Public Storage Self-Storage Units at 184 Route 30, Aurora, IL

The best customer service and is awesome!! Cleanest facility!! Love the new paint!

Nason is a very nice person and has a very clean property!

I just want to tell you that you have a wonderful employee that works for you by the name of Nathan. He was so helpful when the website didn’t want to work for me. I called and he fixed it and told me whenever I needed him I can call. Very helpful and knowledgeable employee. Thanks for hiring him❤️

Huge thanks to Nason for working with us to get us exactly what we needed for our storage needs.

John was amazing! He handled my storage experience very well very quick and efficient.

John is great! Always available to communicate and make sure things go smoothly! Thanks for such great service!

John was so awesome! Very friendly and fast service. 5 stars all around!

Very helpful. Greeted me at the door and showed me where I could park my vehicle

John has the most amazing personality ever. Great costumer service and amazing chat.

Jon was very friendly and not only did he get me everything I need in a fast and timely manner he lifted my spirits and had a great personality and made it a very memorable experience

John was super helpful with the process of finding my first storage unit! Thanks so much!

Really glad I chose to store my stuff here for the summer! John is always soo very helpful and kind!

Nason was fantastic!! So helpful and accommodating. I had a few questions and he answered them thoroughly and educated me. Thank you Nason!!! John has also been fantastic to work with!! Thank you both!

Had a great experience this afternoon with John. He was so polite and got me in and out with no problem in a flash. Always appreciate great customer service with a smile.

John the property manager is so amazing he is so friendly we love public storage and we hope to be loyal customers for life

John was great! Got us squared away super fast. He was very knowledgeable of the spaces he had an available and guided me through how to use the app and access storage ver well. Great job!

John was awesome with downloading the public storage and helping with the gate access. He also helped me with my rental door when I could not open the door.

John and Scott were amazing!! they took care of me, as if I were their Mother. They were so kind,considerate and went the extra Mile for me. Thanks Guys !!!

John was very helpful finding me a spot for my camper. He called me on more than one occasion to make sure all was well. I recommend him your storage needs. He met mine. Lee

John was a great help. He took his time and explained all of the units and services. He was very professional. The property and units are very clean and well maintained. Thank you and make sure you ask for John

Today I encountered John at the US-30 location. He promptly responded to my voicemail and when I stopped in he took his time with me to give me the best options for my units. What could have been a more stressful situation, I appreciated the time he took with me even while his system seemed to be dragging/malfunctioning. I left with a better understanding and some options of how I wanted to move forward. I definitely appreciated his help today and look forward to speaking with him real soon.

I want to say how very helpful John was in his fast reaction on resolving an issue I had on transferring me to a larger unit so all my belongings will fit and for me to get our truck back in a respectful time. Thank you so much John.

John is a young man doing a great job

I used public storage for a good 8 months they were amazing through the whole time. Then when i had to check out the front desk gentleman named John was outstanding. Gave me all the details to make the process smooth. I would definitely recommend!

John was more than helpful he took time to assist me as well as make sure this was as easy and cost efficient as possible I would like to thank him and public storage

John is excellent, took great care of me. He made sure we had a unit for our camper. Very nice and professional!

John is what makes it ⭐️⭐️⭐️⭐️⭐️ ….. the best 💯

John was extremely friendly and very help. Highly recommend this location

John is amazing!!

John was a great help in our storage needs. He was very helpful and accommodating. He was also able to help us find movers to move between storage units. Keep up the great work you do.

John helped us so well! He is pleasant and very knowledgeable. I hope he gets a raise!

John was so helpful and friendly. The best.

Great place. Friendly staff.... John is awesome!!

John was very helpful so I could easily get a space! Please come visit this location and ask for John!

Friendly environment and Great Service! We were greeted immediately. Thank you John for helping us out today and showing us how it works as well as answering all of our questions. Your amazing! 👍🏻

John was great, and very good at what he does. I was also impressed with Mira in the booking office.

John at Public storage in Aurora on route 30 was amazing. He took care of everything we needed. He made us feel welcome, helped us problem solve, and made calls on the spot to help us get the best deal.

John was very helpful and took care of my needs and made sure my needs had been met

My husband and I rented a unit back in November. We were notified that they will increase the rent by 56.00 in May which is unacceptable. The contract does state they can raise the rate but I never thought it would be this much. I asked for a decrease in the rent and they denied my request with no explanation. You can get my same unit online right now for 101.00 a month and they are charging me 211.00. I guess they are not loyal to current customers. Don't rent from here, go down the street to cube smart for much better rates and its all inside too.

This place is so wonderful. Scott and shonte of the office really helped me out in an extreme emergency. If you want to store your stuff this is absolutely the place ! They are worth every penny !

Always the best service for your storage needs

Very efficient and friendly manager on site, Jenny was amazing, made the rental and move out process a breeze!

Nobody on site to help assist with something. If the gate breaks and you get locked in there's nobody here to help you, sounds like a fire hazard to me.

Lady working the front office and helped rent the unit was amazing. Extremely knowledgeable on everything there. Awesome

Awesome service Jenny and Craig are amazing and very helpful.

Great facility with employees that care. Craig helped me get situated and answered all my questions!

Good staff, clean albeit poorly lit facilities, rates are a bit steep but that's par for the experience at this point. Good overall experience.

Is this the type of storage unit facility that can store a car inside ? ....

Thankful for how close they are to where we are now living.

Dave was an amazing help and really friendly to everyone who comes in!!

David delivered excellent customer service! Thank you for answering any and all questions and following up with me!

Monica was very nice and excellent customer service 👏

Christine was amazing 👏

Monica was very helpful during the our process of upgrading our unit. She gave us options and gave us the best rates possible. Very happy with the guide she provided

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Long story short theirs an experience I’ll won’t forget nice environment clean storage area .

When I walked in I was greeted pleasantly by Monica. She helped me figure out the right sized unit just by asking me a few questions. I was very pleased with how clean the office and units were and that there is a strict mask Policy. Great place! And a lovely worker! Thanks Monica

Good service. I haven't had issue with public storage ever.

Monica and Craig were easy to work with and responded promptly when I had questions or concerns. No problems with my experience overall at this location. However, I did eventually move my items from Public Storage due to the consistent rate hikes. I felt that they were pretty steep. Otherwise, I had a pretty positive experience.

Too high priced. Raised rent 20 percent in Covid-19.

Terrible place do not put your items here. Find a different location. I wonder about the high reviews. There are lots of potholes. I was told by the property manager there not responsible for the premises and snow removal. Do not ever buy there locks. Problems after Problems no help from the property manager no calls returned from the district manager. Storage units broken into. No concern from the property manager doesn't even want to talk about. She will just leave paperwork on the Storage unit and leave. I was told there no cameras. Gate broken alot. Just a shame. Gate is open 24hrs some days

Craig was very professional and was of great assistance, I appreciate all his help.

Craig was very helpful and fast at setting me up for my storage unit.

Julie is very nice!

Does not snow plow very well good luck getting into your locker with 5 feet of snow up against your lock.

Craig was a huge help! I appreciate the great service. Thank you :)

Great place, craig helped me out,

If you want something done, work with Monica!

If you can find somewhere else to store your items, I would highly suggest you do so, this is a money hungry company that has policies that make very little sense. They over charge and don't even pro-rate when you move out with well over half the month left. Will never store anything through them again.

Craig was awesome showing me the difference size. Will be in moving my things in shortly

Creg was very helpful

Great customer service great prices

Great prices and great location. Only thing is they don't have indoor storage.

Had a parking space for years for our Rv. They changed their policy and now even though we pay almost $100 for a parking space they want us to buy two spots for our boat and rv. Also rude and have been raising rates. Doubled in 2 years! Avoid at all cost

Is good service

DO NOT RENT FROM PUBLIC STORAGE IN OSWEGO IL I rented an outdoor storage parking spot for my 35' travel trailer at their facility in Oswego IL. The spot was supposed to be big enough for my new camper trailer, I called and talked with the office manager 3 different times prior to renting the spot so she was clear on what I needed. When I arrived at 8:30pm to drop off my trailer the spot that was assigned was entirely inadequate for my trailer and on top of that the person that parked in the spot next to mine crowded my assigned spot so it wouldn’t fit anyway. I called the office number to explain the situation, nobody answered since it was after hours, but there wasn’t an emergency number to dial. I left a message stating that I couldn’t get into my assigned spot and I need a place to drop my camper. I found another area of the facility that was open and out of the way I dropped the trailer there and called the office number again saying where I dropped it and that I would come by the next morning at 10:30 to discuss the situation. I get a call from the office manager at 9:30am yelling at me and demanding I move my trailer within the next 30 minutes or she will have my trailer towed. I tried to calm her down and ask why the trailer had to be moved in the next 30 minutes because I was planning on being there in an hour. She didn’t have any explanation for her demand other than the trailer wasn’t in the assigned spot. After some back and forth along with additional threats I hung up the phone and got over there as soon as I could. As I opened the door to the office she yelled at me from over 20 feet away to put on a mask, I can’t wear a mask because of a breathing problem I have. Anyway, I told her I didn’t have a mask (without walking into the facility) and that I just needed her to tell me where to move my trailer to. She then yelled at me that she would not talk to me until I put on a mask. At that point I told her to just cancel my “F*ing” contract I am taking my trailer to another facility and that she should calm down. I closed the door and went back to my truck, at that point she followed me outside to tell me that I can’t talk to her that way. I told her that I was done talking and that she can go back into her safe space and cancel my contract. At this point she said “no you are not I am locking you out of the yard”. She ran in and my code did not work to get in after I tried twice. I called the police department and they had to force her to unlock the gate so I could get my property off of their facility. DO NOT RENT FROM THEM.

Stay away from this place. The lady working there was very unfriendly. She would not honor the online price. I made a reservation and it was not honored.

After a couple months of renting in this place, they decided to raise my rent from $88 to over $110. They didn’t care that I told them I was going to move out if I couldn’t stay at my original rate. They want you to fill your unit, then they raise the rate thinking you’ll be lazy and not move out. Not me!!! I’m out!!! Lost a customer.

Me atendieron bien, y tienen paciencia si habla uno muy bien el Inglés

Debbi was super helpful, it was a freezing cold day, she had to ride around on a golf cart looking for a unit, and she still was super professional and courteous! Great customer service!!

Debbie was great!! She was very informative and extremely nice. She explained everything very thoroughly, it was a pleasure having her help me out. Definitely went with this location because of her!

Debbie was very thoughtful thorough and helped me through the entire process. Glad I met her!

Just came into pay my bill and Kari was nice.

Kari was very helpful in setting up my new storage unit. Quick and easy to work with.

Just rented today with Kari- she explained everything perfectly. Definitely recommend.

Debbie helped me immensely with keeping my storage unit from going to auction, keeping on time, by calling me and reaching out. Thank You very much for all your help.

Debbie was most helpful, making my change from one unit to another quickly and efficiently. Thank you.

Debbi is a wonderful lady I made to the storage the 2 minutes before closing and she helped me with making my payment with no hesitation I would recommend her at anytime. Thanks Debbi for your help.

Debbi was so nice and informative. Glad I decided on this location.

debbi was great in helping and explaining

We've been customers for quite a while. Debbi is our rep and she is amazing and always pleasant with a smile on her face. She always goes above and beyond!! Thanks Debbi Tim & Grace

Rental process was a smooth and positive experience. Debbi was great in helping me select the proper unit size to meet our needs. Friendly and professional. Property was clean and easy to navigate.

The staff is wonderful. Mike helped out Sunday night when we got there and helped even arrange for us to store the moving truck there overnight. The next day Debbie helped get additional storage we needed. Overall a great experience.

We have been with this place for over 11 years. The staff has always been friendly and we have never had any problems.

Debbie was fabulous. She got me into a unit on short notice and was super-helpful the whole time. UPDATE: I had to rent a storage locker a month later. Once again, Debbie made the process easy.

Mike's customer service was great.

Like dealing with a used car salesman. We were told we couldnt use our own lock and had to purchase one for $20. Bring your own lock. We were then told we had to purchase insurance in order to rent the unit. This too is a lie, luckily my wife saw the fine print stating this. Other than that, its a place to store your stuff.

Debbie was very professional. Please keep up the good work that you do.

My husband and I worked with Debbi on 9/11/19 to rent a storage unit. She made it a very pleasant experience and glad she was the person working that day. Very professional and easy to work with.

Debbi is the best! Excellent customer service

Kristy was very pleasant and was very helpful. Thanks great deals here.

Debbi was great! She was helpful friendly and the service was quick.

A little difficult since the interior units are a bit tighter to get into.

Debbi is amazing, she is very helpful. I went this morning to do my payment and she did everything so quick, always willing to help you, also the bathroom is really clean

Ended up needing emergency storage. They had us in and set up in fifteen minutes

Debbi is very helpful and explained everything thks again

Quick in/out registration - Debbie was very helpful, gave tour and walked me through all the info

Very pleased.

Debbi was wonderful. Stayed late to help me get a unit set up and explain everything. Highly recommend dealing with her at this location.

Great customer service. Debbie is wonderful assisting. great place.

Had a great experience at the storage Debbie was super nice answered all my questions and got a good place for my equipment

Stay Away from this Storage, my furniture was destroyed and molded due to storage unit flooding. Holes in the ceiling allowed water to trickle through and they still want me to pay a whole month worth of storage when I had to throw furniture set away. Customer service is also terrible I got hung up on twice.

Debbie was the nicest person I've worked with throughout my moving process. It is great to see customer service is important to Public Storage.

This public storage facility has a broken front gate every time I come, my storage unit was robbed they say they're not responsible

Debbi was ABSOLUTELY amazing and a pleasure to work with. She was very helpful, pleasant and even funny - Thank You for making a seemingly stressful task, very pleasant for me. I will be referring EVERYONE I know.

Debbi was fantastic! Very accommodating since I had my little kids with me, she was kind & patient. Showed me two different sizes. Definitely recommend this location and Debbi!

Excellent help first space to small then Debbi help me to get right size. Thanks Debbi

Debbi was so personable and helpful!

Wonderful and easy experience. Thanks Debbi!

Very fast and professional, Debbie was very helpful.

Thanks for great help Debbi :) and it was quick!

Michael was extremely helpful, professional and knowledgeable in helping my husband and me select and rent storage units.

Debbie was very helpful with showing me my rental very courteous and nice gave her 5 stars

stored numerous times. This unit was plumb smack in the most convenient place great units well lit, clean, no mildew mold or water and Debbi was super helpful and took care of all our concerns as well as supplies

Debbi was so helpful to us when we needed a storage unit quickly to move some of our belongings out due to flooding in our apartment. We already have one storage unit at this location and there was no question where we would choose for a second unit!!!

Michael was very very knowledgeable in setting us up for a storage area for our Rv. Nice guy with everything we needed. Thanks Mike

Debbi I love her costumer service she is the best Manager in the 🌎 we love her amability definitely we recommend her she will be a great region manager she is awesome thanks a lot

Just what I needed at the time I needed a storage unit. Unit was clean, accessible, and staff was great.

Debbi got me in quick an easy! My experience has been wonderful! 5/5 stars!

Debbi is always kind and happy to see customers I would love to give her more then 5 stars. Thanks Debbi

My storage unit is there. They are great there. Very kind and very helpful on every level.

I just relocated to Illinois and Debbie made my first stop hassle free. Thank you Debbie for showing me the unit in the cold, explaining my options in detail and for answering all of my questions quickly and professionally.

Debbie at the front desk was very nice and funny. I enjoyed the interaction while checking in😁✌️

This is my Second time useing this storage facility... Ms. Debbie has got to be the most professional, sweestest , funniest person i have met in a long time.... Not only do u guys have great units and friendly staff... I have a new friend out of it.... Thank you Debbie for great service and you can always make me laugh and smile on days that i cant..😁😁😁😁😁😊😊😊😊😃😃😃😃😃

Great experience.

Convince

One of the biggest nightmares I’ve ever dealt with. On October 31st our Car was stolen which had the key to our storage unit. On Nov 3rd we contacted the unit and asked them to cut the lock and we’d buy a new one. They said the District Manager, Sylvia would be out this week to cut the lock. No big deal we can wait a week as we weren’t scheduled to move until 12/1. We called a week later and the store manager said Sylvia was supposed to be in there by now but hasn’t yet, should be any day. Okay that’s fine we still have a couple weeks until our move date. Well, today is December 18th and they STILL HAVE NOT CUT THE LOCK. I’ve left several messages with Sylvia and have never received a call back. The store Manager is nice and equally disgusted but can’t do anything. I’ve even called the regional Manager Travis Hardeman who took my call the second time promising to get this fixed and is now avoiding me. We have had to reschedule our move 3 times. My wife is active duty military and she is dealing with potential consequences for not having moved to her new location in the time frame given. All because Pubiic Storage is holding our stuff hostage, while charging us for it.

Great experience!!! Debbie was very pleasant and made the reservation very easily explaining all the details. Thanks!! I will recommend this place

Debbi sold me on the perfect spot! She was professional, pleasant to work with and made the storage facility feel like my own backyard. Thank you Debbi.

Great place and incredible staff THANK YOU DEBBI!!

Great customer service... Debbi was very patient and helpful!

Excellent Customer Service! Debbi was extremely helpful and showed me multiple units with no complaints in this cold whether which assisted me in finding the perfect size unit.

Reasonably priced, clean and helpful staff!

We rented from here a few years ago when doing some home remodeling. So, after a successful rental the first time, we looked no where else but here. The online reservation system was easy to use and Debbi called a bit later to set up a time to view the unit. After viewing the unit, Debbi was extremely patient as the computer system was not finding the unit I reserved online. She took her time to find determine the issue and was able to get the unit I had reserved. She provided excellent customer service on a busy Saturday. I cannot recommend Debbi and this Public Storage enough.

Shout out to Debbi who was super helpful in signing me up for a storage unit. Thank you!!!

Very clean, reasonable size and price, and great staff!

Wow what a welcoming place. Debbie was amazing. She was very helpful in helping our family get into a storage unit that fits our needs. Thank you!!

Love Debbi, she was so helpful and so wonderful.

Debbi was very helpful! Thanks again for all your help ;)

This Sunday morning I rented a storage locker at this location. It was very easy and fast to signup. Debbi was very knowledgeable and helpful despite being interrupted several times by phone calls.

Great experience and good service!

Debbie was a joy to work with! Very sweet and helpful. Got exactly what I needed :)

Debbi was great and very helpful.

Debbi was extremely helpful. I am a first time renter. She explained everything thoroughly.

I must say that Debbie is totally awesome! Great person, great attitude and very helpful and patient. Thank Debbie!

Great place & location. Easy access

Debbie at Public Storage is great to deal with. Facility was clean, very accessible, and secure. We have used this facility twice and been very satisfied. Would like to have had a refund for the remaining days of rental when we moved our things out early but that's not policy.

There is mold in every unit. Second unit used at this location and mold in the unit. Ruined a couch and dining set. Would not recommend to anyone. Mold everywhere.

Whether getting moving supplies or renting a storage locker, Debbi has always been helpful, happy, and a pleasure to conduct these affairs with. I heartily recommend PS with Debbi.

Debbi was very helpful from start to finish. She made sure I understood the entire process, showed us the unit, allowed us to use our own lock, and was extremely customer friendly. I would definitely recommend this place.

Had a great experience with Debbie she's a sweetheart and so helpful and friendly love this place

Easy access/ employee Debbi very helpful and friendly/ facility clean/employees helpful and courteous.Good overall service.

Debbie was friendly, helpful and explained everything to make this transaction easy and seamless! Highly recommend this storage facility.

Debbie and Craig are great. Debbie was very helpful and always has a great and positive attitude. If and when I ever need storage, I will return to Public Storage 184 due to the customer service experience. Thank you!

This location here has great customer service I would always come back an refer people to come here. Thankyou for great service..

Craig was very personable and attentive. When I walked in the door he said, are you Barbara. He made sure I knew that he anticipated my visit. This is my first time renting a storage space and Craig made it easy and a comfortable process for me.

Debbi finally solved my online payment dilemma!! Ty, Debbi. You are the best.

What happens if you lose your key to your storage unit?

Debbi was very helpful from start to finish. Facility was clean, all went smoothly, as planned and promised. First time we've rented a storage unit and must say was pleasantly surprised!

Great customer service!!

Debbie was very help and courtesy in assisting me. Refreshing to find !

Reserving and renting the space was very efficient and Debbi's customer service was great.

My experiences was excellent ,Debbie was Amazing ,she has great customer service ,also make you feel safe .

Thanks Debbi for great and personable service!

Office manager was there after hours and still allowed me to set up an account and a storage unit...didn't realize I was an hour late when I got there, but there was no stress on his part. Would recommend this place!

Debbi was great and made the process really easy. Would definitely recommend this storage place to other people!!!!

Everything from online reservation to the amazing help from Debbi on site made this a hassle free experience. I will definitely recommended to anyone looking for storage this is the place to go.

Best experience ever! Simple, straightforward no games. USED AGAIN.....Debbie great. Always great to work with. Like this place.

Debbi was great! It was the smoothest process ever. We discussed needs and I got what I wanted at a great price.

Employees are nice.. And helpful.

My 5 star review is for Denise. She's super friendly and helpful!

Awesome customer service!

Denise was very helpful

Debbie was very helpful

Individual who took our space reservation was very friendly and explained all items in the contract. Showed us the space we were to rent and drove us around in a golf cart. Very pleasant experience.

Debbie took good care of us

I used for my stuff .its great. Everyone should try it.

Es muy bueno denise me trata muy bien buena persona

Clean, well kept friendly customer service

Sharon is the best! She takes real good care of you. Safe area, never have had any issues. Just great customer service. Thanks!!!! Donato & Jackie

Very helpful, great experience

Sharon is/was awesome!!! Very helpful, very friendly. Knows what she's doing. I was in a jam and even found an additional unit a week later right next to the one I already had. Great customer service.

Sharon is very helpful, I am very pleased with the high level of customer service.

Quick and easy

Great place and service! Debbi & Sharon were both very helpful, courteous and professional. It is because of the service we receive here we continue to come back when the need arises.

We came to the facility with questions and Debbi was MAGNIFICENT! She answered every question and was totally willing to change units. She is the most customer friendly person we have met in years! Debbi is the best, she deserves a promotion! She is a keeper, and drives hard!

Debbi was very knowledgeable helpful and would highly recommend this location!

Awesome service every time . sharon is the awesome person

Nice place good staff I want to thanks to Sharon for her kindness and she does very good job

Friendly and efficient service. Had a very positive experience. Debbi was pleasant and helpful.

Awesome service! Very quick and easy to reserve unit. Debbi had great customer service.

Best experience my family and I have ever had with renting a storage space. The manager is friendly, attentive and offers service with a smile.

Came back for a storage kit Sharon was awesome as usual. Can't believe she is still there after all this time. She is still helpful and nice. They need to make her a regional manager or something like that.

Los espacios son buenos y si tienen buena variedad en los tamaños de los locales

Just stopped by to check on storage pricing. Sharon was amazing and answered all the questions I had I won't need storage til next month but t I will be back.

Bought boxes and Sharon was very helpful and pleasant. Mary Zachary

Sharon was awesome and was so helpful ! Thanks for everything

Sharon was very helpful!

Sharon was extremely helpful and knows her business. Thanks for the heads up on the damp check!

I just closed out a unit that I wasn't using very much. They made the process painless and hassle-free for me. Sharon was a big help!

Sharon was very helpful with finding me a storage spot that works best for my needs and getting the process done quickly.

I have been coming here to see Sharon for years. She is very knowledgeable and knows her stuff. If you need to store she's the lady to see!

Sharon made the process of leasing a storage space simple and easy! She is truly an asset to your company!

Great people no problems

Writing on behalf of Ricardo: Sharon is such an asset to this location. She is a great employee and has a positive attitude. An overall wonderful and extremely helpful person. February 5th, 2017: On behalf of Ricardo, Sharon is great. If I could give her ten stars, I would!

Sharon is awesome!

👍Sharon you rock

Been here for years. Sharon is great everytime!!

Sharon was great! She showed us around and continues to answer all our questions throughout our storage time there! Clean and we will be back ...thank you Sharon!

Sharon who works is very helpful. I walked in and she discussed my needs and recomended a size which was perfect. Quickly, I was all set up with my storage unit in minutes.

Sharon is a very helpful and nice person.

Sharon is fantastic. I've been with public storage for 7 years and she's been there for us since day one! Great customer service and she's extremely helpful!!!

This is my 2nd winter storing my Yamaha motorcycle at the Public Storage in Montgomery, IL (property #28461). Everything worked out great last winter, which is why I came back. Sharon is a pleasure to work with and she was the main reason I decided to use this facility again!

I am a repeat customer. The facility is clean and secure. Sharon at the front desk was nice and answered all my questions.

Went here to see about renting a space. Sharon took me out and showed me the property and some units. She was very nice buy they did not have a size that was big enough for me. Will keep checking back.

Overpriced moving supplies

I have never had a bad experience here. Sharon and her staff has always been very helpful and I like the access to my storage whenever I need to get in. It's always clean and maintain well. Great job everyone!!!

Very clean storage units. Sharon is very helpful with any questions and very friendly to my little one.

Had to get a storage unit quickly because of problem during a move. Sharon was spectacular in quickly getting us a unit that suited our needs. She was very friendly and helpful during a very stressful time. Never any problems with access and eveything turned out great. I know where I'm going if I have storage needs again.

came in to buy bags for my furniture and sharon was extremely helpful and friendly nice store and knew exactly what i needed needed more boxes and paper Sharon is always helpful and knows her business

Sharon is always ready to help with a smile! Thanks for having such a great manager!

Came in to get prices today and Sharon was very helpful and detailed Stopped by again to check box prices and Sharon was extremely helpful

Picked up boxes..they were very helpful.

Came back to this location to see Sharon as she was so friendly and helpful last time. Was looking for a parking spot for a friend. She explained how to do everything and showed me the spot she had. Thanks for all your help Sharon!!

The property and the units are very clean. Sharon is extremely nice and very helpful. I would definitely recommend this location to anyone who is looking for storage!

Sharon was fast, friendly and knowledgable.

Sharon was extremely informative and helpful! I also enjoyed her sense of humor! I would recommend this storage facility to my friends and family.

Sharon is a wonderful and very polite. . She is also very helpful and able to answer all my questions.

Great service , jasmine helped out a lot made my day very easy .

Sharon provides great customer service.

I've used public storage before but this was by far my best experience. Sharon went above and beyond to help me pic the best unit for my needs! Definitely recommend this facility!

Great customer service, Sharon is more then willing to help out with all your needs, clean location, great facilities to store your belongings, could use a discount on the pricing but prices go up as we all know, otherwise very satisfied would highly recommend to friends and family, thank you Sharon for all your assistance!!!

Love this place because Sharon is awesome! Always friendly, helpful and professional. Facility is nice, clean, convenient location.

The place is super clean and the temperature controlled storage is a great deal compared with other companies. Plus it seems like they actually try to keep the temperature controlled, unlike other places I've looked at. And Sharon is really nice!

Sharon was great - always kept me up to date on if I had a fee and let me know ahead of time so I could be timely was friendly and the place was always clean and organized. Even let me know when there were specials in case I needed to get a different sized unit. She was great and I have used storage unit facilities before. She would make me come back to this one. Thanks again Sharon.

This location was very clean, friendly and staff was helpful. Sharon was friendly and to speak with.

This has been the best storage place I have ever used! The employees are so kind and friendly, especially Sharon. They are also very accommodating and enjoyable to talk to. I would recommend to anyone in the are who is looking for storage.

Chris was very informative and helpful setting up my unit. Definitely the best experience I've had renting storage space.

Sharon is always great with customer service always friendly and helpful

Great customer service and Sharon is very personable! Keep up the good work.

Sharon has always been absolutely helpful !

Sharon takes excellent care of her customers. She is also willing to help out and work with you. I highly recommend stopping in and letting Sharon take care of your needs.

Excellent experience with Sharon. Unit and property was clean and easy to access. Just make sure to bring your own heavy duty round lock and check your homeowners/renters insurance policy that it covers rental units as these things are overpriced here.

This location was great. Jasmine helped me out to find the right unit quickly and efficiently

Jasmine was awesome, she was kind informative and friendly. very good experience!!!!!!!!

Sharon was extremely helpful in showing me a couple different sized units. She made the process quick and simple and I was able to put my stuff in storage within 30 minutes. Great place to store.

Deposit Sharon is a great manager !!!!!!! Always smiling

Sharon was an amazing help

The office staff is always very helpful. Thank you. The units are great.

Great service and Sharon is always helpful

Sharon was great!!!!!

Wow, this was easy! I reserved a storage area online, within minutes, received a phone call to verify, drove to the office and Sharon took care of everything. The storage area is clean and the grounds are very secure.

I have had my storage 2 years and I love the great customer service thanks sharon

The units are great. Sharon is nice and personable. They were great when we were moving and had no place to put our extra stuff that would not fit into garage. The only complaint that I have is that we were suppose to get the first month for $1 and that didnt happen. We paid $60+ for first month and $40+ for the next month. Other than that, this place is very nice. I would rent from them again if needed.

Good no problems

Sharon is awesome!! She is very helpful.

Sharon, is an asset to the company. Hope she stays at this location

Lost my card with my information on it. The lady gave what I needed. What I liked the most is I didn't get it until she saw my ID I really like being asked that.Shows me there doing there job. :)

We've had a unit here for over a year now and every time we go inside the office to make payment or anything, and Sharon is there, you know it's all going to be just fine. She is ALWAYS professional, courteous, kind, knowledgable and helpful. A+ in my eyes, y'all. Peace !!

Sharon was very helpful very wonderful she took her time explaining things to me. I could talk and joke around with her and the whole experience was very smooth and professional. Looking forward to our business relationship here at public storage! Thanks Sharon for being kind and down to earth!

great overall experience renting here., Sharon is very helpful with any questions you might have., very friendly and professional., always has great stories.

Javon Sharon good stories

Sharon and the staff are always kind, courteous & helpful!

Sharon & Javon were awesome & made my move very smooth.

sharon and Javon did a great job

Javon has been wonderful came out and helped my move process. He is a nice gentleman who helped me remove some of the snow in from my unit

I rented a storage unit from Taylir and she was great to deal with, very professional and knowledgeable. The rental office and property are very clean. I would recommend this place to anyone looking for a space to rent.

Very personable people ,helpful ,courteous in every aspect moving is stressful enough its nice to have a pleasant person to help with the details thank you Sharon

Great experience getting set-up with a storage unit with the help of Sharon on Saturday!

Great place!! Well kept, come join us!!

I had a great experience Sharon is amazing and made my process very easy and helped me with all my needs

Favorite place to store my items . Always helpful always secure never a problem . Friendly helpful site manager

Sharon and her staff are friendly and helpful. They have amazing customer friendly experience. I've been a customer of public storage more on than off for about 25 years and I like this place better than the previous ones. The grounds are clean ank kept up as well.

Javon was very friendly and acute with helping me picking my unit woul d recommend storing here

Great experience at this facility. The staff (Sharon) are alway friendly and helpful. Would highly recommend.

My 1st experience here was great 2nd experience excellent. More easy great prices and a great host never been happier and my sister will most likely recommend this to everyone with short term days easy as 1.2.3.

The regional manager Rick, was extremely unprofessional and RUDE, will not return!!!!

Great people that work there. Sharon and Javon are great also.

Great Customer Service! I have been renting 4 spots for 2 years and Sharon takes care of everything I need! Pricing keeps going up every 6months but I guess corporate dictates that. Everyone at this facility is so helpful for whatever I need, just wish the corporate management would see that! Expecally then lights are out, or the fence stays 24/7 because they are too cheap to fix it right away (Safely).

came in very helpful

Had great time storing here sharon and javon were very good and nice people. Come here for great service

Very good! Javon was very helpful and kind.

Stored all of my work items here for more than 4 years. I loved working with JaVon and Sharon and wouldn't hesitate to call them again if the need ever arises.

Javon was great. He helped me move out in no time at all. Highly recommended place to rent.

Loved it. Ja-Von was very helpful and curious and friendly very satisfied.

Sharon was great help, thank you!

This is the public storage in Bolingbrook il. In brook court the mananger is name Ashley. She is such a wonderful smart young lady who not only cares for her tenants but she treat people so nice. I hope this company keep her cause this company already lost a great manager name Pat at this same location. Now they have another great lady name Ashley. Give her a raise she is a keeper and a great hire. Ashley answers all the questions I had she was also so very helpful. And she is very pleasant to look at and talk to.

Sharon is awesome lady. She now how to treat everyone with respect

I called Public Storage looking for quotes, I asked the young lady for closer Public Storage areas closer to me and there phone numbers. She went above and beyond and help me with those also. I wanted to do this for a while now and say Thanks Danielle for such pleasant Customer Service. In my book you went above and beyond.

Javon did great job

I frequently need excess storage for my business and decided to check out the Public Storage units in Aurora, IL. Sharon, the manager, was just great in helping me determine the best unit for my needs without attempting to push the "most expensive" unit, which I ran into at other storage sites. I can only hope that Public Storage realizes the value of managers with great customer service. I was made to feel that my best interests were Sharon's number one priority. Thank you!

This place is great. Staff is wonderful. Barbara is so helpful and friendly.

Sharon and Barbara are great. Very helpful and friendly

Barbara is awesome.

Sharon is awesome. A true asset to the company. Very helpful.

Barbara and Tim were great. Very helpful and friendly.

Published: Barb and Tim are magnificent they know their stuff and I love coming here they're so friendly great place you need to storage for any reason this is where you need to come!!!!!

Sharon was friendly and have exceptional service.

Great service!!

The unit and property was clean the agent danelle was very helpful with explaining everything too me and showing the property.

Barbara is a great employee. Always works hard. A+++++++++++++

I highly recommend this place. The manager Sharon is great!! :)

What a quick and easy process for getting much needed extra storage. Sharron walked me seamlessly through the process, showing me the unit and procedures for accessing it. The space is great, easy to get to and reasonably priced. I recommend this facility without hesitation.

Sharon, the manager is a star and very helpful. We needed to rent storage for our vehicles last minute; I mean, we had a couple of hours to find a place. I was frazzled and anxious to find somewhere to store my cars that was close to home and safe. She eased my concerns, explained the process and got me in and out; easy breezy. Sharon is personable and knowledgeable. I would recommend this facility.