It was a pleasure working with Judith today I will always come back here to see her she was very helpful and knowledgeable …
Excellent customer service from Judithe.
Hello my name is jennifer and i like her service with me miss Judithe was very nice to us
Beware!!I was totally scammed by the place I rented in Florida. It's company policy they told me.
I rented a 10x15 and was told the rate I pay for the second month "won't likely" go up for at least 6 months.
First month was $1 plus some fees so here's how it went:
May 2024 $31.66
June 2024 $232.64
July 2024 $387.74
Aug 2024 $387.74
Sept 2024 $387.74
Oct 2024 $387.74
November I was notified that my rate was about to increase to $524.74
Unreal!! This is absolutely disgusting to rob people this way and I will be contacting the Florida Attorney Generals Office about this.
I moved out in October to a place next door and am saving hundreds and they do not raise rates like Public Storage.
Plus, this location only has 2 carts with wheels down to the metal and are tough to use and people are often waiting for someone to be finished so they can use one. With the high price they are charging, they can certainly get newer carts. Beware!
Best storage experience i’ve found in America. Judithe the manager was so helpful and made leaving the contents of my life there so easy and hassle free. The facility is clean and maintained and the access and location are great, always easy parking outside, trolleys and assistance!
I pretty much enjoyed every minute of service and storing since joining Public Storage with the wonderful helper, Ms. Judithe. Her personality and kindness is golden and just makes the experience here so much more better than all the other storage units my wife and I have had/don’t miss. This will definitely be a storage location and company to remember and recommend.
I would definitely recommend this storage to everyone. It stays clean, Judithe’s service is always on point, and it is affordable pricing.
Exemplary customer service by Judithe. I reserved my unit online and the process was simple and easy. The unit was the correct size I reserved online and the building was clean. I would definitely rent here again.
Hello everyone
Thank you Judithe for you help
You are so amazing we need mor people like you 😊God Bless you always🙏🏼
I appreciate your help 🙏🏼
Judith is very helpful and pleasant to speak with. Ask for Judith.
Montana was very helpful in guiding me through every step of the way !!!!
WOW!! I am incredibly impressed. I cannot say enough great things about Judithe at Public Storage! Everyone from my team loves her. From the moment I walked in, she was incredibly friendly, welcoming, and eager to help. Judithe is not only warm and approachable, but she also brings a wealth of knowledge and professionalism to the table. She took the time to thoroughly explain all my options, answer every question I had, and ensure I was choosing the best unit for my needs.
Her attention to detail and understanding of the facility made the entire process seamless and stress-free. On multiple occasions, Judithe has gone above and beyond to help, always with a smile and positive attitude. It’s clear that she genuinely cares about her customers and is committed to providing top-tier service.
If you’re looking for a reliable and knowledgeable staff member to help with your storage needs, ASK FOR JUDITHE!!! She's the best!
Judith’s was friendly, helpful and knowledgeable. I strongly recommend this place.
Judith was extremely helpful and happy
Judiht helped a lot at the office. The process of payment for my unit was smooth and the company looks to be pretty reputable. Thank you PS
Judithe was very helpful and very informative
Judith’s was very nice and very helpful
Judithe was so helpful with me. a family member passed away and needed to get stuff at Storage unit . Judithe was so patient and concerned and genuine, but yet friendly more people should be like her
Judithe is wonderful! We have two storage units at this location and both were set up with her assistance. It was a smooth process and she was a joy to work with! We got a deal on both units and have been happy with the service provided.
Judithe has been very friendly and helpful with my transition to this location. She was super professional and helped me pick the correct size storage that I needed. She has a very inviting attitude and makes you feel comfortable.
Judithe was amazing and super helpful!!!!!
Judithe was an angel sent from above. She helped me with all of my needs and was so helpful. I’m glad she was there to help!
Stellar customer service from a woman named Judithe. I downsized from a 4 bedroom 3 bathroom to a loft in downtown WPB. It was an incredibly overwhelming move and I felt she could see that in my frustrations. She was so patient as she guided me through her suggestions. Honestly, I didn’t know what I was doing but she knew exactly what I needed. I had shopped around for a storage unit for days, but being that they were the cleanest and most knowledgeable I was sold! I’m grateful to have come in when I did.
Colton provided a great experience and helped make the process of renting a unit quick and easy.
I came here to get some information on renting a storage unit for an upcoming move and since this would be the first time renting a storage unit, I wanted to know what to expect. I came in and spoke to Colton and he helped and answered all my questions. He was very polite and professional and didn't make me feel rushed nor did he try to force a sale down my throat like some other places did. I will definitely recommend this place and Colton to anyone looking for storage.
It is very difficult to speak with someone on-site at your storage unit. Phone calls never returned.
What a pleasure having Shantel as a employee Shantel and Judithe you both are the best ladies thank you
Judy is exremely friendly n customer service person...dont ever Let her leave.....
I've rented a unit from Public Storage, and Judithe is the very best Customer Service person ever! Thank you so much, Judith. You've made my year. Charlotte
Generally positive. Space is good, reasonably priced, etc. Staff at the front is very helpful. BUT ONE NEGATIVE: they have this wonderful app you can download with the security code, wireless access, etc. EXCEPT IT DOESN’T WORK. I was told it’s a big for everyone, not just me. Why would you role out an app with a main feature that doesn’t work for all/most/many of your customers? A MAJOR ding on this point. FIX IT! Would be 5 stars if it wasn’t for this.
Judith’s, friendly amazing, best service ever
Judhite is very kind and helpful person. Very good customer service. ❤️
I had an amazing experience at the Public Storage located on Mercer in downtown Palm beach. I was helped by a nice gentleman named Colton. He was eager to help me right away with renting my unit. He took the time to answer all of the questions that I had. His customer service skills are some of the best I have ever experienced. Public storage is lucky to have Colton as an employee.
Judith is a excellent worker
Judithe was very helpful and friendly !!
Excellent service from Judithe
Judithe is so much fun and so nice
Judithe is very friendly and always smiling. Shes been a great help.
Judithe is awesome. I thought my problem couldn’t be fixed but it was no problem for her. Thanks so much
Judithe deserves a raise! She’s a beautiful person and takes care of her customers! She is so kind and caring! The property is always clean and neat! No issues ever!
Judithe has the best customer service I ever experienced all around great person and she’s also very funny
Judithe is an Amazing worker , She was so nice and so helpful. Would definitely recommend
Judith is amazing and so welcoming and I am so happy her service
I have nothing but great things to say about Judithe. Public Storage had lost my business when I went to another location. Judithe saved the relationship. She white gloved the whole transaction, and I needed 3 units. She even explained how the company itself works and how much she appreciates working there. Just great service all around. If you need storage in South Florida, don't go anywhere else.
Julie was so helpful and made our check in super fast and easy!
Such a great and easy experience with Judithe!!
Judithe wonderful and she great at what she does God bless her
Judith runs this location with integrity and security. Always nice to pop in to say hi whenever she is there which is always! My go to storage girl, location and company :)
Way too expensive when you consider the recent burglaries from some units and the low quantity of carts for moving items. Also some of the lowest-quality customer service you’ll find. What is that rent payment, which has ballooned since we started, going toward?
Exceptional customer service from Judithe.
I came in to look at a space I met with her Whitney and Judithe lovely ladies
My experience with the service provided by Mrs Judithe was very profesional and excellent.
Judithe was very nice, excellent service, very helpful, thank you very much.
Good place to store your stuff
Great and efficient customer service by Judithe, especially for a first time arrival. Joy to be with.
Judith was very welcoming and helpful she helped me get another storage when I was in disbelief of how a 5x5 storage unit was split and half and I had to use a ladder to get into it and she found us another affordable one we could walk into and out all of our military gear in. This is definitely a place to come to for your storage needs it’s always clean and not extremely hot
Judith is wonderful! Always so helpful and cheerful I have never seen her in a bad mood :)
She keeps the storage facility nice and clean, I always feel safe going there by myself knowing she is there. I would give her more than 5 stars if I could :) - Annika
Judith’s is amazing and I will refer my friends.Very clean.
Excellent customer service from Judithe.
The customer service is amazing
Judith was very professional and helpful with our storage!
Judithe , best customer service ever!!!
It’s always a pleasure whenever I need help. Judith is so pleasant and super helpful. Never any issues at this location.
Clean location great customer service by the manager
Judith
She is was very kind and she knows her job, I will recommend friends and family for that location
Judith is a pleasure to work with. Always accommodating and ensuring that our needs are met while here. Our company has 3 units and we visit often. We have never had an issue.
Great clean place love ms.judithe so helpful.....love it!!!
Judithe is exceptional. I love coming here especially when she is working.
Judithe has impeccable customer service skills
Great location and Property Manager Judith is excellent.
Judithe was so nice and very helpful! We really appreciate her!
Judith was great super pleasant and helpful.
Judy is the best. Always helpful.
Great customer service from Judithe and Najah’
I went to rent a unit yesterday, judithe makes the process very smooth. She is very welcoming and friendly. She has great customer service skill. We need more people like her working in the field because moving can be so stressful.
Judithe was very professional, she knows what she’s doing. Great customer service skills and very polite.
Judithe is exceptional. I love coming here especially when she is working. She always has a smile in her face. I could talk to her for hours. I love my Judithe she’s a keeper.
Had appt to view storage units. Sign said they were open, but the doors were locked & no sign of anyone anywhere!
Call the number on the door that was supposed to be for that location instead I got corporate. Corporate gave me the direct number to the manager of that location and I called it and it went to a voicemail for the store. So if I make an appointment I show up and I can’t get in. You don’t answer your phone. You don’t deserve my business or anyone else’s .
Judith is friendly, efficient and saved me $ by taking the time to go over all options available. I recommend this location because of Judithe.
She was amazing & very helpful. Her customer services was impeccable.
I love the coming here this is my second time using this one. Judithe is amazing and very helpful
It’s been about a month that I have rented a storage in this particular location and I am very satisfied so far. Besides the location convenience, facility and units are clean, elevators are easy to access and prices are reasonable. Not to mention about the customer service done by Judy! She is very knowledgeable, helpful and even returns calls which less and less people do it nowadays. Deserved 5 ⭐️⭐️⭐️⭐️⭐️!
Judithe was so sweet and nice, she act like she known me for years… and I love that, I will Recommend this location due to her wonderful glorious customer service
Great customer service! The property manager Judith was very helpful. Would recommend
Judith was great at helping us with fixing our storage account. We love this place.
I had the most amazing experience with Judithe, I was very pleased with her service I rate her an 10/10
Excellent service from Judithe.
Judithe was very helpful and amazing.
Judithe is a professional person and I liked how she took care of me throughout the entire process. 👍👍👍
Judith is absolutely delightful. Her sense of humor is something else.
Judithe was excellent provided excellent customer service
With such a stressful time in my life they made the process so easy, what a kind group of ladies! Keep up the great work!!!
Thank you so much!!!!
Bria is the most friendly high knowledge and amazing customer service ever
Bria was great exp and a very clean property great customer service
Ms.Judithe was very helpful very nice space was very clean and smelled good
I had a great experience with Judithe and the Public Storage off of Mercer. Clean facility, with AC and no bugs. Judithe was always willing to accommodate and answer any questions I had.
I love Judith so much , she always such great help… and always in good spirits
Judithe was very helpful and her presence is very welcoming.i enjoyed my visit and will approve of anyone using their facility for storage great hospitality
I love it here and Judithe is so kind and helpful.
Judithe is amazing, by far one of the best customer service I have encountered.
Awesome service. Keep it up Judithe!
My experience at this facility Mercer Ave was awesome Ms Judithe was very courteous, very knowledgeable and professional, solved all the issues and questions that I couldn't get from the call center, 5+stars!!
Great facility. Kudos to Judithe the property manager. It's always clean and she is so nice and always willing to help out.
judith’s has been very helpful and accommodating. the property is clean and assessable!
Judithe has been so helpful and attentive. Her team takes wonderful care of us every visit. Units clean - nothing damaged.
I love great customer service honestly this was first experience using public storage but store rep Judithe lady made seem so easy and safe thanks for everything hon appreciate the great energy ❤️❤️❤️ you rock
Judith is the best! In an out quick and she helped me set up my app! 10 star service!
What a wonderful help I received from Judithe. She was kind and courteous although I was a little irritated she calmed me. The service was great.
Judithe is absolutely fantastic!!!!! She has been so helpful and made my whole experience so positive. Thank you!!
The property manager Judithe did a great job maintaining this property. It’s clean nice n cool. Very nice young lady.
Judith was amazing and extremely helpful!
All of the top customer service love it. Thank you for everything.
Awesome Awesome place love Ms.J so nice so friendly 😊
Judithe is awesome!I Absolutely love her.
Definately no access at 8 o clock even though it says open until 9....mcame here for nothing
Exelent service i realy apraciat snd love Judiyhe thank you public storage wels palm brach vere good
I was in a hurry to get back to work and need an extra unit. Judith and Bridgette were so helpful!
Back to working I went with no worries!
Judithe was very nice and helpful.
The customer service is very great. I love it here! Judithe and Bridgett are great help I love there energy!
The manager was so informational and very polite. She take’s pride in her work..
Beautiful as she is quick Judithe helped us get set up quickly and was very nice
Miss Judith is very professional lady and very helpful.
The manager Judith went above and beyond to help me find a perfect unit Really thankful that I was able to get everything put away that site is very clean and customer service is the best never seen anything like that before
I really appreciate everything she did for me
Judithe was amazing. She help me looks at the units and helped me decide which would be the best option for me.
Updated review: I had an issue with this Public Storage location and its lock-refund policy. Thankfully Ms. Judith quickly corrected the issue and completed my move-out quickly and efficiently. Equally, to further resolve my issue, the District Manager, Ben, went above and beyond to contact me and listen to my concern. While others may have perceived my issue as being minor, Ben took the matter seriously and took measures to make me feel heard as a consumer. I’m thoroughly impressed with the service from both Judith and Ben.
Betty should get 6 stars!! She was very helpful, knowledgeable of the processes there, and very sweet on top of that!!
Danny was absolutely fantastic. I had a very nice and efficient time doing this. Thank you post.
First I called and the woman on the phone have me storage 8x10 on Military Trail and I went there day before to take a look before I would put my furniture there ! It was a horror! I almost fainted! I called again and told them I don’t want that space. They told me to got to this location and said it’s a new building and I will like it! Yes! I absolutely like it! I am adding a photo of the storage! Super clean , working Ac and rolled up doors . The price was more than the first one but who cares . It’s 180$ with tax. And the manager Betty really went above and beyond to help me! She saw how big stressed I had !
Betty was incredibly helpful and made moving things in and out easy for us!
Thank you Betty ! She was so helpful, and move in process was made easy !
First time getting a storage unit and this experience was terrific…Thank you for an awesome experience Mrs. Betty…looking forward to working with you..
This location is the best Amiee Graham has awesome customer service I love the way she's very detailed and patient You won't leave worried about anything.
Extremely accommodating staff...
I’ve used another storage facility and had a nightmare. This storage unit is clean and centrally located .. however the reason why this place is 5 stars is because of Judithe who operates this building.. she is beyond amazing, helpful, and knowledgeable! Thank you sunshine!
It's a pleasure to be @ public storage on mecer ave I really enjoying .dealing with Judith she always willing to help me and answer all my needs
I went physically with my grandmother to get help looking for a storage unit as we needed one last minute. Ruby at the front desk was very helpful and took us personally to check out the storage units to see if we’d be satisfied. It was a quick and easy checkout with her and she explained everything we needed to know, we left as quick as we came!
I have had a great experience getting a storage unit. I was help by Judithe an I must say she is very professional an polite hard working person
Great customer service judithe was a delight to be around! Will definitely recommend friends and family to this location
Judith was amazing and she really helped out I really recommend going to this facility.
I recently got a storage unit for the first time and was overwhelmed with shopping around and getting all the information I needed. Trinae said it was her first week after she found my unit which was surprising given how easy and approachable she made the process. Thank you Trinae!
Judithe is amazing, I love this storage because it's clean and convenient. I will use them again if needed. 🌞
Nice facility. Good management
I went to this location Judith was very nice and patient her customer service skills is wonderful..
Mrs. Judith is so awesome she really cares about her customers and always there to help and assist with anything thank you so much😍
Judith is hands down the best customer service representative at the Mercer Ave location public storage. I always receive top tier hospitality and thorough information when it’s regarding my unit and or bill. Thanks for always encouraging me and making my day brighter after ever interaction with you!!! We need more individuals in our world like you!! Thanks Judith you rock!!!
Judithe is such a great person and is doing such an outstanding job here.If it wasn't for her i would have been gone a long time ago.I dont think you guys know how good this lady is unless we let you know so i wanted the company to be aware.
Judithe has absolutely the best customer service I see her everyday and she always says good morning and ask me how my day was going overall one some of the best customer service I ever received
My experience with Aimee was amazing. She’s knowledgeable and very enthusiastic about serving me and it’s refreshingly rare. I highly recommend Mercer Ave Public Storage
Great Stuff 😃
Judithe it was EXTREMELY helpful.
I met Judithe over the phone and I noticed immediately her professionalism and excellent customer service. When I went to the storage to close the deal, I saw the way she was handling every customer in front of me with the same respect, smile, love and passion to serve others. We need more people in this world like Judithe. Thanks Public Storage for hiring people with great values and skills to deal with people. Thanks Judithe for your outstanding service. God bless you!🙏❤️
Judithe in West Palm Beach is the BEST. She is professional, helpful, kind and efficient. I would have been lost with out her. So lucky to have her at Public Storage. She made the experience perfect.
Thanks Judithe for All of your help! Customer service is superb ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Excellent customer service!Always a delight to see Judithe.
Judithe is FANTASTIC, so nice and great smile.
Thank you,
Judithe is a very nice, amazing and very professional customer service, always satisfied with her for her good job and help
We have multiple units here because quite frankly the customer service is incredible. Betty today was able to fix a small glitch we had with the system. Just absolutely wonderful she is! Thank you public storage!
Hoy fuimos a rentar un storage y quedamos muy contentos con la atención y la amabilidad con la que te atienden! Muchas gracias por todo y muy buen servicio!😁😁
Judithe made the entire process as pleasant and smooth as possible. From my first unit to upgrading to a bigger unit, Judithe made it simple and easy. Because of Judithe’s great customer service, Public Storage has a customer for life! Thank you Judithe, you’re the best!!!
Very clean property, the manager Judithe is very nice and helpful..
Judith you are the best from this Publix storage
You help me a lot my dear
God bless you an all
Judith is always so nice and willing to help. I was more than happy to give her one when she asked me for a review. She's great KEEP HER.
Betty was very helpful and pleasant
Got me in and out super quick
I have rented a unit in this storage for some years, and I can recommend it with my eyes closed, a safe, clean place with very good Custumer service, its manager Judith is a very professional person and always willing to help any Custumer
Great service, cleanliness and safety … I rate it 5 stars
Comfortable and great service from Judith… safe and clean… 🙏🏻
Roesha was very helpful and friendly. She made my experience super easy. Awesome service. Easy access, very clean, great location.
I shopped around for a week before I found this Public Storage and knew I found what I was looking for in price, location and services. I was greeted by Judithe, so kind and helpful. She went above and beyond and met all my requests and answered my questions.
The place is very clean. The boxes are priced fairly and are great quality. There are plenty of security cameras everywhere and I feel safe. I also really love the app they have for access to all the information needed of the account, billing, access code etc. it’s just great. Great place. Smells great. Judithe really makes it that way….good vibes!
Roesha Is Sweet & sparkling customer service is good property is very clean very convenient for me close to my job and home.
Judith is perfect for this property is well-maintained very clean very respectable she is an amazing person for this property she go out of her way to satisfy each and every customer very polite and understanding very appreciative
Judithe is a real people person.You can tell she loves her job and it’s more than business for her.A real asset to this company.
Best storage facility by far
I have been using this location on 1301 Mercer Ave since January 2022. There’s an amazing lady I think she’s the manager her name is Judith has always been super helpful and always pleasant. I have seen her go out of her way to sort me out. I am not one to write reviews ever but I highly recommend this location. It’s clean and super secured and Judith met my expectations.
The manager, Aimee was fantastic. Aimee, showed us the location and was very helpful in guiding us to what we needed for our move. Very well kept areas Aimee and her team work well together. Thank you!
Great Customer Service!
I loved the service of the staff. I recommend it.
Thank You for being patient. I love these guys.
She has to deal with a forgetful woman all the time.
Very nice girl you have there in the office. Judithe was extremely nice and patient in helping me.
Second time dealing with her.. Judithe's service was exceptional!
Judithe was awesome! Very helpful made our move in easy! Thank you
Love the the customer service the young Lady was very helpful Ms .Judithe We'll recommend friends 😊.
I worked with Judithe at the public storage on Mercer Avenue. What a delight. Not only was she extremely helpful she made my process seamless. I highly recommend this storage facility. All the best.
This time there were carts available AND. The elevators actually opened with my phone ap.
Professional high quality and trusted service. Courtney was helpful, and answered all my questions. Thank you.
Awesome customer service provided by the manager James there. Not only did my husband and I get a reasonable deal, but we got good service as well. I suggest doing a reservation & filling out the necessary paperwork online so it goes quickly once at the store, as it did for us. When we arrived, just provided my information on file, and James took us to view the reserved unit. They have A/C, Security cameras throughout, and it's clean. BONUS: They provide flatbed carts for you at no cost! It was what we wanted so we went downstairs and finished up. Took about 15m total. James had also, suggested to download the Public Storage app, which I did as we wrapped up. The app is Awesome and User friendly! ❤💥 You can control opening the door through it, and provides all the necessary information to your account/unit. Thanks James for your assistance!
James was very helpful in setting up my storage unit for the first time. Store location is 1301 Mercer Ave. Best service I have ever had in a while🔥
Their counter staff is extremely knowledgeable and answered all of my questions the facility is extremely clean and well secure I will refer you to friends and family and if anyone out there needs a safe clean professional storage unit don't hesitate.