Public Storage Self-Storage Units at 1618 Bladensburg Road NE, Washington, DC

Do not store your belongings here. I lost my belongings due to staff not doing their job properly. The manager India was super rude and nasty. Instead of being helpful, apologetic or understanding she was very combative from the very beginning. She clearly should not be in here position because not only is her attitude piss poor but also a huge mistake was made by her staff under her watch that have caused major issues for me. She should be relieved of her duties! worst experience ever!

Nice service

Carla gave me excellent customer service.

India was a great help and had a positive energy

I was at Public storage today on Bladensburg and India was at services today! Outside cleaning up the leaves. Well when I disturbed her for some boxes, we agreed to meet at the office at a certain time …she was there! At my service helping make this move smooth! Thank You India!!! Great Holiday Spirit!!

The rental process was incredibly easy and the associate India made sure everything was organized and walked me through everything. She was helpful, knowledgeable, and provided great customer service!

India is very friendly and very helpful and professional thanks

Great service.

Staff is very friendly clean office.

There are not many Publuc storage facilities in D.C. I visited the Bladensburg rd facility for storage information and the young lady there was very helpful and knowledgeable of what public storage offers and told me how to get the better rates whether it was online or at one of the other facilities. I would recommend public storage for your storage needs.

We recently moved our stuff out of our unit here because we noticed a large amount of rat droppings. When I called the office they insisted they didn’t have a rat problem, so I just assumed it was an isolated event and that perhaps rats had gotten into pots/pans that we had in boxes. However, when we showed up with the movers there was no evidence that the rats had chewed through any of our boxes, rather just random droppings - and a lot of them. We also noticed that rat traps had been set up both inside and outside the building (not to mention food trash in the elevator) - which says to me there is, in fact, a rat problem. I would be very conscious of storing your stuff here!

Once, I came in Public Storage having many questions, India had answered every one of them respectfully not knowing she was the property manger and gave the upmost respect to made me feel comfortable even with her property being very nice and clean. India was very helpful, I will storage here.

Angel was very professional and helpful!

Angel was so helpful to me while moving out. She was professional and was able to make sure I had a smooth transition. I am so so grateful to her!

Had a great experience in which employee Angel helped clean our storage unit and was all-around a great person to be around!

Great service from Angel! She was a true professional and helped me throughout the time with changing locks are anybody’s that has rose. And there were not many. A very clean facility. Happy customer.😊

They close at 9 it's the worst cause I'm a night owl so it's hard for me to get there during the day time

Angel was very professional and patient with me while assisting me in store very knowledgeable. Highly recommend.

Angel has exceptional customer service and made the process very smooth and easy!

Customer Agent Angel was very professional knowledgeable and helpful with all my questions and needs with customer service like hers the world be a better place SHES A KEEPER

Krissy was very helpful today she was awesome

Chrissy & Angel ❤️ are the best and it's funny that we have the same last name Ms Chrissy energy is awesome Angel present was lovely and the property is clean and I will always recommended this public storage located at 1618 bladensburg road Ne Washington DC 20002 to family and friends keep up the good work girl's 💪

Great customer service from Angel!

The staff are friendly - especially India, but the hours are odd (close at 6 pm) and if you plan to store your things for more than a year, watch your bill! The contract states that they can regularly increase it and they do. The increases are exponential - like a previous reviewer stated! Talk to the desk and if they can't help, call the Corporate number. PS gets you with a $1 for the first month offer and then make up for it with significant rent increases. Also, if you have renters insurance for your home, check to see if it covers your storage unit. That will save you $ as well.

Mrs angel was definitely helpful to me

She showed me the difference units and explained everything. I believe she loves her job. Thank you Angel for everything

Very good customer service 👍🏾👍🏾👍🏾

After 6 months they increased the price by $100 a month. Beware.

Crystal is very professional and her customer service is top notch

Arbitrarily raising rates by $100 a month after doing business for over a year is late capitalism in a nutshell. Luckily, though, the staff member I spoke to about it was disgustingly rude and told me I was wasting her time because she was about to close (I arrived 20 minutes before close and no one else was there). Avoid avoid avoid. Trash.

Ms.Angel Clark have great customer service and always has a smile on her face keep up the awesome work

Is the late fee here always like $100 ?

Bringing in the NewYear with a positive attitude, and her enthusiasm, to help the customers and resolving drastic measures. ( Ms. Angel ) was definitely helpful and I Thank her for the help.

I have received Excellent Customer Service. Thank you.

I came in to ask about moving supplies and Angel was very helpful!

Clean store and great service

Friendly staff.

Like everyone else says, the staff is very nice. Unfortunately, that isn’t enough to counter the fact that there is a serious rodent issue. I’ve seen rodent droppings in my storage unit and I was there when someone else was throwing their belongings away due to the same issue. No one seems to want to do anything about it. Even the insurance that I purchased through the storage company will only cover $200 of damage. So now I have to find a new unit, get rid of things that have been impacted by the rodents and pay to move to another location, all out of my own pocket. To say this is beyond frustrating (and expensive) is an understatement. I would not currently recommend this location.

These ladies are wonderful

I want to personally thank India for her assistance in getting my unit setup. When I arrived she was very professional and friendly, which made me feel real relaxed. She processed me jnto the system and assisted me with showing the unit and anything else needed with my move. I was able to get settled into the unit successfully with her assistance. Her customer service was above and beyond professional. Rod

Great customer service

The young lady was very helpful and friendly.

I to rent from public storage from May 5,2012 and until August 31, 2022 but leaving the door and all the items removed , but new supervisor of facility is trying to charger me for extra month ,but when i can in the rule was leaving the door open.

Good customer service

Great Experience and niece people

India is a great employee! she's very helpful and was able to help me recognize what was the best storage size for me.

India was a wonderful help when we came in. She was very kind and informative!

Ms. Shalonda was awesome from helping with the reservation to the move in. I had some issues with making the reservations online but Ms. Shalonda assisted while muti tasking with other customers and incoming calls

India was amazing, professional, and a beast at multitasking! Just wish they could give her more support, working alone on a weekend, is insane. Definitely a great place thus far.

The women that work here are phenomenal!

Phenomenal service!!

I had a great experience with this facility. Carla was professional and efficient. I received a call when I made a reservation online and again before my move-in. I like that security is paramount; codes are utilized for entrance into the main door and again for entering the units. Additionally, access is only permitted during operating hours and an associate is on -site. There is no access after business hours. The units are clean, hallways free of debris and well lit. I encourage future customers to do their part by picking-up after yourselves in the parking lot.

Nice environment very clean.

I loved working with Carla and Donna they made the experience so smooth, it was effortless and easy to setup, providing lots of information within that one setting to get the ball rolling for a new storage unit. They are so personable and willing to assist to answer all questions. The location is clean and using the mobile app was awesome!

Excellent service I had no problems at all.

Great customer service…

India was amazing, she answered all my questions and helped me find what I needed.

I went in to purchase some boxes and received the best customer service from Deanda. He was very professional, mannerable and carried the items purchased to my car... The young lady was also very friendly.. Between the two, they made it so much easier to select what sizes I needed and they made me laugh!! Thanks Deanda, appreciate you.. Great customer service

India was fantastic!!!

We stored our things here for over a year and had an excellent experience. The entire process is very easy and mostly online. The team working there is very responsive and easy to work with if you do need to speak to someone. Highly recommend!

I decided to relocated to the DC area and needed a storage for my things until my apartment was ready. Jasper took the time to patiently walk me and my parents to the units, explain all of our options, aided in making sure we were satisfied and that things ran smoothly. He has an exceptional level of customer service and it was such a relief to have such a smooth process. Thank you Jasper!

Jasper was very patient and nice

Jasper was great! Everything was very straightforward and he was very helpful, would definitely recommend!

Booking a storage space was super easy online. Once we arrived Jasper was super helpful in getting us all set up and explaining how the units worked. Would definitely recommend.

Jasper was great and the service was outstanding. Thanks so much!

Harper's service was superior two thumbs up

There is a young man there name Jasper, He is very helpful at the storage location he helped answer and clarify all the questions I had regarding moving out dates, box information & sizes of units , Overall I was very pleased with my visit.

Jasper is super helpful!

The young lady there was very rude and unprofessional....fire her

Very very good service

My service today was absolutely wonderful at this location. Mr Jasper is truly an asset to this company. He explained every thing to my understanding. The units are clean!!! I highly recommend this facility!!!

The staff at this location are knowledgeable, courteous and helpful. Every time I visit the property is accessible and well kept. Keep up the good work!!!

Property is always clean. Staff is very helpful. Highly recommended for your storage needs.

Kevin had excellent customer service!

Ashley has gone above and beyond for our family. Thank you from all of us. Best Property manager I’ve met in my 30 years of renting storages across the east coast.

India was very informative on the rental cost of the storage units. She was also very patient with me which was amazing. She deserves a raise!!

Nice management, easy process, competitive price for a DC unit

India was very patient with me and I enjoyed her customer service.

ashley and elijah were an absolute bundle of assistance. they accommodated me last minute and were helpful on getting the proper storage unit for me. the location itself, is clean and well kept.

Ashley was a great help! Move in process was simple and easy.

My first experience using self-storage. Thought it might be a little sketchy, but Public Storage is clean and convenient. Office managers are super professional and helpful. Thank you, Elijah.

Never used a storage facility but the manager Ashley was very knowledgeable and helped me with every question I had. Just her reassurance alone and the way she takes pride into her job I know my belongings will be safe. Also they have a app that’s convenient as ever if you don’t have it installed yet please do makes paying bills less of a hassle great job Ashley

I spoke with an employee (Ashley) who helped me with everything I needed to know. She was very polite, educated, intelligent, and took her time with me as she walked me through every question I had for her. I want to Thank you guys for such a phenomenal woman because she’s a blessing and you can tell she loves her job. Peace & Love

Ashley customer service was lovely she was every helpful she understood everything I was saying and she had good manners an patients.

Very clean and decent, staff was very helpful

Ashley is outstanding above and beyond standards great customer service and she is very outspoken and knowledgeable Great facility as well

Ashley is always very helpful and patient I will definitely keep using bladensburg public storage and recommend others to do the same, because good customer service like ashley is hard to find

😥

Highly recommended. Ashley is respectful and Very helpful, she assisted me with a 10x10 unit and all of my in store payments. She’s referred me to online payment options but going in and chatting with her also checking on my things are always a blessing

Patty was very helpful and knowledgeable. She made my life so much better. I appreciate her kindness, it makes a difference!

Kayla was phenomenal and great!

Kayla has excellent service today when moving into my unit and in past weeks! I finally decided to send this

Kayla was great the property was very clean. The office staff have always been so kind

what is the cost of storage per month

Kayla has a great personality, customer service great smile attentive, I think she should be promoted to chief executive. I was about to walk out because the pricing was a little too high but she gave me another option that was more suitable for me! 1000/10

I have been a customer for over 6 years.Makayla and Ashley are friendly, frank, knowledgeable, and professional. The facility is clean and on several occasions I have witnessed them actively cleaning the place. They were instrumental in servicing me and addressing my request. Keep up the good work ladies.

So far, everything is on point!

Great customer service-Kayla and tiffany!Great hand sanitizer!

Secure

I wanted to leave a Google review for the local property manager Ms. Ashley at the Bladensburg Rd branch! I had gone through an unfortunate situation during a previous occupancy that led to me being displaced and using public storage while I lived with family temporarily. I forgot to follow-up with my move out date even after cleaning out my unit. I had just lost my job, and had been working relentlessly to maintain income; I had an array of things distracting me. This was my first time ever enduring the nuances of this kind of situation, but I was preparing for whatever disappointment I would have to face. Ms. Ashley did what was necessary and solved my problem with compassion, and amazing customer service. I was so completely thoroughly happy and felt like I caught such an unexpected break amid all the things weve been navigating during COVID-19. Her work was truly a blessing that I needed right now. Thanks to Ms. Ashley and Public Storage. She is going amazing places!

Ok

Excellent service and assistance by Kayla.

average

I recently visited this site and when I say the customer service I received from a young lady name Ashley was beyond outstanding she covered every question without me having to even ask and the cleanliness the office smelled amazing she is a great asset to the Company I’ll be storing real soon!!!

Ashley and Mackayla showed great customer service during pandemic we need a lot of businesses to show support to the ppl great job ladies

I called and collected quotes from: Extra Space Storage, Public Storage, and CubeSmart Self Storage, and U-Store in the Washington, DC area. Of all the companies, I immediately crossed Public Storage off my list due to poor customer service. All the other storage businesses were leaps and bounds better to talk to. I called and received a quote, and the sales person said she would put in a reservation hold until tomorrow close of business (as all the other companies seem to do) while I figure out which company to choose. Immediately afterwards, the property manager called and said I was scheduled to move in tomorrow and need to sign the lease. I was then told that they don't do "holds" so I promptly told them that I will not be using their services. The property manager sounded rude on the phone, as if she didn't care for my business at all. Clearly, there was miscommunication between the sales person and the property manager. Of all the companies I had received quotes from, this was the ONLY company with bad customer service. Seriously, do not choose Public Storage when there are much better storage companies out there. I ultimately went with Extra Space Storage at 72 Florida Ave NE, as they were cost-effective, had wonderful customer service, and it was a new and clean facility.

Kayla is nice and helped me alot.

Kayla was helpful with setting up the Public Storage reservation.

Excellent Customer Service!... Taquetta was very helpful.

Kayla gave me excellent service, she’s very kind and helpful! Thank you so much Kayla

Very helpful at this location and explaining the different storage units.

Jameace was wonderful! She made my experience very pleasurable and easy. Thanks !

Kayla has outstanding customer service

The manager was efficient, very friendly

Taquetta is Excellent!

From the moment that I entered your establishment today, I enjoyed outstanding service. Not only was Taquetta the epitome of knowledge, she was very friendly and rendered the best heartfelt service that I’ve experienced in a long time. I will definitely be recommendIng her to my friends.

Kayla was extremely helpful. I came in at last minute and she was willing to get me all set up. Great customer service. Thanks!

Kayla was excellent! Great job

She was cool

Taqueria jemison was very helpful n knowledgeable of what I need she is by far the best love how she makes u feel like family n the space I really need was perfect.

Good customer service. Professional in every way!

The best service ever Taquetta Jemison need more managers like her she helps u not the telphone

I recently visited the Bladensburg Road location and I talked to Vicki when I was there. She is Amazing and has great customer service. Thank You Sooo Much

Thank you Victoria for all your help. Awesome customer service!! Will definitely recommend to family and friends.

Taquetta was very friendly with great customer service.

Great Customer service!. Taquetta was very helpful.

I had the best experience at this location I've tried others and for many reasons I wasn't satisfied. Taquetta helped me feel at ease by addressing my concerns in a professional manner. Her attention to details was impressive. Keep up the good work.

Great customer service Taquetta and staff rocks

Victoria was very helpful and patient with me and answered all of my concerns and questions.

Great customer service Victoria is very helpful in every way possible making it a Great experience Definatly recommend this facilty for folks

Good Customer Service!... Taquetta is very friendly & efficient!. Highly recommend

TaQuetta was amazing! Clean & Secure location.

Great service

Great customer service and attitudes from staff. I rented my a unit for the first time, and instantly knew I was in the right hands. The manager Jaquella was especially friendly and informative.

Great Customer Service! Taquetta was Excellent!

Taquetta has good customer service & helps out around the property.

Great Customer service. Taquetta was very helpful and answered all my questions about my account.

Shady business practices there are so many hidden fees. A $1 promotion for the first month turned into $80. I got my keys thrown out by accident and it turns out i had the only 2 copies in existence THEY DONT HAVE AN EXTRA SET OF KEYS. So in order to get my stuff i either have to get a locksmith or pay them an extra $20 in order to get my stuff out. Horrible business dont store your stuff here look elswhere, they find so many ways to gouge you out of your money.

Great Customer Service ! Thanks Vickey & TaQuetta

Taquetta has been Amazing!... very helpful & professional... Good location!

Great location, excellent service, wonderful employees. Taquetta conducted excellent customer service

TQuetta is the greatest

I would like to give a BIG THANKS to Vickey. I came in looking for boxes and maybe a storage unit and she help me a whole lot plus more!! She really made my experience better and easier. Thank you Vickey

Good evening this kena Johnson i love your store experience i love your service appreciate you.

Taquetta was great. Kind and informative. I would highly recommend a unit from here.

Taquetta and Victoria were extremely patient and professional. They showed us several units on two different days.They made a stressful situation affordable and manageable. I would recommend using this location.

Great customer service when I came in. Helped my family move and I believe it was a Lightskin woman who made sure we had everything we needed.

Taquetta was very helpful she was outstanding Thank you very much in the future i will recommend other people to go to her.

Customer service here was wonderful i was informed of everything here all the way down to the smallest detail explained everything in a well mannered tone if your looking for good customer service i would highly recommend you come here its worth it.

I had a wonderful time at this location. Taquetta deserves 10 stars if that's possible 🤭. She was very kind and courteous. She fulfilled my first experience at a storage facility. It was a very heaven sent pleasurable time, and I'm most appreciative

Taquetta property manager gave excellent customer service. She Explained the process and store insurance with a positive attitude. She helped confirm information about gate access times and storage policies. Overall great representation of public storage.

Very professional and pleasant, highly recommended

Great customer service ❤️

Victoria was very pleasant, suggestive and professional. She smiled, helped me compare rates and offered assistance when I seemed hesitant. As a first time storage unit, she made it very easy for me.

Taquetta: Has demonstrated professionalism, courtesy, and great customer service.

Taquetta,at store29207, is there greatest asset IShe put my worries at ease, or on pause . With an air of total control and of course a degree of professionalism. I would for sure use Public storage as long as all of their employees exhibit the qualities and knowledge displayed by this young lady.

I came here with my sister to discuss upgrading her unit. We spoke to Victoria, the manager on duty, about upgrading the unit. She informed us that they did not have any more units available and began to give us a few options in the local area. She was very knowledgeable and attentive to my sister's needs. I couldn't have asked for better customer service.

I have had a unit for a period of five years. I'm glad to say that store 29207 staff has accommodated assisted and above and beyond sincerely cared about my storage needs. 1000 kudos PUBLIC STORAGE /BLADENSBURG RD. I GIVE 2000 TO THE PROPERTY MANAGER.

Taquetta was the greatest!! Her professionalism was impeccable.!! She handled every situation with the best of character...! As a new customer, she provided me with the most comfortable experience every..!!! Public Storage is very fortunate to have her (Manager Taquetta) as an asset of your company...!! Sincerely, A Customer

Taquetta was the BEST and helping me find storage space! She definitely has very good customer service skills.

Wonderful experience! Great location and it’s on the come up! I love the use of technology and the staff has been so helpful!

It was great experience very help and explained in great detail to what to expect

Friendly worker, I appreciate!

Mashing indeed !

Mackayla did a fabulous job!!!

Great Customer Service!

Great customer from Taquetta. Opened my box with courtesy and professionalism.

Taquetta was very helpful! Excellent Customer Service!!!

The units are allegedly climate controlled; however, there is zero AC working, and the only bathroom is locked, to which they do not have a key... Customer Service is non-existent. Choose wisely.

Thank youTaquetta for your professional and courteous service. You answered all our questions and concerns up front and made our visit great. Kudos to you Public Storage for having great courteous and professional staff that makes doing business a pleasure.

Nothing but great customer service at this well cleane establishment.

Taquetta is very pleasant & has great customer service!

Taquetta is a jewel to your business she was. Kind and very very helpful please. Let her know how thankful I am

Visit this Store to buy Moving Boxes & Taquetta was very helpful & knowledgeable about everything I needed for my Move... Great Customer Service!

The service today was handled in a very professional manner. Janeane was pleasant and knowledgeable about her job.

Ms Trixie is always very nice to me and helpful when i come pay on my unit. She is very nice and good customer service. I really like her

Always great customer service from Trixie when I make my payment.

I came to the wrong storage spot trying to rent a unit but Janea help me out and I actually got my storage unit with them. Thanks to Janea

Great location, staff of friendly and very helpful. Trixie offered great customer service while helping my sister take care of her unit today. I will recommend this place

Very clear and informative. The hours of operation are inconvenient, but the service is excellent. Trixie has been thorough is my experiences here.

. Really enjoyed the good customer services I received today.

Trixy was great. perfect costumer sevice very polite

Trixie was very helpful with my rental today and explained everything and offered great customer service

Trixie was very helpful today

I cant say enough about the professionalism I received from Trixie. She is very polite, informative, courtesy and knowledgeable. She made my experience great in a difficult time. I would definitely recommend...

This location was very helpful and knowledgeable the manager there trixie was so helpful and upbeat helped me to choose the rite boxes and everything . I would definitely recommend this location for all your storage needs.

Trixie and Fred were amazing. This is what great customer service means. They were very informative, friendly and candid. Would not go anywhere for my storage needs but this location! Public storage is the way to go!

Trixie great customer service. Very pleasant and helpful!!..

Ask for Trixie. Her professionalism and service is top notch. She made the process smooth and quick. It's a pleasure to be served by someone that takes pride in her job. Truly appreciated!

The customer service experienced at the location today was professional,and deserving of 5 stars . Staff was awesome.

Came into location to do rental and Trixie was very patient and helpful answering all my questions and getting me a unit to best accommodate me. Great customer service

Trixie Was very nice ,plaisant and helpful We hade a very good experience with Trixie

Lavaughn

Trixie offered great service while renting today

Chelsea was excellent!

Paid my moms bill. Great customer service

Chelsea were And ones Give Her A Raise.

Very professional and helpful!

Very convenient location for my needs. Excellent service - The Manager provided excellent service and was very professional.

This storage unit location is really great, particularly in terms of customer service. Over the phone, they quickly set me up with a quote, which was cheap with the $1 deal for first month. Trixie helped me at the counter, and did a superb job setting me up. She helped me pick the right options, and walked me to the unit. It came to $45 for the first month, including the administration fee and lock. They could use one or two more dollies for everyone moving things in and out, but otherwise it's a really nice facility with easy access and fantastic customer service.

Trixie was very professional and helpful with my questions... Not to mention.. She smiles a lot, which is always a good sign!!!

Great customer service in here. The young lady Trixie was very helpful

Chelsea was very polite and informative! She was also very helpful!!

Trixie offerd great customer while renting to my Brother Mr Perry today

MS.Trixie has great customer service skills and also very helpful.She was very knowledgeable and respectful.Because of her I will recommend this location to everyone I know.Keel up the great work!!You deserve a raise...

Always great customer service with Trixie

Great service

Trixie was extremely friendly and helpful and gave me the options I needed.

Trixie was very helpful and great customer service while renting with her today

Stopped in to get boxes and inquire about rental rates and staff was really nice and helpful.

The representative of public storage (Trixie) dose her job very well. She made sure that everything from storage space to keys and instructions in monthly payment was done in a profectional manner.

Trixie, the manager, was friendly, courteous and very helpful with my move-in. I spoke with her a few times on the phone and finally in person. She was very thorough in explaining the services and requirements and with showing me the units. The office and storage areas were clean and neat. I would certainly recommend the location to others.

The staff is helpful and patient.

Great prices & customer service

Visited this location inquiring about prices and the young ladies in the office were helpful and professional. I will definitely be renting here when I move

trixie is a rep at public storage who is the greatest and needs more opportunity to help her customers

Thanks Trixie you were very helpful and patient.

Great customer service

Great customer service when i pay my bill at this location.

Trixie Was very professional and courteous. I initially called her on the phone where she assessed my storage needs and recommended a unit. She then made an appointment for me to come to the store. She was a pleasure to deal with the whole process took only about 15 minutes. I highly recommend Trixie and this location.

Great customer service

Trixie was great very helpful and knew what she was doing

The wiman in this store are nice

Always great service when I come into make payment

Great location, friendly staff and good customer service

Thanks for your help, you did a great job giving us all information needed, now I have my storage

The service was great! A woman named trixie helped me and the customer service was excellent!!

Ladies in the office were very helpful and offer great customer service.

Mice dropping in my unit

Mykeri was awesome! she really helped me understand the options. facility was nice and clean :)

Trixie has great customer service and is very pleasant to me making payment

TRIXIE IS SUPER GREAT

Great help today

I would like to make a payment for nekeshia howad online. How can I do that?

Lady was nice today taking my payment.

Trixie was the best! She was very helpful; offered me a smaller unit which met my needs, was more cost-effective, and was conveniently located!

Always great customer service here

Trixie is the loveliest! Helpful and transparent. Made my storage rental easy to understand and easily accomplished!

Trixie is helpful. She does excellent work everytime

Trixie was very professional diligent and her duties and helpful to me today

Trixie was very professional and attentive

Always good customer service.Trixie is very helpful

Very good customer service Trixie

Made a payment today and staff was welcoming . Trixie gave great customer service

Great customer service!! ^_^

Great place. Staff are very helpful insightful and delightful! Will suggest this business to all in need of storage facility.

Came in today and made a payment and Trixie and Mykeri were helpful and nice personality

Came in to make a payment and Trixie was very helpful.

Came in to make payment and the ladies Trixie and Ann were very helpful today. Great conversation

Taquetta was very helpful and her customer service was the best

Came in looking for unit and Trixie was very helpful. Great customer service

Ok, but the location itself is not in one of the safer areas. Make sure you keep an eye on your valuables esp. near the U-Haul next door. I speak from experience. My wallet got stolen from the U Haul right of the rental truck. The person working there was of no help at all and the security cameras conveniently were out of order too. Really, only go into that area if you got someone else with you who can keep an eye on your valuables.

Ann was awesome. She was very patient and informative. Come rent with her

Needed a unit came in and Trixie was excellent and have wonderful patience

Came into office and received excellent customer service. Ann and Trixie was wonderful. Will defiantly come back

Wow! Brittany was so helpful! She made our experience fast and super easy. Thank you!!

Great service 👌🏾

Came into location to access my unit and had a few questions and the young lady in the office was very helpful. I recommend this location for storing

I called this location for pricing and the customer service rep I spoke with was very welcoming and professional .

I had a excellent experience and would recommend anyone to go to the public storage..... Great customer service! Trixie did a excellent job with the customer service🏆🥇👍

Trixie was very pleasant and helpful

Great service and easy sign up for a new unit.

Chelsea provided me with the best customer service.

I was at this location and received superior customer service. Chelsea was very knowledgeable and has a can do attitude.

Chelsea was awesome and professional.

This is a good company they Really looked out for me

Chelsea was the BEST ever, great customer service skills, knowledgeable and friendly

We needed some spur of the moment storage. The manager, working alone and busy, was extremely helpful.

The customer service here is great, I am staging my home and came here to store my items and I was greeted with a warm welcome and smiles. The property manager Myana was great and informative and got me everything I needed to store my items. I give them 5 stars off of customer service alone but the building is nice and clean and has security features that I really like. I recommend this facility to any and everyone.

I had a very wonderful experience. The service was excellent. Employees are very kind.

Great and quick experience thanks to Chelsea. Lots of helpful information and ease of access to storage unit. Would recommend to friends!

Chelsea is amazing. Helped me professionally and quickly. Explained the process and got me all set up when I needed a space. Locker is clean and experience was wonderful!

My customer service rep Brattani was very helpful. She took the time to walk me through the different options and find the unit that worked best for me.

Myana and Chelsea are great their customer service is awesome. I would recommend this facility to any and everyone it's clean and the staff is wonderful Thanksgiving again guys

Very Good Customer Service. No MisGuided Information. Great Specials.

Chelsea was very knowledgeable and helpful and professional. It was a great process!

Myana was VERY helpful with a awesome attitude.

The employees are extremely helpful and friendly. They also keep the place very clean 👍🏼👍🏼👍🏼

Chelsea and Myana were the best! Super professional and they gave me a lot of useful tips on how to pack up my apartment.

Chelsey, gave me wonderful service and I was happy with the service

Awesome customer service Chelsea and Myana

Chelsea was a great help and I would recommend public storage to anyone.

Myana was absolutely amazing. She was very knowledgeable, friendly and informative. I will recommend this facility to all my friends and family it’s nice and clean and the customer service is exceptional. Thanks again for all of your help.

Great service Chelsea

Meena was great very helpful and organized

Meena was very professional, courteous and great personality. Myana thanks again for your support and sufficient.

I've dealt with other storage facilities, and for the most part this one is everything good that the others were not. It is clean, well-lit, has a comfortable temperature, and walkways are wide. Staff was great; very friendly, courteous, and knowledgeable about the storage units. I knew exactly where I wanted to get a unit, but somehow I incorrectly reserved the wrong facility online. Staff (the manager, Monica) made it extremely easy to just transfer everything to her facility. I do wish I had been able to get the $1.00 for the first month that I would have gotten elsewhere (had to take a star for that.) but I guess they have their reasons for not having that promotion more uniformly distributed among the properties. Other than a very small space for loading and unloading, and a very small lot for parking, this facility seems like it's going to work out pretty well! UPDATE!!! UPDATE!!! UPDATE!!! I am the adult child of a hoarder, and have inherited some of the tendencies he has. Consequently, when I moved out of state, there were items that "I might need it someday", "It means so much to me, I just can't throw it away", or "I might be able to sell it one day". All these items went to Public Storage at 1618 Bladensburg Road NE, Washington, DC. At the time, Monica was the manager, and I found it great. The place was always clean (that I saw), there was always a dolly either free or about to be free if I wanted to wait my turn, adequate lighting, and a fairly clean bathroom for customers (meaning no trash all over the floor, no feces or vomit or even the smell!), and no cranky employees wanting to take their bad moods out on customers. Skip to 3 (approximately) years later; Myana is the manager now, as Monica is at another property. (Big ups to her and good luck!) I have finally closed out my account with Public Storage, and time to update my review. I think I expected there to be substantial changes, but there were none and in this case, it's kind of a GOOD thing!!! Public Storage (this one) should rate 5 stars in my book, I still have a problem with that small parking lot!! It's still clean, there's still adequate lighting, and the bathroom still doesn't have stuff on the floor and/or walls, and doesn't have that perpetual stink some public bathrooms have. (Someone goes in there and sprays I'd bet!) I was there early, so Myana was the only employee I saw, but she was, like Monica, a phenomenal person/manager. Public Storage must either have a great training program, or someone has a good nose for who to hire! Any question I had Myana answered, and she did it professionally. She cared about me, not only as a customer but as a person, showing concern for how I lifted boxes and how high they were stacked on the dolly. She had tips on how I could get rid of unwanted but usable items. Myana made a hot, sticky, tedious job/day much easier and, as much as moving can be, much more enjoyable. I recommend 1618 Bladensburg Road NE Washington, DC to anyone who needs short-term storage. I kept it for almost 3 years, but I realize now that was 2 1/2 years too long to keep a storage unit. If you must keep it stored, this Public Storage is a great place to do so; it even stores FURS safely!! Thank you, 1618 Bladensburg Road, NE WDC, Monica, and Myana, for a smooth, even pleasant, experience!

I used this storage unit for two plus years to store some furniture and other goods, including an upright piano. Piano storage must be climate controlled to protect the instrument. Every time I visited the unit the temperature was consistent, the building was clean, and the managers were pleasant and helpful. I just vacated my unit and the piano was in good shape. The building managers checked me out very quickly and, as always, were pleasant. I recommend this site to anyone who needs to store items for a short while or for a longer period.

Service and manager are great...giving a service to rental needs desired.

Meena has been very helpful. Customer service is outstanding!! Highly recommend this property!! Helped keep my mind at ease.

The service was very exemplary. Me and my brother were under very stressful circumstances that Meena and Myana were very successful in helping us circumvent. They were as welcoming and understanding as either of us could've wished for them to be. I've never felt more valuable as a customer in my life.

Meena and Myana were extremely helpful. They were able to get me situated in a matter of moments. I will continue my patronage her solely based on their service. 5 starts

The service is great and the prices are decent they tell you about all the extra bull upfront so you know... only gripe is the smell of the place

Clean and hospitable facility. Manager Myana/Meena is accommodating, knowledgeable, fast and friendly. She helps customers find the best rental bargain to accommodate their needs. The only reason the site doesn't receive 5-stars is in light of limited access hours (Not 24-hours), and location -- if you aren't moving to or from NE DC -- traffic can be a beast.

Everyone is extremely helpful and friendly. They went above and beyond helping me find the best unit at the right price. I highly recommend them when you need to store your things. Also, the facility was always clean and safe.

Great people services!! I would come back again!! Clean facilities!!!

Myana and Meena were very professional, courteous and kind. I will definitely return for future business. Great location, clean, organized. Promotion and advancement for both.

Meena and Myana have been everything EXCELLENT during my time at Public Storage. They are noteworthy Employees and serve you well!!!!

I'm only giving 5 stars on the count of great customer service by Meena...Fantastic!

Fantastic customer service today on July 3 at 4pm. My first experience with this branch. Very pleased.

The staff at bladensburg rd and Malcolm rd... The ladies do their job, always pleasant, courteous, well detailed and always dressed professionally. Their always great. Job well done. Today Meena was awesome. . keep up the good work ladies

Meena was great, personal and friendly

Mena was professional, courteous and patient. She explained the process and policies and answered all of my questions. Then, she checked on me after my move-in.

Meena has the greatest customer service. Was very helpful. Explained details of Rental very well... Make her Supervisor

Ann is great

My experience with public storage was the best, the staff was so helpful, kind, and respectful. Thx Mrs Monica for everything.

Would like to thank this location for great customer service. I have been a long term tenant and am pleased with the service... They have been great assistance to me for the past year

Mena and Monica at the front desk/managers are amazing. Seriously, they made this whole process as stress-free and straightforward as possible. They return calls and emails promptly, knew the facility and the technicalities of storage space, and were incredibly patient with a first-time renter. And they're nice! In addition to the customer service appeal, the facility is just what I wanted: secure, clean, and easy to access. Can't say nice enough things.

Meena did a great job.

I really like how the fact that Monica was very kind An cool I understood everything Very well ... her customer care skills are great ☺️

Excellent customer service! Very helpful staff who are always available during business hours. They are very respectful, humorous and the place is spotless, odorless and one of the best Public Storage facilities I've used. It's highly recommended.

Monica and Meena was very knowledgeable on assisting me with what size unit I needed there warm introduction made me feel very welcome would most definitely recommend bladensburg public storage to my family and friends!!! Keep up the good work ladies very professional

Great customer service

Meena is the Best!!! Amazing customer service!!

Meena is one of the best workers and multi takers I have ever seen before and very well people orientated and very patient and helpful. If you have to use this public storage you will most Definitely enjoy working with her.

Monica Great Customer Service! Come Here..@ Bladensburg N.E. Wash., DC

Monica was very helpful. Process was smooth moving in and moving out. Definitely recommend storing things here. No problems at all.

This has been by far the best experience. I have used other storages before, while in college. Nothing compared to how personable and attentive the staff at this location were. They not only called before to remind me of my appointment but the walk through was very thorough. The young woman, Meena (Mina) my apologies for the misspelling, was extremely help and very courteous. They have called numerous times to ensure everything went smoothly with move in. Thanks ladies!

Very pleased with experience, great customer service from Monica.

She was very helpful and she got us the best deal I will share my experience with everyone I know

Great experience. Very. Professional. ..will recommend to famuly and friends.

Excellent service would recommend this pubilc storage...great customer service!!!

Great job loving them at Public Storage Bladensburg Road

I had a very good experience at Public Storage at 1618 Bladensburg. The staff was extremely professional and met my storage needs. The facilities were clean and secure. Monica and Meena were fantastic and I would highly recommended using their facilities.

Great girls great service

The customer service was wonderful and efficient. I loved my experience. Thank you.

Monica....was awesome... the best

My experience was Great! Monica was excellent. Very knowledgable. And i feel like this is the best storage place for me. I look forward to doing another review once i move out!

Myana and Monica were extremely helpful and pleasant Myana informed me about the deals on the moving supplies that I wasn't aware of I was about to get everything I need for my move...... Thanks a bunch

Monica has been a blessing during my stay at Public Storage. The staff is always friendly, the place clean, and customer service is always professional. The late fees are extremely high! I would advise anyone renting to be sure to make timely payments. Otherwise, you will have made a wonderful choice in this location!

JOSH & MONICA ARE THE BEST!!!

Highly recommended! Great security system set up. Very helpful staff. Monica is great!

Wonderful customer service Mrs. Myana & Monica!! Excellent!!

My experience with this location excellent customer services very clean and an professional environment. I highly recommend that Ms Monica and Ms Myana receive awards of excellent representing your operations with. Caring attitudes.

Everything was great. Monica and the rest of the team were very responsive and helpful. Our stuff was safe and well protected. Highly recommend!

Mayana did an awesome job! She could tell that I was on a budget and was able to provide me with a unit at a good deal. She was informative and patient which help me alot as a first time storage renter.

Pretty & Decent Customer Services From This Location. Monice, Was The Bomb Dot Com.

This was awsome great experice 5 stars

Great experience with Mayan at bladensburg

The staff at Public Storage located at 1618 Bladensburg Road are excellent to work with and is very efficient with assisting the tenants. The enviroment is friendly and clean. The building is always clean and safe. I am happy to be a tenant of Public Storage on Bladensburg Road NE.

Monica help me to the Tee Hee!!!! Very informative and funny and she made sure I understood everything about the storage lease!!! Best customer service I ever received with the Public Storage!!!

The staff was pleasant and helpful. It's the business model where I have the issue. They try to up-sell you on everything. If you don't buy their boxes, mattress bag, plastic wrap etc. They do talk down to you, (Are you SURE you don't want our box? It is guaranteed for up to 70 pounds??) They pro-rate initially getting into the unit (but charge you full price on the release). The advertised cost is not what you are paying if you stay greater than 30 days. Unless you are truly desperate ... I would go elsewhere.