Public Storage Self-Storage Units at 2023 Schmale Rd, Glendale Heights, IL

I just had a great experience at this public storage, Melanie was friendly,polite and professional.

The property manager Melanie was exceptional. She made the process simple, and answered all my questions without hesitation. Thanks much!

Melany was a pleasure to deal with, friendly and helpful.

Melanie was very professional and helpful to me. She went beyond to help me with my situation. I love the great security at Public Storage and they keep it very clean. Thank you again Melanie for your help.

Had the most amazing experience today at check in Melanie. What an angel this woman is. Accommodated my requests and had no problem making me comfortable with a beautiful smile. Thank you Melanie!!!!!!!

Melody is very helpful and nice kudos to you.

Melanie is the best ever would leave public storage if not for Melanie

I've stored here for the last five years and I have always been satisfied! Security is top notch, the place is clean all the time. The staff is attentive, professional and empathetic! Melony is a perfect example of customer care to the tenth power!! The staff is knowledgeable and on top of their game! Thank you guys, you are the best!! DJ

Meg is the best ever. She goes above and beyond. Appreciate her very much give her a raise and a promotion.

Meg has been so helpful! She is always accommodating my schedule in regards to appointments and helps out with getting me the best deals ALWAYS!(:

Beware!!! Regardless of what promotion you sign up for your storage rent will be increased. I have been using Public Storage since the end of 2022 and there were 2 prince increases last year alone. One price increase this year so far. If you need assistance with your account you get the run around if your phone number is recognized in the system. Your best bet is selecting the option to get a new unit to get someone on the line. Also, if you have to move your belongings out after the 1st you are still responsible for the full month they will not credit you back regardless if you were only using the unit a few days of the last month. If I ever need a storage unit again I will not be using Public Storage.

Had a problem reserving and paying online. Landrace was very helpful in getting me a unit.

Leandra and Megan are great. Give them a raise.

Meg is a pleasure to work with and helped me get a lower rate! Talk to her for great customer service!

Grate felicity safe well lit and grate storage prices

Random storage increase without any type of explanation.

Had a great experience with Meg and helped me out with getting storage. Friendly and best customer service

Meg was very helpful and a pleasure to work with. Thanks for all your help!

Megan greet,& helpful

I truly feel like I have been renting storage units my entire life! Between personal storage units and storage units for my company I have always believed in loyalty so I used CubeSmart for over 15 years, but unfortunately I was never given the respect a loyal customer deserved. With that said last month I finally made a decision to shop around and finally make that long overdue change. So I put several requests out to majority of the local storage locations nearest to my home. Of course I knew I would be bombarded with calls and offers from all of them, but for the first time ever I received a call from an extremely professional and knowledgeable storage manager named Meg! She not only took her time explaining everything to me in detail but she also listened to all of my concerns!! So I did something I have never done before and I immediately locked in a unit and paid the amount due utilizing the AMAZING 1st MONTH OFFER. Meg was by far the easiest person to speak with and was someone I truly believed I could trust with all my storage needs now and in the future! So to sum it up I picked this Public Storage because of Meg and her natural ability to build a strong relationship with me that I trusted! Thank you Meg for making my decision so easy.

Excellent renting experience. Meg was super helpful and pleasant.

I had a fantastic experience at Public Storage in Glendale Heights, thanks to the exceptional assistance provided by Meg. Her outstanding customer service truly made my move-in process on March 11, 2024, smooth and stress-free. Meg's extensive knowledge and willingness to help with all my inquiries about the facility and procedures were impressive. She even went the extra mile by being mindful of additional charges for items like locks and promptly credited me since I already had one. Meg's genuine care and dedication to putting customers first were evident throughout my interaction with her. I highly commend Meg for her exemplary service and urge the management to acknowledge her for exceeding expectations and making a positive impact on my storage experience. Thank you, Meg, for your exceptional service that truly stood out!

John was very helpful made the transaction very smooth and also checked up on us while we were there to make sure we were good.

Great public storage place! Megan was very nice and helpful.

Meg, was awesome, she’s professional, very helpful and polite. And a joy to work with

Megan, the property manager of The Glendale Heights Public Storage facility was amazingly helpful. She spend time with my son and I making sure we got the best possible deal as we were downsizing two storage units. Highly recommend this facility. Clean, climate controlled, safe and friendly, helpful staff.

Meg is so great and helpful. I love her.

Vince is a nice honest gentleman, but public is not a American company. It is run liars . Don't trust their e rental .

It was great help

Great and convent location ! John helped out tremendously

Kim was great!!! She was very helpful and knowledgeable! She answered all of our questions about the units & found what best suited us at the moment. She will find the best unit for your needs & you wont be let down! I highly recommend this place and working with Kim!

Kim was extremely helpful in the process of transferring to a bigger unit

Jammie, was an excellent helper to transfer me in a new unit. She was pleasant and very very helpful.

Kim was fantastic!! Highly recommend this location. Easy access and the units were fairly priced. Kim was quick to help us through differwnt options for our temporary storage unit. It was a great experience.

Kim was very helpful. We were in need of storage boxes for a move. She was very informative and gave us many options.

Kim was such a great help in finding the right space for me. Very knowledgeable and great customer service. Highly recommend using this location.

Great experience with Adam in the leasing office. The location is super convenient and the grounds are well maintained, as well as the individual hallways leading to the units. Not crazy about having to use the app for access as sometimes it’s finicky/wifi troubles, but you are provided with an access code to manually input if that route is better.

Kim is amazing. She is so helpful and friendly!

Kimberly J. Was SUCH a help on the phone she answered all my questions and was so sweet about it too!

Kim was so amazing and helpful answering my questions. Definitely a 5 star employee with 5 Star customer service!!!

Kimberly Jones was very kind and helpful when I called in to ask a few questions. She was caring and knowledgable as well! Thanks again Kim!

Jammie is such a great person, she’s very sweet and kind. She helped me out a lot and showed me many displays I’ve never had an amazing encounter like that. Dj is the best thing at this location since Jaime I’m so glad to have him to help me with my storage needs Every time I come in to see DJ I feel the need to write a review thank you DJ

DJ is incredibly professional and a fantastic employee

Hello I had the pleasure of dealing with Shawn at your Glendale heights facility, and he was amazing.He helped me tremendously.He is a wonderful asset to your company..Very grateful to him

Wwaa

I had a great experience.

Amanda was amazing!!!

Excelente customer service, took his time to show me storage space. Explain hours, safety, entry and app. Thank you so much DJ for your excellent help!

In 7 months rent went from $165.00 to $212.00 for a 10 x 10, I asked when will it stop going up, its ridiculous, I was told it will keep going up. I would of been long term, they don't care, I'm a senior, they don't care, I moved out, they don't care!

Nice clean facility, helpful staff and climate controlled easy to access units! Update: within 6 months the original price was nearly doubled:(

this public storage is easy to get to with plenty of space for cars. There are usually always push/pull carts as well. The person who helped us, DJ, was extremely kind and helpful. Got us the best prices and was efficient. Couldn’t recommend the place more especially with DJ’s help.

DJ WAS AMAZING!! THE CUSTOMER SERVICE WAS LIKE ABOVE AND BEYOND! 10/10 would recommend!!!

Dj is amazing. I appreciate his kindness and professionalism. Provided me with all the right information needed to get the proper storage size. I definitely recommend this location for public storage.

I had a great experience. DJ was a great job with helping me with everything. He did beyond expected. He was friendly and a great person. I really loved the storage unit as well.

Piper was outstanding

DJ was extremely friendly and knowledgable with going into detail about our options. Left feeling very relieved knowing we chose the right place with the right people. Thanks DJ!:)

Caprice was great thanks for speaking Spanish for my family

Drew is an outstanding employee. He went over everything in detail and answered all of our questions. He made the whole process very easy and stress-free while making sure we knew important information. I loved that he mentioned using one side of the garage for cars to pull through while using the other side for trucks and vans. It makes it so there is less of an issue if people are loading and unloading a large number of belongings as opposed to being in a car and doing a quick drop off or pick up. I'd like to also thank him for being VERY patient with my wife and me as we were running pretty late to our meet-up time.

Daniel, was very helpful and knowledgeable.

Nice service, Dhruv is really friendly and helpful.

Stephanie was outstanding in helping me with my storage unit. She’s definitely a keeper

It was very easy to work with them. I love being here. It is a climate control which is helpful and they have first floor availability very clean

Regional manager is so nice and helpful . Very clean facility and the property management is great as well

Derw Patel his customer service was excellent and he is was very friendly and professional

Had issues with site not being able to set up auto pay and was charged late fees but the district manager credited that back. The local "help" isn't much help but their higher management seem to be customer oriented and willing to work woth the customer.

Jammie is very helpful and friendly. 👍👍👍St Schamale Glendale Heights

Both front desk receptionist were very helpful. Nice storage facility 👍

Drew was amazing to do business with he takes pride in what he does, Public Storage is lucky to have him as an employee

Drew was so helpful! Great customer service

In need of repairs. No ramps. Poor lightinh.

Julia and Kelly were great Great service

Kelly and Dil are super awesome. I needed to transfer to a bigger unit. The process was really fast and easy. They were very helpful 👍

Kelly is a superstar. She helped walk me through an account issue in a calm and professional matter. She truly did everything in her power to help me in the situation. She is honestly the main reason I am even giving a 5 star review. That being said the situation in question was due to the app. While I initially thought it would make things easier, it ended up costing me in the long run. It is notoriously glitchy and decides not to work at the most inopportune times. I would like to state I use the android app, not iOS so I cannot comment on the apple store's version of the app. It failed to give me information that ended up costing me an additional month's rent. Do not make my mistake, stick to the website and talk to the very helpful staff for important matters. That being said the space is quite clean and well kept. The layout can be a little confusing and winding but there are maps next to the elevators. I especially liked the indoor loading area on the first floor! The prices are a bit high in my personal opinion. For a relatively small 5x10 space the base price was about $75 and that was with an online deal. When adding the mandatory insurance fees and taxes I was paying a bit less than $100 for a small indoor space. Unfortunately storage prices seem to be high everywhere nowadays. Be mindful of the contract you sign and make sure its very clear what you are paying for! Other than the app issue, I never had an issue in my few months renting a space here. My belongings were safe and secure and I never had issues when it came to loading up or organizing the space. My main problems came in at the end of my time with this location. As long as you're smart about it and communicate with the staff, problems can be easily avoided.

Kelly was incredible helpful!! She went above and beyond while helping me figure out my deceased fathers affairs. All of the extra work with a smile. Thank you!!

I came in to see about renting a unit and spoke with Kelly and Drew. They were very knowledgeable and I will definitely be back.

Kelly has been amazing she is very helpful and explained everything I needed to know from the minute we walked in the door. If I could give the maximum number of stars I would

The customer service was excellent Drew is excellent person

I was so pleased with the helpful process I received here. Kelly was so friendly and made my eRental super easy!

Julia was amazing and super helpful

District manager Scott McBride very helpful in regards to my concerns with the property I rented on. And I mean VERY helpful. He showed compassion in regards to every concern I had. If you have concerns, try to discuss with him.

I just want to say earlier today Johnny was very helpful and helped me with doing two different types of payments one with cash and the other payment was with a card and also printed out a receipt for me now that's good service and Johnny is very helpful

Clean and well run

Good. Service. Thnx

Excellent service Johnny!

Jammie is the best helped me out on both locations

Johnny is very helpful and professional and I’m very happy to be storing here

Johnny is very helpful and caring to my needs at public storage

Johnny was very polite and very helpful😊

Johnny did a great job and is always courteous and very helpful

Johnny is very helpful and professional

We have been renting here about 2 years. The units and hallways are very clean. Their security is very good, no one can get in with out a code. And their customer service is very good. Had an issue with billing and Jonny took care of it right away.

Pleasant and prompt customer service; special thanks to Johnny!

I have needed to increase storage space and ended up renting two units within the last week. I sincerely appreciate how efficient and friendly Jamie, the property manager, has been both on the phone and in person. Likewise, Johnny was very helpful over the phone. Kudos to the personnel.

Johnny was great. Very helpful.

We have a storage locker at this location. It is always clean and staff helpful. Johnny was especially helpful today when I needed to purchase moving supplies.

Johnny is very helpful and I am glad to be storing here at Glendale heights