Public Storage Self-Storage Units at 647 Donald Lee Hollowell Pkwy NW, Atlanta, GA

The people are great however I can't get access to my storage unit although paid; the public storage app is a failure for automatic gate pass through, two days in a row, somebody fell asleep.

Ms. Danielle was so helpful and I really appreciate everything soo much

I've had a unit at this location for 3 years .The staff is super helpful. The location is convenient. It's easily accessible if you're moving large items. 10/10 overall experience

I needed to store some of expensive electronics. I contacted public storage to inquire about availability and hours. I was advised there was availability at the Northside Drive location and the latest I would be able to access the facility is 9:00 pm. I rented the storage unit and began moving the equipment into the unit. I arrived at the unit for my second trip at 7:20. I was unable to gain access. I contacted the customer service number and spoke with a customer service representative. I was advised the actual access hours were from 6 am to 6 pm. I informed the customer service representative I had been advised the access hours were from 6 am until 9 pm and that not being able to access the storage unit was most unfortunate, because I had no place else to place the second load of electronics. The customer service representative became extremely rude and short and advised me I had received and email indicating the hours were from 6 am to 6 pm. I asked to speak with a supervisor. A supervisor came on the line. She said her name was Kandice. She was even ruder than the original customer service supervisor. She also told me I had been sent an email reflecting the 6-6 hours , eventually, after I asked for the name of her supervisor, she rudely hung up on me. I have been a public storage customer for less than 5 hours and won’t be a long term customer. The call center apparently sees the customers as not worth taking the time to speak with and this company does not stand by the representations they make. Get your free month and clear out, it’s not worth the disrespect demonstrated by Kandice in escalations or the equally rude original customer service representative.

All is good the employees are great, online was somewhat good I'm not computer savvy so it's a little hard

Cost too much

Courtney was a sweetheart and very helpful despite a few hiccups in the process! She worked everything out perfectly.

Great employees & will do all that they can to be of total assistance...

Horrible

Courtney was a great help thanks so much

I've had this storage for months and they increased my rent without notice more than $60 when I called them ask why they only dropped it by a few dollars still way too much.

When staff answer phone they basically tell you that as long as you get here before my lunch you can come to get the items you won in auction smh 🤦🏽‍♀️ it’s just the way you talk to people like common courtesy goes a long way I’m just saying. And it’s in the after noon you tell a person long as you here before 6 because we close at that time if we calling in the afternoon to see if it’s okay to come now it was no need to mention nothing about 6pm I’m just saying

I been here for almost 2 hours waiting on someone to come to the office and it’s 3:35pm what kind of operation u guys running, several people are out here too, wish I could upload a video

Carlie was amazing and super helpful! Thank you Carlie!

Courtney help me real good thx to her

I've been at this storage place for about a year now and have no problems with them plus the location is great with easy access 7 days a week

Assistant was real nice and besides the used condom and stink in elevator everything else was great

courtney was so helpful she made sure i was able to access my unit as well thanks courtney

Shaundra was very helpful and wonderful customer service.

Fast and easy process. Shaundra was very efficient in getting me into my unit and ensuring that everything was how I want it. Thanks so much! This is my 3rd time storing at this location, they come through every-time!

Hello I came in to office today little confused but thanks to the lady in office she was very patient and helped me with my needs! I think her name was shaundra ver good attitude

Shaundra : Is so awesome she really came through for me in a time of she deserves a pay employee of the month a gift card or something Shaundra thank you.

shaundra and fidget we’re very helpful with accommodating me excellence customer service

Great customer service!! Both Miss Shaundra and Miss Gidget were very helpful!! Quick and efficient!!!

Shaundra was an excellent CSar agent who made the process seem so effortless. The facility is clean and smells great. If I’m storing my prized possessions in Atlanta, this is the only location for me atp

Came into office to complete my rental was greeted by lady name shaundra very nice great attitude help and explained everything to me also showed me unit before I rented great customer service

Great professional services

Great day I scheduled a reservation but was kind of not sure if I wanted unit until I met shsundra and she explained everything to me and got me right in great customer service and attitude

Shaundra is so sweet and helpful. She let me know all the offers before I purchase my unit and took her time walking me through everything. Thank you Shaundra.

Ok

Donald lee hollow elk location. DOESNT HAVE ANY CARTS. Thor prices are ridiculously high! They just went up 40 to $50 which idk why so now I am paying almost $300 for a 10x10. You can’t access your storage after 6 on weekends and 5 on weekends. Very inconvenient. They don’t answer the phone. Don’t get me wrong the staff is very helpful but the business itself can be ALOT better! Also it’s not $1 to sign up bring $60.

Shaundra was so helpful and I loved her personality.

Courtney the property manager and Ariana was very helpful and welcomed me with open arms I feel safe storing my items here

Ariana was of great help! Professional and excellent!

Shaundra was amazing. Moving is stressful but she helped me with the unit I needed. Thanks Shaundra.

shaundra was amazing, the best customer service! Super kind & helpful have us a lot of valuable information

Shaundra was amazing and gave great customer service! Will definitely be back 💓

Staff was helpful and courtesy

Gm i came in this morning upset looking for a storage room an Shaundra helped me out i want to really thank her shes a very nice lady an helped me with all my needs.

Came in this morning to get storage was greeted by shaundra very nice lady explained everything to me got me right in very nice location!!

The ladies was so helpful I completed my e rental online and was greeted with open arms by Courtney and shaundra thanks ladies

Came in to pay my son bill this morning and was greeted by Shaundra and Courtney she was very nice and helped me get things done fast. I love the environment!!!

Courtney and shaundra are really friendly always a great pleasure talki g go them they are definitely the duo team the always work together ! I would definitely refer everyone here great customer service!

Ms.Shaundra and Ms.Courtney were very Professional. These two ladies explained any questions I asked concerning my rental storage needs.They were clear and precise with the information. We need more PEOPLE PERSONS in leadership positions such as Ms Shaundra and Ms.Courtney! Kudos To Donald Lee Hollowell Public Storage in Atlanta Ga

The ladies courtney and Shaundra was very helpful thanks so much ladies

Came in to pay my bill was Greeted by shaundra an Courtney the are very friendly an nice ladies I will definitely be back

The ladies in the office have excellent customer service they are joy to bw around thanks ladies

What a pleasant experience the ladies was Great thanks ladies tag team duo

Came in to office this morning was greeted by Shaundra me an my husband we had questions concerning getting a unit she really was helpful an friendly an got me right in great customer services friendly environment thank u Shaundra

Courtney and Shaundra was very helpful i enjoyed my time with the ladies thank you

The staff is friendly and got me a storage unit quick with no issues

Shaudra was instrumental in helping us decide exactly which unit would work Best for us. Kudos to her. We couldn't have done it without her!!!!

Shaundra great customer service an very helpful.

Nice storage facility

Courtney great service thx

The ladies was so helpful they got me back in the system with no problem thanks ladies

Fast smooth in the ladies in the office made sure I got the correct size I need thanks ladies

Shondra, was very very helpful and have a great personality. Glad I chose this location.

Fast smooth in evwb though the ladies was in a meeting tbe still got me in thanks alot ladies

Walked in to inquire about a unit and was greeted by shaundra very polirean helpful awesome customer service

Helpful staff, clean units and safe location!

Fast quick move in the ladies shaundra and courtney gave me great deal for my money thanks so much ladies

Shaundra has great customer service skills and didnt give me a hard time the process was quick and easy very helpful

Lashandra should not be at the front desk she should not be at the front desk she should be in corporate the best service ever

OK great customer service. Shandra

Shaun draw was very helpful and the location was quite convenient for me. Ok update for the hours which are at the latest to get inside or outside of the gate is 6pm daily. Super inconvenient if you’re a worker. I found out after I moved into the system. If you’re there after they close you can’t even let yourself out this is in place to keep down on break-ins. You’re assigned a long gate code that if you don’t remember you’re unable to enter instead being able to create your own. The inside is a tad sparse and it’s overpriced in comparison to any other rental I’ve had, but I did get $1 for move in plus purchase of locks.

Shaundra was very helpful. She explained everything good & told me about everything I needed to know!

Shaundra had Great Customer Service!

Shaundra was very helpful made feel very well at home!!!!

Awesome experience!!! Courtney was very helpful and knowledgeable. I feel safe storing my belongings here.

Ms. Courtney the Property manager is very professional and understanding but still does her job.

The ladies Courtney and shaundra was a great help Joy to be around

Shaundra an Courtney were an amazing help! Super nice sweet! Highly recommend this public storage! Prices for boxes & other supplies were pretty cheap compared to the neighboring storage places!

The move in was quick and easy thanks to Courtney and Shaundra public storage lucky to have you ladies

Courtney was such a great thanks much

Courtney was very pleasant and professional and courteous.

Courtney and shaundra was great unit clean and ready thanks ladies

Courtney was such a great help move in quickly showed me unit with no problem thanks so much

courtney was very helpful moved me in quickly and was very knowledgeable

The customer service was second to none! 👍🏾👍🏾 The staff was warm, helpful and inviting.

Quick move quick and easy in the ladies was very helpful office clean property clean they were very knowledgeable and explained everhthing thanks so much and shaundra

Everything was explained to me regarding the $1 move in the ladies in the office was very nice thanks ladies

Shaundra and courtney greeted me and welcomeed me with open arms thanks so much ladies

Clean building the ladies helped a lot greeted me with a warm smile

Shaun Dra & Courtney Fast quick move in ladies was very nice thanks again

The lady’s in the office were nice, honest and knowledgeable. Five stars

Came in today needed information an shaundra helped me an I was greatly she is a very nice lady an customer service was also great thank u again.

Came in today looking for a storage I’m moving to Texas I was greeted by shaundra she help me decide what size I needed and explained everything to me she was a great help. Very nice lady.

No one was at the desk for 15 minutes when I arrived. The woman with unkempt hair did not make any eye contact and lacks the professional verbal tone that should be required to represent a business. The initial $1 month storage adds $30 administration “fee” - the word used when adding more money without explaining why. Also a mandatory lock for this unit cost $21. The $1 is actually $52. Honesty is the best policy!

The ladies in the office was very helpful I came back 2 day late but they got me in

Made a reservation came in and was greeted by shaundra an Courtney they were very helping help me locate the size storage I needed an explained everything to me! Nice friendly place an clean.

Came into view unit and the ladies courtney and shaundra showed and explained everything to me i feel very comfortable renting here thanks ladies

Fast swift nice property the ladies in the office was so patient thanks ladies

I came to Public Storage to rent a unit was greeted by Shaundra. She was very professional and was very informative on the unit sizes for my needs. I would recommend this facility to any it’s very easy to access and very clean.

I came in looking for a space to store my things an Shaundra was a great help very nice s customer service was excellent! My move in was smooth!! Great job!!

Move in was quick and swift the ladies made me feel welcome just moved from Ohio they showed great hospitality

Swift fast move in the girls Courtney and Shaun far helped a lot welcome me with open arms

Courtney and Shanundra was a great help thanks ladies

I came to facility this morning an shaundra an Courtney were very helpful great customer service.

Just moved here from Iowa and the girls Courtney and shaundra was a great help thanks so much ladies for welcoming us with helping arms

Smooth move in thanks ladies Courtney and Shaundra

Came in for my reservation . Shaundra had me in and out . Real nice and professional . I enjoyed her assistance.

Shaundra, thank you for your awesome assistance

I'm so sorry I forgot to put the carts back by your office....The manager is an amazing woman with a great sense of humor

The hours are misleading for new renters so be careful if you’re bringing your first load to the society. You won’t get access past 6 PM. However when I got here Shondra was incredibly helpful even though she wasn’t even on the clock. Shout out for going above and beyond

Chandra was amazing. 10 stars goes to her.

Shaundra gives great customer service, totally advise you to see her.

Move in was quick and swift thanks shaundra courtney and michael

Shaundra very nice lady and helpful

Shaundra was very helpful and a pleasure to work with. We are very pleased with our experience and would recommend this storage facility to anyone.

Move in process was smooth thanks shaundra and Courtney

Courtney and shaundra was a great help move in was smooth thanks ladies

I had to move in a day later than expected and Shaundra and Courtney were very nice about it! Overall the storage space is decent and clean!

Courtney and shaundra are very sweet girls I have been there for years they are always helpful with me and my needs

SHAUNDRA an Courtney was very helpful with assisting me in moving out today. They were very friendly an helpful.

Courtney an Shaundra very nice ladies this morning was rough for me but they made my move smooth keep up the good work ladies

Thanks Shaundra Great 👍🏾 Customer Service

25784 Shaundra was very helpful an nice assisting me with my move in!!

Shaundra was very helpful and her customer service skills is immaculate.. Very friendly, welcoming and excellent person.

Courtney and Shandra was a great move in was swift building clean and office thanks ladies

This location has great customer service. Some of the most helpful people I've ever met !

I recently rented a storage space at the public storage located on Donald Lee hollowell property number 25784. There were two people that assisted me with all of my moving necessities Chandra and Courtney. These two ladies display exceptional customer service. Because moving is such a headache sometimes Chandra and Courtney made my transition a breeze at this point I would recommend this public storage to anyone

Courtney was such a great helper answered all my questions and was so patient with me I really like her customer service keep up the great work!!!

Great customer service thank you Courtney and lashundra

I don't visit here is my stuff in storage.

The ladies were very nice and helpful!!

This location not only gave a greeting but also assertive amswers, great feedback, awesome knowledge, and multi-task as well. Courtney is a great team associate for Pulblic Storage. She made us feel at home. We are moving and rebuilding and we love her for all she does. She is for the public and were happy to be here!!

Courtney was awesome .... She really helped ....me with everything i appreciate her customer service is the best

Awesome employee. Great service. Thank you Patrice.

Great staff. But the access hours can be changed to accommodate regular working people. Even the weekend hours are a challenge. But over all the staff is pleasant. Please don't penalize the majority (paying customer's) because of the demographically challenged location.

Courtney was great at customer service I highly recommended her for the front desk position she was very professional and thanks for hiring her on!

Omg Patrice is the best! Thank you so much for explaining the process so clear and being such an loving person. Her customer service is sooooo amazing!

The girl that the front desk was very nice and helpful her name was Courtney

Courtney!!!!! Girl!!!! She was very helpful and answer all questions that I had. She made me feel very welcome at this location... Thanks, Courtney!!!! The Barnes Family😊😊

What's wrong with the store because something seems a little off about the service because I no longer see Keshia at the front anymore and the service has went to trash there's no one answering the phone anymore the doors be locked for numerous hours and it's no longer any kind of hospitality there when I go pay my bill I started using public storage due to the hospitality of Ms Keshia she made feel that my belongings were safe and In the right spot so if she no longer there I don't want my belongings there either

I rented a storage unit here for few months. Very smooth experience of renting a unit and moving out of it. Highly recommend the place. The staff is helpful and available.

Great staff ..Courtney will get you in an out an handle all yo problems promptly…Very cleanly an staff interact with all the customers an help ….

Dezmond made my day yesterday. On a strict schedule He got me in and out no time yesterday! Like he said “get you in get you out”.

Courtney was the best representative ever..she helped me with a lot!!!! She deserves a raise and promotion

Kesha and Courtney were very professional, knowledgeable, friendly, and quick. Your company is blessed and privileged to be on your team! Please let them know how great they are for your customers!

This place is quiet, clean and very secure. My unit is in the basement and I have yet to find any issues

I loved the service Keshia provided today. Thank you.

I wanted share my experience with one of your employees Keisha who really helped me with a problem accessing my storage units. She took some time to help me gain access which otherwise would have taken another visit. You need other employees like Keisha. Thanks for your time.

Keshia was very nice and helpful.

Keisha was awesome

Keshia was everything. Thanks so much.

I rented a unit and was having a lot of trouble with the customer service line. The manager at this location, Keisha, saved the day. She listened to my situation. Even though I was very frustrated and not in the best mood, she was so kind the entire time. She went out of her way to fix the problem, followed up with me and was a total professional. I swore I would never rent from Public storage after my bad experience with the customer service line. Keisha changed my mind. She's awesome.

We have had several moves at this location and every time has been a great experience. Great staff, clean facility, and very spacious for us moving guys to work.

Keshia was the best. Very great service and very very knowledgeable.

Super friendly staff, very knowledgeable! Definitely recommend you coming by if you have any storage questions or needs! I was in and out in minutes! Thank you again friends!

Knowledgeable, helpful and a team player thanks again

Great customer service here.

Keisha is essential to this business success. In a tough neighborhood with plenty of challenges, she still goes there extra mile to satisfy her customers. I will ne renting here for a while, thanks Keisha.

Miss Keisha has great taste for customer service! Exceptional and professional for the consumer.... Me! 😊 Thanks!

Clean, but otherwise unprofessional. It appears you are doing them a favor being there.

Keshia helped saved me a vacate. Thank you so much.

It was great!

Keshia was absolutely the best. She helped me out with my fees for another location . Thank you so much.

I loved the service I received from Keshia and team.

Keshia and team were fantastic. I will be back to rent in the future.

Keasha was very nice and knowledgeable and help me to pick the best storage space for me and my family

We had a very good experience with this public storage the staff were very nice and they kept the place very clean.

Great service kesha was outstanding great business.

Keyshia and Tabitha were absolutely Wonderful in assisting me with my move, both very pleasant and professional. They made what had been a challenging relocation was made a lot easier to deal with because of them.

Keshia’s attitude was so sweet and kind. Very helpful towards my storage needs. I recommend her services anytime.

I had an amazing experience! My reservation was transferred to this location and I’m so glad I did! Kesha has been so helpful and professional through out the whole process! I would definitely recommend this location to anyone looking for good and reasonable storage. It has been a pleasure working with her she deserves a raise (Corporate). Thank you Kesha ❤️

Keshia and Shan are the best. Very attentive to everyones storage needs. Thank you guys.

I have nothing bad to say every-time I come here they are nice

The employees on Donald Lee Hollowell are so kind! Especially Mrs. Kesha & Mrs Tab, they’re so helpful and always smiling! I highly recommend this location!

Keshia and Tab are absolutely the best.

Miss Kesha and Miss Tab are the sweetest!! Highly recommend this public storage location!!

Very great customer service,beautiful personality and professional

The Best all around! Keisha and the entire staff is always so very friendly and helpful! The location is excellent! Never had any problems and My belongings were safe! Will definitely use them again!

Keisha and Tab did an excellent job. They made my moving experience easy and pleasurable.

I have been with PS SINCE OCT 2018 I have received top notch customer service from MS.Keisha at the Donald LEE hollowell location I recommend Keisha to be employee of the year for her exceptional customer service I just want to say thank you for all that you do

KESHIA & TABITHA ARE SOME TRUE SWEETHEARTS! I LOVE THE WAY THEY HANDLE BUSINESS. THANKS GUYS☆

Keshia is top notch professional. Dont play with her. I appreciate all your service.

Keshia was outstanding. I appreciate her help and great service.

Keshia is absolutely the best. She always help me out.

There was this one worker named shatteria. She was very helpful and polite when I came to obtain a storage for ny belongings. She's very respectful as well. Since I've been paying for my belongings stay here, I've never had a problem from any worker. What so ever. Thank you all for your help.

The service is excellent the woman that work there are nice ,helpful,and very nice to talk to and also they stay in the office in order to help whenever you need it I recommended that everyone goes to the property

Tabitha is very nice and professional at the job she does

Tabitha was amazing and super helpful. Made my moving in very easy and simple.

Staff are friendly and the location and price are good for GT students. The inside is generally moderately clean for a storage facility. Only 3 stars are given due to this facility's shorter than average desk and gate hours, which make getting your items difficult, and the fact that I had to move all my items in by hand because the receptionist had locked herself out of the office when I arrived.

Such great customer service! Jane was able to help me find an amazing affordable unit, answered all my questions, made my move in smooth and easy!

Horrible customer service.

Nice and super clean

Keisha is personable and professional. I appreciate her helpfulness and courtesy.

Terrible! Please choose a different storage company for your storage needs. Very unprofessional and hidden charges despite the online amount (advertisements) My card was debited(unauthorized)twice within 1 week of renting the unit! Seek other storage units!

Keshia was nice.

Top notch service! The property manager Keisha was super sweet and extremely helpful. She was very informative, and was willing to help anywhere we needed. She really made our extremely stressful day a lot better. I was happy to see everyone inside following state guidelines for all of our safety. The facility was nice and clean. Our unit was easy to access, and everything went smoothly! I appreciate all of your help. 10/10 recommend!!

Thank you guys for taking care of me. Tab and Keshia...

Great service. Employees are polite and cheerful There's beautiful lady named keisha who works there who's just so friendly and helpful. Best public storage in GA

Great experience. Fast and easy.

The ladies were incredible! I felt like I was being welcomed home with open arms (and great conversation)... couldn’t ask for a better start! Great reflection of human beings and representation of Public.

Went in to pay my rent today and Keshia made me feel special like always.

Keshia is great!!!

Keshia is my favorite storage expert.

Keshia was everything.

I’m appreciative of the efforts Keisha uses to ensure great customer service. And honestly, every interaction has been pleasant. I have zero complaints of my experience here and I don’t think you need to go any further than this location for storage.

Moving out today but Keshia was very helpful.

Keshia has great energy. Love the cleanliness here now.

Keshia has great customer service skills. Thank you.

Walked in to buy merchandise today and Keshia helped me save 20% on 30 boxes. Thank you.

When i moved in my fee was $140 now they're going up again for the 2nd time n fee will be $185 for a 10x13

Nice employees to my face but experience felt very bait and switch. Lots of hidden fees not disclosed on the website when I made my reservation: $15/mo mandatory insurance, can cancel after the first month. $7 recommended moisture absorption pellets to control humidity (even though "climate controlled"), must buy their cylinder lock $21 and not refundable after move-out. Must pay remainder of first month although Website says first month is $1. Website said I reserved a 1st (ground) floor unit but when I got there -- less than 3 hours later -- it was "no longer available" and had to get a unit on the 2nd floor. Did not get an itemized receipt.

HEY! I used to live on that bridge with all the homless people on it next to the public storage! Everyone at the bridge where cool and I learned alot while I was homeless at 19 years old. We had a great time. The homless people there are the greatest people I ever met. They where really supportive of me and helped me out financially a lot.

I really appreciate that they let us park here while we feed the homeless on the bridge to nowhere

Pleasant place.

Keshia is the guru of this company. She is everything and thanks for your loyal service.

I absolutely love Kiesha she has the best customer service ever. I’m so sadden that I had to move my things out due to me not needing the storage anymore. BUT, I will definitely use this facility again if I ever needed storage again. Thank you for everything and I really appreciate your service !

Its aight

Staff is sometimes friendly sometimes not. Climate controlled, but often feels a bit warm and humid. Using Covid as an excuse to lock the restrooms so no place to wash your hands. Also can be difficult to get or return a cart with the one person at a time policy in the office.

Keshia has the best customer service skills through this pandemic. She is very thorough. Thank you.

Keshia was absolutely the best. Thank you so much during these times.

Tabi was very helpful and I thank her for great service.

Great service

Keisha !! She was extremely helpful and cool. Highly recommend this location.

Terrible, terrible, awfully terrible. Don’t waste your time.

Team Donald Lee is awesome. So much respect for people coming to work with times like these. Thanks so much.

Was able to book a unit quickly with no problem. The process for making a reservation and filling out paperwork wasn’t as daunting as I thought it would be. Go see Rontassia for assistance!

Keshia was absolutely the best. She really made me feel special.

Great Location, Very nice and helpful staff. Id recommend this location if your looking for a convenient, and affordable storge unit!

Easy to store good and the employees are really nice, elevator is a little slow but nothing that you can’t stand.

The ladies Ms Keshia & Kim where very helpful, courteous & delightful, I appreciate the experience DJ

Enjoyed the experience at the location managed by Keshia and Kim. They were very attentive and responsive to our requests during our move.

The property manager Keshia was very thorough and business orientated she made me feel like a valued customer thank you public storage!!!

Members of the team at this location show a serious lack of professionalism and professional courtesy. I went into the office to discuss a problem I was having and one rep had an irate customer on speakerphone who was upset because he would have to pay a lot more than he expected when he was late paying his rental. It would appear the other members of her team would laugh at his foul language and poor grammar. There are signs everywhere that state the following: "Carts are provided for your convenience during office hours only." However, they don't allow you to use the cars after 4:00 )an hour before closing) because, I was told, they "have to close the facility and count the money so they can get out on time." When I needed to used a cart I said I only wanted to make one trip. The representative said, "yeah, that's what everybody says." What could have been done in one trip with a cart, took three trips without one. One other customer found he had to constantly hold up the elevator because he was moving in and didn't have a cart! Doesn't the staff realize how much faster it would be with a cart as opposed to NOT having one?? In closing, I would never recommend this location and I would be less likely to encourage anyone to use Public Storage. There are a lot of storage facilities in Atlanta that are run with a higher level of professionalism than this location. I would encourage people to research other companies before using Public Storage.

Rate are good, but the elevator is always broke!!!

If I could leave ZERO stars I would. DO NOT COME TO THIS LOCATION. The staff is very unprofessional and have no customer service training. The facility looks nice and well kept from the outside but since the elevators were down, I couldn’t even take a tour. Just save yourself the trouble and go to one of the plenty competitors in the area. You won’t be sorry You wasted your time like me!

0 ZERO STARS. Horrible staff. Elevator is broken so no service can be rendered. I don’t even see how this place stays in business. Pathetic customer service skills if they even know what that means. Just don’t waste your time or money here.

Very Unprofessional lyingstaff!! Told us when we was buying a unit as long as we was there before 6 we could come in and be able to get out after 6. Once when we got there at 5:30 told use they was closed and we couldn't get in.

Although one elevator was being serviced, everything else went well. However, if people would only pay attention to the no parking signs, everything would be much better.

Ariel was very nice. Kim also helped me I needed some boxes. Thanks I will tell everyone to store here

Wow...move in was fast. Ariel was great the adies were nice

The ladies at were awesome thanks a lot Ariel, she made my move in 👍🏽 great

Ariel was so helpful and welcoming! A great experience!

Definitely recommend storing stuff here. Stored things for the past two years and just opened my first unit! Karen was super helpful in the process!

Kim had exceptional customer service! She was very friendly and answered any questions I had with clarity. Thank you!

Great people very good professional Attitudes

The 4 stars go directly to the staff which are very pleasant and helpful. The facility and grounds are neatly kept. I'm not thrilled that the rent went up 50% from when I first moved my belongings in, or that both restrooms are locked and out of order. Having to leave the premises in the middle of loading/unloading truckloads is a terrible inconvenience.

What time it opens on Sundays

Karen and the rest of the staff were very nice and helpful with everything

Tabitha was so helpful with helping my movers purchase tape and get what he needed to move me in with no problem!

This Morning I was checking out storage facilities & I stopped by this location to get some information & Ariel was so patient with me; answered all my questions & showed me 3 different units... Because of Her Professional & Helpful manner... I was SOLD!!! Thanks Aerial!!!

Nice

It's a shame I had to call all the way back home to St. Louis to get help from a manager who was very helpful unlike to staff here at this location. I gave the store in Ferguson MO 5 stars because they did the job for this store If it were not for that Gen. Manager Anthony I would have lost it. I spoke to Karen at this paricular location, Donald Lee Hollowell. She was nice , but when do you tell a customer you cut thier locks off their Storage Unit? Certainly not almost 2 months later They said an email was sent and it was sent on 9/6/19 but you cut the lock in July? Somebody isnt doing they job and Anthony at the Ferguson, MO location should teach you guys how to treat and speak to customers. Karen wasnt mean but she failed to say it was her that I spoke to on 8/15/19 and she didnt tell me about the lock yet they were still getting payments from me. The only email that was sent about my lock again was dated 9/6/19. Until this morning when an inexperienced MANAGER called me about it. Until the staff is properly trained on how the treat customers I would never recommend this store to anyone. The Manager who called before I got Karen was Rude uncaring and argumentative about a situation the employees could have handled differently. She heard none of what I said because if she did she would have heard my say they should have contacted me about the lock well before Sept she insisted that they did, and going back and forth with a customer is a No No sweetie, unless you spent your money. I cant wait to get my stuff out of there. Why pay my money and the staff talking to you like I owe them or they paying for it. My account is also current by the way. They should shut this place down until folks can get treated like they are customers and not enemies.

Karen was amazing. Very knowledgeable as well as professional Wish more companies had employees like her!!!!!

Karen and the staff is so nice! I appreciate their attitudes when I come and the price was great!

Very friendly and efficient!! Thanks Renee!!

Karen was nice, professional and very good at her job which is why I leased

Ariel was awesome. She needs to be Manager. Her Customer service is First Class.. my experience thus far has been outstanding...

A solid pl to store things

Place was clean and staff extra friendly. Ariel was amazing and helped save me money. Give that girl her props. Made the whole thing easy.

Great Experience, quick simple and direct.

Roach invested, gross.

Really great service and the people who work there are super personable and friendly. We worked with Renae, who was really kind and helpful. Would absolutely recommend to anyone who needs a storage space, I really trust them and I’m really happy we’re using public storage.

Management still quite a bit of my clothes

Is there free parking for customers here?

Ashley, Renee, and Karen was so nice from the time I walked through the door until I left. They was patient with me.

Really nice customer service and Shakerah was the best

Best place to a storage building

Kisha was very helpful. There was a little confusion at first, but she cleared everything. She was quick, professional, and polite. She was not confrontational and her customer service great. If I had to come again based on her performance. I would come 10 times!!!

Just went and Ms. Shakerah was very helpful and answered all of my questions. She was very professional.

I currently have a storage unit at this location and was notified that the unit next to mine had an extreme infestation of roaches and they could have possibly migrated to my unit. I am currently out of the country and i had my authorized opener come to open and my unit and sure enough, my items are covered in roaches. After calling the district manager and leaving voice messages after messages he finally returns my call with a very nonchalant unemphatic demeanor with no solution to the problem. After expressing to him how this whole facility is probably infested with roaches by now because of the person next to my unit is refusing to come open their unit. He stated he would speak with the legal team in regards of seeing what they can legally do. Two days later I am still waiting on Shawn to follow up with me and as i wait the number of roaches are growing and growing. I wouldn't recommend anyone leaving their items at this place. I put my items in with not one roach and will have to take my items with roaches. If you have items here go check on them you could possibly be effected.....

Shanti and Kim was great helping me with my move in

I dont know who jamila or jasmine is but they definitely were not there on yesterday when me and my family tried to rent a unit there. and locked is in the gate. The shabbily dressed, ghetto fabulous, woman, and I do use that term loosely, 6/24/19, @,6pm this person left me and my family inside the gate. Didnt give us a chance to put my 3 grandbabies back into their seats before she got in her car or walked off and left us in there, LITERALLY LOCKED IN FOR 3 HOURS! NO OTHER PUBLIC STORAGE WOULD HELP. THEY HAD US CALL LOCAL POLICE ,AND THEY COULDNT HELP. THEY LITERALLY SAT OUTSIDE THE FENCE SO PUZZLED AS TO WHY A PUBLIC FAVOLITY DIDNT HAVE AM EMERGENCY NUMBER FOR PEOPLE. FINALLY, AFTER THE HATEFUL, HEARTLESS, UNEDUCATED, LAZY CSR FROM OTHER STATESA HUNG UP ON US 4 TIMES. THE POLICE FINALLY GOT THE FIRE DEPARTMENT TO COME OPEN THE GATE. Save yourself the headache of this place!! AWFUL!!

Great place to store your things.

Prices to high go up on price to frequently

It was a hot mess until i pull the app up on my phone and was able to get what i needed. Thank you for having what i needed. I just wish the late fees wasn't to high.

Tywanda did great an amazing job taking care of me, nice location and very convenient

If I could give this location 0 stars I would. Went yesterday to get a storage unit and it was the most unprofessional experience of my life. Was referred from another location for the $1 special. Arrive to see the unit and there’s pain all over the floor. Having worked in customer service whole life I say, “No big deal, let’s get a similar unit with the same price and I’ll be happy.” THIS is where everything starts to go drastically downhill. No other manager in sight, and my rep can’t get ANY manager on the phone. Calls at least 2-3 different people multiple times to no availability. She’s nice and reassures me she is doing what she’s supposed to do. By the time the district manager calls her back 45 minutes have passed and she tells him the scenario and he basically says IM SOL because I didn’t have a online reservation even though I’m standing there ready to do business now. Says he won’t honor it since I didn’t reserve the unit even though it’s the only one of its size??? Business 101 is to do business with the customer there otherwise you lost out on revenue as you did in this case. Hope I never have to come here again in my life.

Property manager is nice. I can see changes being made. Glad we stopped here it's close to my school

Great Facility and friendly staff. Karen was very knowledgeable of the products offered and tried to accommodate me in any way she could. Some of the best customer service I had so far. Look forward to getting a unit here in the future.

Karen was helpful. Answered all questions we had and got us in and out quickly

Secure

Karen Has Great Customer Service. 👍🏾

Shay was very helpful and had great customer service

Great Service!!! Ms. Shay was incredibly helpful with all of my storage needs! Would definitely recommend this location to ANYONE that needs Storage!!! Kudos!

Never had a problem with this store. Somewhat

Terrible customer service missed leading I will never read it again

Karen is so nice. She is very knowledgeable, she made my rental experience enjoyable. You are lucky to have this employee.

Clean, organized and nice folks... but the loading dock can get busy at certain times of the month and week...intown prices to store your stuff in a climate controlled facility

I love Karen she was very energetic,helpful and knowledgeable. I will definitely refer my other family members and just people in general. Great experience at this public storage I've been to a lot of storage places but no experience like this one Karen is an exceptional employee.

Great place to store items

Paula, was very helpful and informative. She made sure that she mention everything she was about to show me upon signing my agreement. She was very helpful.

Paula was nothing but pleasant, she was more than helpful and made my friend tI feel comfortable with renting a unit

Karen was good at showing us around and explaining everything and me and my moms experience amazing.

Karen was very helpful. I appreciate her being so helpful and thorough with explaining how everything worked with rent and my lease.

I had a wonderful experience with Brittany B she was very helpful and courteous!!

Karen was friendly and accommodating, and she answered all my questions and knew everything about the property. Premises were clean and well-located. But Karen really sealed the deal.

Awesome place. Malcolm was amazing.

My opinion about this storage facility went from negative to positive, but to the excellent customer service i received from Karen, Brittany and especially Saedra Harper. They work well together as a team, the property is much cleaner, everyone was very informative and helpful. Very positive experience to start off the New Year.

they are great people....Jeanette smith work at this office and I have a unit there... This is the best Public storage place... I WILL NEVER ADVISE ANYONE TO GO TO FORREST PARK AT ALL...... THANK YOU

Worst Unit in the City if you work from 9 to 5. The Elevator is broken, also from Monday to Friday you cannot access your unit after 6 PM, unlike the other storage that closes at 9 PM. Because they close so early it was a pain to move out from my unit. Anyway, the workers are nice to lock you in, but after you get in, Its a wrap; because you have a good chance of regretting it. I don't like to live reviews but I never had so much problem moving out from a storage unit before. The choice is yours, just be wise.

Clean, great helpful staff. Just wished having to put the code in every time we have to had to use the elevator

This location is the worst on all levels.. overpriced and horrible customer service.

Jasmine was very nice has great service and has been very helpful great hospitality.👌🏽

Leah had me at hello. She was pleasant, personable and professional. From now on Public Storage on donald lee is my facility of choice. I will not hesitate to recommend it to others.

Just visited this Location 5 second ago literally and was in and out besides waiting on the people before me. Jasmine was very nice, went over everything in a brief time while explaining it very well and made the process very smooth. Very good experience ❤

Ashley was Amazing, I needed options and she was helpful and knowledgeable. Thank you.

Nice clean facility

Very helpful staff

I really appreciated the very professional service I received at Public Storage from Ms. Jasmine. It is so very rare to encounter great service. She made my rental process a breeze and was very informative.

The staff was very helpful and informative about the damp check

Horrible experience if you're able go elsewhere

Loved place and the staff was great

Ladies was great and very helpful

I will only give 2 stars because the price went up starting October 1st. But I got an email stating that on the 30th .

I Love The Girls At This Property! They helped a lot Ashley jasmine and sahi AWESOME !

Place is busy, but the staff is great

Jasmine Ashley sahi were very helpful thanks lady

Ashley, jasmine, and sahii and jasmine helped me aooo much even though they were so busy. I will definitely be back next year

Ashley and Jasmine always give me great service when I come to the property