Grateful for Mrs Betty being a part of the staff at this location. She renewed my faith in humanity by quickly calling me back after I left a voicemail and taking the time to look into my account to help me resolve any issues and questions about my storage spaces.
5 star for her service but 3 stars for the climate controlled building that could use some TLC on the first floor lobby / doors / elevators from the abuse it’s suffered from other renters.
Suggestion to Management:
Paint some yellow striped lines just outside of the main climate controlled building entrance indicating “NO PARKING” since I’ve noticed a reoccurring issue of people breaking the rule by partially blocking access to the main door entryway while unloading and spreading their belongings across the landing. It’s not fair to the other renters that do follow this simple rule and have to carefully navigate through the mess. Unfortunately I have personally witnessed loud uncomfortable fights break out over this issue.
The location at 4200 Okeechobee Miss Betty was very nice and professional
Betty greeted me this morning with a beautiful and warm smile made my move in so easy and fast thank you Ms Betty
Betty helped me with my storage needs and helped me download my app. Thank Betty
Ms. Betty was super helpful! This is my first time renting storage space. I had no idea what the process would be like. She walked me through it, and she’s been a great help with helping me find the perfect solution!
Met this nice lady Ms. Betty she helped with my storage needs Thank you so much
Betty was great and efficient! Loved her service!!!
Betty was very helpful and made this an easy and smooth process, would definitely recommend to friends and family!
The staff is very helpful.
Betty was excellent she helped me with my storage need
Ms Betty is a good employee she help me with my storage rental very nice lady.
Ms Betty was very helpful and very nice and have a lot of patient. She really a good employee.
Betty at the front is the best! Wonderful smile, extremely helpful and above all, friendly! 😁 Made the experience here very enjoyable and quick.
Got a storage for a promo of 1 usd on the 28th and on the 1st got charge 35 usd and the excuse was it month in advance am like a moth hasn’t even pass you days that a rip off i would never rent with the again returning and at extra space its waaay better than them
Betty was awesome, she helped me find the best storage with the best prices thanks !
Customer service is on top. Ms Betty is the best I like her services
I had an amazing experience with Betty at the front desk. She went above and beyond to help me with my move out situation. She did all she could to assist me. She was kind, patience and attentive. Betty is amazing!
Betty provided excelente customer service today Thanks Ford all You do Betty
The customer service lady Ms Betty was great, effective and quick to help, I will recommend to my friends and family.
Met Betty early this morning she was able to assist me with my reservation and public storage app Betty is a life saver thank for all your help
Ms Betty was a extremely good help I didn't know what was going on and she was able to help me with everything highly recommend
We enjoyed our storage rental experience. Ms. Judithe and Ms. Betty were so helpful and helped us save a lot of money. I highly recommend Public Storage.
We enjoyed are our storage experience at public storage. Ms. Betty and Ms. Judithe helped us save a lot of money. I highly recommend public storage.
Betty she was really nice to help me to get my storage I will recommend her to anyone
I want to thank God for Mrs Betty working at
This storage she is really a blessing 🙌 to me.
Five stars for Ms, Betty I wish I could give her ten stars she deserves it Keep up the good work Thanks for all your help
Betty has been nothing but nice and friendly every time I come to the office. No matter how many times we met she always asked me how is my storage working for me and offer me a cold bottle of water.
All I can say is Betty is my shero Thanks for all your help and kindness
Great service, Betty help me from the beginning to the end I highly recommend this service
Betty Provided me with the best customer service
Ms.Betty has very great customer service she’s friendly knowledgeable about storage space helpful with me picking a affordable space 🤩
I stopped by today and had the pleasure of being helped by Betty, who is hands down the best person I’ve ever dealt with at any Public Storage. She was there for me when I really needed assistance and went out of her way to help me and also saved me a lot of money. Betty’s kindness, expertise, and dedication were beyond impressive, making my experience far better than I expected. She’s a standout employee who truly deserves recognition for her amazing service.
Thanks Ms. Betty for all your help and professionalism
very angry and unprofessional lady answered phone when I called recently. Yelling on the phone and does not need to be working in an environment serving customers. YOUR JOB IS TO BE OF SERVICE TO OTHERS AND TO LEAD BY EXAMPLE THE MANAGER SETS THE TONE ...COMPLAINT ALREADY FILED
My homegirl Mrs Betty was very nice and helpful throughout the checking in and out process
Mrs. Betty has been extremely helpful after a bad experience when the elevators went down the weekend I was planning on moving out. She is a true asset to the company.
Good afternoon, I had the pleasure of speaking with Ms. Carissa- 4200 Okeechobee in WPB. I was so impressed with her care and concern for the issue I was having. Carissa immediately and with such haste and speed settled the matter for me. The pleasantness of her voice made it extra special. Kudos for making this experience enjoyable.
I recently received outstanding customer service from Colton at this Public Storage location. He was friendly, professional, and very knowledgeable, providing clear information about the storage options. Colton went above and beyond by showing me multiple units and answering all my questions thoroughly. His genuine care for customer satisfaction made the process smooth and stress-free. I highly recommend this Public Storage thanks to Colton's exceptional service.
I had the most amazing experience with renting my unit from Colton. He took the time to make sure the I had the exact unit that I needed. He was patient and kind. His customer service skills are some of the best I have ever experienced, and they definitely need to be recognized.
Colton was extremely helpful and all around the best customer service representative that we have had when dealing with storage unit locations. We will definitely be referring this location to our family and friends. Keep up the positive energy Colton!
Betty was very helpful on my search. She helped me get a much lower priced storage and the process was very simple and easy. Thanks Betty!
I highly recommend Betty. She was super helpful, friendly and willing to explain a lot of details about the whole process with renting the storage. Thank you :)
Ms. Betty’s Customer Service was very Professional and Polite. She returned our call promptly, and answered all questions that my husband and daughter had regarding storage. I would absolutely recommend this Public Storage to friends and relatives.
Great Location, Very Clean Ms. Betty Was Very Helpful!
Betty was very helpful and kind thank you!
Betty was very helpful and very informative. She goes beyond and above to help. I appreciate her so much!!! Thank you Betty!
I recently moved from Florida back to KC but still have my storage there. Whenever I have questions or concerns about my unit , answers are always available and situations are handled professionally…. A Huge Thank you!!!
Kim was super helpful and sweet.
Betty - the manager at this location - is a great to work with, always accommodative, and provides customers with comfort that their belongings will be taken care. She is the best manager I have ever worked with at Public Storage and at other Storage locations. Thank you, Betty!
Ms. Betty was awesome to work with. Very helpful in getting me settled in during a stressful military move. I appreciate it.
We have been with this storage for 3 yrs, and it has been nothing short of amazing. Ms. Betty has been the best. If we ever have to use storage it will surely be Public storage.
Betty was a class act, very helpful and informative. Recommend this place 100%.
Oh my goodness! If I could give more than five stars I would. Betty is a GEM!! She greeted us with such a warm welcome, patience with all our questions, and explained everything so thoroughly!! I would come back to rent just because of her.
Betty was very helpful, and well mannered, makes coming here so easy
Ms Betty Was Awesome thank you so much 💕!!
Betty was awesome! She got me an amazing deal since I only needed the unit for a short period of time.
Omg Betty was so AMAZING !!!! I had a concern about my unit and I was very stressed out but once I explained my problems to Betty, she too the effort to help me and did.. now I feel much better about my situation…. public storage need someone like Betty on the team Grate person and well manner 👍🏻👍🏻👍🏻👍🏻
Betty was so helpful. Made our decision so easy to pick a unit. Great personality!!!! Fantastic employee!!!! Friendly and courteous. Thank you.
I had an excellent experience with Betty here, I usually don't leave reviews but her service was so impeccable I felt compelled. She helped our employees with any trouble they had and made the return process a breeze.
Amazing service. Betty M was super polite and helpful amd very friendly and she deserves a raise. God bless
Betty is the great manager, she helped us a lot, very kind and professional
Thanks to Ms. Betty at the 4200 Okeechobee Blvd., Public Storage I was able to get assisted fast with a problem I had pricing wise
Betty was extremely helpful in setting up our account. Friendly reception and knowledgeable employee.
Betty was very helpful with my transition from a large unit to a smaller one. She was kind, patient with all my questions and super informative on the storage system to best serve my experience.
Ms Betty provided me with great customer service Thank you Ms Betty
Ms. Betty was very helpful and patient in helping my needs. She met my inquiry about the storage the same day directed me to the right location.
Betty is always amazingly nice and persistent in her professionalism great person
Very good customer service! Betty was very helpful and knowledgeable.
Was at my public storage today and met with a friendly and very well knowledgeable lady name Betty, she was very helpful and sweet, she catered to my needs with solutions and made sure whatever questions I asked was met with a answer. Thank you for making my day smooth Betty.
Ms.Betty was great!! Very efficient!!! The process of renting the storage was very easy!
Betty has excellent customer service skills and was able to answer all my questions and concerns, thank you Betty!
Betty has the most professional customer service she went above and beyond to get me the right size space. She keeps the property clean.
Betty was very helpful in making our decision. Great location to use!
Betty was very helpful and explained everything to me about the process of getting a unit thank you so much
Ms Powell
Betty provided excellent customer service to me! Because of her, I would recommend this facility. She is truly their best asset!
I have been renting a unit from this location for a little over a year. The facility is very nice and clean. The only issues I've ever run into were not being able to walk-in during business hours b/c the doors were always locked. At the time there was a worker there that I'm certain didn't take the job seriously. However, as time went by I met an angel. That angel's name is Mrs. BETTY! I must say I have not had one problem since. Whenever I have or had a concern with my account she'd always take the time to explain thoroughly so I'd understand what was going on. Before telling me "No" it can't be done, Mrs. Betty makes sure she research everything first and exhaust all possible avenues. This is what you call great customer service! And her SMILE and SPIRIT will brighten anyone's day. To anyone reading this. If you live local and are in need of a unit. Stop by Public Storage at 4200 Okeechobee Blvd., WPB Fl. Trust me you will definitely be in great hands!!
~ Brenda Pratt
Betty is the most professional lady I met she keeps the property clean
Mrs. Betty was so helpful, kind, patience, and informative.
Miss Betty is such a wonderful lady, she’s doing an excellent job
Mrs. Betty was so helpful. She answered all my questions and helped me with choosing the best storage for my personals. Thanks so much!
Betty was very polite, helpful and kind. Very knowledgeable about the company. Thank you Ms Betty for your assistance today.
Betty was very helpful and kind! I would definitely recommend renting a storage unit from public storage in west palm beach!
Betty was more than exceptional! Give this woman and raise not only did she help me and my buddies figure out which units we should order, but she also help us find the best deal, knowledgeable, considerate, and and personable, what more can you ask for
Betty is already nice and friendly she will help you and answer all your questions go to public storage and see Betty and you see what I'm talking about,,,
Betty was great . She was very helpful and answered all my questions and concerns . Betty went above and beyond to make sure my experience was top tier.
My key accidentally broke off in my lock at my unit and the service representative on site Betty went above and beyond to help me solve this issue. She even went out of her way to find me a reliable local locksmith.
The staff member Miss Betty she was very helpful and polite and they need more people like her to work a business like public storage it's a stressful job but she was so helpful thanks
I'm James Jones along with "Betty" , ur active desk clerk and property manager at 4200 Okeechobee Blvd West Palm Bch. , FL.
As a punctual , on time payee of unit 2085
I now take the time to give "BETTY" her well deserved commendation , verbal compliment on how she herself has made THEE difference needed for customer satisfaction with obvious care and performance. THANK YOU ALL P. S.
Property Manager Miss Betty customer service is beyond amazing I feel so comfortable and safe with my storage here at Public Storage
Mrs. Betty was very help! Has Great customer service! I’d come back again
“Wow is all I can say”. Ms Betty was so amazing and patient with me and my 2 year old that was sick. She took her time to answer all my questions even though she was feeling sick herself. Best customer service I’ve had in a long time. Would definitely recommend this location.
Betty has been super helpful. I greatly appeciate the amazing customer service…. very friendly ❤️ thank you so much❤️❤️
Betty has good customer service okay.
Betty has been extremely helpful. I greatly appeciate the awesome customer service!.
Betty was Fantastic.
Betty provided great customer service and very polite
Our first ever storage experience was carefully guided by Ms. Betty. She was so helpful and patient. Ms. Betty is so knowledgeable with the process. Definite expert! She keeps her front office area very organized and tidy! The bathrooms were extremely clean. Ms. Betty runs a tight ship. My family and I find it joyful popping in to see her when we borrow the carts. We are grateful for all you do Ms. Betty! Keep Shining :)
Betty was very helpful and friendly
Mrs Betty was very professional with assisting me with my storage unit.
My mother passed away not long ago. I ended up getting behind a bit this month and asked them not to cut the lock off because it will get paid this month. Yet, they still cut the lock and are rude about it. Don’t use this facility. I’m never using public storage again.
Do not use this facility. Terrible people and are rarely there at all. Mother passed away and became of funeral, I got behind. Been paying this unit for almost a whole year. Only a couple weeks late and still cut my lock. I asked not to and give a little time. They don’t care , they don’t listen, and they mess with your stuff. Never come to okeechobee one.
Betty was very welcoming with a big smile she was helpful and wonderful thanks for all your help Betty
I’ve been with this company for over 15 years and I have to say that today a fabulous employee by the name of Betty took such good care of me it really is a testiment to what customer service is all about which is rare these days. I really hope this company understands and realizes how fabulous she is and what a great asset she is to this company, Miss Betty thank you so much for your hospitality, and you took such good care of me and my family you deserve more than five stars.
Ms.Betty was very detailed and organized,she was very helpful with questions and future Business.Ms Betty made the experience not like any other...Great rates and awesome storage...Thanks Ms.Betty
fyi, been renting a unit since march, it’s been great , I appreciate the professionalism and hard work of people working here , especially Betty, who has help me a lot and has made me a long term customer.
Great customer service by Betty and Nagah. Super friendly. Thank you 😊
Thanks you Betty for great customer .
Awesome service by Najah at public storage
Miss Najah is just great.
Roesha was professional, knowledgeable and her smile lights up a room. She knows her stuff and you can tell she loves her job.
Kat, the manager at the 4200 Okeechobee Blvd, Public Storage, was superb with her assistance in my getting my space. There was a problem with the web site, but Kat took the time to get everything set up. She was excellent, personable and a total pleasure to deal with.
Esha was amazing so to the rest of the staff, thank you.
.y setvice experience was great. Very informative. And my representative was so helpful.
I give the 4200 Okeechobee Blvd. location 2 stars because of the employees. For example today after we were finished helping my mother move stuff from her storage, my husband needed to use the restroom located in the building. The restroom was locked, and it's not supposed to be during open hours. My husband is disabled and almost had an accident on himself because we had to go all the way to the front office. When he was about to ask why they were locked, the lady told him they were locked because she didn't feel like cleaning up after people. Now this ladys job is literally handling janitorial, so why is she even employed if she isn't going to do the job she's paid for. Please do better or find a different job if you don't like cleaning up after people.
Kat was THE BOMB! She provided me with the most amazing customer service and was so patient with my wild 2 year old. She was fantastic!
My experience at public storage couldn’t have went smoother and faster as i am pressed for time trying to complete a move. Esha was more than helpful to make sure most of my time was spent taking care of business and having me on my way. 5/5 ask for Esha!!!
My partner and I came in over the weekend and we had the pleasure to be assisted by Chainy she made finding a rental space super fast and easy even explained deals throughly, we are looking forward to renting at this location with such an amazing staff.
Will not be using them if I have too in the future.
Have had unit with them for years, great facility and staff. Very clean and affordable! Would recommend to everyone!
Great customer service, Najah went above and beyond when I moved.
Thank you
Would recommend this place to anyone
Na Jah was amazing! She was very helpful and answered all questions I had concerns about.
Excellent Customer Service and Very Polite!
Najah was a very nice lady
Great customer service by store representative, Najah! She was kind, expedient, and helpful in choosing the right unit needed. It was much appreciated.
Made a reservation for a storage unit for this Okeechobee location. Natalie was very professional and knowledgeable about all aspects of renting a unit at this business. I was totally satisfied with my rental experience and would not hesitate to recommend THIS location (or any location Natalie is on Duty!) for renting a storage unit to all of my friends and family. Natalie, thank you again for your assistance, You Rock!
Latasha's assistance, attentiveness, and expertise was greatly appreciated.
Great customer service, very clean and dry.
Najah was helpful and on point.
Najah was great! Explained the
Terms and conditions thoroughly very happy with my service 10 out of 10 would recommend.
Najah was very professional, kind and knowledgeable. l am very happy with my unit.
Latasha was a excellent help….. thank you so much for you help and understanding…
Judithe was amazing , great customer service , provided insight and details and professionalism
Satisfied with the product.
Lashawn was awesome. Helped me get a unit with ease very professional.
Best Public Storage I’ve been to. Latasha was so helpful with a billing dispute and got it all settled with no hassle at all. Excellent experience
I stop by the property on Wednesday spoke with latasha and she help me with all Information I needed and I'm back renting a unit today thanks for you amazing help
Latasha is a great worker she help with everything thanks and took her time to help
Latasha was amazing she had all the answers got me a unit in less than 30 minutes i had been looking for days very positive experience
Latasha is amazing she help to get a great price and the right size unit kept up the great work
Latasha was Awesome without her without her I would not have a place to stay thank you for the great customer service she’s the best
I had a great experience thanks to Latasha. She was incredibly kind and thoughtful when helping me sign up, and thanks to her I was able to get a great deal! The unit itself was clean and spacious enough for what I need it for. The lights in the corridors also automatically turn on once you start walking near them, so that's nice tho initially nerve wracking if you have any phobias of dark corridors.
I just got off the phone with the District Manager of the West Palm Beach Public Storage (Ben). He had a listening ear and willingness to rectify the situation I experienced. He asked what he could do to make the situation better so I asked to be credited for the month that I had not used but had been turned over to collections for payment. Ben went above and beyond to not just reverse those charges but also to credit back 1 month of previously paid rental. I am amazed 👏 at this level of empathy and compensation. Ben is a credit to Public Storage, if I ever need them again, because of Ben, I'll be back.
Janae was very nice welcoming quick and easy! Stress free.
Ms Latasha is a very hard worker I came in to place some belongings in my unit and watch this young lady clean up out front of the rental building and remove every single piece of trash that was out there with no help if you love cleanliness I highly recommend this property
Janae was very helpful and took the time to make sure I was comfortable with the rental. Excellent customer service.
Najah was very helpful and pleasant and patient
Manager help me and just is great.
Location to put your stuff in
Najah was the best and helpful to get my right spot
If you guys need ever to get a store space contact in najah from that location
It was a wonderful experience with Najah. Thank u for the help!!!
Tasha and Jajah is great ladys
Najah was so helpful best customer service!! Will Definitely recommend to others! Keep up the great work!!
Najah is a wonderful lady and very sweet.
Najagen was great with her customer service
Na’Jah was amazing and provided the highest level of customer service! I love this place!
Miss.latasha is a great worker she’s doing well
Latasha is the best she helped get the job done keep up the good work
Latasha was wonderful! Great customer service and she looked out for me with the unit. Thank you for getting me a great price, highly recommended!
Najah helped me find the perfect storage unit. She was very patient and informative which helped the process. Great service 👍🏾
Latasha help us find exactly what we needed and made sure we found the best option for us astorage unit..keep it up 5 stars anytime
For first time in a long time service was great..no rushing or attitude just simple step by step good customer service from the young lady Latasha was a very pleasing and satisfiying experience I will. be recommending public storage from here on out to anyone I know ...keep up the good work public storage ...
Latasha took her time got me a good deal on a unit and help me with my reservation for friday keep up the good work
Latasha is great thanks for the great help
Latasha
She’s great thanks for your help
Awesome, efficient and very friendly. Property is very clean. Sales team very knowledgeable!! Courtney is great
Najah was very informative and fast. Excellent welcoming service!!!
The staff is WONDERFUL here! Extremely clean and quiet facility. Courtney is THE BEST!!!!!
Marissa was very helpful to help me get my rental space and worked with me on a translation app to help me with my Spanish
Very attentive young ladies in the office asked me if they provided 5 star service. Here’s your 5 stars, exceptional job Megan and miss Courtney!
First time renter at Public Storage, Courtney and Meaghan were very informative, so helpful and provided awesome customer service!!!
I always come to this location to make my payments. The manager Courtney is SO nice!