Public Storage Self-Storage Units at 5423 Butler Road, Bethesda, MD

I spoke with a very nice young lady a few weeks ago, my the name of Rakeda. She really made my experience which was my first experience the best one yet. This young lady showed what customer care looks like to the utmost. We need more people like this young lady.

Great customer service and amazing facilities

Customer service is amazing. Rackeda always been a lot of help. Great prices , clean and friendly . Will recommend any day

Just drove here in a rain storm with a baby in tow to buy moving supplies at 3:45 in the afternoon and the office is closed. Website and all available sources indicate they should be open

beautiful small property. staff was very helpful

Very small Location property is very clean. Staff is very helpful.

Only leaving a one star review because the prices increased 3 times over the last 10 months of being in this unit. Air conditioning unit doesn’t seem to keep cool during the hot summer months or atleast that was my experience last year and so many times the elevator to go up to the unit was not working. Started off paying $175, moved out paying $381. No reason provided either for the price increases.

Rashida has been extremely helpful and professional in assisting me with the flood in my unit and the transfer to another unit. Her level of dedication to customer service is the best any customer can hope for. Public Storage should be happy to have her. AAA for Rashida!

Affordable prices, Clean units !

By far, this has been one of my best experiences with any storage facility. The level of customer service was impressive to say the lesst. The communicaton was great throughout the entire process. Not to mention how nice the Public Storage facility is. It is sanitary, with adequate space & security. Special Thanks to all the staff!

Very Efficient Place For Your Belongings And Staff Was Knowledgeable When Answering Your Questions Because And Your Skeptics Went Away

Francine has great customer service would recommend location or facility

Thank you to the front desk at this location! They’ve been very friendly and knowledgeable from the time I was just starting to compare storage units through when I was moving out.

Nice lady helped me with question and helped finding unit thank you property manger

Definitely a storage facility worth the storage. The staff was really nice to me even was very interactive with my emotional support animal.

Outstanding customer service!

Great, timely service and assistance from Julia. Thank you.

Beautiful property management is definitely helpful

Rickeda is really helpful!

Definitely a great property. The management helped me find a storage unit for my business that was very affordable.

Clean facility. And excellent customer service

Good quality costumer service. Clean facility, would recommend to family and friends.

I will like to thank Francine for helping me find a perfect size storage unit for my things to be safe I really appreciate her wonderful kind customer service. Thank you again Francine!

Rickeda is terrific She is the one to keep

Visited this location it is very small but very clean. The two women that met are so helpful.

Amazing customer service, 100% recommend if you are looking for personalized attention

Rakita has been very sweet and helpful both times I have spoken to her. But the office is staffed less than half the times I was here during business hours. I got a storage unit in the upper level and it gets very hot and humid during the summer. On the other hand, it is relatively decent over the winter. Plus, as with other storage spaces, they will increase the prices after a few months and again every few months after that. If I were to do it again, I would rent a spot for the non-summer months if possible.

Im about to move and called couple days ago and decided to use this facity. First time using the facility I had alot questions and they answered all questions thoroughly. I believe I spoke with Francine Very clean facility

This place was about 15 minutes from my home. I walked in totally lost on not knowing which storage unit was good enough for my needs. Francine immediately help me, and walked me through everything thoroughly. Thank you so much, Francine! I’ll be back soon !

Good place to store , rickeda is always very helpful. Would always recommend this place

I would like to start of by saying Rickeda was very helpful with me. She answered every question and made this public Storage. Feel like a Extension of my own home thank you rickeda for being so helpful as well as Professional

Service is terrible. They are sheisters.

Francine took nice care of us made sure our unit was nice & clean loading dock reserved just very nice customer service all around

My friend needed to find and use a storage unit within 24 hours. she was moving from a house to a small apartment and all the things she had left to move (by professional movers) wouldn’t fit in the apartment. Public Storage was very helpful. everything has gone very well the past six months, and now we are slowly getting her things moved out. The space is nice and temperature controlled as we sit in there and get things sorted.

I recently had the pleasure of dealing with Rickeda, a sales representative at a Public Storage facility, and I must say that she exceeded my expectations. From the moment I walked into the facility, her professionalism and willingness to help were evident. One thing that stood out to me was how Rickeda accommodated my request to move into the storage unit a day earlier than originally planned. I had encountered some unexpected circumstances, and she went above and beyond to make sure that I could start using the storage unit as soon as possible. Not only did she make the necessary arrangements, but she also prepared the storage unit on the same day, ensuring it was clean, organized, and ready for me to move in. Throughout the entire process, Rickeda maintained a friendly and welcoming demeanor. She patiently answered all of my questions and provided clear explanations regarding the rental process and any additional services that were available. Her knowledge of the facility and its offerings was impressive, and she made sure that I had all the information I needed to make an informed decision. Moreover, Rickeda's attention to detail was evident in her commitment to customer satisfaction. She took the time to understand my storage needs and recommended the most suitable unit size for me. Additionally, she walked me through the facility, showing me the security features and explaining the access procedures, which gave me confidence in my choice. I genuinely appreciate the outstanding service provided by Rickeda. Her dedication and willingness to go the extra mile to ensure a seamless experience made a significant difference. I highly recommend her to anyone in need of storage services at this Public Storage facility. Her professionalism, accommodating nature, and exceptional customer service make her an invaluable asset to the company. Thank you, Rickeda, for making my storage rental experience a positive one.

Rickeda goes above and beyond to help us every time we go to our storage. She is kind, helpful and professional.

Great Staff - always professional and fun

Thank you Rickeda A+ service

They offer a good deal online.

I was at the storage to enquires about storages, PM Rickeda gave me all the right information to ensure that I have a storage unit next month.

I came in to buy moving supplies and Rickeda was super helpful. I will definitely recommend.

Mrs.Francine was an excellent help of service for my first moving experience using storage. I really appreciate all the advice she gave to pursue the best storage unit for my furniture. The facility was amazing and I would definitely recommend it to all of my family and friends.

Great Customer service.I would definitely recommend

This was my first experience using a storage facility or should I say inquiring about it. I’m in the process of moving and possibly will need a storage unit if I don’t secure the space I need for my furniture. I didn’t really know what to expect but had my own presumptions i.e. mice, dirt, Etc. I’m a very picky person but Miss Francine was phenomenal as she walked me through the reservation process, the insurance requirements, and was very patient with me and all of my questions. Miss Francine was very well versed in the process and she made feel more comfortable about using the facility. The facility was super clean, renovated and secure. Would definitely recommend this location to other local residents. 10/10

They have excellent customer service and I will recommend. Plus they very clean and I love the the service .

The staff there is great and very helpful. Don’t be to go to them with a problem. I was having a cash flow issue sometime back and the staff was really good about it which is not what I expected. One of them gently reprimanded me by encouraging me to communicate with them more. Great point!

I’m giving 4 stars because I needed last minute storage and I wasn’t familiar with the process. So I called first and spoke with a Miss Rickeda. She answered every question I had with clarity. So I decided to move forward with the process. I came to the location and I doubled checked some of the questions I had already asked and she politely answered them again. Outside of Miss Rickeda pleasant demeanor and amazing customer service I noticed the cleanliness of the facility and the unit I used. The only reason I didn’t give 5 stars is because the location isn’t the best especially because of the lack of parking. If and when the time come again I will be using this location again based of my experience.