Public Storage Self-Storage Units at 7001 Plantation Rd, Pensacola, FL

Kinsey was very helpful and knowledgeable

Very clean place and the staff was very helpful. Especially Kinsey. Definitely recommending as long as she is there.

I wanna say thank you to Kinsey she's soo helpful!

Thank you so much Kinsey you rock!!!

Kelsey is very kind and professional. She was very helpful and went above and beyond.

Sonnet was very professional and knowledgeable of her job. She actually followed up as she promised over the weekend. I have no doubt she is very suited and good with customers. Thanks again Sonnet. Looking forward to working with you. You will be a great asset to Public Storage.

Thank you Public Storage, Sonnet the location manager, did an awesome job of helping me get my unit transferred to a larger unit. Went above and beyond in getting things worked out for me. Employees like her are valuable and make a difference in the world! Thank you again! -Matt

Kelsey was kind and courteous and made everything so easy. I will recommend to all of my friends!!

Kelsey was extremely helpful!!!!

Kelsey is a great person to speak to super friendly and professional

The employee I talked to named Kelsey was very friendly, knowledgeable and helpful.

Sonnet provided excellent customer service while helping us reserve our storage units.

I rented a storage from the on 04/06/2024 For 150.00 per month within a few months the rent increased to 240.00 I had to speak with management then they got it down to 175.00 Since then January Rent was late and had a late fee which made my total balance 200.00 then on the 30th they added on a lien fee which makes the balance 255.00 total. I go online make the payment try to access the until on the 1st of February. I cannot get into the unit to remove all my items out the unit. Now Feb 2nd the total balance due is 495.00 (paid 255.00 On Feb 1st) How can a storage unit that's only 175.00 (31) days behind be 495.00 with fees and cost? I would never recommend this company as it will triple in cost if you are more than thirty days late making it impossible to get caught up in today's economy. I made a payment yesterday of 255.00 and wanted to access the until to get my things out and today i owe an additional 240.00 Management is not good as they want you to apply for a credit of some sort for the next month this company has to be shut down. I will seek legal counsel as this is unacceptable for a major corporation. I'm also asking to speak with someone within a corporate level as well. The CEO or Tamara Hughes Gustavson who seem to own 10% shares in the company. I will get to the bottom of this. Per Florida law I have the right to present this information and faulty practices in front of a judge. I wouldn't recommend this company to anyone.

Great clean place

Extremely unprofessional company!!! I spoke with Marrisa (manager), prior to signing any agreements. Because the online infornation wasn't lining up! I was making sure that rates didn't randomly change. As I was told this company would do. I wanted to be sure that the unit was CLIMATE CONTROL. She gave me her word, "our rates do not change, only if local tax changes. The online rate will be your monthly rate. Bring a Damprin for moisture." That was not the truth at all. Never be a day late with this company, or rent is doubled plus. By the 4nd of the month, I start to recieve messages "YOU may lose access to your storage. Additional fee may apply." BY the 11th, I'm told I may have a possible lien placed and my items sold." Today, I decided to answered and not run from that demonic representative that calls on SUNDAYS, so I could ask questions. I asked about their premature threats, additional fees, etc. I asked about the Sunday collection representative calling with such a demonic undertone. She raised her voice told me "I could put in a rental payment complaint, but it seems like youve already made your decision." She also told me to read my contract that the dates were there. I asked her to remember that some of us under distress have to use storage units. It's the last option during moments of dispair, depressions, and or grief. Whatever the reason never should your company cause additional harm coming in forms of text messages, doubling rent fees, or calls from mean nasty representatives. Lastly, as I explained Beloved, never change your tone with a customer. My tone never changed with you, I only asked questions. Which may have been aggravating to you. However, my questions were valid and deserved answers without you being rude! I question the ethical practices of this company.

Jade was helpful

Great experience, super helpful.

I love the remote access capability and electronic rental workflow! I was able to rent a space all from my phone without going into the office. Tracy/Jade/Sonnet helped to provide a spare key to an authorized user on the account as well! Thank you!

Updated review as of 10/31/24 clean facility, good prices for the area and being climate controlled. I like my unit!

came back and rented a space. nice employees and good facility

This place is nothing but a rip off lied about the price and overcharged my debit card double what I was told it cost then charged me for the month and came and took back the unit and stole all my stuff and I had already paid for the month double

Great customer service! Sonnet was extremely helpful. Highly recommend Public Storage in Pensacola!

Very people friendly and helpful whenever I needed it. Truly a great company to do business with. Very clean facility, listened and answered all my questions. Thanks Public Storage.

So easy to set everything up online! Move in was easy peasy! And having the app helps with getting in the gate too! 👍🏼☺️

Clean genuine, good pricing and great customer service

Fast & easy to work with

Public storage honestly has grown on me as family for 8 years I stored my stuff there I was there during good times when the employees was there and had a office on site to when they had the kiosk you talk into During the bad times when I lost my key and was so frustrated they assist me to help me and was right there as an angel when I needed the lock cut then a replacement overall I would rate them 10 stars but that's not a option so I would stay with 5.I recommend public storage to anyone if you are a student moving out of your parents house going to college to and business man your valuables will stay safe they work hard with the security plus cameras hope to do business with them again love you public storage thanks again

Jade and Vickie was very helpful

I would like to commend Jade at the Plantation Road Public Storage in Pensacola. I recently rented a second unit there and was quite nervous completing everything online since I live out of the area. When I arrived in Pensacola, Jade called me to make sure I didn't have any problems and to ask if I had additional questions. She addressed all the concerns I had and I feel very relieved now that all my questions have been answered. I was fortunate enough to meet her while she was taking care of some other customers at the site. Now that we have met, I feel even more confident that I can return home and know that all my belongings will be secure.

Their customer service is Terrible! The agent Shannon called me requesting an Explanation for why I wanted MY STUFF out of the unit. I don't need to give you an explanation just cancel the appointment . They also increased my unit rent!!!

Marissa was excellent. She was kind, patient and informative. I was a little bit of a pain in the butt too, I kept changing my mind causing her to have to back up and redo the contract and her friendliness and smile never wavered. Marissa is the reason Public Storage gets 5 stars!

So friendly and helpful!! So easy to access your unit I would definitely recommend!!!!!

This place is a complete "bait and switch". We received our first rate increase of 25% just 3 months after moving in. My wife called to ask why, but no one answered so she left a message. We never received a call back, but got an email stating our rate decrease had been approved. Three months later, halfway through the month, we got the same notice. My wife called again, and the lady that answered was very rude and not helpful. She just stated it was market rates, which is ironic, because when you check the website right now, the same unit is advertised for $30 less per month than our current rate. To add to this, there is no one on site and no bathrooms for you to use. The Bluetooth keypad on the building door has been malfunctioning for 5 months and they just keep telling everyone it is a "IT Issue". They basically force you into buying there insurance policy that is massively overpriced and if you read the fine print, it doesn't cover anything. Do yourself a favor and look elsewhere. There are several other facilities that cheaper and guarantee your rate for a year or more and actually have on site people to help if something is wrong.

I've always used Public Storage throughout the years. No matter which location the level of cleanliness and customer service is always excellent and courteous.

Jade helped me at this location and the Creighton location. She was wonderful! Very helpful and friendly! Nice facility.

nice. provided buggy

Had some issues for a few days and actually received a call from local manager, Shannon, to explain the changes. Meant a lot considering the website didn't help explain what was going on with the phones and property managers on site. Started with a 1 star review and have now updated to a 4 star. Property is clean and in a good location, been a customer for 3 years.

Very easy to grab you a storage unit, the lady at the front is beat jive and easy to deal with!!!

Jade was very helpful with my storage needs

Summer and Rodney took excellent care of me.

6/4/23 Update: I understand the economics of not having live attendants anymore, but the bathrooms have been locked or removed. Think about it. Sometimes the customer has driven quite a ways to get there, then can spend hours or even most of a day depending on their circumstances. Not having an available bathroom is extremely inconvenient for the customers and would only require daily maintenance -not constant supervision. One of the reasons we chose your facility nearly a year ago, was the customer service, on-site management, and clean bathroom and water facilities. (See below). We pay a premium for a good quality facility and when those things were removed, the monthly cost did not go down. We hope to finally move our belongings to a new home, soon, but would be less likely to recommend this facility because of the recent changes. Not looking forward to the day-long unloading when we will be forced to interrupt our progress to go elsewhere for a bathroom. Please consider the comfort of your customers. Thank you. Great service from Marissa! This storage place has been the easiest and best part of our interstate move. Love the available carts, app to open gates, bathroom and water easy access, and clean facility. Only issue was rumble strips outside of sliding doors that slowed the process and shook the carts around. This may be required, though, and not really a problem. Thanks!

Will definitely recommend this place. Very clean!!! I was assisted by Dayna who was wonderful and a great help!

Im always hesitant when deciding on which storage is right for me. But, Dayna was knowledgeable, courteous and very helpful. She made finding the right room easy and convenient. I will definitely recommend to all my friends and family and look forward to future business. Thank you!

Dayna was absolutely fantastic! I highly recommend renting from her at Public Storage.

My experience was great. Dayna was very friendly and helpful. She made it easy and explained everything to me. I will recommend this place to friends. It was a pleasure dealing with her!

This place is awesome!! I worked with Dayna who was AMAZING!! She was very friendly, professional and went above and beyond!! Highly recommend!!

Marissa is the Best

I think their business model is "bait and switch". I signed my lease contract with Public Storage at $60 per month for outside vehicle storage and 5 months later was sent a post card indicating my rate increased to $100. Shannon was absolutely uncaring and instead spouted something about market rates. I was told to either pay the increase or leave. I'm certain PS already planned to increase my rate when I signed the original contract. Ask about a rate increase before you lease with them. Its coming!

Awesome job , greeted me a smile help me with question and explain them as well Great person to have working with this company.

Shannon, the local site manager, is always a pleasure to work with, handles issues, is responsive and keeps this facility really clean.

Ms Shannon was extremely helpful!!! Excellent customer service! She was patient with me and i look forward to the great experience to come with public storage!!! ☺️☺️

Shannon was very helpful and professional. She took me from unit to unit so I could determine which one I thought was best for my family and I. I would recommend Public Storage.

Ms. Shannon was very helpful and more than enough. Very positive

Always goes up on their price after 6 months

Shannon is so kind and incredibly helpful. Highly recommend this place for all your storage needs.

Anyone that I talk to at the office was nice, helpful and professional. The storage facility was clean and maintained. If something was broken or damaged, it was fixed in a timely manner. My experience there was great.

Very nice storage facility. I have used it for 2 years.

The ease of securing unit online and move in was the best experience ever. The customer service is awesome!