Public Storage Self-Storage Units at 1711 W Fullerton Ave, Chicago, IL

Love this storage place. Bill is awesome and super helpful. I forgot to come close out my unit but he was super communicative and reminded me before it was too late! Very helpful and easy to access with both moving van and car. Good location, very clean, fair prices.

Bill helped me out with the move in and was super helpful in the entire process. I would recommend this place!!

Bill helped me a lot with my storage unit! I transitioned from one state to another and made the transition so smooth I couldn’t ask for a better experience!!

Bill was a great help in showing us around our future storage unit and getting us set up! Thank you!

Bill was extremely helpful and the facility was clean and easy to access! Would highly recommend.

Bill was great helping me with my move. Very easy and quick!!

Location is clean and it seemed like a good deal at first, but the company will increase your monthly rent time and time again.

Bill was super helpful and kind!

Amazing facility! Bill is great to work with!!

Bill is so helpful and has made the move to storage so easy for me! Highly recommend!

Bill great service

Bill great customer service facility very clean

Bill was a joy helping us out ...

Betty was wonderful and very helpful with everything I needed!

Very friendly and helpful service! Easy breezy! No hidden fees ir surprises! Nice:)

Bill was outstanding. Excellent customer service. Will rent here long term.

Needed to figure out a few logistics with my storage unit in this location and Bill couldn't have been more helpful. He made the process extremely simple and productive.

Bill was very helpful. friendly customer service.

Bill was very helpful and answered all my questions

Bill gave me the best customer service

Bill is wonderful. The facility is very clean.

Bill was a great help getting us set up with a new unit. Felt bad that his lunch went cold while got us squared away.

Only difficulty is after loading your cart onto the elevator you need to stop the elevator doors from closing while you're outside the elevator typing in your code in order to allow it to go up. Otherwise, great service.

Margieee is amazing good bless her

I am severely disappointed in how I have been treated by this company. When I signed up for a storage unit here, I signed up as a brand new customer and received a promotion that my first month's rent would be $1. On move in day, I also paid for an additional month's rent, which should've taken me to the end of the year. Upon moving in, I immediately realized that the unit I was moving into was too small. I never stepped foot into the initial unit and upgraded to a bigger unit at the front desk within 5 minutes of paying for the initial unit. I also immediately paid the difference between the two units. After the payment, I showed the front desk worker that my mobile app showed me that my next payment was due 12/1/2022. She assured me that it was a lag in the system and it would eventually update to show my next payment was due 1/1/23. This never updated and once 12/1 passed, I began to receive emails and texts that I had a late payment. I immediately brought this up to the front desk worker who could help me in no way and recommended I contact customer service. When calling customer service, it is all automated and it is impossible to speak to an actual person. Your only choice is to talk to someone over chat. The first person I talked with on 12/2 told me he had opened up a claim on my account and that a supervisor would be calling me within a couple days. No one ever called me. On 12/6, I talked to an additional person over chat who told me that my December rent was due in full because the $1 promotion was only available to new customers and when I transferred unit's, it voided the promotion as I was no longer a "new customer". I explained to him time and time again that I upgraded within 5 minutes and never even stepped foot into my initial unit. He said that the time in which the transfer takes place does not matter. NO ONE ever explained this to me. I was then forced to pay $165 in full for my December payment as I would then received late fees if I waited until 12/7. This is such a shame being a brand new customer that they cannot even honor a promotion when I never even used the first unit. I was completely screwed for upgrading to a bigger unit. It is blatantly obvious they care more about money than a happy client. UPDATE: Stephanie, the district manager, called me and gave me a full refund on the $165 today. I’m very appreciate of this, however, I wish a resolution was easier to come by.

I came in to pay my bill I rent in Howard hights was upset about rent increase Betty was very patient and explaining how the rent works and assisted me with keeping it at 122. Thank you very much Betty I appreciate you

Betty had helped me out more than anybody at public storage hire more Bettys. Wish I rented from rgus location instead of shiller park.

Bill really helped me out in getting additional storage room! Very friendly and informative.

BILL IS AN AWESOME GUY. HE DID EVERYTHING PERFECTLY FOR MY WIFE TO SECURE A CLEAN SECURED STORAGE AT THE FACILITY

Bill was very helpful

Had to get a nother unit. Previously dealt with Bill for many many years he is amazing attentive and takes excellent care of the property! I would give more stars if I could!

Bill gave good customer service

Bill gave me great customer service

Clean facility. Bill was super helpful and courteous!

Bill - the property manager is great. He has always been there to help out when I had any issues. He cares about his clientele help them with all their needs.

Excellent Service .... Bill has been amazing! Ask for Bill! He’s very helpful and knowledgeable about the storage units and supplies needed to move in. Bill has gone above and beyond. Cheers!

Bill gave good customer service

With Bill's help I was able to make a last minute switch to a larger storage unit. Also, Bill stayed past closing time to assist me with my updated rental agreement and to help me locate my unit. Thank you, Bill!

This storage facility is the best I have worked with. Bill has been my contact person and he made the whole process easy and seamless. I will be staying with this location now because they’ve done a good job with my items. Would recommend.

Bill was so accommodating and worked with our business move to make the process as smooth as possible. He’s an excellent employee that has the most positive attitude and enjoyable to work with.

Bill always helped me with best customer service. 🙂

Bill was super helpful and we quickly got my unit vacated and locked up. It was a convenient and well priced storage plus for the summer.

Bill helped me out while moving from wrigleyville. I had nowhere to park my U-Haul during a cubs game and they were very understanding. I was able to park my truck on site over night so i could prepare another load, a small kindness but it meant a lot. Would recommend 100%

Bill at Public Storage has been super easy going and generous each time we've spoken- whether it's answering questions or helping make special arrangements for moving out of my storage unit. Really appreciate his help! No complaints about this past year using Public Storage.

Bill is the best! He saved my TV and helped me out big time today! Great storage place!

If you are looking for a great place for storage near the City of Chicago, I highly recommend Public Storage at 1711. W. Fullerton. Bill is awesome and very helpful and assisted with a unit when I was moving my things from out of State. The facility is safe and clean and has 24/7 accessibility.

I kept getting the run around with other places. However Bill was very helpful and thorough. I definitely appreciate his help and professionalism. Thanks bill !

The storage units are well maintained and the facility as well, Bill was a great help getting us setup with another unit and checking in to make sure everything was going as planned. Thank you

Stay clear of this “bait and switch” company! Forget that the staff is hardly around and that they are the only ones that can get you a cart (they lock them in the office) or the fact the building is like a mouse maze and you will get lost! … After 3 months, without warning or explanation they will raise your bill they mention in the paperwork “prices may be subject to change” but nothing about 4 months later. “Only $$$ a month”… ok not the best but oh well, then boom! $30 price hike! And when you ask for a justification, again… crickets! Stay away find a company that is transparent about their rates and forthcoming about what to expect. This is not Public Storage.

Bill helped me out and it was great! Awesome customer experience.

Super easy to sign up and move in! They have 4-wheel dollies available to make it easy to move everything in one trip. Highly recommend!

I was looking at a few places for a storage unit around Chicago and this one was by far the best. The facility is clean and was the only place that had a unit the size I needed. It’s a good price as well. Bill helped me out and he was super nice and helpful. He was knowledgeable and professional and it puts my mind at ease knowing someone like that is at the facility where I’m storing important items.

Bill was very helpful with setting up and everything!

Bill was so friendly and helpful getting me into the right unit. Excellent customer service!

Bill is amazing he need a raise for sure

I had a rough day with the moving company. But when I came to the storage place, Bill was awesome. He helped me set up my room and online account. He was very attentive and nice. I really appreciate your help Bill. Thank you sir.

Popped in on a Saturday afternoon without an appointment. Bill was on-site and able to show me 3 different storage units that were available. I rented one unit and was in-and-out in under 30 minutes. Bill was friendly and easy to work with.

We run a small nonprofit in Chicago. We received a notification that the rent on our unit was going to increase. Bill at the W Fullerton location was great to work with and helped us avoid that additional rent charge under the circumstances!

I had an issue with my account and Bill was very helpful in resolving it and setting me up with my unit.

Bill gave great customer service

Tiffany was great— helped so much with everything. The facilities are clean, well lit, and felt very secure. Easy parking too!

Bill was very helpful setting up my unit and made the process extremely quick and efficient. Would highly recommend!

Bill helped me out! Great service

Bill made it very easy for me with all stuff. Thanks for making it such good experience!

Bill was very helpful! He got us setup for a new unit with no issues at all.

I would highly recommend Public Storage @ 1711 W. Fullerton. From the start the whole experience went very well. I want to especially thank Bill for his help while we were on site. Thank you.

Bill was awesome! Made it super easy to swap to a larger unit.

Bill helped me with my move in and made everything really easy for me!! Thanks so much!!

Bill is awesome! Great customer service and would happily use them again if we weren’t leaving Chicago.

Bill provided exceptional customer on my move out date. Would definitely recommend going to this public storage location!

Bill provided excellent customer service. Great experience!!

SERGIO was an incredible help today!!! He answered all my questions and helped me figure my next steps closing out. The experience during my time at this location in total was an easy, and friendly one. The employees were helpful any and everytime i needed anything or had questions. Five star experience.

Prices are high

Bill was great

Bill was awesome! He answered all of questions completely providing me with the clarity I needed to make a quick decision. He was great once on site as well, made paperwork easy to understand!

Bill runs a clean ship, very friendly and accommodating. Highly recommended 👍🏽

Bill was exceptionally helpful setting up my unit and made the process extremely quick and efficient. Would highly recommend for anyone looking for storage in the area.

Bill was a great guy. Very helpful.

Bill at the front desk helped me immensely. Great clean facility. Highly recommended

Bill at the Fullerton location was really helpful. He made the setup quick and easy. I have no complaints and would recommend it to anyone!

Bill, the property manager, provided great customer service and was very accommodating during my time using Public Storage on Fullerton. Highly recommend this location due to their excellent customer service and care for their tenants!

As much as I hate writing poor reviews, I believe this company has earned it and felt the need to share as a warning to other potential tenants. There was an issue in my unit where the door could neither fully open or close. At the time management was stumped and told me nothing could be done at the moment and I'd have to wait until after the weekend to get the door fixed. Even after calling multiple higher ups, I had to wait over 24hours to have the door repaired. I communicated this situation in a calm and diplomatic fashion, as I know there was no malicious intent, but also expressed a sense of urgency as any of my items could simply walk away in the time my door was open. "You should be fine though... you have our insurance in case anything goes wrong" was echoed from multiple people within the company when I was requesting their issue to be resolved. The door eventually was fixed after a day of being wide open. It wasn't until two weeks later when I moved out of that unit that I discovered several extremely valuable items missing. The building management suggested I file a claim with their Orange Door insurance program. It's been months now of sending documentation, filing and sending police reports, and I've received nothing in return. I would urge all potential tenants to not only avoid this location, but the entire company in general. The insurance especially is a scam that will not be of any use in the event that Public Storage's negligence leaves your property damaged or stolen. EDIT: Months later, multiple phone calls placed, and still a runaround about my stolen items. The Orange Door Insurance (that is sold by Public Storage) claims they cannot reimburse me for my stolen items based on Public Storage's negligence. Stephanie Palko from Public Storage has been extremely slow to respond and extremely unhelpful and unconcerned. I cannot recommend enough to stay far away from this location, and company in general.

Bill was great and provided exemplary customer service. Highly recommend.

I usually don’t write reviews but Bill at the 1711 West Fullerton location went above and beyond with service today. Thanks again Bill!

We rented storage unit on Fullerton and Bill was super helpful! Thank you and would recommend. Easy check in & out.

Rebecca was super helpful! Clean facility, very secure.

Bill returned my call for a request for a cancellation within the hour and was able to get me a full refund!

Bill gave me great customer service, everything ran smooth for me today, thank you Bill and Public Storage

Thank you to Bill, the location manager, for all of your help!! Bill’s commitment to customer service is remarkable. Make sure to ask for Bill!

Bill is the best property manager at public storage in the entire country. I’ve rented public storage for last 20 yrs or so from east to west. No one is as nice as Bill.

Yvette was very helpful with my move in. This is the place

Bill was fantastic! Very helpful with the whole process and helped make the move in a breeze. Great facility, lots of security features, easy loading area.

Bill, the manager, was fantastic. Provided excellent customer service-- went above and beyond. This space is heated, which is ideal if you need to spend time sorting through your items during winter.

Bill was a huge help! He made my rental process smooth, quick, and painless! I highly recommend going here

Bill was a tremendous help and went above and beyond

Bill helped us get a great unit at a very good price. Great facility & very clean.

Had a billing question in regards to late fees being charged to my account. Since I was consistent in paying my bill on time and never previously ask for a request to waive the late charges, Rebecca kindly helped me getting the late charges waived on my behalf.

I made a reservation for a 9x10 unit at the 1711 W. Fullerton Ave. location. I was told that my unit number was 3001. I arrived at the facility with a moving truck and hired mover to move in. Unit number 3001, which was left open for me, is not 9x10. It was more like 4x10. It couldn’t fit any of my stuff. Because you were closed on New Year’s Day I had no way to get assistance/access a unit that was actually the size I reserved. As a result, I had to scramble to find another storage facility to accommodate my items. Luckily, U-Haul was open and had a unit that was actually 9x10, not the 4x10 unit you provided me. My U-Haul unit is significantly more expensive.

Do they car Storage units available

Came in to inquire about a storage unit tanisha was very informative she has great customer service!

This is not a very convenient storage facility. It is hard to load and unload here. The pathways to units are curved and don't directly lead you to seemingly anything. If you want to borrow a cart you have to be lucky to catch an employee in the office so that you can give them an ID to check it out. Getting to this location is not very convenient do to the back side street off a weird intersection. If you were to bring a truck to load and unload there is no way to do so without reentering your code absolutely everytime you make a trip in or out...and if you are on a second floor you need that code every time you get on the elevator for each trip you take. Also, when you move in you are required to buy one of their special locks that can't be used anywhere else for 25 bucks. It is a hidden cost that is not advertised. I'm stuck here for the month, but do yourself a favor and find a different storage facility.

Place is super friendly. I would request this location to everyone. They was so detailed about all their units. Great customer service!

I do not want insurance on my property can still rent a Stora?

I was so happy i stop by 1711 west Fullerton i recommend this location to everyone. There was a young lady by the name of tanisha who truly help me with all my needs

Cherneal was super helpful and friendly. The long corridors and labyrinth freak me out but I guess that's unavoidable in a storage unit facility.

Cherneal was the best at my 1st time storing with Public Storage. Customer service was superb

I came today and inquiring about a unit and spoke with (Tanisha) she was a great help I would definitely recommend this location

The young lady Tanisha was very understanding of my situation and made sure I was making the right decision as far as going with this company. She was very polite and empathetic to what I was going thru and I feel as though my money will be well spent here. Thanks Tanisha!!!

Damaure and Tanisha who work in the front office, and help renters choose storage are, extremely helpful--always professional and courteous. They are knowledgeable about the facility and can help new renters understand the tradeoffs of various sizes and locations. They are the best thing about renting storage at this location.

Tanisha was terrific. I felt like I was at the end of my rope in trying to figure out where to put my things since I just came to town with no place to stay yet. She was so supportive. I can’t thank her enough. And the process to sign up for the space was very quick and she explained everything beautifully. I thank her from the bottom of my heart. Julie G

I used a small storage space for about a year. Staff is friendly and helpful. The facility is clean. Closing out was a pain. I was charged for the month of September even after I spoke with someone and told them to close my account. They said I had to come in to have someone inspect it, so I did. Today is the 2nd and i was still charged. Customer Service Rep wasn't helpful. Nothing of what he was telling me was explained to me before.

Sergio was great and super helpful with helping me find the best unit. Would recommend!

Sergio - very good experience! Easy and quick!

Joanna

Be aware that they would lure you into the “great” deal and keep raising your monthly payments until you have no option left but move out. It’s been 2 years for me and the payment went up more that 100% from $30 to $72. If there is a promotion, make sure to read the fine print!

Tiffany was super helpful and a lot of fun! Great storage facility all around.

Cherneal was great here! She showed me multiple units until I found what I liked. Very nice, professional, helpful and funny!

Rebecca is very knowledgeable and answered all my questions.

Spencer was great

I was a customer in this place for so many years but ever since they started raising my montly payment I had to move from there. I was paying $235 for a unit 10 by 15 and now I have a unit in a different location. Now I am paying $165 for a bigger unit, a 10 by 18. I do not recommend this place. People are very rude and unprofessional. They were charging me $1,000 because when I moved my things the room wasn't clean. My name is Eduardo Izquierdo and I don't recommend this place at all. If you want to storage anything in this place it's better for you to throw it in the trash.

Cherneal J. provided exceptional customer service and helped me choose the best options for storage and security.

Clean facility with helpful employees. I had a fairly good deal (half off the monthly rental price for the life of the contract) as part of a Labor Day sale. My only gripe with the place was that you are made to purchase one of their special locks for $20 which has no real purpose once you decide to stop renting your unit.

Brittany C. Was INCREDIBLY helpful! Best service I've ever received at any public storage facility.

Brittany was a big help figuring out a space move. She’s professional and knowledgeable.

I had a great experience at this location with Brittany C (manager). Fast, friendly, and quality service!

This was my 1st storage space rental. Brittany was very polite n friendly. She helped me choose the unit that fits my need. Thanks 4 your help. Keep up the good work.

I’ve been a customer of this location, on and off, for years. The facilities are always secure, clean and cared for. I was considering changing room sizes, and Brittany C could not have been anymore helpful, going out of her way to help me thru the process. Brittany was pleasant, professional and went out of her way to help - I find this to be rare anymore, and wanted to make sure that the kind of service we all want is recognized. Thanks, Brittany!

Generally ok, but BEWARE! They lure you in with a promo rate. The contract says they have the right to increase your rate with 30 days notice and THEY WILL INCREASE YOUR RATE. After 4 months, they sent me the 30-day notice and increased my rate by 17%. I rented on 5/31, they sent me a notice on 9/28 to notify me of a 17% increase on 11/1. When I called the store, the standard answer is that "rate increases come out of corporate". Make sure you refuse to agree to rate increases until at least a year or else you'll be paying more than you bargained for. This is clearly a misleading practice. They should just tell you up front that your rent will go up by 10% every 6 months instead of pulling this poor business practice.

Brittany was absolutely fantastic helping me plan the logistics of a complicated move. Her patience, professionalism and persistence to make sure we got the perfect “fit” is greatly appreciated. She went the extra mile to make sure I got the perfect storage space for my needs. Thanks!!!

Brittany C was very helpful. It could not have been easier. Revised - The review above was on was the move in. Brittany asked for a good review and I was happy to oblige. She couldn't have been nicer. When I moved in. Fast forward a couple of months later, to the move out, and I have to modify my review. What a difference. I went to collect my belongings, and the retaining door to my unit (and 2 other units behind the door) was broken. I could not move out; I could not collect my stuff. Long story short - couple of extra months of storage rental fees and the moving company I had to pay, and I am out over $1,500. Moved out Sept 2 finally, but had to pay the entire month. Anyone need a storage unit for a few weeks? It is easy to move in here, but good luck moving out. They are the Hotel California of storage. I can only hope that Public Storage suffers a similar fate to its peers like Parmelat / Enron and that the employees at the West Fullerton location spend all eternity in the 8th circle of Dante's hell.

Brittany C was very helpful. Did a great job covering everything, answering questions and making sure I understood everything.

streamlined process, Brittany was very flexible regarding timing and easy to work with !

Sergio helped out so much! Great guy even greater service!

I had the best experience with Rakim! It was so quick and easy. I would Definetly recommend this public storage to my friends!

Brittany was a pleasure to work with. Very quick, found exactly what I wanted at an excellent price. Very happy I found this location and was able to move my items in same day.

amazing service from brittany c. and very clean space!

Brittney C was incredibly helpful and made the entire process a breeze. I’ve used this facility several times. Always good.

Brittany C was super duper helpful! And she helped us get the price we needed! She even laughed at my dads dumb jokes! Give this place a try, very helpful!

Brittany C was extremely helpful and solved all my problems. Bless her!

Dropped by this location this morning to set up a storage unit I reserved online a couple of weeks ago. Brittany C was a great help in not only setting up my account but showing me the unit, the loading lot, and even wrote all of the important information for me twice so I can share it with my emergency contacts on the account. I'm definitely feeling at ease storing my things with Public Storage & Brittany!

Thanks Brittany C. for amazing service!

I signed up for auto pay and was charged for an additional month after I had moved my things out. I left numerous voicemails to try and get a refund but couldn't get a hold of the manager at the time. Eventually the new manager contacted me and got me my refund. I guess there had been problems with the old manager. Hopefully things will run more smoothly under the new management.

Very friendly and prompt service. The units were in a clean, climate controlled facility. Thanks, Brittany C for helping me out!

I worked with Brittany C and she was great. She helped me figure out how many boxes to get for my move and was very kind. I always forget just how much stuff it takes to get ready to move, but she had everything covered.

I was helped by Rakim today. Very knowledgeable and quick. He even helped load the boxes into my car!

Brittany was extremely helpful, provided great service. Truly went above and beyond.

This company is ripping off people. Rising the price almost every month. Inaceptable.

Brittany C was great! My items are in great hands and I received great service.

Brittany C was fabulous made the process painless and answered all my questions regarding the unit. Made sure I selected a space that would fit all my belongings. I look forward to moving in!

Rakim was exceptionally helpful and extremely professional. He answered all the questions I had concerning the rental of a storage all while multi- tasking. Kudos to Public Storage for hiring a great employee with outstanding customer service.

Helpful staff - Rakim and Damaure were great!

Great and Rakim was awesome.

These people are the best!!

Dina was amazing. Very friendly, yet professional. Went over all the details and any potential charges I could face. Great asset to this location. I will be sure to recommend all my clients!

My movers left some items outside my unit and the property manager Ariel held them for me and was able to get me a larger unit for the remaining items. Thank you for all your help

Nice service!!!

Facility is very convenient for parking and spaces at ground level. Attendants are always nice and helpful. But I'm closing my space today, thank god.... I took it at $57/mo and they have raised the rate 4 or 5 times over two years, now at $85/mo. They reserve the right charge and raise what they want once your stuff is there and are not shy to admit it ...... so beware.

Sharonda was extremely helpful and got us set up right away. She made everything easy and took great care of us. Outstanding customer service!

Nice place for storage

Lisa was so lovely and helpful. Great experience!

Staff member Ariel was a great help. Very knowledgeable and professional! Recommending to all my friends

Safe

I was not impressed with the customer service that I received. I made my reservation on line. When I went into the location to pay before my move-in.I expected to make the payment that was stated. Once I got to the location/office to make payment, I find out about other cost factors such as I needed to purchase their lock (Public Storage's) for $19.99 plus tax.When I asked the person at the counter why wasn't I explained this she could only hunch her shoulders and give me a BS answer .

When I rented the unit, the original man I worked with was kind and professional. Since then, dealing with Ariel has been the opposite. She's rude, discourteous, and unprofessional. The facility itself is fine but between the inconvenient hours, random closures, and dealing with Ariel, I'm closing my account.

One cart to loan to hundreds of storage units leads to a lot of back pain. Get another cart or two!

Great staff insures the safety of all my belongings

Ariel was a wonderful help. She was able to show us some units to help store our business equipment. Clean and neat property. Keep up the great customer service!

all my stuff including invaluable items were stolen the day before xmas eve. HORRIBLY HANDLED. all my photos of my late grandmother, photos of high school, diploma, TAKEN. basically my ONLY box of sentimental items taken. NO APOLOGY, NO ONE CALLS BACK. DO NOT RENT FROM HERE, BETTER OFF LEAVING ITEMS OUTSIDE (WITH THAT SITUATION, SOMEONE WON'T TAKE SENTIMENTAL ITEMS OF NO OUTSIDE VALUE)

Ariel was really helpful with my storage needs and answering questions I had. Nice and clean facility.

I had an excellent experience with Brittney at this loction she so very helpful l love the customer service she has great employee

Tim was helpful and very attentive. He worked with me to get the best deal for my storage needs.

Great service Tim was excellent

Brittany was very helpful at the Fullerton location. Got me set up with no major issues.

Great, clean facility, very easy to access. Tim, the property manager, was incredibly helpful and took his time figuring out what storage unit I needed. Would recommend this facility to anyone!

Tim and Brittany were so helpful and kind. Definitely will be renting from them again.

The customer service at this location is far beyond what I thought it would be Tim at the front desk is a breath of fresh air nothing seems to bother him or get under his skin he is always smiling and always seems to be happy just a great person in general thanks a lot Tim

Tim is outstanding a very thoughtful and polite young man

I hope I never need storage again! but if I do I will definitely come back to this location the property manager Tim was amazing!

The entire experience went much more smoothly than I had expected. Tim was very helpful in explaining the process and assisting me in choosing a storage unit. I had my baby in with me and he was even kind enough to offer us a chair while he did the administrative work. He went above and beyond and I would definitely recommend this facility again.

Moving for everyone is always a big hassle. It was difficult for me I was a little stressed and frustrated before I came in. But it ended when I walked through the doors of the public storage on 1711 W Fullerton Chicago IL. I would advise everyone to go here. The employee Tim is "The" best most hardest worker in the customer service industry I've ever known. Very professional and well mannerd. He makes things fast, simple, and easy. From picking out a unit to twisting the lock until next time. I am proud to say he has made my experience with moving an outstanding stress free task. Thank you so much Tim.

Tim with Public Storage went above and beyond in helping me move out of my unit. He even let me borrow his personal tools to help take apart a desk. He was very friendly and had a positive attitude. Pleasure to work with.

Tim was friendly and courteous - he took time to show me my storage unit and was happy to answer any questions I had, both at my initial visit and when moving in.

I have a space at your facility and had to go into the office to do some business with the lady at the desk. I was treated with such respect and her personality, and attitude was so wonderful and refreshing. she was so helpful and a all round delight please acknowlegeher good work. her name was Kristina. Thank you Kristina for been such a loverly person. Thank you Public Storage for having Kristina on your team. Robyn Wilhoft

Customer service at its finest! Tim went way beyond his call of duty to assist me and make sure everything worked out ok not only does he have great patience he seems to genuinely care about people and I would Be honored to have someone like Tim working for me

Tim is one of a kind! He is very polite and understanding , informative and patient and you can tell he really enjoys his job! Great work Tim

The people behind the counter are usually absolute thugs, with thug like attitudes to boot. I have encountered this both with the female staff and the male staff. These are not the people that I met when I actually purchased the unit. Steer clear and don't get caught alone with these people!

Tim was awesome! Very polite and courteous! I always come here to pay my bill and I see different people all the time but Tim is my Favourite! Keep up the good work

Tim was the nicest! Very efficient and informative. I accidentally reserved at a different location and he was able to transfer the reservation so seamlessly! Highly recommend this location and working with Tim.

Joe has excellent customer service, he was very polite and patient.

I stopped in today with questions about storage as I've never used one before. I was greeted by Celeise and Tom who were very helpful in explaining the process. I will definitely be coming here when I am ready for my big move.

I have not been in other places to tell if Public storage is better, it is definitely more expensive. As money is probably the most important factor to me, I gave them three stars. Security is ok, I guess anyone can get to your locker with little effort. Getting into your locker would be a bit more complicated. I don't remember seen cameras inside the hallways, which means that maybe someone can steal you inside the location. I could be wrong though.

Tom the Manager was extraordinarily helpful and knowledgeable. He answered all my questions and showed me different storage sizes before I decided which one to purchase. He also called me the day I was scheduled to move in to confirm I was still coming. Great experience all around!

I came in today to ask questions about my unit and Amid was the manager there at the time. Polite and answered all my questions. Good service.

Marshawna is amazing thanks for your patience and making the process easy and unpainful thanks again.

Tom is very helpful and made the process quick and easy. Unit is perfect for our needs.

Marshawna was amazing thanks for thenperfect customer service you rock girl!! Move in process easy and painless.

I needed a last minute storage unit and Tom helped me out a whole lot. Made it easy and fast. Would definitely do business here again.

Tom is very helpful on packing supplies. Thank you very much Tom for helping me and telling me what I need.

thank you Tom for cleaning the facility clean and always helping me out when I have question.

Tom was very helpful and patient with me, start the point and no hassel.

Thank you for all the help, i apreaciate all the help and suggestions you had for me Tom. Keep up the good work

Lawana was so friendly when I came in to pay my storage bills today I appreciate her kindness & helpfulness

This place is very clean, the customer service was amazing. Quien was very professional and friendly!! Thank you!!

Quien and Public Storage was amazing!

quien was wonderful. milwaukee is lucky to get her

Moving in Chicago is often a painful and traumatizing experience. Quien and the staff and Public Storage were the bright spot during the stressful chaotic time of moving and putting my entire life into storage. I cannot thank them enough for their humor and helpfulness!

My experience was a great one. Quien was extremely helpful, friendly, and efficient in getting me through the paperwork for my unit. The facilities are in good condition, as well. I would definitely suggest this location for anyone looking to rent storage space.

I went in here today and immediately felt welcome. Quien greated me with a smile. I only came to purchase what I thought would be a couple boxes, and I left with more than enough. Quien was AWESOME!!

First off, I was very impressed with the online booking option that helped expedite the overall process. When I went to the store to finalize everything and check on the unit, I worked with Tom who was very helpful and accommodating. I really appreciated the time he took to thoroughly explain everything and I especially appreciated that he made me personally test the lock and door to ensure that I was able to secure and open the unit myself. In short: great price and very attentive customer service.

Eliza was fantastic. She was able to accommodate my needs and get me a very accessible facility. She was concerned with my situation and gave me exactly the size I needed - 2 sizes bigger was exactly what I needed.

Eliza was super nice and helpful!

Moving is always a difficult task, but Eliza was able to help me and guide me to do the best with my move. I feel very safe and warm with Eliza's help. Thank you very much.

Quick and easy scheduling and registration. Nice bright facility, easy parking and reasonable rates.

Eliza was a great help and got me the best possible deal. She was extremely helpful and showed me several units until I found the one that I knew would work for me. She even checked up on me over the intercom to make sure I was doing ok with my move. Great customer service!

Tom was great to work with and showed me around to a number of units so I could gauge size. After deciding no unit would work on the first floor, Tom was willing to show multiple second floor units until we found the right one! Great customer service and I appreciate the help!

I had a wonderful experience with Tom, he was clear concise and knowledgeable about the paperwork and procedures.

Eliza was very helpful in making the right choice for what I needed I would highly recommend this location .

Super easy and Tom was great!

Great help from Eliza she was fast she showed me to my unit i looked at the unit perfect size for my stuff. She showed me how to work the doors. elevators. and main gate. this place is locked down pretty well. love it that she answer every single one of my questions. i was in a hurry and she answer and help me out well in a timely manner.

Tom was so helpful in getting me set up with a unit! His friendly attitude was extremely refreshing after the hassle and stress of moving just before going out of the country... Finding a storage unit was my last thing to do and Tom made it a great experience.

Hey I was suprise to see my old buddy Eliza working there she was super helpful, well spoken, knew her away around. what can I say? Shes the best in the business.. a guaranteed recommendation.

I was in this public storage last week and i.was greated by nice lady name Eliza she was very polite and very helpful on the ? I had about getting a unit she explain everything and i will have this on mind and were to.go and to.talk to when i.need to but my furniture u should have more workers on other public storages that are helpful and nice and specialy very helpful thank.you Eliza for yor great customer service you provided

Eliza was very helpful in getting my storage locker and hooking me up with her favorite cart so that I could move our junk the house to storage. Thanks for all of the help!

I had a great experience. Eliza was very helpful and accommodating to my needs. She really cares about the customer. She also maintains the warehouse and keeps it looking sparkling clean. My unit is on the fourth floor, but there is both a front and back elevator for convenience. There is also ample parking behind the building. I highly recommend checking this out.

Very pleasant experience with Tom when I first moved in & equally pleasant experience with Eliza when I moved out must say the staff really gives great customer service! The facility is always clean & located in a great area plus they have all size spaces available with flexibility to move up or down in size as needs change. Prices are also very competitive not to mention the first month FREE special can't beat that!

Moving is never a easy nor pleasant experience.The thought of looking for a storage facility was not a chore I was looking forward to, but realized that I would have to jump on it, as May is moving season. In looking online, I decided to go with public storage due to all of the fantastic reviews. Let me just say, Eliza and Tom, did not disappoint. Both are skilled professionals who enjoy giving excellent customer service, highly knowledgeable about renting a facility, and made me feel at ease after my walk through/showing of the storage space. The day was hectic, since I had to run out of work and sign the documents, but Eliza made the day even better by courteously waiting and sympathized with rushing across town in heavy traffic. Also, the rates were affordable and competitive with other facilities in the area. She also went above and beyond to reassure me that my belongings are in the best hands. Overall, I would say that not only has she made my experience fantastic, she takes pride in her job to make sure every customer is satisfied. Now that is money well spent and would refer this facility again in a heartbeat.

Fast, efficient and professional service provided by Tom. Highly recommended location.

Nice facility with friendly staff. The only surprise was a required $3,000 minimum insurance policy which they require either some proof of other coverage or for you to pay them $11/month additional.

My experience with the 1711 W Fullerton Public Storage was great! Eliza was such a pleasure to work with. She helped get me set up with a storage unit the same day I needed it and she closed out my account seamlessly so I wasn't charged an additional month after I vacated. I would definitely recommend this Public Storage location to anyone looking for an easy and quick solution for their storage needs.

I want to send a special THANK YOU TO YOUR WORKER ELIZA FOR HELPING ME TO FIND ALL THE THINGS I NEED TO HAVE ON MY MOVING JOB.

lisa is very helpful curious and knows whats she's doing ill be back again for sure

Eliza was very helpful answering all my questions and showing me a storage room. She made it very easy for me to know what size I needed. I will be recommending her to my friends and family. She was very friendly and professional.

Thank you Eliza for great customer service and being very helpful

I had an excellent experience at this location with Eliza (Manager). She answered all of my questions, was professional, and very helpful in assisting me with selecting all of my moving supplies. She turned this daunting experience into a great experience. Next time I need supplies, I will definitely come back to see Eliza!

Rafael and Maurice had excellent customer service. They were very professional and very considerate of our time. They work with you and make sure that you have an enjoyable experience while visiting their facility.

I love this location because with all the frustrations of moving Eliza really made it simple and easy to store my things she's a true professional she answered all my questions and made me feel welcomed she truly seems to enjoy her job customer satisfaction is what she's all about thanks Eliza keep up the good work

I love this location everytime I go I get Great customer service Eliza is amazing there's no question I'm in good hands

This location is large enough to have what you need, has easy access, and is very clean. The local manager Tom is top notch, friendly and helpful! A five star storage facility!

Helpful, courteous staff. Tom went above the call. He really helped me select the right size locker, showed me how to get in, and gave me some great tips. Highly recommended.

Eliza was very kind answering all our questions. I will be a tenant for a long time. Thanks

ELIZA!!!! she is a rock star! Very helpful!

Tom was absolutely top-notch. The process was efficient and professional. I move quite often for work and have had spaces at many Public Storage spaces around the country - this was by far the best run property I've dealt with. Great work!

Great service. I made my reservation online and went in yesterday to sign all the paperwork and see my space. Was looking to get in and out as soon as possible because I had other errands to run. First of all, my space was immaculately clean. The representative, Eliza, was not only helpful and knowledgable, but extremely kind and courteous. She asked me some questions to make sure I wasn't getting a storage space that was too small, but also to make sure I wasn't getting one that was too big so I wasn't paying too much. She was so thorough that when it came time for any questions I had, I didn't have any. Customer service is lacking these days so I always prepare for the worst in any business situation. Needless to say I was pleasantly surprised with Eliza's service.

Eliza was both efficient and thorough in her explanation of the property and the terms of the lease. I was hesitant to engage in an online contract, but was happy to get the discounted rate and be greeted with a knowledgable and friendly professional. If you need extra space, public storage on fullerton is the way to go. Thank you, Brett and Dina Burmeister

Vacating today after three years. Eliza's been a great help! Happily recommended.