Awesome service, Janice the property manager is very helpful and is very knowledgeable. We need more people like her.
I couldn’t be happier with the whole experience. Staff is awesome and very helpful.
Janice is very kind and a pleasure to talk with. She always smiles and is a happy person. Thanks to her …
The website was wonky but the customer service rep was awesome in getting me set up!
Best service very helpful couldn’t ask for more 10 stars
The whole process has been easy and convenient so far!
I have been dealing with Janice for sometime and every time I go see she never fails she is one of the kindest and person keep her in the business
Thanks to all the ladies. Good job..
Janice is the best! She personally helped me with a problem I encountered getting access to my unit and moving some my stuff. Seeing the enormity of the problem I was facing she was then able to put me in touch with someone who could help me immediately. This is the best customer service I have ever encountered. I am very thankful for all the assistance she provided.
Janice was pleasant to speak with and very helpful. It’s nice to run into an establishment where the people truly enjoy what they are doing, and it shows by the way they carry themselves and how they treat customers. Great place!
Wasn't sure what to expect having learned that the facility kiosk has virtual assistance only but I have to say that I'm impressed. Despite being contactless, this PublicStorage does an amazing job following up via phone and being available to answer questions. Facilities are secure, convenient and clean. Reasonably priced. Quite pleased with the entire experience and would recommend to others.
Janise was so nice and so cordial. Just a great manager for a property.
Do not rent here. I've been here for about a year and a half. In that short time, my rent has doubled, they have changed all locks without warning, the elevator broke down without any other access to 2nd floor units, the hand carts are constantly missing, and they replaced actual employees on the lot for a self service kiosk.
Thank you Mrs. Janice for helping us with our unit! She is on it!!!! Five star woman right there!!!
Mrs. Janice is the most wonderful person we have dealt with at public storage. She is so professional, helpful, and sweet!
Thank you to the lovely Janice for taking time to help us out, she is amazing. Amazing!
Just got this storage for my vehicle. It was quick and easy and the managers were very helpful on the phone. Highly recommend this place. Very kind and helpful with questions. When I got my storage, there was a lock waiting for me inside. Ty janice
I am currently stuck in the elevator, what does that tell you?? There are no emergency stairs either, just an fyi.
Update: They gave me 2 months of free rent and then promptly upped my monthly price by almost $40/month after that.
We have a unit in the back building with an elevator. My wife and son were stuck in that elevator between floors from almost an hour because there's no one from public storage that you can actually reach by phone. We had to call the fire department and since there's no stairs in the building with an elevator (they were going to look at if that was up safety code} it took them quite a while to get them out. Apparently there's a emergency hatch on the back of the building but you cannot access that hatch from the front of the building or parking lot because on one side is private property of the power company and the other side is 10 ft. Brick wall. They also have a unit inside the building so you can call someone for assistance but it does not do anything. I have video if anybody's interested on how well that piece of equipment works. Just about as good as the elevator.
Was bringing our Christmas decorations to storage when the elevator got stuck, after moving up a bit. Scary.
Best treatment & service. Janice is an angel.
Gate has been broken and stuck open countless times. 2 weeks ago Public Storage broke into my unit with a drill, left metal shavings all over my electronics, damaged a subwoofer, never notified me of strangers accessing my unit. Told other renters the “upgrades were for increased security” but left far less quality locks on our units and never sent a code to gain access. Police have now been here 3 times as it keeps getting worse by the minute. Janice the manager is a total rude @sshat that feels justified in destroying my belongings. Guess that’s what I get for paying every bill on time and never missing.
Janice has such great customer service and a great positive attitude!!! I would recommend anyone to go storage with her…..
I don't like how they want to charge you for every little thing and they are annoying with calls before you make a payment and after you make a payment.
Janice was simply wonderful. She showed us both units to choose from and gave us the best deal possible.
Janice took care of me this morning - she was wonderful! She patiently showed me the different size units and I was able to pick the perfect size I needed. She took care of all the registration requirements - everything went so smoothly.
Janice was EXTREMELY HELPFUL. When i did not understand why i had to pay for something she explained it to me very nicely. She was welcoming and probably the best associate I have worked with at this location. Her communication skills are outstanding and she deserves a raze 🙃.
No room to turn around ar gate entrance area. Tight drvr way into gate.
I pay for a 5x10 indoor unit here and recently realized it’s only 4x10. I called to speak with customer service to adjust my rate accordingly and was told that the contract I signed was for a unit “approximately” 5 x 10, and that a foot variation is acceptable - in this case it’s 20% of my storage capacity. So if you want to be lied to and ripped off, spend your money here. Also, the front office is always locked during business hours and no one answers the phones.
Janice at Public Storage was very helpful when I needed a storage option at the last minute. Thank you, Janice!
After uhaul messed up my reservations after traveling 800+ miles with 2 cars, Janice with public storage on 2300 Holcomb bridge came through for me! They told me I didn’t have a reservation even though I had proof. I just happened to be passing by Public Storage and stopped in with my husband at literally 1 min before closing. I thought the location was closed and I yelled out in frustration. Janice heard me (lol) and told me it’s ok and proceeded to get me a reservation asap! I was so surprised that she helped me in that moment! I am so grateful for Janice. She helped my family in our time of need even though it was passed time for her to clock out and go home. I’m clearly not used to that. Thank you so much Janice for all of your help!!! I will pay it forward!
Ms. Janice was very professional and nice.
I came from one public storage to this location to find a great deal Janice help me after 6pm to 6:45 to find a suitable unit she was very helpful
Anita was very friendly and helpful
Janice was very nice and understanding. She asked thought provoking questions that I wasn’t thinking about to make sure my needs would be met with the unit I chose
JANICE,,JANICE, JANICE. property migration. Great service,help every way. Even w/ computers down. Clone her. Or let her give classes😀
By far the best experience I’ve had! Janice went out of her way to help me with getting the space I needed! She is so great to work with! Would recommend for sure!!
Janice was wonderful to work with and provide all the help and information to us quickly into the unit. Absolutely best experience!!!
Janice is the epitome of excellent customer service. The store is very clean and organized and I was able to purchase all of my packing needs.
Janice has made the process of renting a unit and feeling cared for a dream. She is such a joy. 🥰🥰. We do appreciate her
Janice is a very detailed oriented manager who goes above and beyond to answer all my needed questions
Janice is a great person to work with. She helped me downsize to a smaller unit with ease.
Janice made moving a pleasure and her help was amazing. Would recommend Public Storage as Janice is your best ambassador 👍👍👍
I loved having a storage unit here. Everything went very smoothly and the people were very nice and responsive. Janice helped me out a lot and was overall wonderful! I highly recommend this location.
Literally worst storage ever! After a year or keeping our stuff in a climate control unit (paying more for it) we come to find out that all our stuff has mold on it and it get completely ruin. We were paying $15 a month for insurance and when we asked if our stuff would be cover for they said that the policy would only cover $250 with an $100 deductible. Basically nothing!! All our furniture, electronics, clothes, suite case, wedding gifts were ruin and were way more than $250.00.insurance asked for pictures and receipts of every item to cover for it. Really, do not get a unit here. It will potentially get full of mold and they will due nothing to help.
Highly recommend! Janice was amazing and very helpful with helping us figure out exactly which unit we needed and helping us find our way to the unit as well. Super kind lady who was super helpful as well!
Janice was so amazing this morning helping us get the best deal and settled into our storage unit. She was very kind and helpful for us :)
We were helped by a sales assistant named Robert. Robert was knowledgeable, helpful, friendly & professional. The storage unit is clean & easily accessible.
I had a great experience with Janice!!!!!
I initially made a reservation online to take advantage of a good deal. I decided to take a look at the unit to make sure my items would fit and was informed that somehow due to a computer error, my reservation became unconfirmed. Janice was amazing in the fact that after I had left, she researched to see what the issue may have been and if there was a way for me to still receive my reservation. Not even 20 minutes after I left, she reached out to me and told me that she was able to still get me the deal for the unit. Cannot be any happier. Thank you Janice.
Janice assisted me with a smile ! Quickly and efficiently!