Public Storage Self-Storage Units at 1618 Bladensburg Road NE, Washington, DC

I wish I had looked up the hours this place allows access to renters before renting a unit. It prohibits access after 6 pm during the week, and after 5 on the weekends. Which frankly for a self-storage spot makes absolutely no sense. On Sunday afternoons there isn't even anyone in the office so there is no reason for them to block access. There is plenty of security with codes etc. Not sure why they can't at least be open until 8-9 or so?

Ms. India was very helpful and knowledgeable. Amazing customer service!

Ms. India was very helpful with explaining what size storage I would need I really appreciate her service

I had a great experience with Sam who was responsive to my friend who lives out of town Took care of the business. No nonsense. Very pleased.

Sam was extremely helpful and pleasant and I appreciate my experience with them so much highly recommended

The storage very neat and clean staffs are professional in dealing

India is the best property manager ever dealt with! She is very knowledgeable and professional at all times!

They have mice at this location. We pay too much money for units to be dealing with mice issues. I called the customer service number a few months ago to report the issue but I've seen no improvement. Now it's worse.

Thank you India for the great consistent customer service

I was new in town looking for somewhere to store my stuff before I move in my new home the front Dess lady name Sam was a great help. I recommend anyone who is in that area to go there and ask for Sam. She was very respectful, very reasonable with the prices also, she made me feel very at home

Great customer service! Clean, friendly. I just came in for some information about the storage. The employees were very friendly & warming! Thank you

I was new in town and I stop to inquire about a unit and the nice young lady name Sam was very respectful and helpful with all my needs so very nice in my opinion if anyone goes there ask for Sam she will be very helpful

This location had creative customer service. I went in to the bladensburg road location and I just want to say their agents were very informative and helpful. Thanks Public Storage will be renting soon, Thanks Sam for all your help.

India Best Property Manager I’ve Ever Dealt With!! Goes Above And Beyond Too Make Her Customers Satisfied!! As of 03-11-24.

Great public service from Samantha she is very informative and patient with me and my family keep up the great work ladies !!

I rented a storage unit at this location about two weeks ago. My mistake, they use cylinder locks instead of deadbolts. I tried multiple times to stop by to get a lock from the sales desk and there was never anyone there. I stopped again today, and nobody was there. I left a voicemail at 240PM today to ask when someone would be available so I could buy a lock and move my things in. At 535PM I received an email terminating my account. I'm being refunded the costs, minus administrative fees, which is about 20% of the total. I'm confused why there's never anyone available, and why my account has been closed without any notification. I asked for a call back, not to terminate my account. Maybe my experience is a one-off since these are franchised locations, but I'll never pay this company another penny. The administrative fee, which is non-refundable, is $29. That's $29 that Public Storage has earned for providing absolutely no administration. What is the function of a provider of convenience services if there's no convenience, and no accountability? Go somewhere else.

Staff rarely in building and never answer the phone.

I rent at this location. My unit number is 3132. I was a pleasure speaking with Carla. She was very professional and is was truly a pleasure working with her.

They have rodent issues! Do not keep your stuff there. My siblings' items were ruined by rats recently. The insurance is only paying $250 for a $300+ unit. I had my stuff there years ago and dealt with mice issues as well. The people working there were cool, but Public Storage is not taking care of this location. Very sad to see. Save yourself the money and the headache.

Do not store your belongings here. I lost my belongings due to staff not doing their job properly. The manager India was super rude and nasty. Instead of being helpful, apologetic or understanding she was very combative from the very beginning. She clearly should not be in here position because not only is her attitude piss poor but also a huge mistake was made by her staff under her watch that have caused major issues for me. She should be relieved of her duties! worst experience ever!

Carla gave me excellent customer service.

Nice service

India was a great help and had a positive energy

I was at Public storage today on Bladensburg and India was at services today! Outside cleaning up the leaves. Well when I disturbed her for some boxes, we agreed to meet at the office at a certain time …she was there! At my service helping make this move smooth! Thank You India!!! Great Holiday Spirit!!

India is very friendly and very helpful and professional thanks

The rental process was incredibly easy and the associate India made sure everything was organized and walked me through everything. She was helpful, knowledgeable, and provided great customer service!

Great service.

Staff is very friendly clean office.

There are not many Publuc storage facilities in D.C. I visited the Bladensburg rd facility for storage information and the young lady there was very helpful and knowledgeable of what public storage offers and told me how to get the better rates whether it was online or at one of the other facilities. I would recommend public storage for your storage needs.

We recently moved our stuff out of our unit here because we noticed a large amount of rat droppings. When I called the office they insisted they didn’t have a rat problem, so I just assumed it was an isolated event and that perhaps rats had gotten into pots/pans that we had in boxes. However, when we showed up with the movers there was no evidence that the rats had chewed through any of our boxes, rather just random droppings - and a lot of them. We also noticed that rat traps had been set up both inside and outside the building (not to mention food trash in the elevator) - which says to me there is, in fact, a rat problem. I would be very conscious of storing your stuff here!

Once, I came in Public Storage having many questions, India had answered every one of them respectfully not knowing she was the property manger and gave the upmost respect to made me feel comfortable even with her property being very nice and clean. India was very helpful, I will storage here.

Angel was very professional and helpful!

Angel was so helpful to me while moving out. She was professional and was able to make sure I had a smooth transition. I am so so grateful to her!

Had a great experience in which employee Angel helped clean our storage unit and was all-around a great person to be around!

Great service from Angel! She was a true professional and helped me throughout the time with changing locks are anybody’s that has rose. And there were not many. A very clean facility. Happy customer.😊

They close at 9 it's the worst cause I'm a night owl so it's hard for me to get there during the day time

Angel was very professional and patient with me while assisting me in store very knowledgeable. Highly recommend.

Angel has exceptional customer service and made the process very smooth and easy!

Customer Agent Angel was very professional knowledgeable and helpful with all my questions and needs with customer service like hers the world be a better place SHES A KEEPER

Krissy was very helpful today she was awesome

Chrissy & Angel ❤️ are the best and it's funny that we have the same last name Ms Chrissy energy is awesome Angel present was lovely and the property is clean and I will always recommended this public storage located at 1618 bladensburg road Ne Washington DC 20002 to family and friends keep up the good work girl's 💪

Great customer service from Angel!

Mrs angel was definitely helpful to me

The staff are friendly - especially India, but the hours are odd (close at 6 pm) and if you plan to store your things for more than a year, watch your bill! The contract states that they can regularly increase it and they do. The increases are exponential - like a previous reviewer stated! Talk to the desk and if they can't help, call the Corporate number. PS gets you with a $1 for the first month offer and then make up for it with significant rent increases. Also, if you have renters insurance for your home, check to see if it covers your storage unit. That will save you $ as well.

She showed me the difference units and explained everything. I believe she loves her job. Thank you Angel for everything