Public Storage Self-Storage Units at 1650 W Oakland Park Blvd, Oakland Park, FL
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 25/moSmall 5'x5'
$ 25/mo $34Best Price Label
- Inside unit
- 1st Floor
4'x7'Online only price$ 26/moSmall 4'x7'
$ 26/mo $34Best Price LabelHurry!
- Climate Controlled
4'x7'Online only price$ 31/moSmall 4'x7'
$ 31/mo $42Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 32/moSmall 5'x5'
$ 32/mo $42Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5.5'x10'Online only price$ 73/moSmall 5.5'x10'
$ 73/mo $97Best Price LabelHurry!
- Outside unit
- Drive-up access
9'x5'Online only price$ 84/moSmall 9'x5'
$ 84/mo $111Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 85/moSmall 5'x10'
$ 85/mo $113Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
7'x12'Online only price$ 100/moMedium 7'x12'
$ 100/mo $134Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 101/moMedium 7.5'x10'
$ 101/mo $134Best Price Label
- Inside unit
- 1st Floor
10'x9'Online only price$ 117/moMedium 10'x9'
$ 117/mo $156Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x11'Online only price$ 121/moMedium 10'x11'
$ 121/mo $161Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 128/moMedium 10'x10'
$ 128/mo $171Best Price Label
- Outside unit
- Drive-up access
7'x12'Online only price$ 130/moMedium 7'x12'
$ 130/mo $173Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
11'x16.5'Online only price$ 227/moLarge 11'x16.5'
$ 227/mo $302Best Price Label
- Outside unit
- Drive-up access
11'x23'Online only price$ 247/moLarge 11'x23'
$ 247/mo $329Best Price Label
- Outside unit
- Drive-up access
11'x33'Online only price$ 362/moLarge 11'x33'
$ 362/mo $483Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Oakland Park
Resources from the Help Center
If you've never rented self storage before, we're here to help.
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Here's what you need to know to make the process as smooth as possible.
Oakland Park Storage Units Near I-95
Oakland Park Public Storage is a convenient location with a huge selection of cheap self storage units.
Sitting on the southwest corner of where Oakland Park Boulevard runs into Interstate 95, this location offers indoor storage units, outdoor storage units, climate-controlled storage units, as well as storage options for vehicles, RVs and boats.
An ideal location for residents and businesses in east Broward County, a 5x5 unit is a great place to store a few small items, like athletic gear for trips back and forth from the America's Got Soccer complex on Andrews Avenue.
Less than five miles from the ocean, a 10x10 unit works as a perfect beach gear storage spot for sandy blankets, chairs, umbrellas and more, especially for folks in north Fort Lauderdale and south Pompano Beach.
Local businesses in the Central Business District or up and down 9th Avenue and 38th Street can use a 10x20 unit to store extra office supplies, furniture and equipment, while families near Oakland Park Elementary School or the South Corals, Rivers Edge or Wilton Manors communities can use a large 10x30 unit to store everything inside a five-bedroom house during a home remodel.
Besides I-95, this location is also easily accessible coming off of U.S. Highway 1, as well as Florida's Turnpike.
As one of Broward County's oldest municipalities, Oakland Park has roots that run deep within the greater Miami community. But as the city's motto – "Engaged-Inspired-United: A City On The Move" – suggests, Oakland Park is also an area committed to the future. Public Storage is excited to be a part of this community, providing excellent customer service and affordable self storage options as Oakland Park moves forward.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 754)
Very clean and very professional. The establishment should consider allowing ppl to return their keys though.
Very clean and very professional. The corporate should consider allowing ppl to return their keys though.
Rented,but end up getting an other unit due to the location was convenient. Same size but price was different, why? Don't ask me... I really finally terminated 1 unit. I received an email rental increase next billing oooooops I went out and purchase a 10x12 storage and had it installed..be smart in deciding because these businesses are being smarter to continue the unnecessary hike in price. Well my bay was great 5x10 drive up for what I do but I won't need it if it's not profitable to me...naaaa
The girls in the office are really nice and very helpful
Kendra was the bomb they really looked out
My check-in experience this morning was fabulous. Natasha and Zoey were very courteous and professional, both ladies informed me of various moving items, boxes, bubble wraps, locks etc. I appreciate their kindness and knowledge. Thank you in advance. Hope there's a token of appreciation for the employee skill set. PS, in this time when customers service skills is rare, they exemplify and amplify good customer skills.
The ladies were great Kendra zoey and kayla
Kendras service was great, I’m thankful that she was able to help me save on my payments and also their manager Natasha was helpful with guiding kendra to the right space for me .
Great staff, professional and helpful!
During my visit at public storage I was met and greeted by Natasha and Zoe, and they made my experience a great one.I would recommend anyone that comes in to see one of these two ladies their great.
Kendra was a outstanding helper today thank you for all you do
Feisty staff... Update: Received response thanking me "for such a positive review". Really?
Diana was so amazing and helpful at the Oakland park location she really really made my day great person and customer service thanks 😁
Thank you Natasha amazing service .
I came In and was helped by Zoe and Natasha the manager. They are always sweet and ready to help
Natasha and Zoe were very nice . Helped me find my unit and explaind a few things I did not understand great jobs ladies
Cheapest storage around, clean, excellent service. I have always been impressed by he ladies in the front office.
The ladies here at Oakland Park are the best very friendly knowledgeable anhelpful
Kendra Natasha Kayla were the best in the place love them
Very difficult to deliver. Too many rules. No speed
don't trust these people. I don't recommend it very much.
Kendra was awesome so sweet
Natasha and Zoe are very nice and helpful. Great service from them every time I come in to pay
Kendra is awsome
Natahsa was awesome, she was a big help.
Natasha and her friend were both polite and friendly. Thank you for your generosity!
Kendra was a tremendous help with us today she rocks my transition to a smaller space was smooth and easy
Kendra was a great help today and i felt welcomed and appreciated today great work
Kendra was awesome I really appreciate her help and understanding
My storage is infested with palmetto bugs, and the entry hours are not conducive to working people.. The gentleman that works part-time is super nice..
Kendra was awesome 😎 she was polite and helpful 5 stars 🤩 service Diana was awesome 💕 these ladies
Clean and convenient. Location is great, if you weren't looking you might no know it's even there so feel it's safer then most self storage business. Woman at the sales counter has been there for years.
Friendly decent staff of ladies. Picked up a lot of nails in tires here. Also lots of dirt and debris blows from the entire area, being in a corner outdoor unit. Pot holes in entry drive to 1st gate.
Shaianna and Natasha was very helpful great customer service as well
We moved to this storage facility from one in West Palm Beach, which was with the same company. The one in WPB was excellent. This one is horrible. The staff is rude, IF they even pay any attention to you at all. When you ask for something, and they have to give you an answer, they just bark one-line sentences at you, and then go back to ignoring you. The facility is dirty, the elevator is constantly out of order, and when you want to talk to one of the women working there about that, they don't care at all, and don't try to resolve anything. As a company, there is nothing wrong with Public Storage, but I recommend you stay away from this particular facility. I moved out yesterday, and am very happy never to have to deal with these women again!
Not clean and oily floor with dead insects. The costumes Suport not helpful. Price not great after the 1st month rental they add a taxes…
Kendra and zoey were wonderful and I appreciate the good service
Kendra and zoey are awesome great customer service support
Kendra and Zoey are the bomb . Com the best
Thank you Kendra and Natasha for your help .
Super agradecida con la chica que se tomó su tiempo para mostrarme el tamaño de la unidad y asesorarme en la búsqueda de storage!! Muy agradecida por el trato tan especial!! Super grateful to the girl who took her time to show me the size of the unit and advise me on the search for storage!! Thank you very much for such special treatment!!
Natasha is such a good manager amazing service
Best customer service I ever had in my life!! Please give her a higher position in the company.
Kendra is a sweetheart, she did everything she could to get me in a unit in a timely fashion. Thank you for an awesome experience! Update** I called back to confirm some information and they were just as pleasant over the phone as they are in person. Kendra was able to get me squared away quickly and answered all my answers promptly Kendra , Kayla & Natasha y’all are amazing ❤️ **update** Alex was amazing upon return , he was very friendly, helpful & efficient ! Amazing staff here , I will be back for future uses ! Thank you public storage !!
Service was really great the office was busy when I came in but the ladies worked hard to clear up the office . Thank you .
location is very clean , Natasha and Zoe are very nice and friendly.
Customer services was perfect, friendly, clean facilities to store my auto. Ask for Natasha, very can do attitude.
The building manager doesn't respond to calls and doesn't return messages. Trying to get through to someone over the phone is next to impossible and when I did manage to get through to a real person for an urgent matter, they refused to help in any way and hung up the phone. I would strongly encourage anyone who values customer service to stay away from this business and not trust them with your belongings. A note to Public Storage: Please don't respond to this review with a feeble response thanking me for my feedback and promising to improve. It is clear from my conversations with your staff that this attitude is endemic in your organisation and is never going to change.
Best staff ever. They all went above and beyond to help us find the best storage unit for us. Thanks. Roger
I love this place...Zoe is the best, great customer service:)
Shaianna was amazing great customer service
Shiannia, Zoe and Jakalia were so helpful. This was my first time renting with them. I would definitely recommend this location.
Natasha and Kendra were the perfect help they held my hand through the whole process these ladies are wonderful and I'm so happy that they were able to help me with my move in
Kendra was very polite, and helpful. She went over and beyond to give excellent customer service. She was very patient, polite, and professional! I will give her a ten star rating for customer interface skills!
Kendra Natasha Kayla great staff wonderful girls
Kendra was awsome
Kendra and Shaianna and Zoe was good help me out on a rental and showed me the space great customer service
Zoey and kendra are so funny and helpful awsome team
Zoe was great. Very helpful and made it easy to move in.
Zoe was awesome and helpful
Had great service from Kendra, Shianna , Natasha and Zoe . The ladies are very knowledgeable about their job and love what they are doing .
Ok so Kendra, Natasha, and Jakayla were very knowledgeable about their business! Kendra took the time and helped to get me the best rates y’all had to offer! Kudos!
Kendra and Natasha and Jakayla were awesome they are very friendly
Kendra and Kayla were wonderful
Kendra and Natasha were great today and helped me set up my public storage app. They were kind and professional and I appreciate their patience with helping me make my experience easier.
Ms Natasha and Ms Kendra were very helpful, everything was explained clearly and they are funny . Great service ladies
Natasha … what can so say this young lady stopped to explain how to upgrade my space and also took the time to help me set up my app. She is amazing . Thank you lady !!
Let me tell you, this location has the most respectful, diligent and focused managerial staff. Soaking mainly of thethe young lady that went out of the way to help in every step. This Flintstone needed some assistance in this Jetson world and it appeared in every way not to be an inconvenience at all. Thanks for the respectful and expertise....
Great service, the ladies are very helpful and do a great job .
Natasha service was amazing, she Is a great manager
Económico pero lugar siempre sucio y los empleados no son hamable ni sonríe pareciera que no tienen dientes 🤷
Natasha was very helpful and have a very warm personality. She got us situated quickly. Amazing service.
Natasha provided excellent customer service. She was very nice and was able to provide me with an excellent service today.
Amazing service today from Natasha and Zoe . The ladies are always nice and helpful
Natasha and Zoey Was very awesome And so polite and helpful I would definitely hire They deserve 10 thumbs up Plus Raise
Natasha best service ever
Very courteous and helpful staff.
Shay was great and helpful this was my first time renting a storage ,good service
I am so happy to have a storage with them, the customer service is very very good, I am gonna remember that name Natasha she was so patient and clear about every details. Good experience very pleasant 😊.
Zoey help me, the staff is awesome...live the atmosphere. Thanks ladies, and nate ...
I was helped great customer service great workers and assisted with everyone I needed
The person that help me was Zoey she was great very helpful in everyday possible she was very professional this is a great person to have working for you guys
This business is a part of the problem in this country. GREED. I’m paying more for storage than for my car. WHY??? I’m now paying close to $500 monthly for storage. WHY????? Two years ago it was $79. I booked a 10x15.. when I arrived it was not available.. after a lengthy conversation on the phone with a rep. Ridiculous. I ended up paying more for a space I didn’t need now this business has the audacity to email me to let me know I have to pay $100 more a month. SHAME SHAME SHAME ON YOUR GREED. I hope this business goes under.
Pearl Efficient and very helpful friendly left no detail out would love to come back here anytime I love it
Natasha was very patient she helped me create my online account and showed me how to use it. Thank you
Shay and mark was great and helpful
Pearl was respectful I had a reservation and was moved in right away along with mobile app she the best
Pearl was nice came in to make payments and she was helpful
Pearl is the best she is too helpful I see her at every location sending love and light your way best customer service for this company ever
Natasha and pearl were awesome when I came the place smelled wonderful impeccable customer service
I'm moving out due to the recent rent increase but customer service was great. Diana is excellent!thanks for everything Diana.
Pearl 🦪 was impeccable gavee the best customer service known to man early in the morning amazing good luck hopr you get a raise your beyond this job
Pearl, Zoe, and Shania were the true definition of excellence I walked in and Shaianna showed my and pearl helped with app and zoe helped with a transfer maintenance issue they were very efficient work as team and got me the mobile which I will enjoy alot of respect to these woman great job happy to be here good duo
Pearl was kind hook up with mobile with everything great customer service nerd more like her
Pearl was proficient and efficient customer service was impeccable
Pearl was extremely helpful and made the move in extremely easy . Thanks for your help
Shaianna was amazing ans help me great customer service
Pearl Shaiana and Shay were very helpful during move in and helped with mobile app love this place great customer service
Pearl was everything very kind when I came into pay
Pearl and Dianna were awesome definitely a happy morning place to pay your bill thank you public
Zoe, Dianna, and Pearl was so kind when I made a payment new happy place
Pearl and Dianna service was impeccable kept a smile on my face and exceeded my expectations on Storage space, the mobile app is awesome very user friendly!!!!!
Pearl was very helpful perfect communicating skills, when I walked through the she won my trust at hello, I will be recommending this place.
Dianna and Pearl were awesome paid bill and hooked up mobile great team great service
Dianna and Pearl were so Amazing during move in and this mobile app is banging
Zoe" is absolutely professional, knowledgeable and answered all my questions. Great customer service is hard to find and Zoe did a phenomenal job!! Thank you!!!
I rented a unit at another public storage that got flooded a few weeks ago and had to move my stuff. I picked this public storage because it’s right up the street and glad I did. This place is way nicer, cleaner and Natasha was a lot of help. I had reserved a unit over the phone and when I arrived that unit was no longer available, damn, but Natasha was quick to find me another. Natasha eased the stress with her helpfulness, professionalism and friendly personality. THANK YOU NATSHA... NATASHA DESERVES A RAISE! I also met Pearl, Dianna, and they were so helpful definitely a happy place for me
Pearl and Dianna are two of the nicest people I've ever met in my life they need a raise way 2 go !!!!!
Pearl, Dianna, and Zoe were very courteous, patient, and professional 👏 I bet they deserve a raise awesomeness customer service made it easy thank you
Great service.. very friendly staff
Zoe was nice helped us with everything great customer service
Pearl has a great personality, and helps you from be beginning to end. Excellent customer service, she made the whole process GREAT.
Cierra, Diana, Shiana, and Pearl were so helpful and awesome in getting me the proper unit for my bike, for the right price.
Pearl, Sierra, and Diana were amazing at 2x properties very impressed with the service and will be renting again and telling all our friends ❤
I have two storage units at Oakland park and all I can say is that Diana is wonderful!
I believe it was their district manager that called me because I was upset listen to what I had to say and gave me a credit on my account for 3 months to offset the rate increase that was very nice of them Update Well they were helpful ones what can I say in February and scratch that in December I got the first covid vaccination in January I got the second one in February on the 15th I was in the hospital with covid pneumonia 3 weeks they they did me wrong no help no nothing I had to beg friends to help me so I wouldn't lose my storage unit after being in the hospital for 43 days I was asked not to call the district managers he would no longer help me and I'd have to take it up with the individual storage place if I could if I had the health I would move my stuff out of there because they don't care about the individual they don't care about anything but the bottom line and that's their profit
Diana and Sierra very excellent customer service, beautify
Sierra/Diana beat people
Nice storage facility
Pearl was awesome helped me out alot
Clean spaces and should be secured but the gates are frequently stuck in the open position. Dont be caught onsite after 9pm, the police will be called,, and you will be fined. The area is enormous and not laid out well. The spaces are numerous and this makes things hard to find. If you want to get directions to your unit when renting online or from the office, get directions and a map. This will be a huge help, otherwise you are sure to get lost in the maze. The place will also raise the rent shortly after renting, and then periodically thereafter. So, always shop around for deals.
Pearl is so on her game. She is very professional and made a stressful situation into a calm experience. She's a keeper.
Perla, Diana, Shay, Sierra, Crystal was nice, clean, anda helpful thank you
Sierra was very pleasant she explained all the details of my account. The property was very clean.
Walked in to rent a unit and I was greeted by crystal she has great customer service also Pamela and Zoe had great customer service skills
They raise rent a lot, destroy your padlock and lock you out for late payments, late fees can add up to 80 dollars, bad hours and then ask for payment 24 days in advance. They behave this way because they don't feel competition to change. They have a smug way of doing business really tacky and sneaky.
All the employee and staff ahve been very helpful and courteous thankful to have met such a great group of people. Natasha's the best !
The place is ok... kind of expensive though
Please do not use Public Storage. Their customer service line is extremely rude. Hung up on me twice. They supposedly have a text option for assistance but every text you send they keep asking to repeat your question a different way. Just horrible! Please save yourself the trouble.
Went to this location and was greeted in by crystal she helped me with everything i needed
Shaianna was great and great customer service
The attendant there, Shay, was refreshingly pleasant. Her energy was great, she was very personable and swift and she answered my questions accordingly. It was an epitome of great customer service.
Made a reservation for a small climatized storage unit. Stopped at the office the next day and imagine this, they try to sell me an none climatized storage unit and explaining to me it is so warm, because it is an outside unit. Can’t imagine what kind of poor sevice you are receiving today.
Shaina was great
Shaianna was very helpful and great customer service Sierra was as well
After losing our mom, we had to get her stuff into a storage ASAP. The landlord could care less about what we were going through and rushed us out. Aside from the darkness, this location made it easy for us to get in and out. The little things mean the most, such as the smiles and friendly service I received from Shay and Zoey . Thank you ladies !!
Stinky, not that clean, poorly lit, not well operated. Customer service is atrocious, although two people were outstanding. Rented online got there, I wouldn't use it ever for many reasons building wasn't even marked correctly. I'm just going to stop here. I canceled same day.
The service at public storage was great. Crystal was fast and very knowledgeable. Definitely loved the customer service
This was the best experience of customer service i had in a while i was helped by crystal also sierra and diana was very nice and polite ...
When making the decision to rent space from this storage facility you are Signing up with the best storage facility staff in the area. Starting with Shay and how she uses her attention to detail on bay size, access, cost and location depending on your needs, along with Diana's 10 years as the facilities accountant covers all the economics and we don't want to leave out Sierra and Crystal and of course the charming ZO covering all the bases at this facility them which makes V number one storage facility in Oakland Park.
Sierra helped me today she was very nice and helpful. Also Crystal, diana, and shay was very nice.
Did sure Guard Storage on Oakland Park Boulevard change their name to self storage
Thank you crystal and sierra . Ladies were very helpful a d great customer service
Shainna is a geeat worker
Shaianna and shay was very helpful and nice great customer service
Sierra was very nice and generous today. Property very clean.
Almost lost a vehicle this place needs better magement
Diana went out of her way when they were busy to help me when they were busy. She's "gold".This was at the 1650 W Oakland Park address in Oakland park fl.
The property is very clean. The girls in the office are so sweet. Thanks Sierra Crystal and Diana. I’ll see you next time.
Associates Sierra and Zoe at this location really lack customer service. Displeased with the service provided as they were very rude
it's a very friendly and clean place. it is a very large complex. so grateful for this public storage. they put a smile on my face every time
Can I rent a space for 10 days?
It's public storage... It's ok. Granted a lot of sketchy people seem to come through this location...
One can appreciate when a Mgr reaches out to resolve an issue. It truly made a difference and I will have no issues recommending this place to anyone. The place is clean and well maintained.
Secure place to store your property. However, Ive been there for 3 years, and every year, they increase their prices. Next increase we will be moving our stuff out.
It took so long for them to send a code to get in the door that we ended up leaving
Great location with extra security, two big gates and plenty storages.
Great service. First storage option in the future.
Nice clean place
Sierra was very nice and has a lot of patience. She was able to provide me with the right size space based on what I told her I was storing. The property is well kept. Thank you.
Fantastic storage place. Jacob helped me find the perfect unit. Outstanding customer service too. Very easy to work with. Highly recommend.
Jacob and Sha was excellent.
Jacob, Shah, and Sierra preformed excellent customer service! They were awesome!
Natasha was wonderful and I love her lashes
Thank you Shae! Everything is so seamless and everybody is so knowladgeable and welcoming. Thank you❤️
Reserved a unit online, then I received a call from Diana who was very professional and helpful. Everything was setup quickly and smoothly. Thanks Diana!!!!
I haven't had such awesome effective customer service from any storage facility in a very long time. Public storage is by far the best! Diana greeting was very pleasant and professional,she went above and beyond. She is a great person very humble.
Diana thank you very much for helping me downloading the PS AAP . You are always nice. Excellent service.
Sierra Diana and Sha were so helpful with me today. They are nice and so welcoming. The property is very clean and they help me with downloading the PS app.
Diana Sierra and Sha was very nice and sweet. They were really funny.
Excellent service by Diana. She is always helpful.
Clean facilities and premises are secure... although, I don't like that there is no longer gated access to get to storage areas. Storage costs are not cheap. They lure you into renting a space w/ super discounted rates, but as soon as it expires they raise the rent - and they continue to increase it on a regular basis.
Zoë was the BEST 10/10 she was so helpful both times we came very helpful with the prices customer service was very satisfying ! We love this place staff are always nice and helpful
I had a pleasure of working with shay shainna and Sierra they are nice and helped me out with everything i need
Jacob was the best, his service was impeccable
Management is horrible! Hire people to help customers, 2hrs to get let down, 2hrs that I will never get back. Then when I requested a manager, she came and stated that she is off and not supposed to b here, wow! But u left an agent at the counter by himself with a line of people in need of service 🙄 never again will I got to this location
I'm very sad
Diana was awesome!!! Thanks for helping us to find the right size!
Zoe, Shaianna and Diana were very helpful. They answered all my questions and gave me great service.
Zoe, Diana, and Shaianna helped me find right size for my things. I was a bit confused when I first walked but the three of them were kind enough to help me. I will definitely recommend this location to my friends, family, and whoever is reading this!! ☺️☺️
Sierra was very nice and generous with me and she helped me download and register for the public storage app.
I just want to say that one person from p p. S tellss me one thing and transfer me to the district managers phoneline who then proceeds to telme that this particular P. S. Hasa security sysrtem monitored closely by rhe police and no variation on hours is possible. Just got out of hospital with a move date imposed restricked hours i can work due to medications and limited work hours for myself Jacob want to tell me basisally if i time it right with a little bit of planning i would beable to work now and why suggest something? Did i dial 1800 ask jacob? No i dial for the district manage and asked for a couple hours for a couple nights or qeven 1 nightto get things done. I was under the impression it was based on a case by case situation up to the district mgrs discretion. Well thanks Jacob what a great altunative plan designer7
Always clean, plus getting a work in while there.
Zoe was very helpful. I have space here already and she helped me get a new one. She also help make sure I got the right items for my space. Definitely recommend her!
Shaianna was very nice and knowledgeable.
Zoe, Diana and Serria were very helpful. I will definitely recommend these three.
Sierra, Diana, Zoe were very nice and helpful.
Zoe was helpful. She made sure we got the right size. She also helped us set up the our password for the Public storage website.
Zoe was helpful with helping me and my friend. She helped us with downloading the Public storage.
They are very good whit their service and professional
I received a great customer service from Diana. Property is always clean
Excellent Shaianna and Jacob were great. Thank you.
Great place for storage great service
Sierra was very helpful today. She was able to show me the right space for the right price. Thanks sierra.
Came in to pay my bill and the manager Diana was very nice and professional and informed me about the PS app and helped me to download it. Thanks Diana. Property always clean. Great service
Diana helped me to download the PS app.thanks for your great customer service. appaapp
Sierra and Natasha were great. Property very clean and nice.
Dianna is a definite delightful asset to the PS i use located just west of I95 on Oakland pk blvd Fort Lauderdale Florida .Down to earth customer service !
Natasha and diana thanks for helping me create the app
Diana and shay are very professional and pelight we appreciate there professionalism
natasha was very helpful and nice. Thank you
Natasha was very helpful. Thank you
natasha, diana and sierra were very nice and helpful. thank you ladies !!
Diana was awesome. Helped me to create my account online. Love this facility
Pamela and the team was awesome. Came there to inquire about a unit and Pam walked me through everything. Thanks Pam for everything.
Jacob and Zoey was highly professional and made it extremely easy for me I definitely will recommend these two persons for their warm service.
Natasha was a very helpful & pleasant person. THIS 5 STAR REVIEW IS ONLY FOR HER NOT THE COMPANY, As for the business I'm not happy that the carts need to be signed out before you reach your unit because it is VERY DIFFCULT for HANDICAP INDIVIDUALS
Natasha and shay the 2 we’re amazing to deal with made it simple in and out. They were a pleasure
Very rude no customer service.. they have devastating reviews as well.
Jacob was very informative and helpful.
Jacob he very helpful and very nice
Rented here in 2017 and came back again because the facility is great and Diana is awesome! Great customer service
Natasha was awesome and helped us out with everything highly recommended. Thanks again
Jennifer and Diana were absolutely great in helping me rent a storage unit. I was renting a unit for my brother who had just gotten out of the hospital. Jennifer and Diana took the key pad out to the car twice so he could sign the paperwork. They were extremely accommodating, knowledgeable, and professional. They made our experience great. My only issue was not knowing before hand insurance was required before the paperwork could be completed. That was not their fault but the fault of the person who made the initial sale. He failed to disclose all required costs. I can't thank Jennifer and Diana enough.
I rented a unit and the manager Diana was amazing !
Sierra was very generous and nice.The storage is very clean and nice and i would recommend to friends
Sierra helped us find a unit that will fit our camper. She was patient as we made sure it would fit. She was very professional and helpful. The first storage facility we looked at looked like a junk yard. This one is clean and organized. They have great hours as well.
Thank you public storage for your great service.
Diana did a great customer service job.
They threatened to call the police on us at 9:01! Why are y'all closing up at 9pm? We pay for the full month, so that should mean unlimited access to personal belongings. I want a refund in the amount of 33% because I am not allowed in for 33% of the day! The items fit in the unit, only reason they are getting 2 stars.
I really need to state this for the record! The impeccable professional services dispense by Jacob from the customer service centre and the manager Diana of this branch is both impressive and admirable! They are so efficient and competent to address and assist with any problems you have. Their suggestions and solutions are always appeasing! My need to say Thank You! *Even as a Gold Elite Member of The Marriott Bonvoy; some of the Customers Services Associates from the Marriott Bonvoy just don’t come close to both Jacob’s and Diana’s competency and efficiency! They certainly have a lot to learn from them.
natasha and sierra were very nice and helpful . thank you !
My rate started at about $64 and magically made its way to $123 by the time I was done with the place. My second unit here was supposed to be Air conditioned, it was not, it just had an interior entrance instead of exterior. Reserved this unit online and when I came to move in, we spent 30 minutes trying to find it because the girl didn’t know where it was. We went to two wrong units before we returned to the office and she had to ask another employee where it was. Not sure why she didn’t ask in the first place?They force you to “rent” a lock but then you don’t get reimbursed at the end of your stay, and if it is for one of the outside unit, you can’t reuse this lock as it is designed specifically for their doors. Access hours are awful. They close at 7, making it nearly impossible to have more than an hour or so to go through your things if you want to go after your day job. Never really felt safe there, as there were always some suspicious characters riding around on bikes inside the facility, clearly not moving in or out of a unit, maybe they live in one?? Kind sketchy. Also the doors leading to the interior units are NEVER locked. In facts, they are usually propped open. I’m also pretty sure my unit got broken into once. Nothing was missing but boxes were opened up and items left on the ground that I didn’t leave there. Cockroaches and spiders EVERYWHERE and I am now unpacking some boxes and there are mouse droppings in a few of my boxes. The only reason this is a 2 star and not a 1 is because I moved out of my unit about 3 hours too late and they charged me a full month’s rent. Obviously, I complained and they gave me the number of the manager who I called, and he kindly reversed the charge. Most storage places I have used in the past will prorate.
Sierra is amazing and helpful.
Lissette And Nina Was Very Helpful To Us New Customers From The NW 21ST AVE. LOCATION WHICH WAS FLOODED OUT BY STORM ETA. Very Pleasant Employees
Pam at this location really went all out for my husband and I she even skipped her break and continue to help us even when it started to rain. I will recommend this location to anyone i know looking for a storage unit. Thanks again Pam
Everybody is so helpful especially thanks to Diana I got a quick and reliable service. Prices are very reasonable. Diana was very helpful to find the suitable match for my storage needs.
Prices are good. Haven't had any issues so far
Great customer service! Thanks for everything Diana!!!
Natasha was very nice
Keyonna And Natasha was very helpful today and I’d recommend others
This Public Storage site (1650 W Oakland Blvd) and Natasha did an excellent job taking care of me. Due to unexpected issues during a move, I thought I would need a storage unit temporarily. They were quick to assign me a unit, and assure me they had another unit close by that I could rent if I needed it. Ultimately, I did not need a storage unit, and Natasha refunded 100% of my money within 24 hours of the cancellation. I would definitely recommend Public Storage, and won't hesitate to reach out to them for any future storage needs. Thank you for your professionalism and outstanding customer service.
Diana is the best!!!! I am a return customer and she is the reason why I always come back to this facility! Thanks Diana.
Very small packing
Natasha ,Keyonna and Sierra were nice and property was very well maintained.
Walked right in and got help immediately. Natasha was quick to show me the unit and get me signed up. Very affordable and great service. Thank you!
A friend of mine has a unit here and I was there with him today. The climate control works well and it's a clean and secure storage space.
I must let the public know that the staff here are great wonderful people you feel at home when you comes here to do business everyone should check it out great great wonderful people at this location
Its ok. But just moving in my stuff..and there's a roach! Changed space,see what happens.
Latasha has great customer service thanks
Very Nice Customer service and Fair prices !!!
If the getto was a storage facility this would be it no questions
Natasha was wonderful. Thank you !!! 😊
Diana was awesome!!!great customer service!
Natasha, sierra and latasha was very helpful with explaning my account the ladies are very nice
Awesome Service! I could say enough good things about Diana! Her friendly personality and helpfulness was stellar. She most definitely is an asset to your company. Thank you Diana.
Two of 3 gate entrances are not working. (September 2020) They won't let you use the restroom and that is a very serious issue when you are there for hours unloading a moving van. They only allow 1 person at a time inside the office building, even though there is enough space to be 10 feet apart at the three check-in counters.
Latasha has great customer service thanks for everything
Latasha has a wonderful customer service thank you for everything
Mercedes and Natasha was excellent they help me from start to finish I would reccomend this property great customer service
I was also helped by Natacha and sierra. That weber very nice ladies.
Diana is an excelent manager very helpful and friendly. Great location.!!!!!
Latasha was so nice and helpful. As well as seeing the rest of the ladies in the office working so hard and courteous. COVID awareness and rules are in place and appreciated. Our unit was clean and very secure upon our arrival. Great team and environment! Thank You!!!
Not veteran-friendly very rude... claims to be compliant with covid-19 state laws online(CEO's words not mine) but nowhere in the building or the door does it say that their policy is only one person in the building at a time.... take your stuff and business elsewhere...
Friendly place ,grate people to deal specially Diana the manager.
Latasha is a very helpful manager at this location. She makes it quick and easy to access your storage unit.
I went in on Friday to purchase my unit. Keyonna & Natasha were very polite young ladies. Keyonna was very helpful I really appreciated her helping and answering all of my questions. They both are a asset to the company. Thank you ladies for your help.🙂👍🏾
Natasha from Oakland Park storage was very soft spoken and helpful when finding out my unit didn't have a lock...she was very Professional.... thank you girl
I am a loyal Public Storage customer for more than 2 decades. I have used their locations in almost every city in S. Florida. This location was clean and very accommodating to my needs. Prenella was courteous, professional and flexible. She was friendly and personable and very efficient. I left satisfied knowing that my property is in good hands and my loyalty is appreciated here. Natasha was also very friendly and efficient. These ladies have great personalities and know their business. I will highly recommend this location to anyone who is looking for a safe, clean and convenient place to store their property.
Public storage customer service put me in a bad situation. I went in to the store to cancel before I even moved in. Diana was EXCELLENT!!!! She fixed the problem and was friendly. Because Diana saved the day I didn’t cancel.
Excellent service by Natasha on 6/21/20 in getting me all setup and take care of. Very friendly, helpful and professional. Thank you very much.
Very helpful and friendly.
Diana is the best!!!! Excellent customer service!!! Keep up the good work!!!
We all know about the flooding situation here in Fla., has anyone had any problems with items being ruined?
Safe and convenient.
Diana is awesome! Her customer service is great. Thanks
Keyonna very kind and helpful. Clean place and fast service !!!
Cassie was amazing she personally help me. I came yesterday also before they closed and it was the same positive energy from all the staff
Natasha is awesome and very helpfull love the service given !!
Nice folks here and convenient hours.
They were real helpful to me an assisting me with paying monthly bill, compliments of my "Gucci Guilty" cologne. Also assisting me with locating the restroom
Sierra was awesome her customers service was excellent I will refer more people
Has anyone out there used this facility for a longtime? I keep my holiday decorations in storage, but the facility I am currently using raises the tent every 3 months. so I am research in order to change this situation.
Ms. Diana has great customer she’s the nicest person I ever met she’s kind and have a great personality I love her reaction towards customers, she takes care of your needs like wowww she’s amazing.😊
Ms. Diana is amazing and also she has the packet for great customer service I love her personality, she’s a happy person always smiling🤗 with Diana it’s close your eyes until you make it because she has the skills
Came to rent a unit and the property manager Diana was awesome!!!! Great customer service!
I went to check out this location to rent a spot and Natasha was very helpful in helping me with my storage need. Thanks you
This is my second time renting at this location, I was helped by natasha the first time and she was amazing. I came back and was helped by Destiny and Sierra they were very helpful. The ladies are amazing at this location !!!
Natasha was very professional, informative, polite and Friendly. She made a tedious and sometimes very frustrating task of renting storage unit very pain free. Happy to have her as my Uhaul representative any day.
Natasha and Sierra was very helpful and had great customer service !
Sierra and Earl was very friendly and nice I came and to make a payment and was in and out.
It's not too clean, the staff could care less. Roaches running around in buildings.
Natasha was very helpful and nice, and the property was very clean!
During my visit at public storage I was helped by sierra and natasha they were very helpful and the property manager diana was very nice.
Ms Sierra was a good employee she was very respectful and explain everything. She made sure my wife and I understand every policies.
Clean and helpful staff
Super Friendly staff
Came to the property to see what they had available for a vehicle. I was helped by Natasha, she was very nice and tried her best to help me. They did not have a parking but I did enjoy my experience and the customer service from Natasha
Sierra had me in and out she has such great customer service.
Diana was awesome!! Great customer service. Property always clean!!!!
Property is always clean, natasha helped me with renting my unit, she was very nice and explained the process. She is awesome and recomend this property to anyone.
Sierra was very helpful, I was in and out in 10 minutes. Superb customer service.
I came to the office today to look at a storage unit and to get some information about renting with public storage. The property and office was very clean the staff was so nice and generous. Diana and Sierra has great customer service. I would recommend this property.
After 4 years storing my personal items here, I have to say it was bitter sweet when I closed out the unit on Saturday, Nov. 23rd. From the gracious and cheerful manager Diana to her incredible, professional staff Natasha, Jasmine, and Sierra to name a few, all were always there to serve you with a smile and a warm welcome. I was always kept informed of any change or enhancement or how to proceed to protect my personal items when a hurricane approached. Safety of our personal items comes first here. The grounds are always kept clean and the buildings maintained well. I can't say enough good things about this place and its staff. I will miss seeing them and wish them and their families the best. Thank you!!
Sierra Natasha and Jasmine are nice and friendly. They all have great customer service the property was very clean. I would recommend this property.
Customer service was great very nice ladies, jasimine was very helpful her and the other ladies sierra and diana clean nice place with friendly people would definitely recommend.
Wonderful ladies jasimine was very helpful. Sierra and diana was also very kind and helpful. Clean property the unit i got today was perfect, the young lady had great customer service skills .
Natasha was very nice and helpful. She explained the process the rental clearly. She was very awesome. Loved the property!!
Sierra is the one you wanna look for . Very great problem solver. Very respectful and helpful
Sierra was very professional and knowledgeable. Her customer service is awesome.... Diana was also very nice.
The lot's practically a maze
Friendly and knowledgeable staff. Sierra is very helpful!!
Sierra was very nice and pleasant such a good staff here. Keep it up
Great service and friendly staff Sierra earl and Jasmine.
Very clean and professional. Earl was very thorough and courteous.
Sierra Is a very respectable employee here at public storage. I came in to pay my bill and it was fast and simple. Keep up the good work. I would recommend this property to everyone. Natasha is also a good employee very nice team.
Sierra was very nice and generous she explained the whole process and had me out in a timely manner. Keep up the good work.
My experience with Sierra today was great she explained everything and was so detail with it. Also great work on keeping the property clean.
Muy prolijo seguro y limpio el lugar
Came in to get a get a unit, I was helped by natasha. She was very nice and informant. The property was very clean.
Sierra is efficient, knowledgeable and courteous. Easy as one, two, three and I had my storage unit. She is truly a great representative for Public Storage.
I have been storing fora couple months now, the office staff natasha, diana, sierra and earl are very helpful and nice. They keep the property very clean. I recommend this property to everyone,
Here we go again....but a nice unit!
Sierra has been super helpful and make us feel very comfortable in our visit! Two thumbs up !!
Sierra was very polite and professional. Made the process of getting a storage unit so easy. Amazing service!!
Outstanding customer service from Earl! Because of him and the other helpful members of the team, I will rent here again!!!
Sierra, Diana and early did great and property is always clean
The front gate always has a problem. Besides that it's clean and the staff is nice
Diana , is awesome!!!! Great customer service. Thanks!
I was helped by Natasha she was wonderful and very nice
Don't like how prices go up and up!!!
I purchase a storage just last week. It is suppose to be one dollar for the first month. Ha! Hilarious. You have to buy a lock for 20 and insurance for 15 per month and additional fees. And the girl said that people still get robbed. I'm leaving my storage empty. I'm not going back.😣
Walked in the office and was greeted by Natasha, Sierra and Eshana. They were very plesent and helpful. The property was very clean and maintained. The service was wonderful !!! Recomend this location to all thay may need storage.
I came in 2 days ago and met this very nice young lady name Natasha her attitude was amazing her smile and energy was beautiful and was very nice very helpful she answered all my questions showed me a few unites available I give her 5 stars keep up the good work 👍🏽
Natasha and the ladies in the office are very helpful . Property is always clean and ladies are always trying their best to help us. Thank you .
great storage space
Diana was pleasant and very helpful. Definitely recommend this location.
It provides for everyone's need depending on your choice. Indoors or outdoors. Best of all Natasha who assisted me was very courteous understanding patient and kind. I'm a senior "senior citizen.
Natasha, the representative, was helpful and professional. She was detailed, thorough, polite and expedited my unit rental quickly while answering all my questions. The unit itself meets my temporary storage needs and I’m very satisfied
Diana can be described in one word “Amazing”. Public storage in Oakland will be our number one choice for storage needs, as long as she is here. She was so helpful and didn’t even blink an eye when we stopped in to change the size of our unit last minute the day of our move! Gracias por toda tu ayuda y hacerme sentir seguro. 😊
Diana is the best, she helped us through the whole process. She was so extremely accommodating last minute when we realized we need a bigger.size. We love her, she not only made a new client but made new friends in us!
I have rented a unit her for 14 years. Diana, Pam and the crew are very helpful and accommodating!
Great team...I found my experience to be positive. The employees go above and beyond to satisfy the customer. I bought a great auction unit in last months auction and I was very pleased.
The first month and they already screwed me up. I rented a small 5×5 unit they offered for 30 something dollars. I ended up paying $99 for the first month after all the hidden fees... but I was like... ok, maybe next month the payment will be $30 something.... guess again now they charged me $126 because the agent that signed me in forgot to charge me the 2 day prorated fee of $4 and since I didnt come to pay that fee which i didnt know before the end of the month now they hit me with $75 in other fees.... onsite agents and telephone support were useless, i tried talking to district manager Katie Jacobs but she sends me to voice mail. Sounds cheap but its not, go someplace else. They will rob you.
Called and was told my list lock wouldn't be problem. Drove from AZ to fetch stuff - was told no problem but it would take up to 5 days to have lock removed OR I could pay $60 cash to locksmith and be able to take stuff today...seemed VERY SKETCHY!
Diana was awesome!!!! Very Nice and professional. Definitely will recommend her to anyone else who needs assistance with storage! The facility is well secured and has very good rates.
Property was very clean and organized! Ladies natasha, diana, and ann were very helpfull these ladies deserve 20 stars !!!!
Great location. Easy access. Clean units.
Atmosphere outstanding! Ann, Pam, & Diana were great. Amazing professionals and a pleasure to be around!
Amazing and friendly staff, gave me an amazing deal. And made packing for me a lot easier highly recommend this location!
High prices for storage facility and limited access as mot 24hrs unfortunately!!!
Well maintained and clean
I had a reservation for a 10x11and Diana answered all my questions. Great customer service. The place is clean!
I was attended by Diana. She displayed great customer service and took time to ensure I understood the process and answers to my questions. She is lovely and that place is fortunate enough to have her as a manager, seriously!
Allison was amazing. Great experience on storage rental.
My experience at public storage was awesome with Earl. Earl was very helpful and informational, he showed us two different units and the best part of it he was very patient to let us decide on our own. Earl even went into the historical of Public Storage. I will recommend.
Nice place , Allison is the best , she so nice and helpful ..
Pam and Allison were amazing. We had a big dilemma and they worked with us. I'm super happy we picked this location and happy to meet these fine young ladies. Thank you
I moved out today, but I want to thank Diana she was always very helpful and polite. I Will recommend this place , nice and clean.
She SHOULD get 6 stars....She was outstanding ! Diana.
Diana was amazing, super informative and very helpulf.Also very sweet with my little girl.Out of the several places we visited this was by far the cleanest snd most straight forward. Thank you Diana.
Great location and extremely helpful staff. You can really tell that Diana cares about the customers and about doing a good job. Highly recommend!!Thanks Diana.
Good and clean facility. Helpful staff.
A cualquier medida
Great customer service by Diana, very helpful and polite. I will definitely recommend this storage facility to everyone. I wish I could write another review because every time I go to this office, the manager and her team are so helpful. I will recommend this facility. Property is always clean .
Do you guys have the storage auction offs?
My valuable stuff was stolen out of my storage unit!! I was late on a payment which caused them to lock me out of my unit and cut my lock and put their own. My things were set to auction on February 26th 2019 but I made my payment on February 22nd 2019.. so therefore everything should’ve been in PLACE! I paid $285 plus $21 for a new lock just to go in my unit to find my most valuable personal belongings GONE! I went back to speak to them in the front and the manager was VERY rude with me.. he spoke to me like I wasn’t even a human being or a valued customer!! He blamed everything on me as if I had an accomplice who came and stole my own stuff for me!!! He even claimed that those things that I claimed got stolen weren’t there to begin with! They encouraged me to file a police report and that there was nothing else they could do to help me!!!! This was the most disgusting experience I’ve ever had in my life!!! I paid everything in full JUST to find out that my keyboard, my heat press machine, and my suitcase full of brand new clothes and shoes were gone and missing and NOBODY had a decent solution for me!! These people aren’t getting anymore of my money! Move in at your own risk!!!!!!!
Had difficulty with notification received 2weeks after rental. Decisions made at corporate level were thrust on local management. Ugly.
I've been using Public Storage for about 13 plus years and I can say that they change a lot. I dealt with 3 different location and the location on Oakland Park close to I-95 is the absolute BEST!!! I was greeted with straight professionalism and Ms. Natasha is by far one of the most pleasant pleasant person I've ever did business with at a Storage site. She give me complete detail and was quite knowledgeable of her different products. Most reps would force unnecessary items at you but she took her time and was very patient with my needs. I would recommend this location to any and everybody. From the time I walked in to the time I left she was PROFESSIONAL... THANKS a million Ms. Natasha...
Where I store my stuff
Forgot my gate code. Came in the office the ladies greeted me, they were very nice and helpful.
Nice , friendly employees and clean area . And the lady that attended me Allison was great ! Explain everything to me , show me my options and did very good job .
Natasha, Pam and Alley were all a pleasure to work with. They were all helpful and very kind
Had been wondering why I kept paying so much the ladies showed me I was late every month! Great help to me thanks!
Great customer service. Diana was extremely helpful. She went above and beyond to make sure I had everything I needed. It is a pleassure to give a 5 star review!!! Thank you Diana you are amazing.
Thank you Diana ! I had a very pleasant experience. Smooth communication on the phone and in the office. Diana explained everything clearly and made me feel very comfortable through the whole process.
Ms. Pamela was very friendly and helpful. It was a real pleasure doing business with her
We had a great experience signing up with Natasha today. She took her time with us and showed us several units. She was very knowledgeable, courteous, efficient and friendly. She was up front about everything. I highly recommend this facility and working with Natasha.
I don't have to worry about floods. But also I'm glad they changed their gate time back to a later closing time.
I have found the staff of Diana, Kelly & Allison to be superb!
DIANA Kelly & Allison were most helpful & pleasant in all of my interaction with them. Great team!
Allison and Kelly helped me with renting my storage unit and they are amazing!!! They were so helpful and had so much integrity. I will recommend this location to everyone. They were so nice and professional.
I came in asking about pricing and fees the prices was great the customers service from Natasha and Kelly was wondering the property was clean.
Till what time do I have access on sundays
Earl was amazing and very patient helping me find the perfect unit. He had lots of knowledge of the entire property and was very helpful. Kelly was so friendly and they both were a pleasure to work with
Didn't know anything about storage, we went to get some information about the facility, and we were impress with the quality and seriousness of the rental space and the staff, Diana, Rodrick and earl, especially with the nice Natasha who explain every details we had to know and answered all the remaining questions we've had. Can be sure to count us as a future customer.
Natasha was very professional and accommodating!
Where can I make payments Online
I like the space for my stuff and I like the fair price.
Great customer service, clean property, the girls are very helpful in the office !!
Diana the best costumer service, super helpful and kind, thank you for you patience .
Service was excellent, they were super friendly and helpful
Simply put, this is a little"Fort Knox" everyone has a unique entry and exit gate code. The inside storage is also secured by additional doors that require a code for entry. The inside "climate control" storage is well lit and each unit has its own door and interior light. It is a great place to store things that you need to protect from the elements. No smells and no "critters". Be sure to check their website BEFORE BOOKING a storage unit.... They usually have specials.
Terrible experience on so many counts - in no particular order: (1) Unfriendly and rude staff - they call you after you made an online reservation to confirm the time when you would start renting. Despite me explaining a week ahead that other than the day I could not yet commit to a specific hour/time of the day, the gentleman rudely insisted that I had to give him a time or he would cancel my online reservation. They won't apply common sense along the lines that I explained I simply wouldn't know and any time I'd give him would be a wild guess - no, he insisted that I must give him a specific time (2) They force you to purchase a lock, which of course you cannot return for a refund after your storage needs are done. At any other place, you can bring your own lock and key - not so much with Public Storage - $19.99 for a mediocre lock for no apparent reason other than increasing sales and profits for Public Storage... (3) They provide inaccurate information as you sign-up. I didn't want to purchase insurance coverage since I knew that my homeowner policy would cover personal property stored at a storage facility. They tell you that you need to provide written confirmation, but that for Day 1 you need to purchase insurance cover. They further tell you that you can call in once you had the coverage confirmed and that you would be able to decline insurance coverage and would get refunded. So I call in today with that information and am being told that (a) I had to show up in person to decline insurance coverage, and (b) that I would not get any refund for insurance coverage already purchased on Day 1 These folks are absolutely unprofessional, unfriendly, and have customer centricity as far away from their minds as humanly possible. I will never rent storage space with them again - you have better options with friendlier folks in the area. I will continue to try to get refunds for services that I was fraudulently coerced into, but who knows how this will eventually turn out. For now, 1 Star is about as generous as I can be - they certainly deserve even less than that...!
MY EXPERIENCE YESTERDAY WAS NOCE. THE ASSOCIATE WAS VERY KNOWLEDGEABLE OF THE COMPANY AND WHAT THEY HAD TO OFFER ME AT MY ACCOMMODATION/LIKING. AS I WAS COMING IN SHE(DASLINE) APPEARED TO BE HEADING FOR LUNCH, SHE NOT ONLY SERVICES ME BUT ANOTHER NEW COUSTOMER...AS I WATCHED HER LUNCH GET COLD AND HER DRINK BEIMG TO DO A MELT DOWN (Diana) KEPT SMILING AND FOCUS ON SERVING ME AND SEVERAL OTHERS,
Huge place. Great customer service
I have been using public storage for years. Sometimes I don't pay on the first of the month, and they don't call you for the money until a late charge has been applied. They even push you to pay now on the sixth day of the month when you clearly have more time now to pay per the late charge. Not cool. Will be leaving soon.
Diana did an excellent job!!! Very professional. Keep up the good job. I highly recommend this place!! Property clean, prices are awesome!!!!
Beware of this location and their shady business practice. I have long experience with storage facilities and this place you will have bad experience. 7 day locked out for non pay is ridiculous rule ..yes im late but don't lock me out at 7 days, you want to take my stuff first chance you get, No help short staff. They do not tell you about 7 day because most people would not get a space if they mention it
Natasha was very helpful and attentive to our needs. Good customer service.
Quick and efficient! Thank you Jaime!
Fast and easy process
Jamie was amazing!!! She got everything set up for me in less than 20 mins . Property was very clean and unit was air conditioned. Love it
the had fix their gate hrs. which is great.
I have been a customer here for the past 2 years and jaime has been always been helpful,thank you jaime for everything you do here at Oakland park.
The staff at Public storage is great! Jaime has been an awesome help to my husband and I. She is always available and ready to help. Thank you Jaime for your services to us!
Long time customer. Jaime has always been very helpful. Storage gate hours finally extended which helps a lot!
I would like to thank Diana and Jamie for assisting me and my sister on getting the right size storage for our furniture and helping with explaining that we should purchases different products so our furniture will not get damaged. Diana and Jamie was very helpful and helped with the cost. Thank you again!!
Tiene espacios amplios y de fácil acceso, tanto externo como en su interior. de Lunes a Domingo de 6:00AM a 9:00PM
Very nice staff especially Jean she works hard to make sure your happy and comfortable
Service was excellent here today fast and efficient Public storage at 1650 W Oakland Park Florida Thank you Jaime
Came here looking for a storage and jaime and diana was very helpful helping me to find the right size .thank you ladies.you rock.
Worst business ever, prices go up, access hours diminish. Every 6 months a "review" causes a monthly increase. Can't get in to your unit, only 8am to 5pm, everyone works during those hours, seriously? Security? Front gate is rigged (exposed wires). Most of the video cameras don't work, when they do, the monitoring system is inadequate and flawed in many ways. Unstoppable break ins despite cameras and code at entry gate. Faulty electric causing fires in units. Regional manager lacks people skills and trickles down to employees. Been a customer over 10 years, took a google review to get a phone call. Thanks for your concern. Wouldn't be surprised if this location gets sold to competitors
Worst place EVER, Management sucks, hours of access are RIDICULOUS, Wouldn't be surprised they are driving business away in order to sell the place. IMO
hey deserve a 0 star, they are expensive, they allow access from 8am to 6 PM, in the morning there are vehicles lining up to get, contractors like me, in here because it's convenient. rent here only of you have no other choice
Moenia provided us with great customer service from the moment we walked into the facility until the time we left the premises. She was friendly, professional ,knowledgeable, answered all our questions. Offer additional services and products Great Experience Overall...😀👍
do yourself a favor and don't have anything to do with this company
Excellent staff demonstrating customer service excellence. Natasha was fantastic throughout the entire process. Thanks, Natasha!!
She was friendly and fast. Great service.
Awesome experience I was given great options I will recommend to others as well.
Thanks a lot for everything.
Good customer and fast service!!! Thank you Jamie
Great service. Jaime was very polite & patient with me, as well as answer all my questions. Thank you.
Jamie was very helpful very friendly and nice polite and I would come back here again for her help.
Jaime and Diana did an amazing job explaining the policies and was very helpful. The positive customer service that they provided was greatly appreciated. Thanks Jaime and Diana.
The managers jaime and diana was very nice and answered all my questions I had. I would recommend her services to anybody that's looking to get a storage unit, highly recommended.
I had a very good time with Mary, helping me with everything.
My agents name is Jaine, she was awesome with helping me today! Go Publix storage
I was referred to this this location by on of your other location and was greeted with smiles and great service and have the storage I was looking for thanks.
Gracais Jaime por tu ayuda de verdad que increíble el trabajo que hizo me dejó completamente satisfecha 100 estrellas para ella!
Thank you Jamie for such and wonderful experience you helped me out a lot thanks again.
This place is terrible! The access hours posted on their website are from 6am - 7pm, but the actual hours are 8am - 6pm. That is when most people are at work! I have spent the last 2 days trying to get access to MY possessions. Today I had to leave work early and rush over there. With 5 min to spare I pulled up to the gate, a worker comes out and stands in front of my car telling me how the gate closes at 6pm. He wouldn't move until 5:59pm and guess what, by the time I entered my gate code it was already 6pm!!! Even the locks to the buildings stop working at too. People should not have to rearrange their entire day or wait until the weekend so that they can get to their belongings! In that 5 minute period no less than 6 other people showed up and tried to get in. Terrible company and I will make it a point to tell EVERY SINGLE person!!
The units for rent were clean, relatively inexpensive and secure.
I was having difficulty finding a location that would have the space available for my boat in height & length. Each time I called around the other storage companies representative mistook the measurements as the garage door is one size but the interior is yet another size which is usually about 2 foot wider. But I needed at least a 10 foot door as my trailer is 9 foot wide. I drove to a variety of locations only to find out that they were not well informed & basically, unfortunately wasted my limited time. I made my reservation online @ Public Storage & I dealt with Jamie & Diana. Although there was some bumps & hurdles to jump through (seemingly not their fault) we were able to get settled in without any further issues. I live in a technology world and I have my insurance policies etc on my phone in folders and unfortunately didn’t have the insurance card or policy in hand for the boat (not required by law to be on the boat) but I had it on my phone for emergencies. The company apparently doesn’t give the agents an email address because if they did I would have been able to email them a copy of my Insurance instead I had to return home to retrieve a paper copy of my information. The two agents did what they could for me & I thanked them for their assistance. “Public Storage” would probably benefit for getting into this century with the way they are able to except & store documents. Paper is the 8 track of the 80’s lol :-).
As customer for the past two years< I have found the facility to be very clean, well maintained and reasonably secure. The front staff has always been helpful. prompt and courteous, especially Jamie and Diana. Jamie was especially helpful when I recently downsized to a smaller unit an signed a new agreement. Thanks Jamie.
Shady employees Rob and rip off customers it's definitely an inside job
Thanks for your help
Prices are but, but have a loaner truck and the units are spotless when you get them no problems with bugs to my knowledge and this is Florida there frequently problems with
Thank you!! Jaime we appreciate all your help today wasa wonderful experience!
The prices keep going up, and the access hours keep going down. Modifying this review with an update: Yet again, they have reduced the hours. Most people work from 9am to 5pm. They are now only allowing access between 8am and 6pm. That is no time for anyone to do anything. In addition, those of us that own businesses with property stored inside, they are very effectively reducing our income.
Awesome service! Jaime was extremely helpful! Came in and finished everything in less than 10 minutes. Definitely would recommend to a friend.
I went to the Public Storage on nw 23rd ave in Fort Lauderdale and the manager was so rude and disrespectful because I asked her am I allowed to bring in my own lock and she didn't explain the policy to me . I went to another storage on Oakland Park where I met Jamie she was so nice and patient. She explained the policy to me and had a great attitude I will refer anyone to go to the Public Storage on Oakland Park.
Jamie made it happen
Hours keep changing. Prices keep going up. But that's not the worst. The people who work there are rude and they are well aware of the number of people living inside the units
Muy buena atención!
Jaime was extremely friendly and helpful. She was quick to help me make some updates to my account and created a very pleasant experience. Definitely recommend to ask for Jaime at this location!
Poor service. I was there to take advantage of the first month $1 promotion but the total ended up being more than $60. I was almost badgered into purchasing $4 tape,$14 box, and a $20 lock and then a $25 admin fee. The associate (whose name I won’t mention) was more concerned about an undeserved 5 star rating than that of ensuring the customer is taken care of. All of my belongings were packed accordingly but as always, there will always be the one associate who tries to indiscreetly upsell customers on items that really aren’t mandated. Appreciate the service but some things should be suggested and left to the customers decision. Definitely not somewhere to utilize again for storage needs. Understand there’s always a fine print, just not this much extra. Choose wisely!
Jamie was a great help in finding my storage unit.
I received a call that my unit lwas broken into the beginning of October and have tried several times to reach the manager and district manger by phone and email, NO callback!!! Horrible customer service, rundown facility and not safe. I’ve had a unit at this location for over 18 years and my rent has been raised dozens of times. I pay $261. a month and expect better customer service. BEWARE of this location!!!! Security issues #1 problem.
Great service. It was fast and easy. Keep up the good job. Jamie helped me and she is wonderful.
Very pleased with my move in process. Jaime and Mark were professional and friendly. I would definately recommend this location to anyone.
Jaime and Rod are very awesome awesome help me with everything I needed.
Jaime was absolutely amazingly helpful as well with great customer service skills. I'd like for her to remain at the Oakland park location so I can continue to see that beautiful smile.
Best experience at storage facility hands down see pearl for great customer service
Run down. Hidden fees. Entrance system security code doesn't work, even after employee supposedly fixed the problem. Limited hours of access.
Diana very helpful, extremely professional, Friendly gave all the attention and information i need in order to find myself the best space that best suited my needs... Highly recommended....
Pearl was a very dedicated employee who made the rental experience smooth.
Rita got me in and out of there quickly. Rain was on the way, and she wasted no time giving me the information I needed about the property and the unit. I got into the unit and was able to unload everything before the rain came. So far so good!
The location is great! Well serviced facility.
Greg on Oakland and I-95 was very professionally helpful, informative, and kind!!!
Greg did awesome!!
Sales rep Diana saved our day. She is the best in customer service!
Manager nor the district manager return phone calls. Had roaches here multiple times. The location is great. The keep closing earlier and earlier. Also, they keep raising the rent drastically not a few dollars but a lot. Closest place to our house or we would have already changed.
Greg did a great job
I was in a bind, and needed a storage room, immediately. The only garage available, was in the heat of the sun, all day, it was a bad choice. Mark, the attendant at this location asked me if I would consider a unit they had trouble renting, because it was built out with shelves, so I agreed to take a look. This turned out to be the best suggestion anyone could have made, and I love the unit, it is 100% perfect for what I needed. If anyone needed to meet a person who is there to help the customer, Mark went above and beyond for this client, and I intend to keep the unit for as long as I am the owner of the Godswill Donations and Thrift Store, at 4231 N Dixie Highway, in Oakland Park. Tel. 33-16-THRIFT
When I walked into the office. We were immediately greeted. Then Jaime showed us both sizes of a 5x5 and a 5x 10. She thoroughly expand the terms and insurance. At the end I was satisfied.
GOOD PLACE, CLEAN AND SHARP.
Marlev was put all my worries to rest and made it an A++ experience. Diana has a wonderful smile and I truly felt like I was right at home with family. Thank you again.
Great facility and good people
Super clean facility with extraordinary customer service!!! Jaime in particular was very knowledgeable and truly a pleasure to work with, I will definitely continue to use Public Storage!!!
Jaime, Diana, Pearl, and Mark were awesome. The staff at Public Storage were able to assist me with all my needs. I am also a return whose experience was always wonderful.
Jamie, Diana, and Wendy were all eager to assist with my soon to be storage needs. I was given a full tour of the facility, and was given a thorough explanation of the pricing for each unit. They were all very helpful and I would definitely recommend working with Jamie and her team for your storage needs.
when i was looking around trying to find good prices on storages . The staff was nice and helpful.
The sales rep was nice she know what she was talking bout she explain everything to me well where i didn't have to ask no question when I left sales rep Wendy
Do not rent here!!!!!! In 1 year my unit was not only broken into but today I found a used needle shoved under the door. They have a major security issue and don't seem to even care.
Fast, Eady, Great service with Mr, Rod
By coming to this storage the young ladies that you have here make you feel good to storage your thing here . And LA Quayle experience everything to me and I give here A + thank you for having LA Quayle and all were help.
I've rented with Public Storage across the country and have never had a problem with their customer service or any of their products. I don't recall having to purchase mandatory insurance but oh well, I need the the storage unit. Kim helped me sign up for my unit and she was fantastic. Update: 11/25/16 - There is a class action lawsuit for the collection of money for storage insurance, but they weren't buying the policies. They tried to reject my participation in the lawsuit, but I keep records and forwarded the proof they probably didn't count on me having.
Friendly customer service , employee Mark was helpful and informative. Tried other facilities and liked this facility the most.
Jamie was a great help and very friendly and professional. Explained everything clearly and was a pleasure to deal with.
Increased rental rate by 20% on unit. I moved to another unit to keep cost down, but they said I would not get the new customer promotions. This was fine and understandable, but then still charged all of the new customer fees... Poor customer service.
Awesome service. Very dependable. Recommend anytime. Diana was incredible
Customer service is good and friendly.. Secured place...surveillance cameras...secure gates...I recommended
The staff was very helpful and the service was quick and friendly. Jaime made the experience a pleasure
Thank you Jaime Outstanding service
Big ups to the ladies behind the front lines: Diana, Jaime, Renee, Laquayle & Mack!!! All love, man....
Jaime was more than helpful, Pleasant and entertaining......
LaQuayle was such a great help! Recommend to anyone
Mark and Diana( employees at public storage) were amazing!!!!! I was in a huge hurry on moving day, they we fast, efficient and helpful! I recommend this clean, safe and affordable storage facility to everyone
I came in looking for a storage unit and Jaime was very helpful with the entire process. She answered all my questions and was great. Compared to other places I had visited prior this was by far the best. Do yourself a favor and go here first and save yourself some time.
Warm,friendly, courteous, attentive,professional busuness like manner, a long time customer has kept me coming back.
rented a storage on yesterday with a rep named Rod he was courteous, excellent and professional unlike any services in South Florida. most of the time the people are not courteous and rude. Thanks Rod
Amazing customer Service. Especially Diana and Mark. So helpful and understanding. After this experience I would never use another storage facility Public Storage %100. Thank you.
Diana was so amazing to me and my service
Friendly people great prices! This is s great place for storage.
Great customer service. Diana was very helpful I will definitely recommend this store.
Very good customer service ....was taken care of, and fast which was convenient . Appreciation to Diana. She was and excellent help.
very good. had to move to a different property, but it was no hassle
Just went to the Oakland Park location, I highly recommend it. Got great customer service from Diana, she was very attentive and knowledgeable, always on top of things. Overall, I am happy!
Great location in Broward County.
Just rented here great customer service from Laquayle very helpful
We just needed short term storage while waiting for our new house to be ready. The manager,Diana was awesome . She was always friendly and accommodating . The facility was super clean and well -kept. I would go back without hesitation . It was by far the easiest part of our move !!! Thank you!!!
First time getting a storage and laquayle was very helpful. She also help me with protecting my items in storage. Diana is also a great PM that gave advise on protecting and storing my items!
I went to price out a unit at the Okland Location and the customer service received by Diana was excellent! Diana was very respectful, she had a lot Of knowledge And she responded to all of my questions! I will definitely rent out at this location starting in February 2016 !! Thank you Diana !
Diana she was very nice and helpful. She found the right storage at a Good price
Working with Gary was a delightful experience. He realized that my move was quick and that I had limited time to get everything done and we was simply fantastic to work with. Even shot me in the right direction of my future apartment. I would recommend this place to anyone that asked!
Meme is the best! Excellent customer service!!!!
First they claimed to have climate control, until this month, for the past year it's been over 80 degrees. They increased the monthly rent without notice. The manager nor the district manager is reachable nor do they return calls. A nieghbore of ours even damage due to the conditions. They offered no assistance to ease our worries, and still we have not had a return call or apology nothing. They had no problem raising our rent and offered no discount or even acknowledge our complaints. I had to fight with them to get a hold of the district manager, and he still hasn't replied about my complaint...
Today I visited the Oakland Park location, the staff were extremely nice and welcoming. Meme assisted myself and my BFF with all my rental needs. She was enormously attentive and willing to answering all my questions. I am pleased with my service. Best Regards, Ms. K.G. Chocolate-Diva 💋
Very helpful n nice staff.
Laquayle was phenomenal 👍👍
Employee was very nice Meme very respectful and helpful...Diana was very very helpful with the pricing and Gary was awesome I will be back and refer ppl...
Top Notch Service! They went above and beyond to accommodate my needs. I highly recommend Public Storage to anyone who needs a nice & clean storage facility. Kudos to Gary, Diana & Meme!! Well done!!!
Everytime I come here I always get the best customer service. Meme, Kim, and Shan are so friendly and professional. They're always so helpful. I almost missed the entrance the first time, but other the that the location is very convenient. The best!
Diana was very polite and nice. She is super helpful!!! The whole staff was friendly. :)
I love Me Me and Kim they do such a great job with me the service is amazing there was a gentleman by the name of Mark he did a phenomenal job with me as well do you should have more employees like this at your location
It was awesome Shantoria and Belinda were very helpful and down to earth!!!
I showed up, Shantoria showed me to the unit I reserved, We filled out some paper work and I was out in 30 minutes. Fast and easy. I only wish the insurance was not mandatory. But the customer service was great.
Great customer svc, very helpful and polite. Always extended a helping hand. I definitely had a great experience, all the staff was very courteous and helpful. Kya
Went to p.s I.Love the customer service from Kim, Meme, Shantoria ,Kimmoye ....So respectful and Beautiful I will recommend everyone to come to this location. And also Gary the manager helped me out
Kim was fabulous! The whole team appeared to be very helpful but that Kim went above and beyond to assist me and make me feel as though this public storage was a right selection! Thanks!
My service here at the public storage with Kim was exceptionally great.
Shantoria , kim, and meme was awesome and mark was super helpful it was a great visit and they all went above and beyond their job to make sure we was satisfied Amazing Customer Service.....
Maria and Kim did a great job. They set up what i needed and made the process very easy. They really went out of there way to help.
I LIKE THE LOCATION AND IT WAS NOT TO FAR FROM ME , NOW Miss MARIO WAS VERY HELPFUL WITH EXPLAINING THE RULES AND THAT'S VERY INPORTANT WHEN RENTING A UNIT . LIKE TO SAY THANK YOU MISS MARIA .
Kim was so helpful, during this time when i needed a place to store my belonging, she was professional, considerate to my needs and she paid attention to my need, I was extremely grateful to her i will referred anyone to this storage location Kim you the bomb in other words you're the best. Firstinea Burnside
The service was excellent very good customer service skills Kimmoya & Maria both was very nice and helpful and Kim divest very excellent coworkers so
Realy good by Maria and garry
Maria was very welcoming. My unit was clean, and just what I needed for the time being. The experience was very professional. Thanks, Maria. Yes, I would recommend this place.
Awesome customer service, thank you Kim & Gary for all your help. I will recommend this facility to everyone, good prices and nice people.
Gary was extremely helpful and very accommodating. He is an amazing person and i couldnt have gotten through my day without him
Great experience love the customer it was awesome would recommend this store. Just ask for kim she will give u the best advise as to what u desire
Not happy with the way the Public Storage company operates. You are forced to buy insurance. They recently changed insurance companies to the one they own Perfect Storage Solutions and I feel this is a conflict of interest. If you file a claim you are charged a $100 deductible. They've been chasing me around for three months over a late charge of $20.00 that I feel don't owe. I made a payment to their system the very last day before a late charge was to become due over a weekend. The payment defaulted to the next day a Sunday, in their system and they say I was late.
Miss Kiya was very helpful this was my first time and she made me feel great I couldn't asked for better service you great service like this from everyone thank you Miss Kiya if I need another storage every again I will return here
Shantoria was very friendly and knowledgeable about what I was getting. The walk through was a breeze. I did get stuck entering the storage on my own, but I was able to call customer support to get me in and out by reactivating my code.
I rented a unit at this location today and everyone was very friendly. Laquayle was the one that helped me ad she was great. Explained everything and showed me what I needed to see. I highly recommend this place if you need a storage unit.
I have been a customer of Public Storage since last year, I started at other facility but was not as happy with them as I am with this one; the staff and specially Diana make feel like having my storage room at home. Diana is a really customer oriented manager she does "the extra mile" with the customers without loosing her professionalism and sweet attitude, she is always eager to help and support. The staff is very helpful and very friendly, even the "Big Guy" of the facility. My own experience have been absolutely pleasant with this facility, worth to try it everybody will feel like having the storage right at home. Thanks to you all and happy Holidays 2014
Great Customer Service .....Sunshine is a wonderful ...very helpful to.....oh and shes funny to
Maria was very helpful
Very good crew
Maria was very helpful in helping me find a small storage space. she was very patient seeming that this was the first time that I rented a storage space. Thank you Maria
Safe and clean! Garry is so helpful and goes out of his way! We have had nothing but a wonderful experience. Highly recommended.
Al llegar al public storage en su trabajadora "Maria" una atenta explicación al storage que venia buscando, encontré en ella una gran amabilidad y entrega al servicio... muchas gracias
A friendly, clean, safe location. Left feeling good about the cost of my locker and security of my stored items. Maria showed me the facility & locker and answered all my questions before I made my decision. All-in-all a 5* facility... thanks!
Great customer service and extrenely helpful. I recommend this place and will keep using them for my storage needs
I have worked for Public Storage in the past and have ALWAYS used them as my only storage facility. Diana and her team there are one of the most efficient and friendly teams that you will ever see anywhere. They know what they are doing and you can see they truly enjoy their job and work as it reflects upon the store and property. Always willing to help you out in any way possible. THAT is why I will never go anywhere else for storing anything. You cannot beat their prices nor their many choices of locations. Thank you guys for always being such a great facility to store everything I need, WHEN I need it.
Pearl was an excellent help. Very knowledgeable and very helpful. I recommend her to everyone that uses this location for any needs.
Maria and Diana were excellent to deal with. Absolutely no issues with service. I rented a large unit for my car. The problem is you don't know what is next door. When I picked up my car it was covered in crap from the unit next door which appears to have been rented to Sanford and Son. If I may offer useful feedback, try to keep vehicles in one area? Also, it was not cheap Otherwise I thought I was very well treated.
Diana, Anthony, Mark and Jakia are wonderful to work with. If you go in with a bad attitude then you deserve what you get. These folks were wonderful and even kept me apprised of cheaper prices as it got closer to my move in date. I was looking for a unit but wasn't going to move for at least 1 week. They were able to hold my unit for a few days and then when it took my an extra 2 days they still kept the same price and in fact informed me that the price had dropped with a better deal, not only for the first month move in, but for each month after that. Thanks guys you were awesome.
The service was quick. Unit and facilities were very clean. Pleasant office staff. Maria did a wonderful job making my move easy!!!
Be very careful when renting from Public Storage. I wont necessarily attribute my issues this to this particular location as it could happen at any PS location but their business practices are suspect. I rented a large unit at this location a few months ago. My only problem with the location is that whenever it rains the driveways flood a lot. Not in the units but its like a lake out there. My real problem they just sent me a notice that my rent is being raised...BY 30%!!. The office couldn't help me but gave me the main customer service number who firmly said "its non negotiable" and I was lucky because some units were raised by as much as 45%. Funny too, I looked online and if I was shopping for my same size unit and the same facility I would get it for a little higher then I am paying now, but not near what they are going to charge me. SO BEWARE OF THE BAIT AND SWITCH POLICY THIS COMPANY NOW SEEMS TO HAVE!!! They figure once your all moved in and it will of course be an expense and pain to move again, they hit you with a big rate increase. Very unethical. You will note a lot of positive reviews for PS at this facility and I too left a positive review after moving in. The staff here is very nice and helpful and I can't hold them responsible for the deceptive business practices of the company but I also can't let this kind of thing get by without warning others.
Pearl was very nice and helpful. Very knowledgeable about her position customer service was awesome. Atmosphere was smooth. The staff very outgoing and polite.
Good Day All, This is Our First Ever Long & Overdue Review. Our Apology for the Lengthiness of this Review but it gets Personal & it's from Our Hearts. We Must Always Continue to Strive for Perfection since there's Always Room for Improvement in Everything. As a result, We Give this Public Storage a Top 99.99% 5-Star Rating because of Our Long Tenure & History We've had here & the Professional Relationships My Family & I have developed Through the Leadership of Area Director Mr. Michael Kennell, Property Mgr. Ms. Diana, Her Phenomenal Staff especially Mr. Anthony whom have gone beyond the call-of-duty to assist us. Last week was Our first time ever in many years here at Public Storage (PS) having a Check returned but it was done in error between (PS) & Our Bank but the Return Check Fee was resolved immediately by (PS) but We're still awaiting the Bank Fees to be returned within "7-10 Business Days". Also, There were times We didn't have the funds to pay On-Time but GOD Always Provided a means Prior to Auction through different means & various Suggestions of the Staff, even Down-sizing Units, using 2-units at one time instead of 1-Largest unit until able to Upgrade again, & even utilizing a Courtesy Refund of Late Fees once a year & Temporary Extensions of the Monthly Payment Rate @Increase during those Financial Hardship periods which have come more often every since Our Family's 6-Bedroom 2-Bathroom Home We purchased in 1993 with a detached 400ft 1Room-Efficiency was severely damaged & uninhabitable by Hurricane Wilma in 2005 as well as Our Business. It was Our First Insurance Claim, We repaired the Efficiency Only with some funds & remained there awaiting the Greater portion of funds but after No Success with Insurance for 7yrs to have Our House Rebuilt, then Instructed by Lawyers at the time to stop fighting, without access to thousands of dollars to put into an Escrow account We couldn't Win so to move on with Our kids & live again, which We attempted to do. We rented a Duplex while in there less than 3months there was an electrical fire as We were asleep (Appointment for Renters Insurance later the same day but it was too late) but Thank GOD Our Neighbors banged on doors & windows until We ran out in Our Pajamas & Socks, Comforting Our Family saying, "Not Again" We lost everything a 2nd time. Now homeless, No help from Any Sources after Red Cross 5days Comfort Inn Hotel & St. Vincent DePaul 5days & Our Paid 5days ran out We were on the street. Unfortunately, We couldn't return to Our Efficiency because the City of Ft. Lauderdale demolished Our House as an Unsafe Structure while the separate Efficiency was torn down too as an oversight. My Credit Score plummeted from almost 750 to just above 400 & Denied from everywhere We turned...Loans, Credit Cards, Rental Properties, Commercial Properties & even the City's Economic Development Housing Replacement & Rehab Program. We've had to use Our Public Storage (PS) to hold on to what We were able to salvage from Our Business & donated items from Strangers until We can have Our house Rebuilt on Our Own Land or able to be Blessed with another House. As a Former Educator of 20yrs, We're Still working tirelessly as Advocates now for Homelessness, in addition to Education, Literacy, & Re-Entry Services through Serenity Family & Children Services Non-Profit Tax-Exempt Charitable Organization (501C-3) since 1996. We are Grateful that We can turn All the Negativity that have happened in Our Lives into something Positive to Help Others in Need as We've done Successfully since Our Beginning giving Away Back-Packs & School Supplies, Thanksgiving Baskets, Christmas Toys through Sponsors Office Depot Foundation, JM Family Enterprises, U.S. Marines & Toys4Tots, etc... and each year Consistently since. We Proudly Support (PS) & Publicly Thank Them for Their Expertise, Job Well Done, Be Blessed One & All!
My experience here has been great. Kristine was very kind and displayed professionalism throughout my entire visit. I recommend this location to anyone who is thinking of moving. Two thumbs up.
Loseline, Anythony, and Diana were a delight! They were personable and very helpful! Loseline showed me 2 units just to guarantee my needs were met. Great team overall!
Great units and staff
I had a wonderful service by Quanika at the front desk
The customer service is really good.
I dealt with Maria and she was wonderful; she explained everything and was very kind and helpful; I will use this place for sure in the future' I wish there were more people like Maria in customer service; Tony V
Good service in and nice people interested in store in for another time definitely coming back good service
Kristine is very helpful and made e comfortable.
Had excellent service from Kristine
Kristine has great service! Love this place!!
awesome JOB well done, very friendly and understanding of what they are doing showed property made it fun loved them there great loseline, tylla, Kim are PERFECT!
Maria is very helpful, she explains very well.
Loseline and Jamie showed excellent customer service, they were very friendly and patient and provided me with information that I needed.
Maria was awesome .. return customer of hers and will follow her to the next :)
Maira and naqulla was very good.the servise was great
Had a wonderful experience a public storage on Oakland Park Blvd they was very friendly and helpful. Kim, spoke very well, she also had a lot of knowledge on the size of unit that I needed. She was dead on!!!!! I would recommend family or friends to this location. Customer Service is Five Stars!!!!!
The service at this location was great, And very fast, All Employees Was Very Friendly And About Their Business, One employee by the of Kim went above and beyond for me, when I ask for water which they did not have, and offered me some of her own coffee own she had to also find a cup and wash it out making sure it's clean Very good service
I received greatest customer service ever from Diana.
I went to check out a unit because I recently moved and this lady I think her name was Diana helped me. She was extremely patient since I know I am not an easy person, she showed me a couple of units to make sure I was getting the right fit for me. I like to acknoledge the hard work of people and this was definetly a great experience even though I went thinking it was going to be very difficult Great customer service everythings was very fast after I chose the unit that best fit my needs.
Kim was a pleasure to work with. She was knowledgeable, professional and friendly. This was a great experience!!!
Loseline was awesome and very helpful, it was a very smooth movement to my unit. A+++ all the way
I had a blast getting a unit there. Diana was most helpful. She made my move a pleasure. The ladies are all very kind. You won't be disappointed.
Maria Diana are two of the best of the team members over there. Nice customer service all the way
Great facility.. very professional staff.. quick and easy process. Maria was awesome and very thorough in showing me the different room options and also explaining how to enter the unit. Highly recommend
I had the best experience! Diana was extremely helpful, informative and accommodating to my storage needs. The location is very convenient close to I95.
Really happy came back ms marie
Kim was great at setting me up and showing me around.
This is the second time I rent a space at this location. Diana, the location's manager, couldn't have been more friendly and helpful. She showed me the space, and went over everything very clearly. I would honestly recommend this location to anyone looking for extra storage. The place is easy to access, clean with awesome staff. Thanks Diana!
I transferred to another unit an Mark was absolutely PERFECT IN HELPING ME. Thank you guys so much.
Very good, Good experience at this property, I rented before an now returned to rent, Maria took care of me. And I recommended to all.
Great place GREATER PEOPLE! Very helpful staff, Diana, Tylla, and Anthony have all been super helpful and friendly! Nothing but a positive experience!
Maria was great
Diana really is a great associate. She was very helpful, attentive and polite. You should really consider her for a raise. She's a hard working associate who's really into make customers happy. :)
Very nice. Diana and Maria made an effort to help me out even if I was running late ! Highly recommended !
Just rented a unit here. Its very clean and neat. Stuff is friendly. Maria was very helpful. Thank you.
Service and courtesy was outstanding from Mz.Kim. She was very knowledgeable about the units and location, thanks for her cooperation
Please for your own sake do not use this facility for your own good. If you pay a little late, they will cut your lock and go shopping in your unit. I will pursue this legally and make this a personal campaign. I have filed a police report with Broward county and will pursue this. I can see from the bbb rating at public storage that all the way up to the Chairman of the Board Mr Havner himself does not care about customer service. When you notice a theft they look at you like you are just trying to file a fake insurance claim. I had a fully furnished 2 bedroom apartment with a large kitchen all my kitchen , some dining room and bedroom They did not even leave me 1 glass or 1 coffee cup. I still have to unpack some boxes, I just pray to GOD, that I still have some items that are irreplaceable, like the duplicate crosses from my parents funeral. I know whoever had access to the master key to the lock on my unit, they placed on when they cut mine is the theif with no moral ethic's. Mr Havner(CEO PUBLIC STORAGE) do you have any 200 or more unanswered bbb complaints online, I also hold you responsible, based on you companies practices. Maybe Senator Rockerfeller's committee should be looking into Public Storage. I will see if any one from management bothers to call or even cares. FYI, the insurance company does not cover employee theft, which they make you buy.
I have been a dedicated customer of this site for over a period of 6 years and have always gotten the very best customer/client care from your courteous caring workers Diana, Tylla and Kim. My most heartfelt experience was when I lost my son in November of 2012, Diana was so understanding she is an encourager, she a great asset to your company. This site has one of the greatest TEAM you have ever employed. The site inside and out is always clean. The smile on their faces when I walk in is more valuable than any amount of money, these smile are framed in my heart. I call them TEAM COURTEOUS (Diana, Tllya & KIm) Thank you, S. Jones
Kim was the best. She helped me with all of my needs. One of the best experiences I've had with them, quick, fast, and easy
I had an excellent move-in experience at the Oakland Park, FL, Public Storage location. Julius, the Public Storage Representative who assisted me, did an outstanding job. He was friendly, courteous, knowledgeable, and humorous. The facility was very clean and the staff appeared to be very organized. It was a great experience!!
The office Rep Tylla. was so helpful and profrssional
I had a great experience. Mark got us setup and was very helpful. He showed us the unit to make sure it was the size we needed. When we came back to put things in he happened to be outside and let us back in. Our unit is close to the back door and he was kind enough to tell us to go ahead and drive all the way around and he would open the door for us (rather than we have to stop, open it and then drive around while one of us held the door) This made it easy so we didn't have to walk a long distance back and forth to the vehicle. We changed our lock a few days later to another one but the facility called us to let us know that it was too long and the door was able to open, so they put on one of their locks in the other padlock hole in the door handle until we could come in with a better lock. I was quite happy with the fact that they not only called me to let me know, but they also secured my unit until we could come in. This lets me know that they are checking the units to make sure they are secure. So far I have no complaints. Thank you.
This has been so far the worst experience I have had. The can't seem to keep up with the promotion. The promotion said that my payment with insurance supposed to be $97.46 but my monthly bill came out to be $107.46. The district manager supposed to make the correction but for some reasons it has been over 31 days no correction has been made. When I asked the site manager when will it be taking care of she said she doesn't know.
This was a great property; however, I could not find the right space at the price. Tylla and Michelle were very helpful. They found another property which was suitable and contacted the manager to expect me. Thank you, guys!
Great location, great rates and friendly staff.
Efficient staffing and the facility seems well kept. Ease of access and exit is definitely a plus. I felt very comfortable during my visit to the office to complete the contract for my space and the rates are very commendable. I have used other facilities and this one ranks among the best. The manager, Diana is very courteous and knowledgeable. Great experience.
very nice staff you have working at this facility specially a young lady name Jessica I'm a hard person to work with and she took all my crap and everything is still kept a nice friendly outlook on my concerns. Jessica insured me that if I take the insurance if anything was to happen to my property they will reimburse me depending on the package I choose so with that said now I'm a proud customer of public storage. thank you Jessica (John Kennedy) unit number 772
I felt welcome when I came into the facility at 1650 W. Oakland Park Blvd. and the customer service that I experienced was excellent. I was greeted by a woman named Diana that showed me everything that I needed to and made sure that I left there with no misunderstanding of what was entailed with the facility. She was very courteous and left me wanting to go nowhere else.
I have been to many storage facilities, this is by far the best and I'm not talking about the facilities it's the people that work here like Diana, she is very knowledgeable and helpful. If I have a question I know she has the right answer with a smile. I can't say enough about her and her staff. They are awesome! I love this storage facility. Sincerely, George M.
Great place to store... Kimberly was very helpful with great customer service and a wonderful smile and personality a would recommend them to anyone who needs storage..
my experience at public storage was very good, i went into the oakland park locaation when i was greeted by three employees, kim, maria, and dania were wonderful. They answered allmy questions and showed me multiply spaces to see what would fit my need i highly recomended public storage to anyone thats looking for a storage space thanks and keep up the good work
Excellent customer service from Maria, she has gone above and beyond to give me a good service. I have been at this location for over 6 months and every body always have a smile when I need help. I won't move my stuff to another place, I am very happy.
I used the store for one year before we moved to Connecticut, and I can say that it was a good experience for me. I received an excellent treat from your staff, and I would specially like to thank Maria Tavarez for her outstanding customer services and helpfullness I received from her. I will use this store again if I have to do it. Thanks.
I have had experiences at other facilities but none can compare to this one. I have been using this facility for more than a year and have been very impressed that there are constant improvements being made to keep it clean and maintained on an ongoing basis. Also, the ease with which I am able to come and go as needed. But above all, I appreciate the courtesy and helpfulness of Loseline and Tylla yesterday. They were very nice and very patient with me. Keep up the good work!
I had a wonderful experience with this property, was in need of a storage unit in the last minute Maria was able to help me in such a short notice. Courteous service, polities, quick response. Thank you Maria for all the help!!!
I would like to thank Jessica for attentiveness and professionalism. She advised me well on the unit I needed and very friendly. I have yet to encounter anything disturbing.
I had a great experiance with Maria Tavarez, she was very professional and helpful to all my questions and needs. I would definitely recommend this location to all my friends and family.
I'd like to thank Diana for offering me a great storage unit and for providing me with awesome service. The facility is very clean and well maintained I'd recommend it to anyone looking for storage in SoFla.
Met with Mike yesterday who was professional, friendly and very helpful. The facility has a good location, is kept clean and the staff is great!
** also please note that all these positive reviews are right around the same time and sound similar. Hint, maybe it's public storage trying to cover up all their terrible reviews???** DO NOT RENT HERE!!! Someone broke into my storage unit, took all of my belongings and I'm willing to bet money it was someone who works there because: they replaced my lock with one of Public Storage's. They are supposed to call you when your lock is missing and record it when the replace it. They didn't do any of those things so by the time I came back to add some more belongings, it had been about a month since the last time I had been there so this could've happened at any point. DO NOT RENT, GO SOMEWHERE ELSE!! Even if you buy insurance, police told me that the insurance will fight you on it because there was technically a lock on the door when you came back. GO SOMEWHERE ELSE!!!! Save yourself the heartache, its a horrendous experience losing basically everything you own. Just to follow up: Now I've been trying to close out the unit, as I had to move suddenly across the country. I literally have called this place every day for over a week, left messages, and never got a hold of ANYONE. I had to have a friend go in personally, and help take care of closing it out. This place is an absolute joke of a 'professional' business. Ridiculous.
GREAT CUSTOMER ASSISTACE,HAD A ISSUE WITH MY ACCOUNT AND THE MANAGER TOOK THE TIME TO ASSIST ME IN FIXING THE PROBLEM WITHIN A FEW MINUTES.
I've been a client for many years and I'm really happy with the structure and space offered by them. The staff is very efficient and helpful. Thank you Diana for all your help!
Subject To Flooding ,Terrible Drainage Entering The Property , And Needs To Have Pavement Repaired Lots Of Very Large Potholes
We were looking and checking few other storage places before we decide to rent one here. This what brought us here was especially friendly and helpful, professional service. They were very flexible, gave us tour on property, advice and good rates. Especially Diana who take care about us , even call us few times to check if everything is ok. Everyone employee we met was similar way.so far so good:) If you looking for storage we recommend you this one :) Thank you guys. Good job. Keep going
I have been a customer for few years and always the Public Storage employees at this location are very helpfull, courteous.
Very nice easy to deal with. Always willing to help.
Excellent customer service and value. I have used Public Storage in the past and the same pertains to my current rental situation. I have referred others in the past and will continue to do so. This is how a business should run!
Extremely secure,very clean place,friendly and very helpful staff.I highly recommend this facility to everyone looking for self storage units. Thank you Diana for your help!!!
Never before had rented a storage unit, rent this on May recommended by another Public Storage because it was closer to where I needed to move and they recommended talk to Diana, who attended early all my questions and needs even was kind enough to show me different size units making my decision easier which was the right size for me, also made sure my code was correct input and I would not have any difficulty when moving my stuff to the unit. Within a few days I received a call from Diana asking me if everything had been correct in my move. I really recommend this location my experience was excellent.
Is my first time writting a review but I would like to share the great costumer service that I get for Diana , I came to get some information only , this was my 3 storage place that I went and the others places dindt get so much clear information like the way that she gave me , without thinking twice I stay here. Person like this make a company so diferent. thanks Diana!!!
I'm writing this review in regards to Diana, She was very helpful she had the patience to show me the units that she had available, and the products you guys sell to protect my furniture this was the first time I had storage needs and I had a great experience, I hardly recommend to anybody that needs a storage unit.
This review is in regards to the outstanding customer service I received from Michel. I have been to couple public storage and I‘m not sure was it because they’re feel like public storage is already giving me a good price or they owned the store but seriously the service they gave me, the way they talk to me, it probably would be better to go somewhere else, pay that extra money to get treat it better. Long story short, when I arrived to that public storage, I didn’t have any expectation. Then Michelle took me by surprise, from the time I got there, she was all about being helpful, she took time to assist me in figure out what was my best option, she was patient with me, and pleasant to talk to. It was raining and she still drove me around to show me all the units that was best to my interest and at the end help me pick the best one that would suit my need at a good price, I would recommend to anyone whether you’re new or a customer with a bad experience to go there. Also it would be nice to Public storage corporate to train all their staffs to Michel’s standard. And in case anyone feels like I’m going to far with this, be my guest and go witness.
I’m writing this review in regards to the excellent customer service given to me by Diana today. I've had other units out state Public Storage before, but She was very helpful definitely and pleasant to talk to. I have a good experience.- Diana is a star on he job very professional
I was impressed about the service i received in this location,specially the simpaty and great customer service that Diana offer me,she was very professional.i really like this property because the low prices and the merchandise that it offers.
Im writing this review in regards to the awesome customer service (so far) given to me by Anthony today. I've never had to use a storage before, but he was definitely extremely helpful and pleasant to talk to. I hope everyone else I encounter at this location is just as nice as he is! Lets also hope I have a good experience unlike the people who commented above me. The price I got was insanely inexpensive.