Public Storage Self-Storage Units at 5329 Westbard Ave, Bethesda, MD

The management is amazing. The property and location is beautiful. The two staff that greeted me help me tremendously. Don't walk to this location definitely run they are awesome and i was able to get my perfect size unit.

Good experience, easy to get in and plenty of carts for moving.

Julia was an amazing professional and the staff is very accommodating for move ins and move outs. Great storage location!

The service at this location is top-notch! Helpful, efficient, and very friendly! Also, this is the cleanest storage unit facility I have ever been to! I would 10/10 recommend this storage unit facility!

Great customer service very clean

Julia and Fatima provided nothing but the best service highly recommend location:)

Thank you Fatima for your hard work

Very helpful staff

Great experience!!!

Outstanding customer service! Top notch!

Has a great experience at the Westbard Public Storage facility today. Very helpful attendees at the counter. Greatly appreciated their help.

This storage is my favorite place out of all the Public Storages I have ever rented from. It's very clean and the office manager's are wonderful people!!! Fatmatah is very accommodating and does a wonderful job to help you with any concerns....I've never had a bad experience here....the units are very spacious and has plenty of lighting!!! I highly recommend this facility for your storage needs!!!

I was very confused when I arrived at the location since I booked online but thankfully Ms Julia helped me navigate through the location

Great customer service, clean environment

Julia was very helpful and patient. We had a good first time experience here.

Great place

This Public storage is top notch. It is clean and dry. I have seen no pests. Fatima was extremely helpful in making the checkout process was quick & easy.

Clean store ,great services,employees were very helpful definitely recommend this storage facility.

Julia and Fatima, the best! Very helpful, courteous and efficient. The facility is well looked after, clean and safe. I highly recommend this location, Westbard Bethesda.

Thanks to Julie for being so kind & patient while helping me get transferred into my new unit!

Great experience!! Julia was knowledgeable and swift with assisting me.

Easy move in

Thank you Fatima!!

Property is very clean management is really good

I’ve never been a fan of Public Storage but my interactions with Julia have truly changed my mind! I was looking for a facility that would be accessible for my Father who needs ADA access. Even though Westbard isn’t close to him she went above and beyond to ensure I could find him the closest location and secure my reservation. Thanks so much Julia, you truly put my mind at ease.

Front desk was really helpful getting me the unit I wanted.

Thank you so much Juliet for helping me today. She is always so nice and respectful. Thanks

Super helpful in getting me transitioned into a new unit - Fatima and Julia were great and super supportive. Great customer service and communication. Thank you!

Without a doubt I recommend using this storage facility. Julia who helped me today was courteous, professional, very helpful and patient. She answered all my questions and offered suggestions for a better option with my situation. The property was very clean and the process was easy.

The property is great and Julia was so helpful!

Property was very clean and the service was great. The employees were so nice and helpful with the process of signing up for a unit.

Excellent attention and service. So easy and great prices too!

Overall good location

Loveeeeee

Great service from the ladies here!!

The property was clean and staff was amazing. Please try them out the travel there is worth the service.

Nice facility; I had a previous review about an insurance problem. Credit to management; they got in touch and made it right.

Facility was clean and the staff friendly

Fantastic customer service - made moving as painless as possible after a very long day! Excellent property, app is super convenient.

awesome staff and high security

Perfect storage! East to operate and receptive!

The place is amazing and the staff is great keep up the good work I enjoy coming here and the property is clean

Easy to access storage unit close to NW DC - impeccably clean and very helpful staff!

I totally recommend using this public storage unit. Everything was so smooth and you can access the unit easily through the app. You don’t need anyone to help you so it’s easy to do if you’re by yourself. I will definitely use this storage company again.

Fátima was very helpful!!! Thank you

Property Manager Fatima is truly amazing. She is so helpful and answered all of my questions and even addressed my concerns. The property looks amazing I will definitely recommend.

This location is very professional, clean, and the associates are very helpful! Wouldn’t store with anyone else! I was able to book online and receive keys/ lock/ access code stress free and contactless!

Property was amazing staff assisted me with everything I need. Those ladies are awesome 👏

salvatore is an excellent agent. He handled my registration with professionalism and he expedited the process. I hope he's still there.

The front desk person working on 7/2 had a terrible attitude and was unwilling to help. After giving me incorrect "instructions" on how to open the lock, which failed 3 times, while she sat and watched, she finally got out of her chair with a lousy attitude and punched in the numbers herself. When it was pointed out that it was not the same number she gave me, rather than apologizing or acknowledging her mistake, she just gave a shrug. As a front office person she needs to be a lot more helpful to the clients. The facility itself is well kept and clean.

A nice location, very clean and Catherine was nice and helpful , Would recommend!

Is so conveniently located! Wish you would have a discount for over two storages.

Julia is the best managers ever l. Great customer service. I will recommend PS. The only problem is rent is high

I have used this location twice and it is always a breeze. It’s easy to get in and out, the units are clean, the carts mostly work well, and the employees are very nice and helpful. I will almost certainly be storing things here again!

Awesome customer service

Excellent service from the ladies in the office. Needed quick, secure and climate controlled storage for equipment. Worked out perfectly.

Great customer service!

I had a wonderful experience with my service at this location! I had the pleasure to work with Julia and she was able to reassure me on everything regarding the process. Would definitely be coming back to this location. :)

Julia W. And Fatima gave me excellent customer service. The property was also very clean.

Had a great experience moving in and out of the facility. The staff was extremely friendly and helpful in assisting me and answering questions I had. Definitely recommend anyone looking for a place to store their stuff come here!

Excellent staff assistance. Clean, organized facility.

Pleasant and reliable staff my company can always depend on this location.

Excellent customer service. I called to see about a unit and Julia was very helpful on getting me the right unit I needed. I would recommend this place to anyone that is looking for a storage unit

Amazing service! Property was super clean! Julia was so so helpful and took care of all my needs!! I’d definitely recommend this place to everyone in the area!

I am totally impressed with this facility. The management is wonderful.

I have been at this site multiple times for the last 10 years working, and I must say that the manager on-site now, and all the other staff, has been so helpful to us and are so polite also. Plus. Plus the facility is one of the cleanest for sure.

Great service!!

For great customer service & for inquiries ask for Julia! Service is the best by far I've ever dealt with! Thanks again 4 EVERYTHING!!

Quick and easy. Julia at Westbard is terrific.

They are very helpful and seem to go the extra mile to make sure your happy and satisfied with your rental

Great Staff!!!!!!!!!!!

I must say I was completely blown away with the service provided by Julia! I’ve worked with Public Storage for quite some time and have never had such amazing customer service. I called Julia’s location on Westbard in Bethesda and not only did Julia help me find a closer location to make my move easier but she efficiently handled the other customers in the office without a hiccup. I was throughly impressed and truly want to commend her for her service and attention to customer needs! BRAVO JULIA!

This place is great and so clean and also in a great location if you need any help or questions answered ask for Fatima she is great and will answer any questions you have. And is so kind and sweet!

If you have any inquires ask for Fatima, she’s the best!!! Very kind and responsive to all my questions and concerns. I’ve stored my furniture there for four years knowing I would need it eventually. It is in excellent shape! The facilities are spotless and the staff is exceptional. I looked around at other facilities in the area and public storage on Westbard was the cleanest with the best staff. I highly recommend them!!

Was looking for a property for storage and Julia was super helpful and very professional

Manager is great! Assisted me with my need for moving supplies and questions about storage spacing!! I definitely recommend getting a storage unit here.

The staff is courteous and helped solve our billing issue. In the end, we got to the right answer and we’re happy with our two storage units.

Fantastic place! Sin is so helpful! Thanks so much guys!

Julia W is great at helping people with service and Great pricing Great communication moving is stressful but Julia did good job on help me finding Storage at great price and I am Recommend the service to other people I am very well pleased on how juila help me she need become a manager one day for the company or have her own business 🥰😊

Great experience and great customer service, J Woods very attentive and warning and engaging.

Amazing service! Highly recommended!!

This place is a nice location to store your things. The managers on the property assisted when needed. Will refer my friends that are moving and need a storage place

Julia was very helpful and even offered more suggestions while renting storage!! Francine and Fatima was very friendly as well. The place was very clean and I will definitely be returning my business with this company.

I use this location to store materials for work... and the service and facilities are FANTASTIC. I rented after the space had transitioned to new ownership (the current Public Storage), but even with the training of new employees and improvements associated with transitioning (like painted, signage, etc), we've had nothing but excellent service. Upgrading to a larger unit went without a hitch, and we've never had problems accessing our unit. I wish they had slightly longer hours for access (like 5am to 10pm), but that extra hour on each end would benefit a very small portion of their clients, and there may be issues with the residential building adjacent. All the carts are in good working order, the one elevator is ENORMOUS, and the numerous roll-up doors make access very easy.

I've checked out a few different storage places and this location has the best service and pricing. Julia W. was on point and so accommodating. She got me the info I needed and helped set me up. James was a good look too in pointing out some things and offering to walk me to whatever units. Great location and service.

Muy ermosa para compartir en family

I recently called them to explore my storage options and Fatima and Julia W. were great. Great pricing. Great communication. Great service. I would recommend them to anyone. Moving and storing things are stressful enough. They made it easier.

Most customer service at storage facilities is trash, but Julia W. and Fatima were the gold standard. They made this a smooth process and even gave me some tips on how to proceed. I appreciate their help through this whole thing.

Staff was very friendly and made the move in process super easy!

Staff was very helpful and nice! Cleanest Public Storage ive ever been too!

Tiffany was super nice and helpful. This is the cleanest location I’ve stored at!

Fatima, Jared & Tiffany provided GREAT customer service. They made the transaction very easy for me.

Small things make a big difference. Fatima was polite, knowledgeable, professional and eager to help. From the moment I arrived, she made the process easy. She answered all my questions, solved my problems and offered me a much needed cold drink before leaving. She made it a delightful experience, which I never expected. Thanks for making my day Fatima!

Very nice service and everything was super quick and easy!

I rented a storage unit in April 2021, when the property was owned by a different company. When the business became Public Storage (May 2021), a glitch occurred in my billing account which Tiara, one of the office associates, quickly resolved. I appreciated the excellent and professional service she provided. I also want to say that the property is very well maintained and spotlessly clean! Access to the units is easy and there are many carts to help load and unload. Convenient and well run!

Very clean, new, bright & safe. Staff is exceptionally patient with all questions.

Clean and good service

They were EZ storage Bethesda and they were acquired by Public Storage, it has been a mess! Public Storage has been terrible at communicating with customers about the transition, they have hidden fees, and bad customer services at the cooperate level! Everyone who works in the store is so nice you can't help but feel bad for them about this transition.

Don’t let the reviews fool you. Many are not real customers. Run away as fast as you can or be prepared to hire an attorney to fight their predatory billing practices. They will not bill you for services and expect you to intuit how to pay and submit notice of lien before 60 days which is in breach of contract. Zero stars.

Really easy, facil acceso amplio y no hay mucha gente cuentan con unos carros especiales para llevar o sacar las cosas que se encuentran en la entrada.

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I'm sorry for the bad rating. The 1 star was hit by accident. I meant 5 stars

Clean and well managed. Greg was very helpful.

I accidently rated this business lower than what I meant. The staff were easy to work with, provided me with the information I needed, and have great rates for storage. I highly recommend them.

I’ve rented a few storage facilities in the past and this one is the best run, cleanest, and most modern facility I’ve ever been in. The management team is friendly and professional making check in easy and speedy. I highly recommend!

We’ve used EZ Storage for the last 3 years. They’ve been a port in the storm while selling our place, during renovations, and as we settled on the furniture for our forever place. The staff here are friendly and very helpful and the location is accessible and well lit. Our furniture looks as great as the day we stored it.

Great location for us, and amazing facilities. Very secure and clean units that are truly climate controlled.

Great place to store things! Clean and convenient. No signs of pests. Plenty of carts and several doors you can back up to. The staff is helpful and efficient.

We love this place. Great location and service. Jared is awesome! So friendly and helpful.

Jarred was super helpful! He made the experience as easy as it could be. Cheap rates and clean and convenient area.

Nice location, very clean, excellent staff

Great management, clean facilities and friendly staff

Great clean facility, wonderful employees

Es un lugar seguro

Amazing team so helpful especially Erik Gonzalez!! Jared was awesome too. Super informed, safe and clean. Highly recommend!!

Beware: the initial rate is often actually a teaser rate. Expect to soon be paying more! After 5 months I received a notice that that ezStorage was raising the rent 15% - no honest explanation given. The letter gave the vague statement "We periodically review our rental rates..." I did some research, and it turns out, this is more true than the average customer knows, in fact, it's a central part of the company's sneaky business model. After 5 months, a computer algorithm at headquarters (not the local branch) pretty much automatically raises rates if you started at a "discounted" price. Subsequently, a rate "review" (read very possible rent increase) is conducted annually. This "informal" schedule is not mentioned in the contract, which only stipulates that the rent is month-to-month and can be raised upon 30 day notice. But it doesn't tell you to expect an increase within a few months. When I contacted a manager of my storage facility (who surmised what my concern was before I even told him; apparently for him this is a routine conversation he has with customers), the only defense he offered was that such rent increases were headquarters controlled and were consistent with industry practice. This is truly a lousy way for a business to treat its customers.

Nice facilities, very accessible. The staff here are the best - they have really helped bail me out of a few emergencies (when they really did not have to).

Clean, expensive. Mr. Gonzales wonderfully helpful

Ezstorage in Bethesda is kept very clean. It is in a convenient location, bordering DC. The rates are fair and you can take care of everything online. My favorite part of Ezstorage is the staff! Jared and Erik have been particularly helpful, kind and pleasant to do business with. If you need a nice, safe, clean place to store your things, Ezstorage Bethesda is the place to go.

Great customer experience. Will definitely recommend to others

Great customer service! Will recommend to other families with students in the area

My wife and I needed to clean out a room and find a storage unit. This storage place was right next door, so I met with Jared who was very courteous and helpful. It would be worth going a mile or two out of your way to store your stuff here.

So clean it smells like a new car!

Exceptionally clean facility. Super nice staff.

Perfect for needed short/long term space.

Jared and Toni

Top notch professionalism, best quality customer service. Jared is and always been a great manager for this facility. Toni is a sweetheart, such an amazing addition to the management staff on site, adds to the excellent customer service. Couldn't ask for more!

Clean facility employee is very nice and polite Toni is amazing young lady. I will be sure to come back

Toni provided us with amazing service! Safe and secure and a go to for the NW/ Bethesda Area for reasonable temperature controlled storage.

I’ve been with ezStorage for about 5years now. The facility is clean, the rates are reasonable, and the staff super helpful!

Accessible and spacious units. Friendly front desk staff, interacted mostly with Toni.

Need storage? This is the best!

Great spot! Great location!

Quick, easy, and helpful. Thats all you need.

clean and courteous

Responsive front desk staff, clean, bright, convenient hours.

I went to EZ storage in the Bethesda I was impress with cleanest of the facility and I the manager Jared he is what you call professional.

Registration process was fast, easy, and clean. Erik was super helpful and informative!

Clean and fast registration!

Erik was very helpful in helping me get my storage unit set up and made sure I felt comfortable getting in and out of the building. The facility is very clean!

Great customer service

Great service. Easy access!

Great service, very attentive and kind. Facility is very clean and easy to access.

Extremely well run, immaculate facility. Kudos to Carol for doing such a great job!

Jerald and Tony at this location was great fast and efficient i loveI love this place thank you

Great experience! Super clean. I’ve been using ezStorage for years. This location is super clean, very helpful staff. Jared has helped me many times! Great location and very safe!

Great service! Toni and Jared were very helpful and were able to be flexible

Needed a larger storage space because we had more stuff than we anticipated, & they helped us find just the right space for us! Really appreciated Toni & Jared, & their attentiveness to our needs l.

Great service from Toni and nice facility!

Great service, Toni was very helpful.

Very good place to store things recommended highly

Front desk woman is very nice and the building is clean.

Toni and team provided excellent customer service! Very professional!

The staff at this location is outstanding. Very professional and, at the same time, very friendly and helpful. Best storage rental experience I've ever had.

Cleanest & Most Helpful Staff in DC Area! I have had storage units in Silver Spring, Alexandria, Kensington, and Bethesda, and EZStorage on Westbard is hand's down the best. The facility is so clean, and clean every single day, its like they have night elves -- including their parking lot and trash area. I never feel like I'm in some place where people are doing a "dump & run" with junk. The staff there actually offers customer service, which is almost a lost art. They are friendly, knowledgeable, and have never kept me waiting or feeling like they are too busy to answer questions. They have a ton of carts, and I've never had to wait to get one, and the carts are all in excellent condition. No broken or filthy carts. The only thing that would make it perfect would be if after hours access was later than 9:00 pm. I've had multiple units due to an antique business and then the sale of my and my mother's home. And I've put my money where my mouth is, and moved out of all my other storage facilities.

Good staff and clean facilities.

Clean, well-lit. Staff is helpful, courteous, and patient. Very easy to get set-up and I was given thorough instructions for how everything works.

Very professional and friendly staff. The facility is extremely clean and well lit.

I've had this storage for almost a year and haven't had any issues. The facility is always clean and the employees are always helpful. It has a garage-like door that allows easy access which is genius. Being military, I've had many storage units in my life but this is by far the best.

I love the staff and the facility. The staff are absolutely delightful, polite, and helpful. The facility is very clean and the temperature controlled at a cool 60 degrees. I will surely continue doing my business with them and I would highly recommend them to all my friends.

Amazing service and good people over there 😁😍😁

Great service!

Super easy, great clean units, got the first month at the lowest rate in town! Great guys over there too!

Nice clean storage, good security, friendly and helpful staff. Recommended!

Do you rent a small unit for just one month. If so...how much

Great facility with easy parking, dollies for use, climate control and security. Office staff efficient and friendly.

excellent and CLEAN facility with attentive staff.

Just signed for a unit. Manager Jared is very helpful and personable. So far so good!!

Excellent service. Safe, secure storage & friendly staff.

Been a customer for years. Clean, neat, very well organized. Highly recommended. Great folks.

Very convenient storage place!

5 stars!! They have everything u need!!

Fast, easy and clean! People are great!

Blown away by the service! So excited to have my things here. I know they’re going to take care of me while I move to Bethesda! Thanks ezStorage!

Awesome facility, Jared helped us find and move our stuff into a great storage unit. Very friendly and helpful and professional! Highly recommended!!

Friendly staff and clean location

Erik was so helpful and nice! I’m looking forward to moving my things in.

BEST customer service!! So friendly and the facility is so clean and in an ideal location.

The service at EZ storage is top notch! Easy, quick, and convenient!!! 10/10 Erik is very informative and patient.

Been using this storage facility for a year. Easy access, cleanliness, helpful staffs. Highly recommended! Will chose this facility again!

Super friendly and knowledgeable staff and the facility is always spotless. Easy access and convenient location. Love having the extra flat carts available to unload.

Very helpful and super pleasant. Fast service as well.

Fantastic service, Eric is awesome! Units are sparkling clean. Feel very comfortable with my belongings here !

Erik is accomodating and kind! Don't let him go anywhere!

Very friendly and helpful with my questions

Really clean and super friendly!!

This place has amazing staff with super friendly service. They are very helpful and even provide huge push carts. I have been storing here for 3 years and never had a problem. Extremely safe and secure. Always smells nice and they have stellar bathroom facilities. Can't get any better for a storage facility!

Easy move in process. Helpful staff. Availability of access is 100% amazing.

Great customer service! Eric was very helpful

Eric and Jared were very helpful. Great customer service and great location. Will definitely recommend!!

Great experience.

Eric was very helpful!

Great customer service !! Thanks again !!

Super easy! Signed up online, came in, and Jared helped me get the unit I registered for. Painless process, they have a key pad entry option; everything you need to move furniture and sell the locks there too. Loved how simple it was.

Clean location, excellent service and access

Locks are checked on a regular basis. Great Location and Customer Friendly.

Clean and professional, very helpful when I wanted to switch my large unit for a smaller one.

Very clean and convenient

Helpful staff clean site

Clean and easy. Great service

Very well maintained! Erik was a big help. Highly recommend to go here!

This was my first moving experience and I am beyond satisfied! It was easy accessible, clean and organized. Erik was a huge help and I will highly recommend this location!

Fast and friendly service! Clean facility. Would recommend.

Very 👍 attention

I recently moved to this area with my family and while moving we found a bunch of stuff that we realized we didn't need to keep in the house. I came in to purchase a 5x5 storage but with the amazing help of Devona and Erik they informed me that they thought it be best I go with a 10x10 and sure enough everything just made it in. Thanks to the both of you for the great coustomer service! I will definitely recommend to a friend!

Very clean, well regulated temperatures, and excellent staff: Jared, Eric, Greg. All excellent. Steve Katz

This was the best moving experience I’ve ever had. The facility is clean, well lit, easy to access, and the garage door access to move things in and out is a big plus. Erik was a HUGE help in facilitating a swift and easy transition to our unit. Beyond impressed and highly recommend as best storage in the area!

Clean, professional facility. Recommend highly!

Had a fantastic experience here the staff is delightful and really are customer service oriented. Thank you Ezstorage for a wonderful experience!

WE have been customers for many years and have never been sorry we chose ezStorage. The staff is great and always helpful. A great storage location.

All of the staff have been amazing and so helpful, especially Jared and Eric!! I highly recommend EZ Storage!

Great location, easy access to storage units, clean, and decent price, would recommend.

The facility is clean and accessable, but the best part is the managers. Great place.

This was my first experience with self-storage, and this place is great! Everything was very simply and swiftly explained, and I was packing up my unit very quickly! The location itself is easy to miss the first time, but other than that, access and moving your stuff is very easy and simple as well.

I have rented a unit for over 16 years, and added a second unit 6 or 7 years ago. Past managers have been friendly and helpful. Unfortunately, the staff/manager turn-over at the Bethesda location is significant. We will be moving our belongings to another storage company. Also worth noting -- their user-portal is poorly designed. My access code for the last 16 years applies to both units. The user-portal accepted the access code for the newer unit, but not the older one. For a national business, this is very unprofessional.

Great place! Clean and efficient.

It was always very clean, very neat, well lit, and knowledgeable staff on duty. Whenever we visited we felt safe and secure. Eric was especially helpful when it came to closing out.

Great service!

Been here for a few years! Great company

Well organized, good service, clean.

Increase price regularly. Nice people. Not very well protected in my opinion.

Lots of space. Love the $1 first month

Clean and accessable with large elevators and helpful staff make this a great location to store your belongings.

Clean, friendly staff, easy to use. Great experience.

Long connection. Clean, efficient, and nice staff.

Clean, easy, friendly

Stored my stuff there for over a year and it was always immaculate. Staffed by really knowledgeable and friendly folks.

Warning! I will not recommend this company unless you will be fine with double paying without even been notified. Their costumer service is the worst.

Very clean and polite staff

Easily accessible, well maintained facility. Disappointing that they increased monthly rental prices - no clear reason why a place with essentially fixed leasing and O&M costs would have to raise the rent.