Public Storage Self-Storage Units at 1210 Clairmont Rd, Decatur, GA

This property Manager is so horrible . If you get a lock out on your storage unit expect this property Manager not even to do there job and unlock it after you have paid your balance . Weeks went by and the property manager still have not came to unlock my unit . They take the money very fast but when it's time to assist you no one can be found . You will never ever get to speak with the property manager because they never answer the phone . It's horrible . People are even sleeping in the storages it's a lot of homeless people in this area that abuse drugs near my storage unit which is unacceptable

Omg!! This says climate controlled. It is not. Also, we had our last load going in elevator (and apparently they "Close at 9 exactly) and we could not go to our floor to lock our things which were still in the hallway! 🥵😡 Customer service sucks and there were NO announcements. This also appears to be a FIRE violations code as there were no stairs available to go upstairs. What happens if you were upstairs? Also, there was no open bathoom. If you are moving, sweating, drinking water, it is likely you will have to pee. I hope no one saw me behind the building. The third floor also has puddles inside. This place is a big fat ZERO.

It’s very easy to book and move in, however, the prices were severely gouged when summer approached so I had to pay much more than I planned to. Bring your own lock or you have to pay 20$ for theirs and book it a couple months before you need it in the summer. It’ll cost you less in the long run.

Sparkle answer all question I had asked she was very kind and generous with no attitude unlike the other one so when you go up there, ask for Sparkle thank you girl

Sparkle was very helpful. I can tell she was smiling through the phone. Thanks again.

Jackie was awesome with her assistance. Keep her at the company. She is great. Keep up the great customer service and knowledge of the company.

Horrible Customer Serv. Been trying to get help 6 days so far l, to no avail

Clean, contactless check-in was flawless.

Jacara was amazing best customer service I've ever had she was extremely helpful I recommend this place to anyone and everyone thank you so much for your help

Miss Paris has a wonderful employee very helpful very clear instruction really appreciate her thank you for having a wonderful employees like her.

Great experience this morning at this location. Thank you Ms. Paris for being so professional and helpful. Definitely recommend this location.

Thank you paris for your help with moving in my unit. Your customer service was amazing.

Jacara was awesome, very patient and a people’s person. Above and beyond are some of the unlimited words i would use to describe her. Appreciate you ma’am…

Paris greeted me with a smile and great customer service today. The facility is clean and easy to access.

Had a amazing experience at this location. Paris was fantastic and helpful. Property looked good and easy to get around. Definitely recommend storing here.

this place isn't worth the rising cost, you can never get or find the trolly on the property,it's a hassle when you have to carry EVERYTHING by hand... RETRACTION..... after area manager called me and spoke with me I felt so much better it's refreshing when someone actually takes your review serious, I'm so pleased and thankful, today dropped by my storage and YES THERE WAS A trolly on the second level floor by the door....!!!! I was ELATED...👍🌟👋👋👋

Thank you Paris for all your help this morning. I would recommend this location to everyone. Very clean location and staff is very friendly and professional.

The manager was very helpful!!!

Jacara was very helpful and pleasant with a whole lot of patience!!!!

Paris was very informative and gave excellent customer service. If you’re looking to make your move easier and smooth, go see her. She will effectively and efficiently get you into the unit for you.

Thank you Paris for being so patient with me yesterday. You definitely made my day😉

Paris was very helpful and professional.Great experience thanks.

Paris was very friendly and helpful. Thanks very being patient

Christine , the front desk associate was very helpful and made my storage request a very easy process. Exellent customer care.

Paris was very nice and I just love her attitude. Thank you for all you do.

Paris Walker was amazing! She answered all of my questions. She was very nice and easy to talk to. Thank you for everything.

Donnesha was very helpful, explained everything in full detail. She's a keeper

A great experience. Paris was very helpful.

Paris was very helpful and service was so Amazing. She has great energy as well. Thank you Mrs. Paris

I came in to get a unit to store my items because I was moving into new apartment. Christine showed me the space, told me the hours of business , and how to access the application on my phone. She was very sweet, patient and kind. Thank you christine

TaShebra knows her stuff ! Very helpful and knowledgeable. Everything I needed help with was done. Would return again !!! 🤗🤯😊

Tasheba was very helpful. Had trouble getting app set up. She was able to resolve issue and now im all set.

Tasheba was magnificent, very polite, and provided me with some of the best damn customer service I’ve received in years! Shout out to the homie Tasheba for looking out, we need more people like her in this world !

Tasheba and Pashua were very helpful. Made the process easy and convenient! Very nice ladies.

Great service at this location. Pashua provided great service.

This Public Storage location is great! We've rented space here for several years. Tasheba, the manager, is very nice, knowledgeable and professional. She really cares about the customers and went out of her way to help us out recently. Top-notch A+ service/satisfaction! Thanks Tasheba!

Great Service and Pashua took care everything for me. I recommend her if you are looking for a unit.

It was a great experience. Easy move- in. The property manager Tasheba was awesome and very polite. I definitely would recommend this property.

Yalanda was very helpful and reassured me that my storage unit was just the size I needed and would be safe. I'm looking forward to moving my extra things there.

Shae has great customer service . And also helped me with my app , GREAT MANAGER ,I don’t like that it’s so many ppl work here because the other young lady isn’t very pleasant. I WILL DEFINITELY BE BACK TO SEE MS SHAE

Shay was very nice and helpful with me. I appreciated her service. I saw two men (one outside the store and one inside the store) who seemed upset at the direction Shay was giving them for a refund. She had to call another manager to tell the man in the store that Shay was in fact giving him the appropriate way to get a refund. She remained calm and professional throughout.

I met with Donnesha at Public Storage Clairmont Road for last min reservation as the prior location did not hold a reservation. She was very positive and helpful and was able to provide me with all that I needed abs explained, answered all questions. I’m a satisfied customer. Thanks Donnesha

Jacara was very nice and very polite help me out with the carts and even went and told me where three more carts were that was so special. I've been moving for 18 years and never had that happen

Good great experience and she helped me download the information I need to start

Shea was very excellent THE BEST IVE SEEN IN A LONG TIME! GREAT PROPERTY MANAGER AND VERY HELPFUL

Location was convenient and customer service was beyond standard. I was comfortable with the covid setup they put in place and look forward to seeing you in April Tasia!

Great customer service from start to finish and clean office. Very knowledgeable and helpful. I definitely will recommend to my friends and family!Thank you Ms Tasia!

Eva was professional and courteous when I contacted her about an issue that required her to discuss with the property manager. She did as she promised, and called me with the manager's answer in less than 24 hours. Thank you, Eva!

Excellent

I have always had great experiences with the staff at this location. However, Eva went above and beyond today! She is very knowledgeable and helpful with great costumer service!

Visited the location Sunday & Jazz provided me with everything I need to know about renting a storage for the first time she was great & patient I will definitely rent at this location!

I had a wonderful experience with the young lady named Jazzz she was so helpful it made my experience 10 times better

The staff at this location was very friendly and helpful...Eva helped me avoid extra fees and the process was very smooth and professional!

Eva was very helpful at check in - than you!

Apparently this company does not care about people struggling during COVID-19. They just go ahead and raise rates on storage units with no thought of anybody’s current struggles. Terrible corporation who cares nothing about their customers.

Great customer service from Eva! She was helpful and flexible. I would certainly recommend Public Storage to others.

Eva was awesome she showed me 3 units, looking to rent in December.

We had a great experience here. Facility was clean and Eva was awesome, very friendly and helpful. I had a unit here in 2016 and Eva was here back then, always kind and helpful. They have a good stock of boxes and other moving supplies, so this has been my go-to place for years. I did the contactless registration this time online, and then went to the unit without going in the office. There was a safety seal on my unit's door to show it was sanitized, and a new lock was waiting inside. Would definitely recommend this as a quality place for storage rentals and also for purchasing moving supplies.

Eva was very polite and accommodating to help me rent a bigger space than I originally had signed up for. Thanks!

great service - Eva was very helpful with getting us moved in.

This is the second time we have used Public Storage, and they are incredibly easy to deal with. It's super smooth process, and the prices were better than elsewhere. I love Eva in the front office. The other lady is also very nice, but I got to know Eva in person, and she is fantastic! I rarely write , but I am pleased to highly recommend this business for storage.

Fast and easy! I was able to do all my husband and my rental right on my phone! The staff called and informed us on how to use it. Also Great location!

Jazz did a excellent job helping me today she was very patience helping me find the exact size I needed

Secured space at the Clairmont Rd location for one of my clients (MH Dolan) that had an unexpected move due to a fallen tree. Though we encountered some challenges due to changes we had to make, the agent, Miss. Eva was diligent in her efforts to resolve our issues for which the client and I are extreme grateful. The location is easily accessible, clean and seemed safe.

Moving out. Been there for 5 years and they've raised the rental price like it's going out of style. Not even worth it.

Valerie provided me with excellent service despite all of the covid restrictions. She got me the best price and addressed all of my concerns. If I had a business, I would hire Valerie to be the face of my operation every time.

Jasmin is awesome. I'm so glad she was there to check us in. I am very happy with this location. We tried a different public storage location and switched to this one. So much better!

Jasmin made our day! From start to finish, she made excellent suggestions re storage compartment options and best methods to pack the unit.

Lymia has been extremely helpful throughout the process of securing a storage unit while I moved. Really appreciate her excellent customer service!

Lymia was nice and had great customer service

Lymia is an excellent representation of your company. She was friendly and helpful throughout the process. She should be recognized for her great customer service skills and thorough communication! The facility is clean and accessible.

Lymia and Shenera assisted us today and were very organized and helpful! The storage location is very convenient and the hours are pretty good.

I have had an excellent experience with the local people at this storage facility; Sylvia (? Do I have that right? The weekday manager) and Lymia have been great, helpful, accommodating, given the best and friendliest service. The facility is well run. The property is clean and convenient. I DO have a complaint concerning Public Storage corporate management, which has not been helpful at all and overcharges. I have been unhappy since I signed up and a $63 quote for a unit that wound up being $117; I downsized when that same unit got bumped to $146. But everything on the ground is excellent.

Excellent service from Jasmin! She was super friendly and professional. She went above and beyond helping me and my mother!

Lymia Was Very Friendly And Helped Us Find The Right Size Storage Within Our Budget. I Highly Recommend Renting Out An Storage With Her

Lymia was very knowledgeable ,quick, and very helpful.

Lymia was nice and easy going and helped me with my storage needs.

this is my second or third time renting from this publix storage location. clean property, well kept, lymia was excellent. i did the prerequisites for express renting and was in and out in 15 minutes. i highly recommend public storage on clairmont in decatur!

LYMIA was friendly knowledgeable about the company and helped me with everything I needed

Stopped by today and was greeting by friendly and professional Lymia. She made the whole process of renting a storage space easy. Highly recommended!

Came to this storage facility looking for a small amount of storage for about 6 weeks. The manager, Lymia, was most helpful because she said she had something that would work for me, but that it was more expensive than other Public Storage facilities nearby. She went online and found two other PS facilities nearby with lower cost. Now that is great customer service and she has made me a fan of Public Storage for life. Thank you, Lymia!

Lymia was so professional and very accommodating to my storage needs. Extremely happy with my rental experience...💖

Lymia the property manager at this location is especially helpful and prioritizes customer service. She went out of her way to ask about our needs and helped us navigate the best options. She’s made our moving homes far less stressful.

Lymia was helpful and knowledgeable

Rosalyn was helpful with renting my space. Great customer service. Definitely ask for her when looking for storage space. ⭐️⭐️⭐️⭐️⭐️

I had a wonderful experience with Lymia at this public storage location. She was kind, professional, knowledgeable and kept a smile on her face during scheduled appointment to meet to discuss my storage unit.

On October 3rd I went to Public Storage to pay my bill. I was greeted with a smile by Jazz B. Jazz B was very helpful to me and I did observe the time and attention she displayed with the customer before me. Jazz B. was knowledgeable and sincere. A great employee. Thank you Jazz B. and Public Storage.

Lymia was tremendously helpful patient and friendly. Same with Jazz her co worker. I was very new to the process and they walked me through, giving me options. Thank you

Lymia was amazing

Big thanks to Lymia she was funny but also professional, would recommend this storage facility to friends

My wife and I have always rented from Public Storage. Always had good service and this place was the same.

Loved this location. Close to my new house and very secure

Stopped at public storage today and worked with Lymia. I got a 5 x 10 unit and the service was fast, friendly, and excellent! Super clean environment definitely recommend for anybody looking for a quick place to store their things!!!

Von was great! She helped me get set up with the space in a quick but thorough fashion and was super helpful and friendly from the start through the whole process. A pleasure to work with Von, and the facility is very nice and conveniently located.

I’ve always had a pleasant time handling business at this facility. Deidra C. was amazing handling all my many questions I threw at her today. She was very patient, polite, professional, and thorough with my husband and I. I felt comfortable and confident with Deidra assisting me with my needs. Public Storage will continue to have my business!

Von is exceptional in customer service, reliable friendly and courteous. Because of her i will definitely come again and refer others.

Terrific customer service - very helpful.

Dedra was very nice and professional I appreciate her customer service skills.

Deidra is trying very hard and courteously to unravel an administrative mess created by a previous administrator. So far, her service has been exemplary.

I came in today to get some boxes the young lady Deidra was very pleasent wonderful customer service if I ever need storage this will be the place I would choose!!!!

Excellent service - staff is both helpful and friendly.

Great customer service

Beautiful facility and lots of clean inside storage

I kept my stuff here for three months while I was in Philadelphia it was safe secure the lady was trying to eat a lot of stuff I didn't need so you have to watch her make sure you bring your own line and your own little box so you can collect your moisture cuz she was definitely trying to sell me on that she was very sweet but she was very slick so much hair cuz you don't make you spend a whole bunch of money

Sylvia was very helpful and informative. She took the time to explain my options and gave great advice. I am looking forward to doing business with Public Storage thanks to her!

Sylvia helped me make sure I was going to buy the right thing for me

Great service upon subscription

This review is long overdue. I used this facility last year while preparing to move out of state. I found it to be always very clean, very well run and an incredibly convenient location. Sylvia was always helpful, friendly and kind. There are a lot of choices for storage facilities in Decatur/Atlanta and I highly recommend this one!

I’ve been using your facility over a year now,Ms Sylvia is extremely knowledgeable of all the products in public storage, Ms Sylvia is great.

Sylvia is great: very helpful, friendly and knowledgeable.

Sylvia was very helpful in the process of getting a storage unit. She was personable and very easy to talk to. She also was sure to make sure I was getting what I needed in a storage unit, without being pushy! Would definitely recommend!

Great prices, location and amazing customer service. Sylvia was great to work with.

Sylvia is a really fantastic manager! Convenient to Emory, secure, and reasonably priced.

I have been at this location for a while. Which major personal issues and the loss of my newborn sons mother, they have been incredible. Worked with me and been understanding. Sylvia is hands down one of the best and most helpful people I have ever dealt with. I will always consider this location for my storage. I still have my unit and plan to stay.

This location is courteous and professional. Everything was explained well. She also provided me with furniture covers and insurance.

The manager, Sylvia, was friendly courteous and helpful; much appreciated. The facility is clean, well protected and convenient.

Sylvia in the front office is great very courteous and very friendly. I would recommend this location

I went to other places that were not up to my standards, this location was amazing though! Sylvia had me in and out in 20 mins and was very helpful and pleasant to work with!

Easy

Sylvia has been one of the greatest people to interact with and get help from when it comes to my storage use. From day 1, she has been completely efficient in helping me know what I needed and continues to give the best solutions to all the questions that I have. My storage experience has been great, because of her. I am happy that I chose this location.

Excellent service answered my questions and loojwd up a place to get a cardboard barrell. Why don't you sell them? Give Sylvia a raise......

Mrs Sylvia is awesome and very proactive and great customer service and remember all her customers

Ms. Sylvia was awesome! She was very detailed and offered suggestions that helped me protect my things and get everything done quickly. She made everything very easy for me.

Ms.Sylvia was awesome! The process was simple and sweet! Please go check her out.

Clean, secure, good price. Much better than the ones on Cheshire bridge!

Sylvia helped me so much when I was in a pinch and needed a place to store some of my office's furniture right before a renovation began. She was incredibly kind, knowledgeable, and more than happy to work around my chaotic schedule. She showed our movers to the unit and helped me save as much money as possible.

Ms. Sylvia was just awesome, happy, jubliant, friendly and knowledgable. My spirit just really clicked with her. She made my trip worth it and swift and fast. I ended up getting the unit with her. She rocks, a great people's person. I would definitely refer people to her.

Sylvia is the best!

Sylvia was amazing! She helped so much and even led me around the place. She's so great!

Sylvia was a huge help with the initial setup of my unit – I was moving within a short timeframe and stressed out! I had a subsequent issue upon move-in, and Sylvia's prompt attention to my concerns was greatly appreciated. In addition to the great customer service, this facility is well-maintained and is very conveniently located.

My favorite storage location

Great management

The staff is very accommodating and friendly. Moving is very stressful so when you come across people like these it most certainly make the move a lot simpler. Thanks!!

Sylvia at the front desk is very nice and help you figure out everything.

I came in to store my dorm furniture between switching schools and Madison was really helpful in giving me the information and pricing I needed without it being a hassle.

Sylvia is the best! She always has a positive attitude and is very helpful! She definitely made our storage process easier.

I pay my storage off the day of auction everytime and Ms. Sylvia is ALWAYS so patient with me and very helpful! I am so very Thankful for her! I promised her I'll do better and pay my bill before the last minute. Thank you Ms. Sylvia!

Cleanest and Safest Environment that Public Storage has to offer. The other reason for renting again from this specific location is that the very best staff possible runs this place. They are impeccable.

Today i got a unit and I recived excellent customer service from Ms Sylvia, the place was clean and also air fresh I am satisfied.

Sylvia, who works at this Public Storage facility, is a jewel. I called her with an issue, and she was very willing to help me resolve it. She was always courteous, professional and had a big smile on her face. I am very impressed with the facility, and most impressed with Sylvia. Thank you for hiring such an outstanding employee.

Vida went above and beyond in every aspect and she seemed to answer every question before we asked. First rate and I will always use this place for my storage and boxing needs.

Vida was great... Good service.

I have been a client of Miss Sylvia’s for, going on, nine years now. She’s always been professional and friendly. Whenever I come in to make a payment, she is always welcoming and makes coming in an enjoyable experience. As someone who works in customer service, I can say, with all certainty, that Miss Sylvia is a cut above...a true asset to Public Storage. D. Smith

Have been using the facility for around 6 months (for business) and have been very impressed with the customer service provided by Sylvia. Sylvia has a friendly way of going about managing the property and goes out of her way to be helpful, deals with any issues professionally and promptly and is always a pleasure to deal with. As a regular visitor to the facility, Sylvia's active management of the property is obvious.

Sylvia was extremely helpful, kind, and a wonderful help! She answered all my questions and helped complete the original registration process as quickly as possible. She was a great resource when I wanted to change my unit to a larger size.

I wan to thank Mrs. Sylvia for doing a great job,, going beyond the call of duty, to call me when i didn't lock my storage area thanks again for haven great people around, From Mr. Alston,,

Vida took my payment without any problems she is very nice and face

Jazmin was very helpful

Sylvia, the property manager is the best!!!!!

Sylvia was extremely helpful with my rental, the space is great and conveniently located!

My husband and I had a unit in this facility for years. It was very well maintained and our things were safe and dry when stored there. We recently needed old receipts from our time there, and Von, one of the managers, really went out of her way to help us, finding, and then printing out voluminous history for our records (which the credit card company had wiped out). She was courteous, eager to help us and really knew the system! Thank you, Von!!!

Sylvia rocks! She was professional, efficient and very patient. Thank you!

Sylvia is very professional and has great customer service skills. It's great to see her on my visits. She is always smiling.

Friendly Staff

Sylvia is amazing! We have been customers several times while renovating houses. She is always helpful and so knowledgeable. The location is very clean and well managed.

Friendly service and a smooth check-in experience. Sylvia let me visit the unit I'd reserve and see a different size to make sure I had the unit that was a good fit for my needs. So far, so good.

Damaged my UHAUL on their low hanging branches that you HAVE to drive through to get in. How this isn't taken care of is crazy to me. No one in the office both times I tried to say something. Place has never seen a cleaning. Look forward to moving out. Most of these reviews are fake.

It's a storage space typical

Thankful for this location! GREAT store

Good place!

Silvia was killer! We needed a short term solution to store a few things as we moved and when we came by there to cancel was no one in the office. Silivia had noticed us as she was taking a customer to another unit though and went ahead and cancelled it for us so when I stopped in today in a rush we were already set!! Great surprise and so thoughtful 🙂 Definitely using them next time.

I had an incredible experience with Sylvia and her team. It was always easy to get in and out. If I ever had a problem they were there to help me. I highly recommend!

Sylvia was extremely helpful and both staff members were happy and friendly...even on a rainy day. They even tried to find me a better deal! Professional all the way. Thanks again!

Great service and price. Sylvia was professional and friendly.

This facility is very secure, immaculately clean, reliably climate controlled, and dry (I was worried about my outside wall storage space leaking with all the rain we had this summer). I stored a fine art and print collection, musical instruments and 100s of vinyl LP's for over a year. When I moved out of the space, everything was in the exact perfect condition as when I moved it in. The location is really convenient for City of Decatur residents, and the office staff are super friendly and accommodating.

Sylvia did a wonderful job in finding just the right space at the right price for us. Move-in was seamless. Highly recommend.

Great service and friendly! Sylvia was great! The place is clean and security is excellent!

Sylvia was fantastic. Great response time and got me set up efficiently!

Paula was amazing!! Really helpful and so friendly!

Paula was extremely helpful. She is very knowledgeable about the products in the store and packaging.

Excellent friendly service, a good price and location close to Emory. And a special shout out to Sylvia

I have rented storage units from this facility for many years. They are clean and very accommodating especially Sylvia who has worked there for many years. I appreciate Sylvia's thoughtfulness.

This Public Storage facility is very secure, well lit, clean, and air-conditioned. Zero complaints. One Public Storage employee, Sylvia, went out of her way to help me and wanted to make sure that I got the best storage experience. Aside from her very personable nature, she offered to exchange the moisture-removing box while I was away, and looked over my movers with me after they had almost bailed on me. She genuinely cares about Public Storage's clients. Sylvia is very helpful and you won't have to be lucky to work with her. She's there most days.

Silva is great, we've been a customer for almost two years, very pleased working with her as we "downsized" our unit size, always available and responsive.

perfect space, perfect location- THANKS Sylvia - i think this extra space saved this marriage - we were tripping over each other and the stuff - having the stuff out of the way gave us time to decide what we really needed to do with all of it. again, THANK YOU! wanda AND philip

Paula & Tanji both assisted me and my friend in getting a storage unit. They did a great job and I would recommend anyone who needs a storage come leave their belongings here. You can truly tell that they will treat our stuff like it's their stuff.

The management at this Public Storage really takes care of its customers! We had a situation where our lock broke. Sylvia took the time to help us get it unlocked! Beyond taking the initiative to solve problems, the management at this Public Storage has always provided the best of service. I highly recommend this Public Storage site!

The ladies who helped us got us in and out so fast. Very easy process with great service

This was a wonderful experience, Sylvia was very knowledgeable and professional, this definitely help to ease my anxiety associated with moving, thanks.

In moving from a large home to a spacious but much smaller condominium in Decatur we found 25 pounds can't be stuffed in a 10 pound bag. Learning that we are now experienced as Mr. and Mrs. Downsizing of Decatur. We needed secure, close by, conditioned storage space and found everything we needed in the Decatur location on Clairmont between N. Decatur Road and Scott Blvd. to allow us to do an orderly transition. The size options went from small closet sized to garage size spaces. All were clean, well lit, secure--and conditioned (heat and air conditioned) per season). Being in that space, in and out, as we settled we sold much of our items--- but we still had one last space until today when we moved out at last! Thus we have been occupants for a number of years-- all of that time managed by a very special lady "Sylvia". She went of her way to be helpful and attentive with a sparking personality. I highly recommmend this location and Sylvia as the "proprietor". And if you have never rented storage space make sure you have good hours of access, well lit and most importantly CONDITIONED units as too much heat or cold can adversly effect many items you store. And you will appreciate that CONDITIONED space as well as you move things in and out over your stay. Thank you Public Storage and Sylvia for GREAT facilities and management! Mr. S--Decatur

Your manger, Sylvia, is always helpful and really cares about her customers. She has excellent knowledge of the business and treated me as if I was the most important customer she has. You would do well to do all you can to keep such an excellent employee.

Sylvia has helped me several times over the last couple of months while I've been trying to navigate the perils of selling and buying a house with timelines that don't ever seem to sync. Her professionalism and attention to detail is a welcome change to some of my encounters with customer services of late. Thanks a bunch!

I am truly impressed by the professionalism and service provided by Sylvia. I must admit, I was a crazy customer with a lot going on but Sylvia went above and beyond to resolve my issues. I am grateful for her patience and expertise. She is truly an asset to your company. I highly recommend this location to anyone who needs to store items. Thank you for being so kind.

Sylvia was very helpful both on the phone and in person. She showed us different sizes of storage units to help us with our decision. She called before the move to confirm our arrival time for our long distance move. Access codes are required at the entrance to the site, again at the building, and again at the elevator. Building was clean with an easy-access unit. It was quiet and felt safe.

Booked a unit with Public Storage before arriving in Atlanta (cross-country move). Website was easy to use and the special they had going made it an easy decision for me. After online booking, I received a call from Sylvia to confirm - she was super friendly and helpful over the phone! When we arrived, she knew who I was, what I needed, and immediately began helping me get into the unit. She took us on a property tour, showed us how to use access codes, and showed us where to find moving dollies. Overall, best experience I've had with a storage unit!

Great service

Felicia D. was excellent; she was patient, explained everything, and was a fine representative for her employer, and gave fine service to me and my son.

Felicia Burnett was very professional. She called twice once I made the online reservation. She wanted to make sure she was in the office when we arrived. Felicia took the time to explain the terms and options available such as the insurance. She took us around the property and showed us other units other than the one we reserved. She did all that she could to address any concerns we raised. Thanks Felicia!

Very friendly atmosphere and Felicia was Awesome! She helped me get the perfect unit. The facility is clean and quiet. Passcodes are needed at all entry points so I feel confident in the safety of my things. 5 star experience.

Had a great experience with Public Storage. Sylvia was very friendly and helpful!

Sylvia was very friendly and professional and made my acquiring a climate controlled storage space easy and quick. Glad to be a customer.

Customer Service Representative, Sylvia, was very efficient and friendly. She got me set up quickly and provided excellent instructions to navigate the property. The facility was clean and easy to access.

I looked at a 5x5 storage unit with a friend as we are going abroad and will need it for 8 months. We met with Sylvia and she was really helpful and answered all of our many questions we had about the unit, payment, and everything else!

Felicia Brett gave us a tour and helped us get settled in. She's funny and made us feel welcome. This place looked pretty secure, with code entries for every door, elevator and gate. I feel like my personal belongings will be safe here.

Perfect service and great location

Sylvia was very helpful and took time to speak to me about the various sizes and pricing so that I could find the right unit for my needs. She took me on a tour and made sure I knew how to get in and out of the gate and how to find my storage space. These people have been great to deal with and I'm lucky to find them close to home!

KUDOS" to Gen exceptional customer service TODAY!! She attended to myself & the other customer. EXCELLENT!!

Rats pissed on all of our stuff and we let management know but they have kept charging our account.

Mariah took great care of of me doing a unit teansfer. Great job!

I dealt with Susan-a trainee. She helped me through the process of renting an unit with poise and professionalism. I highly recommend this property and Susan. usan.

I went to public storage after learning I was being transferred by my job and had less than 72 hrs to be pack & be enroute to my new location. The ladies were beyond helpful. Sylvia walked with me and showed me everything I could possible want & need since my wife was home handling things there. I will always remember the ladies that were so very professional & helpful to me. They made the sudden transition much smoother for my wife & I! Thank you!

Great place for all my storage needs!

We needed to move from small storage unit to a larger one--especially in the process of a big move. Sylvia was a great help in helping us make a good decision--and in facilitating a smooth move.

Very professional manager. Used facility for 13 years. No damage to items. Staff very professional and helpful.

This is an excellent facility with very helpful and friendly staff. I evaluated five storage options before selecting this one, based on price, convenience and overall comfort factors. I am very happy with my choice. The whole process of setting up service and moving everything into storage was any easy experience.

Kudos to Property Manager Sylvia for fantastic customer service. She was a pleasure to deal with: efficient, helpful and thorough. The location is excellent, well maintained and the many layered security makes one feel safe.

Hands down the best storage experience I've ever had! Sylvia and the rest of the team made everything so easy for me every step of the way!

Came in a couple of weeks ago to pick up some boxes, the gentleman there, Kenne I believe, was very helpful and professional. If I was looking to rent a unit I surely would have.

Sylvia was very courteous and helpful. Easy access.

What a wonderful to have and know that a house is not a home with a house...

I have been a customer here for over ten years and know that this place is well run and friendly. Today I had a really great experience as the staff had the extra key to my unit in my file and I had forgotten about it. They had the key so that they could change the large overhead light fixture. I had misplaced my car keys and thought I didn't have a second key to my lock. I was all ready to purchase a new lock and get their help to cut off the old lock. The manager actually remembered they had my extra key in my file and she MADE MY DAY! My husband also found my car keys later the same day. (I thought he had lost the storage key!) Smiles all around!

very clean premesis and professional staff

The experience I had at this storage facility was one of a kind. The manager Sylvia went above and beyond to make sure all my needs were met. She stayed over on my check in day to get me checked into the storage unit. Then when I came back she still was willing to assist me and make sure that I was happy. I thank Ms. Sylvia for all her help and kindness. She was awesome!!

Sylvia is the best. If you need storage and want a superior customer service experience, go here and see Sylvia. She is warm, helpful, courteous and took the time to figure out our needs and give us multiple options. Glad to do business here with her up front. Thanks Sylvia!

Sylvia is the best. Great facility. Great location!

Patricia is very polite and very helpful. Great place here. Excellent customer service!!!

I was assisted by Carlos and Sylvia......they where great!!!!!!!! I was informed of needs to ensure all of my items in my unit will be safe. I was very pleased with the information and how detailed the staff was. Thanks!!!!

Sylvia really took great care of me. Really helpful with the moving equipment. I will be back.

Sylvia is the best. We were sent from another property when we learned they were not climate controlled. Sylvia was very helpful and professional. We are very happy with our unit selection and we know our items are safe because of the on-site security measures.

Sylvia, the woman on duty, was really helpful and efficient. She even advised on what would be the best deal for us given the amount of stuff we had. Highly recommend--clean and well maintained.

I was assisted by a young lady named Dorothy. She was very professional and helpful. Safe and very affordable. I would recommend this location to anyone.

I rented a unit here for 5 years. My property was well-maintained in the climate control storage. The location was great for me. Sylvia, the office manager, was always helpful and very informative about my storage options.

Silvia, Eddie and Cammy are great!! They have a sense of urgency! !

Great place. My son and I have both rented space here and the owner is very helpful. I'd recommend them to anyone in the area.

Professional nice clean and secure.

The staff is always very helpful, particularly Sylvia (the one I've seen the most). It is a very clean and secure facility and I am grateful for the fact that my unit is climate controlled. Also the location is ideal.

I stopped in your location looking for boxes to move. I was very pleaded with the customer service that was provided by Sylvia. She was kind enough to assist with selecting the appropriate size boxes that I needed. She did not sell me just anything, she made sure it was boxes that I could use. This showed me that Sylvia had a dedication to her customers and her job.

Public Storage has provided excellence in privacy and security for my stored belongings for the past 6 years, and Sylvia has given superior professional service at the front office.

Awesome experience with Sparkle at this location!

jennifer was very helpful and courteous.we had a very good experience

Great customer service!!!!! Sylvia is always kind and helpful, I would recommend using this location for your storage needs!

Great facility. Sylvia is very efficient, very helpful, and very nice. The facility is also very convenient to Emory.

Great customer service.

Sylvia was excellent! Super quick getting all paper work done and showing me the ropes. Unit was extremely clean. Overall super experience!!

Went to Clairmont location today and Quintin was great. I need to transfer from one unit to another. He found one that was two units down in the same building. Showed me the new unit to make sure it would work. He got all the paper work done - easy as pie. He saved me so much time by finding something so close to my current unit. Thank you for all your help. Everytime I work with this team - they are helpful and pleasant.

Public storage and manager Sylvia is awesome! She helped me when I needed it the most and even stayed after hours to assist me! Without question, choose public storage because they are simply the greatest!!

Went to buy some boxes and Charles gave me great customer service plus property is very clean.

came to your location to purchase some boxes Bryan was very helpful and courteous.

Sylvia is awesome! She was so helpful in finding me a larger unit to transfer into. As stressful as moving can be it's so nice to have a pleasant person helping with a task like finding a storage place. This location is always clean and well lit and with people like Sylvia on the job makes it that much better. I cannot brag enough on the service and experience I have had at this location.

My experience at this Public Storage location was great. It was a quick and easy process with the help of Ms. Sylvia!

Sylvia was wonderful with assisting me with pricing and purchasing boxes to help with my move.

I looked at several places for my storage needs and am beyond pleased that I ended up at this Public Storage. This location is very well kept and the service I received from Sylvia was above and beyond. She was friendly, thorough, and knowledgeable, and she took the time to make sure I understood everything. The area is safe, too, and I have no hesitation going there myself. I feel confident that my valuables will be safe and secure here. Overall, it was a touch pricier than some other places, but I feel that the monthly rent is a good value for what I've received.

Thanks Sylvia for helping me find what I needed to store my stuff. She was very helpful. Thanks again. Look forward to using Public Storage in the future.

Sarteria was wonderful! Extremely efficient, professional and friendly. I would definitely recommend doing business with Public Storage.

The sign up was very easy. Sylvia was patient, kind and knowledgeable. I'll keep you posted on the storage. But all signs point to a good experience.

We just recently upgraded to a larger storage space at this location and have been nothing but happy with the service from Sylvia. Great service, everything is done in a timely fashion and we are really happy with our new and bigger storage space. Plus the location is great when you live in downtown Decatur.

My experience was nothing but positive. I showed up with a trailer full of kitchen cabinets that I needed to store temporarily and within a few short minutes I was unloading them. I was thankful for that because it allowed me to get my rented trailer back on time and avoided charges for an additional day that I was anticipating since I was close to the deadline. The attendant in addition to being efficient at her job was friendly and helpful, the kind of person who by nature of her personality just makes you feel good.

Sylvia was helpful and professional. She helped us and our moving company move into the unit seamlessly. I would recommend this facility, and personally, Sylvia, to anyone looking for a storage facility that is well run, clean and accommodating.

Sylvia in the front office has been helpful and very professional. She helped me select the best unit for my needs and she's great about giving me a reminder if I forget to pay the bill. My experience with this property has been wonderful.

Great place to get boxes for moving. Jasmine was extremely nice and helpful and saved me money!

Sylvia, in the front office, was knowledgeable, professional, and accommodating. She offered me ways to save without being prompted. I would highly recommend this Public Storage.