Public Storage Self-Storage Units at 3400 S Congress Ave, Boynton Beach, FL

Super easy set up, cool app, easy to enter, no riff raff living there. I'm glad I picked it. Bring your own lock and save $30

Ken was a delight and very helpful it’s always a pleasure seeing him

Norbett, the front desk person at the congress location was very friendly and helpful! Thanks for great service, which hard to find nowadays.

Erica was VERY helpful, Courteous and kind. Her customer service was excellent.

Susan is great, made moving in super easy

Pleasantly surprised to get a follow up call from Erica at the location when I had an issue with corporate. Problem solved!

Great service provided by Erica. Nice clean facility, great value for the money.

Norbett was Very nice and helpful. Quick service

Great service!! Great facilities!!

Fred was attentive, kind and very informative! Will be recommending this place for anyone who needs storage.

Erica is wonderful. She assist me with everything and went above to help me. I am pleased with her services

Fred was veryyyy helpful and made my visit it quick and easy!!

Fred he so nice

Very pleasant and patient with me and our 3 changes Marisol

Susan and Fred are wonderful, helped us a lot so we got moved in comfortably. Would highly recommend this unit.

Honestly some of the best staff I’ve worked with at a storage place definitely go there.

Fred made my day! He was very knowledgeable, professional, and kind. In fact, he was exceptionally kind, with a great deal of integrity, intelligence, and even a sense of humor, which I totally appreciate. I am very grateful, because those qualities are sometimes missing in today’s culture. Thank you, Fred!

Great service. Kind happy helpful. I'm very happy with the help I received today April 3 2024 at 4pm

ERICA HELPED US WITH GETTING A UNIT AND SHOWED US THE SPACE AND TOOK HER TIME WITH US. SHE SHOWED US HOW TO OPEN THE GATE WITH APP.

My boyfriend and I just rented a unit here and the 2 people up front, Fred and Precious were super nice and accommodating!

Fred the customer service representative in the front was super helpful and nice have great customer service skills.

Fred was helpful.

Friendly, clean and fast easy check-in

Big thank you to Fred for the help and fantastic customer service!

10/10 Customer Service! This is my first time renting a storage unit and it couldn’t have gone any smoother. Fred was extremely helpful and knowledgeable. He walked me through the whole process and made sure I was getting the best deal. With everything online nowadays, it was nice to see and talk to a real person. It made the experience much more stress free. Thank you Fred! Because of his friendly service I will be recommending Public Storage to my friends and family from here on out!

Good job guys.....they still doing a great job..... Hello, me again. I would like to say you'll got great customer service and Fred is very professional and all staff are very friendly. Thanks, for all your hard work making sure all customers are happy.

Fred was great. Very good customer service. I highly recommend this place.

Best service around

Very good experience!

I love this location. Fred has been very helpful and deserves a raise I give him 5 stars Fred is always helpful

Fred has been an outstanding guy and has been very helpful in all his assisting. Units are nice and clean Always clean here

For those stresses out while moving into storage, Fred at Public Storage on Congress makes life a little easier

Precious was really helpful

Fred was very helpful, the storage is secure and clean

Fred is the best! I have never felt more safe storing all of my heirlooms and personally priceless items at a storage unit before but I do here!

Fred took care of me, he was very kind in everything

The service provided was very good. I was helped by Fred during my visit on sunday. he was super helpful and nice and made me feel welcomed. I received an excellent service.

Very Clean and professional. Fred is just awesome come check it out! Would definitely recommend this location!

This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency). Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often. NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down.... Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time. That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.

This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency). Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often. NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down.... Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time. That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.

Fast forward 9 years/ FRED!! And Dan! Utilized the place again new feel office- excellent service 😁😁😁 Rally the troops and get to moving!! I found this to a be clean and convenient. Winfield was a really nice guy, helpful, and kind!! We totally needed just a wee amount of help (two chicks moving heavy furniture) he was on it. I was a real pleasure doing business with PS.. I would recommend it.

Laura and Fred are AWESOME!! Great place to drop your stuff!

The Manager Norbett was great ,very friendly.

Very clean storage facility and the management, specifically Fred is so helpful! Thank you Fred

Fred was great

Just got a storage unit here in which I chose a 5x5 and ended up being too small but Fred help me get it fixed right away with their best offer. With Fred working here I’ll definitely be recommending.