

Great staff and service! Amber, is always helpful and friendly to work with....

I felt I was cheated out of a promotion citing I was in their system because I TOLD them I had a unit at another Public Storage, after checking I was not in her Ambers system stated Josh who was logging my info in stating I qualify for promotion. I also had 2 weeks left at the other storage. Amber said it takes 7 days to get out of the system that I was not in, at least not hers. So I had to pay again for the 2 weeks left at the other storage, plus admin. fees again. If they were all connected as implied by the 2, then why was I not allowed to carry over, or why did I not show in Ambers system. I believe I was cheated. Have sent a letter to the corp. office to ask for an explanation. I do like the facility, and I found the 2, Josh and Amber pleasant. Josh tried to tell Amber, I'm not in her system, I do qualify, this is what he was looking at and he told her.

Went in for a unit was in a bit of a hurry and Janine helped me quickly and efficiently overall very satisfied will use this facility in my future storage needs

Jonathan gave me great customer service, was very friendly and helped me with all that I needed.

Amber was very nice and extremely knowledgeable. She explain everything in detail. It's nice to see an employee who care about their job. Viewed our storage unit, new account set up to include gate access code all under an hour. Great service. Thanks again.

Sairrah did a great job showing the different units to make sure I got size I needed..

Amber was very knowledgeable and friendly. Thank you again for your help. I love this location and I recommend the public storage to anyone in the Lisle and naperville area.

Amber is awesome... Great worker and employee.

The store was so clean and neat great customer service from Amber as I was helping my Aunt move in !!!

Great service! Sairrah is a super nice and helpful manager!

Nice place for storage

Amber was very helpful in the time of need, you have a real jewel working for you.

Amber is super friendly and answered all my questions definite asset to your company

Janine was an amazing person

Awesome service, good help, very kind.

Janine was very friendly and knowledgeable. She got me in and out. Great customer service. Thank you

Janine was super helpful and made my visit easy! Great customer service.

Janine was so helpful . She explained the policies well and was very friendly. SHE evn helped me find a unit that was convient for me to access. They are the best at public storage.

The Public Storage forced me to pay for whole month of September because i didn’t vacate the unit on 31 August but on 3 September,and i found out that they can use the storage even I pay for September,I tried to get in touch several times with manager but no one answering,don’t aspect normal treating from them, they will just tell you that will send your bills to the collection companies!!!Be away from Public Storage!!!!

Sairrah was a great help. Rates much than Uhaul with their labor day specials!!!

Awesome service VERY friendly staff!

Great location!!! The indoor unit is perfect and not as humid as you would think in a hot summer day. Anya was at the front desk and was very friendly and helpful.

I was a customer at this facility for a few years and really appreciated the staff/customer service and climate controlled units. Amber is a very helpful person and helped me through administration and unit needs promptly -and with a great attitude.

Amber & Anya. They are the coolest managers for your business ever!!!

Amber is the greatest!!! I just vacated my unit due to moving out of state after renting here for a while and Amber was always so helpful and such a delight!!! If I ever move back to the area and need storage I will definitely rent with Amber again!!

Amber was very friendly and helpful during our move-in appointment. Thanks Amber!

Awesome and very funny

I did the Express signup for a 5'x10' unit online and then went to the facility to complete the contract. It didn't take long and Lily was very pleasant and efficient. I was a little irritated with the web site because one week the cost was $34, Tuesday of this week it was $50 and today (Friday) it was $40. I am concerned that the rate is only guaranteed for 6 months and have no idea what it will be after that.

Janine was a pleasure to work with. Very friendly. Showed is where everything is and clearly explained everything.

Worked with Janine. Awesome service. I booked a unit but she should me better one that I liked better. Very clean and easy to get in and out of. Would highly recommend.

Had an amazing experience at this public storge. I was fortunate enough to have been helped by Janine who made this stressful time very relaxed for me. Fantastic employee.

Janine was super nice and helped us get through as quick as possible. She covered everything we needed to know and was very helpful. Overall great experience.

Rented a storage room here today the Manager was ver helpful with the whole process. Very clean storage rooms.

My family has rented storage units from this facility before and had a wonderful experience with them in the past. We returned today to rent another unit and it is still the same wonderful workers, Lily and Amber, that take great pride and care in managing the property. Always a great experience here!!!

Amber is Awesome!

Amber was extremely knowledgeable and friendly. The storage space seems to be well secured and very clean. I was able to sign up and get into a unit within minutes.

I have a storage locker here and I specifically asked for one that would be good to store a car.. they gave me the worst locker possible, can't get my car in without struggling to get over a giant flaw in the cement.. they're not open all hours so it's inconvenient if you need something later than 9pm... I don't think anybody tends to the lot cause there is always garbage along the fence.. can't wait to get my belongings out of here when I get back home.. wouldn't recommend renting here.

Reserved spot online. Amber called and made arrangements to complete the rental. Met with Amber that afternoon and quickly finished all the details. very courteous!

Very clean, excellent access. Amber was always available when we had a question and was able to provide us with answers. She always knew our name and unit number when we came into the office or called. When we needed additional hours for access with our initial move-in and with our final move-out they were very accommodating.

Very clean and easy to access. Amber was helpful and took care of everything for us.

Amber is great

Amber was Awesome!!!

Good prices, good locations, friendly and knowledgeable staff.

The staff here, Amber and Lillie are very professional and friendly.

This storage facility is great! The manager, Amber, is a gem, always willing to help out. I'd highly recommend Public Storage on LaSalle in Naperville!

Amber was just outstanding! Dedicated and kind, Amber, really takes the time to locate and, find a unit that fits your needs. customer service skills are and understanding of ones situations is just beyond exceptional. Thanks for everything!!!!!!!

The storage facility is well maintained. Location is easily accessible. Staff provides excellent service and very knowledgeable.

The storage attendant Amber was so helpful & patient with me I couldn't decide what size space I would need to accommodate my needs so she let me look at other sizes so that I could determine what will work for me

Very clean facility. Ashley is warm and friendly.

The store attendant was helpful and gave useful information. She also explained the difference between having a unit on the first floor verses the second floor. She was friendly and upbeat.

Lily was very helpful and kind. We came in for an outdoor vehicle storage unit and left key in hand less than half an hour later. Would definitely recommend.

Clean, but the climate controlled units can be cold.

Amber is a great manager always availible and easy to work with

I have been a customer at this property for several years it is clean and the manager Amber, is always available and helpful.

Dirty no garbage recepticles

Amber is very knowledgeable about the facility and very helpful with all the terms and what is needed to make the transition to the site.!! She deserves high remarks ,very pleasant and understands the need for new customers using storage areas. The cost are very efficient. again Thanks for your help Amber!!Enjoy the holidays Giulio

Amber was very helpful in making my decision easy to rent from here. The system had went down before I arrived there and she called me when it came back up. 2 thumbs up!!

We booked the unit online. Amber followed up immediately to confirm and explain next steps. On arriving, Lily provided tour of the unit before signing up. Diligent and patient in answering questions. The facility is kept pretty orderly and clean. Overall good experience.

Amber was wonderful very nice, knows her job well and offers excellent costumer service.

Worst Customer Service I have ever received!!!! Nobody answers their phones including the corporate customer service people and the district manager. If I could put zero stars I would.

Amber and lily were very helpful throughout my move in and move out.

Amber was very helpful with my rental. The property is well maintained.

Amber is such a joyful person always happy, and willing to help in anyway she can, I will definitely be back

I leased a storage unit there Amber was the person I dealt with she was and has always been very friendly and professional every time I have had contact with her. I also have dealt with Lillie and she too has been friendly and professional every time. If all your employees were this professional and personable you would have great staff in all your locations.

The manager Amber was so nice and very helpful

The service was awesome. Amber was very helpful. I would definitely recommend coming here.

I have been using this location for several years, and needed a new unit. Amber the manager on site was very willing to get us exactly what we needed and answered with professionalism all our questions.

I just started renting and this is my first time. Chelsea was kind enough to answer any of my questions and never got impatient with me! Looking forward to having a pleasant experience!

Amber was extremely friendly and was great at explaining everything. The facilities were also the cleanest of any Public Storage I have seen.

Chelsea was very kind when I was renting my unit. Patient and answered all my questions. In the office Amber was also helpful and explained the store to me more. Both girls were wonderful!

Worked with Amber, who was very professional in working with us. Would recommend this location.

AMBER was great at assisting me with all my requests

Amber did a great job of getting us set up. Someone else showed up just ahead of me, and she did a great job of managing both of while she completed the transaction with him. This caused us to start about 20 minutes later than my appointment, but other than that, this all went well. She was thorough in explaining things to me, and made sure I was clear on our agreement. Nice job!

Lilly and Amber were extremely helpful with the transfer of units. They found the best options that were affordable and fit my needs. Moving can be a stressful time but they made the transition smooth and easy. Thank you very much!!!!

Amber was courteous yet very efficient. She took the time to show me other sizes of storage units. To better fit my needs, she offered me a unit with more lighting and closer to the elevator. She took the time to explain the paperwork and answered all my questions. Amber provided excellent customer service.

Horrible management, locally and corporate. My non-profit company had a unit here for years, never-ending double-digit price increases that Public Storage refused to budge on. By the end we were paying $150/month more than the advertised price for the same unit. Could never even talk to corporate customer support, because no matter how many times I tried and no matter how much paperwork I filled out, Public Storage could never get our account set up properly as a business account instead of a personal account under our bookkeeper's name. Locally, property maintenance is a joke. Half the time the exterior lights don't work. Asphalt has sunk so it's a huge drop-off walking out the door or from an exterior unit. And forget about snow plowing, ever. Gates are randomly left open, and when broken stay broken (and open) for months on end. Look elsewhere, and away from ANY Public Storage.

Lily and Amber were great, I got the information I needed without a problem. Thanks for the great service!

It was a great overall experience Amber was very helpful and knowledgable on every aspect of the company. This was my first time ever getting a storage unit and she made me feel comfortable and at ease to make this transition.

Amber and lily are very helpful I look forward to doing longterm business with these pretty lady :)

Amber!! She is amazing. I wish every business I went to gave great customer service like her! I recommend using this facility for all of your storage needs!

I have rented a unit with this facility for almost a year now' affordable, accommodating hours and safe. I'd recommend and rent again if needed. The associate Amber, is always available, friendly and I think a great part of the team. Looking forward to another year, units are clean and bright!

Amber is the best!!! I really enjoy working with her! 😀

This storage facility is like any other I have used - if it proves to be better than I expect, I will revise my review, but at face value there is nothing above and beyond about the location. For those looking to utilize this facility, note that there is a Corporate requirement to purchase insurance for your storage unit...whether you want it or not. This is not disclosed up front and doesn't come up until time to sign waivers, etc. I find this EXTREMELY SHADY and will assume that is an underlying reality at Public Storage until I can say otherwise.

Great customer service! Made the process simple and easy.

Amber was very knowledgeable and friendly. She really knows her customers by name and even knows their space #. I would highly recommend this location to anyone for their storage needs.

I came in for moving supplies and was immediately helped by Raven. She was so patient and eager to help! I would recommend going back and dealing with her, such great customer service

Amber and Chris were extremely helpful and friendly. The building is clean and secure. I have several units and couldn't be happier with the space or the prices.

Amber was excellent both in her skills and reception... Her AIM was to please ME.. The customer... And it made the whole process EASIER... as well as enjoyable. She ALSO has a GREAT sense of humor... And we laughed and talked. I feel like she's a FRIEND. .whenever I go in to make a payment.. Thanx Amber .. U go girlfriend :)

Amber is great! Excellent customer service.

Amber offers amazing customer service here at this facility! She goes above and beyond to help out and explain things clearly!

When searching for a storage unit, I chose to go off reviews, and am I glad I did! Amber the worker was great from start to finish. She made the experience fast and pleasant, and I definitely will recommend in everywhere I can! Only used for a month, but if ever need again I will definitely be back! Affordable units and affordable supplies as well. Thanks again for a wonderful experience at these storage units!

This place always has great customer service, easily accessible and is always clean. Amber is a top notch 100% customer oriented property manager. She is very informative and never hesitates to answer my questions / concerns. She also calls with billing updates and informs me if I miss a payment. TNX AMBER and Staff!!!!

I needed to get a unit last minute, and wanted to still know I was getting a good rate. Amber and Sue were fantastic! Very thorough, showed me all my unit options, took me around the facility so I could visualize dimensions....So helpful. By far- best experience with a storage company. Great deals on rent too!

Amber, facility manager, was so helpful when we were moving out.

Amber was efficient than and helpful. Would recommend her service and helpful attitude

The property manager Amber has great customer service skills! She is very personable with each & every customer. She has truly made our experience there great!

Customer service is a very low priority here. I chose this facility solely because of a 50% discount on rental prices. There are closer facilities to me, but the price was too good to pass up. I specifically asked the agent at the time how long this discount would remain in effect and was told "indefinitely." Apparently, “indefinitely” is the Public Storage code word for “6 months” because that is when my rates reverted to full price. I called the customer service line to inquiry about the price change and was told that the 50% discount was merely a promotional rate that was only good for six months. Getting into the building is always a challenge because the entry keypad is broken (the buttons are hard to press and they don’t beep to indicate a keypress). Others here have mentioned this as well, so its been like this for a while. I made several early morning trips in January and February (a 60 minute round-trip) only to discover that I could not get into the building. The last time this happened a sign was posted indicating that building access would be limited to office hours (9:00 AM to closing). I would later learn that this is being done only during extremely cold days to protect the water pipes in the building. An acceptable reason. Perhaps they should take the initiative to notify renters of this as winter is approaching. Today I needed to get into my storage unit so I waited until 11:00 am as I wanted to make sure that the office was open. This time a find a sign indicating that the office is closed between 10:30 am and 1:00 pm. This was the last straw and I decide to call the regional manager whose name and number was posted on the front door. I was matter-of-factly informed that Public Storage has regional meetings every month and all employees must attend; even if it means closing the facility so that renters cannot gain access to the building. I inquired as to why Public Storage doesn't send an email blast to all of the renters to inform them of these special closings (cold weather, regional meetings, etc). They have my email address, I can see it printed on my rental agreement. I can also see it when I access my account online. I was told by the regional manager that there system cannot do that. Really? Especially since you've been having these monthly meetings ever since Public Storage opened (these were the regional managers’s own words) no one has ever looked into a means to send a message to your renters. This is 2015, not 1985, and there really is no excuse as to why a corporation cannot send out an email blast to their clients.

thanks to Amber Norks for showing me around the storage and giving me all the information needed over all great service.

amber was very helpful and extremely nice

Amber, property manager at this location is absolutely fabulous!!! She goes above & beyond to help in anyway she can!!! I've been there 9 years & honestly, she's been the best. Thanks Amber

Nice facility and manager was knowledgeable and efficient. I had the choice of several units that fit my needs. First month for a dollar is nice too.

Amber N and Alexa is some very nice young ladies.

Went to this store looking for packing materials and the manager there Amber helped me out big time with figuring out what i needed thank you for all your help

Very helpful - JaVan went out of his wsy to make sure I had what I needed. Highly recommended.

Very clean and secure environment..my belongings are safe and I don't have to worry about anything. David and JaVon are very professional and curtious. Thank you for being so nice and helpful.

The guys were really helpful and nice. Thank you Gabe/Dave.

Came to this store unsure of what I needed Amber helped me decide what go get for packing my things and made it so easy thanks for all the help

Danielle went above and beyond help me.

Came into the facility to make a payment for my friend and Danielle did an excellent job.

I have no problem my storage but it's near where I live .

Amber was awesome!!!! She knew exactly what we needed. Very cheerful!! Great experience.

I met with Amber and Chris on a Saturday morning to lease the space and they were a both very personable and professional. They made the process easy, answered all my questions and were very organized. I would highly recommend them and this Public Storage.

I went there to make a payment for my sister.Alexa was very friendly very patient. I thought that I had the check in my purse but I to go back to the car.She was still smiling when I got back to her.

This facility is clean and organized. The manager on duty Amber was very helpful she explained everything clearly and concisely. Our storage space is clean and the value is great!

I just finished the reservation process and secured a unit. Amber was very helpful showing me units and providing helpful information to base my decision on. She went through everything thoroughly. The facility looks clean and the unit looks perfect. Booking here was a pleasant experience. Thanks Amber!

This is a great place to rent. Barbara is awesome.

Barbara is great. She is always smiling and full of energy.

We came in to look at possibly adding another storage unit (we have one in Wheaton), and saw Barb here. What a wonderful surprise! That makes our decision an easy one She is truly an incredible example of what makes Public Storage so good

Barbara is great. Very helpful and always smiling.

Barbara is awesome. A great person to deal with.

Great staff, great service, thank you Amber and Rick!

Barbara was awesome! Great experience!

The signup process was easy, but that was about where the pleasentries end. Unit leaked The front gate was broken open for nearly 2 months before they got around to reparing it The keypad is broken which makes it hard to key in the entry The lot was plowed poorly during the winter Rates went up, and upon cancellation was informed that I was 2 days past to get any level of refund for having billed the full month. The District manager gave me a song and dance about policy and made no effort toward resolving my disappointment. The other reviews here look fabricated, this place is poorly maintained on a good day... AVOID AT ALL COSTS.

Last week with the snow and ice melting water went into some units.... Amber was fantastic! She contacted me as soon as she realized water was getting into my unit. When I arrived she provided information on what to do and material to cover the wet floor. She made sure that everything will be on a dry floor... And I was not the only she contacted and provided help. Across from unit people had the same help. Great job Amber. You re wonderful!!

Went in last week to rent a storage space. Twain was great and provided all the information I needed and took me on a tour of the space and unit I would be renting. He was super helpful and answered all my questions. I have not had any issues, the place is clean, warm and convenient.

Location is clean and secure. Very friendly and helpful staff. Amber was very helpful in getting everything explained and set up. Good variety of price and size options.