Public Storage Self-Storage Units at 1020 NW 23rd Ave, Ft Lauderdale, FL

Rachel is incredible, super helpful and honestly great vibes. Best customer service of any storage facility.

Rachel was helpful and informative.

The place is clean but there are NEVER any carts available. The customer service has been nice or helpful 50% of the time, if that. ALSO I was Just locked in their elevator and had to call emergency. Now I'm stuck on the top floor with all of my stuff and I don't know how to get out of here and they won't answer the phone and there's no way for me to get in contact with the office. So keep that in consideration. When I finally got downstairs to the office, they were not very empathetic and insisted that there was nothing wrong with the elevator even though none of the buttons worked inside. Also, their app does not work most of the time. A lot of the things depend on the Bluetooth app which never gets signal.

I chose this location based on the reviews I'd read about the manager and I'm glad I did! Rachel couldn't have been more helpful and patient with me as I completed things on the app as she walked me through it and waited. She provided outstanding customer service and I hope Public Storage recognizes what an asset she is to the company!

HIGHLY RECOMMEND! Rachael, the property manager, is a phenomenal person. She is very accommodating and has incredible customer service. She’s prompt with answering phone calls and is readily available on the property. The location is a newly renovated storage facility — squeaky clean and well-kept. They have multiple large rolling carts, elevators, restrooms, top notch security, and well-insulated units that are temperature controlled. Their prices are extremely competitive. I’ve had such a great experience here, I even extended a couple more months than originally planned. It’s a relief to know my things are safe. I’m so glad I decided to do business at this particular Public Storage. Thank you!

Rachel is the best and the most beautiful girl ever

Greatttt personally, very helpful! Made my move in very smoothly. Best employee!

No need to go look at this brand new facility in person @ 1020 N.W. 23RD Ave,Ft Lauderdale it is terrific & brand NEW! Never have I seen a Public storage this nice. The storage just opened the prices are the best in town! Rachael is lovely & very considerate, respectful, & wants YOU to be happy. I have had units in NYC, and L.A this location is solid cement the Air conditioning is spectacular, large areas as there might be others moving in or out, 2 huge elevators in the wing where I have my storage unit. I paid several months in Advance as I wanted them to know I am a serious client, and I might not be able to move my things in for a month but the price speaks for itself right now. So much to worry about in a move and moving parts. With Rachael Help and ease makes this storage a no brainer. Even if a bit further out I only go to my storage 1’s a year if that ! I got a larger size so I can go through my things too… btw, there are some rules with PODS containers as in all storage places. The facility is TERRIFIC and Rachael does a great job making YOU Happy & is the cherry on top… ! Cheers.

Rachel, the manager of the facility, was the reason I rented here. I checked out a bunch of competitors, but Rachel was the most helpful and professional. She was a great help. I even came back and rented a 2nd space.

Hey, I got a storage unit at this location Rachel did a excellent job doing customer service everything I needed she got it done with no problem .Great job Rachel

Rachel was awesome with helping my family find the perfect storage unit , she was patient , and very accommodating towards our needs , if your looking for great customer service come to this location.. Thank you Rachel

Rachel was very patient and understanding she took her time to make sure I was in the and she ight space thank you Rachel your the best

From the second I walked in, I was greeted by the kindest employee, named Rachel, whom took pride in keeping the facility, inside and out, very clean. Rachel helped me find a unit that worked best for me. It was an easy & fast experience finding the right unit. When Rachel learned I was unemployed, she spoke very highly of working for this the company Public Storage, and even helped me fill out the application for a job there.

Rachel did an amazing job helping me with my space she is so helpful and a great person love her attitude

Rachel is thé best

Rosanna are very helpful to try

A 1 service from Rachel. Give her a raise

1020 NW 23rd Ave Ft Lauderdale Beautiful place, very clean

Rachel and the entire team were incredibly helpful. They made my experience very pleasant. The facilities are clean, modern, and organized ✨✨✨✨✨

Rachel was a very helpful person. I really appreciate her and it was very easy because she made it easy for me to move in. She has awesome customer service. Great and understanding. In make sure before you leave. You're very happy with the service. Giving 🥰❤️‍🔥

Great customer service, enjoyed Mt time with Rachel

THE GRAND OPENING!! The New Public Storage Facility This was and architectural achievement! Nothing short of beautiful. The building Towers over Central Broward County and the Historic Dillard Community. Once it was was a vintage operation with many moving parts and was still good. But the solid and unison structure this nee building is breathtaking and strong. It's Southside (main entrance side) gives a perfect view of the Sunrise Blvd Overpass and the whole I-95 highway built in 1996. Check it out! Open

DEE WAS GREAT AND PROVIDED GOOD SERVICE! PROPERTY WAS CLEAN AND MOVING PROCESS WAS SMOOTH THANKS DEE

Rosanna was nice to me help with all my need and I Thank her for all that.

Rachel did an excellent job giving me a tour of the place. She was incredibly friendly and easy to talk to, she noticed I was hot and gave me a bottled water. Looking for storage options isn’t easy, she was very knowledgeable and made the whole process easy. The place is brand new and super clean, I would recommend this place to anyone looking for storage options, great place and customer service

I love my new unit! The property manager, Rachel offered exceptional service with a smile and I was moved in within minutes. Clean!

Rachel is awesome

We arrived at this location at 4:45 on Sunday wanting to rent storage space (the office closed at 5pm). The worker came to the door and said they closed at 5pm and I told her it was 445pm. She said she was not allowed to rent any more spaces after 430pm. We left and went to a competitor.

Rachel was so kind and informative she showed me a space that was so perfect for me thanks to Rachel I have no more worries

If you want exceptional customer service that exceeds expectations, I highly recommend you stop by Public Storage's newly renovated Ft. Lauderdale location to see a lovely lady named Rachel. I went in this morning to compare a 10 x 15 and 10 x 20 unit (I went w/ the smaller) and throughout the entire process Rachel was simply AMAZING; explaining unit options, educating me on a temperature controlled environment, answing my questions, I mean you name it, she knew it, lol...!! Just when I began feeling businesses care less about customer service (per the questionable hiring choices I've encountered as of late, in all industries), Rachel has truly been a breath of fresh air -- with her kindness and willingness to help, reminding me some companies still value customer satisfaction, and hire top-tier emploees such as Rachel... Thank you again, Rachel, for your patience and professionalism today; you made a dreaded chore effortless and pleasant. What a great way to kick-off 2025. Happy New Year...!!!

Thanks so much for Rachel for her amazing customer service and being so helping when acquiring about a unit. She was very kind and knew her stuff. Thanks not to many people have the patience to make sure a customer is well satisfied she checked all boxes. Keep this girl around she's amazing

Rachel was incredibly helpful with getting me set up. Her professionalism is top tier and she clearly explained everything and made me feel as comfortable as can be. Location is clean, spacious and so convenient.

Rachel was very informative an knowledgeable for my experience with renting a storage. Thanks !

Rachel did awesome. Helping me today with my rental thanks rachel