Public Storage Self-Storage Units at 3320 W Lake Ave, Glenview, IL

Edit: One week later and I'm already regretting it... I was told I would receive a map via email and I didn't. On my first day to move in, I could not get into my unit. I tried calling and no answer (even though someone was in the office). So then I walk outside because im totally lost to head to the office in POURING rain like blankets (4.2.25 so you can verify). Mary eventually lets me in after watching me walk from the garage to her office door and still makes me wait 5 seconds standing outside waiting. I ask for a map and help to get there and she tells me to take a picture of the map on the side of her desk. I ask to go inside because I only needed to put my lock on my door and she refused to let me in and said I had to walk around. I asked her if she was serious because it was a monsoon and she said yes. Zero effort or craps given. Of course this wasn't the case when she insisted to open the google review page on my phone a week before so I could leave the below original post. One last thing, this facility is disgusting. They don't clean or sweep it. I saw men fixing landscaping tools inside the hallway and theres still dirt piles. On the walk to my unit, I saw dead mice, glitter explosions and various leaks on the ground that show obvious signs of previous leaks. it's cheap here but you get what you pay for. --------- I’m so glad I came across this facility. My current place (down the street) raised their rates from $90 a month to $250 in 10 months for a single unit and Mary from Public is saving me hundreds a month now. Ty ty Ty!

Mary was very helpful, everything is perfect at this location, very good customer service, I had issues processing the rental online, Mary guided me through and I am very happy with the service.

Got a unit with Mary and it was a wonderful experience. Thank you!

Mary is very helpful, always helps me in whatever issue I may have, she just gave me $69 discount I have been renting here at this location for many years and I am very happy with the service, I highly recommend this place.

Mary got me the unit I needed. Never rented storage before so she made it easy.

Last week I was at the Storage place and met Mary. She was helpful in getting us a unit! thank you!!!

I met Mary as my wife was getting a storage unit. She answered our questions and provided a good customer experience.

The facility is nice and clean, their customer service/ staff is awesome, I highly recommend this place.

Mary was extremely helpful walking me through the process and making sure I understood all aspects of the agreement.

Absolutely great storage facility, easy to contact, & fantastic to work with!!

Mary has always been fantastic in assisting my family with our storage needs. She's the best!!

Customer service is horrendous. I do not at all. Advise anybody to come here and spend their hard working dollars here. People are lazy when you have a problem you want to speak to a general manager they do not call you back

This facility is well maintained, and safe. The office staff, Mary, is especially attentive.

Mary had wonderful customer service, helped with lots of confusion, and was nice every step of the way

Mary was such a great help with a unit problem. She did amazing.

Great customer service, Mary gave me a great discount for Memorial day I highly recommend this facility.

David was very helpful. Very pleased with my experience.

Glenview Public Storage! I have been trying to reach the District Manager, Adam, for 6-8 months with no call back! Every 2 months large fee increase! I have gone by foot to location to try to nicely speak with anybody, finding no air conditioning working? Another time a flood, now, no heat!! What else am I not told about this horrible business! Trying to make arrangements! Still no decent callback or anything!!!!!!!!!!!!!!!!!!!

Mary was very nice! It was a pleasure! Her customer service was outstanding!

Mary was very professional. Excellent service!!!

Mary was so helpful for us today! She showed us a unit and answered all of our questions. Couldn't be happier with our rental!

Terrible service, terrible treatment of customers that have been paying rent for 13+ years. Don’t waste your money, just find a different place to put your stuff (they’ll clip your lock and look through your things if you miss one payment—again, in 13 years—because you had to replace your credit card.

Mary was marvelous I had issues renting a storage at the wheeling location and had issues processing the rental at that location and online I finally got to the Glenview location and Mary saved the day for me I highly recommend this place.

Mary was extremely helpful and spent considerable time with me. You’re lucky to have her in these very frustrating times.

Mary was super helpful today. I greatly appreciate all the details she provided and helped us to find the best rate.

Mary is very helpful and knowledgeable. She is bright and courteous and a great Representative for your company.

Rented a storage space in this facility & misplaced the lock key. The office manager, Deb, was very kind, courteous & professional in helping me & explaining how they schedule lock cutoff & replacement. The facility itself is clean, safe & relatively easy to access. I have had previous experience with your facility in Minnesota, when my daughter was a student up there & it was easy & efficient. Deb, was great to work with!

Mary was very helpful. Thank you.

Mary was super helpful in setting up my unit.

From my storage space inquiry of 2023-7-24: Debbie is the best!

Mary was very helpful, the property is very clean and i highly recommend this storage facility

Mary is the best! Made is super easy and fast to reserve a storage unit.

Mary was particularly helpful! Great personality and truly patient. Made the experience outstanding.

The service is TOP TIER! Mary was amazing and super helpful and informed. Super easy and fast process!!! Highly recommend!

Mary was very helpful and we were able to get a discount!!!

I had a very informative and helpful conversation with Debbie today. She is very professional and warm. I was lucky to reach her. Thank you, Debbie!

David help me quick service, 👍 great

Debbie helped me out with the raise of rent, also enrolled into the auto pay! Thanks Debbie for informing me of the mini lottery :]

Mary was incredibly helpful!! Took the time to show me around the property and made the rental process as smooth as possible!

Mary was very helpful and knew her stuff. We are very happy with her.

Easy, quick and simple! Mary did a great job and is very helpful!

Mary was great help. Ask any questions, she has answers.

Mary was amazing! So helpful & kind!

Good

Mary is the best, I really appreciate all her help, she gave me a huge discount and helped guide me through the rental smoothly, the property and office are nice and spot clean, I highly recommend this place.

Mary was great customer service agent!!!thanks to her we’ve had a wonderful storage time! She made it easy and successful for us!!! Thanks for a wonderful stay!

I would like to thank Debbie for assisting me to inquire information about rent decrease luckily it was approved with the request she submitted .

Mary is Nice, giving me a discount. Her Service is great. Everything is Highly Appreciated. Thank you So Much..

Mary is best:))

I had a billing issue and Mary was a big help. Mary understood my issue and took the necessary steps to help me. My issue was resolved in a matter of minutes. I am very pleased with and thankful for her prompt service.

Mary shes a customer service at Glenview public strorage. She's been very attentive, courteous and very helpful at all times. The place is very spot clean , very nice and very presentable. She's always smiling every time i come in. She's very presentable and respectful.

I want to thank Debbie who has been so helpful and efficient. She helped me navigate the ins and outs of storage. And she did it with humor and efficiency. I appreciate that I can talk to her easily with any questions and concerns. She is an asset to Public Storage.

Mary was very helpful and made my experience at Public Storage great! I will forever be a customer of Public Storage!

Mary was outstanding and we need more of her in this world in customer service she was awesome.

Mary was an amazing representative for you organization. She was very patient and resourceful.

Mary was kind and informative. A pleasure to work with today. Thank you!

Mary, provided fantastic service and carefully communicated the contracts and procedures.

Mary is the best , great customer service, very helpful. Explain everything thing to me. She is the best

Mary is very attentive and knowledgeable on her work. Great customer service!!!

This review is about Debbie, who works in the office at this location. Debbie was so helpful and immediately went above and beyond to help me resolve my issues. She’s a gem and Public Storage is lucky to have her! I have to say though—the ridiculous increases Public Storage levies on long-term customers (27%+ every year!) are criminal. As a matter of fact, if I were rating Public Storage as a whole, it wouldn’t be five stars for sure!

Debbie was a great help with some questions I had about my unit, she got back to me quickly and was helpful throughout the process.

Mary was awesome and went above and beyond to make sure I was taken care of! I felt greeted and welcomed and don’t regret choosing public storage. Thanks, again Mary!

Mary at Public Storage in Glenview is kind and understanding. She helped me with a recent issue and was able to resolve it quickly and professionally.

Debbie was very helpful and courteous. She also is prompt when returning phone calls.

Wanted to thank Mary who works at this location. I've had a couple of storage units for a few years now. Love the indoor facility to keep my things protected. Went from two units to one recently and Mary went way above and beyond to help. Made the process super easy and even helped me get a discount on the unit I'm keeping. In tough financial times it makes a big difference. Mary even stopped me before I walked out the door and tried a few options to make things work out for me. Very professional, knowledgable, and kind. Great customer service like this makes the monthly cost of storage worth it. Thanks Mary!

Love this facility so much! Staff is so friendly and helpful. Mary took the time to explain billing charges to me and refunded packing items I didn’t use. This is the second time I’m storing here and I drive past other storage facilities to use this particular one because their units are clean, my property safe, and staff makes it worth it. Thank you!

I booked a storage room and got an email confirmation plenty time ahead of move in, still I was getting calls upon calls/emails to confirm our confirmation. I spoke to a gentleman first and then a lady, to confirm our storage reservation. Then on the morning of us wanting to bring in our storage furniture, we are told that we canceled our reservation. This was absolutely incorrect. I speak to the manager and explained the situation and she tells me that I have to rebook the storage room and now I have to pay more even though the promotion is still available online. Then she tries to tell me the storage room I am getting is too big even though she has no idea what I need to bring in. Instead of trying to help fix the situation that their staff created for me, she argues and tries to play switch and bait with me with extra charges! What is the point to make a reservation and get a confirmation if they want us to confirm multiple times? Then to cancel without niotice? This was a very poor rated experience for us. Incredibly unprofessional staff that have no idea how to follow up with each other and communicate reservations.

Debbie is the best!!!!

Debbie was very patient, knowledgeable, and kind. Thank you!

Mary Is awesome!!!!!! I am so happy I have my storage up this location !!!!

I am pretty new in regards to renting storage space. I booked the space on line and went to the office to complete the rental agreement on my move in day. It was cold, but Debbie warm up my whole visit and we had a lots of fun to figure everything out. I was very stressful on my move in day, but Debbie made it so easy and welcome. Thank you Debbie!

Outstanding service Debbie was wonderful help with our questions and solutions