I just rented a space with the public storage on frontage road! The property is very well kept and clean, the access to the storage was easy and convenient and the ladies in the office were so helpful and inviting! They are definitely an added bonus to have great customer service! Especially when you're having to put your valuables in storage! I would recommend this location for any and all of your storage needs!
Hello, Wanted to take moment to thank the staff and crew at Public Storage, Laura & Pam went above and beyond to help me with info I needed. Always kind, friendly and personable..... Thank you much -Ma-Lik Ahmad
Ms Laura has been very helpful and kind every time i have been with them for almost 3 years now Great Customer Service i recommend to the fullest!!
Exceptional customer service! Ms. Laura and Ms. Pam exceeded my expectations to accommodate my storage needs. If you’re looking for storage, definitely check them out.
Ms. Laura and Ms. Pam provided the best service I could ask for. They were amazing!!!
This is the best storage facility, in forest park, Ga The Staff are very helpful, Especially Pam & Laura
shannon was amazing and helped me patiently as i checked in. her thorough explanation and attention to detail showed her exemplary customer service skills. thank you!
Tierra made the process easy to move out providing me with information and checking to make sure I was good any time she seen my family and I. It is so hard to come by outstanding customer service and it being genuine.
Visited the location today and was very pleased with the outstanding customer service from Pam and Laura. They made sure that my rental rate was reduced and can call or stop by any time for my concerns I appreciate this staff
My first time using Public Storage and so far everything has been great!! I got my unit at a great price I hate they given no discounts for being a veteran seems like Georgia is anti-veteran the business here don't give the veterans nothing!! The staff is very professional and always eager to help. I have a climate controlled unit 10 X 15 more room than needed for now!! I like how you can add the insurance whenever you want it's not something you have to get right away or if you don't get you can't add it later!! Public Storage I would recommend them!! They also have parking spaces for your car you can store it here as well!!
Shannon was amazing and worked in a timely manner
Had to try and help someone who got evicted from their apartment and moved something to storage for them. It's all about God for me ๐
Lara and Pam are so helpful with everything! It's a very secure place. My stuff is safe for sure.
Rickeena was wonderful she made sure I had enough information on everything I asked. I just wanted to thank her for the extra mile she went to meet my needs. Keep this employee great vibes๐๐
Best customer service ever. Was very helpful and made sure I got what I needed. Thanks Laura and Pam a million
I could not be more happy to have this friendly and helpful crew at the public storage location. The DM Curtis was there and helped with my unit. Rickeena and Laura had excellent customer service. I am very grateful for them.
I was shown multiple units in person to gauge which one would be best, but it took a couple months before I actually used the spaces and saw they weren’t what the lady told me and are way too small. Every time I go into the office, the women there seem to have an attitude and don’t want to assist. The prices I’m paying are not worth the sizes of the units and I would not have used them had I been given the correct information by the front desk. The first month, my family couldn’t access the indoor unit. It would only allow access from the front desk and the worst part is I was under the impression, that they had 24hr access smh I definitely will not use them in the future or refer anyone. I do hope they get better
Update: I have been back several times since my initial review and the customer service was completely different! Maybe I caught them in a bad few weeks. Either way I want to express that I appreciate the change in the service and at least wanted to add another star
Perfect service. I was only going to do a storage for one month, but the lady working during the weekday was able to help make an even better decision at a better price. Her plan was way better than mine because I ended up paying for three months at one time. The lady working on Sunday was so sweet and patient. She gave me some good advice, helped me pick out a lock for uhaul so they stuff wouldn’t fall out while driving, all while my phone was on 1%. You never know what people are going through and I was really going through it and the lady from Sunday took such a patient approach that brought me so much peace that carried me through the week.
Trina W. was a great help. I really appreciate her kind & courteous, can do attitude. Thanks Trina!
Wow is a understatement! Mrs. Laura and Mrs. Trina were so helpful with all the knowledge they have on everything is was that I needed. Fast, Friendly service. This Forest Park location on Frontage road by far is one of the best I have used. Thank you ๐ ladies wonderful customer service!
I received courteous and efficient service from customer service.
Staff was awesome!!! Very nice office snd space was clean love it!! This is my forst experience renting a storage and i love it
This location is excellent the customer service team is top tier
very nice and knowledgeable staff... Pam, Trina and Laura are a godsend.. Peace and Blessings
I received exceptional service yesterday from Trina and Pam. Trina was able to help me navigate through a tough situation, and I left extremely satisfied.
Aka Kimberly Williams
Laura was great . She helped me find the best unit for my budget and quickly .
I was able to purchase my unit online without having to come into the office. I'm able to enter and exit the security gates using their app with my smartphone. I enjoy the convenience.
This is the worst storage place ever I rented one a year ago all my stuff was molded and wet and was late one time and they cut my lock saying someone else did it half my stuff gone mad again just recently did the same to my nieces unit all wet and molded and half her stuff gone cuz again she was late so they changed the lock then said someone broke it too and u can’t see it or who went into unit crazy how this keeps happening NEVER RENT UNIT HERE
Trina, Laura and Nicky provided excellent customer service!! They answered all of our questions and provided real-time guidance on PS unit availability and resources making our move-in an efficient and pleasant experience.
Laura, Lauren, and Nicki has great customer service all of them were very nice and the storage unit environment is very clean.
Trina was excellent help! She made the whole process of me changing storage units very easy. I was alone and had to move stuff. She showed me how to use the cart the most efficient way to safe me a lot of walking.
This Public Storages customer service is impeccable! My salesperson was very knowledgeable of her position. She showed me the unit size I requested and I was sold. Before I knew it, I had my contract, keys and I was out the door! This property’s management and sales team deserves a 5 star rating. I would highly recommend using this location!
Ms. Laura, Trina , Pam and the District Manager provided me with Excellent Service
Everytime i come here to try and get some info from someone after 11 it’s never anyone answering the phone nor on the property it’s 2:30 and I’m trying to get a cart for the third time 3 different days and the door is locked smh
I want to thank Trina (Manager) of this facility for providing great customer service. She went above and beyond her call of duty. I recommend this storage facility. Thanks again Ms. Trina!
Ms. Laura & Ms. Trina are awesome! I called in about some questions I had from online and they were able to get me a sweet deal in a unit that works better than what I was looking for both space wise & climate control wise! The location is clean and seems secure. The process was quite painless. 10/10 recommend!
Definitely would use a different storage unit, after 4 months, they raised my rent by 50 bucks a month. Ridiculous for a place this old and not climate controlled.
I had my property stored at this location for a year. While I had some issues on property, the Staff/mgmt team, graciously helped me with finding alternate solutions, to help.Ms.
TRINA was a huge help while I was on the property. Extremely grateful for her.
I had an experience experience with Laura
Judan and Laura are the best staff workers that work here. They are very helpful and I enjoy my service.
Miss Trina was awesome to work with she got me right ๐ช๐พ๐ช๐พ๐ช๐พ
Triba was so kind and helpful I got list going to my unit in this big building went back to the office she said I'll take you there thanks alot ms trina
Ms.Trina is amazing. Customer service was great. very helpful at the location.
Thanks for the best experience Ms.trina!!
Out on the property talking with Ms Trina her customer service was very helpful explaining if I transferred to a bigger unit she was very positive and informed me about the entire process thank you Ms Trina
Clean up the place. Staff was slow to help.
Had to cancel our reservation. Gate was wide open. No flat bed carts. Useless.
Very good customer service from Trina I almost lost my cool she help me calm down and sort me through everything
I was helped out today by Ms.Tanisha and hands down this was the best experience I've had with this company. She was attentive, and extremely helpful. As soon as I walked in she greeted me with the biggest smile and welcoming attitude and made sure she answered all my questions and made the purchase super smooth, fast , and easy . I am super grateful for her and will definitely recommend this facility to friends and family to come get assisted by Tanisha! Best employee at this location !
Trina is absolutely amazing!!! Super patient with pleasant energy!! Thank you for all your help today! Public storage you owe her a raise for sure!
Trina and Laura did a great job
Warning warning warning
This is horrible I've been with them almost about 2 years and I noticed this I'm going to call them how can you rate your storage one minute is $200 and the next minute it jumps up to $400 I'm going to report this to the president hopefully something could be done about it this is ridiculous I believe it's price gouging and this month is outrageous everyone of those units y'all need to look into it because I've been a customer and it is extremely high !!!
please think about it before you come to the storage
Laura & Shana were excellent they are great!!! I would definitely give them higher raises
Property Manager Laura is ๐ฅBomb-Dot-Com๐ฅ She has been awesome since my first unit in 2018. Promote her please! โจ
I visited the frontage Rd location after trying to get service at 3 other locations. The staff were very informative patient and kind . They offered me many promotions to accommodate my needs . Ms.Trina is the young lady that assisted me today and with her warm smile made my move so easy . She had me in and out within 10 mins . An absolute great team member. Keep it up ladies ๐ค
The manger amber with the red dreads was so unprofessional n disrespectful gave my son a use lock for his space and after he put his things in and came back the next day the key got locked inside the lock and she tell us that's not her problem than start to b real disrespectful so I walked off as I was walking off another manger name Tina stopped everything she was doing and to help us with the lock I really appreciate Ms.Tina such a great customer service
Was quoted a price online but had system issues once I got there and was never communicated that the reason for my updated pricing was because of my original reservation not being available. Been calling for weeks and got ahold of the same lady who helped me in person who then told me she will put a note on my account and gave me a number to call. So I thought this will mean my original emailed quote would be granted. False. I’ve Finally been able to call the number and was told that because I signed the rental agreement for that price that was what I’ll have to pay. (This is no issue because yes I did sign it but there was so much going on I was ready to go(but it wasn’t communicated to me that this is why)) When I called back the next day once I realized that the total was my monthly total instead of my original I thought I could get something situated. But instead of after calling customer service then calling this location back the lady seem as if she had no care about what I was saying and simply stated “yeah that’s the quoted price for your units now” OKAY, so I see that there’s no solution for what I’m saying. It is okay though. I know it’s all about getting the money.
I went to the office Ms Trina were great in explaining my account to me regarding the auction status she took ger time explaining where I'm able to understand very good customer service she's knows public storage policy very well I think her so much
They don’t answer their phone at all like ever it doesn’t matter what facility you try to call or which number I can never get a property manager on the phone
Laura Monique Nikki thank you ladies
Great service Monique Niki Laura thank you
Amazing experience !! Mrs Erica was so nice and hopeful!!!!!
Ms. Erica is very professional and covers all basics and complexities (which are little to none) about everything you need to know. Very kind and has great customer skills.
Kim and Erica good customer service
Both of the ladies where great.and very professional.
Miss Kim and Erica were wonderful they help me with all my questions and need definitely the best storage unit place
Clean and well maintained, responsibly priced units.
Trina and Laura really help me out on explaining the new rent change very welcoming ladies very good spirits
There are no carts or dollies available for use and some of these units are on the third floor (but Laura was extremely helpful*****)
DO NOT USE THEM. I paid about $70 for a month of storage for a unit that was advertised as First Month for $1. All that extra money in fees. I rented the unit on the 28th of the month. 4 days later on the 1st of the month they invoiced me an additional $230! My $70+ was for a FULL MONTH. As I only needed the unit for a week, I moved my stuff out in a few days called to clarify if this invoice was correct and they said yes I have to pay! I went to talk to the staff in person and she said no, it must be a mistake! All of this within 10 days of renting the unit for 1 month. Of course I didn't pay and they sent it to collections! Did I mention the storage unit had ants and an unknown dried liquid in it that smelled. I have photos. If you want to pay $300+ for ONE MONTH in an outdoor, tiny, infested, stinky, dirty box that they couldn't even be bothered to clean before renting then be my guest.
Judah, Kim, and Tina at property 25643. They were all very helpful and professional. I appreciated their customer service. The leasing process was quick and easy. The property was clean. Great experience overall.
Building 1000 and 2000 has
rats in these buildings I was moving my stuff out and saw several rats run out and run into someone else's storage space
Judan was Very professional and explained everything thoroughly. She was a great help with getting me started with a storage unit . Thank you so much
I haven’t had any issues since I’ve been storing my items here. Today I had the luxury to flawlessly upgrade my unit to bigger one. Laura was extremely helpful & gave me a very detailed idea of what I will be able to store in my new unit. She explained everything thoroughly. I know this is out her control, but I do wish there were more push carts available. Maybe the company can invest into some more.
This one star is only in relation to gate closing super early.....I got to this at 704pm..... This is a major inconvenience....I've been on hold for 30 minutes and still waiting..... Please help me how this helps your customers....The recording says thank you for your patience..... It's not patience.....I don't have a choice.....
Please don't rent from this company public storage on frontage Rd. Forest Park, Ga 30297. Totally unprofessional and a very bad rat infestation. And the orange door insurance company they use refuses to pay for my ruin property. Absolutely horrible. Heads up this is a forewarning.
Climate control unites are kept nice and clean. So far no problems at all just the price keep creeping up which went up almost 30.00. WOW ๐คฏ
Great and knowledgeable staff, Ms Trina is the absolute best in helping customers to their every need. Keep up the great work here.
Trina is the absolute best! She is very personable, professional, and has an amazing attitude/vibe. This location has been nothing but the best to me for the past two years and I recommend to anyone looking to store their belongings. Ask for Ms. Trina and Laura in the front office and they won’t disappoint!
Ms. Trina was very helpful, she help walk me through how I’ve could pack my storage so everything fits. She provided great customer service and answered all my questions, I was very pleased with her customer service.
You have to get the cart from the rent office. I believe there is only one available if someone hasn't got it already. If your storage is above the ground level, the elevator is always broken. It seems like they always raise the price to fix the elevator. I went try to get in my storage and I couldn't because the elevator was broken and they don't give you the code to the other door that would allow you to get to the the one that works.
Came by this morning. Office was closed due to a meeting but the ladies in the office were still nice enough to help me. Thank you!!!! The property is always clean and everyone is always so nice.
Trina was very informative and helpful.
If I could leave 0 stars I absolutely would. I’ve had my belongings stored here for 6 months, I come to move it out and apparently there has been a rat infestation that they were aware of. Closed down buildings 3000 & 4000 because someone left perishable items in there storage. I was not notified of the issue to determine what to do with my belongings. Would not recommend a place that neglects their storage spaces of well known issues.
Prices for rental are ridiculously expensive
Trina was awesome she was the reason I came back Awesome Service from both ladies
Laura is Top Tier!! Always great customer service and very welcoming. 100% recommend this location! Thanks Laura ๐โจโจโจ
Trina at the front desk was a pleasure to work with, very pleasnat, and always had a smile. She went above and beyond to make sure my husband and I were taken care of. Public Storage in Forest Park is highly recommended.
Laura and Trina were very helpful, knowledgeable and nice. Laura checked us out, she was patient, explained everything from hours of operation, unit insurance, pymt ,late charges, activation, downloading app, and what to do when we no longer need storage unit etc. Laura and Trina make sure they enforce that mask are required entering store ๐คฃ they do not play about mask. We want to thank them for being so professional because providing great customer service is getting to a place its non existent. THANK YOU LAURA AND TRINA....LATORIA & KENNY
Good place i had storage thier for 5yrs. nerver had any issues
I went here to get a storage unit at the last minute. I was greeted very well at the facility and given great information well in my budget. The associates that helped me was Sophie and Laura.
This location is the best the customer service the ladies have Ms.Laura and Ms.Trina made me feel comfortable and satisfied one of the ladies walk me to my unit and the other completed my rental very good customer service….
I went to this location rented a unit the ladies ms Trina and ms.Laura customer service was very good the ladies welcome me with a smile and walk me to see the space that was very good I would have gotten lost in climate building thank you guys awesome job.
I’m a auction buyer I went to this location and when I walk in the ladies quickly greeted me with a smile and told me their system was down I was a little upset but ms.Laura and ms.Trina told me that one of us can go around the corner to check you out to pay they were the best seeing that I had driven a long way I greatly appreciated them thanks ladies customer service job well done…….
Clean easy to access and the staff is always polite.
Gratis Service from Trina Laura and Nikki
I had a great experience with Ms.Laura&Sophie
5star ๐๐๐๐๐