Public Storage Self-Storage Units at 1010 W Lumsden Road, Brandon, FL

Just got my first storage unit ever an the customer service provided by Wende was phenomenal she had all the information I needed to get my unit an she was very polite in the interaction she was dealing with an upset customer when I came in an she was able to satisfy the other customer before taking me for service she was very knowledgeable in her field an I was happy to help

Great service, wonderful customer service. Thank you to Lori for helping us with our every need

Clean facility! Great customer service!! Thank you again Lori!!!

Great Personnel in service

My wife and I had some stuff here in storage for a while and couldn't be happier with the customer service and the facility up keep. Lori was great always helpful and knowledgeable. Highly recommend!

DO NOT RENT FROM THEM. WENT ONLINE AND RENTED A CLIMATE CONTROLLED UNIT. GOT TO THE UNIT TO FIND IT NOT CLIMATE CONTROLLED. NO BIG DEAL. WELL THEY WOULD NOT RERUND US OUR MONEY. THE LADY RUNNING THE OFFICE CALLED MY WIFE A LIAR. SAYING THEY DONT HAVE CLIMATE CONTROLLED UNITS. WHAT A SCAM.

HORRIBLE CUSTOMER SERVICE!!! BEWARE INTERNET BAIT AND SWITCH!!! The woman behind the counter was rude and unkind. There was a problem with my reservation and instead of having any customer service skills (I.e. sorry there has been a misunderstanding, let me see if I can help you find something at another location, let me see how I can help you) her responses were “you rented the wrong thing” “it’s your fault not ours” “I’ve got nothing for you” “I don’t know if we will even give you a refund”

Lori, LORI is awesome. Every time I come and she has a solution for my problem. She should be a general manager. She’s friendly she understands the business. The place is clean, neat and accessible. She always has a kind word and a smile she understands how everything works for you the customer and how to make it work if it’s not Lori, you are awesome.

Location is great My storage floor was very dirty and sticky. I was cleaning it and it was past the hour when I left. I got a call about that. Now I mentioned how dirty. So I clean it

I had accidentally picked the wrong size unit, and Wende did an amazing job helping me choose the correct size unit for my needs. She explained everything clearly and i had no issues with anything. All in all, I had an amazing experience

Lori , great customer skills, great smile, great personality took very well care of me .

Thank you Wende for your kindness and flexibility in transferring us to a bigger unit! Overall great experience!

Lori was very nice. Great customer service and very nice!!

Wende did an incredible job helping us out with a unit!

Wende was able to help us with no problem upgrading to a bigger unit! Definitely took off some stress!

Wende was a great help.

EDIT: This used to be a five-star review. At the moment I signed up, everything seemed great. Read on to see why it's not: The employees are rude and unwelcoming. I had just bought my unit, and was there less than one hour getting it organized, and I was told that I cannot "hang out" at the facility. Now, after that, I feel rushed. Every time I am at the storage facility, I am nervous for one of the employees to pass by on their checks and misperceive me as someone loitering. I am not including other minor incidents in this review because I think, from what I have said already, it is sufficient to say: the employees have not been good to me. I regret choosing this to be my storage location. For how expensive my unit is, I wish I received appropriate consideration and respect. I do not recommend this place at all. Please, do yourself this good: choose a storage facility with a more welcoming and affordable atmosphere.

Wende was very helpful and helpful. Love coming in and working with her.

Wende, was awesome in walking through the process....

Don't rent from here! Had a parking spot for over 8 years and not only did they increase the rent drastically every 6-12 months, but they also continually made new demands on what their rules are.

Wende was super awesome and helpful. Got my wife in and out quickly

Wende was Ana amazing help and got us in an out within 30 minutes! Highly recommend!!!

Wende helped me a lot. I’m so happy. Thank you.

Lori great employee very helpful

Wende is very professional and down to earth. She has a positive spirit and is eager to help her customers. Great customer service!

This is my second time within 2 years dealing with this site. This is also was my first interaction with Wende. Wende is very attentive and relays information very fluently. I highly recommend asking for Wende for any of your questions and assistance.

Wende was great and very helpful.

I had the best experience at this location! Lori saw me before my scheduled appointment because I overbooked myself. She was kind and courteous and took her time with me. She made the transaction go smoothly and seamlessly AND with a smile on her face the whole time! I’m definitely happy I chose this location and Lori was here to take care of me!

Ms. Lori was extremely helpful and friendly and provided excellent service!

Wende was amazing an helped me with everything I needed. Great place

Lori was so awesome and helpful from day one ! Explained everything unit was clean and accessible!

Lori was fantastic! Great service, very professional, and the space was perfect for our needs.

Lori has been a big help with our storage needs. See is always there to help us.

Wende was awesome. Thank you

Wende and Lori are a great team. The service was excellent and my questions were answered in a friendly manner. I would recommend their assistance again.

Lori, Lori was very professional and very comprehensive.

Wende did a fantastic job got me hooked up with a great experience and perfect space! Wende and Lori are a great team! .

Lori was very helpful as always & provided everything that I needed. Very quick & efficient. Wonderful personality

Wende was amazing setting up a new unit for me

Very good customer service and ms Wendy was very hospitable

Every time I have had the opportunity to visit this location to make my payments on my account, Miss Wende has been Amazing. Her Positive attitude and words of encouragement have really been such an Inspiration to me. She is kind and on point no matter what time of the day you come in. I believe she truly loves her position and really cares about each person. She never rushes me out and I like that especially since I am a Senior Citizen and appreciate how considerate Miss Wende is. THANK YOU Public Storage for hiring Miss Wende. She is a Blessing and You are Lucky to have her. Have a Blessed Day! Respectfully, Dee Wilkins

Lori is always on top if things. Good service. Fresh remodel to the whole site

have 3 inside units (paying almost 1k a month)for (climate control) but no AC for 3 weeks!!!! no urgency to fix at the hottest time of year/// don't waste your money/ rent elsewhere

Used Public Storage for 2.5 years . Never had a problem. Indoor climate is the best. Will definitely refer to friends family etc.

Miss Lori keeps this place looking amazing!! She is very pleasant and helpful her customer service skills are world class thank you for making my experience a walk in the park miss Lori your valued!

Wendy was very helpful and walked us through the rental process. Gave us all info for access and payment.

Wende was helpful from the initial call to finalizing the rental. Gave us all info regarding access and payments. Ty.

Lori is great and easy to work with. Highly recommended.

Ms.Lori was very polite and helpful also she was well patient. Thank you Ms.Lori and public storage for your help

Very friendly staff in the office clean storage unit

Wende is great and had a measuring tape

Wende was very courteous very helpful and professional.

I needed a place fast. The place is wonderful.

Watch out. Price and description aren’t the same. The promotion for a 5x5 on a “small storage” is not right, the correct price is $55/month. They trick me with the “special” price now I’m stuck with my tiny storage for a month, and I couldn’t even fit my stuff on the storage. When doing the contract online it always mention a “5x5 storage” The term “small locker or 5x5x4” wasn’t mention until they send the confirmation email after you pay. Admin fee is not refundable after you complete the contract online… smart huh? The manager told me to call corporate & wasn’t helpful at all. When I showed her the website and all the process on how I did the contract she didn’t even wanted to look at it, online it does not reveal the proper size of the unit until you pay.

Wende was wonderful. She made the process quick and easy!.

Wende was extremely helpful! We had a lot of questions and she patiently answered all of them.

Lori is just great and informative and guides me in every way needed. I feel safe with all my belongings here at Public Storage.

Wende was great to work with. She was very informative and did a great job explaining what we needed to know as a new customer. Thanks for postponing your lunch to take care of us.

Came in for a transfer and wende made it very easy and fast.

Wendy showed me excellent customer service!

Wendy was so helpful. Thank you so much for your help.

excellent service, wendy is a very kind and efficient person, the units are easy to access I definitely recommend visiting this location

This location is super clean and very welcoming. Lori is such a sweetheart always helping out! Thank you!!

Wende was very helpful. Got me through rental process quickly.

Wende was extremely helpful. Made move in easy

Wende was wonderful taking care of my needs over phone. Would definitely recommend

Lori was awesome every time I have dealt with her great service. Property is always clean.

I've had a unit for little over a year outside and never had any problems at all. The staff was very nice, specifically Lori. She was very professional and helpful and I will definitely be using Public Storage again if need!

If I could give negative stars I would. I called a month ago to ask about the policy on cutting a lock. I was informed it is done “…at the end of the month” but was not given an exact date. Whoever was filling in for Lori was everything except friendly or helpful. Just a plain B really. Just overall condescending, everything was “legally speaking,” no customer service whatsoever, says cutting locks they pressure you to buy isn’t customer service, and says she isn’t a tech person so she cant reset my password online or help me with the app. BUYER BEWARE.

I see Lori cleaning the property inside and outside on daily basis.. Her customer service stands out as a big asset to the company.

Lori was very helpful and friendly during my check-in. EDIT: While Lori and the staff were really nice during my initial purchase (initial review was 5 stars), it is important to note for budgeting purposes that your rate will likely increase after the initial 6 month period. My rate increased by $62 after the first 6 month period. The rental contract allows rate increases with 30-day notice provided to the customer. The only notice I received was via a snail mail paper notice, which was not received 30 days prior to the scheduled increase. If you are considering Public Storage, please note that I had an over 20% increase in my price after the initial 6 months. It is likely that is standard procedure based upon the other comments for this location. I spoke to management as soon as I saw my next bill had increased for the coming month, they advised it was adjusted based on market price. Not sure how the market increased over 20% in 6 months. I'm also not sure how much the individual office has control over pricing as compared to management, but I suspect they have the ability to control pricing to an extent. Therefore, staff is very friendly but expect the initial price offered to only last for 6 months and a likely 20% increase after a 6 month period and based on other comments, will likely continue each 6 month period thereafter.

Wende was very helpful and an amazing person to work with. Thanks Public storage for having an amazing team!!!

I didn't expect a storage facility to be that great, but the customer service here was excellent and kind. They were helpful and answered any questions I had. The facility itself was fine and did the job it needed to do. They made the entire stressful experience of moving that much easier.

Great customer service. Thank you Wende!!

Awesome customer service! LORI was really great she helped us with all of our questions and needs! We love this location!

Lori she has lovely personality and she makes it easy to work with. She's very friendly!!!

Lori provided and excellent service. I highly recommend this facility!

Lori is phenomenal! Very patient and congeanial.

Lori did a great job in helping me set up the Public Storage App and auto pay. Thanks much!

Lori is amazing and super helpful

Lori and Ian were life savers in our time of need, thank you again, you both are great!!!!!

Lori is excellent customer service person she is always very helpful and very friendly

I moved here from IL in March of 1021 And set up My storage over the phone. It went very well. When I got here and met the movers everything was al ready. I am quite pleased with the storage facility and would recommend this one to my family and friends. Lori here at Public Storage has been most Helpful! I appreciate that! Being new to FL it is nice to have someone be so helpful.

Lori is amazing. Had thousands working for me in my career. I would have been blessed to have had her. A star.

LORI is awesome!! Always kind friendly service from staff here! And they don't wait for you to ask them if they can help with any concerns when they see you! 😃

Lori customer service is great

I have been renting here for 6 months and Jennifer always goes above and beyond in customer service. I wish there were more stars.

I find it as bad service to raise the rent of my unit from 157 to 215 while I'm deployed to Afghanistan as a business practice. I talked to the general manager and all she said was I understand but you are saving money. Raising my rent 30% on military folks deployed is bad business and I feel the company should be held responsible. I've asked for a end unit to back my trailer into for 6 months and she has not been able to produce but she did produce a increased rate in under 6 months. I just think that with all the pro military stuff going on I would think that businesses would take care of us but she didn't care. Didn't try to keep my business. Just asked with glee when do you plan on moving out so I can put it up as available. Someone in corporate sales should know these practices. Now I have to get friends and family to remove the stuff. Poor and unethical business practice. Update: The organization gave me some discount but still raised the rent approx. 15%. It was enough to make it feel better. The company is trying to keep their reputation clean. I can respect that.

Iann was an amazing help thanks so much helped me and my friends out with everything we needed help with thanks again iann

We recently used this place and a guy named Ian running the office made everything really easy for us, great customer service for sure.

Someone named Ian helped us upgrade our unit and was super helpful and nice! Definitely going to use this location from now on.

Lori was very professional and knowledgeable and very nice

I’ve been with this particular facility for about 3 years now and I have had no problems what so ever. Great location and easy access in and out. Wide aisles for trucks to work in. Lori is a pleasure to work with.

Grace is on point. I recommend this location to everybody in Tampa.

Lori is great!!! Always clean and nice.

LORI WAS AMAZING CAME IN HELPED ME WITH EVERYTHING I NEEDED AND MORE SHE WAS AMAZING NICE AND CARING

I love this public storage. Best I’ve worked with by far. Ms. Lori is AWSOME an so nice an she always help with any issues I may have with no problem. Highly recommend this place🙌🏽

Lori was excellent helping me with my storage and very professional

Ms. Lori was very personable and helpful. She got us out quickly and was very knowledgeable.

We have had our unit for 2 years. The facility is very clean & I never have to worry about coming during the evening hours. Everything is always operational & accessible when I need to come to my unit. What has kept us here is the outstanding customer service. Lori is very professional & friendly. She always greets me with a smile & is quick to answer any questions I may have. I highly recommend Public Storage at this location.

Lori was excellent and very informative.

Lori the manger keeps place up to date.Never had a problem been here sixteen yrs.Great place to rent price is very reasonable great location in the Brandon area

Lori was the friendliest people that I have met in all of Florida. She help me navigate my first days in Florida with storage. And was unbelievably happy and kind. Public storage has a strong asset with the employee.

Great customer service, nice and clean storages

Very nice ana accommodating and helpful

Lori was excellent. She went above and beyond to make sure my experience at public storage was easy and stress free. Great customer service and always available. Will be back!

Ian was super helpful and knowledgeable in getting us set up with our storage unit. Thank you!

Lori is an amazing manager and her personality always brightens the day when I am at this facility first thing in the morning.

I've rented from this location several times the past couple years. Lori the manager is always easy to work with and accommodating. Best prices when reserving thru the website.

very friendly and helpful lori thank you again

Had a great experience at this Public Storage location! Lori was so helpful & sweet! Very pleased!

Lori is fantastic, professional and very personable. It was a true pleasure dealing with her. I highly recommend this location!

Lori was AWESOME!!! I’ll be back.

ABSOLUTELY LOVE IT. AWESOME

Lori helped me out today and did an excellent job and made the process quick and easy!

Lori is very friendly, excellent customer service. Explained everything and make it easy to understand.

They NEVER disappoint, always clean and friendly. Thanks for everything Ms. Lori

I had a great experience, great customer service. Lori on Lumsden road was a great agent!! Very sweet person. Thank you for your services.

Lori was fantastic it's a must place go to. She's understanding and a great listener.

Great service and very friendly

Had a great customer experience. Thank you so much Lori for making the process super easy even when I had to change units because the current one was too small.

First off, this was my third place that I had tired to rent a unit. The first two couldn't deliver on what they advertised. Not only did Public Storage deliver on their advertised offer, Ms. Lori was so wonderful in helping me select the best unit for my needs. She went out of my way to accommodate me. Took the one on one time to show me how to access my unit, work the locking system and confirm my gate code worked. She was so friendly and patient with me, especially since I arrived unannounced (they're trying to keep appointments during this time of quarantine) AND I turned up with a sour attitude since I had already been to two other places. Excellent customer service, lots of storage options and a competitive rate. You won't go wrong storing your goods at this location.

Jason was very professional and thorough. Registration was completed in a timely manner. I would definitely recommend this storage facility.

Lori good service

Lori was very helpful and you are so lucky you have her as an employee

NOTE: If I could give no stars I would!!!! The worst storage company I have rented from. All they are worried about is money. Very rude employees. I Will never rent here again & will defer friends and family from doing business here as well. I have tried contacting the Property Manager & the District Manager as well with no reply from either,

The manager, Ms. Lori was polite, friendly, and very helpful.

Lori was exceptional, she helped both me and my family in a timely manner and when we had issues, she was there to helo.

Lori is the best manager

Lori gave excellent service. Property is always clean. Highly recommend this location.

Lori is wonderful and so helpful

Fantastic customer service, Lori was a great help!!

Lori was wonderful & helped me with getting the unit I need at a reasonable price.

I never give a review on anything but I had to reach out and say Thank you Lori !😊For going over and beyond.

Jessica was very helpful and informative. She was able to help me find the perfect size unit for my storage needs !!!

Rented a unit online and met with the manager same day--everything was smooth and easy. Lori was exceptionally friendly, helpful, and even carried my purchases to my car. I am very happy with the price, the unit, and definitely, the exceptional service.

I love this storage facility. It is neat and clean, I feel very secure being in here, and leaving my belongings. The manager, Lori is very helpful, and friendly she always seems to be busy, not just sitting behind the desk like i've experienced at other places.

Great experience with the staff,very professional, knowledgeable, friendly, lori& Jessica are the best

Jessica & Lori helped me with my storage needs. They were so kind & thoughtful. I highly recommend using Public Storage at Lumsden.

We've been using public storage for awhile and they've always been great! Staff is very nice and helpful, especially Lori, she's great! Will certainly continue doing business with them.

Lori gave me extraordinary service. I was very pleased.

Lori is very helpful and friendly. The space is nice and clean. A better experience than most storage places. Thumbs up!

Danielle helped me get the perfect (very large!) storage unit to fit all the stuff I needed stored. This property is very spacious and well-kept. I feel like my things are safe here. Very smooth transaction, very happy with Public Storage and Danielle. Thanks!

It's okay. Nothing really special. I just have an issue with the company policy.

Really nice place.

It is always a pleasure speaking with the manager Lori. She made it easy for me to transfer from a 5x5 to a 5x10 today. She is always helpful and makes sure I have everything I need tape , boxes ect.. Thanks again.

Lori was so friendly and helpful when I looked to move into a smaller unit. She discussed unit size and price before showing me the unit that we both thought would suit my needs. She suggested that I use a cart to help me move and it certainly made the job go quicker. I had a really good experience at this storage area compared to others that I have visited.

Lori was the very best and great with her professionalism. She was so helpful with us carrying out our vacancy process.

Every time I go in here to make a payment I'm always greeted with a smile and I never feel rushed and I greatly want to thank Danielle for that I honestly look forward to our conversations every month when I come in to pay.

Lori. What a beautiful helpful person thank you so much Lori

I rate this experience with Public Storage 1 star due to the EXTREMELY rude front desk manager Lori, or whatever her title may be. On many occasions she greeted my mother, myself and my sister with great disrespect. At one point, we even contacted her boss to discuss her bad attitude. When we finally decided to close the account, we had to remove the last of our belongings. Understood. But during that final week we were moving things out, my father had just died of Alzhiemers at Life Path Hospice at Sun City Center in which Lori showed no compassion and she charged my mom late fees - IN WHICH MY MOM HAD NEVER BEEN LATE BEFORE IN THE 3 YEARS WE WERE WITH THEM - and cut my mom no slack given the circumstances we were under and during that final week. In addition, Lori was instructed to call my moms number that was on file (that's whose name the account was in). Lori didn't! She kept calling ME instead! Being extremely nasty, harassing me - leaving at least 6 voicemails and at least 9 missed phonecalls on my phone. My mother called Lori and asked her why she wasnt calling HER (as in why wasnt she calling my mom) and why she was calling me - i had nothing to do with the account. If you decide to go to this location - realize you're dealing with someone who has ice water running through their veins. There are so many other storage places out there. Don't choose this location at least!

My first experience was rushed. I could not grasp everything Lori was telling me in 5 minutes. I walked in 15 minutes before closing to reserved a storage unit. I understand people want to go home after work, but if a customer is needing assistance, then I firmly believe customers are first. If Lori did not want to serve her customers then she should lock the doors 1/2 hour before closing time 6pm. I felted like she was bothered by trying to reserve a unit in 15 minutes. Let's just say I got the worst unit in that place. I do want to give a big THANK YOU to Phil Akins the District Manager and Danielle for resolving the issue. They were both very professional, helpful and very nice. Danielle definitely took her time with me and assisted me with a smile. I'm updating my review because my issues were resolved immediately by the District manager and Danielle. I'm a very happy camper!! THANK YOU!!!!

Had appointment today got there early and Lori checked her schedule to make sure she didn't have another appointment and she took me early showed me the unit I wanted and When we got to the unit it was too big. so she asked what all I had to store took me to another unit and it was perfect. Lori has such great customer service skills vrry polite even shaked my hand when intoducing herself. KUDOS TO LORI👍👍👍

Excellent service. Lori was fast, friendly and helpful.

Grrat experience. Lori was great.

The 5 stars is mainly for Danielle she went above and beyond to help us in a very difficult time in our lives. She was polite and very friendly, had excellent customer service even for us coming 10 minutes before closing. She took her time with explaining the lease and answered any question that we threw at her. And all of this was after she took us out to show us our space. The climate control was very clean and well lit. Thanks Danielle!

Public Storage of Lumsden was so easy and convenient to use, especially with online reservations and cancellations. And open 7 days a week, very happy with the AC unit I rented. Thank you so much, Lori!

Lori was very helpful and courteous in helping me with a storage unit which was awesome and clean!!!! Great customer service!!!

excellent worker, Lori is always professional

Amy was sooo amazing with helping me figure out what size I needed for my stuff and her customer service was just wonderful I would recommend this place for everyone to use and I would recommend you ask for any if you want great help

Facility was very clean and staff helpful and friendly.

Lori was great and very understanding of my situation. She went above and beyond to help find something right for me. Great experience.

Lori, the representative that took care of our needs, went above and beyond by getting us into a unit quickly and efficiently! Super nice too! She made it a pleasure to do business with Public Storage.

Outstanding service, location, and facilities. Let's start with the fact that the manager, Lori, is amazing and adorable. It was a real pleasure to work with her. She was quick to contact me and answer all the questions I had. She made the process extremely easy. This location is great. Right on Lumsden, next to Baskin Robbins and DD. The facilities are well taken care of, and is super clean. I'm very pleased overall.

Very helpful staff

Lori was a pleasure to work with! Very helpful, knowledgeable and made this a great experience! I would definitely recommend this facility!

Lori did a good job walking me through everything

Lori has been wonderful and incredibly helpful. Her support has made this a pleasant experience.

Danielle helped me so much thru my moving process...she relieved so much stress for me and I couldn’t be more thankful! I highly recommend this location just for Danielle alone! You all picked perfect staff!

In-store staff is great, but corporate billing bites. I had a bigger unit, and about 6 months later, price went up 20%. I downsized to a different unit. 5 months later, price jumped 25%. The price advertised on the web for the same unit is still my old price. Great for short term rentals, but they like to screw you over if you're a long term customer.

Lori the manager was great. I highly recommend this company!

They used to be a lot better. I seen a lot of people moving out today. It seems they rather give deals to the people that's coming in New the people that have already been there. Every six months they evaluate you and will go up on the price but they don't never go down.

Public storage has been Lori has been very helpful. One of the best customer service I have experienced by far.

Tranicia was awesome. She was very helpful and friendly. I love this storage place you should definitely come to this one.... Lori is awesome she helped me in anyway I needed help. Come to this storage unit place

Lori is very nice !

Lori has been amazing and helpful plus friendly when she sees me in and out. She did her best to ensure that I had the proper storage for the best price. Made my moving from South Dakota less stressed. Thank you Lori (manager)

Lori was helpful and friendly every time I encountered her. The facility was clean and I never had any issues with the gate or unit.

Lori is the property manager and she is incredibly nice and helpful!

Awesome customer service highly recommended. Lori is great.

Very organized!

Public storage is wonderful!! They've kept all of our stuff safe and well kept for. Lori at the fromt desk is always so helpful and kind. She makes sure to let us know all costs and fees!! I trust only this storage facility because Lori is so professional. Thank you for keeping our stuff safe!!

Lori has been pleasant to work with. Very professional and knowledgable. I have been storing my household goods since Jul 2018. No problems since day one. Property is always clean. Thank you.

Lori gave great help and excellent service

Lori is awesome! Best storage location by far!!!!

Lori was very helpful from beginning to end! I didn't need the unit very long but she was very understanding and helped me get the best unit and price for my short stay.

Lori is very efficient, personable, and helpful. Made my stay here very pleasant, she is a Sweetheart. Property is always very clean, great customer service. Highly recommend this location.

Lori was great

Lori is a fantastic manager, very helpful and service oriented. The facility is clean and secure, my belongings are safe and I enjoy coming in because Lori is very friendly. I give this business the highest rating possible because they do exactly what they are supposed to do, that is rare.

Lori is the best person there is.

Lori dod a wonderful job helping us over the year our stuff was in storage

Brian was very helpful and informative. I came in for a few boxes for moving and he helped me find the right sizes. Thanks

I dealt with Lori at this location and she was very helpful and has a great personality

The manager Lori was a great help and very kind! Great customer service!

James was an amazing staff member! Definitely made us comfortable and like family! Helped us find the perfect unit with the best deal. Gave all the information needed plus a few laughs. Thank you

James was very helpful.... very informative...gave us a very positive experience for first time storage user. Helped me find the perfect size storage unit for my belongings at the best rate possible. Thankful for the immediate call back after making the registration. I’ve made 3 other reservations and he was the only one to call back. Such a wonderful help and person.

James was very helpful...he helped me get into great convenient size storage space for a affordable price....James definitely deserves a pay raise....Thank you James and public storage for all your help. This definitely one of my top storage place to store my belongings.

Thank you Lori...you are the best.

Lori is doing a great job, excellent service!

Lori gave us very exceptional service and went over all fees and made sure I understood exactly what I was signing.

Lori was super helpful and made the whole rental experience easy.

Great place

Prices are high like most storage places are. However, the people working this location were nice and explained everything. Do not expect to get it for the listed price, there are other required fees, like insurance and buying the lock. Also don't forget they will randomly "In keeping up with our high standards of location storage, it’s occasionally necessary to make adjustments to our rates. " Ours went up 21% after 3 months, thanks Public Storage.

A very pleasant and professional experience especially on the manager, Lori. I would highly recommend this facility to anyone. It is well kept and maintained. Thanks again Public Storage.

Lori was great from beginning to end! We had never done this before and she made us feel very comfortable!

Awesome service. Lori was incredibly helpful. Best storage place in Brandon.

Lori, was awesome very helpful and has an awesome personality. She made my experienceswith Public storage awesome.

AWESOME is the one word description. There may be cheaper places but the Mgr, Lori, makes this location the best choice as far as I am concerned. 5 stars are not enough, I would give 10 if the option were there. The place is kept clean and the service is next to none. Lori made sure we had the space we needed and helped find a vacant locker near an entrance because I am partially disabled. I accidentally dropped my keys and, thanks to another patron turning them in (thank you if you are reading this!!!) and Lori's efforts they were returned to me in very short order. Unexpected excellence. I read with some interest a couple of less than stellar reviews and was amazed at them. I have had storage here off and on for almost 5 years and have NEVER seen or heard any allegations of theft, poor treatment or anything at all negative. I am not calling anyone a liar BUT I will suggest that some of the negatives stated may be because the renter didn't understand the contract or the realities of life. Sorry to go on so long but I defend good places as I defend my friends---good businesses, properly run, are as rare as a truly good friend and MUST be defended.

Lori was and is very polite and people oriented. I would easily recommend some to her location.

Lori has a great personality customer oriented and professional. Love having her service me.

Lori was amazing. Everyone was extremely helpful anytime we needed anything. A++

I am very impressed with customer service, lost my wallet outside and Lori found it and called me and all my money was still in my wallet. Thank you very much!

I would not recommend to anyone. The manager Lori is very rude and condescending...customer service didn’t seem to be a priority for this place.

Lori is awesome! Very helpful.

Buyer beware they have a new policy change and they start d this in June. Even though I signed a contract in May they are enforcing it. You will be charged a full month for any day of any month you occupy the unit even the first day move out. I got charged 114 for July today. Jennifer the attendant was not only unaplogetic but more than happy to let me know about the policy. She also deleted my I formation so I couldn't provide my phone number or account number to the automated system to dispute this with corporate. They should be sued. Beware they get to make double rent on that unit this month. Also if you call reservations be and let them know your having trouble getting through you'll be hung up on. Lori is a fabulous manager but with Jennifer around and the new policy your sure to have issues.

Excellent customer service at this facility. Alexis was extremely helpful. Thank you!!

Clean and very professional...Lori....

Excellent customer service at this facility. Manager Lori was friendly and helpful on the phone when I called to make an appointment and couldn't be nicer when I got on the premises. We drove around in a golf cart viewing the various options and she let me make up my own mind without any sales pitch. The property is clean and she made sure to stop and pick up any debris as we went along showing extreme pride and care. Who ever owns this franchise is very lucky to have Lori in charge!

How much do a small unit?

Lori was very helpful and friendly.

Mgr. LORI was awesome helping me to get the right size storage units that i needed for my recent move. Public Storage is lucky to have a wonderful person like Lori working for them. Aways smiling, great you and knows this business. I will let people know about Public Storage and how good Lori is in assisting your needs. Great job LORI!! George Pelham

Lori was very helpful in taking care of me today. Great service and very friendly and professional.

Lori is great friendly full of knowledge and she takes pride in her job the facility is clean and in a great location I will defiantly be using public storage for all moves thank you

This facility is exceptional. Dealing with Lori is an absolute delight. I am always treated with respect-even when I made a budgeting error and had a charge refused! Resolution was simple and dignified. This is a safe place you can trust.

not good

Lori provided great service and was beyond helpful and accomodating.

My experience at Public Storage was awesome as Lori was great to work with and clean.

Check in and check out was very easy. Clean unit and lots of help from Tranicia that made the whole process streamlined. Thank you!

Lori helped me with my storage and transfer. She is very professional and polite. She gives excellent customer service.

Lori was very helpful

First off..I hate dealing with storages and having to deal with surprise charges, insurance, locks and just the normal hassle...but after carefully researching storages and talking to Debbie that works there..I'm sold!! Lol Debbie helped me with everything and was very polite and extremely helpful!!!. Thanks Debbie I owe you 1!!

Will never use again, the way they set prices...BOGUS!!

This was my first time ever renting a storage unit and i simply did not have one thing go wrong. Lori was a great manager, very thorough and has wonderful people skills. The property was always spotless and quiet, we never saw any bugs or had problems with the security. If I ever have to rent again Lori's PS will be my first choice no questions asked!!!!

I love the service at this place. Debi provided exceptional service. Our rental was painless and quick. She has gone above and beyond since we started. Thank you Debi!

I make trips to this facility to place or retrieve items for a friend. I am impressed by the cleanliness of the property and the ease of access. There have been two price increases which I am told is driven by the demand of unit size in the area. One item that is disappointing is there used to be a handcart for use in each building. Because of theft, only one cart is available chained at the office. This makes it necessary to take the time to walk to the office and trade your drivers license for the cart. Upon completion of use, you then need to walk the cart back and retrieve your license. The manager, Lori, is friendly and helpful, as well.

Debbi rocks, made my move in easy and painless. Very friendly and outgoing. Providing good business for public storage.

Debi was very helpful... Really works hard for the customer. If you need storage.. this is a good place to go!

Debi was awesome, got me a unit and I was in and out of there very quickly. She was very friendly and explained everything.

Debi was amazing. She was very helpful. She had us in and out in 15 mins. She was extremely friendly! Thank you Debi.

We stored our stuff here for a few years, started with a larger unit and downsized over time. Lori was always great and responsive for any questions and handled everything smoothly.

Debi was very knowledgeable in witch unit to get and she was very nice and personable. Definitely a "worth it" in our books

Good service , secure place

Lori is wonderful in help me with getting my storage!!!

Debi was very helpful and nice, it being the first time I've rented a storage I was nervous, lori is very helpful and nice also, haven't met her yet but she's great on the phone with customers

Debi did a great job helping me get set up with my new account. No hassles, only took about 20 minutes from start to finish. Even before finding the right unit, Lori and Debi kept in contact with me to let me know if what i was looking for became available.

We were referred to this location (Lumsden) after visiting another nearby location, where the manager (Mary) suggested that the Lumsden facility might be better suited to our needs. (Great teamwork - much appreciated!) At the Lumsden location, we were met by Debi, who was a real pleasure to work with! She showed us the unit we'd be renting, and made sure we understood the contract and terms. Debi has a wonderful personality, with excellent communications skills, and actually made the whole process of renting a storage unit enjoyable and fun!

Intitall experience was AMAZING!!!! We received a call quickly after reserving a unit and set up initial processing. Upon arrival to meeting we met with Debi who was a sweet heat and very informative. She made our experience very stress free and full of laughs. Thanks Debi you rock!!!!!

Nice clean, no problems. Lori is awesome!!! She keeps everything together and she is courteous, polite, and she is great with reminders

Lori is always very helpful and kind it's a pleasure seeing her once a month =)

Excellent customer service, thank you Lori you are awesome!

Your manager, Lori, is an amazing representative for this company; great people skills, highly professional, and caring. You could not make a better choice for making your customers comfortable and well-cared for. The best!

Lori is great. She is kind and courteous. The facility is neat and clean. Always a pleasurable experience.

Wonderful Lori

Lori is such a awesome manager!! Super friendly and helpful! Her Positivity makes you want to have a storage here!!! The spaces are awesome and the prices are u beatable! I made sure to look all around town before picking a storage unit and im so glad i chose public storage! Been raving about it to everyone

Lori has the best customer service since being a customer at this location. Keep on storing here

Rude I paid my bill still had to wait 2hours for girl to take off lock and she had waited until it started raining and no she was not busy with anyone else.

I LOVE PUBLIC STORAGE!! THE MANAGER LORI IS THE BEST! EXCELLENT SERVICE!!

Outstanding service by Lori from start to finish!!

Thank you Lori!!

Great help Mary was awsome

Ms. Lori was awesome, she made my storage experience a wonderful and easy one. Thanks again Lori!

Lori was very helpful...explained everything; quick and efficient. It's my first time using a storage facility, but I'd definitely recommend this one and would use this one again in the future.

I have had the pleasure of your storage units for the past month. I have been very pleased with your help with my moving situation. You have been a true business person and I would recommend your business to anyone.Ms. Lori, you are GREAT.

Great place to keep my stuff. Staff is wonderful. Thanks loris for everthing

Lori was excellent took care of my issues very quickly!!!!!

Great Storage Facility. The manager Lori is friendly, knowledgeable and helpful. We highly recommend this location for your storage needs!

I enjoyed doing business with Public Storage....an any assistance with Lori was great......

Lori was friendly and helpful in setting up the storage unit as well as with answering our questions.

Prices are ok. Ants in the storage unit not ok. I understand that adjoining units can cause the problem but as a commercial storage facility they should treat each unit prior to rental. This would in essence create a barrier that lasts for a reasonable period of time. I have ants less than a month into a new rental.

Lori was a great help reasonable price well maintained well secured

Hello 😀I just rented a small storage unit with public storage . The first representative I called was great she put me in touch with Lori at the LUMSDEN location she is awesome very pleasant experience,if u are looking for extra storage I highly recommend this location.

Lori is very nice

Excellent service the whole experience was great. Thanks for all your help Lori.

Lori is always friendly and very helpful!!!

The manager, Lori, was incredibly accommodating. She helped make the transaction as painless as possible as I decided what worked best for me. Nice facilities and service.

Jenna was very helpful ,she helped me find the space I needed when I move in a few months . The property was very clean I definitely recommend renting from this property .

Great service. Immaculate facility.

Lori was supper nice!

Lori is wonderful and I had no problems with my storage unit.

I had a wonderful experience ms.lori is absolutely polite and helpful and I am so grateful to have done business with her I would recommend everyone that I know to this location

Lori great person

Great service and lori is always the best at getting a smile outbif me

Lori was wonderful . She was very nice and helpful. For space 0275 Nathan

Lori is awesome she helped through a difgicult time n my life. We need more Lori's in the world

Lori has always been so hopeful The reason

Lori was very helpful and accommodating I would recommend them to anyone

Lori is the most thoughtful and considerate storage representative I have ever been served by. She has the personal touch that I so appreciate. When we are in danger of being late on our payments she always gives us a reminder call. As long as you keep Lori and people like her I will never go to another storage facility. Public Storage the best!!

The place is nice and clean well secure I'm comfortable leaving my belonging here Lori was very pleasent and helpful

Very nice and helpful experience. Lori was extremely helpful with my time there. I would recommend if your in need storage you stop by. 👍🏽👍🏽👍🏽

Lori was a great caretaker of the grounds, and very friendly and courteous. She runs the business well and is a wonderful person to have as a manager during the day.

Best customer service and experience I've had in years! Lori was very knowledgeable, patient and understanding to my unit needs!

Lori is a great person to help out with all your storage needs. She had always been friendly and professional.

Great storage facility!! Lori was very helpful with all our needs. would definitely recommend!!

Great service . Lori, mgr was great and helped finalize our stay

Lori, The manager was always knowledgeable. Was a pleasure working with her. Thanks again. Karen Wilson #2009

Lori was very helpful, courteous and professional. She is very friendly and was most helpful in our move in and out.

Lori was super helpful helping me find the right storage for a great price.

Lori at store 08735 was an absolute angel. I'm so glad I chose this location. Very thorough and answered all my questions❤️❤️❤️

Always great service! And makes sure we are updated at all times

Always awesome. Lori is the best

Wonderful service always!

Lori is one of the best people at public storage and I have enjoyed my stay.....keep up the good work Lori

Lori has lied on multiple occasions about fees and the Pro rate charges . Not a very honest company .... I was advised by Lori herself that all I needed was a couple days notice before I left and the rest would be prorated ... I wasn't able to move in the beginning of the months due to rain but on the 8th it was a clear day so I scheduled to do the move since they wanted to raise my monthly rate considerably turns out that I find out that the prorate was only until the 6th of the month and that I had to pay almost $200 for a unit worth $114 be the prorate did not apply . Lori seems very pleasant and nice when you first meet her but beware of the false information she gives you ... it may cost you considerably ... I will never use public storage again nor recommend it ! Very awful customer service when it comes to resolving customer issues ...

Lori, mgr is very friendly and helpful. Wish it were cheaper. One problem is that there were ants in most boxes and mouse droppings.

Lori is always so helpful and Happy

Service here is great. Lori's customer service is awesome. We have been here 4 years.

Lori was very knowledgeable, and the attitude towards I and the other clients was amazing! Would never go anywhere else for storage! She is very attentive of her clients needs and, delivers. Also, her turnaround for call backs is a force to be reckoned with! Thanks Lori for all your help you rock!! ^-^ , Bee

Lori is very friendly and helpful. Very impressed with the service I have received

Lori is very personable ,generours and very helpful . she is always willing to lend a helping hand . Goes out of her way to answer and question and makes sure you are well taken care of at public storage .

Lori was wonderful!!! We'll definitely be coming back.

Lori is an exceptional manager. She pays attention to detail, very customer service oriented and keeps the facility in an outstanding manor. Thank you Lori keep up the exceptional work you do at your Public Storage location :)

the first day was rough (but probably my own fault) but Lori, the manager was awesome and totally changed my perspective around! She was kind and friendly and super helpful. Never having used a storage facility before, I was full of questions. Kyle helped me on the first day and tried to answer my questions as best as possible, however, I know I was probably one of the annoying, overbearing customers. All in all, I would totally recommend this establishment!!

Love this place because of the greate service i recieved from lori.

Lori was amazing and extremely helpful accommodated my storage needs same day.

Lori was helpful.

Lori, thank you for all the great customer service!! Highly recommend this location, especially for businesses.

Professional, friendly, super helpful, clean & so very understanding & kind. Lori ROCKS!!!! I recommend to anyone needing safe storage!

Lori is great to deal with on a monthly basis.

Customers for over 3 years. Love this location and Lori is the best!

Lori assisted me with renting both of my storage units #0273 & #0326. She was extremely friendly and helpful. Her knowledge of the facility was instrumental in selecting the appropriate storage units. She fully explained everything in great detail and exceeded my expectations from a customer service perspective. I've been in the customer service industry for many years and feel very strongly that it's important to recognize exceptional customer service. It's evident that she cares about the facility and the customers. I will definitely rent from your Public Storage facility again and recommend your company and location to all of my family, friends and co-workers. Thank you Lori and Public Storage J. Mathieson

Great customer service!

Great customer service. Lori is always taking care of her customer and the facilities.

First time renting out a storage unit and Lori has made it a wonderful experience very helpful!

Amazing staff! Lori was extremely helpful, she had great energy while assuring me that my personal belongings would be safe and protected!👍👌🚛💨💨💨

Thank you for the great job. Lori is awesome.

Someone tried to break in to my unit. Instead of being sympathetic, they charged me fees to move to another unit and told me it must be someone i know. No one knew i had the unit but i would have thought they would at least waive the fees. Got my stuff out of there and wont ever use them again.

From the start they had great customer service. Went in to close my storage unit with them and spoke to Lori. Very friendly lady ,cheerful, and extremely helpful. Would recommend to anyone and would definitely use them again.

Lori is the most polite and helpful associate !

Good service.. clean and well kept.. Loring was very helpful and efficient... and awesome!

I was very pleased with the service and the price thank you and God bless

Lori gave us all the information we needed to get our storage space. She was super friendly and answered all of my questions. Definitely recommend coming here!

Lori is super helpful and friendly. Was a great experience renting....easy and quick!!! Definitely recommend this location!

Loris was awesome at move out.. Great person

I received a phone call from the property manager Lori, saying that it was time to pay my bill and that I knew the name of the game. Although I had moved in on the 16th of the month before, I know from being a former employee when the last day is for me to pay. The message she left was very unprofessional and damn near rude. Then I went to the property on the 30th of august and the rep that was there went to show a unit and did not put the sign in the door to say when she would be back and then when she got back did not unlock the door. As I walked in she did not greet me and was by no way in uniform. She had on red pants rolled up and piercings in her lip and face. When did that become acceptable and or professional. Did not smile at all with the guy she was helping either. Had I been a shopper she would have failed miserably.

Lori, the clerk that works in the office on Lumsden, is very courteous and respectful. She's alway nice and has a good attitude

Lori is always so friendly and positive. I actually look forward to seeing her each month because I know I'll be greeted with smiles and good humor. She always remembers who you are as soon as you walk it. The storage facilities are always so clean too.

Really appreciated the informative way that Lori took care of me in my emergency situation. Really need more employees like her. Really had an excellent experience.

The Manager Lori was very helpful, and very friendly. Customer service is top notch at this location. I highly recommend this storage facility.

Great place!! Everything was in one peice when we retrieved our belongings. Lori was very polite and helpful! Thanks for letting our move great!