Courtney and Joel really helped me out to store my items thanks ladies
The ladies Courtney and Joel was very helpful and informative. The property was well kept and clean and I look forward to storing my items thanks ladies
Limited access. 6:00 am - 6:00 pm hours not only applies to the office but also to the gate and your storage unit. So if you need to access your unit during the week, and you work a 9 to 5, it can be inconvenient. My first time using Public Storage and running into limited access.
I wish I could give more than 5 stars. The customer service was impeccable. They were attentive, patient, and offered great suggestions. If you are caught between a rock and a hard place look no further for storage space. Ask questions and watch and see what happens. You do not have to stay locked in to unreasonable rates. Thank you ladies for all that you do.
The company in itself isn’t very proactive, but this location especially I would not recommend. On 10/05/24 I was inside my unit and while I was in there my lock and key came up missing. It was after hours so once I left the building, I could no longer come in. The following day I came as soon as they opened to search my unit. There lock was no where to be found. At 9:30 I went to ask the front office staff for assistance and they refused to run the cameras back. She said that since she was here there was no way that anyone could have taken the keys. They didn’t offer me any service, but to of course purchase another lock at 21.79. Public storage only cares about getting as much money as they can from a client. They also have very limited hours that you can access the facility. I wouldn’t recommend Public storage to anyone looking for a storage space.
Just spoke with the district manager at this location because all week there were no carts available. You had to wait for hours, but nevertheless instead of him apologizing he continued to make excuse. He didn’t even offer a credit😡😡but instead told me they were not obligated to have carts for us to move our belongings . Go somewhere else🏃🏾♀️🏃🏾♀️🏃🏾♀️
"I want to give a special shoutout to Ms. Courtney and Ms. Joel at the Public Storage on Bankhead. They have always been kind, supportive, and incredibly patient when helping me with any issues regarding my account. Their willingness to go above and beyond truly sets them apart, and I deeply appreciate the excellent customer service they consistently provide. It’s always a pleasure to work with such professional and caring individuals!"
Joel and Courtney was so nice today helped me with my bill today thanks so much ladies
OMG! Courtney was amazing!! She helped me with so my storage needs and even helped me with stuff I didn't even think of. Facility was clean and presentable. Highly recommended.
The girls in the office so sweet and very helpful thanks ladies for be so nice and understanding
Storage space was easy to reserve and access. Some items collected dust and residue over a 3 month storage period, requiring me to throw them out. I tried collecting my belongings on two separate days and on both occasions, issues with the building forced me to abandon my trip.
Please hire more professional people. I went to look at the unit before I paid and decided not to because of the poor service (to say it nicely) I received from one of the property managers. I decided to go less than a 1/2 mile away and give my business elsewhere.
Staff was rude and unhelpful. There were only two carts and they were taken and so I had to carry boxes individually to my locker. It was hot humid and musty on the level of my locker and smelled like mildew even though climate controlled is advertised. I told the staff and it wasn't until two other people confirmed that they even believed me. They just kept saying noone else has complained.
This is by FAR! The best customer service I have ever got at a storage facility ! Courtney and Barrnisha were super friendly and knowledgeable. They take pride in their location, it is super clean and the AC is blowing like it’s snowing. I wish I could give ten stars! Thanks girls!😁
I’ve rented with this public storage for almost a year and never had any issues. The whole team is amazing and super helpful. Special shoutout to Courtney, a GREAT addition to the Public Storage Team!
I talked to the district manager and he was really helpful with the rent of my unit. Being a valuable customer for 3yrs and offered me a discount. Happy customer all the way around.
Ms. Jacqueline was awesome she went out storage open on her way home... thank you so much!!!
Omg This Public Storage Team was a life saver! They are so welcoming and really come out and assist in anyway they can. I will definitely be utilizing this storage and location again.
Jacqueline was great when accommodating me for my unit! Seamless experience, thank you!
Thank you, Carlos for the amazing experience!!! You are the best!!!!
10/10 do not recommend. Had storage since 2/22 in 9/22 they advised me of a system glitch that “vacated” me in the system but that my payments were received and that my belongings were safe and secured despite them cutting my locks. They supposedly secured my things with a new lock and all was well and they continued billing me until I discovered after 3 consecutive visits with a 26 FT truck rental ready to vacate my storage to move into my house with my belongings only to discover my things GONE! No trace of auction or evidence of my items being legally processed out in system and now my storage unit that I was paying for is filled with random stuff from someone else that cost me 300/month! After the discovery that my things were gone I asked to be vacated and they billed me for another month! This is a breach of our agreement and the lack of accountability by management to hide or make this go away is unreal. I’ve made contact with their escalation team, local management, and filed through the insurance services I was also paying for to no avail. I’m having to involve an attorney for my belongings worth over $100000 gone in a flash and all they can say is that team is no longer with the company. They struggle with burglary which is why they close the space when the staff closes at 6pm daily. But they doesn’t help when it’s an inside job! Save yourself the headache and take your things elsewhere!!!
Delania provided exceptional assistance, ensuring that I gained a thorough understanding of my account and unit space. She surpassed expectations by going the extra mile to guide me towards the optimal course of action.
This was the WORST experience I’ve ever had in storing my furniture. Roaches, customer services, ghetto people, trash all over the parking lot, you can ONLY come during business hours I mean the list goes on!!! I will NEVER use HOOD public storage ever again. I’d rather pay a higher rate then deal with this!
y’all people steal ! how are the employees stealing?
No one ever answers the phone!!! Or returns your call when it is imperative. Also times I’ve been up there, there wasn’t an employee on properly during office hours.
Absolutely amazing!!! Keisha and Courtney helped me get clear understanding with my account and went above and beyond to help me with the best route going forward.
I've had a unit at this location for 3 years .The staff is super helpful. The location is convenient. It's easily accessible if you're moving large items. 10/10 overall experience
I needed to store some of expensive electronics. I contacted public storage to inquire about availability and hours. I was advised there was availability at the Northside Drive location and the latest I would be able to access the facility is 9:00 pm. I rented the storage unit and began moving the equipment into the unit. I arrived at the unit for my second trip at 7:20. I was unable to gain access. I contacted the customer service number and spoke with a customer service representative. I was advised the actual access hours were from 6 am to 6 pm. I informed the customer service representative I had been advised the access hours were from 6 am until 9 pm and that not being able to access the storage unit was most unfortunate, because I had no place else to place the second load of electronics. The customer service representative became extremely rude and short and advised me I had received and email indicating the hours were from 6 am to 6 pm. I asked to speak with a supervisor. A supervisor came on the line. She said her name was Kandice. She was even ruder than the original customer service supervisor. She also told me I had been sent an email reflecting the 6-6 hours , eventually, after I asked for the name of her supervisor, she rudely hung up on me. I have been a public storage customer for less than 5 hours and won’t be a long term customer. The call center apparently sees the customers as not worth taking the time to speak with and this company does not stand by the representations they make. Get your free month and clear out, it’s not worth the disrespect demonstrated by Kandice in escalations or the equally rude original customer service representative.
All is good the employees are great, online was somewhat good I'm not computer savvy so it's a little hard
Courtney was a sweetheart and very helpful despite a few hiccups in the process! She worked everything out perfectly.
Great employees & will do all that they can to be of total assistance...
Courtney was a great help thanks so much
I've had this storage for months and they increased my rent without notice more than $60 when I called them ask why they only dropped it by a few dollars still way too much.
When staff answer phone they basically tell you that as long as you get here before my lunch you can come to get the items you won in auction smh 🤦🏽♀️ it’s just the way you talk to people like common courtesy goes a long way I’m just saying. And it’s in the after noon you tell a person long as you here before 6 because we close at that time if we calling in the afternoon to see if it’s okay to come now it was no need to mention nothing about 6pm I’m just saying
I been here for almost 2 hours waiting on someone to come to the office and it’s 3:35pm what kind of operation u guys running, several people are out here too, wish I could upload a video
Carlie was amazing and super helpful! Thank you Carlie!
Courtney help me real good thx to her
I've been at this storage place for about a year now and have no problems with them plus the location is great with easy access 7 days a week
Assistant was real nice and besides the used condom and stink in elevator everything else was great
courtney was so helpful she made sure i was able to access my unit as well thanks courtney
Shaundra was very helpful and wonderful customer service.
Fast and easy process. Shaundra was very efficient in getting me into my unit and ensuring that everything was how I want it. Thanks so much! This is my 3rd time storing at this location, they come through every-time!
shaundra and fidget we’re very helpful with accommodating me excellence customer service
Great customer service!! Both Miss Shaundra and Miss Gidget were very helpful!! Quick and efficient!!!
Hello I came in to office today little confused but thanks to the lady in office she was very patient and helped me with my needs! I think her name was shaundra ver good attitude
Shaundra : Is so awesome she really came through for me in a time of she deserves a pay employee of the month a gift card or something Shaundra thank you.
Shaundra was an excellent CSar agent who made the process seem so effortless. The facility is clean and smells great. If I’m storing my prized possessions in Atlanta, this is the only location for me atp
Came into office to complete my rental was greeted by lady name shaundra very nice great attitude help and explained everything to me also showed me unit before I rented great customer service
Great professional services
Great day I scheduled a reservation but was kind of not sure if I wanted unit until I met shsundra and she explained everything to me and got me right in great customer service and attitude
Shaundra is so sweet and helpful. She let me know all the offers before I purchase my unit and took her time walking me through everything. Thank you Shaundra.
Donald lee hollow elk location. DOESNT HAVE ANY CARTS. Thor prices are ridiculously high! They just went up 40 to $50 which idk why so now I am paying almost $300 for a 10x10. You can’t access your storage after 6 on weekends and 5 on weekends. Very inconvenient. They don’t answer the phone. Don’t get me wrong the staff is very helpful but the business itself can be ALOT better! Also it’s not $1 to sign up bring $60.
Shaundra was so helpful and I loved her personality.
Ariana was of great help! Professional and excellent!
Courtney the property manager and Ariana was very helpful and welcomed me with open arms I feel safe storing my items here
Shaundra was amazing. Moving is stressful but she helped me with the unit I needed. Thanks Shaundra.
shaundra was amazing, the best customer service! Super kind & helpful have us a lot of valuable information
Shaundra was amazing and gave great customer service! Will definitely be back 💓
Staff was helpful and courtesy
Gm i came in this morning upset looking for a storage room an Shaundra helped me out i want to really thank her shes a very nice lady an helped me with all my needs.
Came in this morning to get storage was greeted by shaundra very nice lady explained everything to me got me right in very nice location!!
Ms.Shaundra and Ms.Courtney were very Professional. These two ladies explained any questions I asked concerning my rental storage needs.They were clear and precise with the information. We need more PEOPLE PERSONS in leadership positions such as Ms Shaundra and Ms.Courtney! Kudos To Donald Lee Hollowell Public Storage in Atlanta Ga
Courtney and shaundra are really friendly always a great pleasure talki g go them they are definitely the duo team the always work together ! I would definitely refer everyone here great customer service!
Came in to pay my son bill this morning and was greeted by Shaundra and Courtney she was very nice and helped me get things done fast. I love the environment!!!
The ladies was so helpful I completed my e rental online and was greeted with open arms by Courtney and shaundra thanks ladies
What a pleasant experience the ladies was Great thanks ladies tag team duo
The ladies in the office have excellent customer service they are joy to bw around thanks ladies
Came in to pay my bill was
Greeted by shaundra an Courtney the are very friendly an nice ladies I will definitely be back
The ladies courtney and Shaundra was very helpful thanks so much ladies
Came in to office this morning was greeted by Shaundra me an my husband we had questions concerning getting a unit she really was helpful an friendly an got me right in great customer services friendly environment thank u Shaundra
The staff is friendly and got me a storage unit quick with no issues
Courtney and Shaundra was very helpful i enjoyed my time with the ladies thank you
Shaundra great customer service an very helpful.
Shaudra was instrumental in helping us decide exactly which unit would work Best for us. Kudos to her. We couldn't have done it without her!!!!
Courtney great service thx
Shondra, was very very helpful and have a great personality. Glad I chose this location.
Fast smooth in the ladies in the office made sure I got the correct size I need thanks ladies
The ladies was so helpful they got me back in the system with no problem thanks ladies
Fast smooth in evwb though the ladies was in a meeting tbe still got me in thanks alot ladies
Helpful staff, clean units and safe location!
Fast quick move in the ladies shaundra and courtney gave me great deal for my money thanks so much ladies
Shaundra has great customer service skills and didnt give me a hard time the process was quick and easy very helpful
OK great customer service. Shandra
Lashandra should not be at the front desk she should not be at the front desk she should be in corporate the best service ever
Shaundra was very helpful made feel very well at home!!!!
Shaundra had Great Customer Service!
Awesome experience!!! Courtney was very helpful and knowledgeable. I feel safe storing my belongings here.
Ms. Courtney the Property manager is very professional and understanding but still does her job.
The move in was quick and easy thanks to Courtney and Shaundra public storage lucky to have you ladies
Shaundra an Courtney were an amazing help! Super nice sweet! Highly recommend this public storage! Prices for boxes & other supplies were pretty cheap compared to the neighboring storage places!
Courtney was very pleasant and professional and courteous.
Courtney was such a great thanks much
Courtney and shaundra was great unit clean and ready thanks ladies
Courtney was such a great help move in quickly showed me unit with no problem thanks so much
courtney was very helpful moved me in quickly and was very knowledgeable
Clean building the ladies helped a lot greeted me with a warm smile
Shaundra and courtney greeted me and welcomeed me with open arms thanks so much ladies
Everything was explained to me regarding the $1 move in the ladies in the office was very nice thanks ladies
The customer service was second to none!
👍🏾👍🏾
The staff was warm, helpful and inviting.
Quick move quick and easy in the ladies was very helpful office clean property clean they were very knowledgeable and explained everhthing thanks so much and shaundra
The lady’s in the office were nice, honest and knowledgeable. Five stars
Shaun Dra & Courtney
Fast quick move in ladies was very nice thanks again
Came in today needed information an shaundra helped me an I was greatly she is a very nice lady an customer service was also great thank u again.
Came in today looking for a storage I’m moving to Texas I was greeted by shaundra she help me decide what size I needed and explained everything to me she was a great help. Very nice lady.
Made a reservation came in and was greeted by shaundra an Courtney they were very helping help me locate the size storage I needed an explained everything to me! Nice friendly place an clean.
Fast swift nice property the ladies in the office was so patient thanks ladies
Came into view unit and the ladies courtney and shaundra showed and explained everything to me i feel very comfortable renting here thanks ladies
I came to Public Storage to rent a unit was greeted by Shaundra. She was very professional and was very informative on the unit sizes for my needs. I would recommend this facility to any it’s very easy to access and very clean.
I came in looking for a space to store my things an Shaundra was a great help very nice s customer service was excellent! My move in was smooth!! Great job!!
Move in was quick and swift the ladies made me feel welcome just moved from Ohio they showed great hospitality
Swift fast move in the girls Courtney and Shaun far helped a lot welcome me with open arms
Came in for my reservation . Shaundra had me in and out . Real nice and professional . I enjoyed her assistance.
Smooth move in thanks ladies Courtney and Shaundra
Just moved here from Iowa and the girls Courtney and shaundra was a great help thanks so much ladies for welcoming us with helping arms
I came to facility this morning an shaundra an Courtney were very helpful great customer service.
Courtney and Shanundra was a great help thanks ladies