Public Storage Self-Storage Units at 4501 SW 54th Street, Ft Lauderdale, FL
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 79/moSmall 5'x5'
$ 79/mo $99Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 85/moSmall 5'x10'
$ 85/mo $106Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 98/moSmall 5'x10'
$ 98/mo $122Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x15'Online only price$ 142/moMedium 5'x15'
$ 142/mo $177Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x15'Online only price$ 145/moMedium 5'x15'
$ 145/mo $182Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 155/moMedium 10'x10'
$ 155/mo $193Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 155/moParking 10'x20'
$ 155/mo $194Best Price Label1 unit left!
- Uncovered parking
10'x10'Online only price$ 164/moMedium 10'x10'
$ 164/mo $204Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 220/moLarge 10'x15'
$ 220/mo $275Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 241/moLarge 10'x15'
$ 241/mo $302Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 283/moLarge 10'x20'
$ 283/mo $353Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 380/moLarge 10'x25'
$ 380/mo $475Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 393/moLarge 10'x25'
$ 393/mo $491Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 459/moLarge 10'x30'
$ 459/mo $574Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 481/moLarge 10'x30'
$ 481/mo $601Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Ft Lauderdale
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Fort Lauderdale Storage Units Along Florida's Turnpike
Public Storage in Fort Lauderdale offers a great selection of affordable self storage units in all shapes and sizes.
Located on the east side of State Road 7 between Griffin Road and Stirling Road less than a half-mile off of Florida's Turnpike, this facility features indoor storage units, outdoor storage units and climate-controlled storage units. There are also rental parking spaces for vehicle storage.
Just across the highway from Seminole Hard Rock and Casino, and less than 10 miles off the coast, residents living in any of the multi-family housing properties in the area can use a 10x10 unit to keep everything close by that won't quite fit in a condo or apartment, including electronics, seasonal items and boxes of belongings.
Trips to Topeekeegee Yugnee Park, aka T.Y. Park, are a bit easier when keeping all the essentials nearby. A 5x10 unit can easily hold hiking and biking gear, while a 10x15 unit can fit larger boating or camping equipment, as well.
Families in Oak Ridge, Emerald Hills or the surrounding communities can use a large 10x30 unit to store anything and everything from inside the home, including couches, chairs, appliances, dining room sets and more.
Whether it's life on the water, life in the sand or days spent hiking any of the municipal trails in the area, Fort Lauderdale is a community that loves being outdoors. When it comes to the perfect place to store outdoor and recreational gear season to season, look no further than this Public Storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 573)
Troy is awesome help with gate access how to thanks
Troy was great! He really helped me throughout this process from start to finish. He’s an asset to the company and clients. Thanks again Troy!
Ask for Troy. He will help you out.
Awesome experience dealing with Troy. He explained everything thoroughly and answered any questions I had patiently. The storage facility looks very well kept up. Very happy I chose to rent here
Troy is very professional, courteous, detailed oriented, friendly, and helpful. I’ve been renting at this property for 5 years and it’s always well maintained.
Troy es el mejor muy buena atención y bien servicio caballeroso y siempre diligente para ayudar
Troy is super amazing! He has helped me very rapidly and very transparent with everything! Words can’t describe how I am grateful for him! I recommend this public storage to my family and friends! Thank you to him!
Incredible and prompt service, great technology, and the little assistance needed was welcomed by great service. Thank you Troy!
Troy, is amazing, we left our storage accidentally open and he locked the storage with his lock and also made sure nothing was taken. Thank you to him for helping us!
Glen took good care of me
I have nothing bad to say Management on premises are great. But when they give you an increase, it's high
Troy always helps with everything thing I need with services thanks for everything
I just purchased a unit and the representative Glen was amazing and provided great customer service. He went over and beyond to make sure I was happy and satisfied with my decision to get a storage unit with Public storage. Thank you and I look forward to doing business with you guys. !
Great Location. Troy is very helpful, he's always a the property. The place It's very well maintained, I recommend it
Young man Glen is super.
I call on the phone and your customer service is very disrespectful
Troy was so helpful and kind. I was able to walk in and walk out within minutes! Loved the service. Thank you!
Great services Troy was great customer service!!!!
Troy is stellar and so kind to find the best unit for us! 441 location rocks!
Troy is Awesome, extremely helpful and patient when we are so stressed guiding us through the process of locking down a storage unit for space and pricing that we can afford monthly. I suggest Anyone that needs a storage to contact Troy for help THANK YOU AGAIN
Troy was awesome, there was great customer service
Just purchased two units , extremely happy with the service and space . Troy helped us get everything organized quick and easy. I would recommend this storage to everyone .
Great service. Very clean units The customer service was excellent.
I use Public Storage often and there is a difference in locations... If professionalism, courtesy, and respect matter to you, then I would recommend this location over many of the others in this general area. Troy makes a big difference - He's very helpful and will make your customer experience one to remember... Customer service is alive and well in 2023 at this location... 🙂👍
Great experience the staff was great and helpful especially Troy. Great space and will definitely will be back.
Troy, at Public storage went over and beyond his job today he didn't have any storage here. He went online to. He couldn't stop to meet my expectation for helping me get my motorcycle into a storage. He did a wonderful job. Wonderful wonderful job. I went to lunch and came back. He had already put my order in to the other storage place and I went over there and everything was done .I was ready to move-in. What a great job Troy did. I really appreciate that to by being out of town, he did not let me down..
Exelente servicio!!!! El mejor empleado Troy
The manager Troy is a great person, I liked the storage and the service was great I don’t have any complaints
Hi, I wanted to say Troy was amazing. I was new to renting and was frustrated. Troy eased my worries and even explained how everything works. I will definitely rent here again Customer Service A+
Troy is an outstanding customer oriented all around.
Excellence at It’s Best! I had an Amazing Experience with the Public Storage location at 4501 N State Rd 7 in Fort Lauderdale. The Manager Troy was Exceptional in delivering the best customer service, ensuring that the units were very clean and the area was safe and peaceful. I highly recommend this location to all those that are in need of great Storage properties!
Troy great service awesome
Troy, I recommend the service of Mr. Troy, social, with the necessary knowledge and friendly..
Troy was a great help while I was here. The storage company is great
Troy was excellent very accommodating
Great customer service, knowledgeable, helpful, and respectful. Great experience Thanks Troy
Troy went above and beyond. First time renting a storage space and the experience was great. Troy answered all my questions and walked me through the entire process. A++ I Would definitely recommend this location!!
Awesome , Troy been always helpful, explained the storage contract very clearly to my mom so she could understand every details. Thanks to him mom can do by herself I don't have to be there with her. Thanks 💕 Mr. Troy.******
The staff was very helpful.
Troy's the man! From the time I made the reservation to the moment I walked in the office, he polite, informative and got me in and out quick. Thanks for the great service
Troy was the best, the best service I've had anywhere. They need a 6th star for Troy.... #BEST CUSTOMER SERVICE REPRESENTATIVE IN BROWARD COUNTY....
Great space for what I am looking for Glen was pleasant and helpful and Troy was a Sweetheart wanted to make sure everything was safe and Secure
Had a very intellectual conversation with Troy. He was welcoming and most helpful. It was tge 3rd storage facilty i visited today and by far made our exoeriece enjoyful. Thank you Troy for being you... ;)Public storage 33314 is the best. NICK-N-KAYLA
Thanks to Troy the other day helping me to transfer fin my existing unit to a larger one to accommodate all my belongings from personal to business as well. I was about to leave the property and go to a new one and somehow he convinced me that he could help and make things right ! Thanks Troy and Public Storage for always helping me with my storage needs going on now well over 20 yrs !!
Troy helped me out today and he was absolutely amazing in accommodating me and dealing with my card issues. Very satisfied with the customer service and work ethic.
Tory Was a great assistant,good conversation and great service
The best store Manager any storage can offer.Great Experience Troy is the Man.looking for a storage space you must come here and ask for Troy,your experience doesn’t get any better than this!☺️
Edwin and troy were amazing they provided me all the information i needed for my storage unit and they are very knowledgeable and friendly which is something very hard to find these day in other rental places, i highly recommend this location and ask for one of them to help you out and explain everything with detail.
This is the best storage unit. Troy was amazing and helped ensure I was able to get this move done smoothly! Great customer service! Highly recommend! Ask for Troy! He never disappoints! !!
Troy Was excellent. Best customer service ever!
I rented a space online, when I got to the storage unit it was too small. Troy in the office was amazing in helping me switch my unit to a bigger one. Would recommend.
Troy was amazing and a true professional. I ordered a unit online for my car and stuff but the door to the unit was too small for my car. So I went to this location. Troy not only welcomed me with a smile but also went out of his way to search around the immediate area for what I looking for. He also let me test out a unit he had available to see if I liked it. Troy’s customer service, diligence, persistence, expertise and professionalism was beyond expectations and hard to find nowadays. He was a massive help and will be looking forward to doing business with them for time to come. I would absolutely 110% and without a doubt recommend this place. Thankyou!!!
Troy is very helpful he was great!!!! he was wonderful in helping me with an issue that i had!!! Love this place.
I had a great experience and Troy was very helpful.
The costumer service are excellent, and very help full, thanks Troy for the service
I had an amazing experience with Troy he was over and beyond amazing he went out his way to assist me with an issue even a supervisor named lakesha from the Public Storage WECare department said it couldn’t be done but Troy got the job done. Thank you Troy.💯💯💯❤️❤️❤️🥰🥰🥰 public storage wouldn’t be the same without out individuals who truly care for their job.
Troy is very fantastic!
Troy was amazing! Moving in and out was perfect. He even took the time to remind me to close out my account when I forgot to come in at the scheduled time.
Great From Desk Service from Troy! Unit was clean upon receiving! Our stuff was safe and without damages for almost three years of tenancy!
TROY WAS AWESOME! Great service, was extremely polite and informative. I really appreciated the care and concern along with the tour of the storage unit! Thanks a million. Patricia ( grateful customer)
My experience with Public Storage on-site and via telephone regarding this site has been outstanding. Troy is always the consummate professional exhibiting patience, understanding, and superb problem-solving skills. It is abundantly clear just how much he cares about his renters and projecting a positive image as a Public Storage manager. Superb!
Troy is every awesome helps a lot and makes you feel you get your money 💰 worth
El Sr Troy excelente trabajador y me ayudó muchísimos.. felicitaciones para el
They are very responsible with you Belongs Too bad that they' Put the price up the storage
I had a great experience Ruben was very informative and made sure I knew all the information I needed
I wanted to keep my stuff here but when pulling up I noticed three police cars around an abandoned vehicle on the property , possibly people living out of that vehicle?!?trash scattered around the premises, and not to mention homeless people sleeping on grass out front and behind the public storage sign itself!!!. I drove around the whole property and saw security cameras ripped off the building as well. I didn’t feel too comfortable storing my personal belongings here. It’s a shame because it’s a great location. I feel as if the property manager or owner wants to lure people in they should make it look appealing not like skid row. Just my opinion
Troy was the BEST!!! I was here years ago and I’m back, very pleased to work with Troy.
I went to public storage I’ve been to so many storage places and people are rude but this guy Troy was phenomenal I would come see him if you guys have any storage needs
Troy did an amazing job closing my service and was very helpful in anything i needed. The storage it self was very easy and safe to use 100% recommended
Excellent storage place
Troy was great, he was a major help!! So thank you I met him!! Definitely going to refer to other people!!
We have exelent service for troy We have him a temp me thaks
Excelente servicio de Troy se merece mas estrellas.. muy servicial y amigable.. 10 de 10
Excelente atención por parte del personal
Great experience very professional and helpfull. Thank you Troy
Troy gave us amazing service. Very pleasant. He's a keeper
Troy very professional and very helpful
Great experience. Troy is awesome! Very friendly and helpful. I will definitely be a returning customer.
After Troy start working here everything changed the best customer service, very helpfull and great advisor, if this review have 10 stars i will give him 20
The gentleman. Troy. Was excellente in informing and guiding thru the rental process. Very corteous and great personality, customer service at its best!
Troy was amazing friendly great service even stayed after closing to assist me
I rented with Public Storage like 10 years ago, and now I rented again with them and their employees have been so nice, kind, great and professional. Now in this location in Fort Lauderdale 33314 I have been so grateful to be assisted by TROY from the beginning. I love Public Storage and Troy🙏🏼God bless him!
Excellence y profecionalism the agent named Troy was the best thanks Troy for your help and attention
Paul is better then last guy. He is public storage poster boy
Very expensive And there raise the price this year
Excellent service from Troy!!!
My experience at the Storage unit was very well. Troy was very helpful, very nice and polite. He helped me learn how to use the key. he’s always welcoming and never made me feel uncomfortable. The Access to the storage unit was easy and simple. The unit did have a little bit of bugs inside which is to be expected. However the bugs never got into my stuff just on top.
Troy's customer service is above and beyond evety time we need him, he's there. Great staff! Thanks for your help Troy!
Wonderful experience would definitely recommend and the staff Troy was awesome!! Great customer service!!! Very professional and very informative!!!
Very friendly staff and helpful. Troy did a lot for us and we're very grateful. Glad we trusted you guys with our property
Great service by Paul and Troy!
The service was amazing, very helpful and he helped me on everything with the switching of account. There should be a rating for 10*
Troy isa best one for help .Good guy is patient
Excelente servicio! Me atendío Troy muy amable, y buena orientación 👍
Used the storage for about 2 months. Everything that wasn’t in a box had water damage and soot from the ceiling. Couches, mattresses, chairs, tables all ruined. Everything that was in boxes got completely infested with roaches. When I told the front desk about the damage he dismissed it and said “it’s just paper”. I’ve been fighting with the roach infestation and cleaning/repairing everything that was damaged for 2 weeks now since I took everything out of storage. Would never recommend. First and worst storage experience.
Troy is the best
Troy was very helpful when me and my children needed a place to hold my vehicle that needs repair but was unable to get to it since travel back to the Virgin Islands in two days. He was very professional and knowledgeable to what I needed and stayed overtime to make everything comfortable . Will recommendTroy and your storage facility to family, friends as well as strangers. Take care and God bless.
El servicio fue muy bueno todo el tiempo me atendió el señor Troy con mucho respeto y cortesía. Excelente trabajo. Agradecida.
Wow, what a transparent and enjoyable experience. Troy made sure my storage unit was just the right size, not to big, not to small ...just right! This is the only place for storage in Fortlauderale Beach. Special Thanks to Mr Troy
mr Troy was excellent. He assist with online over the phone. He was the best on how to open the gate close the gate he showed us the parking lot how to to park the truck I made a reservation previously it was a the information they took was wrong. he change the information he was excellent He went beyond and above of helping us thank you
Excelente atención! El señor es muy buena persona y amable me ayudo demasiado y me dio una muy oferta!!!
Excelente persona el sr. Troy su información muy precisa, amable y muy servicial
I visited this location while providing a friend a ride there. I did not go inside the office or interact with any staff. A code is required in order to drive into the property and to exit it. They appear to have mostly drive up non climate controlled units. My friends unit is a drive up 10 x something. The property was undergoing a paint job. What I didn't like: My friends unit is a 10 x something. The ceiling is very low - maybe 7 foot high. I only saw one camera which was at the gate. I didn't see any others anywhere else on the property.
Troy has the best customer service ever,, multitask with other’s customers and still put a smile on my face. Good job Troy …Natasha
Troy was very professional, pleasant and knowledgeable Good clean environment
I've been a user of public storage for some time now, not only have ive been updated if something were to happen to my unit. I was helped by the most outstanding hardworking individual named Troy. Hats off to you Troy, going out of his way to make sure I was helped, heard, and accommodated would recommend this facility just because of him and his attentiveness.
Sales rep Troy , The best great personality !
Troy fue un excelente servicio
Troy was excellent! Took the time we needed and explained everything very well!
Troy is an excelente employee Who take care all customers that arri es to Public Storaga inFt.Lauderdale fl
Troy is the best customer service!
Troy muy muy buen sevicio en todo Como se humano persona merte Mucha bendicione mi nombre luis bacalao
Troy was very helpful and answered my many questions. He also showed me how to open and access my unit because I wasn’t sure and gave me a demonstration
Troy helped me find a great unit at a different store Awesome !!!
Excellent. Convenient and friendly. Great service
Nice place, great personal no problems for 6 years.
Troy es muy Cortez conmigo me gusto mucho su servicio. Aprecio todo su trabajo.
Very professional! Top of the line service. Troy is a nice guy and really likes what he’s doing. He made the process very easy for me. I definitely recommend this location 👍🏽👍🏽
Troy did a great job of welcoming me to public storage. Helped me with the App to get in & out.All in all a great experience.
Troy is an excellent employee he needs a raise
Great customer service. Very helpful love how nice they are and take their time to help us out.
Excelente atención y muy buen servicio muchísimas gracias 100% recomendado
Primera vez que requiero este servicio de un Storage me fue muy fácil el trámite gracias al señor que me atendió creo que se llama Troy muy profesional y sabe su trabajo recomendaría este lugar a cualquier amistad mía
Be wary. The property manager Troy is a vulture. Don't be fooled by his honey tongue and comforting tone. He's masterful at deception and an artist at putting up a front. He works within his limitations which keeps him safe but he will push it to the limits when he can. For example, if you didn't pay, he will be there first thing to evict your belongings. We know for a fact, we've caught him rummaging through our storage, his boot print in the picture. He's good at backing up what he says-- he always has an excuse, that keeps him covered well enough to evade ramifications. He's definitely good at what he does, but trust this guy's a snake, an expert con artist. A part of it is that he knows the system well, he knows how to maneuver without being caught. I've dealt with people like this before and it's only a matter of time before they slip up. You will slip up Troy and we will catch you, I promise you.
My business partner and I just came to rent a storage for our Event Planning Business and had the pleasure of meeting Troy. He was so kind and patient with us to explain all the steps of this process and answer our questions. He’s very knowledgeable and just a very kind person to work with . We really appreciated his time and service to help us get the best storage size to fit our business needs. Thank you !!
Troy was the best help I thank you all for the support
Rental was easy on lie and Troy was a big help
Troy provided great customer service!
To whom it may concern. I'd like to commend the excellent work,knowledge and attention that Troy provides. He was very resourceful in helping me out with my situation. And for that I'm very grateful and appreciate him very much. Thank you.
Troy the best service ever recived
Nice place , Troy , the guy in front office is very nice and proffesional.
Friendly staff, professional in explaining the storage options and rates. i have had bad experiences with other storage unites before not the case today. i am please and satisfied with the storage unit i got and will most definitely recommend this location to friends and family.
I have been so happy with Troy he is been the best help I ever had firme whatever it was necesaru Not everybody is as nice in this world! He helped me in every step of my renting! God bless you Troy we need more people like you! Thanks see you soon⭐️⭐️⭐️⭐️⭐️
High rent but nice location
Great facility and excellent people make it a pleasure for our charity to store boats here. Troy and Jacob are always extremely helpful.
Joy is the best and he questions I had he was there to answer promptly very courteous quick mass for anything else coming here is like coming home
Everything is very good..I am well treated by the manager..His name is Troy
Eileen was a pleasure to work with and she took her time with my rental process. Good, personable, customer service is lacking these days and my experience was worth sharing and telling about. Thanks, Eileen!!
I met Mr. Troy. He was very friendly, informative and helpful with all of my moving needs.
Excellent service Friendly atmosphere Great Deal Highly recommended
Best place ever did me good for over 10 month nice personal will do it again if I have to Stirling &441 bye the Hard Rock thanks Troy & the rest of the Crew
Excellent service over many years by your 5 star employee Mr Troy
I had the best service ever and thanks to Troy because when I told him won’t need the storage space due to fact I closed on my house, so truck can delivered my stuff front door. Guess what! 18 wheels truck can’t go trough the urbanization! Streets very narrow! Thanks to Troy that hold my unit till the last of the month, was possible to storage my stuff and had a happy ending! No fuss, no drama! This people really works with you and give you great suggestions! Don’t hesitated to use there service!
Fuimos atendidos por Troy, quien con gran profesionalismo nos brindó la ayuda necesaria para hacer uso de las instalaciones.
Great staff, nice and clean storages!
Troy is very personable and professional. He is the epitome of great customer service! Just his tone alone, don’t believe me visit this public storage.
Just had a great experience renting a unit with Troy and Dre they both help me and answer any questions I had most recommended
Mr Troy was the best thank you sir
BEWARE! Insurance requirement scam. In the office at check in Troy stated that insurance is required. He stated that we had one month to provide an insurance certificate or he would charge us $15.00 a month. Two weeks later we moved out. He asked why so we told him that we did not want to pay for insurance. He said we could have just declined the insurance but never said that at check in👎
The service was excellent; it was beyond my expectations. He provided me with all the necessary information and even more. I would definitely ask for Troy. He went above and beyond to help me.
I Went to public storage to get a unit to store furniture and met Claudio and Troy and i had a very good experience they were knowledgable and very customer friendly,would definitely recommend their location for your storage needs
Muin Bueno troy
I feel amazed by the ways the public storage guys help me . It’s was wonderful, patient , help me pack the trailer. A+ for public storage Go to the top of this page
Tory was VERY NICE AND FRIENDLY AND KNOWS HIS JOB DUTIES 🤩🤩🤩🤩🤩
Excelente lugar para guardar tus cosas , seguro y limpio, el señor Troy Excelente servicio te ayuda en todo lo que necesites y siempre esta pendiente a cualquier duda que tengas , lo recomiendo a ojos cerrados ese lugar es lo mejor.
Troy was really helpful and knowledgeable. Very easy process. Would definitely recommend
Troy was awesome. He was very accommodating. Polite and very eager to help and assist me. I was very stressed when I couldn't find my keys. Troy calm me down assit me to resolve my problem. Troy is AWESOME!!!!
My experience here at the public storage Troy just went above and beyond on helping me my experience was excellent and I will be using public storage again
Troy reach out to me to help me find self storage that I needed at the best price he could find and he did. Troy also answered my questions that I had about renting at a self storage
Troy is a really good person very helpful 👏 Didn't hesitate to come and assist me👌
Troy was a big help. Great customer service
Excellent service !!! Troy was very helpful and informative.
Areas were clean, inside was well-lit, and instructions and contact phone numbers are well- posted. Would use again if the need was there.
They have the worst gate system, if I'm loading 2 trucks and the first one leaves, when I'm ready to leave the gate code wouldn't work. It will say see manager, ther isn't anyone after hours. You'll have to wait and hope someone will come by only then you'll be able to leave... This is horrible
This Place is great! Always help available Troy is my guy.
Troy has provided me with the most customer service satisfaction . He always went the extra mile to get me the best deals on storage!! Great location right in front of of the Hardrock
Came in as usual, in a rush and needed a unit. Troy helped me out and got me what I needed. Felt comfortable and the process was super easy. Thanks guys
Very good experince, very smooth. Will rent again , Troy was very helpful.
Troy was extremely helpful and made certain I understood everything about the contract,etc.
Have to enter code both when going in and coming out; wall dividers are not that great or provide strong support for shelves.
Troy was very helpful and answered all my questions.
Troy gave us a great service...
Great customer service. Location is always clean.
Good management and very clean
Great Customer service from Mr. Troy, I would strongly recommend this storage.
It’s was a great service!! Troy treat me like a friend and super excellent customer service.
Great customer service. Been here for 4 years and will be back
I have used Public Storage twice now. The first time was over a year ago at the location in Lauderhill. I will never go back there again. The deal was good, but the staff was too loud, too rude, too ghetto. And it was uncalled for, uninstigated rudeness every time we had to go there or ask anything. The rep was just abrupt and clearly does not know anything about customer service. So never again at that location. Currently, I have a unit at the Davie location by the Hardrock. As absolutely horrible the Lauderhill location was, this one is its polar opposite. The guy that works atty this office truly understands customer service. He is extremely polite, and goes oor of his way to show you everything and to explain the system his etc in a very friendly, unfinished manner. He is always polite every time we go there, and is quick to answer questions or addresses or needs according to what he's allowed to do, but always with politeness and a nice temperament. My only complaint about their overall system is that when you go to make a payment in the office, their system brings up the payment amount on the kiosk screen, but there is nothing on that screen that identifies that it is your account that you are confirming the payment for. There's no account number, not even your name appears - just the amount you ate to pay. So basically, they are asking you to confirm a legal document and rental rate, when you can't see that you're name or account number is attached to it. The rep says you'll be able to with your email, but that 2 screens away. I want comfortable because if the rep pulls up the wrong amount, I've confirmed payment for someone else's account because I couldn't see whose name was attached. I'm not comfortable with that, because it is a legal document.
Terry was awesome! Super kind, helpful and knowledgeable. If you’re looking for a place to store your things, you’ve found it!
Very good service with a clean and safe facility.
Very curious, clean units, easy access. I was very happy and would recommend this facility to anyone.
Fast & friendly service
We just move out today because we needed 24 hours storage. We never had any issues during our rental. Troy was always very helpful all the time. Recommend this storage 100%.
Personnel were very helpful.
Excelente atención y muy buen servicio!!!
Let's just say perfect staff. I Wouldn't want to store at no other storing place.👍👍
The. Staff was very courteous and friendly throughout the entire setup process.
Everything went smoothly, my belongs were intact. Staff are helpful. However, price increased for no reason after a few months. Apart from that, all good!
Troy was an absolute delight!!! He made all my experience seamless and honestly the only reason why I decided to move forward with Public Storage. Moving is never an easy task much less having to move cross country. Thanks to Troy it felt like a breeze! Thank you!!!
I came to this place to get a storage and I had the best service from Troy. If I could give him a rating it should be 20 stars other then 5. Come checkout troy if you need any help with storge space
Mold. Must I say more. Ruined wood and the mattresses. I'm not saying don't store you things..but don't let them stick you with an unsafe unit. They really need to fix the leaks.
Troy is extremely nice and helpful , he is always around when you need help. He walk through all the steps to sign up get into your storage. The place is clean and you feel safe when you there.
I want to thank Troy & Lashondra for their excellent customer service and kindness.
I love this facility.The storage unit are in great shape. Staff is very professional, would recommend .
Troy is the most compassionate, patient and professional manager ever. He has taken care of me and my sister for years. Looking out for us after a personal loss in the family. He has been there in so many ways. The care and compassion he has shown is so great full that its made my sisters personal belongings safe to be at that location. Cared to make sure that I do not loose everything she had and left me. I am great full for everything he's done for us. Public Storage should be proud to have an employee like Troy. My sister always talked highly of Troy and he helped her when no body else was available. And with me he has gone above and beyond his position to make things right, calling to remind me of paper work that needed to be done so nothing is a loss. And given me another unit with an excellent price. Troy Thank you for everything you have done for me. And I know that Lunita is given you a thumbs up with one of her beautiful smiles
We have a Unit in Fort Lauderdale and Troy the manager and Kristina the District Manager have bent over backwards for us. They have been fantastic and recommend Public Storage 100%
Rented a small storage space at this facility on first day before I even put anything in found the storage unit fully infested with roaches tried to a refund , they refounded $7 to my card. DO NOT RENT FROM THESE PEOPLE
Troy was great! Very polite, very dedicated, patient and helpful. I totally recommend renting a unit here!
Mercedes was awesome and friendly help with all my storage needs
Troy has excellent customer service skills, he was very helpful during the entire process.
Good prices, plenty of room
First I want to let everyone know that the manager Troy is awesome and doesn’t hesitate to help his customers . The customer service that gives out couldnt be any better. I am glad we choose his place to keep our stuff secure . If your looking for a storage place please dont hesistate to choose Troy because you will receive absolutely the best service in town .
Very pleasant experience with manager, Troy. He went out of his way to accommodate all of my questions, showed me the unit, help measure the door and take pictures, and explained how the access code, lock works. Very thorough and friendly, with lots of attention to detail. Excellent customer service received! Thank you, Adrienne M.
Troy and Dria were super helpful. They found the perfect size unit for me at a great price that fit my budget. If I ever need storage again, I will be back to this storage facility.
Didn't like being charged for a key insert lock that they won't buy back from you. The key lock only fits that lock
Great Customer Service from Troy. Exactly the space we needed for a good price.
Good service. Thanks Troy, your customer service was awesome
It's an outdoor non AC primarily storage so it's ok
Ttoy is extremely nice guy vary patient and professional.
I used the services at this Location for over 2 years and have to say from the beginning Mr. Troy Was Outstanding in guiding us through the process of storing our household items from day 1...... Troy always have a Solution for any situation that we might have, always return any phone calls we have and we truly appreciate this kind of service The location is always clean and convenient to work with at all times. Thanks for Everything Kevin
Great service from Troy
Very professional, proper safety procedures for Covid-19, reviewed well
I was greeted by Troy with a smile in his voice, because I could not see his face, because he was wearing a face mask. He was very patient and pleasant with me. I didn't know what size unit I would need, and he took the time to show me the different size units that was available at that time. Troy provided me with excellent customer service that morning and I was so thankful. Moving can be so stressful!!
Feel comfortable with this place very nicely staff
I have been using this location since 2014 and I have no regrets. Since recently I met Mr Troy and he has been extremely courteous professional and helpful. I have also met another young lady name Dria who was very helpful and professional too. I am recommending this location of Public Storage to anyone and you won't regret the service which you get here. Thank you guys and keep up the good work.
Very helpful staff.
I have excellent experience in this storage please Troy was excellent in everything what was needed in this please helped me out like nobody else I am positive I will come in this please and recomend to everybody who need to storage in these in the area and I'll see you next year Troy looking forward to see you I hope the management will do something good for you
Troy was extremely helpful in getting me what I needed and efficient in his service to me
They keep raising the cost.. Been there for years..
Troy was very personable and gave me a high level of customer service. Unfortunately, I had to leave because I needed a big space. Thanks Troy!
Awesome assistant very professional
This was the first place i went to, and im so glad i did. Troy was very informative and super kind, his customer service skills are amazing, i came in only to rent a unit for a couple of weeks and he helped me figure out what size i needed when i was about to get a smaller unit that wouldnt fit all my stuff. He also showed me the prices and didnt try upsale what i didnt need. So if your looking for a place to store your things, i recommend this public storage.
If i could give more than 5 stars i would. When i first walked in, i had the pleasure of speaking with troy who was personable and accommodating to my needs, i was very satisfied with my visit and got a great unit for good price.
Nos pareció muy excelente el servicio el Señor Troy es una persona muy amable nos ayudó bastante. Se los recomiendo.
Excellent service from Troy
Estoy muy agradecido por el excelente servicio y seguro que lo recomendaré a los amigos en especial al Sr. Troy por su colaboración. Saludos y gracias.
Great customer service. Very helpful and professonal. Thank you Troy
Very good safe place clean.
Cleeff, was extremely knowledgeable , professional and polite. I would highly recommend this place for storage based on the excellent customer service they provide.
I wouldn’t give this place any stars. My entire experience with public storage has been horrible. The manger, Todd, is very pushy and rude. He made me walk when I was 8 month pregnant to see a unit WHEN THE PROPERTY HAS A GOLF CART. He told me insurance is required to rent a unit when corporate told me ITS NOT. Also, when I moved out of the unit, ALL OF MY BELONGINGS had roaches in it. It’s was so disgusting. So many alive roaches, dead roaches, roach poop, roach eggs... all over all of my stuff. Clothes, pictures, shoes, my childs toys, everything. I am so glad I am out of this place. Do your research before Todd gets into your head and forces you to rent something your not really sure about and all your belongings become a roach amusement park.
I worked Troy. Wow! Wonderful customer service. I would definitely recommend this location and representative to anyone!!! 5 Stars
Cleeff and Troy were very helpful. If in need of some storage space, this is the place to get it.
I get the best of the service at the office
Troy was great had a lot of patience and answered all our questions.good job I'm happy to say he made the stressful experience a less stressful one.
This is my second time renting from this facility. I returned because Troy is extremely helpful and so polite . The units are very clean and well maintained. I could not be happier!!😁
Troy is amazing thanks for all the help...
Great customer Troy was great and very informative
Cleeff Dioro gave the best effective customer service I've experienced in a long time, he's an asset to this storage facility. Great job!
Excellent service the entire time I utilized the service. All expectations were clearly met or exceeded, including the increased frequency when experiencing a natural disaster was perfect. The transparency through the exit process and level of professionalism by Troy went miles in my book and if possible, I will definitely be using this Public Storage for my future storage needs.
Troy is a wonderful worker at this location. Always helpful and very genuine. Always a pleasure coming to my unit. Also helped me get another spot for my boat with no issues at all. Always a pleasure talking with him and doing business. Thank you Troy!
Troy did a fantastic job! Got me in and out with a great price!!!!
Cleeff Dioro (awesome name) made signing up for my first storage unit a breeze! I saw this task as a mountain, but with his help I sa it for what it really was- a pebble in the dirt. Thanks Cleeff!
This is the best place to storage your stuff. Always Clean and the Staff specially Troy is always willing to help . I ve already recommend another friend who opened an account last week. Thanks Troy, thanks Public Storage!!! I always recommend this storage, today my daughter rent a unit and we were gladly attended by CLEEFF DIORO, He is a great guy Corteous, helpful ,believe me it’s the best place to keep your stuff. Thanks Cleeff
Troy gave me an excellent price good service
Troy was extremely helpful, friendly, and informative. Made process easier
Troy is one of the managers at our storage he's a great guy he's aces in my book always completely helpful and informative
Troy really saved me! He recognized that my auto-pay was turned off. I appreciated his above and beyond service.
Cliff is the store manager and is more than helpful and did everything and more than I asked. Got me the best deal possible!! Thanks! Very nice and explained everything in detail! 5 stars for sure!!
Itstanding service Mr. Troy outstanding service has been above and beyond helping disabled veterans
Troy was awesome!
Troy was awesome and his customer service was excellent. Thanks TROY!!!
Great service! Highly recommended.
The manager of this public storage is very professional will to help with any issues very polite the property is always clean as are the employees if I ever need a storage unit this is the place I will go to they are great
The property manager was pretty nice, but the company itself always raised the rent, taxes and insurance.
Good storage units
Great customer service , Troy was very helpful with everything and answered all our questions.
I will recommend this place. Manager Isaiah found storage for me even better than I expected for this price.
I have had a very wonderful experience with public storage . Troy was the attentdant who helped me and went out of his way to over exceed my expectations . Very courteous and polite and handled all the needs I had . Thanks again Troy !!
Great experience staff was very helpful and professional.
Amazing Manager, Troy is excellent and extremely personable. He worked diligently to find the best unit at the best price to fit my needs. I would highly recommend this location. Knowing that my personal items are safe and secure here gives me a piece of mind that you can not put a price on.
Troy did amazing helping us with storing our things throughout the summer he was a pleasure to work with!
Troy made everything super easy and reliable. Made everything clear and to the point
Are the gate hours the same as the office hours?
What is the price for small unit? To store bicycles and some staff?
Friendly staff, especially Troy and terrific service all around. Look forward to coming again and recommend this Public Storage location to anyone who needs and wants friendly, reliable, and trustworthy service.
Great service very friendly
Wonderful customer service very friendly and informative.
I’m so glad to find this place near me when I most needed it! The place is clean and has a lot of storages; but the best thing that I found there was the fabulous costumer service that I received! Thank you so much Mr. Troy for being such a wonderful manager and a great customer server! I will definitely recommend this place! Mario Ponce
Troy has been very helpful, had a unit here for several years and always get great service
My storage experience was great! Shantel gave me exceptional quick service upon check in. Troy was awesome and excellent when checking out. Quick and easy process. Will return!
This is the worst place to rent. They give you the wrong information and try to charge you for a late fee. After I have already spoke with someone there still calling me smh
Buenos precios y seguro
Troy is incredibly unprofessional and disrespectful. I got no emails about payments until 2 emails today 3 hours apart saying their was a Lein on my property. When I contacted public storage in July 1, I was up to date on my monthly payments. When I asked for clarity, Troy was sarcastic and uninformed, laughing at me and taunting me. AVOID!
Isaiah helped me out a lot !!! He was super professional and made my unit transfer very easy! Just ask for Isaiah and you won't regret it. Thank you!!!
I had a GREAT experience with Troy today. He was very friendly and thorough. It's obvious that he cares about the property and what happens there. The rest of the country may have forgotten what customer service looks like, but here it's AMAZING! I am confident that my storage unit will be well looked-after and that ANY needs I have I can bring to Troy and he will help. Thank you!!!
Troy was very helpful and the experience was first rate. Would use this location again.
Isaiah made it happen. Very professional and what a nice guy... 5 stars
Isaiah es excellent! 100/10. Helped me and my wife out big time! Thank you Isaiah
Troy is the best. It’s good place. And cheap.
Isaiaha was excellent man he even braved a whole rainstorm and got completely soaked to make sure I got the unit I need. My man!
Excelent service. 100% recomended Troy is verry nice and care about others loved it !!!♥️
Troy is very helpful. He went above and beyond to help me. I definitely recommend this place.
Isaiah gave me greats services with my storage needs. Would definitely recommend him in the future
Troy helped me out a lot when I visited this place. I was renting my first storage unit and he was very kind and helpful. He explained everything thoroughly so I would understand how everything.
Troy the property manager,Best Positive attitude, very friendly and kind and professional. Kept property very nice and clean. Will come back to this property for sure. Anytime we need. :)
Shantell was super friendly. Welcomed me in and answered all my questions. Overall great experience
Shantell made the process easy and smooth. In and out in 30 minutes. The golf cart made moving easy
Thanks Troy good service!!! France
Troy was really helpful, also speak Spanish
Great service, thank you for making it so easy Shantell!
I was very happy with the service that shantell gave me great service ❣️ im happy 😃
Troy the public storage manager at this location was very professional, clear, helpful and hands on. 5 star location and service !
Kaylia was very understanding, helpful, professional and friendly.
This a great location. Always clean and Troy is one of the best customer service person I ever found.
Nice storage space. Golf cart for easy access around the property! Kaylia was very helpful in getting us set up. Cool built in locks
Troy has delivered exceptional service. Extremely helpful. Would highly recommend this property.
I have been there and it's nothing but the best and Troy is very helpful and polite and very courteous
We've been dealing with Troy for several years now and wouldn't go anywhere else. He's has great customer service skills and always willing to help!!
very efficient and very helpful, especially Troy who has always been there to assist us.
Perfect safe place for your storage . Very good service !
I loved the way Mr Troy assisted me he's the best he attended me with very good service thank you Mr Troy.
Thanks Mr Troy for helping me with everything i needed today your service is great.
Shantell was a huge help and hope to get awesome customer service from her in the future.
This was my first experience renting a storage unit, so I had major concerns about how office hours and administration personal operates. Thankfully Troy was there to help me and my husband through the whole process. Troy does an amazing job, answering phone calls, cleaning, orientation and filling out contracts. It’s a lot of responsibility for just one person, and he manages it extraordinarily.
Troy was great, very attentive and professional. I definitively recommend this place.
Troy was very helpful,professional and courteous made sure that I got the right unit from my needs. Couldn’t ask for anything more!
Clean, affordable and secured....best feature is management...! Professional friendly and easy going man...!
Troy & Shantell were courteous, helpful, informative; well organized, they were always willing to answer my many questions, or to check on me as I worked on vacating my storage area.
The manager Troy is a great guy. Very coordial and respectful. He cares for and takes care of his customers. If i could give him a ten star rating i would.
Firstly, I did NOT rent from this location, but I wanted to give credit to Shantell for her helpfulness when I was looking for storage a month ago. Shantell gets 5 stars, Public Storage, 3. I arrived at the location and wasn't particularly happy with the surrounding neighborhood (of course, I could have misjudged it unfairly), so Shantell was very happy to help me locate another facility that met my needs. She was upbeat and sweet. On the other hand, PS has changed it's rules to pit customers against each other. That is, they can take a reservation, but they can't hold a reservation (re: one of the best Seinfeld episodes). Like the airlines, PS decided to start overbooking, so if you have a "reservation", you have to get there to sign the lease before the other howevermany others who also have that same "reservation"! It's ridiculous that PS no longer allows you to PAY to KEEP the reservation. All that said, I did rent from another PS location and am happy with the facility and staff (except for one guy who doesn't really understand the meaning of security - too long of a story to get into).
Great place, good help, and nice clean, cool units. Very helpful employees!
Troy is always so professional, public storage is such a great storage facility, I highly recommend to anyone who needs a storage unit, from big to little, great prices 10/10 to anybody who comes
Great service very clean and helpful ask for Troy excellent service I will be back again!
Very helpful and professional. Area is clean and quiet. Would recommend to anyone. Thanks Shantell
Troy is a great guy berry helpful knowledgeable and friendly, service is excellent
Troy was very nice and helpful.
Great experience very good service... I'm very thank full...
The staff was very nice polite and courteous and the place is very clean
The service is excellent, and the value is great. Troy was extremely helpful, patient and very professional. In addition, he went out of his way with phone calls to clarify and give clear explanations.
I received such great service between Mr. Troy and Mr. John. They were very concerned and determined to make sure that my situation will be taken care of at their most speedy time together as a team. Thank u so much.
This is my first time doing business with this company and i was totally impressed with the service...Troy was exceptional and very professional in assisting me me from the start.Thanks you Troy.
Professional and clean property. Excellent security.
They have an excellent customer service. They make you feel like family. especially the attention of Mrs. llilana she is Colombian is a pleasure to talk to her. Few businesses in florida have a good customer service. thank you have some good employees
Very good service from the district manager Mr Sanders. He helped me a lot.
Me encanta el lugar y la persona que me atiende cuando ago los pagos
Troy was simply exemplified extraordinary customer service recently. I had an issue with my unit and he went above and beyond to get the issue fixed and ensure that I was taken care of. I have not received customer service like that in a long time. I would highly recommend this location because of that experience.
Hi! I would like to say thank you to Troy for his outstanding services, and say that he is an amazing employee. He even took care of me when he was injured from the day before sprnding the night in the hospital. Please give him a raise because he is a very valuable person as well! Thank you, Timea Bencsik
kiana is great love her work
Muy buena atención y explicación del señor Troy
We put our things in storage and everything was great and safe. Good prices and good help. Thanks
Troy is an awesome guy he deserve a 10 score ratings okay and plus I raise all right is a awesome awesome awesome guy trust me he is
Excellent customer service! Troy was very helpful and made the process easy and stress-free. Definitely recommend!
Troy was great, helpful and very courteous!
Troy was great we will enjoy renting from him.
I had an Awesome Experience with Mr.Troy this week as he walk me true every detail in getting me the perfect size storage room. He was very patient and even took time to explain the best way to preserve my items. Ask for Troy at this location- You will be amazed at the customer service ✅ I will give this Guy 20 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Everything started great.. then my rent went up a total of 66% spread out over 3 increases over the course of 1.5 years. What a joke. They lock you in, then continue to increase rates abusively once you’re out the country and/or completely moved in (very difficult to move again). At first you deal with the increases because it’s not worth moving out but there’s always a breaking point. What a dishonorable business practice; I will never give business to public storage again.
I just ended a 4 year relationship and needed somewhere to put my stuff. I met Sa'Quan and he was very helpful with the unit, how to keep my things dry, the whole process and even helped me with advice for my current situation. He completely took care of me and I was very satisfied, and I'm happy to know my stuff is safe.
The management and employees are excellent. Very professional kind and courteous. They went out of their way to address my issues in a timely manner. I will and have highly recommended This public storage facility location to several of my friends. I encourage anyone considering storing some of their items to stop by and see for themselves.
I feel like he is your best worker
Great customer service. Troy was an excellent guy. Thanks Troy
Troy is the only reason that you should invest your time and effort on this location.He is always helpful,kind,and I don't think he ever leaves.
Tory was ever helpful from the very beginning when we moved from Lake Tahoe Nv to Ft. Lauderdale. Always helpful and went out of his way. Would definitely use him an Public Storage again
Troy was very helpful and courteous. We are looking forward to our business relationship.
amazing storage place no problem almost one month half all good
Troy showed me some of the best customer service in my life. Great work.
Very professional! Sa’Quan helped me find exactly what I was looking for
Worst customer service on site
Overpriced too expensive they changing prices and charge you more whenever they feel like it do not notify you very very expensive do not store your stuff they are there rip off they will charge you more money and you don't even know it until you get your bill you stay for awhile and then they hit you with a higher bill
Troy was extremely helpful, polite, and informative. He made sure I understood everything.
I am so happy that I found Public Storage. Not only did I find a unit to fit my needs, I also had the pleasure of meeting Troy, who is absolutely phenomenal. He gave me the best customer service I have ever received. Troy explained everything to me in detail and was extremely nice. Highly recommending this Public Storage!!
Troy is awesome! We were able to view unit and obtain entrance right away. Very clean and up to date location. Thank you Troy for awesome customer service ..Kudo's B.Paul
Glad for choosing this location! Very pleasant doing business with Troy. He's quick, informative and great sense of humor. Thanks Troy
Good service easy access
Great People, very friendly and professional.
Good luck with this place . They raise the rent whenever they want to . I'm moving and never using them again .
I'm very thankful for Troy I was having a very stressful day trying to rent a storage as soon as I came in he greeted me and explained everything to me with professionalism and a smile took me out to look take a look at the unit he gave me excellent customer service I recommend this public storage to everyone thanks Troy
Aawesome experience! Troy the manager is great, knowegable, fast and polite!
Great customer service from Troy by keeping rates low for me when I was out of a job, patient with me when I was messing with a project in my storage unit, always here and friendly and helping put when he can. Definitely will use this storage facility next time if I need it.
Excellent service A+
The guys at this location are true professionals and have amazing customer service. Thank you for your help and attention. I wish other establishments would take a lesson from these guys. Thank you again!!
Great place, and more then great customer service!!!!!!!! Thank you Troy!
They broke into my unit to change the garage door. They gave me absolutely no notice and locked me out of my own unit that was paid current. No phone call, email or mail notice. I just moved in 2 weeks prior and they never mentioned a thing. Complete violation of privacy.
Troy was such a big help and very friendly. I highly Recommend this location.
Good service fair price and there when u need them!
Awesome service from Troy
They were very helpful and so nice! I got the space I needed with no hassles... Thanks!
The people that work in the company are barely passing for customer service. I'm sure they're nice people but the job they have to do is not bringing out the best in them. It's a joke how Public Storage works. I called and asked for an invoice and they couldn't give it to me. Last time I checked if you are a company that wants a customer to pay a bill, if they ask you for an invoice legally you should be able to provide one. Further, when I called and asked to speak with a supervisor, I was given a voicemail. Last time I called to speak with a supervisor my calls were not returned after leaving a voicemail. There is apparently part of the contract something that says if I am notified even if I don't receive notice of a price change it is still valid. However when I signed up for month to month rent payments on the storage unit they asked how long I was planning on staying, if there is no rate adjustment for long term vs short term rentals then why even ask how long my intentions are to stay since you're just going to jack the price up continuously regardless. Further, there are other little fine print details are shady sales tactics used to get people to rent from them. The original sales people on the phone sell you on something unreal and the reality when you arrive at the unit id nothing like what you were told would be available. For instance I was told I could go to the storage unit anytime 24/7 but when I signed my contract and moved all my stuff in the unit I was told that I could not visit outside of certain hours because the gate wouldn't open. Further, they also don't tell you before you sign up that the rates are based on availability meaning, if there are fewer units available they are going to jack up the price for the unit because there aren't that many available to rent, maximizing their profit. Meanwhile, I'm the schmuck who's paying the same as a customer who rents a bay and my unit is a 1/3 the size of the bay but we pay the same price. Lastly, the lights barely work in the unit. And the carts were only available to move the things to and from my unit originally, but not time after that. I have to agree with whoever else posted the bad review saying that they increased price for maintenance because they are not putting the extra money into updating the place, it must be going into someones pocket. I rented from another public storage unit in the past at a different location and I only have wonderful things to say about the location and the staff. You've lost me this time Public Storage. I would not recommend your location or your company to anyone.
Troy and Karin are the Best !!!!!
This location is great. From my very first encounter with Karen she helped me with picking an appropriate storage unit. She was very professional, knowledgeable, and most of all patient, as I was so undecided on how much space I needed. I would defiantly recommend this location.
Troy was great, he provided me with excellent service!
If you are from the Hollywood/Ft.Lauderdale area and need some where to store your stuff this is the best place to go. I have only had my unit for a week and a half and let me tell you Troy the manager is the best in the business. I came in on Halloween to pick up some stuff and the worst thing happened to me... My key broke inside the lock with my unit open ! I was so upset with myself i couldn't believe it had happened to me, with much hesitation and fearing the worst i walked in the office and was greeted by Kelly (who by the way is great too :)) and Troy who was in great spirits and assured me it would be okay that he would be able to help me. He took me to my unit and even he was beside himself at how bad my situation was but he remained calm and kept telling me it was okay that he could fix it. In the matter of 5-10 mins he had it fixed and i was so relieved. Troy is the best in the business his customer service goes above and beyond and if i could give more stars i would !! Thank you Troy for making my day and for all that you are doing everyday for all of us who store our stuff with you.
Went online. Reserved. Came in ,Troy was great and very knowledgeable and all the service. Oh and very cleaaaaaaan!
The manager on site, Troy, is very friendly, efficient and fast. He explains the contract to you with details and is very knowledgeable. The site is clean and secure. He waited for me on site the day before hurricane Matthew to store my car and 2 days later I came back to pick my car a little after office hours and he was nice enough to open the door. I was going to return the keys, he told me the next day he would take care of my account. I received a call the next day from him confirming. As I mentioned prior, Troy is on it!!! He is great!!! I would highly recommend this Public Storage location to anyone. Thank you for your professionalism, friendly and inviting customer service.
I like the customer service troy is very helpful
It was a great customer service from troy god bless you men
I have never rented a storage unit in the past and Troy was amazing. He walked me thru every step while I had to continuously answer my business phone and he didn't get irritated at all (maybe he did but he never acted as if!!). The unit had been cleaned for us and was ready to move in. I would highly recommend this location to family and friends.
Moving is stressful. This place offered a real inexpensive deal for the first month. Troy was very helpful signing me up. He was patient and descriptive of how I could get my stuff out in month without having to pay more. During the month there I had access through the gate until pretty late. On move out day, Troy even stayed late to allow me to complete moving all my things out prior to completing the final closing paperwork on a Friday. I really appreciated his patience.
My key snapped in half when I was trying to lock my storage place back up and so the key was stuck inside the lock and when I went to the office to ask for help, Troy was very friendly and ended up getting the key out for me! He was very helpful and generous
I have used this storage facility the last two years and both times Ive had fantastic service and got incredible deals. I work in customer service and after dealing with the people I deal with on a daily basis, it was a refreshing experience dealing with Troy. We had him both years, and he was always very accommodating and extremely pleasant!
Awesome team of people. Super friendly!!! Christina was so helpful. Glad I rented here.
Great location. Manager is a good guy
Have an excellent Service and visit with Troy manager and excellent welcome dr. Schapiro
Troy was a great guy very very helpful.
Troy was ver y help ful even that I Was in a big hurry
Very good storage, friendly associates and I had good professional information all the 14 month I rented.
I'm usually don't do reviews but I felt this one needed to be done, I went to this Public Storage and I felt really good, I have gone to other places and I have left very frustrated but here the lady named Michelle was so nice and had a lot of patience, she explained every detail regarding renting that I needed. I needed information for a friend who is in the process of moving and need it to help her. Michelle was so nice and very Professional. Now in days are so hard to find people with such a great customer service abilities and I want to make sure you know about Michelle, she defiantly is a keeper. Great job Michelle. Thank You
Troy makes Public Storage much better than their Corporate Framework Allows. Without his Care and Attention to detail. I would give 2 stars max. Expect Good Service, I have dealt with this location multiple times through the last 2 Years. Troy does ask for Reviews. I don't blame him. He works hard and I imagine recognition is hard to come by.
Thank You Troy, You were very professional. I will use Public Storage again in the future.
I came in on Saturday 6/25/2016 and I had the pleasure of dealing with Troy and young lady manager who was very helpful and friendly. I have held a storage unit in this facility since 2010 and this was by far, the best office management staff I have had the pleasure to deal with.
The guy in the office asked me to leave two feedbacks, for this location and for some other (no matter which one). Here it is, ONE STAR for you my friend for pushing people to leave feedbacks and for asking to leave feedback for storages I have never been!
Troy is an awesome representative he makes sure each and every guest is well taken care of
Troy was very kind and helpful. Excellent service. I have been a customer at this property for several years now and they have always been helpful. The property is well kept . I have no complaints . Thank you Troy!!
Great customer service! Always friendly and accommodating. One day they called me because my storage unit looked locked but it wasn't all the way. I was impressed that they even are that detailed. Very happy with them!
Came to get a quote and they "storage expert" was a complete idiot. Couldn't answer one question for me and refused to let me leave without choosing a unit and paying. Reminding me numerous times that these prices are for today only and not to expect the same price tomorrow.
Michele was extremely nice, she assisted a couple college girls with getting their very first but not last public storage unit.
My wife and I were looking for a place to store our Dodge Ram 1500 Quad Cab before we went on a months long vacation. We viewed several options online and made a tentative reservation with Public Storage at the 4501 SW 54th Street location. While there, Troy, the manager, was helpful and courteous beyond measure. Yet, though my wife and I ended up making other arrangements for the storage of our vehicle, and should the need were to arise in the future, my wife and I will definitely satisfy our storage needs with Troy.
Michelle and troy , thank you for all your help , you both went beyond what i expected and really made my visit to your office & Public Storage a pleasant one ~I want your manager to know how helpful you were ~ 5 star rating from me !
Michelle was not only a PR person, she also felt like family. Very professional lady and represented the company quite well. Troy, always busy and hard at work...his store is like his baby. Great crew
Received my invoice and noted that the price went up again. I was not notified of a price increase and so far, since I have started a relationship with PS, the rates have increased by nearly 30% since September 2014... On 4/4/2016, John Sanders, PS District Manager called me to resolve the issue I had expressed on social media last week. I found Mr. Sanders to be polished, professional and accommodating. As a result of that conversation and the time he took to call whereas many would not have, I have fairly adjusted my review and if you need storage facilities, please contact PS.
Been here two years and very accommodating. I have been overwhelmed with the politeness of Michelle and Christina.
michelle christina professional and friendly staff
Troy was very helpful and friendly. Informative.
Great experience, close to the airport, very helpful, clean facility.
The manager was very helpfull and the unit was very good also
Very clean facility...Troy was very helpful...
Christine and the boys are very helpful real nice people!!!
Michelle was very helpful helping me choose a storage building size she went way above n the normal to show me different sizes her great cheerful attitude was great very helpful thank you
Love this place michelle and troy was very helpful
Troy was the best for me,he was friendly,nice,and he made for me everything more easy
Troy una ecelente persona, muy amigable en su trabajo y me ayudó muchisimo.
Went to public storage talked to michelle about a unit she was so helpful and knowledgeable about what I needed !! Would recommend everybody to talk to her she gave me the size I needed and saved me money too thanks michelle !!
Thank you so much Christian for making the process seamless! Have a prosperous year.
I spoke to troy he was a very honest respectful man.
I had Troy help me and the customer service I got was out of this world tops he treated me not like another sale but took the time to get to know my story and made it a human talking to a human
Troy was one of the best people I have received service from in a long time. He will go the extra mile for you. Thanks for all your help as well as for his partner she is very amazing and sweet. This is the best Public Storage place to have your personal belongings in.
Everything went good real quick service troy was extremely helpful
The trip to this storage was excellent and troy was on of his game..he treated me like I was his only special cystomer..thank you troy and keep up the good work..
Mr Troy gave excellent service and he made sure my belonging was store properly!!!
Very friendly and easy to use storage facility. In a prime location, close to the 595, airport and hard rock. Convenient and awesome.
Troy at this facility goes above and beyond for every tenant. I can hardly believe how nice we were treated. Public Storage needs more people like Troy.
Went to meet Troy today and he helped me with my state transfer, great service, would recommend to all !!!
Mejor imposible mucha ayuda gracias
Outstanding Customer service!!! Troy was very helpful and helped me to store my jet ski in an instant when I was in a hurry. I appreciate his help every time I come in to make my payment.
I made an online reservation but had not been to the storage facility before. After a busy day of moving and loading we arrived to the Public Storage, there was ample parking for the truck and the whole facility was quite clean. In the office Michelle greeted us and completed serving other two customers and promptly got my information and printed the paper work. Then she guided me to the unit, and made sure I was happy with the size and proceeded to instruct me on the process to get in and out. Michelle and the maintenance person (who approached us to make sure that we had what we needed) were very helpful and made our move a very pleasant experience.
The manager absolutely great. Very respecful and organize he help me out alot and was funny. The facility was clean safe. Awesome team in this facility
Troy and Michelle have always been helpful when I come in to PS. Great service!
Called for information...spoke with Michele, she was very knowledgeable and professional. Would recommend Public Storage to my friends.
it's been great so far. I'm new to the area, and its a perfect location for me to and from my apartment. Michelle has also given top professionalism and is very helpful and friendly. Glad I chose this location.
It was great.The customer service on the phone and on location was amazing.I'd definitely recommend this branch.Both Michelle and Troy are awesome.Will definitely keep in mind for future occasions.
Troy was extra helpful and flexible to our multiple, last minute storage needs! He provided friendly, knowledgeable service and made sure that we had safe locations & all the information to access our stuff. My husband and I would definitely rent space here again!
After making an online reservation, I arrived at the facility to be greeted by Troy. He was professional, informed of all services provided, toured the facility and available unit. The rental process was made simple, all questions answered. He is available to assist every time you stop in the office. Other then a small hiccup with the indoor lights, it's a good rental facility.
I greatly appreciate the great customer service that i received from Michelle at public storage.
The manager Troy was awesome and very helpful. Is great to meet someone with his level of customer service. Keep up the great work!
Troy was very efficient, very friendly and was able to answer all the questions I had. He was overall a joy.
I had such a great experience with Public Storage at this location. the agent Troy at this location was a great help with all my needs; he went beyond his duties to help me maintain my storage and it's security... I thank Troy and Public store
Troy is an awesome human being, he made sure everything was covered on my end and made sure I was happy. This is a storage facility I highly recommend, you are treated more like a friend then just another customer.
Transferred my storage from a larger unit to a small one and Troy at Public Storage made it easy!! Thanks!
Very polite and helpful staff. Managers Michelle and Troy show excellent customer care. Easy to do business with.
Michelle was great on my check in. She was expecting my arrival based on my reservation and made the paper work a breeze. Before signing the documents, she showed me the storage unit and clearly explained all the requirements. I'am sure things will go as smoothly when I vacate the unit if she is doing the processing.
Michelle was extremely helpful and kind in getting us set up with a storage unit. Would do business with her anytime! Thanks Michelle!
I have never been treated this bad at any storage rental facility, I felt Like a was being conned, They charged me $20 for a lock I didn't need, when I went to gat a refund he told me I couldn't get it. I had to read to him what the contract said and then he slammed the money on the counter probably only because I believe it was the regional manager who walked in the office.
Mr. Troy was really nice and helpfull.
I've been a customer for over a year at this facility. As public storage facilities, go that are corporately owned, they offer nothing very special. I'm admittedly a chronic late payer so late fees are astronomical and add up in a hurry. Corporate may forgive one late fee but you are on the hook for each and every other one, they are about the money period. Having said that I'm rating this facility four stars solely on the strength of their office staff Troy and Michele. Corporate is lucky to have them running their office. They are the face customers see and the softer side of corporate and what real customer service is all about. These are the days where "Professional" and "Courtesy" are mutually exclusive but not here. They offer you real solutions if you are in a bind and work with you to, not only solve your problems but keep you as a customer. I once did not pull the door on my unit down far enough to lock it correctly, but it looked like it was, three hours later I get a call from Troy alerting me to come and close it properly. I was an inch and a half off the bottom, how did he even notice but he did. Troy is one guy that cares about my stuff even more than I do. Kudos to them both.
Just rented a unit and I must say that Troy was very helpful, knowledgeable and wonderful to deal with.
I've been storing my belongings in this location for the past 2 1/2 years. Troy has always been exceedingly friendly. The facility is well secured with ample video cameras and the grounds are clean and well maintained.
I have been a long term renter. After 3.5 years, this past spring I noticed that a garden hose had holes and the rubber schreaded in small pieces on the ground. Upon close examination, it became apparent that there were rats in the unit. I set some traps and caught several big field rats in this outside non climatized unit. Since then for several months we have consistently caugh several rats and mice. This is a problem that we feel the company has not taking enought action to expeditiously resolve. We have insurance; however, beware that the policy only covers $200 worth of rodent caused damage which is definately inadequate for these creatures.
Excellent customer service! Troy was very helpful and thorough!
Troy is amazing, he is very kind and helpful, great service, congrats! highly recommend it
Troy was polite, professional and very helpful in assiting me on Friday. I needed to add insurance to my account as well as find out about smaller unit. Troy did advised that I currently have a good deal on my 5"x10" and that the smaller units were about the same price. Nonetheless, he did show me the units that were availabe. I would highly recommend this storage facility.
Very friendly staff dealt with Michelle and Troy they were very helpful I give them an excellent review
There staff has gone above and beyond to provide the best customer service possible to our family and we would never go anywhere else
Excelent service and very good attention. Congratulations to your company. You have a very good manager. Thank you for your service. Regards. E.Daniel Listek Saiz
Michell is unbeliavable. The people is excellent.
This place is amazing! Great customer service by Michelle, prefect size storage and easy access from the street. Everything is secure but accessible. The best part of the experience was Michelle, she made moving and storing our stuff easy! Thank you Michelle!
Troy provided great service and good introduction to the Public Storage brand. Very detailed explanations, excellent experience overall.
Excellent, fast service. Storages are very clean, and the onsite employee Troy is extremely helpful when it comes to your storage needs.
We were looked after from start to finish. The whole process worked out well and we were happy with the location, service and great rate. We would highly recommend this storage facility.
Never had a problem. People that work there great! If you had a problem. Michelle will try to help you if she can. Once again thanks!
Was a pleasure meeting and working with manager Michelle on providing quick and professional service. She went over all the paper work with me and advise me of rules and regulations pertaining to the rental space. I got in and out in a very timely manner.
Excellent service! Transfer from a small storage space to a larger one was easy and professionally taken care of by Troy. Highly recommend this Public Storage location!
What a great pleasure to have Troy explain everything to me. He went out of his way to make sure that everything was taken care of and that the storage unit was what we needed for us. Thank you Troy once again.
Ive been using Public Storage for a few months now and i have to say the service i get from Troy is one of the best customer service experience ive ever had he is a great guy who always tries to find a way to help me out with my unit thanks for all your help Troy
Good customer service and help
They always helped me out... Troy is the best even when u was late on payments he did his best to help me out and saved me
Troy was able to provide pertinent information with a high sense of professionalism and courtesy towards me and a potential customer who was ahead of me. Even with the many questions posted by that customer, he had the patience and aknowledge me waiting for a while...i was able to sense his ability to handle with care and relatively easy all business in hand...very attentive and thorough with the information and his attitude was great...I was very pleased to meet and do business with him...I will highly recommend him and his facility to everyone in need of storage...I give him 5 stars score for the service he provided me...
Great Service. Easy and quick process to rent my parking space. Thanks Michelle!
Michelle and Troy were very professional, thorough, personable and very pleasant to work with. I would give Michelle and Troy highest marks in customer service and satisfaction.
Troy is the most helpful, knowledgeable employee I have met in a long time. He is conscientious and hard working. We arrived before the end of his lunch break and he was already on duty helping customers.
I am sorry to say that my husband and I are very disappointed with our experience here. Our household furniture and things were in storage for only four months and our unit got infested with rodents (or lizards - who knows!). I am shuddering right now from remembering all the droppings and urine stains that were all over everything. The most horrible thing was how damaged our pull out sofa was with this filth (urine and droppings were all over the sofa when we pulled it out)! Personally I feel that for the money we spent monthly for the rental, our unit should have been more secured. The inside units have huge spaces that are opened to the surrounding units making it easy for rodents to move from one unit to the next. I would only recommend this storage place for putting away equipment and stuff like that - not your beloved furniture pieces. The only reason I gave this property an extra star was because Michelle and Orlando at the front desk really helped me out in the end. I needed help finding someone to throw away my sofa for me and Orlando found a guy to do it for cheap. Michelle helped me out with our insurance claim. The customer service is good, but just beware of the ratchet conditions of the storage units.
★★★★★ Just Awesome. Troy, is a professional, Michelle is awesome, very helpful and friendy she actually went the whole extra mile to accomodate our needs. I contacted the facility from Boston to make a reservation and Michelle walk me thru the whole process. Troy was able to complete the transaction with my son here in Miami, and it was a smooth process for us. I will definitely recommend this facility.
Troy, Michelle and the staff are the best!! Always friendly with positive attitude delivering outstanding customer service. This storage facility is always well maintained, clean and managed very well. Thank YOU
Hello , Just wanted to take the time say something about one of your employee . Came in to rent a storage space and Michelle was very professional , kind , and informative . I have been to other storage places today and she was the best and the only reason why I went with Public Storage . Thank you Mr Clarence Amos
★★★★★ Classy operation. Troy (Real Gentleman), Michelle (Just a Lovely Lady), and the staff is always open and friendly to assist upon immediate request without delay; and not just hype either. Genuine and Superlative people that deliver Genuine Superlative service. As a business owner it is important for my staff and I to be treated with that type of individualism. Been with this location (6) years. Never had an issue with my unit(s) and the service has never wavered from the standards set in the beginning of this long term relationship (Quality). This property is a notable professional business model and an awesome representation of the corporation and all Public Storage Facilities Nationwide. The People make it that way. Phenomena Job Ladies and Gentlemen. Thank you. Happy Holidays and A Happy New Year !
The employees Michell and her cowoker are very professional. they were very welcoming and showed me the unit with pleasure unlike the public storage in Pembroke Rd. Prices are reasonable. Keep up the good work!!!
Absolutely the best !!! Michelle and Alicia were GREAT!
Excelente customer services Thank you Orlando.
I stopped in this facility to check prices and view units, Orlando assisted with all my questions and concerns. By the time I left I had my unit rented and have been so pleased with how friendly and professional him and his staff was.
When to public storage in the staff was very professional with highly recommend it
First approach was very friendly, they call us as soon as we reserved online. Troy and Orlando have been very helpful and gave us useful recommendations. Excellent service so far.
Absolutely the best !!! Michelle and Alicia were GREAT! There pleasant demeanor and positive attitude made me want to do business there even if the location wouldn't of have been the right one for me. I wish I could give them 10 stars.
I had a very positive experience from beginning to end. Although we needed to use the facility for a very brief period of time we had a very easy time signing up, accessing, and ultimately closing the unit and removing all our belongings. We were never worried about the security of our items either - it was obvious that they have all the necessary systems in place. The ladies were professional, informative, and treated me with care and respect. I highly encourage anyone in that area or coming to that area to use their facility.
Michelle made our experience hassle free. She really tried to make sure we had the right unit for our needs without trying to be pushy, which made it easy for me to decide on renting the space. She does her best to keep things clean and address tenant concerns. I would definitely recommend her space to others.
Michelle is THE BEST! Knowledgeable, helpful, and willing to go the extra mile to ensure this customer remains happy and long term in my storage rental. What happens when my personal lock "freezes" and I can't get into my unit??? She's at the ready with a can of WD-40 and voila, I'm in! She delivers a WOW customer experience with each encounter I've had and I've had the pleasure of observing her deliever the same service consistantly with others. She's got a sunny disposition and is a delight to deal with. This storage facility is clean, well maintained and managed very well. I highly recommend it!
I would have given 10 stars if possible. I have used other facilities in the past and this is hands down the best experience. Michelle was outstanding and very helpful, informative, and walked me through the whole thing quickly and very painless. She called to confirm the reservation I made on line and was expeditious when I went to sign paperwork for the unit rental. Highly recommend using this property, with their top-notch support team, for your storage needs...you won't regret it!
I recently moved to North Hollywood, and this location suits my needs perfectly. The ladies that I dealt with, Michelle and Alicia, were not only professional and courteous, but they were also genuinely concerned about my satisfaction with the unit that I rented. I'm confident that I made the right decision. Thank You
I'm in the process of moving apartments right now and I came here to store some furniture and valuables until my new place is available. I talked to Michelle Carr and she was extremely helpful in facilitating the process. She made what would otherwise be a stressful experience very simple, and she certainly put my mind at ease. I'll definitely be a returning customer, and I'll refer my friends here as well.
I was received a good attend from person work there, and that storage was very convenience, price excellent, so is the best deal I found it.
At the location on 441 just North of Stirling Rd., in Fort Lauderdale, the staff is very friendly. The size was just right. The rent was reasonable except that it increased $23 per month, after six months, which I was not prepared for. Luckily, I was moving out on the day it increased. Also, luckily, I had the insurance because an oily liquid seeped in from the bottom and destroyed my twin box spring, which I had to discard. Also, rats gnawed through most of my cleaning products in plastic containers. I reported the rats to Michelle and she called the lady, who owned the unit on the side where the liquid was. There was damage to my twin box spring. I called the insurance company three days after I moved out (Sept 1 moved out. Sept 2 was a holiday. I made the claim on Sept 4). Today is Sept 8 and have not heard from claims adjuster, yet. I moved into another Public Storage unit in Delray Beach. So, I would say I am happy with the company. I just hope there is no leakage or rats in this one. There were packets of rat poisoning in the first unit. I didn't see any in the new one. One more thing, I was required to leave the unit clean. I swept up lots of leaves that apparently blew into the unit, when other people had their units open. I'm not sure how they got in there but there were lots of leaves and dust.
Came in and talked to Michelle about storing some of my furniture and tools this winter when I move down to south Florida. She gave me all the information I needed and more. I'll be back next month with my life's belongings and I trust that I will get the perfect storage that I need.
The manager and the staff were wonderful. We didn't know what size we needed so they took us around and showed us the different spaces available. Not only that, they applied the online discount (and more) when we chose the space that we needed. They were quick and easy to work with. I was very satisfied with the service. Would definitely recommend!