Just a great experience every time
With Dee
Angie is great , helped me with the app !!!
Angie was great and very helpful thank you
I had a great experience with Steve at the Public Storage in Darien. When I arrived, immediately realized I had rented a unit too small for my needs and Steve kindly found me larger one on the first floor. He really saved the day. Thank you Public Storage of Darien!
Thanks Jose for answering my questions and giving me an idea on how to go about getting a storage unit very helpful and polite!
Go away from this facility. They are telling on the phone one thing and doing totally different. They can be nice till they get you as a customer.
Very good place to rent from they call I forget they are very informative when pricing change . I even got my bill lowered and saved 262.00 they are the best
Thanks to Diona for answer what might have been stupid questions, always does it with a smile!
My parents Arnold and Hazel had a great experience here. Overall good facility and staff. Highly recommend!
Steve was a great help and was able to help me out by getting me a bigger unit then originally needed! Kept it the same price and was amazing service
The bad: they raise your rent without warning or notice. In 1 year they raised mine twice and $100 quickly became almost $200. The good: Steve is awesome and wonderful. Knows his tenants and was always just amazing. The unfortunate: I just moved out and well, other tenants have ruined the ability for any kind of dolly or cart to be provided. Which when overhauling things in and out can really be a drag if you don't have your own cart. So to everyone who wronged this place and the coolest dude around, NOT COOL!!
Great storage facility. Steve is always an amazing help. Would recommend to anyone who is interested.
Good customer service. Steve was very helpful!!
Steve was amazing in the process of assisting me with the online application including the app of how to get in and out don't have to use the outside keypad anymore.
Steve is the best any problems I’ve had is taken care of Steve is great to deal with! He’s the only reason I stay there!
Agree DISAPPOINTING. They never said rates would be raised every year. They have raised my rate almost double in 2 years. If we are loyal customers, or are in a hardship situation, or lost home and are currently homeless, they don't care. I understand I rate a space, but it does not sign and dance or open on its own...I can't afford rent when I am paying rent for a storage unit..Called customer service they couldn't help with lowering
Steve and his team are efficient, communicate well and friendly. They answered all my questions and were patient when I needed help. I would highly recommend this business.
Steve is awesome, amazing customer service skills! Helped us tremendously!
Steve is extremely helpful and answered all of our questions. Anytime we had a question there he was checking in on us. We definitely appreciate our time with Steve and public storage.
Steve was very helpful, I had issues with fraud on my credit card so I needed to update my payment method thru the website. Steve called to ask me if we were leaving the unit. He noticed it was taken off auto-pay. He explained how the changes I made removed us from autopay. Walked me thru what to do to reset autopay, and also informed me of a reduction in the monthly charge.
If Steve was not so diligent, the autopay would have failed and created a late fee.
Thank you, Steve, for being attentive.
Dee was amazing and took great care of us. Place is clean and well taken care of.
Nice storage place. Steve is super helpful and provides excellent customer service. He takes the time to explain everything step by step, making sure you understand what you're getting. Highly recommend!
Steve is very helpful and professional. Thanks for all the information!
Dee was great got my wife and I the public storage unit we needed at the best price
Steve was a big help when I realized I needed a larger unit! He changed my unit size in minutes! Thanks Steve!!👍👍
Hi 👋 just wanted to say I've been a customer for some time and Steve is the best ! Always informative and helpful.👍
D was amazing, saved my day and helped tremendously with moving in!
Made the initial reservation for a unit this morning. Steve called me up almost immediately to see how he could help me out. We talked for a little bit and he helped me find a better unit located on the ground floor (what I wanted)! 10/10 customer service. Quick and easy. Answered all the questions. Thanks steve!
Dee is so amazing.She is the nicest.She help without any stress
Dee and barb were the best thanks for A+++++ service
Thanks dee for your help! Nice storage place.
Good customer service & clear signage. Steve has always been helpful, professional, keeps area clean & secure.
Awesome as always and great customer service!!
I was recently at this facility to get info on what type & size storage unit I would need to get for my belongings. Thanks to Steve who was professional & informative I was able to get all my questions answered.
Steve answered all my questions and concerns.
He was very professional and helpful....
Barb really helped me with a new rental and I was so happy with her customer service and friendly attitude! Great experience 5 stars
Nice and clean facility. We were helped by Steve. He was kind and knowledgeable and made the whole process very easy
Steve, the property manager is very polite and very helpful every time I come to this location
Barb, is “EXCELLENT”. She is Professional and friendly. I felt great about doing business with Public Storage!!! She is Helpful and Amazing customer service!!!
Steve was extraordinarily helpful. Found me a similar unit for a lesser price. Great guy super helpful.
Medium size storage unit is good for what I need, Steve was extremely helpful on guiding and providing information regarding the unit.
Steve is a great guy and always willing to help out the customer. We had an awesome experience with him and the units were in great shape. Highly recommend for anyone who is thinking about using this facility.
Thanks Steve!
This location is very organized and clean. It is well managed and employee Steve is always helpful and friendly! Compared to a different location used in the past, this Darien one is much better!!!
No one available during posted business hours. Carts are not available during business hours as their signage claims they will be. No humans answering phones. Black mold in unit. I just want to clear out my stuff and end my rental.
Steve was amazing in helping me get everything I needed figured out! He really takes you step-by-step to make sure you understand what you're getting! Very satisfied with his customer experience!
Barb was great! Help me out!
Tim is great . Took care of me like no other
Steve was great in helping me with the Ten by 20 storage space. Very knowledgeable in what he was doing
I rented a unit here and the tenant in the unit next to me had so much stuff in thier unit that it was bursting through the wall. I contacted the front desk and spoke with Steve and he got me a new unit with no hassle. Thanks team.
Was able to get a good price for 5x10. Appreciated Steve's direction in trying to navigate the area, but also with the other processes like payments, the app, and more. Look forward to being here for a while.
Steve was super personable and helpful and we rented a unit! 🙂
Very helpful and friendly
Was able to get a 10x10 storage unit on the second floor quick and easy. Steve at the front desk was extremely helpful in finding a unit for my space needs. He took care of everything and I was in and out and omw.
Greatly appreciate the professional attitude and knowledge Steve had
Just rented a unit from Steve! He did an awesome job and I look forward to working with him for a while!
Best customer service I've received! Thank you Tim for being so helpful and so friendly!
Steve provided excellent, helpful customer service in renting our unit. Worked with us to get the best deal for the money. Property is safe and clean. Highly recommended!
Tim was great. He assisted with everything I needed to know. Thank you!
Tim was AWESOME!!! GREAT customer service and helped us resolve issue immediately. Would definitely recommend this location for any of your storage needs!!
Mr Tim was awesome best service ever!!!!
Team was great! Thank you!
I had a very pleasant experience here! Steve was extremely helpful and personable to work with. Will definitely be using this storage location again.
Thank you Tim for the great service.
Thank you Barbara and Tim great help
Tim was great guy and helped me a lot, very nice and professional
I’ve been a long time renter at the Darien location and am very pleased with it. Steve is fantastic. Very friendly and helpful with move ins and move outs as well as any questions along the way. Well organized and has everything ready for you ASAP!
I would like to give Steve at the Darien store 5 stars for his helpful service. He assisted in getting my fees lowered for 3 months and I really appreciate him.
We rented a spot at the darien location and STEVE was helping us ,he was very nice and professional ! Thank you Steve our experience was the best!
Public storage is a clean, safe place an the people are friendly. I do recommend this place.
Tim was very nice and easy to work with.
Barbara was very accommodating and helpful. Great customer service !!
Tim helped me getting a great deal!! Awsome job thank you.
Management called me mean names and charged me for insurance when i never wanted it this place is terrible and the Manager is a monster
Steve was so helpful and pleasant. I'm a first time customer and my experience here has been great! Thanks Steve!
Steve was professional, took his time by telling me about the storage unit.he is soooo adorable, he deserves my 5 🌟 keep up the good work.
Great manager (Steve), very pleasant and knowledgeable! Very clean facility, would recommend to anyone!
Tim is very nice. Good service
All done online. Rental and move in experience was pretty seamless. Steve is the facility manager and is eager to help with your storage needs. Clean environment. Thanks Public Storage
First time here, Steve was a pleasure to work with!
At move-in/out, manager, Steve was there and of course always helpful in between as well.
Hey rented the storage today and Steve did a great job and very accommodating.. great job Steve. Very happy to get my storage here
Great facility to store my classic vehicle.
Steve has been a GREAT help.
Steve was great! Very helpful and the property was very clean! The rental went very smoothly.
Ask for Steve. Very professional a helpful. Made it a breeze. Thanks
Don’t store anything valuable. Someone is picking locks at this facility. Had about $1000 worth of stuff missing from our unit.
Ask for Steve! He’s so pleasant and kind and diligent and helpful!
I’ve been renting here since 2010 and although I’m moving out today, I’ve been with this particular unit for 2 years and Steve was always a pleasure to engage with!
We were on a first name basis!🙌🏼
The only reason I'm moving is because it's not temperature controlled.
⭐️⭐️⭐️⭐️⭐️
Thanks for everything Public Storage Darien and Steve!!🙌🏼⭐️☺️
Steve was awesome! Never used a storage unit before. He helped us with size, got us in a building that would be simple for the movers to put our items in. Also, pretty sure we made a new friend. Will likely send him an invitation to our children’s weddings.
Checked into my storage today. I got a call from Steve that he needed to change me from 2nd FL to 1st without rate change due to the elevator being down. Steve was and has excellent customer service skills. Thanks for taking care of the problem without me having to ask Steve keep up the good work!
I needed a storage unit and spoke with the gentleman Steve he was so helpful in getting us the unit that we needed. I would definitely recommend this place to anyone who is looking for a storage facility
Steve was great and super helpful. He gave me all the information I needed and made the transaction super easy. I highly recommend this place!