Public Storage Self-Storage Units at 6161 N Blue Angel Pkwy, Pensacola, FL

My reason for the low score is entirely based on price. I secured a 10'×15' unit for $175 and less then 5 months later, my rent went to $223. Although I was given a month's notice on the rent increase, I wasn't provided a reason why. Rental terms may change with 30 days notice as stated in my contract (section 2.2). However, when I asked an employee how often does my rent increase, her response was that the increase is based on supply and demand. What does that mean? If supply is high, my rent goes down (probably not!). What is the basis for determination of supply and demand?

Melissa was very helpful with my storage needs

Nice clean place. Staff extremely helpful!

Great service

Very nice, clean. Everyone is doing a great job

Property is very clean and well kept. Melissa was very helpful!

Melissa was very helpful in helping me decide what size unit I need to get.

Great experience, took only minutes to acquire a storage unit. Facility is clean, climate controlled, well-lit, and Melissa was great!

Melissa is great at what she does

Melissa has been very helpful and very nice. Thank you Melissa.

Very nice place

I rented a five by five unit in climate control Had absolutely no problems and would rent from them again. Thank you Melissa for all your help.

Facility clean, staff professional

Not gonna lie. Only stopped here because I had a panic attack while driving. Seems neat on the outside though. Nice parking lot

Excellent customer service!!! The lady at the counter Sabrina greeted my wife and I with a smile and was very helpful and knowledgeable when helping us find the perfect unit!

Amazing customer service. I was very appreciative from their service they provided me being my first time renting a storage unit. Will definitely recommend!

This is a horrible place to rent storage space from. They messed up what they told me what they'd give me and then 6 months later they raise my rent to no reason. And on top of that while I was working on my 2 units that I have the lights kept going off. I have other grips as well but that's a good start

We have quite a few units here at this location. The manager has been extremely courteous and helpful. They truly lookout for their customers I would highly recommend this location. My only request would be for corporate to consider 24hr access or at least till 11pm in consideration to those that work different schedules.

Very nice place smoking hot lady working behind the counter good sense of humor good visit

Great service!!!

The staff at this location specifically are dedicated to creating an excellent customer experience. Traci was incredibly kind and helpful, and Jennifer took an extra step she didn’t have to to make sure my needs were met!

It was very good

The prices have literally doubled since I got into my unit here and continue to climb.

Traci is absolutely amazing! I have been using two units here for months and the staff is very friendly and helpful.

The Public Storage facility on Blue Angel Parkway is exceptionally clean, well- maintained, and well-managed. Thank you for your good work to provide a good experience for us!

I have been with this Public Storage Facility for 2 years. Today, May 2, 2022, I spoke with Miss Vicky, who originally assigned me my Unit. I have a Unit in the Climate Controlled Area. After 2 years it’s just as I had left it. Miss Vicky was as jovial as the day I first met her. Which was at the end of the day, and I was “slap dab worn out” from moving in which I had labored 8 straight hours to accomplish. Miss Vicky’s energy & jovial persona uplifted me and it was so good to reconnect today. She has more than earned a 5 STARS RATING from this client!!! “HATS OFF TO YOU VICKY!!!

Staff was very helpful 🙂clean environment as well.had great experience with public storage!!

Ms. Traci is always helpful and polite. I was able to get a climate controlled storage unit for what I paid another local storage facility nearly 8 years ago for something that was not.

Traci and Vickie were very helpful and accommodating. The unit is perfect for my needs. The app is especially useful.

Ms V. Boehmer was very helpful. Answered all my questions.

Traci has great customer service and is very professional. She treats customers with the upmost respect and she keeps a smile on her face no matter what time you arrive at this location. Traci attitude help make my decision to utilize Public storage. Traci deserves 10 Stars instead of 5 stars. She is a great asset to public Storage. There should be more employees like Traci at Public storage locations.

Tracie!!!! Was Wonderful service in my moment of stress. Very helpful when I came with a load. She was a delight.

Clean. Great price and very friendly !

Safe place to store my stuff

The ladies here are fantastic and the property never floods (which is saying something in this town). Safe and secure so I’d definitely recommend.

Vicki B was very helpful and helped make my day brighter

nice clean place, friendly staff

Stopped in annoyed and overwhelmed from trying to find some place to store my items, last minute. And thank goodness I did, because not only was Vickie B helpful, polite and able to answer all my questions, she had a welcoming smile that helped to put me at ease! Thanks for the info, great rates and an awesome experience, will definitely tell others about y'all.

Amazing customer service, nice friendly staff, clean environment. helped me with all my storage needs. Would definitely recommend for anyone who is in need of a storage unit.

Always clean and cool.

I spent all day looking for a storage. I called over 15 in the area before I was able to even speak with anyone. Finally, I called Public Storage and a lady named Traci answered the phone. Overjoyed that I was actually speaking to a real person I almost forgot the reason for my call. However, after a few laughs and small talk Ms. Traci assisted me and I ended the call with a storage unit. I wanted to take the time to thank Ms Traci, for her exceptional service, a day that started with little hope ended on a great note. Thanks again.

Traci the manager was amazing have been dealing with storage facilities for over 10 year never came across someone so friendly n HELPFUL anyone in the area in need of storage or a friendly face to talk to I would strongly recommend Traci from public storage

Bought some packing supplies. Very nice and knowledgable staff. Traci was great

Traci is AWESOME! She took care of all our storage needs and more!

Absolutely horrible.never again.they are way over priced at $200 for just a 10x10.i paid $220 on 5/16/2021 and some how owed $230 on 6/01/2021 and was supposed gotten first month promotion for a $1.00 a month not even close and then they have no wire or anything on top of your unit any body can just reach in and have a grab at anything from any of the units just go all the way down the line just crazy way over rated and they are very rude even talked to corporate.i could go on and on unit sliding door wouldnt even stay up !!!! CAUTION stay away I warning you God bless

Jackie at the front desk was a great help after having to quickly find a storage unit when a reservation at another company was not honored.

Every time i’ve been on the property it’s been very clean. The service is great and employees are very friendly. I would definitely recommend Jackie she is very nice and willing to help in any way she is able. I highly recommend public storage. ;)

Awesome experience and move in was seamless. Thank you public storage team!

I stored 75% of my household goods in this facility for 2 years. It is clean and climate controlled. Access is easy and I was never concerned about security. A little on the expensive side- not at first but my monthly fee increased $60 over the two years I stored at this facility.

Amazing people and company !

Jessica & Vickie are always so nice and helpful. Very clean property inside and out.

Don't know if all the facilities are like this one, but the Blue Angel Pkwy location is awesome and Ash is a peach. Excellent service. I might have to buy stock in them 😁

The employees Vickie & Jessica are always so egar to help and very plesant when we bring my mother to her storage unit.

The employees are always so nice & friendly. They go above & beyond to help their customers.

I Was in Pensacola and needed some packing boxes, stopped by the Blue Angel location, Jessica was very helpful and helped me get the correct items for what i needed to pack up. When i walked into the office I noticed a "Clean" smell, the area was very clean, as was the outside property. I would highly recommend this property to anyone looking for a place to store their personal belongings or to just pickup packing supplies.

Jessica at the Blue Angel location was very nice and professional. I was mislead from call center but Jessica helped me out a lot !!!!

Always clean and the staff is helpful

Store #26684 did a great job. The Store Manager Jessica was professional and knew her property. We called ahead, they already knew what we were looking for and within minutes we had a key and a lock. I love the option for auto pay so we can set it and forget it. Looking forward to my new unit and how clean it was. One less things to stress about during our move. Thank you Public Storage.

The staff are so nice! Bathroom is very clean as well. The storage space is nice and tidy. We would use this location again if need be.

I spoke with Nick about storage availability in Pensacola on 11/10/20. He was very friendly and helpful. They only had limited amount of storage units available and fortunately there were two that fit my needs. He reserved them for me until 6 p.m. the next day and that was such a blessing. When I checked with several other storage facilities in Pensacola there were not any that would meet my needs. I called Vicki at the facility on Blue Angel Parkway many times on 11/10/20 about two units that were being held for me to rent for my household goods. She was so friendly and helpful. I appreciate the staff and their willingness to help me during a stressful time in my life. Moving is not for sissies!!!

Nice property clean. Nice people

Jessica (person on duty) was very nice, knowlegable and informative. Storage unit was clean, and she explained how everything worked.

I've never heard of a storage place that you aren't allowed 24 hour access to whatever it is that you're storing there. Well, I found one.

Sure glad Ann and Jess were there to help get our belongings secure. They both went above and beyond.

Very nice management 👌

Wonderful staff, she went out of her way to find a cart for my 63 y/o friend.

Never had an issue.

I’ve had my storage unit here for the past year and I just now ended my services today ! With no complications ash who works up in front was amazing customer service all the time I had to go up there which was once a month or two I would most definitely go back and use this place again if I ever needed a storage room !! I recommend it cheap affordable and kept nicely !!

Ash is great friendly ,helpful, and knowledgeable. Facility is clean and neat. I would recommend .

Great staff who are very friendly.

Extremely professional and friendly service. Every one was great and I mostly dealt with Ash. She went out of her way to help me and answer all my questions. More businesses need employees like this today. I highly recommend this facility for your storage needs.

Vast improvement over previous owners. Very secure, good price.

Great people they help out with any issues you have

Manager is awesome! Thanks so much!!

Great staff, wonderful experience!

Great management. I never have to worry about a thing.

Robin gives great customer service and is very knowledgeable about how this process works.

Ash & Ann are great representative for the face if Public Storage. Nice, friendly, & very welcoming each time I call or come. Ash is extremely a people's person with the personality to match!

The staff here is wonderful! it was such a good experience! Building is clean and has good AC

Clean. Nice staff. Lots of options.

Beware!! I rented a Unit in June and four months later they increased the rent by15%. That’s $28 more a month. I will not be using this company or recommending anyone I know to use Public Storage company. I Was Not notified by email or mail of the change, I noticed my next month’s bill was $28 more the the previous and thought it was a type error, no explanation on Bill what so ever.🥺

Place is getting better

Called around a few places the other day and jess actually wanted to help me out with a unit. I've never rented before and she was patient and kind throughout the whole process. Thanks for the great service!

I have to say that Kayla made my first time ever experience renting a storage unit seem like a walk in the park. She was not only courteous but she was also very efficient. It seems as though Kayla could do this job in her sleep. She was very honest and even found the best rates that she could for me. She greeted everyone very politely and everyone was taken care of in a very quick and efficient manner. With the telephone ringing, people coming in and checking me in as well it was very clear to me that she could have had 20 people in line and never skip a beat! Thank you so much Kayla for your kindness, efficiency and professionalism! It has been a joy doing business with you!!!☺

Meh. The price was right, but within three months (we bought a house and are remodeling) the price has increased about 20%. The conditioning of the units is mediocre at best. As with any storage unit, footage isn't true, make sure you measure to get the best option. And check for insects in the units along the exterior of the building.

If you value cleanliness I would not rent from here. I needed a unit for only 2 weeks as I was going to be moving, upon move in at this facility I noticed a very large amount of roaches. Some were dead, several crawling around, and as soon as I lifted the door to my empty unit, a roach fell from the top. I moved in anyway as I had no other options, and expressed my concern to the staff where they assured they were sprayed for pests weekly and these would not survive. Exactly 2 weeks later I came to get my belongings where lo and behold, as I am moving boxes to my moving truck, I see these live roaches crawling around! Needless to say they traveled with me to my new home where I was forced to deal with them on my own. I sent an email to public storage where they simply replied that the issue would be discussed with the property manager. I'm disgusted and would warn not to move into a place like this.

I was calling around a few places to find a unit and some moving supplies , no one really seemed to have what I was looking for and were honestly pretty rude . Ash was super helpful and very informative and has honestly some of the best customer service I’ve experienced in a while . Definitely recommend for any of your moving needs !

Do not rent storage from this company. They are rude. They act like a drill Sargent. When I was moving in a Hugh whole 4 bedroom loaded van into storage they made me in put the security code in every single time 5 guys were coming with a load of furniture. By the way all the inside building had secure locks on them. I was standing at the door at all time. The owner was just as rude when I called her. They clearly do not work well with the public. This is my opinion.

This facility is the absolute worst storage facility I have ever dealt with. From constantly sending emails with late fees and locking me out when I'm paid in full to the horrible non-chalant customer service. They have one door for an entire facility to get in and out of now, so plan on walking a mile with all of your heavy items to get them in and out.

Absolutely the worst facility I have ever worked with, paid the bill today went back to go get the rest of our stuff and they had put a lock on our door. Because she thought we were moving out, again their customer service hears what they want to hear. Considering they are month to month I’m paid up for the month I have a month to move my things out. They have no right to put a lock on our door. Last week when we had a conversation about the move out, had a full conversation about it didn’t bother to tell me that there was no prorated amount until today. But was fully aware of the fact that they may be closed for the “storms”. But didn’t bother to say hey we don’t prorate. Since they took over the previous owners they have made the worst advancements to the facility they have made it completely unuser-friendly. Their customer service, including the young lady in the front office with the glasses who only hears what she wants to hear when she wants to is horrible. If you’re looking for a storage unit don’t use this one .

Kayla assisted me in getting a unit at an affordable rate was extremely friendly and professional! Was a pure joy to have assist me.

Clean and well air conditioned

Great prices

Really enjoying all of the repairs and upgrades Public Storage has done since they’ve taken ownership. My sister has stored here since the original management, and I must say this is the nicest I’ve ever seen this place. And the cleanest! It’s very nice to see a staff that has such pride in its facility. It is NEVER dirty when we come by. Thank you

Had a great rental with Ash at public storage! She's very friendly and knowledgeable! Will be sending everyone here who needs storage!!

We were late for our rental set up appointment and showed up at the same time as quite a few other people. Kayla, who is a new employee and was working alone at the time, was extremely efficient, patient and friendly throughout the entire rush. No matter what attitudes and problems she stayed calm and smiling. Thank you Kayla.