Sairrah is Amazing I highly recommended you talk with her about any questions or concerns you have about a unit or multiple units, she is Hands Down The best of the best Shoutout to that amazing Woman for taking care of everything we talked about. 10/10 ✨🤗.
Great customer service very helpful with rates and they allow you to view the space before purchasing.
This location is clean and the property manager sairrah is helpful and kind. Access hours and points are convenient.
Sairrah is an awesome property manager. She keeps this particular location very nice and clean and has been quick to call me if I accidentally forget to lock my unit. She has been very accommodating and helpful with any questions I’ve had in the past as well. I highly recommend this location for short term and long-term storage
The staff is very friendly, you always get service with a smile. Keep up the great job.
Thank you, Sairrah for your hard work and always having a great positive attitude and service with a smile.
Sairrah was very helpful and productive with all my storage needs. She Rocks
DEE was the best she helped me find where I was going and made it fast easy for me
Sairrah helped flawlessly with completing my rental and answered every question I had.
The place is clean, and the staff is helpful and friendly. Sairrah, the manager, was incredible. She has great customer service skills!
Sairrah was super helpful and assisted with everything I needed help with thank you
Sairrah is a great customer service expert. She helped me with all of my needs and answered all of my questions. Got me set up in no time and made my day a breeze! 10/10
SAIRRAH is a wonderful lady, very helpful and respectful.
Sairrah provided outstanding service for me today!!
Sairrah was helpful with creating my online account. She is great to work with and I highly recommend renting here!
Sairrah was super helpful with my rental unit, always looking for better ways to accommodate my needs. She made the process simple and easy!
Sairrah was so helpful with storage
Thank u for your help Seirrah
You are the best
Great service. He explained everything to me. Very professional young man.
I wanted to rent a storage unit and I had many questions. Sarah answered all of my questions and solved our problems. She was super nice and patient.
I’ve always had great experiences from public storage! The property manager, Sairrah, was exceptional. She was very welcoming and made sure we got all information we needed.
my move was easy and smooth, and the customer service is very friendly and knowledgeable.
Great costumer service!!!
Sairrah was great! Always answering my questions! Thank you!
Hi i just want to thank Sairrah for the help and her kindness to respond to my questions she’s really helpful compare to other places thanks for the help sairrah
Great place, great price, clean and secure, definitely will store my stuff here again. I highly recommend recommend..
Sairrah is awesome!
This storage facility is great thanks to her professionalism and well kept facilities.
You'll feel safe and have a place with staff ready to help when needed.
Paul
Sarah was super helpful and professional. She patiently guided through the process (i am the first time storage renter). Responded to all my questions. Thank you.
Very good an comfortable storage ❤️
Clean, safe, and friendly staff! If you ever get the chance to chat with Sairrah, she is extremely professional and kind! Would store my stuff here again :)
Great service. I have rented spaces for years and Sairrah never disappoints always has the answers to my questions thank you for being a great manager and knowledgeable.
The Manager Sarah is Very Helpful and Very Kind. She addresses all questions and any issues at the location, before they arise. I've been to other locations as a customer and this is one of the BEST locations by far! Its Clean, Its Safe and its Ran Very Well😊
I highly recommend this place Sairrah It's amazing
I’m not sure where to start. I completed an erental and it was completed super fast and efficiently. Sairrah, the property manager, is kind and always goes above and beyond with her customer service. The property is kept clean, it’s easy to navigate and I don’t have a single complaint. I highly recommend this location for anybody who is looking for a storage.
There’s a large sign on the door the reads “We’re Open” but the property manager is rarely in the office. I’ve been there multiple times to rent and view a storage space and the door is always locked and no one is in the office, very frustrating.
Sairrah in the office is so friendly and always takes care of the property as well as customer needs.
I have had a unit for 3 years, the staff is great and helpful.
The team at Public Storage has been exceptionally good to work with. The property manager, Sairrah, is very responsive to any issues and always finds immediate solutions to and minor problems. It is very convenient and accessible and fits my needs perfectly.
A great team to work with and friendly service!
Sairrah from 1556 W Ogden, Naperville was professional, helpful, and kind!
Excellent service by Sarah
What a great experience working with Dee!!!
Dee assisted me with upmost experience and extremely helpful with the best up lifting personality, you could ever encounter. The experience was extremely successful due to Dee’s knowledge in this field.
Thank you, Dee!!
John was fantastic! Answered every question I had and was very informative!!
Just got my unit from John, he was awesome! Highly recommend this place. John was super fast in setting me up, the unit is clean and dry, and John made sure I got a good deal. Use this place and meet my boy, John!
Sairrah is fantastic. She takes great care if the property AND her customers! 5 stars!!
Sairrah is so kind and knowledgeable. She’s always cleaning and whenever she passes in the halls, she makes sure I’m satisfied with my unit.
Sairrah is the only good thing about public storage. She was the kindest, most patient, knowledgeable employee.
Sairrah was phenomenal in the front desk. Whenever I am in distress with my bill and I get on the phone with her she not only eases my stress but she also helps me resolve any issues I run into here. Thank you so much, I recommend this location to any and everybody!!
John was very helpful and kind.
Nason was very helpful throughout the whole process. Not only was he knowledgeable he made the whole process painless. He was very professional. As a first time renter i will definitely do business here again. Thank you so much for all your help Nason.
Nason was a great help this morning. Very happy and nice kid.
Attendant Christine has trust issues. She took possession of the lock yet I got no refund.
Update: Such a hassle but I got my refund after the review so I am modifying my rating.
Sairrah went above and beyond and is very people friendly & was super kind to make sure everything went well for me.
Sarriah I think that was her name she went above and beyond, I was in rush at the time and she got me a unit within minutes. So thank you.
This company will jack your rent up as much as possible as fast as possible and they provide absolutely nothing beyond a square with a lock on it and harassment for your monthly rent that increases every year. Absolutely do not give these people your money.
For a first timer in renting space I found it very user friendly ,the staff over there (Sairrah) was extremely professional and friendly .Mandy thanks to her and public storage !
I needed a short term option to store my furniture in between moves. This public storage was great. Good location, clean unit, easy access using the app, and helpful staff.
Christine is a one-woman army at your Public Storage in Naperville on Ogden. She was extremely thorough and extremely helpful. There is nothing that I could think of that could’ve made my experience any better.
Ashley has great customer service. She was very helpful and answered every question I asked her.
Ashley b does a wonderful job and she actually makes you feel very comfortable and she has got the most beautiful eyes I've ever seen! I would give her an A+ ! All around she is amazing and anybody that wants to rent a storage unit I will always recommend going to her!
Please replace missing cart. Two carts works out well for the volume of traffic I see when here. Thanks for fixing the elevator fairly quickly!
Positive attitude all around, very helpful and responsive to questions I had. I needed something that needed attention and was able to get it done that day. Also got the app (which they showed me how to work as well). 👍👍👍
Janine - thank you for all your help! You are always pleasant, professional and efficient! Public Storage better recognize!
Best Public Storage location. Thank you Ashley!
Great customer service. Highly recommend this place. They stayed till after closing time to make sure I got my key. Went above and beyond to help.
Great help from Ashley! Thank you so much!
A public storage is just that, a place to rent space. However, when you are given great service with a positive attitude it changes the experience. Sairrah was a great help yet again.!
Sairrah is always super nice and pleasant. I love this location it is always clean. Highly recommend this place!!
I spoke to the representative at the office whom didn't seem to know anything. I was asking about having an ABF trailer placed on the property for 48 hours. She had to call another facility and call me back. Ii was told they didn't allow that even though I would be moving to another public storage in Fort Myers, Florida. The receiving property says its a normal process. Also they don't plow or salt the property very well and my 74 year old father fell due to ice in front of the unit.
I am renting a space from 2008. I met many property managers here & other locations. The best was SAIRRAH at this location ! Since I asked her to give me a mind call, she did it every month !
How sincere she is !
When I was charged the late fee, I was upset and thought if I stop renting the space ! But she helped me a lot !
I APPRECIATE HER SINCERITY !
THANK YOU SAIRRAH !!!
Mike at this location gave really good customer service in helping me transition to another storage unit. thanks again.