Public Storage Self-Storage Units at 4560 Frontage Road, Forest Park, GA

Had to cancel our reservation. Gate was wide open. No flat bed carts. Useless.

Very good customer service from Trina I almost lost my cool she help me calm down and sort me through everything

Not impressed

I was helped out today by Ms.Tanisha and hands down this was the best experience I've had with this company. She was attentive, and extremely helpful. As soon as I walked in she greeted me with the biggest smile and welcoming attitude and made sure she answered all my questions and made the purchase super smooth, fast , and easy . I am super grateful for her and will definitely recommend this facility to friends and family to come get assisted by Tanisha! Best employee at this location !

Trina is absolutely amazing!!! Super patient with pleasant energy!! Thank you for all your help today! Public storage you owe her a raise for sure!

Trina and Laura did a great job

Warning warning warning This is horrible I've been with them almost about 2 years and I noticed this I'm going to call them how can you rate your storage one minute is $200 and the next minute it jumps up to $400 I'm going to report this to the president hopefully something could be done about it this is ridiculous I believe it's price gouging and this month is outrageous everyone of those units y'all need to look into it because I've been a customer and it is extremely high !!! please think about it before you come to the storage

Clean and friendly staff

Laura & Shana were excellent they are great!!! I would definitely give them higher raises

Property Manager Laura is 💥Bomb-Dot-Com💥 She has been awesome since my first unit in 2018. Promote her please! ✨

I visited the frontage Rd location after trying to get service at 3 other locations. The staff were very informative patient and kind . They offered me many promotions to accommodate my needs . Ms.Trina is the young lady that assisted me today and with her warm smile made my move so easy . She had me in and out within 10 mins . An absolute great team member. Keep it up ladies 🤎

The manger amber with the red dreads was so unprofessional n disrespectful gave my son a use lock for his space and after he put his things in and came back the next day the key got locked inside the lock and she tell us that's not her problem than start to b real disrespectful so I walked off as I was walking off another manger name Tina stopped everything she was doing and to help us with the lock I really appreciate Ms.Tina such a great customer service

Was quoted a price online but had system issues once I got there and was never communicated that the reason for my updated pricing was because of my original reservation not being available. Been calling for weeks and got ahold of the same lady who helped me in person who then told me she will put a note on my account and gave me a number to call. So I thought this will mean my original emailed quote would be granted. False. I’ve Finally been able to call the number and was told that because I signed the rental agreement for that price that was what I’ll have to pay. (This is no issue because yes I did sign it but there was so much going on I was ready to go(but it wasn’t communicated to me that this is why)) When I called back the next day once I realized that the total was my monthly total instead of my original I thought I could get something situated. But instead of after calling customer service then calling this location back the lady seem as if she had no care about what I was saying and simply stated “yeah that’s the quoted price for your units now” OKAY, so I see that there’s no solution for what I’m saying. It is okay though. I know it’s all about getting the money.

I went to the office Ms Trina were great in explaining my account to me regarding the auction status she took ger time explaining where I'm able to understand very good customer service she's knows public storage policy very well I think her so much

They don’t answer their phone at all like ever it doesn’t matter what facility you try to call or which number I can never get a property manager on the phone

Laura Monique Nikki thank you ladies

Great service Monique Niki Laura thank you

Ms. Erica is very professional and covers all basics and complexities (which are little to none) about everything you need to know. Very kind and has great customer skills.

Amazing experience !! Mrs Erica was so nice and hopeful!!!!!

Kim and Erica good customer service

Both of the ladies where great.and very professional.

Miss Kim and Erica were wonderful they help me with all my questions and need definitely the best storage unit place

Clean and well maintained, responsibly priced units.

Trina and Laura really help me out on explaining the new rent change very welcoming ladies very good spirits

There are no carts or dollies available for use and some of these units are on the third floor (but Laura was extremely helpful*****)

DO NOT USE THEM. I paid about $70 for a month of storage for a unit that was advertised as First Month for $1. All that extra money in fees. I rented the unit on the 28th of the month. 4 days later on the 1st of the month they invoiced me an additional $230! My $70+ was for a FULL MONTH. As I only needed the unit for a week, I moved my stuff out in a few days called to clarify if this invoice was correct and they said yes I have to pay! I went to talk to the staff in person and she said no, it must be a mistake! All of this within 10 days of renting the unit for 1 month. Of course I didn't pay and they sent it to collections! Did I mention the storage unit had ants and an unknown dried liquid in it that smelled. I have photos. If you want to pay $300+ for ONE MONTH in an outdoor, tiny, infested, stinky, dirty box that they couldn't even be bothered to clean before renting then be my guest.

Judah, Kim, and Tina at property 25643. They were all very helpful and professional. I appreciated their customer service. The leasing process was quick and easy. The property was clean. Great experience overall.

Building 1000 and 2000 has rats in these buildings I was moving my stuff out and saw several rats run out and run into someone else's storage space

Judan was Very professional and explained everything thoroughly. She was a great help with getting me started with a storage unit . Thank you so much

I haven’t had any issues since I’ve been storing my items here. Today I had the luxury to flawlessly upgrade my unit to bigger one. Laura was extremely helpful & gave me a very detailed idea of what I will be able to store in my new unit. She explained everything thoroughly. I know this is out her control, but I do wish there were more push carts available. Maybe the company can invest into some more.

This one star is only in relation to gate closing super early.....I got to this at 704pm..... This is a major inconvenience....I've been on hold for 30 minutes and still waiting..... Please help me how this helps your customers....The recording says thank you for your patience..... It's not patience.....I don't have a choice.....

Please don't rent from this company public storage on frontage Rd. Forest Park, Ga 30297. Totally unprofessional and a very bad rat infestation. And the orange door insurance company they use refuses to pay for my ruin property. Absolutely horrible. Heads up this is a forewarning.

Climate control unites are kept nice and clean. So far no problems at all just the price keep creeping up which went up almost 30.00. WOW 🤯

Great and knowledgeable staff, Ms Trina is the absolute best in helping customers to their every need. Keep up the great work here.

Trina is the absolute best! She is very personable, professional, and has an amazing attitude/vibe. This location has been nothing but the best to me for the past two years and I recommend to anyone looking to store their belongings. Ask for Ms. Trina and Laura in the front office and they won’t disappoint!

Ms. Trina was very helpful, she help walk me through how I’ve could pack my storage so everything fits. She provided great customer service and answered all my questions, I was very pleased with her customer service.

Came by this morning. Office was closed due to a meeting but the ladies in the office were still nice enough to help me. Thank you!!!! The property is always clean and everyone is always so nice.

You have to get the cart from the rent office. I believe there is only one available if someone hasn't got it already. If your storage is above the ground level, the elevator is always broken. It seems like they always raise the price to fix the elevator. I went try to get in my storage and I couldn't because the elevator was broken and they don't give you the code to the other door that would allow you to get to the the one that works.

Trina was very informative and helpful.

If I could leave 0 stars I absolutely would. I’ve had my belongings stored here for 6 months, I come to move it out and apparently there has been a rat infestation that they were aware of. Closed down buildings 3000 & 4000 because someone left perishable items in there storage. I was not notified of the issue to determine what to do with my belongings. Would not recommend a place that neglects their storage spaces of well known issues.

Prices for rental are ridiculously expensive

Very helpful customer service and simple process!!

Trina was awesome she was the reason I came back Awesome Service from both ladies

Laura is Top Tier!! Always great customer service and very welcoming. 100% recommend this location! Thanks Laura 😊✨✨✨

Good

Trina at the front desk was a pleasure to work with, very pleasnat, and always had a smile. She went above and beyond to make sure my husband and I were taken care of. Public Storage in Forest Park is highly recommended.

Great storage place

Laura and Trina were very helpful, knowledgeable and nice. Laura checked us out, she was patient, explained everything from hours of operation, unit insurance, pymt ,late charges, activation, downloading app, and what to do when we no longer need storage unit etc. Laura and Trina make sure they enforce that mask are required entering store 🤣 they do not play about mask. We want to thank them for being so professional because providing great customer service is getting to a place its non existent. THANK YOU LAURA AND TRINA....LATORIA & KENNY

Good place i had storage thier for 5yrs. nerver had any issues

I went here to get a storage unit at the last minute. I was greeted very well at the facility and given great information well in my budget. The associates that helped me was Sophie and Laura.

I’m a auction buyer I went to this location and when I walk in the ladies quickly greeted me with a smile and told me their system was down I was a little upset but ms.Laura and ms.Trina told me that one of us can go around the corner to check you out to pay they were the best seeing that I had driven a long way I greatly appreciated them thanks ladies customer service job well done…….

I went to this location rented a unit the ladies ms Trina and ms.Laura customer service was very good the ladies welcome me with a smile and walk me to see the space that was very good I would have gotten lost in climate building thank you guys awesome job.

Went to this location the system was down the ladies was awesome with customer service thanks a bunch ladies greatly appreciated

This location is the best the customer service the ladies have Ms.Laura and Ms.Trina made me feel comfortable and satisfied one of the ladies walk me to my unit and the other completed my rental very good customer service….

Clean easy to access and the staff is always polite.

Gratis Service from Trina Laura and Nikki

Laura and Sophie were very kind helpful and efficient I think they should get a raise 👸🏾

I had a great experience with Ms.Laura&Sophie 5star 😁😄😃😀😍

Absolutely a fantastic experience. It was my first time renting out a storage unit and I was helped by the lovely Ms. Trina as she gave me all the information I needed to know while being super nice and friendly. This is a great location and Ms. Trina is the best. Highly recommend this place.

I went to this location last Thursday the greeting from the ladies in the office Laura and Trina was very nice with a smile the ladies gave me the information needed thanks…

I appreciated the service from Nikki and Trina

Great place!! Trina was such a sweetheart. Very friendly!! I also left my drivers license on the counter and y’all, she called me and informed me.. also waiting several minutes after business hours for me to drive back and get my drivers license back from her. That’s great service right there!!!! Clean and very nice facility! I’m impressed!

Nikki and Trina both providing great Customer Service today

Wonderful over the phone service, quick and easy process very much recommended Trina and Nikki were awesome

Wonderful Customer Service from Trina and Nikki amazing service thank you ladies

Been a cli not for years. Excellent costumer service from Trina and Laura !!!!!

I went into public storage on frontage rd and young lady Semone Thomas has went beyond and above her customer service to make sure i was okay while i was renting a storage and i just want to say she was very helpful today and thank you frontage lady

I want to give a special thanks to the PS crew, Diamonds, Mrs. Laura, and Mrs. Trina at 4560 Frontage Rd in Forest Park, Ga. I had a limited amount of time to move things in while they were experiencing power outages and was waiting on GA Power to fix it. The elevators had stopped, and they were waiting on the elevator vendor as well because the climate control could not be accessed. They told me not to worry and that they would call when they had an update. They were very communicative and they did call me and inform me when GA Power and the elevator vendor had gotten the elevators back to a functioning status. I was so flustered, but they were patient and kind and I appreciate it. Moving is such a stressful process anyway without added complications and they were just what I needed. Thank you!!!

They finally have the lights on inside.

Excellent customer service

I helped a friend move his stuff out of this place his unit have been broken into they stole some expensive stuff company said that they was not responsible and also they say the cameras do not work so he was on his own In order to get in this place you have to go in through the gate with the code once you get in the gate you drive tour your unit which his unit is inside you have to use a code to get on the elevator go to his floor where his storage unit was and they say they were not responsible for his stuff being stolen out of the unit and they had no footage of anybody who might have stole it out of his unit I would never used this location for storing

The customer service representative was wonderful

I booked online with no problem and once getting to the property it’s self serve which is a problem. I didn’t get my code to access the Hallway of my unit then I was put on hold and talked to 3 different agents to get the code. After that I got to my unit and these was no blue security tape on my door and my lock was NOT inside my unit. Also the office was on “self serve” that day so no one could bring me lock which was suppose to already be done. The units are suppose to be cleaned after each vacancy but of course mines was not . It was an all around bad experience and the customer service made it no better truly. Do not waste your time at this frontage rd location.

Diamond was helpful with renting a storage space. Thank you for your assistance.

Really great services with diamonds and nicks i recommend there services

Lacresha was great in helping me with an unit i needed also showes me how to download app thanks great customer service

Lacreaha was great she showed me everything I needed to know and very patient very informative as well great job

Lacresha was great!

Lacresha was great and has great customer service skills. She was awesome

Lacresha

I came here two months ago to complain about my door being stuck left my key here and all I spoke to someone name Sophie she told me she would place a work order for my door to be fixed came here today and explained my problem to Lacresha not only did she help me transfer I to a bigger unit but she was so helpful with helping me try to get the unit door open so I can get my stuff out I wish I would have dealt with her two months ago I have been here since 2011 and she has given the best customer service ever 5 stars 10 times

Only one elevator.... painful

Sophie & Laura was so helpful they made sure I was helped every step of the way I feel I could not have chose to store my things at a better place it was clean smelled good & customer service was impeccable 💯💯

Laura and the whole staff was great 🔥🔥

Lacresha was amazing today with helping me set up a unit. She has great customer service skills!

Awesome place to store stuff - staff is amazing and super helpful!!!

Lacresha thank you for your assistance today!

Lacresha was helpful, patient, and able to give me a solution to my concerns.

Lacresha was really polite helpful and explained everything well. Thanks so much

Lacresha

Lacresha Washington very helpful and patient with us thank you so much you are so kind

Lacresha was the best she’s very professional has plenty of patients

Lacresha was super nice and helpful. Great energy!

Lacresha was great!

Lacresha helped me with my questions and made the process easy

Lacresha was very helpful and polite thank you so much for great customer service and helping me with the app

Lacresha ......EXCELLENT SERVICE TODAY

Lacresha has been alot of help I can tell she is not feeling well but her customer service was still great! She helped me download the app as well great customer service get well soon lacresha

Lacresha was so helpful with my storage needs. Thank so much for taking the time to help me and make sure my storage needs. I appreciate you so much Lacreaha. Nikki was so helpful as well. I appreciate both ladies. Amazing job.

I use this location every time I’m in need of a storage facility and it’s always a pleasure thanks to Laura. She is very nice, professional and efficient when dealing with customers.

My first time ever renting a storage unit and it was a great experience. Laura assisted me and was very helpful and pleasant. She was informative, answered my questions (I did ask a lot of questions but she made me feel comfortable and did not mind answering them). I was able to get the unit type requested (I reserved 2 weeks prior and it remained available) and better yet, I was able to get a unit at a convenient location inside the building for a reasonable price. Overall, smooth process and excellent customer service! Thank you so much Laura and PS! **UPDATE** After several months renting from this storage facility, while I did get an advanced notice that rental price will increase (went up by $30 monthly), I just feel that should have been communicated from the very beginning as a first-time storage renter. So, just remember this to all you first-time renters and anyone who rents a storage unit, thanks.

Lecresha has been so helpful and patient with me first time using storage and she made my experience easy thank you.

Lacresha did an excellent job showing me the ins and outs of the app and its operation, provided astounding customer service and was gracious and professional in showing my storage space as well as many other options! Great customer service. I didn't say merchandise but the way she was promoting it to me made me think about coming back in to buy the wraps for my furniture she is great glad I choose this location to store keep up great work

Lacresha is VERY VERY helpful!! She helped us figure out the issues we had with locks, as well as lighting. She was able to discuss everything we needed to know to make the best decisions about our storage unit! She also made moving into our unit easier by offering push carts!! Most helpful representative we've had this far. She's indeed amazing

Greetings, LaCresha Was a Great Blessing, with her help on Saturday, May 15th, 2021. With my choices of storage units @ 4560 Frontage Road. Also helping me refund for storage unit locks 🔐 which I already own a lock. Thank You!!!

Thanks so much to Mrs. Laura she was such a big help with my storage needs today. Very professional and knowledgeable!

Ms. Laura at location 25643 was amazing. She explained everything in great detail to ensure I was completely satisfied with my unit.

Lacresha was the lady who truly helped me out. She was all by herself on this busy and rainy day. She assisted me with a lot of patience. 🌟🌟🌟🌟🌟

Nikki and Shay were the best! So easy knowing that moving can be stressful. So grateful!

Hours should be extended.

Laura was awesome ! Saved me money and got the process done swiftly and diligently ! Excellent Service

I LOVE Miss Laura!! This was my first time renting a storage unit and she made this process so easy for me. Even though I did a lot of research online before reserving my unit, I still chose the wrong size. On my move-in day, Miss Laura made it so easy for me to switch units and was extremely helpful and accommodating. Also, this Storage facility had the lowest rates out of about 5 or 6 other facilities in the area that I considered! I have a 10x10 for an AMAZING price! Thank you! - D’Naija

Need dollies

Great

Lacresha was very helpful helped me check in and showed me my unit

I had very lovely experience today at my 10am reservation appt . LAcresha helped me . She’s literally been an angel in disguise during a time of hardship during a pandemic. She was so informative and she went above and beyond her job requirements for me . Thank you and I thank public storage for recruiting such a fantastic employee like her .

I had the most experience with Lacresal at public storage each time I came it was experience that you want to tell all your relative and friends to people you don't even know personally. A perfect 10

Exceptional customer service the ladies at frontage rd. Please go see Laura and Justus they will provide you will above and beyond service!!!

I met Ms. Laura at this location and her customer service was awesome. She was very helpful and the unit was very clean

Laura did a wonderful job, very attentive and kind. Gave me a great deal and passionate about her service to others 😊.definitely recommend this storage facility.

Mrs Laura is Excellent!!! Her customer service is professional & her attitude is genuine!! Made my day !

Laura and Lacresha knows about great customer. They are willing to go beyond just your storage needs. Thank you ladies your understanding and kindness :)

Spacious, lots of down to earth people. Good prices!

Justus has been a perfect employee and has helped me in any kind of way just giving her a perfect review of her performance.

The lady who helped me was very polite and professional

Today I was at this location and I was given the best and swiftest treatment of all of my needs. Very nice and professional! I was assisted by Laura

Even on Sundays, these folks are really pleasant to do business with, thx.

I actually like this location on Frontage Rd. The staff is friendly, pleasant and the facility is clean.

Clean and secure. OVERSIZED numbers identying the buildings would help ALOT

Used to be very convenient for me but so much construction is going on around this facility making it difficult to get in and out of.

On October 21, 2020, I had the pleasure of being serviced by Kim E. Kim was exceptional in her service delivery. I was having a very rough day but she changed that and made my day an awesome day. Kim was engaging, thoughtful and considerate. But more than that she was kind and her smile was infectious. She really made my day. Kim also went above and beyond for me. She made the call to another branch to arrange an appointment for me because her office didn’t offer climate control. Kim professionalism was very much appreciated. She really made my day. Thank you so much Kim E. I think you’re awesome and public storage is lucky to have you. Thank you Kim for making my visit with you special. If you’re looking for exceptional service go to the public storage located at 1471 forest pkwy, lake city, Georgia and ask fir Kim E. She’s the best.

These people are VERY RUDE, and they do it in a nice way so you won’t feel offended.. so they say rude things with a smile... when I came here I had issues with a girl at the desk and she was very short patience. I signed up for automatic payments AT THE STORE, now I get a email saying that my automatic payments were turned off.. and it seems like it was done intentionally... I spoke with JUSTICE and at first she said tried to help me but NOT REALLY.. I was upset and hung up then she called me back with a solution while I was typing this and corrected it with the district manage.. so JUSTICE helped me After we had a misunderstanding, but onsite customer service isn’t that awesome.

Nerve too raise rent during these times bad company values 😤

Special Thanks to Mrs. Laura! 😊Great Hospitality and Customer Service! The best staff members that I've come in contact with. Keep going strong and God Bless!

I think Laura is great. She's always on top of things concerning property as well as customer issues. Not to mention, she is very kind and courteous. A great person to deal with in what could be a stressful situation. Keep up the great work !!! 😊

Good

Brianna and Kimia were knowledgeable and helpful and afforded me the best bang for my buck. This was a PS I had no idea existed right in my neighborhood. The facility was clean and well kept and I feel comforted that my goods will be protected. Went back the following day when the movers arrived and Laura assisted me. This woman is a SUPERSTAR! They were having issues with one of the elevators my storage unit was in and my movers were arriving in an 18-wheeler in less than 5 minutes. She was able to move my unit to the other side of the building just in the nick of time! She coordinated with the drivers to assure they would fit through the gate and she even opened the garage to allow easy access for the movers. She was quick, knowledgeable and fast! I appreciate all the hard work of the workers at the PS on Frontage Rd. Thanks for providing outstanding service!

Very poor being charged for something I have no knowledge about

This is the best location to Me if you need to keep a storage. Never any issues and my things are well kept from move in to move out. I like the availability to pay online makes it easier for Me.

I had an awesome experience with this location and staff. I'm not in the area much during to being a truck driver but Dee mad the whole process quick and easy. She and the rest of the staff were pleasant despite a crazy situation happening outside with another customer. She even suggested product to get as well (Great Upsell)

The employees were nice when I came. Never gave me a hard time. Always helpful. The reason I'm giving it 4 stars is because when it comes to the bill, they change it every so often. It started of with 70 and eneded up to $103 within a matter of months. I feel like they should increase the price every year.

Manager Dee was excellent!!! She helped me to rent quickly and was an inspiration as well!! Thank you Dee!

Very nice and professional there. I was at the wrong one but how nice they were I decided to change to this location

Excellent customer service. The representative made the move in process very quick and easy.

It was a pleasant time with KIMIA.

Dee was very thorough and helpful 😊 She got me setup in no time!

Very friendly employees

Great service by Deborah! She was very nice and professional. I appreciate how she thoroughly explained the entire rental process. Thv rest of the staff were very nice. The one thing I wish this facility could change is better access to the units located in the climate controlled building. Overall, a good experience

Both Dee and Tarsha helped me with booking a unit at an awesome rate! They were both professional and displayed excellent customer service.

They put a charge on my account and it shows up in my email but when my girls and i fix the problem they didn't send it to my email that i fix the problem i have been with them a long time and to not be treated right is not right when a change been made to your account of any kind you should get email about it

I've received the great customer service here. Latarsha was the person that helped me. She was patience, professional, and answered all my questions.

Overall the workers were nice but I didn't like how the website mentions providing trollies but when I've paid my money and I asked for a trolly (was not offered one) they were said to be in "short supply" even though there's no one out on the property. I had to carry my boxes to my storage unit on the 3rd floor. I'm thankful for the elevator but I feel the advertisement was misleading. Also I was offered a "deal" for $24. Then when it was time to pay a $15 insurance fee was added. Two misleading ways to pull you in. Bait and switch at its best.

Laura really took care of me. She was extremely professional and patient as well. She has excellent customer service skills.

Deborah and her co-workers were very nice and helpful, but as I walked the property, I noticed several things, that should not be. In the climate control building as clients move out...they sweep their trash out into the middle of the the floor and leave it there for the staff to clean up, I found several wet areas on the 3rd floor (which concerned me about the safety of my property) which I'm reading the insurance info about, and the elevator was left with moving debris. I felt that by 11am (they open at 6am-7am) most of that would've been cleaned up, but I do not work there, but with a staff of 4 or 5 people by 12pm...that property...should be more on point with the cleanliness. Over all..with all the construction going on..on and off the property...the outside is cleaner and nicer than the climate control building. I just hope after the the construction is done, that this Public Storage site will open up more parking for customers.

Dee and Laura have great customer service.

Dee is great and so helpful

The manager named D was excellent and helped me understand everything clearly and answered all my questions. The site was clean and in order.

Bria Did An Excellent Job!! Very Great Customer Service! Very Affordable Also!!

Very professional. She knew all the rates and explain all my fees. Associate Bria

Great

Bria provided excellent customer service. I will recommend to friends!

I had to make a last minute change before my movers showed up and Laura was super friendly and helpful assisting me in rearranging everything and figuring out the new unit before the movers arrived. I don't think I could have gotten better customer service from anyone else.

Latarsha was awesome

Laura is absolutely amazing, she took her time and answered questions patiently, great Service. Thank you

Please go here, please pass by old Dixie hwy. You're surly to pay if you don't believe this!

This place is great and Dee is sooo sweet!! Excellent customer service!!

Great service from Bria, super helpful!

Nice facility and Bria was very nice and professional 👍😎

Brian was an outstanding sales person. Very pleasant.

Bria was awesome! Very informative, helpful and cheerful! ❤️❤️❤️❤️

Had to help my sis move, we were in and out quickly

I was a bit upset the place closes at 7 I got there at 6:15 and they told me I could not use a cart I should be able to use a cart until 7 so I had to carry everything by hand down the long corridor and to my car

The only reason I’m giving it 3/5 is because three incidents have occurred where my friend had to use the restroom. ( Denied access ) then myself had to use the restroom denied a access. So I already got the are Toilet is broken. Then got the we don’t have a key next from Deborah. Kinda like how when I asked if you had bolt cutters you said no (which was true) but laughed at me when you went back inside and forgot to tell me y’all are capable of putting in a work order to cut a lock?! Not to forget that they have a bathroom inside which Kim I believe so kindly let me use once! Deborah relax your human just like everyone else kindness don’t cost a thing 🤨

The elevator closes and you have to keep putting your code in. It makes it difficult for movers that it doesn’t stay open. The receptionist Kimia was very sweet and helpful. I give her a 5 but not the unit.

Bria was very kind...she helped me find the perfect space for me fast and ez

I have had a unit here for about 3 months. I’ve been dealing with an issue concerning my payment and what it should be and I must say if it wasn’t for Ms. Laura I’d probably be at another storage facility. It takes a special person, someone who genuinely cares about their position to actually stop at nothing to help a customer. I have had a bad experience as far as dealing with so many different people over a long period of time while having a serious issue at hand such as my monthly payment, my entrance access, and my unit security due to a screw up at the beginning of my process. They are still working to fix it but I am just so grateful that Ms.Laura took the time out to actually serve the customer. Plenty of times, I spoke to other managers who didn’t care to help. Every time I have visited she has been welcoming and shows sincere concern and support.

Destiny was great. I was able to get everything done in a timely manner and everyone was very friendly. You guys have a great team at this location.

Kim Helped me. She was kind, highly informed about the property, and had great enthusiasm. She help me to reconsider the unit size unit I was getting and make a final decision about what I really needed. She assisted in a very professional manner. She made me glad that I chose this location!

Laura and Dee were awesome they helped me set up my account when the corporate customer service failed miserably. Happy customer

Very friendly and helpful. I never rented a unit before. She was patient and thorough. I look forward to speaking to her when I need too.

Deborah helped me pick out the perfect space for storage. I was floored with her attentive attitude and overwhelming positive attitude. I am very happy with her services and plan to remain a customer as long as Public Storage employs individuals with her demeanor.

They don't have any moving equipment, bring your own dolly and moving carts.

They got rats.

Good staff ! Thanks Deborah 👍

I received great service and customer service from this location, and Phillip was the very nice young man that helped me out.

Wonderful!!!!!!!!!!!!!!!!!!!!!!!!!

Deborah and Kim assisted me. They were courteous and knowledgeable about the facility and all that I could do. The price was good and it only took minutes to get me set up. I really appreciate them.

Great place I just love it miss Laura and terrance are wonderful I most definitely will be back thanks guys for your help

I had a great experience at this store from Nakita & Nemon they were very cordial,professional,and informative.i love their customer service.

Bad.

Vida stopped by my unit and asked if I needed any help, no employee has ever stopped to ask me that great customer service vida

Vida has great customer service

Vida was amazing and provided excellent customer service. She assisted my daughter and I throughout the whole process. I definitely recommend Frontage Road. Terrance is absolutely amazing as well. Thoroughly enjoyed the whole staff.

Vida was excellent! ❤️🥰😍 Loved her customer service! I love frontage Public Storage

Vida, Terrance, Shay, and Dee was great and professional! Definitely will use in near future if I need storage.

Vida and Terrance helped me load my furniture onto my truck they are great!!!

Thank you Brianna!!!

Very polite !!!service good

If you gotta have ..have your things stored here !

Mrs Delisha was very helpful generous and answered all our questions I would highly recommend going here

Lesha was very friendly & professional. Thanks for making the process so easy. :)

This storage is the best! Great customer service and best prices in the area. Lesha was awesome she provided great service and provided me with the perfect space i needed.

Rented a U-Haul here. The staff was very friendly and helpful, although definitely under-staffed for the level of business. If you are picking up or renting equipment here, plan on being here at least an hour, if not more.

The service is awesome!!!!!!

Dee was more than helpful... She was exceptional! Every need I had was met in a minimal amount of time as we were short on it... just before closing. Management, please Keep her happy and satisfied so she can keep everybody else happy and satisfied!

We came in today and Laura was our representative. She serviced us while on her lunch break . Her customer service was great !

The young lady Dee was great with working with us she got use taken care of very fast and she was very sweet love her especially when we had a bad to begin a great way to end the day

Daleshia and Laura were extremely helpful in my time of need...best customer experience I had in a while..truly appreciate it!!

My experience was great with Daleshia she was very helpful and had great customer service skills. She made the process quick and easy. i loved her thanks daleshia.

All I can say is incompetent. Called about storing a car I planned on buying and I was told it was fine with the bill of sale since the tag office would be closed. Went in the day prior to confirm before buying the car, they told me yes it’s fine. Showed up Saturday morning with the tow truck and the car and I was told I couldn’t because I don’t have proof of ownership. Title signed by me and a Bill of sale is ownership? All they have to say was you’d need registration and I could’ve been on my way. Wasted my time and money. Closing the unit I have with them ASAP‼️

The manager at this property was astronomical I believe her name is Daleshia! 😊 She made it such a wonderful experience in the face of a terrible time!

Laura and Daleshia were very knowledgable and customer friendly. Laura made my rental experience easy and worth me going thru traffic. I am definitely recommending this location to friends and family

Sometimes the elevator works type of spot... Workers on CP time other then that nothing happened to my stuff so it was ok

It's awesome. Rates are great. Great customer service. Much more

AWFUL!!!! Overpriced and customer service is terrible. I also do not feel confident that my belongings are secure.

Very well keep it is nice facility daleshia who assisted me was very helpful and kind

The manager at this place is very cool understanding Not to mention he will help you in any way he can

Miss Laura was EXTREMELY helpful with showing me this unit and giving me the best options to choose from!!! Thank You so much!!! Strongly recommend this location!!!

Lesha was a great help to my mother and I today. We originally chose a different space but with the help of Lesha and talking to her about the different furnitures we have, we were able to pick the best space for us. Thank you so much for the help!

Very friendly and informative but disappointed in some of the info that I got when I called in but that's not on the property manager that's one customer service but very very pleasant experience

Outstanding customer service and clean store!

Courtney was terrific and awesome at her job they should have more of you if I could I would rate you 10 stars thanks for the tour

Super clean and secure.Lesha was super helpful and Very FRIENDLY

Laura was very kind , very knowledgeable of the business.She has the excellence of a person that should be at every location. Her intellect for knowing what I need before I even ask superior service. I will be recommending your service with the film company o work with. Liongates a Marvel will know about your service.

love this place staff is the besr

It was an awesome experience working with the team at this location. They went above and beyond to ensure I was able to utilize their services. Due to a storm the computer system was down, nevertheless, they honored my reservation, manually processed my application and still gave me the online discounted rate. I appreciated the outstanding customer service provided by Sheryl, Laura, Shay and Daleshia. They turned a stormy disaster into a sunny storage day! I'll always be using Public Storage for my storage needs!

I'm so glad I went to this location. Laura went above & beyond to find me an easily accessible spacious unit. I got a large climate controlled unit on promo special for way less than other locations small non-climates.

The staff at this location was,amazing.. Sheryl Daleshia and Laura are so nice,and helpful!! I'm happy I came!!

Laura helped me and was so sweet and took her time explaining everything. It is a paperless environment that I love. The customer service was excellent which surprised me because I had this idea of what renting a storage would be like, netflix original horror movie, and it was like a great Disney experience. Thank you LAURA

Rats!!! My stuff got violated in the worst way from a rat 🐀. Primarily my recliner chair. Heads up good up good ppl condiments are a food that would have them not honor your claim. I had an old unopened bottle of mustard and season salt (that the rat didn't even touch but was thrown away) that caused the investigator to decline my claim. I told a coworker and they spoke of rat problems. Fyi 250.00 is not enough to replace the chair and other items. The rat traps at every isle is a joke. Dont end up like me. Y'all stay blessed!

Safe enough

Friendly

Not really liking this storage. Too dark inside. Not many lights nor cameras inside. Anything can happen so never go alone. Then it sucks they lock the bathrooms. I dont understand why lock them if people moving alot of things in or out. They gotta leave to go to find a bathroom at other places to pee then come all the way back to finish loading or unloading

Great customer service skills, very informative. Nice experience

Drove all the way over there with a reservation & they tell me they didn't have any available

Service was EXCELLENT! Sheryl was very kind, attentive, and explained everything to me concerning their facility.

Shami was very nice and helpful. Awesome customer service an good at her job. A1

My experience was getting in was great. Sheryl did an awesome job explaining everything with a very friendly, positive attitude.

Customer service is an absolute joke here. I drove all the way here to my unit just for the lights in front of my unit to not even work. Majority of the lights in my row were out. I called the front desk and the unprofessional broad that answered the phone didnt even pretend to care. I even drove back to the front to ask for a flashlight. Not so much as a hello when I walked in and I was brushed off with a quick no after asking for a flashlight. Im sure it's a safety hazard of some sort to have people in the dark, in addition to the broken glass that's ALWAYS on the ground. If you have to go with Public Storage, I advise you to go with a different location.

Sheryl is Sweet, Kind, Friendly, Patient, Competent, Helpful, and Professional! I Highly Recommend asking to work specifically with her by name!😊

Sheryl was very professional how she help guide me with this process. Moving has been a ver strenuous process and she's taken a great load off of me.

Sheryl is great

Me Laura always take care of me

Laura has always been friendly. Thank you!

I had a great experience there. Dior has great Customer service skills. She made the rental process easy.

Sheryl was great at assistance 👍🏾

lisha was very helpful and informative in setting us up with our new storage unit!

I am a big fan of Customer Service and was very surprised at the level of Customer Service at this location. Shun and Dior were very knowledgeable about the property and informative of any possible scenarios. They both had CHARACTER and displayed a sense of pride in their job. I left with no questions and a sense of security. I had to give them there props !!!! Great job !!! Need more businesses to take the approach you all have when hiring. Thanks !!!!

Location is not well kept and needs new management. The storages are trashy and most are damaged.

Daleshia provided fast and friendly customer service, she had quickly shown me the storage space and signed me up.

Lesha was excellent

The only thing is that the prices increase

Great customer service. Dalesha was very friendly and helpful in getting me checked in.

Safe location but never answer the phone

Amazing, fast and efficient service. Daleisha customer service was excellent.

Please don't ever Fire Me.Dior Ever,She Has Great Customer Relations Skills 😁

I arrived yesterday, 11.16.18 to check out the possibility of renting storage at this location and I Am So Glad I Did! I experienced An Awesome Spiritual Connection with Laura, who showed the unit I decided to secure/rent! Thank You Laura; I am expecting continued Greatness moving forward!!

My kind of place

I came to this location to get what I intended and that was great customer service thank you to the ladies Shun, Laura, De De for giving me great vibes Thank you!

Shery was a amazon and helpfully

Good experience and gave me a good insight on facility and a warm open feeling and peace of mind...

I've been with this property for over 4 years and i had one returned check and they cut my lock and i had to purchase their lock. The young lady was unprofessional . They cut the lock at the end of August and I came to storage in October, and had to purchase another lock. All fees were paid at the beginning of September.I dont want to do business with someone who is unethical and has no regards to loyal customers

9.6.17 Update: My account was finally adjusted to the correct amount. No additional issues over the past 30 days and I love the cleanliness of the units and facility. Increased my rating from a 3 star to 5 stars.

Sheena was very professional, amiable and courteous. She made securing a storage locker for my move stress free and fast!

👍

Judan, The Relief Manager, is always courteous, professional, and efficient. Her smile is genuinely welcoming and sincere. Our location is clean, secure, well-maintained, and we feel that our safety and security are a priority. Thank you, Judan! Thank you, PublicStorage!!!

Forest park location is awesome!! Ms. Laura helped me sooooooo much. Im telling you she is truly amazing. She was patient and very thorough and she got me completely taken care of. Thank you soooo much Ms. Laura.

Came into the office today and received amazing service!! Mrs. Laura, Judan and Daleshia not only took care of me but had me laughing in the process!!! This team is awesome and funny!! My experience was great!!

I went for my storage space and I wasn't feeling well today. I got amazing service and Daleshia really made my moving that much better!! Thank you for making me feel better!! I'm so happy I came!!!