Public Storage Self-Storage Units at 945 N Farnsworth Ave, Aurora, IL

Meg and Sally were beyond helpful, showed me my space sat with me and talked with me about the various options and sizes. They were both very kind and took the thing for their customers. Thank you public storage!

Thank you Nason for making every visit easier for me! He is always incredibly helpful. 100% recommend this storage

Public storage has been great and the storage property manager Nason has been one of the best people I ever met and I Love his positive energy and customer service is awesome

Nason was super helpful! Very happy with service provided

My entire world is just falling apart and I had no idea what I was doing this morning with my new storage unit. I just knew whoever I talked to would be annoyed immediately with my lack of any common sense from my foggy brain. I ended up asking Linda for help and that woman!!!! She went out of her way to help me, I had my babies with me and she was not batting an eye on why I was half out the door answering her questions. She walked to my unit, she helped me with things that are literally common sense that I should have known but was too emotional to figure out. She was an Angel!!!!! So kind and not one ounce of a warranted sigh from her, just smiles. If every establishment had one of her, business would be booming everywhere. Also, the other ladies I did not speak to there, but were working beside her, were joyous and sweet with that same energy. What a place!!!

Nason you are above and beyond awesome. My problem is having to wait 6 to 8 weeks for my refund. To be told my refund would come to my card in 72 hours is a big difference truth is so much better than a lie. I'm never renting fom public storage again. It was such a let down.

Nason was awesome! Property was clean!

Excelente servicio y atención 😁

Super clean, easy access, app is great & property managers are the best!

John accepted me into the storage yard and showed me everything I needed to know in order to be safe and secure. He was very courteous he was very pleasant and I appreciated his help I would come back here again in the future. Good enough now how do I put your name in it in the beginning

This property was suppper clean. Nason was so knowledgeable and kind. I had such good experience. I would recommend! He is such an asset to this company. His customer service was the best.

Property was spotless! I have gained the upmost respect for property manager Nason for his SUPERB hospitality and customer service. Overall an amazing interaction.

The property manager Nason was very friendly, patient and helpful. I felt comfortable to ask questions in person or to call. The storage area is well tended to. Overall great experience and Nason was such a big help!

Dee was cool as hell and walked me through everything!! Super friendly and she even helped me set up the app and navigate though it!! Customer service on point!!!!

Helped with move in thanks Dee!

Thankiuuu Dee

John is amazing, I needed access to my account because I was locked out . He was so patient , friendly and walked me through the entire thing! He is absolutely the best. Keep it up!

John was absolutely fantastic!! I came in with an issue and not only did he fix it instantly but he provided the best customer service! Couldn’t be more pleased. Thank you so much John!!

John,is a very outgoing person love his attitude

Dee was very helpful and in great spirits. She is a very pleasant person.

Awesome service

Love he sweet ladies at this location. Never had better customer service. I will stay at this location.

Employee Dee very helpful and efficient. Clean facility.

Dee was great

Absolutely loved Dee! Covered everything we needed to know plus additional questiond my husband and I had. We felt comfortable and grateful for Dee.

Thanks for great storage & snacks! Excellent service! We’ll be back again. Thanks Dee! :-)

Dee is very nice person and gets us a nice deal we recommend her 100 porcent

Good Afternoon & Happy New Year ! I would like to thank Dee , the Manager at 945 N. Farnsworth Ave, Aurora, IL 60505 For resolving a issue I had regarding my storage unit. She was very professional, prompt, friendly, and very courteous. She has excellent customer service skills. Her personality is amazing !!! It is because of Dee', that my husband and I would highly recommend this Public Storage to anyone that need a nice place to store their items ! May God continue to bless and keep you safe, as well as your family, & Public Storage !!!

This is a follow up because I worked with Dee at a different pub storage location & the location wasn’t quite right but she said she’d call me to see another location, & she did! This storage site is where I’m looking for & I thought it was so nice that she remembered me & followed up. Public storage is the best. Thank you to everyone there for caring & not just selling. Although I’m buying my packing supplies there too! 5 million stars to Public Storage.

The rules and regulations are way too strict it should be a 24-hour pass and it is surveillance correct I'm going to give it a c plus cuz if there ain't no effort there's no team

Good closing

Martez was so helpful over phone and had a lot patience with me.

Thanks Martez for help Need more like you at Public storages

Thank you MARTEZ for helping me

The storage units are clean and easy to access. Staff is very helpful and friendly. Unfortunately, the cost of the units goes up substantially every year.

Martez is amazing, helpful and knowledgeable about all things storage related. Great service, amazing prices and help! 10/10will rent from here again!

Martez is amazing. He answered all my questions and was very polite and kind. I highly recommend this location for anybody because of how sweet and professional Martez is. Thank you!

Changing my review from.4 years ago. This place has.declined you can never get through to someone. And almost always Noone is on the office. The room above my unit was caving in and when it rains would get wet they did not fix it just said they could move me but I would have to change and do everything that same day. Very unhelpful The people are always helpful this is my 2nd time renting with them

Ashley was awesome. She helped us pick the right size storage showed us how to manage the locks and gates. Very personable and knowledgeable. I tried to get my unit online and wasn’t successful glad I wasn’t because the in person customer service I received was beyond reproach.

Ashley fue una persona muy Linda y nos atendio muy bien

Martez was very, very, very helpful & professional each of the 15xs i came to the location for billing and storage inquires... I will be opening a unit@ this location really soon...

I've been using this place for about 3-4 months now, and everything's gone absolutely perfect. From the moment I first registered, their customer service has been great. They gave me the exact input needed to choose a size of room that wouldn't break the bank but also fit all storage needed. Moreover, I forgot to bring my own lock for like 2 months and they locked it for me until I had the time to go in. *Until I had time, this wasn't something they needed to tolerate but they did and I'm grateful for it because the help was definitely needed. Furthermore, any information or help I needed was done to the most comprehensive extent. I'd especially like to give Ashley a shoutout because she was the focal point between any questions/help needed and the solution provided. She was kind, communicated information well, and empathetic with any personal circumstances.

Thanks Martez for your help

Thank you martez

Thank you Martez

Good experience overall and Ashley who works in the office was helpful in the process of closing my account. Also, Martez (manager) for helping me in the process as well.

Convenient and staff is always helpful, they made sure my unit was being vacated properly when I scheduled my move out. I appreciated everything.

Ashley was very easy to talk to and directed me towards a comfortable unit that I needed so desperately. I appreciate all the respect she showed me and would highly recommend her services for any one looking for a storage unit.

Martez is great very knowlegable about this industry

This site has been very helpful during my move. Martez has always been helpful and very polite. I want to thank Martez and Public Storage for making my transition uncomplicated.

Thank you bro! you was upmost professional person I meet in a while also thanks 🙏🏾 for your help with my little problem🤝🤝

Thank you martez for the help

I like to thank Martez for always being a great customer service provider.

On house manager was very much helpful Thanks 👍

Convenient location and decent prices as well as sizeable clean units, but I'm not sure if there are staffing issues because ocasionally there isn't anyone in the office during business hours.

It's a public storage. Nothing special, but at least it's clean and secure

Thanks Martez for helping us find a unit for a nice price I would recommend this store to anyone who needs storage

Thanks Craig, Today's rental went smoothly. First getting recommended to the Aurora location from another Public Storage then you walking me through the whole process effortlessly. I'm satisfied with my rental today and the service you provided.

I just want to thank Martez for his exemplar professional customer service in helping me find a unit for my son! Good customer service is rare these days so Martez was definitely refreshing! Thank you for making this process bareable!

Very rude. My crew and I were loading there for nearly 5 hours and the custodian wouldn't unlock the bathroom for any of us. Not helpful over the phone either. I was surprised that there weren't any cameras on site and the gate was left wide open all day. I see a lot of storage places through my work as a moving crew foreman and I definitely wouldn't keep any of my stuff here if I was looking for storage.

Martez served with a smile ans was very friendly.

Thanks so much Martez for you excellent communication and pleasant customer service experience. You understood the assignment and I most definitely will recommened more people to you. Wish they had a way to tell your supervisor how great of a job you’ve done. Thanks so much your awesome!!!!!

Thanks Martez for the great communication. I didn't know what I was doing but he took his time with me and walked me through what I was doing. When you call ask for him, he's the man!

Great Customer Service. would highly recommend and also shout out to believe his name for martez for being so patient and understanding to my situation would higly recommend this public storage

I'm very happy with the staff, a lady name Nancy went out to teach me how can I use the app to open the gate thank you

Martez super helpful, straightforward, explained everything we needed to know & answered all of our questions! Set us up on a timely matter & we were in & out in no time to move our things. Would definitely recommend!

Martez was very helpful, friendly.. he went through all options, explained everything thoroughly... Saw 2 units, talked and finalized paper work all in about 15-20 minutes time. It was a pleasure working with him. Highly recommend Martez and this storage facility.

It was great service and i really liked it

Very pleased. Christine was very pleasant and efficient.

Great service. The unit I had reserved was not available and they upgraded me to a bigger unit for the same price.

Matter was very knowledgeable, friendly and efficient. The Thompson family would highly recommend using this facility.

martez was a really good help. we needed a storage at the last minute and he really helped us out

I AM IN AWE OF THE AMAZING SERVICE I RECEIVED FROM YOUR PROPERTY MANAGER MARTEZ. IT WAS SO REFRESHING TO SEE SOMEONE WITH VAST KNOWLEDGE OF THE COMPANY AS WELL AS THE AWESOME CUSTOMER SERVICE IN WHICH I RECEIVED. HE IS DEFINITELY A ASSET TO PUBLIC STORAGE, AND I WOULD LOVE TO EXPRESS THIS TO HIGHER MANAGEMENT.

i came in to find out what i would need to do to rent a unit, i talked to a guy named martez he told me all about renting it online when i am ready next month. great customer service is why ill be back to rent next month

Martez your awesome thank you so much

Thanks Martez for your help

Great customer service by Mr. Craig. Thank you

Martez is a very good worker and is always nice when i come in Thank you for your service

Craig was great. Very friendly.

The property manager Martez was professional and very helpful. I would recommend this storage facility to all of my family and friends.

Thank you Martez for helping me

Martez was such a great help to me and my family. Everything was done with absolute professionalism. Thank you guys!

Martez you are awesome THANK you for making my storage experience a success! If ever in doubt ask for MARTEZ he’s funny and helpful.

I have been a PS customer for 3 to 4 months yearly for the last 5 winters. The service I receive from the manager (Martez) was once again absolutely outstanding, this young man is knowledgeable and always extremely helpful.

I like this place a lot very fast and convenient and very good prices

Good customer service, Martez is very professional, explain every little detail and support you to the end, I really recommend this place

Craig provided great customer service. Renting was quick and easy.

Very friendly staff and very clean property

Great service. Craig provided everything I needed. Great job!

Shahidah provided excellent service !!!

Shahidah lead to my appropriate location which is Oswego she has Great customer service wish I has rented @ Farnsworth because she is very friendly & efficient .. Thanks again Shahidah

Shahidah is friendly & Great !!!!

Shahidah has great customer service she explained my transfer very well !!!! She was fast & efficient!!

Shahidah customer service is Awesome !!! She's very Pleasant!!! 5 stars I would give her 10 stars if I could !!!

Lakwesha was a great asset to me and helped me so much.a+

Yasmin was great in helping us confirm our storage unit and very patient with us regarding if it was the correct size. Stay Safe & healthy!

Julie is great. Went to make payment and Julie was professional.

Julie is a wonderful for Lady. She really know her job. This company is lucky to have Julie. Keep up the great work.

Muy buen servicio d los empleados..

Agradable lugar,, una excelente servicio y la chica Sairrah linda atención

Travis was the most helpful employee I've ever spoken to. He helped me figure out a problem with billing in minutes that I have been dealing with for years in just a few. Thank you Travis!!!

Yezmin Martiz was very helpful, informative and was a pleasure to work with. It's amazing that I would enjoy going back to the storage because she was so pleasant to talk to.

Very good service

Monica, was outstanding! I had my unit for over three years. They are very clean and secure. Highly recommended. I have used other companies and they don’t compare to Public Storage.

Had a good experience getting a unit here from Priscilla

Priscilla was a charm with helping me get started on my storage rental and provided me with correct info I needed to my rental and also was awesome enough to take me personally to see my location... thank you Priscilla

Since the first of this month , I've been trying to pay my bill. super frustrating with nobody ever being present in the office. TODAY 11/06/2019 I was able to get a hold of Priscilla , such a NICE young lady. Priscilla provided me with all the information i needed that NOBODY else could seem to give me. I Definitely hope to see Priscilla there PRESENT more, Such a GREAT Worker.

Pricilla is so helpful a really nice.

Reasonable rates

Hey had a situation, and they took care of me.

Michael is nice

Mike was awesome 👍

Jose was very professional. Thanks Jose. 👍

Beware of the price increases. You can find yourself paying 50% more in a matter of a 18 months. Otherwise, service is great.

Very good.

MIKE WAS GREAT

KRISTY is the best and fast service and was super helpful

Mike was helpful almost to the point of being clairvoyant.

Kristy was amazing

Kris she's excellent customer service

This review went from 1 to 5 and I'll explain why. We called Public Storage local number on Sunday and when I asked the CSR if this was the local store, they responded yes and made us a reservation. I asked if we could stop by now and they said yes. We get to the location on Farnsworth and find the office hours are Monday - Saturday. Later, I found out the local number is routed to a call center is in California during off hours. My heart dropped as we arrived because we had rented a truck by the hour. Just as we were about to leave, Kristy asked if we had a reservation. I explain to her our situation and the information the call center gave us and she went above and beyond to help us out on her day off. She was literally heaven sent. The call center gave us a unit that was too small so the following day, Kristy helped us out again by quickly emptying out an auctioned storage so we could move in quickly without leaving our stuff out in the open. Public Storage did a great job hiring Kristy. She makes the difference that other competitors don't have . There are several storage companies in town and PS does a good job with competitive pricing.

The manager Kristy was extremely awesome. She has a Caring Heart even though she has to do her job. Extremely knowledgeable extremely professional a total asset to your company. This is a promotion that proved to be a very good decision. Continued success to her. Thanks for all your help Kristy!😀👍

Just got off the phone with mike, I totally forgot about my payment. Thank you Mike for calling and reminding me. He was very professional an understanding.

Kristy was great with showing me different size units and gave me all the information needed to choose the right unit I need when I move next month. Highly recommend this place!

Kristy was awesome!! Definitely recommend this place. I was able to get a unit and she answered all my questions.

Closed account before I could move out and settle up TO close account... PATHETIC!!!

Kristy is the bomb! Always helpful.

Kristi is such a helpful person. Always makes sure to answer my questions and solve my problems with the lock or payments

Awesome customer service

Kristy was fantastic at trouble shooting and providing all the necessary information for an easy sign up and introduction to this facility. While I do not understand the reservation system (the room I reserved was not actually reserved,) Kristy was able to help me get another unit at the same price. Kristy gets 5 stars. The reason for only giving 4 is the reservation confusion.

Kristy at 945 Farnsworth Ave. in Aurora,I'll is top notch. She has excellent customer service skills any questions I had she was able to help and answer my questions. From the moment I walked through the door she smiled and was friendly beyond all was very professional.

Great customer service!! Kristy is amazing! I'm glad I chose this location, she took the time to show me the unit and explained the contract in detail.

I will say that Kristy and Mike are wonderful! I store at a different location, for a while I thought I was calling the place I was storing at but apparently I was wrong but they always helped with with out a problem. They always walked me through the online process on how to make payments and all other options that are available to me. I am very grateful to the both of them for listening to me and always helping

Kristy was great! 💯 recommend!

Kristy was great help super kind women who got through everything in a careful timely manner. Will be happy going back and knowing she’ll be there.

Krista was amazing she was able to accommodate me on my last minute decision makeing mad sure I had the proper size storage for all my needs thank you Krista

Kristy was A "Phenomenal" Helper!!! "She's The Shizzinitt"!!! 😍😎

Kristy is ABSOLUTELY AMAZING!! I don’t know what I would have done without her help & compassion! Thank You Kristy for going that extra mile for me!!! Please give her a BIG RAISE, BECAUSE SHE TRULY DESERVES IT!!! Gwendolyn Williams-Swift

The storage well located and very organized. The staff is very friendly. Special thank for Kristy that was great helping us to choose the size of the unit.

Mike was wonderful. Very informative and people friendly.

OMG Kristy was super awesome!!!! She has a great personality and was very detailed on the information...advised me the best reasonable price....I'm so super happy I came here

I’m so satisfied with the Public Storage customer service. I usually have problems socializing but Kristy was very helpful and explained everything I needed to know. 100% recommended

on friday my uncle was shopping around for a storage and came across this location, he said that kristy was extremely nice and really helped him decide on his storage.

Great service!

Thank you Kristy for all your help. Great location highly recommend it!!

Mike was wonderful and helpful...thankfully for everything

My grandma has a unit at this location and always has great thing to say about Kristy. She has been so helpful and kind to my grandma. Thank you Kristy!

Kristy is always on the ball! Helpful and friendly and knowledgeable.

The people are great help anything you need they are glad to assist.

Kristy made my boyfriends move in smooth and easy yesterday. We told her what we needed storage for she showed us a couple of sizes and made suggestions based on our needs. We are very please with this location. She kept it real with us and gave us options she made sure that we were getting what we wanted. We will definitely be sending friends and family to Kristy when they are in need of a storage.

Everytime I go to make my daughters payment the manager Kristy is very nice always has a smile on her face. My daughter stores at a different location but we always go to this location to pay because we love how nice and understanding Kristy is.

Kristy was a good manager helps me with seeing paper workvary nice

I went with Kristy and she had an amazing way of explaing things to me and my husband. I love her outgoing personality and her kindness.

Kristy she help me very much and she showed me what I wanted to see. That’s the people we need.

Kristy is the bomb!

Should be another entrance not very safe and hard to enter into. Right at a light.

Kristy was very helpful. Very detailed explanation of what to expect when renting a unit at this location. I'm very pleased with my decision to have a unit at the Farnsworth.

Thank you Kristy!!! From Jason

Kristy, the manager, was very helpful. She answered all my questions completely. She cheerfully showed me samples of four storage spaces from which I can make my final choice. She offered me leasing choices, either online or in-person. If you're looking for space and want to get a complete explanation of your choices, I highly recommend talking to Kristy. You'll be glad you did!

Kristy is awesome! She was very helpful and very friendly. She was very knowledgeable and helped better understand the promotions. She showed us multiple units with out hesitation. We will definitely be coming back!

Kristy was very informative about the property and promotions. We will def be coming back here for our storage needs!

Excellent experience, Mike the manager took me through the process quickly but made sure I understood all details.

Kristy is by far The most enthusiastic person I have met witch made me absolutely comfortable picking this location with no hesitation she answered every single question I had asked even walk to other storage units during the small tour around witch I made her walk too 4 she had and let me see the difference between them by far the best customer service I have had

Mike is very, very helpful, knowledgeable, patient and answered all my questions.

Good customer service. Kristy is welcoming every time you visit the location. it's always good to deal with people who treat you with respect.

Leticia was PHENOMENOL

cost to much

Janine was great got right in and out amazing young lady great Job

Kim was a pleasure to work with and made it an easy process.

Just bought my first place and needed a unit to store some furniture before my move. Kim walked me through a few units and helped me find the right size for what I'd need. She was awesome! Would recommend this place to everyone!

The manager(Kim) was very personable, helpful, and accommodating. The Manager(Kim) was very patient and insightful as she guided me through the process to acquire the unit I wanted.

Kim was great! Super clean and brightly lit. Move out process was a breeze.

24 hour access?

The best storage option in Aurora area, thanks Debbi for all your help.

Just rented a space from Kim today. She was extremely helpful, friendly and knowledgeable. The entire experience was hassle free and easy. Thanks.

Kim was awesome! Extremely helpful & SO sweet. Very accommodating & made the entire process seamless. Huge asset to this location, no doubt. Thanks, Kim!

Kim was very helpfull and everything went very well. thanks

Very helpful friendly

Debbie is Awsumm

Kim was extremely helpful! I will recommend anyone to go visit her if they are in need of a storage unit. She is very accommodating

Kim is always so helpful when I go there .She is nice and cares about the customers.

I been a customer for a while now and Kim was very helpful the process was fast didn’t have to wait long.I highly recommend this place. If I could give this place 10 stars I will. #**********

Mrs.kim was a big help service was perfect..#Superfast

Debbi did a great debbi is very nice lots of stars I saved money to go out to dinner with wife

Wow I can't get over it the customer service was great today Kim was awesome and the district manager was here when I was in and he was so helpful also !

Been there for a lot of years never had a problem. The staff very helpful would recommend it to all my friends

I was helped by Bria Wuest and she was very knowledgeable and professional throughout the entire process. She offered to show me multiple units if I needed him to accommodate my particular needs. I will definitely be using public storage again in the near future.

This was our first time here, and the service was great and fast. The two ladies looked like they enjoyed helping us. Thank you for your great service.

Hello, I have a shout out to Kim our worker/manager who works on the property I rent from. Anytime I need her she’s there a very nice person & easy to deal with ‘good job kim’ You did a great job hiring her, keep up the good work public storage 😊

Kim was very helpful in reserving storage space and the prices at this location were reasonable compared to many other companies I researched online.

The property manager Debbi was professional, courteous and helpful. She showed me a unit that I didn't think was what I wanted so she showed me another unit which was perfect. I believe she would have kept going had it been necessary. She went over all of the paperwork in detail and explained everything thoroughly. She did not rush through or have me sign anything blindly. I had received an online quote and it was met as quoted at the property. Property is well kept and conveniently located a little over a mile south off of I-88 on Farnsworth. I would recommend Debbi and this Public Storage property

Had a wonderful experience thanks a lot Kim for all your help will definitely recommend to others.

Kim truly makes public storage worth while; informative, helpful and friendly service are the reasons I will always give them my business 😊

Kind, helpful and courteous! Kim helped us out and got us a storage unit in a hurry. She made everything easy and stress free, will definitely be returning in the future. Thanks again!

Nice costumer service

I have lived out of state for the last 3 years and maintained a unit at this location. Recently I made the decision to downsize my unit as I gave some things away and no longer needed the large unit I had. Kim was very accommodating and helpful and understood me needing to have an open appointment as I was only in town for a wedding this particular weekend. She also lent me her dolly to move my items to the smaller unit. She was very kind and her customer service was great!

This location is always tidy and ALWAYS smells good which for me is a plus. Kim was great, good customer service and over all friendly attitude. Answered all my questions as well. Need more people like her with great humor 👌👍

The Farnsworth location got me in immediately without prior reservations !the customer service is exemplary too.

Top notch facility and customer service. Had a couple of questions for the manager and he was very timely in responding and pleasant on the phone. Made my renting experience enjoyable.

Kim was extremely helpful and the entire process was a breeze!

Thalia and Kim are exceptional employees!

Thalia is always helpful and always answers to all my questions when I do my payments at the office.

Do Not Use Public Storage! They rip you off! We just got screwed and we used this facility for about 4 years. They raised our rent a while back without notifying us beforehand. Their pro-rate system is also flawed. Don't use Public Storage for any reason!

Thalía was great

Great service... Fast, friendly and knowledgeable. Kim walked my right through the rental process , answering all my questions and concerns. I highly recommend you contact Kim at Public Storage with all your rental needs.

Came to rent a space today and Thaia helped me find the right unit everything was well explained

Thalia is the best

Great facility for storage. Customer service is excellent as well. Highly recommend.

Thalia was very helpful kind in helping me find a second unit! Highly recommend this property. ..

Muy buen servicio muy amable la chica .. thalia

Thank you Thalia for being a tremendous help today.

Fast friendly service .she answer all my questions .thank u

It was a very nice experience Thalia helped and got me a good price on a storage thank you.

Thalia knows her work very nice customer service will definitely come back

I came to rent a space and Thalia helped me really well. She was very polite

Thalia was very helpful couldn't ask for better service. I wish I could give her 20 star. good lock never let go of this employee. thank you.

First timers at this whole public storage thing and couldn't have chosen anywhere better! Jasmine was such a big help not to mention how friendly and helpful she was with showing us different storage rooms. Amazing employee, amazing place!

To begin with,I've had my unit a long time & words can't explain how GREAT & WONDERFUL the people that work there are..((Plus I never seen a storage place that's so CLEAN EVERYWHERE)).The people are genuinely kind & caring..& to be honest I can be a "bug" in a sense but no employee at my Farnsworth Unit has ever made me feel silly or weird..Instead they show me way more "Patience" than anyone I can think of..Basically I like & prefer they way they make me feel almost like "family" instead of a customer..Awh, ->Thalia & Jasmine<--I hope they never ever leave the office..NOT ONLY to me but they're helpful & "DELIGHTFUL" to every customer I see them handle..I could go on & on but I'll end by saying THANK YOU!!!! to my Farnsworth Team of employees..

Thalia was very helpful in finding the right size space I needed. I will definitely recommend

Thalia is a great customer service person. She has our highest regard.

Jasmine and Thalia were very nice to my friend and I when we came in to rent a storage this past weekend, Thalia even called to check and see how everything is going. These girls do a great job running the store and Public storage is most definitely my go to place if I ever need storage myself !!!!

I haven't moved out yet. But so far, great customer service. Moving in was super easy!

Great service from Thalia!

my name is Arturo Ballesteros I give public storage 5 stars thanks to thalia for helping me out!

great experience with Thalia

Was very good family friendly was able to switch things around with no problem will definitely recommend them!!!!

All employees are always polite, helpful and very informative. I wanna give a special thanks to Jasmine for helping me out today!

Thalia was very helpful today when i came to the office and asked for help.

Jasmine and thalia did a perfect job at explaining the prices and unit. Very friendly customer service. I recommend this place!!!

Thalia was amazing ! She provided great customer service .

I must say that I'm having a great experience at this Public Storage location due to the very helpful staff. I've been assisted in many ways like help in choosing a storage unit, material to make the move easier, and even advice for a cheaper monthly rent payment. I like it also because it's very clean, organized, and secure. I recommend this exact location to anyone in need of a storage facility. I really appreciate you Jasmine for your assistance, thank you for everything.

Service was great too bad am relocating. Thalia takes care of her customers all the time. Thank you.

Good service always come to make a payment and Thalia is always good.

fue muy bueno

Me a tratado con un servicio agradable todo bien

They have knowledgeable personnel when I give you the best price that you can get being number one. Give everybody at this location a raise or more money.

I noticed most of these reviews are newer or within or at a year ago... I have to wonder... are they fake?? I stored my stuff in a 5' by 10' from October 2012 - November 2015 (I literally just moved my stuff out two days ago) and there was MOLD ALL OVER MY STUFF. My king sized mattress, bed frame, box springs, wood dresser and chest of drawers are covered in mold. This is extra painful because this stuff was like new and belonged to my older brother who passed away not long before I stored it. I didn't have a place to put it at the time I put it in storage and didn't want to get rid of it... but now I have to get rid of it after spending almost $100/month for 3 years! It was an indoor unit too! When I first moved in, the guy who worked there was INCREDIBLY RUDE and unpleasant, however not surpringly, he's no longer with the company and the girl who works there now seems nice enough. Oh yeah, they raised my rent 3 times. I wouldn't store anything you care about here... especially if it's stuff you'll need to use one day, like a bed and dresser!!

Xwonderful customers service very professional and my storage unit is not even here Thank you so much Tanicia keep up the great work!!!!!!

Tanicia and javon were great helps with renting the storage. I would recommend coming seeing them because there funny people who made it easy renting

Great service from Tanicia

good place. ja von was very helpful

The service was very good, Jasmine was able to help me find the right storage and answer any question I could think of regarding Public Storage.

Awesome service and great customer service due to Javon

I came in to pay my bill on a unit from an out of state location and Tanicia and Nick were extremely helpful, and also friendly. Thank you again!

Javon was awesome, a great help would definitely recomend.

javon came out and helped me pick out a great unit . great service

Javon came out and helped me get my unit open. This manager goes above and beyond for his customers. Strongly recommend this place

Wow! Jasmine was awesome!!! Very helpful and very efficient. making the process painless and easy. thanks for your help. :-D

Jasmine helped us with our storage needs today. She was very patient, helpful and explained everything in great detail. Thank you! :-)

This place is real great friendly service and quick sign up jasmine was a great help and real helpful taking me around looking at different size units thanks'.

Came in to public storage today and Corrine greeted me at the door with a smile and ready to help me. She showed me the unit and You got a hour to make it so what you On Taking your time for no clothes on like you want me to get up on The way you pull your pants off slow like you a stripper want me to pretend like an astronaut and show you my big dipper The way you bend on over putting on your socks make me want to come on over and knock you off your block I just want to make you cream I just want to make you cream I just want to make you cream I just want to put in work before you go to workexplained everything to me I HIGHLY PUBLICK STORAGE RECOMMEND THI

Javon is extremely helpful and is a funny guy as well. He will get you into the right space to storr your items

my overall experience has been wonderful ja van it's outstanding and exellent customer service and it's pleasant to be around you won't be disappointed by the service with Ja van👍👍👍

Javon and Jasmine provided excellent service. Thank you

Javon came out snd helped me pick out the right unit. Great place to store

I came into transfer my unit and the manager Candice was very helpful and assisted me with my needs, best customer service I've received in a while.

My overall experience has been wonderful... From gaining the information needed to pick out the proper size storage unit to ongoing relations with Javon at the Aurora public storage on Farnsworth. He is able to answer any questions that may arise in a courteous and professional manner

Javon helped me to avoid late fees. I appreciate all your help.

Javon, was very helpful and great to deal with.

Great experience from Alexa. She got me a space at with ease.

The service I received the other day was outstanding. The manager answered all my questions and made my experience a great one. I recommend this location to anyone looking for storage.

the desk clerk david is awesome. he alwaysis available to take my payment

I worked with David and Alexa at this location and they are very helpful, they will work with you if you have a problem and will take the time to fix any issues you may have. you wont be disappointed if you visit this location.

David was very helpful and polite!

We have been storing with the aurora public storage location for years. The pm David and Alexa have been great. We will continue to store there due to their professionalism.

Dave assisted my manager and I today and was very helpful and informative. We will definitely be using Public Storage when making future storage decisions.

David and Alexa helped me with my payment today.. Thanks

The service provided by alexa and david was outstanding today... they are the best

Dave and alexa help me out today and was very please wuth there costumer sevice Thank you dave and alexa

David díd a good job today

i went to check out the storage site I meet with David and Alexa they were so helpful answered all my questions and concerns.They were very friendly and made me feel glad that I had come there.

I loved the service provided by Alexa and David. They were very professional and informative. They answered all questions that I had about the rental property. I would definitely continue to rent at this location!

Awesome

David help us todAy with our unit

I've had storage with David in Naperville when I found he was in Aurora I was delighted! He's VERY fair and honest. He let's me know exactly what is possible and what is not. He's found me what I needed in storage everytime

danielle díd a great job

Great customer service. Very nice and polite.

David made took my payment today. He made it fast and easy

Danielle was awesome! Great representation of the company!

Danielle did a great job helping me with my move in

Danielle was in excellent health she helped us with all our needs

Danielle help make a payment for my wife Blanca

Dave was very informative today thanks again for your help

Dave and Danielle saved my move by getting me a unit at the last minute!! Thank you

Danielle and david are the best and does good business

David and Danielle does a great job

David and danielle are great to work with

Dave and danielle are great

Dave did a great job today

Dave was awesome

Danielle help me with an issue i had with my account

david has a great customer service thanks for all his help

Danielle.sold.me boxes and she did great

David and Danielle are great. Thanks for the help

Opened.my account with Danielle.she.did.a.great job

Danielle and David open my account and did a great job

I came to this particular location, as it is in between where I am currently living and where I will be moving. I worked with David. He is a true expert and customer service driven. It was quite busy the day I went in and he handled everyone who walked in the door professionally and in a timely manner. I am very pleased with my decision and will recommend this facility to anyone in this area needing storage!

Danielle and David did a great job

Looking for a short-term storage solution and this was a convenient location. The property is clean and appears well taken care of. David has been helpful throughout the process and is always smiling and ready to take care of the customer.

Danielle just open my account and she was very patient and really helpful

Danielle did an awesome job today

Dave made my check out fast thanks

Yea u guy do a good job.....David helped my out.... Great job on helping coming customers

David was friendly and professional

Friendly and funny property managers!

David was very helpful and polite.

David was a big help.

Dave has been a great help, pleasure doing business with him!

First time using a storage place and i most definitely had a GREAT experience. JaVon explained everything and helped me get a unit at just the right size, which saved me from spending extra money.

Went to this place and javon was very helpful, explained everything clearly, I would recommend everyone who needs space this is the place.

Clean, friendly, and exceptional quality service. Danielle Echols was very knowledgeable and helpful the storage units were clean and spacious compared to what I've seen at other storage facilities.

Good service n excellent ppl!!!

Danielle helped me with my storage account today she was very patient with me.

Barbara is very helpful and friendly

Barbara is awesome. Always helpful and friendly.

Barbara is always helpful and friendly.

Barbara was very helpful friendly and polite

Barbara is awesome! Always friendly

Barbara is great. She is always helpful and friendly.

Barbara is very friendly and helpful. Facilty is vlean.

It was the first time me and my brother went in to get information on a storage room, and we were very satisfy with the help of the employee (Alexa) that helped us. She was very professional and provided us with a lot of information.. The prices they have are very affordable and hours are very convenient. I would definitely recommend a friend.

I`ve rented here for 3 years and never had a pest problem. I love Public Storage for their excellent customer service! :-) Drew & Tim are the best!

Im renting with this location and have always received excellent service from Danielle Echols!! She is always very polite and helpful .

Drew bad ass

Drew is very helpful when I need assistance, always answers my questions! Love my experience!

I just a rented a unit a few weeks ago and am extremely pleased with the customer service that I received upon arrival... Vanice is a pleasure to work with, she showed me around, is very informative and made the process very easy for me.. The units are nice and clean and very reasonably priced.. Open early and close late which is a great plus for me... I just want to Thank Vanice for her friendly customer service... Definitely a keeper... Sabrina

This facility is very well kept and clean, both on the grounds and in the units themselves. The staff (Traci) was friendly and helpful, answering all my questions and carefully explaining all the procedures and pricing at the location. Good hours and on-site personnel make this a great place to store your belongings.