Public Storage Self-Storage Units at 2301 Lawrence Ave NE, Washington, DC

Taquetta has superb customer service skills and is very professional! Thanks

Taquetta is a asset to the operation The customer service she provides is spectacular. She is knowledgeable and very pleasant

I love taquetta customer service she is great always making sure I’m ok with everything she consistently makes her rounds to make sure everyone storage space is lock in secure so I’m just very thankful of that

Taquetta was great! I was having problems with opening up the storage unit; however, she assisted me by not only opening the unit but changing the lock so that I would not have trouble closing it. She is so professional with a pleasant and humbling mannerism. First time ever utilizing a storage unit and because of her, this will not be my last. Best storage facility in the area. Please ask for Taquetta when you come here!

Great location. Nice and friendly staff. Clean building. No complaints. Will recommend to others.

My storage unit lock was changed on my storage unit without any notice given to me. I didn’t receive a phone call, voicemail or email from the property manager or any store personnel. I understand my rental agreement says emergencies do happen and that sometimes the unit needs to be accessed but how do you change a lock without informing someone? Especially when the gate/unit hours are open before and after the office is closed. I tried accessing my unit before office hours when you can still access the gate and your unit and I was unable to enter my unit and had to wait for Laquita to come into the office at 9:33am and open the door. I was informed by her that my lock and other locks had been changed because they had to do work on my unit but she wouldn’t explain to me what happened to my unit, she didn’t apologize for the inconvenience, she didn’t explain to me when this took place and said she had nothing to with it. She explained there might have been a flood or something but she wasn’t sure and that I had a free lock and that I needed to sign a blank envelope that I received the new lock and keys. The office is not always open when the gate or access to the units is open so this was a huge inconvenience especially when trying to move large items with someone assisting me. I asked her to put herself in my shoes but when people have no empathy it’s hard to expect that. Gladly, The universe has a way of settling things when you are mistreated.

Taquetta Jamison was totally awesome..... The best customer service I've had in a while.... Highly recommend...

Excellent customer service... Taquetta was a pleasure to work with.

Tequesta is the 💣. Com very pleasant all the time.

Very efficient. Drop-off was smooth and simple. The guy that received us was very polite

Lakita was great to work with and provide exceptional customer service!

Taquetta is amazing and wonderful ❤️

TaQuetta, was very helpful and knowledgeable when it came to helping and assisting me with the in and outs of the Public Storage Space. Exceptional service!

Very nice

Great customer service... Taquetta was awesome

The facility at the Herndon (466) location was clean and the manager, Hunter, was very knowledgeable and accommodating. I ultimately did not require a storage unit, but when I do, I'll be returning to this location.

Taquetta was skillfully helpful. She assisted with everything I needed. She was very pleasant... beautiful smile!!! I will depend on her .

Taquetta is always pleasant & helpful

Great place to store your valuables.

Great Location

I love this public storage, Ms.Lakita is so nice to me. Helps me with my needs and always greeting me with a smile.

Very helpful and patient with me loved her service

Taquetta was very helpful!

The service at Lawrence st public storage was the grandest. Taquetta was very nice and helpful with everything The location was great and convenient. That for everything

Taquetta Jemison is the best service representative that one can hope for in any establishment. I recommend Public Storage w/ Taquetta to all! Thanks!

Friendly lady

how much does it cost to cut a lock?

Very helpful and explained everything thoroughly.

Lakita and Taquetta beautiful ladies courtesy was great. Thank you very much for your service sincerely Ronald Gray.

Taquetta was fabulous.

Taquetta was very helpful, kind, an very heartwarming.

Kind of expensive but good customer service

Taquetta was extremely helpful and had excellent customer service.

Great customer service! Thank you Public Storage team!

I chose this location to store all of my possessions while traveling based on price. Because of this, I did not expect it to be so clean and well-kept. I certainly didn't expect the person at the desk. Taquetta was extremely helpful in upgrading me to a larger unit, and gave me the closest unit to the elevator that was available. She showed me around, made me laugh, and made me trust the company. I will always recommend Public Storage just based on our interaction. As she was leaving for the day and I was sitting outside waiting for my ride, she stopped to ask me if I was going to be ok. It makes me happy to know my things are being safeguarded by people who actually care.

Taquetta has very professional and helpful and clean facility

The storage is clean and rates are reasonable and the staff is knowledgeable friendly and helpful l would recommend

Fast and easy and they had they have the best customer service

Taquetta customer service was amazing. She was very helpful and accommodated all my needs

Lakita and Taquetta (spelling may be off) are absolutely amazing. They are professional and courteous. We started out unit last night and started moving items inside when we noticed a bat. They were able to clear it out for us without any issues. Really appreciative of them

Taquetta is an angel 😇. She was very helpful and made the experience much easier by answering my questions, and explaining everything to me. She's a huge positive at Public Storage.

Lovely experience and very informative

Taquetta was very helpful & informative. Great management & location.

Taquetta was Very professional and polite

Help was excellent!

Customer service was great and Taquetta Jemison is the best I'm so glad I got the chance to meet her made me feel like I was back home in Georgia

Taquetta is the best

I been using this public storage for over 2 years, since being here Taquetta is FANTASTIC!!! She is very smart, patience, helpful, a wonderful multi-tasker, a great asset to have at this location.. I have seen and experienced her high quality customer service from her each and every time I've gone. The whole staff is fantastic as well. Taquetta and the whole staff earned and deserve a raise.

Taquetta ia always helpful & courteous. Great Location.

Taquetta was very helpful and displayed exceptional customer service, not just to me but to others She deserves a raise🤓

Great location. Never had any problems. Come check them out!

Taquetta was very helpful and I got everything done I need to get done I would love to keep my stuff here forever talk to you later bye

Great customer service from Taquetta.

Taquetta was Very helpful, and this is a good location

Taquetta has amazing Customer Service. Very helpful& attentive

Worked with Angel at the front office for my storage unit and she was amazing. Super friendly and attentive. She helped with everything I needed to ensure a smooth move-in. Highly recommend her and this location!

The Best Customer Service and Representative Public Storage or Any Company Can Have! Any Company Would Benefit From Having Angel Represent Their Business With Excellent CustomerService!

This location is very clean and quiet with very capable employees. I have told a couple of my friends how nice a location this is. The management is helpful and courteous.

The best of both worlds! Great service & great location. Excellent staff.

The front desk manager angel she is one of the greatest

Angel is a great public storage worker a phenomenal young lady

Taquetta was very very helpful !!!

Buyer beware that the rates they use to get you in the door are only a fraction of what they will be charging you within a few months of moving in. I rented a 10x10 unit and within 12 months they increased my rate from $108 to $180 a month. Current market price for an identical unit in the same building is $105. Would not recommend as any sort of medium or long term solution.

Taquetta was amazing. She went above and beyond for me. Wonderful customer service.

Angel was amazing! Great customer service and quick turn around.

Very nice customer service from Angel

Great customer service

Very quick, kind and helpful customer service!

Yes Taquetta was very helpful very precise when everything I need to do and show me the container and I was real happy with the service

Angel is amazing employee customer service is bar far the best.

The facility is clean and well maintained. Taquetta was excellent. Appreciated the time she took to get everything arranged for the move. She is definitely an asset to the company.

Staff is always friendly and answer any questions that you may have. Always go above and beyond with everything.!!::))

The young woman at the front was amazing! I didn't catch her name but she was short and full figured. She was very considerate as it was cold out tonight and we were waiting for our lyft. Thank you so much!

Staff always on point! I had to transfer to a smaller unit and Angel was super helpful through the process. Appreciate all ya'll do.

Absolutely love this place this my second time here! Especially Angel and Taquetta very helpful individuals. I give this Public Storage 2 thumbs up!

Grate customer service

Public Storage was easy to set up and the staff was so helpful in getting me what I needed promptly and with exceptional skill. Angel was incredibly attentive and went out of her way to make sure my experience was incredible! Highly recommend.

I was very happy with her services!

Best prices. Awesome staff Ms. Taquetta is one in a million.

Great

I made a silly mistake and rented the wrong unit online. Angel was awesome and made quick work of getting me into one that met my needs. Awesome service!!!

Very helpful and respectful

Ms. Taquetta was very knowledgeable, professional, & helpful in me obtaining Storage Space!

Great customer service the ladies there are great and have a great spirit will show you around and allow you to see what your renting 10/10

Excellent customer service. Smooth transaction.

It was a wonderful experience, and was speedy, and very good customer service

Angel was a great help. Helped me make my move easy!! Thank you

Always a pleasure working with the team at this location. Special acknowledgment to Taquetta and Angel. Thank you both for providing excellent customer service.

Very helpful

This place exhibits great customer service. I was assisted by a employee named Angel and she did an amazing job answering any questions I had as well as being patient with me throughout the process. Great prices and good people. Glad I did business with her!

Kevin was outstanding very good customer service

They have really been helpful to me. Being in transition between places can be stressful so when I have called about my unit Kevin or the young lady who also works there have been very helpful. I really feel comfortable with my stuff stored there and the facility is immaculately clean. I noticed that the first day.

Great Customer service, your company needs to clone Ms. Taquetta and put her at every location.

Taquetta and staff was kind

clean environment, excellent customer service. Taquetta was very helpful with my storage rental and supply purchases

KEVIN WAS VERY HELPFUL!!

very helpful great customer service!

Taqueda was fast and professional! Move in was very easy. Thanks again

I had a shockingly good experience here. We had to store some items between our moves, and using this storage unit was by far the most pleasant and smooth part of the experience, all thanks to Taquetta, who was wondering and extremely helpful when we were very stressed out. If you’re thinking of a storage unit, choose this one, and hope you’re lucky enough to come when she is here!

We had a great experience here! It was easy, safe, and convenient to store our belongings when we had to make an unexpected move. Taquetta was amazing and helpful in particular - her incredible customer service really made the place special. Thank you and we'll definitely come again if we need a storage unit!

Very helpful!

Bathroom was clean & well stocked

My customer experience was excellent. Very experienced and knowledgeable about Her job. Good rates

Taquetta & Carla were very refreshing!

I went to public storage today my experience there really great and kevin & taquetta was on there job and very nice and I am going to tell all of my friends about this location

My first impression with public storage was online and it was simple,easy and quick, and then when I got there , the Clerk Ms. Tekeata I'm not sure if I'm spelling it right was just great smiling the whole time clearly explaining everything that showed up on the kiosk was the same as she was explaining, if only a lot more of business has friendly and experience clerks as she was it would be great and I look forward to recommending this company to family and friends.

Entrance is a little cheesy

Mr. Kevin was highly personable, professional, cheerful and clearly positive. He knows his job and has an excellent public relations. Thank you for your reception and assistance. Great job 👏👍🏾. Blessings to you. Rita

Great great great customer service very beautiful and helpful person Thank you fir Ms T ..TQuetta

Tequesta was very hopefully took the time and explained the contract and gave a very informative tour of the complex 5.5 stars

Wonderful Customer Service!... Taquetta is Amazing!

Janay is the ultimate professional, very pleasant.

Great location, clean building, staff was very helpful especially the manager

Taquetta resembles the highest in professionalism and kindness this industry has to offer. Public Storage ought to consider having Taquetta train other managers and employees in the company!

She was very help

Taquetta did an amazing job with providing what i needed. Eventhough i was a little frustrated she made me feel so at ease. What in with a frown and walked out with a big smile from ear to ear. She did an outstanding job working with me...thumb up luv

I went to purchase a storage unit and there were fees attached that I had no knowledge of until I asked about them such as insurance, locks because I had my own lock so I was wondering why the initial fee was so high when I was offered one month free. I was told by Taqueria to leave her a 5 star review saying that she was amazing after I had completed my purchase which was akward at the time. I have been here for about two months and I have to say that this place locks up there carts overnight so they're not accessible until someone arrives at the office by 9am-9:30am when the gate access opens at 6:30am. If your trying move your a lot belongings in your unit before 9am bring your own cart. I addressed the issue with one of the customer representative s and she basically that there should one out but there never is and she said that I would have to wait for them to get there. Gate access closes at 6pm also

Taqueria, was excellent, and she is a people person, and very understandable, she take her time with every explanation and listen to every concern. For an elderly person such as my self she is excellent. Keep her in you company for the people.

Taquetta is the best!! She is beyond helpful and professional. On the day of my move I had been assigned a unit that has a big post in it which took up a lot of space. She was quick in trying to find a new unit for me and making the transfer. In the meantime my movers took it upon themselves to try to fit everything. That said, she ended up having to transfer my whole contract back to the original unit. She was on top of it and worked to provide me the least stress and best customer service. Due to all the transfers my account balance itself got jacked up in the system. However, she held to her word and fixed it all. I have had to call her twice to fix things in my account and she got right on it within moments and does it with the exact kind of encouraging attitude. I believe she is going to get things done when she says she will. This company is lucky to have her!

She is very helpful and professional and nice

Friendly service, and newly opened building

First time using a storage unit and service/experience was great and great prices. Would recommend to anyone.

Very pleasant, kind, patient, helpful and friendly...Thank u Quetta ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🤗

Ms Taquetta should have six stars instead of five stars she was just absolutely fabulous and amazingly helpful. She took care of every question I had an even answer it sounded I did not even know I had. And because I had no clue as to what I was doing or where I was that she intervened and help me move and successfully and efficiently and smoothly.

Taqquetta Provided me with much needed information to make a informed decision and I saved $153.00 at the current facilityAnd for that reason I signed immediately and asked her if She was related to super women For a phenomenal service and patience she provided unto me Many thanks for such a good employee

Taquetta!! she is very nice person, she help me a lot, nice service

India had amazing service when I came to drop off before the big storm! She found me an amazing deal and was super helpful.

Very friendly and highly knowledgeable staff who answered any question I asked of them. Clean and safe environment they was even cleaning when I arrived which made it even more secure.Taquetta was very patient and professional when helping me choose what was the best unit for me. Highly recommended area!!

Taquetta Was outstanding I was very pleased that I came here and checked out this facility what a amazing Person and place.

Mrs.Taqutta was very helpful the property was clean And she was very understanding of how much space I needed and the staff use Social distance I will highly recommend this site they show pride and Knowledge of their job

Excellent service

The manager told me about the special and gave me a tour. The building was very clean and it had exceptional lighting. Taquetta showed me a very clean unit and gave me a tarp and made sure that my belongings were protected.. I told me son and my friends about this building. The entire experience was FIVE STAR and I am so glad that I found this location.

Very clean building. Friendly staff & good quiet location. Highly recommend.