Public Storage Self-Storage Units at 5329 Westbard Ave, Bethesda, MD

The facility is clean and Fatima and Mohammed were super helpful. Would recommend this place for your storage needs.

Very bad management team

i was very professionally and thoughtfully assisted in picking out my space by mohammed and fatima in the office. it couldn’t have ben smoother and more pleasant and i’m thrilled with my selection.

Mohamed and Fatima are very helpful and property looks amazing. I will definitely recommend

Very clean.

Beautiful storage facility. Like new. Clean. Organized. Automated entries. Staff, Fatima and Mohammed, are delightful. As I arranged for the rental online and had never been to the property, Fatima literally walked me through and answered all my questions. Great customer service.

Jason was extremely helpful advising and assisting with my internal storage unit move. I had come to the facility with every intention to permanently close-out my account but, happily, Jason found a way to help me stay. Makes my life much easier. Thanks Jason!!!

Mohamed and Fatima were very helpful to me and my questions and concerns were addressed. I will definitely recommend

Fatima is really helpful and the property looks amazing

I have been with public storage for sometime now, as I have storage spaces in some of their facilities. But this particular facility has an exceptional customer service. Fatima who happened to be the staff member that tend to my queries and concerns was excellent in doing so. I was very pleased with her service. I definitely recommend this facility if you're in this locality.

Fatima is an amazing manager who made sure to answer all of my questions and concerns

Jason who works there is amazingly patient and helpful! He guided me through my reservation and is the best at customer service! What an amazing employee.

Jason is an excellent manager, very helpful and informative, eager to help and does so with a great attitude.

Jason was super helpful and walked me through the entire process. Really knowledgeable guy!

Update: Five years later, and things became much worse, but with a silver lining. Over time, the increases came fast and punishing until the rent was 3.2x higher than when I started. I threatened to leave, but of course didn’t get around to it because I was too busy, plus every other competing company had pretty much the same bs business model. Over time I had become aware that one way to keep costs lower was to periodically vacate your space while simultaneously opening a new, initially less expensive, one which restarts the whole process. But moving the stuff can be a time-consuming pain, and I hadn’t done it yet. Public depends on this. So what is the silver lining? Out of the blue, I was contacted by Jason, a new site manager at the location. He told me that he could offer me a new identical space right next to my old one at less than half the current price. This was so convenient that I immediately went for it. Even though I had to redo all the paperwork, Jason made the whole process easy. Having the old and new storage units adjacent minimized the effort required to transfer my stuff - it took about 30 minutes. Although I know it will only be a few months before Public starts jacking up the rent again, and I will have to repeat the whole process, at least for now the rent is tolerable. I don’t understand why they force this ridiculous process on everybody and not have a reasonably priced long-term rent option (a normal lease!). But meanwhile, my thanks to Jason for providing good customer service. Originally posted 5 years ago: Beware: the initial rate is often actually a teaser rate. Expect to soon be paying more! After 5 months I received a notice that that ezStorage was raising the rent 15% - no honest explanation given. The letter gave the vague statement "We periodically review our rental rates..." I did some research, and it turns out, this is more true than the average customer knows, in fact, it's a central part of the company's sneaky business model. After 5 months, a computer algorithm at headquarters (not the local branch) pretty much automatically raises rates if you started at a "discounted" price. Subsequently, a rate "review" (read very possible rent increase) is conducted annually. This "informal" schedule is not mentioned in the contract, which only stipulates that the rent is month-to-month and can be raised upon 30 day notice. But it doesn't tell you to expect an increase within a few months. When I contacted a manager of my storage facility (who surmised what my concern was before I even told him; apparently for him this is a routine conversation he has with customers), the only defense he offered was that such rent increases were headquarters controlled and were consistent with industry practice. This is truly a lousy way for a business to treat its customers.

Jason is so helpful and knowledgeable. Ask for him when you rent a space!

great place very clean I highly recommend , Jackson was very helpful and very kind this facility is lucky to have Jackson as a team member , Thank you

The facility is convenient and well managed though a bit pricy for a small unit. In the past, the staff has remained behind the desk and not engaged - this time Jason came out, asked if we needed help and assisted in shoehorning a file cabinet into the back seat of a car - very personable, careful and proactive. He's a keeper and an asset to the business.

Nice facility with temperature control. Jason was excellent with explaining everything.

A clean, well-lighted storage facility with a very helpful staff. Jason was particularly helpful to me a few days ago when I needed a second unit. He took extra time and care to find the right one.

Quite a good storage facility -- clean, convenient, temperature controlled, 24/24 access, and a nice selection of different-sized units. There's ample parking and there are lots of moving carts to help bring things in and out. Not the least expensive place, but the prices are competitive. Jason, in particular, is very proactive and customer focused and terrific to deal with. A few things to keep in mind with any storage facility -- i) you may get a significantly better price by reserving online than by showing up in person to reserve, ii) expect your monthly fees to go up, sometimes by large amounts, after a few months, and iii) timing is important when you vacate a unit as there is no pro-rata refund of the monthly fee.

Shout out to Jason! Super friendly, did an amazing job helping me with my reservation!

Excellent service, Jason was very professional and helpful. Great storage facility.

I had a fixed rate contract, and after two months, they started to raise the price. This is a very dishonest and fraudulent company. Even their staff is part of it as well They give you hundreds of release of liability paper to sign at the beginning, and that's a good indication of how trickery they are going to be.

Need storage space in or near Bethesda, Maryland? I have had storage space at this location for many years. Though I have never had a complaint about Management, I need to mention this particular Manager (named Jason) because he stands out apart from the others with providing extraordinary service. Jason is awesome! I recently transferred to a larger unit with Jason providing exceptional assistance. The floors with the storage units are well organized, spacious, and clean with convenient room temperatures. Jason has great work ethic. He took the initiative of providing me with extremely accommodating and beneficial information that made the transfer process run smoothly and successful. As Jason engaged in his routine of managing the floors of the Public Storage building, he occasionally checked in to see if I needed assistance with anything further. Jason is friendly, thoughtful and very professional.

Jason was terrific! Above and beyond!!

Customer for.2 years. Great location with easy in/out. Jason is attentive and keeps the house in order.

Great staff

Public Storage at Westbard Avenue is a great place. Great location. Super clean. Jason helped me find just the right unit to meet my needs, and even helped me figure out how to best fit everything. Super awesome guy. Thank you Jason!!!

Clean and good service. Jason was very helpful

Jason was very helpful with move in today!

Jason rocks! After a week long problem solving spree he helped us resolve our access issues.

So far, so good. Very clean and convenient.

Fatima effectively and quickly resolved our billing issue. We greatly appreciated her kindness and helpfulness.

The man who helped me over the past 2 weeks was the best!

i highly recommend this place. Mr. Jason was very helpful in some issues regarding my unit. he was very knowledgeable and made me feel like family here. i’ve had other storage units at other public storage facilities, and this one seems the best. thank you again for your help.

We came in close to closing time and Jason was very kind, showing us how to get where we needed to go. The next day I called in with a question and Jason promptly returned my call and was extremely helpful and courteous. This facility is lucky to have Jason as a team member! Thanks!

Fatima and Jason are very helpful, nice and professional. I would highly suggest renting a storage unit at this location.

Unit flooded on ground floor on 11/20/24 -thankfully hadn’t moved in my stuff yet. It has clearly happened before because the rust on the unit sides was not new. Have thus far not processed my refund or compensated me for movers expenses. update: full refund processed on 11/21/24.

Was helped by Jason and he was great!

Jason went above and beyond to help me.

I recently had to clean out my storage unit at the Westbard facility. The staff---especially Jason---could not have been more helpful and cooperative in dealing with the family and the movers.

Had a great experience with public storage so far after moving in 2 weeks ago. Easy online set up, payment, and instructions. I met with Jason before renting my unit who answered all of my questions and showed me around. He is great. He goes above and beyond to help with anything he can! 10/10.

Thank you to the manager, Jason, for your help and ease with my first time ever using a storage unit. You were beyond amazing in showing me how everything works, so kind over the phone when I first called to inquire about your availability and services! The unit was the perfect size, wonderful price but the hands on service from the manager was what made the experience smooth and efficient and I was relieved everything was so easy! The entire facility is so clean and safe. This was a great experience and I recommend this facility to any person who needs to store their belongs in Bethesda! Ask for Jason to make sure you have the best experience and get the right unit for your needs!

I have been with this storage unit over a year and they are fantastic. The facility has great parking and loading docs- alot of space to unload and each time I have been there the facility is extremly clean. The front desk is always helpful. Especially Fatima- she has gone out of her way a few times to help me with questions that I have had. Best PS around for sure

Super clean and well run. Very helpful and friendly staff.

Nice, clean storage facility. Staff has been very helpful, particularly Jason.

Recently transferred units at this location, and the process was straightforward. Any questions I had were answered quickly by staff, and Jason was very helpful on site.

Great service very clear and prompt

I have never used a storage unit facility before, and this Public Storage location was an incredible experience. The ease of loading, unloading, paying, and vacating were painless and smooth. There is plenty of room to load and unload large trucks, and there is a great selection of carts and dollies to help. I would highly recommend this location for your storage needs.

Wonderful place, safe and secure. The gentleman who works here is great - very helpful and friendly. Definitely recommend

Great experience the management is great definitely a very clean property

One star though it deserves -5. I rented and filled out all of your company's forms to unit 3*** at your 5329 Westbard Ave., Bethesda MD location at around 2pm on 9/4/2024. I followed up with a call on 9/6/2024 at around 10:30am about starting my reservation that day versus the next day as scheduled. I left a message that to this day has not been responded to. I also stopped by the location at which point I realized the location was unstaffed. After trying to find someone on site to assist to no avail and multiple calls unanswered to this day I left and returned the next day 9/7/2024. At that point I had received a text message welcoming me and telling me my unit was ready for me to move into. I trusted and unloaded my vehicle and headed to the unit. Where I found a blue lock on the unit. I want to make it clear I received the email about 6:30am and didn't arrive until 9:45am. After multiple phone calls and over 45 minutes on the phone. Including more voicemail messages along with text messages and even a voicemail left for a district manager. I was assured a manager from a neighboring location would come at 12:30pm that day to unlock the unit and rectify the situation. I debated reloading everything in my car and running several errands for the 90 minutes but ended up staying and doing work on my phone during this time instead. At 12:45pm I reached out again to the corporate number. I gave a 15 minute lateness grace. No luck, no one was coming, no one was responding, I stayed at the location until 1:10pm. I knocked on the office door, called in the mail slot, made so many calls, and spent hours of time. No employee ever assisted or showed. To the moment I sent this email I have yet to receive any sort of communication. In 5 minutes I went around the corner to Extra Space Storage and in less than 30 minutes had filled all the paperwork out, paid, found my unit, unloaded and filled the unit, and had left. What I spent over 4 hours trying to do at your location I was able to accomplish in 30 minutes. See a problem here? While sitting there. Amazing had a code to the gate, came in and unloaded boxes at the end of the building and a person, male I believe, came out within 5 minutes and picked them up shoeless. So either you have someone living in one of the units without authorization, or you have a staff member that left a renter high and dry. There were several other people that had issues as well. Having rented units all over the country as I travel for business, this was my 1st experience with Public Storage and will be my last. I expect a 100% refund as well as an apology effective immediately. To note. I was within eye shot of your cameras 100% of the time as well as I have time and date stamped photos and more. I would love to hear the explanation from your employees as to why this happened. ***A short time after this was posted. Josh from Public Storage reached out with an apology and full refund. He accepted feedback, recommendations, as well as documentation. Thank you, Josh!!

Rent goes up and no notification before it is due. And very difficult to contact the place for help on this.

Great customer service. Fatima and Ricketa was very helpful and knowledgeable about facility. The place is very clean kept well. Thank Fatima and Ricketa for all your help

The admin staff especially Rickeda and Isata are always super helpful and knowledgeable. Secure and safe location inside and out.

Beautiful location and property is very much clean.

Fatima was helpful

I was given the best service by Fatima . She was helpful and property looks amazing. I wil definitely recommend this facility to anyone looking for storage space

If you are looking for a place to store your belongings look no more.The property is clean and PM Fatima is truly amazing and she provided me with the most outstanding customer service support. Thanks Fatima for making my moving less stressful than I expected.

Fatima was very helpful and went out of her way to explain, help & support with the move. Thank you Fatima. I do recommend this location and Fatima was a great asset for Public Storage on that day

Great customer service 👏 thank you 😊

Property Manager Fatima is truly amazing. She is so helpful and answered all of my questions and even addressed my concerns. The property looks amazing I will definitely recommend.

"My experience with Fatima at the Public Storage in Bethesda was simply outstanding. From the moment I met her, she exuded warmth and hospitality, making me feel right at home. She expertly guided me through the storage facility, ensuring I found exactly what I needed. Fatima's assistance in upgrading my storage unit to something exceptional and accommodating truly exceeded my expectations. I can't sing her praises enough. If you're in need of storage solutions in Bethesda, look no further than Fatima at Public Storage for top-notch service."

Julia at the office was very helpful and communicative as well as the customer service individuals online. We got several units but needed to cancel one of ours a few days after we rented. They were quick to help with refund. Would recommend!

I had a last minute storage need & Julia at Public Storage was awesome, she quickly got us set up with multiple spaces to meet the needs of the business. Thanks!

Great service and customer focus by the Westbard team. Many thanks.

Awesome staff here, I definitely recommend!

Julia was so helpful and pleasant!!! Facility upper clean and easy to access!

Great customer clean place

Rickeda has great customer service , I recommend this place to anyone

Everyone was really friendly!!

Very helpful and pleasant staff

PM Fatima have been so helpful to me and very professional. I will definitely recommend this location to anyone looking for a storage space and looking for an excellent customer service experience. Thanks Fatima for an excellent customer service experience.

The place is amazing and the staff is great keep up the good work I enjoy coming here and the property is clean please definitely try this property

The property smelled so nice and the staff was amazing helping choose the unit I need for my items

Outstanding location and super helpful staff...Julia was very professional and helpful.

Respect and helpful people

The management is amazing. The property and location is beautiful. The two staff that greeted me help me tremendously. Don't walk to this location definitely run they are awesome and i was able to get my perfect size unit.

Good experience, easy to get in and plenty of carts for moving.

Julia was an amazing professional and the staff is very accommodating for move ins and move outs. Great storage location!

The service at this location is top-notch! Helpful, efficient, and very friendly! Also, this is the cleanest storage unit facility I have ever been to! I would 10/10 recommend this storage unit facility!

Julia and Fatima provided nothing but the best service highly recommend location:)

Thank you Fatima for your hard work

Very helpful staff

Great experience!!!

Outstanding customer service! Top notch!

Has a great experience at the Westbard Public Storage facility today. Very helpful attendees at the counter. Greatly appreciated their help.

This storage is my favorite place out of all the Public Storages I have ever rented from. It's very clean and the office manager's are wonderful people!!! Fatmatah is very accommodating and does a wonderful job to help you with any concerns....I've never had a bad experience here....the units are very spacious and has plenty of lighting!!! I highly recommend this facility for your storage needs!!!

I was very confused when I arrived at the location since I booked online but thankfully Ms Julia helped me navigate through the location

Great customer service, clean environment

Julia was very helpful and patient. We had a good first time experience here.

Great place

This Public storage is top notch. It is clean and dry. I have seen no pests. Fatima was extremely helpful in making the checkout process was quick & easy.

Clean store ,great services,employees were very helpful definitely recommend this storage facility.

Julia and Fatima, the best! Very helpful, courteous and efficient. The facility is well looked after, clean and safe. I highly recommend this location, Westbard Bethesda.

Great experience!! Julia was knowledgeable and swift with assisting me.

Thanks to Julie for being so kind & patient while helping me get transferred into my new unit!

Easy move in

I’ve never been a fan of Public Storage but my interactions with Julia have truly changed my mind! I was looking for a facility that would be accessible for my Father who needs ADA access. Even though Westbard isn’t close to him she went above and beyond to ensure I could find him the closest location and secure my reservation. Thanks so much Julia, you truly put my mind at ease.

Property is very clean management is really good

Thank you Fatima!!

Front desk was really helpful getting me the unit I wanted.

Thank you so much Juliet for helping me today. She is always so nice and respectful. Thanks

Without a doubt I recommend using this storage facility. Julia who helped me today was courteous, professional, very helpful and patient. She answered all my questions and offered suggestions for a better option with my situation. The property was very clean and the process was easy.

Super helpful in getting me transitioned into a new unit - Fatima and Julia were great and super supportive. Great customer service and communication. Thank you!

The property is great and Julia was so helpful!

Property was very clean and the service was great. The employees were so nice and helpful with the process of signing up for a unit.

Excellent attention and service. So easy and great prices too!

Overall good location

Loveeeeee

Great service from the ladies here!!

The property was clean and staff was amazing. Please try them out the travel there is worth the service.

Nice facility; I had a previous review about an insurance problem. Credit to management; they got in touch and made it right.

Facility was clean and the staff friendly

Fantastic customer service - made moving as painless as possible after a very long day! Excellent property, app is super convenient.

awesome staff and high security

Perfect storage! East to operate and receptive!

Easy to access storage unit close to NW DC - impeccably clean and very helpful staff!

I totally recommend using this public storage unit. Everything was so smooth and you can access the unit easily through the app. You don’t need anyone to help you so it’s easy to do if you’re by yourself. I will definitely use this storage company again.

Fátima was very helpful!!! Thank you

Property was amazing staff assisted me with everything I need. Those ladies are awesome 👏

This location is very professional, clean, and the associates are very helpful! Wouldn’t store with anyone else! I was able to book online and receive keys/ lock/ access code stress free and contactless!

The front desk person working on 7/2 had a terrible attitude and was unwilling to help. After giving me incorrect "instructions" on how to open the lock, which failed 3 times, while she sat and watched, she finally got out of her chair with a lousy attitude and punched in the numbers herself. When it was pointed out that it was not the same number she gave me, rather than apologizing or acknowledging her mistake, she just gave a shrug. As a front office person she needs to be a lot more helpful to the clients. The facility itself is well kept and clean.

salvatore is an excellent agent. He handled my registration with professionalism and he expedited the process. I hope he's still there.

A nice location, very clean and Catherine was nice and helpful , Would recommend!

Is so conveniently located! Wish you would have a discount for over two storages.

Julia is the best managers ever l. Great customer service. I will recommend PS. The only problem is rent is high

I have used this location twice and it is always a breeze. It’s easy to get in and out, the units are clean, the carts mostly work well, and the employees are very nice and helpful. I will almost certainly be storing things here again!

Awesome customer service

I had a wonderful experience with my service at this location! I had the pleasure to work with Julia and she was able to reassure me on everything regarding the process. Would definitely be coming back to this location. :)

Great customer service!

Excellent service from the ladies in the office. Needed quick, secure and climate controlled storage for equipment. Worked out perfectly.

Julia W. And Fatima gave me excellent customer service. The property was also very clean.

Had a great experience moving in and out of the facility. The staff was extremely friendly and helpful in assisting me and answering questions I had. Definitely recommend anyone looking for a place to store their stuff come here!

Pleasant and reliable staff my company can always depend on this location.

Excellent staff assistance. Clean, organized facility.

Excellent customer service. I called to see about a unit and Julia was very helpful on getting me the right unit I needed. I would recommend this place to anyone that is looking for a storage unit

Amazing service! Property was super clean! Julia was so so helpful and took care of all my needs!! I’d definitely recommend this place to everyone in the area!

I am totally impressed with this facility. The management is wonderful.

I have been at this site multiple times for the last 10 years working, and I must say that the manager on-site now, and all the other staff, has been so helpful to us and are so polite also. Plus. Plus the facility is one of the cleanest for sure.

Great service!!

For great customer service & for inquiries ask for Julia! Service is the best by far I've ever dealt with! Thanks again 4 EVERYTHING!!

Quick and easy. Julia at Westbard is terrific.

They are very helpful and seem to go the extra mile to make sure your happy and satisfied with your rental

Great Staff!!!!!!!!!!!

This place is great and so clean and also in a great location if you need any help or questions answered ask for Fatima she is great and will answer any questions you have. And is so kind and sweet!

I must say I was completely blown away with the service provided by Julia! I’ve worked with Public Storage for quite some time and have never had such amazing customer service. I called Julia’s location on Westbard in Bethesda and not only did Julia help me find a closer location to make my move easier but she efficiently handled the other customers in the office without a hiccup. I was throughly impressed and truly want to commend her for her service and attention to customer needs! BRAVO JULIA!