Public Storage Self-Storage Units at 399 Brent Lane, Pensacola, FL
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 27/moSmall 5'x5'
$ 27/mo $36Best Price Label
- Climate Controlled
- Outside unit
- 24 Hour access
4'x5'Online only price$ 28/moSmall 4'x5'
$ 28/mo $37Best Price Label
- Climate Controlled
- Outside unit
- 24 Hour access
5'x10'Online only price$ 49/moSmall 5'x10'
$ 49/mo $65Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 84/moMedium 10'x10'
$ 84/mo $112Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 95/moLarge 10'x15'
$ 95/mo $127Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 121/moLarge 10'x20'
$ 121/mo $161Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Pensacola Storage Units Near Fontanel Place
Pensacola self storage is conveniently located near the Fontanel Place neighborhood. We are less than one block from the Brent Lane exit of I-110.
No matter what you or your family is into--heading to the movies, hiking, backpacking, picnicking, and more--our 5x10 storage units and 10x10 storage units can make more room for fun. These affordable storage units can hold the contents of a room or two. Drop off your football gear from practice at your unit and then head to a family dinner date at the movies, just minutes away from our storage facility.
Come fall, store the kids' soccer gear so it's out of sight and out of mind during the winter months. Take it back out when you need it again. Whether it's bulky pool noodles and pool floats, camping tents, or football gear, we can get those seasonally-used items out of your way.
And because of our convenient gate hours and convenient location, you can be assured that your stuff is easy to access.
There are also a few climate controlled storage units here to give you more options when you store. We also have drive-up outdoor storage units, which offer ease of loading and unloading. Stop by today!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 354)
The worst storage ever!! The walls between the units are a thin Masonite material. There are holes in those walls were you can see into the next unit and see someone else’s stuff. You could simply push down the wall material and steal everything in the the next storage unit. Absolutely no security here!! And then there are the rodents. From the size of the droppings, they must be medium size rats. Every cardboard box I had in there had holes chewed into it. Everything had rat droppings on it. I was only there 3 months…..those are the reasons I moved out. No wonder the price was reasonable. NEVER AGAIN!! Stay away from Public Storage!!
Traci was great
Clean property great service from Traci
Very knowledgeable and most helpful! Thank you Traci!!
Traci and Rodney are the best. Great people
Great visit very friendly
Overall, not the best experience at this public storage. First of all, our unit was near their trash can (that no one is allowed to use, never had a storage unit NOT have a garbage can to use) and we had an issue with having rats run through our storage, or at least the thousands of remains they left us. Had to sweep out tons of rat **** when we moved out. It ruined a lot of our stuff in there that we had to throw away! We didn't complain about it, we didn't even tell the front desk about it to bother them about it....we just handled it. Moving out was an issue too!! They made closing out such a hassle for us. Multiple people there said different things when trying to cancel. We had to remove our card from auto pay but then they said nothing else. Not when to be out. Not how to be out. Nothing. We had trouble removing it too! It didn’t successfully remove, charging us for another month we didn’t want! Why can’t they just say “oh you want to cancel? Great! I can handle that. We cancelled your account, make sure to be out by ____!” -- There was none of that said…they just said “take your card off auto pay”. It's almost like they WANTED us to fail so we could give them more money. We were 2 days late to be out (because we were never told a “get out” date). So then they tried to charge us AGAIN for another month and we said no. They then sent our payment to a debt collector. They were so confusing in how to get out. They even told us we had an extra month to get out! That was NOT the case as they charged us for that month. I spent many extra months paying for the storage unit when all I wanted was to cancel!
Great staff at this location
Great people work here!!!!
Tracy is the best she will take good care of you!!
Exceptional service from Tracey, site manager at Brent Lane, Pensacola location. Was desperate for finding storage on a Sunday, Tracey got us a storage unit, solved glitches on App, handled transaction to get us our storage unit quickly. Solved a major crisis for me. Clean, efficient storage, Sunday availability! Cheap, flexible, excellent on-site customer service. General Public Storage 800 phone number very helpful to arrange storage, had site manager call back to solve problems. No impossible phone tree, "thank you for calling, your call is very important to us. We are helping other customers. Your wait will be 28 minutes........." Live, helpful agent available quickly.
So I normally hate storage places ..but ever since Tracy has been a part of the management team she has transformed it and keeps everyone coming back for her witty remarks and warm spirit.
Great job by everyone
I’ve never had public storage idk how this post got here
Both employees Cassy and Traci were very helpful. They assured I was aware of everything I needed to know!
Not had a problem so far with this one I highly don't recommend any public storage in mobile AL they all will try and take your storage or double bill you
Traci was amazing! Very helpful and awesome!! Public Storage is lucky to have you!! ❤️
Great service, nice people
Public Storage called to ask why I haven't used the storage yet. Very thought full to check
Is there access 24/7 using access codes
Mrs Tracey provided excellent service Was very polite and help me with every need I recommend this public storage to any one
Traci is the most sweetest lady, i love having my storage here they’re very trust worthy! they go above and beyond for their customers!
Absolutely would not store here unless you have no choice, and until they figure out management. Don't store your precious cargo with a company that doesn't man their store. Trust if there is a problem, they won't be there to help you. You also have to wait a pretty long time for a dolly on the weekends. Then after a few months they are going to raise your price. After a few more months they will do it again. Next thing you know your cost has doubled in a year. The same EXACT location I was in the people next to me where paying half my price. I left the next month.
Nice friendly, and very accommodating. Will definitely go back.
We were in a very bad spot and needed storage quickly. Although I made the reservation for a few days out I called and spoke to Tracy and she was absolutely amazing. When we got to the office to finalize the reservation there was a slight hiccup, but Tracy got us through it and we were able to get our unit today. Thank you Tracy for everything.
Traci is great. Rodney was nice
Question? Has anyone ever experienced their storage unit get broken into an get anything back from their insurance. This is the worst storage location in Pensacola FL ever.
Traci is just great. Nice, professional, and caring. She is a wonderful asset to Public Storage
Traci in the office is wonderful she always has a smile on her face and can answer any question I had..wonderful place would recommend to anyone.
Traci is awesome, so helpful!!!
Traci is a strange rock star!
Traci was absolutely wonderful to work with!!!
Traci was very helpful when I started leasing a unit, and when I had to move out she made it very simple for me! The unit was clean and the door was easy to use.
Traci is so kind and amazing!! She’s the best you will find in all of Pensacola!! 💜💜💜
Very helpful and professional I would recommend them
Wonderful customer service
Young lady Dana was very helpful went out of the way to help me thank you very much
Dayna was very kind helped me out so much if I could I would give her 10stars
Wonderful Customer service
Ms Traci is awesome
Excellent. At least they don't have to sing happy birthday
Traci is awesome. She is extremely accommodating
Went up there to check on a unit , manager was super nice , everything was very clean . Definitely will be back
Sherilyn at the Brent Lane location was absolutely fantastic. She was very welcoming, patient, helpful and knowledgeable. Public Storage has a great employee in Sherilyn. I definitely recommend others to go see her if they need a storage unit!!
Awesome customer service
Vickie is amazing
Vicky was very friendly and helpful.
Very nice staff!
My storage unit unit was very clean when I rented it. The property is very well kept. The manager Vickie is always ready to help.
Vickie is awesome.
Vicki was great … very nice and very helpful. If you decide you choose public storage definitely ask for her !!!
I am so impressed with Vicky at Public Storage. She explained everything so succinctly and clearly that I am really confident that I chose the best place in the world to store items till a new house is ready.
Vicki was so kind and very helpful. Quick process. Unit was clean and ready for us when we arrived. Highly recommend.
Love the staff here! Vicki was especially helpful in answering any of my questions!
Marissa G. was very helpful and highly professional. I'd recommend this location to anyone. Thanks!!
Fabulous customer services, prices, and a plenty of space for my belongings. Thank you so much for everything! We will definitely come back if we ever need to store again.
Great customer service nice people have not had any problems with them while I was there was very polite and helpful the manager there Miss Vicky is a very dependable person when it comes down to asking any questions or needing anything done on the property or for your unit I would recommend them to anybody else
Vicki is the best property manager in the industry.
Muy atenta la persona que atiende
Vickie is very friendly and always helpful
Got my storage unit a year ago on special. Its storage, so can't complain. It's more expensive now, but still more cost effective than similar units around town. If I meet staff by chance they are polite and quick to assist you. One downside. This storage isn't 24 hours like every single other storage place in town, so if I had the urge to store something at 239 in the morning I can't. Well, good outweighs that one hang up. **UPDATE** Customer Service Rep with Public Storage contacted me today to resolve any issues I may have with their services. I appreciated their explanations and now I have a better understanding of the services provided. They were polite and professional as well. 5 🌟!
Mrs.Viki very nice happy and helpful. Thanks
Vicki has always been so nice and understanding and helpful whenever I need any kind of help with storage I give her a five-star rating herself she's so wonderful lady with good customer service skills thank you for your service
Very clean property. Management is always bery helpful
Manger is very respectful and nice, never rude to customers.
The Manager Vickie really helped with suggestions for storing! Thank you!
Customer service was outstanding
Just moved in, it was clean and ready. Vickie the manager was so helpful. Great job thanks, Vickie
Excelente atención, la señora me explicó muy bien todos los detalles y cuanto debía pagar, como hacer los pagos, el seguro y todo lo que cubre. Horarios convenientes y fácil acceso. Lo recomiendo.
Great customer service in office, my stuff is in good hands 👍
Very friendly employees and very clean property
Lexi the property manager here is amazing! Welcoming atmosphere and a great place.
Great customer service. Location is a little difficult to get to but in a great location near local highway and city center.
OMG what amazing service!! Thanks Lex 🤩🤩🤩
Great customer service. Lexi got me set up quick and was very friendly. Will definitely use in the future.
Love the staff! Very friendly!
Nice unit and great staff
Most overpriced storage units you can possibly get.
Nice property with keypad entry gate..good people in the office.
Perfect staff service. I moved in today and I was given everything I needed before I had to ask and was moving my belongings in within 10 minutes. The woman in the office was very nice and was convenient and efficient when I needed a dolly. I reserved a climate controlled unit and while it was insulated it still seemed to be a bit hot and I was hoping for something a little cooler to store circuitry, batteries, etc. but I'm pleased with the 5x5, the 24 hour access, the low rate, and the customer care. Thank you public storage.
I love the staff here! Always a clean office and friendly attitude!
Very nice management
Lexi was very helpful and got us everything we needed :)
Professional, courteous wonderful experience.
Very professional, friendly and efficient with my time. Answered all my questions and met all my storage needs.
Staff in office are really friendly
My grandmother rented a unit today and lexi the manager in the office was so wonderful! Thanks for all your help!!
For starters, I'm only reviewing this location. This is one of the worst storage facilities I've ever rented. Pest control-There is none what so ever. I had mounds of ants inside of my unit and into my personal items just weeks after moving in. Ease of access- I could barely fit a standard truck inside of the limited spacing w a trailer. You have to jack knife to get a trailer in and out due to the fact there isnt much room at all. Temp control- If they weren't clear with you, these are not!! Lastly, the staffing was friendly towards me moving in. I would advise against anyone renting from this location as long as you can spare an additional 10 bucks and 10 minutes on your travel. These arent very nice units for the price.
Lexi is AMAZING! She helped me get a great price on my unit and she was very friendly and helpful! Still great staff !
could you please direct me to the site where i can see your auctions and their dates and times
Robin was great. She was nice and helped me to get in fast!
Lexi helped me out with my rental today. Very professional and friendly !
Muy buena atención
Lexi was so wonderful! She made everything so quick and easy!! Very clean facility
Debbie was awesome !!!! Great CX service!!! Thanks ladies. Lexi was awesome thank you so much!!!!
I was wll taken care.... Best customer service EVER!!!!!!
Lexi was Very professional she’s awesome
How much are your 5=10storage
Lexie was a great help, I reserved the wrong size unit and while her location was not able to provide a unit, she immediately found another unit at a close by location! Highly recommend!!
Very helpful, gave me great advice on dos & don't. Would recommend them. Be great if all places I do business with had such great employees.
M. Kayla was very helpful and professional in helping us with finding our right storage. I definitely would recommend this place.
Kayla was professional, helpful and understanding. I move into my storage Wednesday
Kayla was extremely helpful in assisting me with securing my unit she was friendly, knowledgeable, and accommodating. Thanks Kayla!
stopped by public storage to get a space. kayla was professional and pragmatic. Great customer service she is a wonderful addition to your team!
Lexi is the manager here and she always has a smile on her face when I come into her office! I left my unit unlocked yesterday and she called to tell me my items were not secure! Thx for all the help your a life saver!
Kayla was awesome and did a wonderful job helping me to finda unit att a great price
Kayla was great and helped me to secure a unit professionally and swiftly. Great customer service and wonderful spirit.
Lexi was super helpful and has a great attitude. Got me my storage and sent me on my way.
Kayla was a great worker she helped me out tremendously she got me in a unit at an affordable rate. Awesome company and people!
They are a wonderful storage company to work with. The only thing I dont like is the fact that I have had the unit for over a year and the price has gone up three times now but still there because it is a clean storage and the staff is very helpful and friendly.
Lexi was very helpful
Kayla was incredibly helpful and professional in booking my 10x10 for my move this upcoming weekend! The pricing for the fall move-in sale was a very nice surprise and a welcome one, at that!
Lexi the property manager was excellent. I signed up for a unit and she was knowledgeable, pleasant and helpful.
Lexi was a very pleasant lady to work with. She answered all my questions. Very knowledgeable about her job. She is where she needs to be...working with the public. Way to go!!!!
Thank you, Lexi, for being so awesome with making our moving experience much more smoothly ran. You have remarkable customer service skills and helped us tremendously. We appreciate you so much! Stay in the A.C as much as possible, it’s a hot one!!!
Kayla is very helpful. Helped me decide on correct size storage space for my needs. Answered all questions promptly and courteously.
I am truly grateful for Ms Lexi who went above and beyond to accommodate me. She’s the best!!!
Stopped by Brent Lane location to secure a unit and was greeted by a wonderful young lady named Kayla who was an absolute delight in helping me with my storage needs. She answered all my questions and helped me with the lock on my unit when I asked. If you’re looking for friendly professional service stop by and see her.🙂
Stopped by Public Storage to secure unit at an affordable rate. She was nice and diligent and made sure that i was happy before i left. Thanks Kayla!
Stopped by on Independence Day and was greeted by a wonderful young lady by the name of Kayla who helped me secure a space at little to no cost. She wants polite, smiled, and was friendly. She made my visit enjoyable, so I'm recommending her to all my friends! Thanks Kayla.
RATS! Not mice... Massive rats. Don't use this place, or get some really good insurance bc the storage place won't covered the damages. Thousands of dollars in damage after they ate seadoo wiring and furniture
Kayla is great! Very knowledgeable and very helpful. This is what you need when moving! Good people!
I always rent from Public Storage and this time is no different. Debbie knew exactly what I needed. Very friendly and clean place
So great! Very accessible and near to my school. Debbie was awesome and very flexible with helping me out! I would most definitely recommend others using Public Storage!
Best customer service around. Thank you ladies in the office.
Kayla was awesome;)
Kayla is a RockStar !!!
Friendly people. Clean property. Very knowledgeable about things I need for storing my stuff. I would recommend storing here.
This place is great! I'm able to drive right up to my unit and unload right there. They helped me decide which size space I needed and got it at a great price! 5 star service all the way!
Great facility with a very nice staff
They only have outside units at this location. My storage unit has roaches. If I need to enter the unit when it rains then my shoes get fully immersed in water. The water stands right in front of my door. The door handle will not slide even after I lubricated it. The inside light does not work. Replacing the light bulb has no effect. It is a struggle to open and close but I do receive this 10x10 at a bargain price. So this would be a great place to store old furniture but not household items.
Great experience renting from Public Storage. The units are great. Service was top notch! Highly recommend!
Excellent facility. Always clean and staff is very friendly. Very happy with Public Storage
Lexi helps me with all of my storage needs. Great facility 5 start service.
GREAT PLACE...EXCELLENT STAFF...FRIENDLY...THANKYOU PUBLIC STORAGE
Debbie is super knowledgeable and helpful.Got me the unit I needed I was in and out in 10mins.
This isn't just your ordinary storage unit. This is a home for your stuff away from home. I came down here to help my mother fighting cancer on her journey with moving out of her house of 16 years. The associate, Ms. Debbie, was so kind, professional, and understanding to our needs. Ms. Debbie took the time to show us the storage unit that we needed for all of the stuff we had in our home. Anytime we had a question or issue, Ms. Debbie was there to help us solve our issues in the most flawless ways possible. This women has the patience and grace of 100 angels playing harps in haven because I know my mother is a piece of work to deal with whenever she has a problem with anything, bless her heart. Whenever y'all come down to Brent Ln Public Storage, please see Ms. Debbie. She is the most professional one there and will take the time to show you what you need to make your transition smoother. -Joshua N. Jordan
Debbie helped my dad with his needs and answered all this questions and was very professional
She did a perfect job help us today
Ash is great!!! Thank you so much
Quick and easy experience. Professional service
Called to get prices from Ms. Debbie and she was very polite and knowledgeable. Will definitely keep Public Storage in mind when it’s time for me to make my move to Florida later this year!
The propety manager is very rude. Your just a number to her. Keep your money and go some where else.
Do not rent from them!!! Rip off!!!! Call for a quote and got there and the price jumped $72.00!!!
This was my second time renting with Public Storage and Debbie was very knowledgeable and kind. I would definitely recommend this place to everyone.
It has been a great experience. Working with Lexi and Debbie. They have helped me so much. They are Super heroes in my book. Thanks so much. With love Daniel Chasteen .
nice management, very helpful
Debbie always goes the "extra mile" to give great customer service. The unit is clean & secure. Thanks again, Debbie, for all your help! Wade
Very Miss leading customer service. One person will give you a price and then the manager would jack it up when you get there.
The service at this facility was excellent, straightforward, and welcoming.
Our second time using this facility. Debbie made our move in, fast and easy. Definitely recommend this location.
Debbie helped me with all the stuff I needed. Very clean place.I would recommend this place.
Terrible hours . Rude customer service. Didn't come with any of the perks that I signed up for. No power no surveillance cameras it was not very secured at all. Only a piece of sheetrock kept kept the next door tenant out of your unit. Personnel on charge would rush you out of there. No consideration. did not get what I paid for whatsoever. Would never recommend this place to anybody ever. Way too expensive for what I thought I was getting. In fact I think I deserve a refund.
Debbie great and fast service very pleasant
Jen is absolutely and sold me the unit!
We love Jennifer and all of her staff. She make the day a pleasant surprise.
Debbie was awesome.. very helpful...
Debbie is very nice and property is very clean
Good friendly staff no complaints from me...
Great place ! Great customer service ! They make it easy !
Storage not bad but if you have a large truck it not much space to maneuver.
The staff is great and fast and friendly I would recommend it to anyone
Amy was great!
Ashley was amazing! She stayed late and still thoroughly went over everything I needed to know! 5 stars Ash!!
They are very helpful kind and all about customer service
I really like the way Ashley introduce her self and walked me through everything and she was being very polite and respectful
Very satisfied with everthing
I moved into the shed and discovered 3 days later that my items had been chewed by rats. I called the office and they sprayed and I called the 800 number to have a district mgr call me and 48hrs later I have received no calls. I went onsite and took pics of many cracks in the walls where rats can enter, gaps in the roofing, a tree that hangs near my unit with many dead branches sitting on the roof, and seems like some units have leaked. THIS PROPERTY IS NOT MAINTAINED AND UPPER MGMT DOESNT RETURN CALLS.
Debbie deserves EMPLOYEE OF THE MONTH!!! SHE'S AWESOME!!!
Got the greatest people who work there, Debbie, Ms.Cheryl, and jennifer. Thank you all so much and may God bless you and yours.
Great experience from start to finish. Having just moved to Florida from out of state the reservations process to moving into the storage unit was exceptionally easy and comfortable. I really appreciated Ms. Debbie and her professionalism at the storage office in helping to take the stress off this part of the move. Thank you !!!
This place has literally 2 parking spaces. The units that they showed were ridiculous. 2x4s ran across the floor in some of these units which make no sense.
Very pleasant&very professional&friendly.
Great staff.... clean storage units. Ms.Debbie is awesome
My wife and I had a unit here at Public a few years ago and Debbie is the reason I choose Public storage again. This is a great place and the staff is so down to earth. Debbie you're awesome and thanks for EVERYTHING, you get 5 Stars from us. The Allen's.
Debbie (the manager) was very knowledgeable and helpful. Good prices, good location. in and out and ready to start moving boxes in 15 minutes
Great customer service, found a perfect unit in no time!!!
I did not enjoy my experience! As a previous Public Storage employee I did not like being lied too & it's sad because if they did it with me, they are doing it to their future tenants as well!
Easy to work with extremely friendly staff especially Debbie and got me in quick but all my questions answered painless move in easiest one I've ever rented.
Ms. Debbie was wonderful. She was really patient with me. Being that I was late coming to meet with her nd so forth. I highly recommend anyone to come here. The space in my storage unit is wonderful. Thanks Ms Debbie
Thanks! Great service, nice people. Convenient location right at Brent exit on i-110 Pensacola! Thanks Shannon!
She is amazing lady easy to work with I enjoyed renting from her I have used them 3 times in a roll and love there service thanks Mrs. Debbie
Shannon was awesome!! Had a great experience, she made it very easy and was extremely friendly!
Affordable units, great service
Shannon and Debbie are the best!!
Debbie is amazing.. made my experience so easy and outstanding performance.. !!
Quickly assessed how much space I'd need and helped me move and sign up right away.
Debbie was very nice.
Excellent service and a nice looking facility.
Thorough explanation of all fees and payment options. Debbie was very nice and friendly .
Friendly staff decent rates
Liked how the employees walked around the buildings to check everything out
Very friendly and the most helpful!!
I have had a unit here for a little over a year and am very pleased with everything so far. Anytime I have any questions or concerns about anything, Debbie is always quick and eager to help. She makes every visit enjoyable! I would definitely be recommending Public Storage for anyone who is looking.
I had the pleasure of meeting with Debbie today. She was very friendly and asked varies questions to make sure that I had selected the correct size storage unit. She also offered additional supplies to help make my packing process a little bit smoother. The unit was very clean and the application process was easy. Debbie was very patient with me, even when I had to call the bank to activate my new debit card before I could process my payment. I would definitely recommend this storage unit to others due the customer service and convenient location near the interstate.
Great service by Shannon!
Debbie is amazing and extremely patient.
Shannon is awesome!
Excellence customer service! Quick and easy process
The staff was very courteous helping me with all my questions with prompt and Professional Service.
Great service with Debbie.
Debbie helped me out with getting the right unit and explained all the stuff we would need to protect my stuff. I would definitely recommend Public storage.
Cherri was just fantastic, she was kind ,friendly eager to help you. She never got aggravated with me. She made sure that I understood what to and how to do it. Made sure I had numbers incase I had to call them. If I had a business in Pensacola I would do my best to get her to work for me.
My husband recently rented a unit from this property through his business based out of town. The property is extremely convenient to all parts of Pensacola, having direct access to both I-10 and I-110. The property is also very secured, clean and quiet. The property manager, Ms. Debbie, was extremely helpful in promptly getting him moved in by making it a priority to make the proper phone calls and fax the proper documentation. We would like to thank Public Storage for making this an easy and uncomplicated experience for everyone involved! We highly recommend this property for fast, hassle-free service.
I am giving this location a 1 star because of the issue that I have had, the response that I received from the staff at this location. In the agreement that you sign with them and the policy NEVER stats that if you move out after the 2nd of the month you have to make a full payment they do not prorate the unit unless you move out by the 2nd day of the month. called Debbie to ask her she couldn't not find it the district Manger a rep from head quaters told me we tell you about that when you inform us that u moving out I was moving on 6th of the month it's a weekend. The first issue I had was my husband bought something that we didn't need I told him to take it back. He was out of the store for 2 mins he was told that he could not return them because they don't do returns I called the district Manger she didn't call back but Debbie did tell us we could return the item something they usually don't do that but the receipt she gave back to him stated on the bottom unopened Items can be returned with in 7 day of purchase. So the customer service will be great so they can get your business but after that they no longer care about you or your belongings . Oh if they tell you that you have to buy there lock not true you can bring your own.
Courteous and very helpful employees, great access to storage
Thanks Cherri for a great experience of renting my first storage unit!
Ms Debbie was so very helpful and awesome polite and just overall great experience
Very polite and affordable. The lady that wors the from desk was very helpful . Definitely recommend to everyone
Good rep gave good service
Great service very polite and professional!!!
Debbie was very helpful and left no question unanswered.. Very professional and pleasant. Thanks so much for making a stressful situation (i.e. moving) much more bearable.
Was fine at first then I met the lady with the nose piercing Debbie and she was horrible.She told my husband why didn't he marry someone his own race a discriminated me till we were able to get ourselves settled here in Pensacola and all I wanted to do was get out of there. I even called the supervisor and she told me go go make payments at another location ?? This place is horrible when it comes down to it.Still haven't received a call from corp. The guy there was nice and just because I'm Hispanic he didn't treat me no different that Debbie did.
Debbie was so helpful,, thanks alot
Me and my wife went to get a storage unit and Debbie was great and very helpful!!!
Rodney was very friendly and so helpful with what I thought was a difficult question. It only took a very short time to come up with a solution. I would definitely recommend this Public Storage location to my friends. Thank you.
Loved the professionalism and location
I recently had the tough task of shipping a relatives belongings from out of town to pensacola. DEBBIE went above and beyond, and made it a breeze to help me setup a unit. Hands down, the best customer service I've had in a long time.
DEBBIE WAS extremely friendly and so much help! She even went as far as to allow us to put our pod on site to unload. Amazing customer service and a wonderful all around great lady. (Eldridge)
Debbie was fantastic! I recommend this place to everyone!
Great place! Debbie was very helpful to explain all the details.
friendly nice clean I would definitely recommend to friends
One of the greatest customer service
Tammy is extremely helpful!! Just moved from mn from a 4 bedroom house and got a huge affordable storage unit!! They need more space or another entrance...hard to get out if u have a suv with a trailer... and inexperienced drivers lol...but i actually got everything i brought in my unit!!
Great experience, friendly staff. Always on time
Debbie was very friendly and helpful. I enjoyed it very much.
Great service by Rodney. Quick and easy.
Rodney!!! Wow!!! What Great Customer Service every time he assist me or my husband!!! Terrific and Genuine Customer Service!!!!
The service was great!!! And the ppl were very friendly... Not to mention the good deal i got thanks jason
This location is great, close to the interstate, and also clean and well kept. Jason was super helpful and made the rental and move in efficient and low stress.
Made it easy for me to get all of stuff in storage for the right price with the right items to protect it all, love that is was close by ad the team made the process enjoyable and fun!
Excellent choice for public storage. Affordable & Efficient accommodations--- Thoughtful & Considerate Staff!!!
Tammy is absolutely fabulous! She was quite personable and relaxed enough to cut up with us. I'll make sure she's working on the days I come in to make my payments!
Tammy is the greatest. very knowledgeable and helpful. makes sure everything is explained well . place is clean and efficient
Good service rod very helpful
Tammy was very helpful
Tammy was very knowledable and very attentive. She took the time to explain everything before I signed up. They have everything you need in a storage unit and more. Very easy acess in and out. Very pleased.
Tammy was really helpful got me in quick and easy. Probably the quickest and most painless time ive had trying to get storage.
This place is great, very nice people. Tammy helped me out with everything and was very nice.
Great service quick and knowledgeable of units. They never tried to rent me a unit that wasn't suited for me. 5 stars
Marie is always so helpful! If I have any issues or questions she always seems so ready and available to help me. She makes my trips in so much more pleasant😄
Marie is very friendly and very helpful! She made everything quick and easy for me!
Extremely helpful people. Left unit unlocked and they promptly contacted us and secured unit until we were able to tend to it😄. Strongly suggest them
The Staff Marie, Tammy and Jeff are always polute and very professional and when I get close to my due date Marie or Tammy send me a remibder and call on me to let me know the status...If more comoanies have staff like these individuals the company will be sucessful....Thanks to the Staff at Publuc Storage for always being kind to me ...Have a Bless and sucessful year...Mary Sunshine Williams
If you want to know the truth about storage, the best people to speak to are my babe! Tammy and Marie. these girls are the best, they treat you as family because they only want the best for you and your property... They are like the sisters I never had, they stay on me with reminders, and up coming information that makes storing my property storage a joy, I trust them with my property. better known as Trouble Dan
Great people in office , clean, helpful . great place to rent is public storage. Tammy and Marie are wonderful people .
Marie was very professional and answered any and all questions that I had regarding the storage unit and rental process. I would definitely recommend this storage facility and ask for Marie!
Excellence service and rates!!!
jason was excellent!! experience was great!!
Marie at Public Storage was AWESOME. Great customer service skills. She was very assertive to my needs and helped me pick the correct size storage unit i was in need of.
This location has extremely GREAT customer service!! The representative who assisted me, Tammy, is extremely helpful and knowledgeable. The facility is secure. The grounds are clean. I also got a great deal on my unit. I would DEFINITELY use this location again or gladly recommend them to anyone with storage needs.
Storage made easy. I recently moved from a small apartment into and even smaller dwelling. After calling several storage facilities in the area, I was a bit displeased with the availability and pricing. After searching the web, I saw a $1 move-in special offered by Public Storage and figured I would come in a see what they had available. It had been a long day and my attitude was not the best; the look on my face was evidence of that. Marie, a Public Storage employee, noted my frustration from the beginning and tirelessly worked with me to ensure I had my storage dilemma resolved before leaving. I was the last customer and had arrived about 15 minutes prior to closing. Marie was patient and did not rush, which made me feel at ease. I left with a storage unit and a lot less of a burden to on my shoulders. During the week of my move, I was in and out of that facility more times than I can remember. I even had to upgrade to a larger unit to accommodate my belongings. Marie helped with that as well. Each time I see her she greets me; even with just a wave as I pass through to visit my unit. And she always reminds me that they are there to help. I am a firm believer in human relations and enjoy meeting people who are earnest and genuine. I would recommend this facility to anyone sheerly based on the customer service and personal trust that Marie has earned from me. Thank you so much.
Marie is very nice and helpful. The property is clean and well kept. I would rent here again.
Close to the house, they are very nice and keep things clean. I have not had any problems and will definitely continue to use them as well as recommend them to others.
Tammy helped me rent my unit and was extremely helpful and very pleasant. I couldn't have asked for a better experience because she was fast, efficient, and I was in and out within 15 minutes! Thank you, Tammy!
Tammy was awsome!!! She got me a bigger unit for a cheaper rate than I was quoted!!!
Friendly service! Greg and Maria was very friendly and professional. Good experience.
Marie and Greg gave me such a awesome experience. Definitely recommend the storage company.
Very nice people.
Thank you Greg for superior customer service! I felt safe leaving my property with Public Storage of Pensacola on Brent Lane.
Public Storage was a huge relief for me! Not only is it an affordable location for my things, but the whole experience went by so much more smoothly than I anticipated. There is a reason she is mentioned in other reviews; Marie was the sole reason the move became an easy one. She is not only unbelievably helpful, but probably the sweetest representative you'll meet!
People who work there are always very nice .very clean.rates great too.
The facility is in an excellent location. The manager checking me in was knowledgeable, kind, efficient, and thorough. The storage unit and compound is dry, clean, and well lighted. I like the video security and security requirements. This storage facility gets a strong table pounding recommendation.
The first month was to be just one dollar, but when I arrived the manager placed a lock on my unit and much to my dismay I was then charged for this lock! Then told there were no refunds for this lock after it was placed on the unit !! BRING your OWN lock!! Also you DO NOT have to purchase their $11.00 insurance ~ look in the phone book as some companies charge just $8 a year !! Do not become a victim of up charging !!
The property and staff is great. Thanks again. Joshua
She opening up the store to let me me when she was closed she was very sweet
Marie and Greg are the bomb...they were very helpful, and nice! That really helps when you are already dealing with the ends and outs of moving.
Maria was great! She was very friendly and professional. The storage facility is clean and organized. All staff members were nice and personable.
Marie and Greg were great, it's unfortunate we had to leave but had to move away. Thanks again guys.
I have been a customer for over 10 years and the courteasy and generosity has been wonderful! I recommend this to everyone especially military.
Personnel are always helpful. They follow through on all requests.
I was unhappy with Public Storage - I booked a 5 x 10 storage unit on line for $1 +$19 for first month and $53 a month thereafter. The confirmation email stated that this was the total cost. I was informed by manager that I must buy there lock for $17.99 and I must take their minimum insurance of $3,000 for a premium of $11.00 per month. They would not let more store my belongings unless I purchased both! I feel this was a deceptive advertising practice. What was I to do - with a truck loaded for my furnishing start looking for another storage site in a strange city. So I signed the contract - but as soon as I find an apartment will take my belongings out. I am contacting the Better Business Bureau to advise the public of this deceptive practice. Greg did give A-One Service however when I voiced my objections, he replied without emotion "Yes Sir"!
Marie was able to help us select a great storage space for use until we move into our very first home. We received excellent and timely service. I put in my request online last night and she contacted me promptly this morning. Now we are stress-free and able to pack before our big move without being surrounded by boxes everywhere. I highly recommend using Public Storage for any storage needs!
my experience was great. the employee was very helpful . my 1st time ever having to rent a storage unit and it was a pleasure.
I've rented with Public Storage for quite some time. Great prices as well as location. Unlike many other storage companies in the area the staff was helpful. Always had on a smile. Brendon was very friendly and went above and beyond to assist me. If I ever need to put items in storage again I know I'll return to them.