Public Storage Self-Storage Units at 521 S State Road 434, Altamonte Springs, FL

I would like to express my utmost gratitude to Ms. Karen for her exceptional patience and assistance at Public Storage. As this was my first experience with using a storage facility, I had concerns about the safety of my belongings. However, thanks to Ms. Karen's support, nothing was damaged or ruined during the entire process. I am incredibly thankful for her guidance and assistance throughout my storage journey.

Brenda and Tenoa were so helpful and made it such an easy process to rent a unit! Very friendly and welcoming.

I was helped by one of your reps her name is Tenoa in the Altamonte location. She was amazing, customer service was perfection!

Tenoa gave me great customer service!

Tenoa showed us our unit and the property was great. Excellent customer service.

TENOA Was Sooo Very Helpful and Assisted in helping me find the Infamous Stairs to get to my Unit because the Elevator was Out!! I would Recommend this Location to Everybody!!! KAREN Is Also AWESOME As Well!! LOVE THEM!!! 💯💯

Karen is great. Always so helpful.

Brenda and Karen are amazing to work with everything went smoothly!

Karen is always great no matter what I need she is awesome!

I love Ms. Karen front day one she help me with my account. MS Karen always goes about and above with me. Love her

Karen was very informative and helpful in moving in and finding help with getting rid of unwanted furniture and household items. Karen is very friendly and great at her job

I have been looking around for a storage place to put my work belongings in for over a week and every place I went to either had staff that was unavailable or they wouldn’t let me look at the unit. At Public Storage I was greeted by Sue Kim and she helped move me in within less than an hour. She showed me the unit, its insurance policy, how to go through the gate, and secure my locker, and walked me through the rental agreement. I ended up having to switch units and she graciously helped me on my day off from work by returning my phone call and helping me get a unit that was more suitable for my belongings. She is flexible, hardworking, has great rapport, and goes out of her way to help the customer. It’s been a long time since I’ve seen good customer care like this. I recommend this storage center. It’s clean, well maintained, secure, and in a safe neighborhood. The location is ideal if you’re also on your way to either the hospital or I-4 W.

Excellent location and the customer service is excellent. Karen is knowledgeable, very helpful and makes renting a unit easy. 10/10!

Karen assists me every month when I stop in to make a payment. She is very efficient and professional. I am always able to get taken care of timely.

Karen is a super star. She has helped me so much moving in and moving out and then moving in again. She is professional and courteous. She needs a raise.

Great service! Got everything rolling quickly for me

Karen helped find a a personal item that I had lost with in 48 hours! She’s awesome!

Karen was very helpful and professional

Excellent customer service by Karen :)

Brenda at this location was very friendly when she tried to help me find a perfect sized storage for my vehicle. The storage seemed neat and well maintained.

Good clean facility; good helpful team; nice tech on the gate

Karen did an excellent job.

Fantastic customer service from Karen and clean storage rooms.

Rude staff. Would not recommend.

The customer service by Karen is amazing thank you so much , she literally walked me through every step including the app process , she even called to follow up with getting my things situated. Very pleasant and informational!!

Clean and accessible. Dan and the app made it easy

Karen was very pleasant. She did a great job explaining everything. Nice property.

Karen is the only person who tried her best to grant me the dollar promotion after the caller agent messed up and everyone else didn't care to try n fix the situation but Karen even though I still had to pay full price when I shouldve paid $1 for the first month Karen should be the CEO of this company for having such a great heart and real customer service that tried to correct her best when the caller agent that didn't live in Florida altomonte springs sent me to the wrong location and gave me the wrong size Karen is the only one who fought by herself to get me what I deserved m thank you to Dan as well you guys need more people like Karen she knows customer service rather then how the rest of you have disappointed this customer thank you Larry Dotson

The worst place to store. Unfortunately we had items stored a very long time. When we retrieved them they were covered with rat droppings, live roaches crawling around, holes in bags, chewed fabric on collectable dolls and water damage. Yet this company raises their rates every single year by a large percentage, large, tried $100 more a month...moved out to competitor.

Facility was clean and convenient location. Thanks Dan for suggesting the Public Storage app!

Karen was extremely helpful when I was there the other day.

Was looking and pricing out storage units. A very nice lady named Karen was very informative and helpful. When I am ready to rent I will definitely go there.

Karen is an amazing person very pleasant to speak to. She was extremely helpful and made the process for me go very smooth. I look forward to working with her again.

Karen was such a big help and got me set up in a timely manner

This Public Storage location is spectacular, excellent service, professionalism and a friendly attitude always with the intention to help. Karen is very professional, she always helps me with whatever I need and provides me with the necessary information to give a good service.

This morning I had the pleasure to work work with Karen she was professional and personable she is an asset to public storage thank you Jackie Freeman

Karen in this office is amazing So helpful and knowledgeable Highly recommend this place

Thank you Karen :)

Karen was very sweet and helpful. Thank you.

Miss Karen is SUPER AWESOME!!! In over the 12+ years we have rented storage units, Miss Karen is by far the BEST MANAGER we have EVER had! She is warm, friendly and very professional, ALWAYS going ABOVE AND BEYOND WITH GREAT CUSTOMER SERVICE!!!

Karen has been very helpful and accommodating. Very professional and friendly

Karen did a great job showing me the units available and was very quick with getting me a storage spot. I was in and out in no time.

I had an amazing experience the day after hurricane Nicole. Sue Kim stepped in and monitored the gate for us just so we could get access to work from our unit (the facility was without power). Thank you Sue Kim

We were looking for a storage ALL DAY, reserved online, but when we arrived the storage was not big enough. But Karen was the biggest help ever. She offered a perfect spot for our truck. Her customer service was fantastic. Karen had a welcoming personality and was knowledge of her job. Thank you Karen.

Karen's the best ever. Come to521 s state Rd 434 Altamonte Springs FL . She's an angel.

5 star service

Ms. Karen was more than hopeful with finding me a storage unit as well as showing me how they looked inside which brought me to actually upgrade from the initial one I chose! I would definitely recommend this public storage, and Ms Karen who was very helpful ❤️

I would like to thank Karen and Rachel for all their fine informative, professional, knowledgeable, kind and very caring service at the Altamonte Springs store on 434. Thank you for meeting my storage needs today. Both of these ladies went above measure to help me and make sure my needs were met. Both Karen and Rachel gave me world class customer service. Karen and Rachel, you two rock! Kudos to such amazing assistance and service. These two are a great asset to the Public Storage team! Thank you very much! All your help is greatly appreciated! Best Regards, Carol Walker

Karen was very helpful and efficient.

Karen has great customer service!

Karen was so amazing and went above and beyond in regards to customer service. She was so kind and helpful during my experience at this location. If I need storage services again, I will come back to this location because of the amazing customer service she provided.

Karen was very helpful with the rental process and very knowledgeable. She made the rental experience very pleasant.

Awesome place . Ms.Karen really helped me a lot & got me exactly what I needed!

Karen was awesome very helpful abs she explained everything into details the property is nice and clean 5 service I highly recommend to store here

Great service by Lilith!! Clean facility

Very professional, courteous , world class customer service provided by Max On Christmas Eve day can’t ask for better! Six months later , after giving them permission to direct debit rent amounts , guess what thay raised rent without any notice for 23.53$ a month! After talking to upper managment they was able to decrease amount of rent to acceptable level. That’s the way supposed to be , thank you !

As with my previous experiences with other Public Storage locations, the manager was professional, extremely helpful and definitely went above and beyond to get me into the best space for my needs. I would highly recommend Karen to everyone!!!

For the last 15 months I have rented 3 air controlled units. During that period at 521 S State Road 434 in Altamonte Springs Florida, Karen was exstemely helpful and always available to provide complete information. Karen also kept the facility very clean and empty units prepared for the next customer.

I originally spoke with Karen in the front office at the 521 S SR 434 location back in October 2021. She was & remained a pleasure to do business with as she's personable, knowledgeable, & friendly. This location is clean & was impeccable every time my son & I visited. It always looked the same & everything was in working order. I would highly recommend contacting Karen at Public Storage for your next storage space needs!!! She's the best 5 star lady.

Buen servicio muy amable thank you KAREN…

Karen was very helpful and nice and made everything so easy and helpful

Karen was wonderful helpful thanks

Max was very professional and helpful.

Karen was so helpful and accommodating for us! I wasn't expecting such a great experience from someone with that name (: (haha jk). She was super sweet, definitely come see her for your storage needs!

Karen showed excellent customer service from beginning to end. I signed up for a unit right away.

The following is an updated on the below review. I am changing the review from 5 starts to 1 start because I came to the facility after packing and un packing my truck and taking it to the 3rd floor to find out that the lock Max placed in the unit does not open. I called the customer service phone number for assistance and was transfered to the manager's voicemail. I waited about 1/2 for a return call but nothing so now I need to bring down all 12 boxes, put them back in the truck and go home. Totally unacceptable!!! ***************************************************** Great experience on having to rent a storage unit last minute. Max was awesome!!! He was very knowledgeable and professional... took me on a tour, and I was able to rent a unit immediately. Highly recommend this Public Storage facility in Altamonte Springs, FL.

Karen the property manager is the most Experience and helpful agent I have ever Had the experience with at public storage.

Max provided over the top customer service. His customer service was one of the reasons why I moved my things from my previous storage location to this one. Thank You so much

Great friendly, professional service. Clean units. Highly recommend. Property manager Karen is outstanding.

Karen helped me obtain a unit fast and easy. Great customer service

Used their services to get new storage at location for my vehicle. Max was on top of everything from the get go. Great customer device and very knowledgeable on options for storage.

Karen was super helpful during the process of my storage rental. Highly recommended choosing here for storage needs! 😄

I have rented storage places before but today's experience was definitely the utmost best. I was welcome by Karen with a smile, courtesy, professionalism and I can go on and on. I couldn't resist renting a unit from her even though I had a prior reservation with another company that charging me less but I realized that you always get what you pay for and I wasn't going to keep playing the game. Karen was certainly the best in customer satisfaction so if you are in the market for a storage unit please don't hesitate and visit Karen on 521 S State Road 534 in Altamonte Springs Florida.

Karen help me in my time of need and gave me the best rate a great unit ask for her help if you come here ☺️

We needed a storage unit asap and we came into this location and the lovely Karen helped up along the way and showed us the storage units available she is so sweet and really helped us out during this stressful time! Thank you again for the amazing customer service Karen

Tracy was nice and helpful I'm thankful she was here

Tracy was so friendly, and she explained to me so well, I highly recommend this place

My Beautiful Karen is the best person in the world!!!! Will do everything she can to help you!! What a Gem!!!

I had a couple of maintenance issues. When I told Elmer, he was able to quickly resolve both issues. He was pleasant, professional, and a great asset to Public Storage.

Very Clean facility and Manager sue was very helpful .

Very well secure area

Karen was very helpful and efficient. She even wrapped up my transaction after hours when I had to make a run to the bank. Perfect location as well

Karen greeted us and from the begining, throughout the selection process, a tour of the available units, and completing the account she was so helpful and professional. She was eager to help and answer my many questions. I know she helped me make a good choice. The location is very clean and well organized! I am confident in my choice to choose this Public Storage location.

Karen was very polite and helped us in every step of the process

Karen was very friendly and new her stuff.

The woman that took care of us at Public Storage was very professional and knowledgeable... she treated us very well

Karen was super helpful and the facility is well maintained!

Alexis was great all around showing me the unit and instructions and have such a great spirit, kudos to her service 👏🏽

Alexis was so very helpful, I went to the wrong location. But she figured everything out for me. Made my life so much easier, thank you Alexis. I recommend this location. Great customer service

Karen was very nice and helpful!

Awesome, never had any issues Karen has been amazing at making sure everything was taking care of and running smoothly.

Safe

Very nice customer service and they hold up to there name!

Walked into this location needing info on a 10x10 unit... Karen went the extra mile to explain the process and offered to show me a unit that I eventually rented. Very clean facility which is also safe and secure... Thanks again to you Karen for being more than patient with me and offering EXCELLENT customer service!!! ...You deserve a raise!!!

Fast service covid safe great location

Thanks Karen!! This place is kept so clean, safe, friendly, & staff is great. Karen who assisted me was very helpful, thorough, and quick to get the paperwork done. Thanks Karen!!

Wonderful experience.. Nice fast easy & dependable service. Customer service is on time..

I just love Karen she was very professional and may this process very easy thank you for caring it’s the little things 🥰🥰

Had a very pleasant experience with Karen! Super kind and courteous; highly recommended!

Karen was so kind! First time I lease a storage space and she walked me through the entire process with patience.

Have a unit there; it is easy to access. No issues today. There were no flat beds to use; probably could use one more.

Can't get out gate

Visited this office to make an out of state storage payment and was attended by Brianna on December 27, 2020. She is a courteous and professional person that interacts with an appealing personality. She represents your corporation in a positive manner. Transaction went well. Office looks fine. She should be commended.

What a nice secure place this is. Not only that, but Karen was very kind and helpful.

Brianna is awesome!!

The rental process was extremely painful, but the time we’ve been renting the unit things have been good.

Good value, always staffed and convenient

Brianna was very professional and courteous, she also made everything quick and easy keep up the good work.

Linda Carter was very professional, knowledgeable and friendly!

Contacted Linda Carter for some updated information. She was very helpful, friendly and gave great customer service.

Sophie was a huge help during the move out. Had to hire a locksmith to come and cut my lock for me and Sophie helped make the process smooth and easy! Best interaction I’ve ever had!

Good service

Justin was very professional, and helpful in answering all my questions about renting a Storage Unit at this location. Made the experience very easy,

Very knowledgeable and helpfully

I needed a place to store some junk, and found Public storage. The place is well kept and very clean. I dealt with Chris, he was up front with and very professional.

Great customer service , always satisfied in every vist Always greeted kind and friendly by Christopher and making sure i leave with out any worries

Christofer me trato muy bien, me explico las opciones... Me gusto la atencion...

Worst customer service ever! We made an online reservation, and when we arrived to complete the paperwork, Karen informed us that they didn't have any of the unit we reserved available. She said a reservation reserves the price, and not the unit. How can you reserve the price for something you don't have. She didn't put forth any effort in attempting to locate a unit at another location or finding a comparable unit there.

Quick, friendly service, and definitely knowledgable and eager to help. Not to mention a clean and secure property!

Christopher is very professional and helpful! Clean property. Safe.

I was so grateful to find a clean, temp controlled space that was big enough and affordable for a quick move. The staff is wonderful. The day of my move, I went to pay the movers once they were done, and couldn't find one of my credit cards. I figured it was in the pocket of another jacket, but since I had just packed everything I just couldn't look through stuff... but it weighed on my mind so I put a stop on my card, etc, etc... The next day, I get a call from Chris at Public Storage, letting me know that another client had found my card and ID and turned it in to the front office! OMG. Thank goodness for cool and wonderful people. I was so happy to get my card and ID back and I want to thank the honest, caring person who found my card and ID and returned them. It really confirmed to me that I had chosen well.

Christopher was awesome!!! I’ve had a storage unit here for a while and I’ve always hated dealing with the employees because they’ve been miserable and not very helpful (if I had done a review previously it would’ve been 1 star). However, I went in tonight, dreading having to deal with one of the other employees, but I was pleasantly surprised when I met Christopher! He was very nice, patient, helpful and he got me all set with transferring my unit. I really appreciated his help and truly changed my views on this location (he’s the reason for the 5 stars).

Reserving the storage unit online was fast and easy. When I went to the location Christopher helped me. He was very knowledgeable and very upfront about everything. I highly recommend this place .

Christopher’s customer service was excellent. Property very clean and safe. Highly recommended.

Christopher was very helpful and knowledgeable! Great place!

Great customer service

Christopher was very knowledgeable and friendly. He answered all my questions. Great place!

BE CAREFUL WITH THIS PLACE. They are collecting $35.00 late fee from me when I set my account up with auto pay. I received two calls two days in row trying to collect like I am some dead beat that doesn't pay her bills. I told them I was coming in to resolve it on Monday, but I got a second call on Sunday. who in their right mind calls people on a weekend, and in the morning. When I went to resolve the situation they told me I didn't sign up for auto pay. I have auto pay on all my bills. i REQUESTED AUTO PAY AND PRESENTED MY CREDIT CARd. I don't have time to run around paying my bills. Despite an error on their employee they are setting strong about this. Don't count on their management, because the district manager didn't call me, and three calls to the regional manager went unanswered. BE CAREFUL THEY DON'T RIP YOU OFF. Also, packing materials at U-Haul are half the price.

Visited her earlier in the week and let me tell you Loren was amazing

Christ was helpful

Great service .. worked with Christopher

Very profession courteous and friendly staff Linda Carter was Awesome Thank you for all you do, please know its truly appreciated!!!

Helpful & Friendly

Christopher fue muy amable atento, cordial, al explicarme sus servicios y ayudarme con una llamada y comunicarse en ingles. Excelente trabajador. Felicidades!

CHRISTOPHER was very helpful.

Christopher was very helpful, knowledgeable, and efficient. Grateful for his service. Great place to store your things!

Excellent Service ! Christopher was so helpful - going thru a challenging time and he made this transition smooth. The call center did not give me all correct info but Chistopher fixed that - highly recommend

Linda was very Professional and complete. Great to work with.

I visited this location recently to get some information and view some storage spaces and Linda C. was such a wonderful help! She was friendly, knowledgeable and very patient with me. She made my visit stress-free and I actual feel more confident and comfortable with my future storage needs!

Blanche was very kind and helpful.

Virgie johnson was very helpful with storing my unit today

Miss Virgie provided great customer service and has a wonderful personality. She made my time awesome. Thanks miss Virgie.

Virgie was very helpful with tentimg me my space today

Virgie was very excellent with great Customer service. The process was easy and simple

Virgie helped out today was amazing

Virgie has great customer service

I stopped in to check out the sizes of the storage units and Sharon was awesome - she gave me all the information I needed and took me on a tour of the location and showed me the units. I signed up then and there and she made the process super easy! Thanks for a great customer service Sharon! You rock!

Ms. Sharon showed me Excellent customer service!

Sharon was very professional, helpful and friendly. She showed me the most convenient way to move my items to my unit. She was not pushy but great is sales. I ended up buying everything I needed there due Sharon as she is awesome. Fran

Sharon is a wonderful associate! She was better pleasant and informative. She showed the most convenient ways of getting to our unit. And where to locate transport flats. I had a great experience with her and recommend this facility to anyone in need of storage.

Very easy and friendly. Quick move in with a dolly to help. Great customer service!

Nice person

We've been using a storage space here for several years and have never had an issue. When we went in to upgrade, everything was easy and straight forward. We were helped by a lovely and helpful Miss Sharon, and we are definitely staying while such nice people are here to work with!

Sharon was amazing! very friendly and knowledgeable! thank you sharon!

Awesome place to store your belongings... Customer service is awesome! Highly recommend

Very expensive

My day today was perfect marie gave me the correct info i needed so when i store my goods in a few months i know exactly what to expect,,,Great service she gave me, answered all my Questions in english and some in spanish. i would come back any time to the property with these good employees who greet you with big smiles

Marie thank you for your great service i see you in one an other propertys i go to pay my Bill but its been so long i didnt get to see you . Its been long that i paid my storage here in this property and you were sweeping all out of the building it smelled so clean inside súper great service when just coming inside the store with a big great greating of hi how can i help you and thanks have a blessed day ,,,you Rock Marie

My experience was great here at the Altamonte location. Shanita was awesome and very professional. She made sure I got a great deal and amazing service. Thank you and I would definitely recommend this location to anyone.

Shanita was so friendly and helpful through the whole process! I highly recommend this location.

Just came from public storage and although I wasn't able to get the unit needed, Shanita was super helpful excellent customer service. Wish they had a unit available.

I came to Public Storage today already frustrated with the day, and then the young lady Shanita at the desk with her wonderful customer service eased my mind. She found the best storage unit to suit my needs and gave me options to protect my personal belongings. Her personality was wonderful and took away the negativity the day had started with. Thank You Public Storage for hiring a well put together individual, Shanita to your organization! Lydell

Shanita was great. Provided exceptional customer service broke down my fees and monthly cost which I greatly appreciated. I would recommend this location to anyone in the area looking for a storage unit.

Shanita was fantastic! Told her I was interested in downsizing my storage unit. She placed me on a waiting list and promptly called me two days later to inform me one was available. Now I'm saving $$. Thank you Shanita!

SHANITA IS BY FAR THE FRIENDLIEST MOST PROFESSIONAL PERSON I HAVE EVER CAME ACROSS. I WISH WE HAD MORE PEOPLE LIKE HER IN THIS WORLD 🥰🙏🏾🙌🏾😘

Great Awesome service from Ms Shanita! Thank you for easy servicing!

Shanita is an awesome manager here and is always there even in the most random situations ❤️

Kristina and Linda were so helpful and awesome getting my problems solved..They are great customer service experts who really care.

Shanita Was great ! She was so friendly and helpful. Very knowledgeable and professional. She took the time to help me pick out boxes and even loaded them in my car for me. I have never had any one do that . It was refreshing to have such great service.

Linda was so helpful and nice!! Definitely give her 5 stars!!

Shanita was very personable and helpful as it has been a while since the last time I needed a storage unit. The whole process was so fast an efficient. This location felt very safe and was very clean.

Shanita is all I know. She makes the Public Storage experience awesome. Helped us so quickly.

Shanita was helpful and courteous one of the best locations I been to

We weren't happy about this because they gave us quick increase price per monthly, it's only 4 months since move-in.

Shanita is the best representative. She helped me find the cheapest location with my required size. I'm very thankful Shanita for helping me getting the exact storage size I needed for my one bedroom apartment.

The staff are awesome

Shanita is a amazing with her customer service and she kept my experience a great one!

Shanita is awesome .. very knowledgeable about what I needed and her personality was phenomenal ..

Shanita was super helpful, and had knowledge of all the services offer. also very nice and friendly.

Shanita is awesome. She was able to answer every question I had. Welcoming personality, informative and keeps the store organized to find your packing needs.

Shanita was very nice and very helpful showing me the storage unit.

Shanita was very professional and explained all the options I had for available units. She brought me to the unit to make sure it was adequate for my totes and she was very polite during the entire process.

I have been a storage client at this property for over 6 years and have been overall satisfied with our storage situation. Recently, I had been searching for an opportunity to reduce my monthly storage charges by reducing my storage space size by relocating to another unit, attempting to gain a rent reduction, etc. when I learned that a new promotional rental rate was now in effect but not for our currently occupied storage unit. Working through the local rental managers Linda and Shalita, I accessed District Manager Jeff Van Hoose and was able to work out a transfer to another unit at a substantially reduced rate, and I am most appreciative of that. Linda was particularly helpful in completing the transfer documents with me and in showing me the new unit, including installing our new security lock. Linda was very kind, personable and professional in our transaction

Shanita was very helpful and nice

Shanita and Linda were very pleasant and professional . This is my first time having to rent and they really made the experience a great one .

Shanita was a great help in showing me and my wife the facility and explaining everything to us with a smile.

Shanita gave me great service

Great service and location

Shanita is professional, courteous, knowledgeable with good customer service she answered all the questions... sadly she can't give me a military discount but that's alright she was very good thank you

Shanitta was excellent person, very helpful!

Yasmin did a great job showing us the property and explaining all the pricing options and the different moving tools that were offered.

My mother and I have had such a tough couple of years and Shanita was certainly an Earth Angel sent for us. Her kindness and helpful nature really made our struggles and overwhelming chaos during our moving process so much better. We all know what moving entails and having the right help with the right attitude makes it all better. I am not always eager to write reviews but after over 2 years being at that location and dealing with the Amazing Shanita, I felt compelled to write a review. Someone can be nice, polite, kind or helpful one time or the first time...but after over 2 years of just that, well, let's just say, she deserves more than just this lousy review but I know it is a first step and reviews are important. I take time in reading them all before doing business or purchasing merchandise so I judge them to be important and relevant enough thus why I am leaving this Heartfelt Review for Shanita. THANK YOU SHANITA. Thank You for your patience with my 65 year old sweet mommy. Thank You for always assisting her, being Kind to her and walking her through her monthly payment. Thank You for being there for us and treating us like family, not just customers. We are Grateful beyond Words!

I came in with many questions Shanita was very patient and extremely helpful with answering all my questions. I would highly recommend this location. Thanks Shanita for being informative and friendly!

Choosing this storage location was a great decision and Shanita made the process very easy and she explained everything I needed to know. Her customer service is impeccable and perfect!

Follow up to my post. Over a year later I can say that Shanita is genuine in her work ethics, very helpful & kind.. Thank you Shanita for being so helpful and thoughtful during my selection and sign in process with Public Storage.

Shanita was GREAT! Very helpful, patient and understanding to exactly what I needed. If you’re looking for storage, go see Shanita!

shanita and yasmin is such a great duo.. thanks for the laughter today guys

Shanita got some excellent people skills. ..as a marketing and sales business owner I would hire her immediately. Thanks for the excellent customer service

This is a great property and location. The manager Shanita was very professional and extremely helpful.

Shanita was very nice and did a great job providing a complete run down of the location and signed us up. Today was my first trip to bring out stuff to the storage and Shanita was mopping the whole building by herself. What hard working and self motivated person, you don’t see that much anymore. It would be easy to just sit on your a** and not do anything. Good Job!!

Shanita was great getting me setup quick easy process!

8 Aug 18 I was greeted by Ms Shanita she greeted me with a smile and made me feel welcomed even though she was not able to accommodate my needs. She researched to find me what I needed. My experience today was one that I wish I could encounter everywhere I go. Ms Shanita deserves a super special incentive for her diligence to this company. Ms Shanita is a great asset to this company.

Thank you Shanita for making the process quick and easy! And for the recommendations.

Shanita was great! Very personable and friendly! Just hope they fix the elevator soon and get more hand trucks.

Shanita is very helpful and informative!

Shanita was extremely nice and helpful. This was my first time renting and she made the process very easy.

Yasmin is fantastic! Great personality, great service!!

We worked with Suzan and we were planning on closing our storage unit their to go somewhere else. But Suzan was so helpful and realized that they could offer a competitive price and gave us a unit next to where our old unit was pretty much (we were downgrading to a smaller unit). She was so patient in working with us in this transition. We are grateful to her! Thanks Suzan!

Shanita was very professional and helpful as we transitioned to a larger storage unit. I highly recommend this location.

While renting a storage unit i had the best experience with Shanita. The process is quick as I was in and out. Very affordable, friendly and clean. Highly recommend!!

Clean but expensive I'm paying double from my last storage unit and 1/3 the size, but to be fair my last storage was not climate controlled. Employees are always on rounds and I hardly ever see them. I think public storage needs 2 employees per shift

Shanita was such a great help. Even though she didnt have the size needed Her customer service was outstanding and she is a true asset to this place ...

Can you get to your storage when the main office is closed for the day?

I stopped in earlier regarding prices for some units . shay was very professional and knowledgeable when it came to assisting me . she gave me very informative information also regarding the property and its features. When i come back in may i will definitely come back to this property to rent . thank u shay

Shanita was very knowledgeable and pleasant! Help me choose a unit that fit my needs!

Shay is very helpful and give the best storage for my needs.

Shay did a wonderful job. She helped me find the perfect unit that fits my needs.

Shay was very professional with me with getting a new unit, she explained everything to me and was very polite, i recommend her to anyone.. thanks public storage...

Shay did a good job helping me sign up for a new unit.

Shay was a wonderful person very helpful and knows her stuff. Great experience

Shay is very helpful and pleasant!

Excellent

Shay was awesome she took care great care of us !!

Shanita offered the best customer service I've ever received! She was friendly and helpful in this time of moving stress! She should be in charge of all of them!

Shay was supper amazing

Shanita was very professional! She made my experience very pleasant & quick. I will recommend this facility to others because of Shanita.

The property is very nice and clean. The staff was very helpful and friendly but one person really stood out and her name is Shanita. She was very knowledgeable of the company and kept a smile on her face.

Very nice staff, clean facility and very quick at leasing! Thank you!

Shay was awesome! Very professional & knowledgeable about her job! Great experience!

Shay is very friendly and knowledgeable I know I made a awesome choice with Public Storage

I had one of my must outstanding customer service experiences at public storage I would recommend you guy to everyone Rose and Shaliska . Also I'm going go give you guys a shot out on facebook

Shay, was professional and helpful. She made the process very easy.

Shay was great and very nice, recommend to anyone to come to this facility

Shay was very efficient, knowledgeable and friendly. I have never used a storage facility before but she answered all my questions. Very happy I visited your business.

Shay was so amazing! She made the process so easy and quick for me!! Great personality and very sweet! Thank you Shay! :)

Shanita is friendly and knowledgeable of storage needs and availability.

Excellent customer service!

Convenient location. Staff is always pleasant.

Professional service with a friendly smile. Storage space is ample and maintained. I’d definitely recommend this location to anyone looking for a storage company with a good price and great service.

Good place all around and good food.

Shanita was wonderful- friendly, professional and informative. It is because of her that I chose Public Storage and this location.

Excellent service

Shanita was a delight! She was very Professional and knowledgeable. Anyone looking to find storage fast and simple, ask for shanita. Five star experience

From the time i walk in the door Shanita was very professional to the point i forgot i had another appointment. Very good job very good

Thanks for being an awesome employee Shanita. You really went above and beyond with your customer service. You've a great personality too. The world needs more people like you.

Tosha gave very great customer service! Helped me when my storage door was in a jam. Definitely recommend public storage.

Shanita was very pleasant, knowledgeable and patient. I have used this location for several years and always have a great experience. Thank you for the professional service.

Shanta was great. I've been storing for a min and today she saved me money. Great customer service and knowledge of the job

Shanita M

Shanita, is a great employee, she knows her job from top to bottom. Very professional and helpful.

My experience with this location was great. I felt like my needs were a priority thanks to Yasmine. She was more than courteous, I felt I knew her for yrs. I love how she didn't act like a robot or she was just doing a job. She acted as if this was her personal compaby/business..... hopefully the rest of my interactions with this company is just as pleasurable.

Just rented 2 units at this location. Very friendly staff. I really wanted 1 big unit but they did not have that. Yahaira worked patiently with me in finding 2 units that worked for me. Had to go back today to get stuff and had some issues. The front desk person Shanita was super helpful and friendly in resolving the issue. I would highly recommend this location.

Very nice and friendly atmosphere to be in with wonderful people as well; but one particular person stood out who's name is Shay. Whenever I was lost and had no idea what I was looking for she helped me find it, as well as just giving deals that seemed like steals. As well as he nice and sweet personality that I'd recommend anyone to, her the absolute most hands down.

Well maintained, clean and great costumer service by Shanita awesome experience..

The facility is nice and clean but what makes it stand out is the friendly and very helpful Ms. Shanita. She made it a very pleasant experience and was knowledgeable and efficient at her job. Thank you PS & Shanita!

Sanita was fantastic and very helpful! She walked me through process of explaining all the different layouts and storage sizes. The facility was clean as well.

Shanita is a breath of fresh air.

My first experience with a storage facility. Shanita went above and beyond to help me with everything! She helped me find exactly what I needed and she could not have been more friendly and pleasant. I hope you treasure her as an employee. Thank you Shanita!!

Shanita is a great employee with great customer service she makes you feel like family instead of a customer

I was at Public Storage today and my rep was Shanita she was very professional, helpful and pleasant

Great job Shanita ! Very helpful and courteous with wonderful customer service.

My wife and I have rented here for awhile, young man in the office named James helped us and was very kind.

I received excellent customer service from Yvann E!

I have rented two storage units (15×30) at this location for the past 9 years. Each time I arrive on property the staff at this location had been nothing but wonderful. For the last three years my units have been without lights and now have mold issues. When I called the 800 number to inform then of the damages, they were abrasive and not helpful. I was almost ready to leave this company. ..until I spoke with Laurie the Regional Manager. Laurie was wonderful. She listened to my issues, resolved most of them andinducte and told me to go directly to the facility for further assistance . When I got to the facility today, I had the pleasure of meeting Bettye, Relief Manager who was at this location for the day. Bettye was amazing! She took her time to explain what needed to be done, show me the new units, and complete the massive amount of paperwork. Bettye has amazing patience and treated all of the customers that came as well as she treated me. She is a very kind and knowledgeable lady. ..as well as perfectionist! I cannot thank her enough for her making what would have been a horrific experience quite pleasant. Because of these two ladies, I will continue to use this location for my storage needs. Many thanks to Laurie and Bettye! The workd needs more people like you two!

Great service Shanita is such helper nice friendly good service.

Shanita was extremely helpful as well as knowledgeable and curtious. GREAT JOB SHANITA !!!!

Shanita explained everything well and was very detail. I was ready to start moving in know time

Shanita was very friendly, helpful and efficient!

Customer service is wonderful and the unit is excellent....clean and accessible.

Shania was very helpful and has a great personality!

Shanita Very pleasant, explains in details. Quick Overall great experience.

Very helpfull,pleasant.

Had a wonderful experience, Shania was very kind.

Shania she was very helpful and friendly

Shanita's service to has been great and her smile keeps me coming back to pay on time

Shanita . Good place to keep ur stuff

Being helped by Shania at this storage facility has been very helpful. She is very pleasant and friendly. She is a plus for you! !!.

Shanita, the manager was extremely helpful. Took the time out to walk through as well as work with me on the options that best fitted my requirements.

Everything was excellent

Great costumer service and knowledgeable employees ...thank you Shanita

Kia was the best and her boss John is great also love the way she went through my stress with me thanks public storage

Kia was great, stood up while I entered us and greeted..she got us in the perfect unit..Will tell ppl about this property

Great customer service from Shanita. She knew exactly how to update my auto payment and handled it in just a few minutes with a great big smile

Awesome customer service very clean facility...

Great service. Thank you Shanita!

Tim was very helpful. Five star service. Would absolutely recommend this location.

Awesome place

Karissa and Selma are great employees. I recommend this storage facility to everyone looking for a great experience while storing.

Great service! She was a lot of help for our storage options decision.

The staff did a great job of explaining my options and didn't take advantage of the opportunity to try to sell me a space bigger than I needed. Peggy finished my order and was very helpful.

Mrs. Peggy was awesome!!!!! She was quick to find me a storage in a short amount of time. I will recommend this storage to everyone! Thank you again!

I have two storage units at different places, and this one is my favorite. Peggy is so considerate of the fact that I don't need several phone calls when something is wrong with my auto pay...all the staff there have been polite and courteous. I'm rarely there, but when I am...they remember me. I like that. Her personality is TOPS...always smiling and a down to earth person. Easy to talk to about anything.

Peggy and Shanita High quality Customer Service ... Very Nice and Humbling Experience Storage Units are nice and good access

Excellant Professional Customer Service provides by Peggy and Cathryn, Explained everything about the property/unit. Would definitely recommend doing business with those two!

I had a great experience with awesome customer service would recommend Cathryn and Peggy . If you need a storage or packing goods

There are no words to express Peggy great customer service Cathryn was super helpful they are both professionals and guided me the entire way and smooth and easy process with my rental unit super clean and a great location . Thanks so much girls for a great experience . Kudos to both they went above & beyond. EXCELLENCE

I had a great experience at this storage. Peggy and Cathryn were so wonderful and extremely helpful! The storage was clean and secure. I definitely recommend this Public Storage location :)

Well, its been many years that I safely stored my stuff here and now its time to go. Despite a few hot days where the climate controlled units had a hard time staying cool, Peggy has been a pleasure to work with. She was extremely hospitable and made the whole experience worth every penny, thank you!

I rented space here at this location and loved it. Peggy was always there ready to answer questions when I needed her. If I ever need another storage unit again I would definitely come back to this location and I would refer this location to others.

The facility is in great shape and is clean. I have been a client for 2 years now. The one thing that I am very upset about is the sliding glass door. Most of the time it is malfunctioning. I am paying top dollars for a climate controlled storage. With the door being open I am afraid vermin will be going in to the storage and do some damage. I have spoken with Peggy about this issue, she takes care of the problem, but unfortunately her help can only get so far because the the repair people (Stanley Doors) don't perform the necessary repairs to take care of the problem. I have to call corporate to initiate problem solving, so far the sliding glass door is functioning as it should be. Peggy is a very professional and helpful individual and I like interacting with her to care of business.

Peggy is absolutely AWESOME! Her customer service skills as well as her personality are beyond a 5 star. She was so helpful in finding the unit that I needed and made the move in smooth and stress free. The unit is very nice and clean. I would highly recommend to others. Thank you Peggy for being there.

Connell and peggy were the best help! They deserve a raise for their great customer service! Thanks guys!

This is a clean, safe and professionally managed location! Manager, Peggy is extremely professional, knowledgeable and friendly. I am confident of the safety and security of my personal items stored in this facility! I would recommend this location for secure storage!

Peggy is awesome, pleasant and very helpful! Highly recommend here for your storage needs.

Stored some things here for 2 months. The customer service was great and the storage unit was nice as well. They had carts to help you move your things inside and up to the unit. I would recommend this unit to anyone who needs storage in the altamonte/maitland area. Peggy was especially helpful and nice! She was there when I moved in and moved out.

GREAT PLACE TO STORE YOUR STUFF... VERY VERY CLEAN. THE CUSTOMER SERVICE WAS AWESOME THANK YOU PEGGY FOR MAKING US FEEL WELCOME!!! HIGHLY RECOMMEND THIS PLACE :)

Easy online reservations, great customer service once there. Easy and fast!

Extremely helpful, friendly and fast, yet Took the time to explain everything and willing to help and accommodate you. Thank you Peggy and Lucas for all your help!!!

Great place great prices. Peggy is the best!!☺ would recommend to anyone needing to use a storage facility.

Love this place, Peggy is always able to help

Peggy is amazing and help me with my storage needs

Peggy it's amazing, she found me the best unit and suggested what I needed to protect my goods. I will recommend this location to everyone, it's clean and Peggy makes you feel right at home.

Management and staff @ this location is very friendly and knowledgeable.

Peggy was great. She was able to get me everything I needed. She made my experience great.

We would like to comment on Peggy who assisted us in finding the proper storage unit for our household items. She was very detailed and knowledgeable and took her time explaining what the cost would be, how to gain access to the property, the hours of operation, etc.

Peggy has always been awesome to work with.

Feel like my belongings are safe here. Staff is very helpful and patient.

The people are very professional and courteous. I definitely recommend them.

Good service

Shelby rocks!

Shelby was wonderful 5 stars. Her professionalism is a credit to the company.

Connell was awesome, helped us get what we needed for a great price!!

Connell, save me money today. A great personality I'm very helpful with what I need it I'm going to come back here again. Publix stores has some great managers, Cornell was awesome.

we just got a unit, and Shelby service was berry attending and professional tanks Shelby for you help

Great people and service, thanks for all the help!

Peggy was very helpful after 2 day of looking was please with the service and facilities.

Peggy was professional yet friendly. We had a great experience. She explained everything very clearly especially for someone that has never rented property like this before. Good Going Peggy. Thank you

Connell is a very polite and caring gentlemen he help us with providing us with information about the services.

The service we received by Peggy was great and her attitude made us in great mood. The best part of that moving day.

Connell&Peggy Great personality,very happy big smile,wonderful customer service also great listerners😊

Peggy was extremely kind and helpful! I would definitely recommend this location!

Peggy was awesome,great attitude and immaculate customer service. also john was a great help;very accurate with size when it came to helping me decide which size of room to go with.over-all a great experience. thank you guys very much.

Peggy was awesome..! Great customer service still and answered all of my questions before I had a chance to ask them.

I was there on Thursday to rent but available spaces were too small. The guy there was helpful(Maynard) and the property is nice and clean I was looking for a big space for my 5 bedroom items it is close to where I live

This storage place was easy to get in and out of and Peggy made it quick and easy to complete the paperwork. She was friendly and efficient.

Antje was extremely helpful and answered all questions in detail.

PEGGY is the BOMB! I am treated like a human being and not just another customer or number. One would expect a large "Franchise" like Public Storage to lack in personal service because of the volume of business they do and the national branding and recognition they get. Peggy always remembers my name and always greets me with a smile. Sometimes corporate policies aren't always black and white and Peggy knows exactly where that line is. As a business owner I can appreciate an employee like Peggy and without making an offer to steal Peggy I can say without a doubt there is always room for a Peggy in my organization. I recommend Public Storage and this particular location to anyone looking for a place to store your valuables. The facility itself is clean and well kept. Security is top notch and the air conditioned units are especially well kept. Thanks Peggy and Public Storage on SR. 434 in Altamonte Springs.

Public storage is really great! I originally had a reservation elsewhere but the move costs were escalating and I needed to cut corners somewhere so I called Public Storage and they found me a storage unit sized to my needs with their $1 move in promotion which saved me over $100. Peggy was so sweet and very professional, went over the contract thoroughly, ensured I understood all that is required. She ensured the safety and confidentiality of my belongings and I love how easy it will be to access my unit if needed. I am very happy with the speed and courtesy of service.

We moved items into a unit at this location on the 4th of July weekend and Peggy provided fantastic customer service and treated us like we were friends. She helped us reserve an additional unit and allowed us the flexibility to see what size we would ultimately need. I highly recommend working with her! Thanks Peggy!

Used this location due to the reviews. Dealt with Peggy who was extremely helpful and informative. I sense my belongings will be secure at this location. Thanks.

i was in desperate need of storage and it was a little after 6pm. Susan was just leaving for the day. i explained my situation and yes she clocked back in and rented me a unit. she was GREAT!! Thanks Susan the property mgr and thanks Public storage for helping a person that was in need.....

Facilities are clean. I have a large number of packages delivered for my work. They allow the UPS of FEDEX guy up and in. The staff is always friendly and helpful.

Susan has been both very pleasant and very helpful in helping me to obtain a storage unit. When I initially registered on line, she was very timely when she called to verify my intent to reserve a unit. When I came in, she was very informative and efficient in setting up my account. Since, I'm still getting used to having a storage unit, I appreciated receiving her reminder call and I immediately went to ensure my payment was made on time. The facility is very clean and I feel good about having my personal items stored there.

I have never rented before when I came into the location on SR 434 the person behind the counter was very helpful in all my needs in renting a storage unit. Susan the property manager was very helpful (excellent personality). I would recommend this facility to all my friends that need a storage unit.

We have had our unit for a few years now, and this location is always so accommodating. They always contact us if they have questions and the service is always wonderful when we have questions. It's nice to know that there are still pee you can trust out there.

Susan was very helpful on our visit. She was really nice and helped us save with a good purchase rental! Thank you.

My son is a soldier and uses this location to store his personal property while he's away. I recently rented a space to store some items while I sell my nearby home. Susan and Connell made the reservation, inspection, and setup process so easy! You won't find any place with more attentive and friendly personnel. The property is always spotless and in great condition.

I received superb service from Connell. He was very informed and helpful during my visit. I was very skeptical about renting a storage before my visit, but Connell made me feel very comfortable and reassured that my belongings will be well taken care of at this facility. I would highly recommend this location to my family and friends.

Great customer service! Property is clean & safe.

We've had a great experience dealing with Susan at P.S. Since we live in Europe for more than half the year, we need to know that we have a personal contact when we have any questions about our storage situation. Susan is always ready to help, is very efficient, very friendly. She found us the best unit for our needs, and the location is perfect for us. We met Connell on our last visit to this P.S., and he was ready to assist in every way to make sure we continue to have a perfect solution for our storage needs. 5* to both these great employees and for the extremely clean and excellent facilities at Public Storage, Altamonte Springs.

The young man on this property was very friendly,polite, and informative. He posses very great customer service skills!!!

Connell & susan , very helpfull with all my needs. Can count on them ! Great job connell & susan !!!!!

Great service from Susan and Connell

I had a really great experience! Connell was VERY helpful. He greeted me with a smile and remembered who I was from talking to him the day before. Connell took me to the storage unit I will be using and explained the hours I will be able to come and go. He helped me with all the paper work and went over the lease thoroughly. All in all, I had a wonderful first experience and I would definitely reccomend this Public Storage location!!

Quite honestly I was hesitant to visit because of a very bad experience years ago in Chicago. Its close to where I live now and I needed some supplies so I figured I'd try this location. I was in a rush for time and thought it was closed. I didn't see anyone when I pulled up. A truck pulled up beside me and asked if I needed help. I was surprised to learn that Susan was heading out and turned around to help me. Usually people don't have time or ignore potential business but she didn't. I've never had a problem with Public Storage....the rates are good, the place is DEFINITELY clean and have a good variety of supplies. However I have found that the customer service is usually lacking....not here though. Very professional, knowledgeable but personable as well. I told my wife and she was like, " Must be Southern Hospitality", I just laughed and said, "Must be". Totally different from our last experience.Thank You Susan.