Public Storage Self-Storage Units at 3375 N Druid Hills Road, Decatur, GA

Latisha gave excellent customer service . She made the process easy. Definitely recommend!

While the staff is friendly, this unfortunately does not make up for the poor condition of some of the units. I was assigned a unit that had black mold, was covered in dust, and had a broken divider at the top, allowing easy access from the adjacent unit. This was a very disappointing experience and a clear example of inadequate storage conditions. I do not recommend this facility and am puzzled by how it has received such positive reviews.

Ro was fantastic and helped guide me through a difficult process. Would definitely recommend if she's working. She made it so easy and was very kind to explain and help.

The customer service has been extremely good and helpful to me and I would recommend this location to anyone in need of needing storage, this location is a safe location as well.

Pretty mid overall. Nice people when they show up.

I would like to give a big kudos to Latisha for helping me decide on the perfect storage unit. She was very professional, knowledgeable, and overall helpful in the process. Thanks for showing that you really care about making your customers happy.

The whole process was superb and fast when I returned the lock. The overall experience was awesome!

Went to get a storage unit and Latisha was so helpful in helping me make a decision on which size unit to get, she made it so simple, very professional and helpful. Thank you

Ro was outstanding. She did listen, care and connect with customer. Kudos for the phenomenal service

Great Service, Fast Solution, Will surely do it again

Staff is super friendly. The units could be a little better secured. But a good place over all.

Ro was amazing! Super helpful. Get them a raise!!

Ms.Ro was very helpful at the public storage,allowing me to pay my bill...She was sweet and kind to me lets me know she's like that with every customer...Thanks Ms.Ro...

Nice people

Great customer service

Tried to move out on my last day of one whole month of storage to find out they got news doors and locks and didn't tell me. SO I couldn't move out. They are insisting that I pay another months rent because I couldn't come back the next day. They property manager seemed to agree to a 4 day timeline but that was a lie. They gave me a whole $25 credit but I still have to give them one hundred dollars because they didn't communicate. The property manager will scam you. Corporate refunded me after calling them five times.

I would like to say that the customer service that I have received from Ms. Latisha & Ms.Ro at public storage on 3375 N. Druid Hills Rd..those two Awesome ladies deserve a raise‼️👍🏾 They above and beyond to help Me & I'm truly Greatful ‼️🙏🏾🥰 Thank U‼️

Have been storing at this location since summer 2020. I went by the other day to pick up the new keys to my unit as they've been renovating the property. I was very impressed with the improvements and the new doors are beautiful! Y'all have done a great job cleaning up the place, and Ro was a pleasure to meet! Keep up the good work, thanks.

Ro in the office was so wonderful. She helped me transition to a bigger unit in a matter of minutes and was lovely to work with!

Ro was amazing. She did a wonderful job showing my space before renting and assisted me with downloading the app.

The property manager Ro was kind and helpful to me. She took the time to help me with a kiosk location with them. Thank you Ro!

Ro is best!

Excellent customer service Ro the person who checked me in was extraordinary she's definitely an asset to your company

Public storage at North Druid Hills is absolutely one of the best facilities that I have used for my Real Estate and Interior Design business. Ro, one of the property managers there was extremely helpful with my leasing of space as well as reserving new space. Ro was very professional, followed up with me in a timely manner and was very knowledgeable. I highly recommend this location!! Brenda Allred & Associates / Real Estate Associate Broker Welcome HOME Interiors & Staging

To was excellent help this afternoon at the Druid Hills location

Very good attention!!

Please do not come here. This place is infested with rats. Rat poop is all in my storage roaches roaches are everywhere in every box I have the insulation is falling down. I have asthma and I can’t go in there and get my stuff out because the insulation has fell down from up above and it’s an everything I own everything is ruined, and they will not make it right. Please don’t go here.

The management at the Druid Hills location is very difficult to reach. Have to leave voice mail messages and wait for a callback. Public Storage charged extra fees on the storage rental when vacated/moved out even though the monthly rental had been paid in full.

I stored my stuff here for a summer. I left a 1 star review and they tried to close my account, so I changed it to 3 stars, but now that I'm not using them I'm putting it back to 1 star. 1 star because they closed early on multiple occasions and I couldn't access my stuff. Like half an hour to an hour before their closing time and no one was there to help us.

reserved my unit over the phone arrived the next day no one in office was sent to another location to pay and receive my gate code went back and could not access unit because gate code did not work someone else let me in accessed unit and was wet inside gate code did not work when I went to leave had to wait for someone to let me out went back to other location and was refunded I ended up renting at METRO SELF STORAGE next door to this location GREAT EXPERIENCE thus far😊

Customer service at this particular location was awesome. I dealt with a young lady named Ms.Tasheba M. who was very helpful and made my visit a very easy and smooth. I will be continuing to using this location.

Overall, I would recommend this Public Store facility, even though it has some things that I consider flaws in some areas/Parts of the facility which I will highlight in this review as well. My personal experience, including my storage unit is great and I have no complaints so far. I would say the highlights of my experience are the following: 1) that I was able to quickly book the storage unit online in which I received a storage unit number, gate access through the app and also a gate code; 2) On the move in date, I didn’t have to meet or wait for anyone, I was just able to move right in on my own into the a well maintained storage unit with “welcome” brochures and a free Lock. 3)The office worker Tasheba has been great at answering my questions (which I’ve had many) but she’s been very patient, helpful, friendly, and welcoming, with my constant bothering (Thank You for dealing with me Tasheba!). As I stated, in my personal experience, I have no complaints about my unit and the staff. The flaws I want to highlight about the facility from my viewpoint are such: 1) when it rains, some storage units are flooded with water at the entrance due to the slanted pavement. 2) this particular flaw might be just me thinking too highly of storage units, but I saw a couple units that were not well maintained, in my opinion respectively. 3) I would not recommend the bathroom, but full disclosure, I am a slight clean freak and I also attempted to use the bathroom only once.