Public Storage Self-Storage Units at 5423 Butler Road, Bethesda, MD

Rickeda is terrific She is the one to keep

Visited this location it is very small but very clean. The two women that met are so helpful.

Amazing customer service, 100% recommend if you are looking for personalized attention

Rakita has been very sweet and helpful both times I have spoken to her. But the office is staffed less than half the times I was here during business hours. I got a storage unit in the upper level and it gets very hot and humid during the summer. On the other hand, it is relatively decent over the winter. Plus, as with other storage spaces, they will increase the prices after a few months and again every few months after that. If I were to do it again, I would rent a spot for the non-summer months if possible.

Im about to move and called couple days ago and decided to use this facity. First time using the facility I had alot questions and they answered all questions thoroughly. I believe I spoke with Francine Very clean facility

This place was about 15 minutes from my home. I walked in totally lost on not knowing which storage unit was good enough for my needs. Francine immediately help me, and walked me through everything thoroughly. Thank you so much, Francine! I’ll be back soon !

Great service

I would like to start of by saying Rickeda was very helpful with me. She answered every question and made this public Storage. Feel like a Extension of my own home thank you rickeda for being so helpful as well as Professional

Good place to store , rickeda is always very helpful. Would always recommend this place

Service is terrible. They are sheisters.

Francine took nice care of us made sure our unit was nice & clean loading dock reserved just very nice customer service all around

My friend needed to find and use a storage unit within 24 hours. she was moving from a house to a small apartment and all the things she had left to move (by professional movers) wouldn’t fit in the apartment. Public Storage was very helpful. everything has gone very well the past six months, and now we are slowly getting her things moved out. The space is nice and temperature controlled as we sit in there and get things sorted.

I recently had the pleasure of dealing with Rickeda, a sales representative at a Public Storage facility, and I must say that she exceeded my expectations. From the moment I walked into the facility, her professionalism and willingness to help were evident. One thing that stood out to me was how Rickeda accommodated my request to move into the storage unit a day earlier than originally planned. I had encountered some unexpected circumstances, and she went above and beyond to make sure that I could start using the storage unit as soon as possible. Not only did she make the necessary arrangements, but she also prepared the storage unit on the same day, ensuring it was clean, organized, and ready for me to move in. Throughout the entire process, Rickeda maintained a friendly and welcoming demeanor. She patiently answered all of my questions and provided clear explanations regarding the rental process and any additional services that were available. Her knowledge of the facility and its offerings was impressive, and she made sure that I had all the information I needed to make an informed decision. Moreover, Rickeda's attention to detail was evident in her commitment to customer satisfaction. She took the time to understand my storage needs and recommended the most suitable unit size for me. Additionally, she walked me through the facility, showing me the security features and explaining the access procedures, which gave me confidence in my choice. I genuinely appreciate the outstanding service provided by Rickeda. Her dedication and willingness to go the extra mile to ensure a seamless experience made a significant difference. I highly recommend her to anyone in need of storage services at this Public Storage facility. Her professionalism, accommodating nature, and exceptional customer service make her an invaluable asset to the company. Thank you, Rickeda, for making my storage rental experience a positive one.

Rickeda goes above and beyond to help us every time we go to our storage. She is kind, helpful and professional.

Great Staff - always professional and fun

Thank you Rickeda A+ service

They offer a good deal online.

I came in to buy moving supplies and Rickeda was super helpful. I will definitely recommend.

I was at the storage to enquires about storages, PM Rickeda gave me all the right information to ensure that I have a storage unit next month.

They have excellent customer service and I will recommend. Plus they very clean and I love the the service .

This was my first experience using a storage facility or should I say inquiring about it. I’m in the process of moving and possibly will need a storage unit if I don’t secure the space I need for my furniture. I didn’t really know what to expect but had my own presumptions i.e. mice, dirt, Etc. I’m a very picky person but Miss Francine was phenomenal as she walked me through the reservation process, the insurance requirements, and was very patient with me and all of my questions. Miss Francine was very well versed in the process and she made feel more comfortable about using the facility. The facility was super clean, renovated and secure. Would definitely recommend this location to other local residents. 10/10

Great Customer service.I would definitely recommend

Mrs.Francine was an excellent help of service for my first moving experience using storage. I really appreciate all the advice she gave to pursue the best storage unit for my furniture. The facility was amazing and I would definitely recommend it to all of my family and friends.

The staff there is great and very helpful. Don’t be to go to them with a problem. I was having a cash flow issue sometime back and the staff was really good about it which is not what I expected. One of them gently reprimanded me by encouraging me to communicate with them more. Great point!

I’m giving 4 stars because I needed last minute storage and I wasn’t familiar with the process. So I called first and spoke with a Miss Rickeda. She answered every question I had with clarity. So I decided to move forward with the process. I came to the location and I doubled checked some of the questions I had already asked and she politely answered them again. Outside of Miss Rickeda pleasant demeanor and amazing customer service I noticed the cleanliness of the facility and the unit I used. The only reason I didn’t give 5 stars is because the location isn’t the best especially because of the lack of parking. If and when the time come again I will be using this location again based of my experience.

I have dealt with Francine several times at Public Storage. From our first encounter I have been impressed with her friendly and professional manner. She is very encouraging and very understanding. Excellent customer service is hard to find these days, but not with Francine. Thank you Francine

Great place to store , great customer service . Will recommend. Thanks reckeda

Teion Johnson definitely provided great customer service for me he was a big help.

Mr Johnson was great customer service , helped me with all my Questions and concerns , will recommend this unit for others.

This was our first experience using a storage facility, so we really didn't know what to expect. Mr. Johnson at the front desk was great... he walked us through the reservation process, talked us through the insurance requirements, and helped us along every step of the way. The facility itself was clean and secure. Would definitely recommend this location to other local residents.

Mr Johnson does a great job, very courteous and efficient.

Mr. Johnson was very helpful.

Mr.Johnson had great customer service very nice young man. I enjoyed coming to the store 👍

Clean facility highly recommended!

Mr. Johnson provided excellent help!

Mr. Johnson was great customer service and he has a good personality shout out to him.

Rickeda did a great job today at the Butler location. I felt very welcomed and stress free while I gathered information about acquiring a storage unit. She answered all of my questions and was very polite, I am looking forward to my next visit! Keep up the great work Rickeda!

Public Storage 5423 Butler Rd, Bethesda, MD 20816 Rickeda was more then helpful she walked me through the whole process. Found me a good n affordable unit. I couldn’t ask for any better.

Staff was nice it was clean and I got a affordable space

I received excellent customer service from Mr. Johnson who was kind enough to assist me through the whole process step by step. I am so grateful he was there to help otherwise I would not have been able to figured it out.

I had the best experience at Public Storage at 5423 butler rd Mr.Johnson had great customer service and helped me with everything I needed! I would give 10 stars if I could!

Mr Johnson was very helpful with asisting me. Excellent customer service. I will be returning

Mr.Johnson demonstrated great customer service skills. He was very patient with me & offered great help & advice with what unit would best be suited for me. Thank You!!

This is our first experience using a storage unit and we could not be happier with our experience so far! The facility is clean and convenient. The staff, especially Rickeda , is friendly and extremely helpful! Would highly recommend this location :)

Mr.Johnson was excellent and has great customer service.

Mr Johnson was great. Excellent customer service.

GREAT CUSTOMER SERVICE!!!!!!!

Julia W from the Public Storage is awesome and made my move so much easier!!!! 5+ Stars!!

I had a great customer experience working with public storage. I was helped in the most professional way by Mr. Johnson & trust my property with this great company 😃

Great service troubleshooting an issue with a jammed door. I received a new unit immediately. Very friendly and helpful management and staff.

Your representative Teionta Johnson provided me with excellent service. He was friendly, knowledgeable and professional. I will definitely recommend Public Storage to my family and friends.

Mr Johnson was a great help I had a great experience here I highly recommend storing your things here

Came Here For A Storage Unit And Teionta Provided Excellent Customer Service, I Got Exactly What I Needed Thanks Again!

moving from the west coast, I was really looking for a reliable place to store my things. I am so glad I stumbled upon public storage. Upon coming in I spoke to Teionta and he gave me all the information I needed. The customer service I experienced was 10/10 and I will be back,

Amazing service and clean

great customer service ! a good storage place with good space for a good price !

Great location to store your things. I’ve stored my belongings at another storage facility and it got broken into, here I’ve never had to worry about that, not even once. All in all great storage facility.

Very reasonably priced and Rickita was extremely helpful with the entire process <3 10/10

Definitely appreciate the outstanding service I received I was in a tight bind and Ms.Rickeba help me solve my problem. Thank you for your help.

Probably one of the best locations in Maryland. From great customer service to amazing professionalism.

Thanks for all your hard Rickeda we appreciate you

Francine Was alot of help thank you Francine keep it up !

Nice location for storage use. Julie and Fatima are excellent and they provided me with the best customer service. I will definitely recommend this location.

Francine is a wonderful worker great help was well aware of the space and how many boxes and what i could store in the unit was very helpful can’t wait to start storing at the public storage there

Well, I can't ever say I've never left a review anymore. The manager was really nice about an issue that came up as I was trying to vacate the unit. I would not hesitate to use them again!

The lady went above and veyond to meet my needs. Will def refer anyone i know in need of storage. Much better than who i used before.

Thank you for your great customer service

I love this location! James was so helpful and nice. I was having a bad day until I walked in there. I normally don't leave reviews but they are always so pleasant and nice. Great customer service !!!

😊

I was very satisfied with the help I received from a young lady. She was very patient with me and answered many of my questions. I was also told about the app, and all the ways I can access my unit contact free.

I needed storage for my grandmother's estate and I spoke with a nice young lady named Rickeda I sure hope I spelled her name right. She was a great help during my time of distress. Her customer service was above and beyond and I truly appreciate it. Public Storage has great pricing and clean.

Property manger was very helpful and polite i would recommend storing any day!!

A Employee Name Francine From Bethesda MD Went Above And Beyond Her Duties To Assist Me While Planning A Out Long Distance Relocation She Was Very Professional Assisted With All My Questions And Concerns Made Me Feel At Ease She Is A True Asset To Your Company THANK YOU AGAIN!!

I spoke with a young lady by the name of Rekita (I hope I’m spelling it correctly, forgive me if I did not). She was amazing and extremely friendly. I had a few questions about my account and she was able to explain everything I needed to know without me feeling like I was pestering her.

do you rent trucks ?

Workers is Very nice at this Public storage location on I Happily willing to come back anytime

Rickeda is awesome, she was very helpful with her customer service! She answered all my questions and concerns. With me being kinda in a hurry she got me in and out in a timely manner!

We stored our things at public storage for a month and were very happy with the facility. The property manager, Rickeda Yarborough, was extremely helpful and knowledgeable about the facility. It was a pleasure working with her.

Ms Rickeda help me out a lot! She very professional and seem to know all the answers that i asked today she show me two units the place was very clean and i definitely love the location it’s not too far from where I’ll be I’ll make sure if anyone need storage to come to this location where ms rickeda is at because she make customers very welcome and leaving satisfied 😊

Rickeda helped me a lot with storage she was very professional and understanding even though I was in a rush she answer all my questions that I needed to know I wish it was more people like her this world would be much better.

Visited the location looking for an ideal storage salution. Although i did not secure a unit at the time i was impressed with the service of the associate (Francine) i believe. She was well versed in company policy, and showed great attention to detail. The facilty appered to be newly renovated and well kept. Francine and the other staff are doing a great job. Looking forward to locking down a unit very soon.

Above and beyond customer service! My expectations were exceeded when I came in contact with Rickeda. She answered all of my questions and concerns with care and precision. Didn’t expect this from a storage place, always assumed it was low scale with everything. Clearly I was wrong! Highly recommend! If you just do happen to need their business, find Rickeda!!! She will not steer you wrong. Thank you so much 😊

This location did a bait and switch as well as charged me 2 late fees in a 2 weeks period for a 5x5 unit. I have been unsuccessful in reaching the property manager who has yet to return my calls. As a result, I was obligated to address my concerns to an incompetent and contradicting associate who wasn’t interested in rectifying the issue even after I presented him with an email confirmation supporting my claim. The associate was very condescending and dismissive.

FRAUD Alert!!! I cleared out my unit, they told me I had settled the bill and then immediately (7 days later) sent a bill to a debt collector for $247 but then notified me through the debt collector that they would be willing to settle for half that amount. I had auto pay set up on the account to cover all the bills. If it had been a legit claim they could have put it on my monthly statement. I never received any notification of this bill or what it is for. This is a completely unacceptable business practice.

This place has recently changed management. I have been a customer here for over three years. Until the new management took over the best thing that I could say is that my stuff was still there every time I visited. The new manager is actually focused on customer service and is usually on site. Its not cheap but it isn't as painful now that the manager actually cares if you are happy.

Ms Rickeda was so helpful, informative, and professional. I really, truly enjoyed my experience with that young lady. Please, if there was raise in pay, she needs. Thank you Rickeda, again. 🙂

Best service, facility and location I could have asked for which offers safe and secure storage of your belongings. It was a pleasure in meeting Francine who has a stellar warmth welcoming. I give public storage my greatest appreciation. Thanks Again Francine Continue To Be Blessed And Maintain The Same Uplifting Spirit You Have !

This location was very clean the young lady at the front desk Rickeda was very helpful she’s well spoken she helped me find a storage unit that could hold all of my things I will recommend this location to all my friends and family…

Nice place. Good prices and great costumer service. Recomended

Excellent customer service by Rafael!!! Very convenient. Well located

I literally had a seamless experience. Tiara and Fatima were both so helpful. I’d HIGHLY RECOMMEND. Thank you for the impeccable service

Great place! Always helpful! Easy move out too

Excelent prices, convenient location

Great service.

Great customer service by manager and good location

We just had a fantastic experience at Public Storage on Butler Road in Bethesda, MD. The online registration & payment process was very easy, and when we arrived, Rafael, at the front desk was very helpful. He explained how to use the access keypad, showed us where our unit was located & how to lock and unlock the unit. The unit itself was clean and bright, and the perfect size for all of our belongings. Thanks again, to Rafael for everything! I highly recommend this location.

Very efficient service, lots of parking space in the front, nice office staff and convenient location.

Excellent facility, we used it for 3 months after a move. Easy to reserve space, space was clean and secure, staff provided any help needed when asked, and move-out was easy with no tricks or surprises.

Great service, easy to navigate. The manager is extremely helpful. Would definitely recommend!

Good location , good services.

Great place Raphael was very nice

Raphael was very professional

Great storage, and great services

I had my stuff here for a few month and it was a good experience, The manager Raphael is great he is very polite and professional always.

The manager Raphael is very friendly professional and helpful They provide great Service, security and very clean units.

This place is great the manager is very helpful and informative.

Great service in decent neighbourhood. Quick setup with easy access without any help. Would recommend it any day!

Thank so much Rafael for all your help. You were great!! . Great costumer service! Totally recommend it. If anyone needs extra space go to public storage in Bethesda and ask for Rafael. He will explain you all the deal. Many thanks!

Lovely and best customer service ever!!!

Rafael at the Public Storage Facility (Butler Road/Bethesda) knows how to make the customer experience stress-free and pleasant. What a gentleman. He was very patient and answered all my questions. He showed me the different size units and their locations, helped me decide what supplies I needed and gave me great advice. The facility is very conveniently located in the Friendship Heights area.

Excellent customer service (Kudos to Raphael!). Great location and nice and clean facilities. Fair pricing.

My first experience with a public storage space And it could not have been easier! Completed everything online and when I arrived to move items into my space, Rafael was helpful and accommodating! Great impression so far!

Great customer service Rafael!!

Great service!!!

It was very easy to get the paperwork done for our new storage space. Would highly recommend!

Rafael was very helpful and fully explained the whole process. Easy parking right in front with cart and hand truck right there. He gave me a good deal on the first month. The unit was clean and facility very secure.

I came to public storage to ask a coupon questions and I got more than what I needed with Rafael. He was very knowledgeable and helpful though out the whole process. Will recommend this locations to others

I had a great experience moving and storing my items at the 5423 Butler Road, Bethesda, MD 20816 location and moving out. The place is kept very clean, the timings are very convenient in the mornings, evenings and weekends. The manager is very courteous, friendly and efficient. If I ever need a place to store my things again, I will definitely choose Public Storage at this location, without a moment's hesitation! All in all, a very pleasant experience.

Rafael was a pleasure to deal with. Very friendly.

The front desk was helpful, knowledgeable and friendly. Was able to get a unit quickly, smoothly and without stress

Rafael has a great customer service, he made my moving very easy. I would recommend this place to all my friends.

Rafael was very helpful and friendly. I highly recommend Public Storage to anyone in need of storing!

Great place to store good service by Rafael

BEWARE!! RESERVATIONS ARE VIRTUALLY MEANINGLESS!! I have been a Public Storage customer for 16 years (huge mistake!). I recently made a reservation for a storage unit at their Bethesda, MD location as part of my relocation from Atlanta to DC. I reserved the unit several weeks prior to my move. The local personnel at the facility called me several times prior to my move in date of July 16 to confirm and reconfirm that I still wanted the unit. I always spoke to them confirming I still wanted it. We agreed that I would stop by the day before my move in date to sign the paperwork. On July 15th I get a call from the site manager, Rafael, asking me if a I still wanted the unit. I responded “yes”. He said well we don’t have the unit, we rented it to someone else. I was shocked to say the least. My movers were arriving the next day and I no longer had a place to store my belongings. How could this happen? Rafael provided a couple of different explanations. First, I was told that a new employee had rented it to a walk-in customer and did not check first to see if the unit had previously been reserved. I blamed this mistake on Rafael’s inadequate training of his new employee. After I suggested that he should have better trained the employee Rafael told me that actually reservations don’t reserve the unit, only the price. So think this through. I have a reserved price of around $300 per month but no storage unit. How does that make any sense? What good is a guaranteed price without a storage unit. He tried to point this out to me in their fine print but it was totally irrelevant. Then he blamed it on the company policy to ignore reservations. After clearly seeing I couldn’t get anywhere that made sense with Rafael, he referred me to the district manager, Ehdaa Musaitif. I called Ms. Musaitif and left a voicemail to please call me. It’s been several days and I have not received a response from her. I had reserved a 10 x 20 unit. Rafael said he did have a 10x10 unit he could rent me for the same price as the 10 x 20 unit. I guess this is where the guaranteed price comes in. You can rent a much smaller unit for the price of the larger unit you thought you had reserved. In the end I decided to rent from Cube Smart. They have great reviews and their pricing was better than Public Storage. Of course most companies have good reviews so long as everything goes well. It’s when there’s a problem that you get to truly see the real culture of a company. In the case of Public Storage, it’s not one that I’ll ever do business with again. I just don’t trust them.

Property manager Rafael is very helpful, he asks movers if something is needed

Moving is a hassle but public storage made the experience very smooth and enjoyable experience. Everyone is very kind and eager to help.

Nice place to store friendly staff

Great location and great service by manager Rafael. They have all kinds of moving supplies

Moving is often a stressful experience so it helps to work with a competent, resourceful, and patient guide such as Javier Yates. Javier works at the Public Storage unit in Bethesda, MD and he did yeoman service in helping us upgrade to a much needed larger unit one day before our planned move. Javier answered all our questions quickly and in a professional and friendly manner. T.M. Hamady, Washington, DC

Nice and clean place, excellent customer service by Rafael

Great , convenient location off River Road, and great customer service by manager Rafael

Great customer service by manager Rafael!

Rafael is very friendly and helpful! We showed up a bit before our reservation and the team was so lovely and accommodating. Units are clean and spacious. Highly recommend, close proximity to American University.

Good service by Raafael

Very good customer service. Rafael was very helpful.

Friendly and professional Describes the customer service by Rafael the manager, top of the line Highly recommend This conveniently located Storage facility .

Is very good service they are very frindly

Im glad to rent here at public storage at butler very impressed with Raphael professionalism we recommend this place for friends and family 👪

Great customer service, always very polite and make it easy to do business.

It was quick and easy!

Rafael was great and very helpful!!

Nick was outstanding!!! Got me setup at 930am in 15 mins.

Best customer service !!! Front desk is amazing, they are helpful and very kind

Great place and great service!

Great place to stored, Rafael was very helpful

Used this facility for many years never a problem. Friendly helpful staff.

Great place to store good service by Rafael

Great service by manager Rafael great prices

Very nice and professional staff. Spoke with Rafael. Nice facility.

Great service by Rafael good price s too

Excellent customer service by Rafael. They have just painted and lower the prices!!

Changing my 5 start review to 1 star review after 2 years of storage Mice turned my storage unit into a weekend spa for their friends and family. Urine and feces EVERYWHERE. All of my things that weren't in boxes were ruined including a beautiful couch, a custom-made $800 west elm chair, a queen mattress and box spring, ... the list goes on. Public storage couldn't have cared less. I had their "insurance" but as others have stated, they only payback $250... a joke. Worst experience ever. This location should be shut down for public health and safety violations. Super convenient, clean, & secure, plus friendly and helpful staff! I did a 6month cost analysis for 30+ storage units around DC and the deal I got here was the best out of all others.

What a bargain! Prices have gone WAY down lately, and Ralph (a.k.a. "Raphael") was super helpful! My only regret is that I can't give ten out of ten! Five "outta" five will have to do!

Easy registration process and friendly staff including Rafael and John.

Great customer service by Rafael

Great place to store

Rafael helped make my transition out of this well-run, clean facility smooth!

I has a very smooth time signing up for 1 month storage care if Rafael and the younger guy. We were moving lots of furniture for the move, and Public storage helped with the cost because of their first month's deal. Definitely made a good impression and will recommend to others!

Great service

Great customer service by Rafael. Great prices too

Rafael was so kind & caring. He helped us find exactly what we needed and made the process very simple. We highly recommend Public storage facility and Rafael.

The facility is very clean and well-lit. Rafael was super helpful and very well-informed. Great service!

Very clean place. Manager Rafael is very helpful and friendly. This place is the best!!!

Nice guy Rafael and very helpful.

Good service.

Great place, clean, well managed. Great employees.

Thank you for a quick and great service! Looking forward to using the space for the years to come.

I got a great labor day 50% discount on the unit I reserved. I got the best deal in all stoage units in the area. I am using the storage to store some boxes as I move from out of state, and find an apartment. Rafael's service was exelent. He took me to the unit prior to signing my contract and made sure that I had enough space in the ordered unit, that the lock was working fine, and that the unit was clean and ready for use. The place is clean, safe and sell all types of moving appliances. Would highly recommend!!!

Great prices and customer service, recommended

Fast and easy move in. Helpful assistance and good deals

Excelente service and prices

great staff, super helpful and always very attentive!!!

Ralph was super helpful and was able to get me the storage I needed for the best cost. As someone who hasn’t used any sort of storage facility before he helped walk me through the process and got me a great deal!

The kindest people :) super helpful! Rafael was great.

Great locación and customer service by manager

Honest professional service. Very clean.

Great, reliable, honest, and helpful service!

great help!!

Excellent customer service. Rafael took his time to explain to me the options available. Thanks Rafael.

Ralph was wonderful and thank you to the manager for helping us deal with the death of a loved one.

Best service in town!

Very neat and organized place. Very safe place. Manager Rafael is extremely nice and helpful!!

Pretty clean place, has multiple floors to store pretty much anything. Also running a special this month on the 10/10 I would take advantage of.

Wonderful property manager - Rafael. Helps you, explains everything clearly and customer friendly! Highly recommend.

Good storage place . Excellent service

Efficient check in. They don’t try to hide hidden fees or extra costs. Check in person was Chris, he was very helpful and informative.

Great experience!

Went in today to look into getting a storage unit. Spoke with Marissa and she was very friendly and helpful.

Excellent service!!! Helpful friendly. Kudos to rafael

Showed up 5 minutes before close and Chris was there to help me get in when my code didn't work. Took 60 seconds to fix, easy and quick.

Not well climate controled

The facility of this property was well maintained. The customer service, furthermore, was fantastically helpful! Greatly appreciated. Thank you!

Thank you so much for your time, patience and energy.

a good price and good service

Rafael Carrera was helpful & welcoming. Convenient, Clean, efficient & well-maintained storage facility.

Ralph was very helpful while I was in the facility. I really appreciated the effort he put in assisting me.

This storage is clean, great hours of operation, friendly staff.

Ralph checked me in today and was fantastic. I booked same day online and immediately received a call. He was flexible when I had delays for my scheduled move in and very friendly and knowledgeable about the process. Overall, 5 star experience - would recommend to friends and strangers alike.

Good service ! Will stay after hours for you to move in!

Great service. Chris was extremely easy going and helpful!

Great customer service was provided by Rafael, convenient location to use the storage facility.

Nice place for parking staff anything you didn't us you can get you money back. They have good service

Great location and excellent customer service by staff. Recommended!

Great experience. Customer service was amazing and the facility was very clean. I would recommend this location without a doubt! Thank you for all your help.

Place looks better with the recent paint work and general maintenance, also very good customer servive from Rafael. Great service quality and price

Excellent , professional and friendly customer service by Rafael and John , very knowledgable , with attention to any question or assistance , Highly recommend this location.

chris did a fabulous job of helping us with procedures and adding new authorized users. He is very pleasant and helpful.

Cheaper that extra storage and bigger

The place is OK. They really try to sell you their products, which is annoying. Also, the office is closed very frequently (or at least the front desk guy isn't in there), which means no dolly is out - frustrating.

YOU MADE MY DAY, WONDERFULL SERVICE, BY THE WAY THE NEW LOOK IS AWESOME!

Gerat cust service by manager Rafael. They painted the building recently, looks good

I have been using this storage facility for 3+ years, and highly recommend it. I recently lost my locker key, and Raphael, the site manager, and Taha were able to assist in the quick and safe removal of the existing lock and relocking of my unit. Couldn’t ask for a more helpful and resourceful staff.

Great customer service by manager Rafael , nice place

Excellent location, good prices

This place was recently renovated. Looks great. Excellent customer service by manager

DO NOT RENT HERE!!! It is filthy and rodent infested!! My stuff was destroyed by a rodent infestation. I lost over $2000 of my stuff. It was heartbreaking to have to dispose of my 3 year old daughters gently used things as I was saving them for my next child. Chicco car seat, Uppa Baby Vista Bassinet, Ergo Baby Carrier, Pack and Play, Puzzle Mats, BoConcept Dining Room chairs, speakers and other things. I was convinced that a huge and power company like Public Storage would have some honor and decency and cover the expenses of just replacing the things lost. This is not too much to ask considering they make millions! $2000 is peanuts to them! Public Storage did not. They said they do not cover vermin and so too bad. They said they will only do a payout of $250 which is an absolute joke adding insult to injury. I then personally wrote to Debra Wright (Communications Director), John Reyes (VP and CFO), Joseph Russel (President), Ronald Havner (CEO) pleading to please just help me replace my daughters things. I finally managed to reach Mrs. Wright over the telephone and she said the same thing that nothing can be done. Can you imagine? These executives have no shame. I now rent at Cube Smart and seriously it is great! Their facilities are spotless and so I am confident my stuff is safe! Please DO NOT RENT here as your stuff will be DESTROYED!

DO NOT RENT HERE!!! It is filthy and rodent infested!! My stuff was destroyed by a rodent infestation. I lost over $2000 of my stuff. It was heartbreaking to have to dispose of my 3 year old daughters gently used things as I was saving them for my next child. Chicco car seat, Uppa Baby Vista Bassinet, Ergo Baby Carrier, Pack and Play, Puzzle Mats, BoConcept Dining Room chairs, speakers and other things. I was convinced that a huge and power company like Public Storage would have some honor and decency and cover the expenses of just replacing the things lost. This is not too much to ask considering they make millions! $2000 is peanuts to them! Public Storage did not. They said they do not cover vermin and so too bad. They said they will only do a payout of $250 which is an absolute joke adding insult to injury. I then personally wrote to Debra Wright (Communications Director), John Reyes (VP and CFO), Joseph Russel (President), Ronald Havner (CEO) pleading to please just help me replace my daughters things. I finally managed to reach Mrs. Wright over the telephone and she said the same thing that nothing can be done. Can you imagine? These executives have no shame. I now rent at Cube Smart and seriously it is great! Their facilities are spotless and so I am confident my stuff is safe! Please DO NOT RENT here as your stuff will be DESTROYED! Pictures below show my destroyed things full of rodent droppings and urine

Great customer service by manager Rafael, good prices too

Rafael helped us out greatly today! We were able to organize our unit in record time. Thank you!

Francisco is very professional.

Clear-Easy and Clean place

Efficient storage very recommended

I had a great experience here. I pulled in with my giant truck and I was grateful when the manager was helpful about parking it and how best to access the unit I'd rented. I also bought some supplies, and was easily able to return the mattress covers I'd bought but ended up not needing ... if you're considering this place, go for it!

I had my storage area for 3 months. Very clean, easy move-in and easy move-out. The staff was great! They were courteous and very helpful. I would use them again.

My vehicle broke down in Bethesda MD and not even being a customer Nick at Public Storage assisted me. Over 2 hours I waited for a tow truck and he gave me access to charge my phone, a bathroom and was truely helpful on a difficult day. Thank you. I will recommend Public Storage from now on to anyone I know.

I have had a excellent experience with public storage. Their storage is very clean and always secure. The manager who runs it Rafael is very nice and professional with his approach. I will definitely be using public storage in the future.

I need to move some of my stuff out of my unit. Do you have a cart or something that I could load up ?

Ralph is always in top of everything.

Ralph very helpful in process.

Great location and prices for supplies

Excellent customer service by Rafael.

We are customers at the Wise Ave location. I like the convenience of the location and the fact that they worked with me when they over booked rental units. My only complaint is they do not have the extended access hours that other locations have. It’s hard to make it there by 5:00 and 6:00 with working. Other locations have access hours til 9:00.

excellent customer service by manager, great prices...always my first option

4.5 stars: 5 for service: Very helpful guy at the desk. Helped me put my boxes in the car, and his pleasant attitude made what is a stressful time (we’re moving!) less so. 4 stars because the prices for moving boxes is very high.

Great customer service. Rafael, the manager, was extremely helpful.

Super considerate and helpful!

Rafael is a great property manager, treat customers with care and professionalism

John was very thorough and efficient. Thanks.

All around good, convenient, friendly

Friendly and helpful service, clean facility.

Super convenient and free cart if you need to borrow one! Nice car porch.

Very easy place to get to and super clean place to store your stuff.

Excellent location. Great costumer service by manager Rafael

Easy convenient storage. Can pay at any location. Friendly and helpful staff.

Very friendly and helpful, easy to book and arrange the unit. Manager on site (Ralph) was very nice.

My upholstered furniture got moldy in this place -- and I did use the recommended moisture control in the unit. I am not even sure I can still use the furniture at this point. But their location is good.

Excelent Service !! The best guys with the best attention ( Rafael) Thanks

Great service ,John was professional. Great convenient location off of river road. Great competitive pricing. Would highly recommend this storage

Excellent customer service from property manager Rafael, great prices

Great storage area! And great service! I would highly recommend this place.

Very experience.

Excellent customer service. Always available to answer questions and provide assistance when needed.

I love this service because you can make your payment online or office locations

VERY NICE PLACE to store your property. SAFE AND CLEAN BUILDING. I would recommend this place. Right off RIver Road.

Great location right off River road with boxes and supplies available

Excellent customer service - Rafael the man in charge was great on explaining everything - would recommend this location to friends and family .

Good place to store your property. You can borrow a cart if you need one. I can recommend this place.

Rafael is absolutely top notch. Excellent customer service, and just an all around great person. Would highly recommend this location.

John was amazing! Great place to store your items. Free flat carts! Boxing supplies available. Highly recommend!

Great space, very convenient! Free flat carts!

Good experience with Public Storage. John was very pleasant and helpful.

Great customers service by Rafael great deals on boxes, good location

John was helpful and nice. Nice car port Incase it rains. I would recommend public storage to everyone.

Excelent Location.great customer Service by Rafael. Very pleasant

Manager was extremely helpful!

Good services and nice protected. And more spacial storage.

Great customer service by John, convenient location. Love coming here.

Easy and convenient off river road!

Good customer service will send friends that need storage to u guys

Location is very convenient and clean. Love that the Loading area is covered in case of a raining day. And flat carts were free to use! John was super helpful! Great customer service!

Miguel & John are amazing, convenient location, off river road, nice carport, free cart usage during office hours, not too expensive, good deals online.

So dusty inside and outside.

Great Rafael in helping us! Our space is fantastic!

John is particularly helpful. Facility is nice, we'll maintained, a little damp. Packing supplies and free use of carts.

I have never seen a place that could careless about there customers. Ants are crawling all over my stuff from a crack in the foundation and not one person with this company would help us. My stuff is covered in ants and I have not one to help. DO NOT PUT YOUR THINGS HERE. They adjust the prices and are less then helpful. Worst company ever.

Great storage unit!! Very friendly employees and clean units. Had a wonderful experience moving in and out. They provide all supplies you may need while moving, including free flat carts!!

Easy to use

Great service. With John

Pleasant and knowledgeable staff, convenient location, clean, open Sunday

Hassle-free and well managed

John was very helpful with moving supplies - wide selection of boxes in convenient location right off River Rd.

Rafael was very helpful and helped my tape up the boxes! Very amicable service. Highly recommend.

Nice place too store things. They have log off packing supplies. Nice car porch to protect. John and Rafael are very helpful.

The fact that an employee told me they are too busy to call customers back is complete bull crap. I have been a good paying customer since Jan 22 and my rent went up July 1 with only being notified June 13 is also crap. Then I'm told the original person that I signed up with that told me my increase would be no more then $10 is also a lie. It went up from $183 to $216. The general manager is also a joke. Still waiting for a return call from him. I am looking elsewhere for storage now and WIll NOT PROMOTE them for free anymore.

Its a very nice place to store your propriety they have free flat cart you can barrow.u can back up to a carport in case it rains.

Great service! Very convenient location and offer free cart to assist moving! Highly recommend!

It was very easy and John was extremely helpful!!

Rafael, the guy at the front desk , was very professional and very efficient, he took the time to answered all my questions. The facility looks very clean.

It was very easy to rent the place and the Manager was very helpful. It was convenient for the movers to unload and put our boxes in storage. Thanks for excellent service, KV Kumar

Very conveniently located. Friendly staff and impeccably clean.

Convenient location and nice personnel.

Easy to get to.

Rafael was very helpful, knowledgeable, and personable. Great service!

Great customer service! Gentlemen that work there are always willing to help and are very accommodating! Love this place!

Fast, friendly, efficient

Very attentive and helpful staff

John was very nice.

Excelent customer service,very helpful, thanks to Rafael

Convenient!! John was terrific! Had all the supplies I needed.

Rafael was very courteous and friendly, thank you!

Great service from Rafael!

Rafael was extremely helpful in finding the right storage unit and was very good about touching base with me when I first made my reservation and on the day of my contract signing.

Real nice attention from Rafael. Good things so far and feels safe. Also their service has been tremendous. They offer a months free of storage at another place. Nice people everywhere.

Ralph is great!

Convenient and in a good neighborhood. Excellent customer service from manager Raphael. Easy to reserve.

This place is great! Rafael is hands down one of the best customer service reps I've ever met. Professional, courteous, and informative. Thanks for making what could have been a miserable experience a GREAT one! Highly recommend

Great customer service! The staff that works at this location have been attentive & extremely helpful. I would strongly recommend this location.

Because Mr.Rafael Herrera is an amazing person! Great asset.for your Company,!

Efficient, helpful and knowledgeable. Ralph did a great job.

I utilized the storage for four months earlier this year. Christy the property manager was professional and very helpful throughout the entire process. The location is easy to get to and the facility is clean. I would recommend this location.

Christy was incredibly helpful and very responsive. I ended up using a different location, and she transferred my reservation with detailed notes to make sure I'd be well taken care of.

I recently moved my things into the Public Storage in Bethesda, and Christy made the transition so easy and smooth. She was able to complete my reservation while helping my movers to get on the elevator to move my things in. She was so helpful and friendly, and I wouldn't have been able to do this without her.

I'm in the middle of moving to the DC area and needed a quick place to store stuff as I shuttle back and forth to home. I was able to catch an early flight home because Christy at this site was helpful and efficient. Good customer service is rare in this world. Thankfully I found it here.

Francis did a great job of helping us get up with our storage space!

Francis helped me beyond all expectations despite a malfunctioning computer system, and got me moved in fast. Christy is always kind and the whole place has great service.

I have an unusual last minute urgent situation and Christie , the property manager at this facility , as well as her district manager , very , very quickly resolved my situation with impressive professionalism and accommodated every one of my urgent needs ! Christie was very courteous, warm and engaging , answered all my questions and clearly knows her business well - a commendable professional ! Top notch service !! I recommend this facility without reservation .

I needed to move to a smaller locker and Christy was helpful, friendly, and efficient. I never expected the process to go as smoothly as it did.

Christy is amazing!! Ideal location, friendly staff, easy process. Thanks!

So my parents have decided to sell the house and I needed to get all of my extra things out of the house and put them in storage, I have never been to a storage facilty before so I had no clue of what to do...I was greeted by a warm smile from one of your employees at this location named Christy, she was amazing and extremly helpful to me, espicially considering it was my first time doing something like this...she went above and beyond to help me and exemplified first class service, it was such a breath of fresh air to receive this, considering how most companies nowadays get comfortable and forget that great customer service is one of the major keys to the success of any business...If I owned this company, people like Christy deserve to be in management, because they actually get what it takes to make customers want to continue to use your services.

Francis was quick to get rental paper work done and helpful with my questions. Great location, clean and I like being able to unload under a covered area but wish with dollies were more accessible outside of office hours. Other than that, I was very pleased with my experience. My check out was very efficient as I closed out my storage unit. Christie, Francis and Katie always were pleasant and professional. Renting a unit from them was a good experience for me.

The girl who works there is super helpful and totally personable! I have had nothing but positive experiences every time I've gone to my unit! Christy is always cheerful and professional even in the middle of a snow storm! I feel safe going to my unit as a single woman and it's always well lit and maintained!

If you are a college student trying to figure out where to store your things for a month or two, then public storage in Bethesda is the place to go. Their prices are reasonable and Christy is amazingly helpful.

Great service!!

I came in to purchase some packing supplies for an upcoming move. Everyone was very helpful and helped me find the correct supplies I would need. I would definitely consider using this facility in the future if I needed to store anything!

Manager Christy was extremely helpful, both on the phone during the reservation process, and with each visit to the facility. The storage space is ideal for our needs and most reasonably priced compared to other storage companies in the vicinity.

Christy is very friendly and told me about all the great merchandise to make my move easy.

Went out to the Butler Road Public Storage facility on the weekend. I was not sure what to expect. I am happy to report that it was a very good experience. Christy helped us and was very friendly and knowledgeable. The facilities are very clean and convenient and the entire process: viewing the unit, reviewing and signing the contract, and setting up auto pay took only a few minutes. I highly recommend this Public Storage Butler Road.

Butler Road location is very convenient with easy access covered carport parking for easy moving in and out in the rain and Francis is very knowledgeable and helpful with all storage needs.

I would give this place more stars if it weren't for the consistently bad experiences my fiancée and I had with the guy who works on the weekends - Francis - each and every time we went to our storage unit. I met John today and he is very kind and helpful, and the facilities are nice. They have free dollys you can check out and use and they have a roof over the parking area so you don't have to move in the rain (which came in handy today). However, my fiancée and I dreaded going there and always left in a bad mood because Francis was consistently rude to us, no matter how friendly we were, and not helpful even with the simplest of things. And it wasn't as if we were difficult or needed any extra help with anything. Even the most basic question he would act as if it was a huge inconvenience to him. I would be friendly, smile, say please and thank you, ask him to how his day was going, and even wish him a good day when we left, and he continued to be extremely rude. I have MANY years of customer service experience and he displayed exactly the type of behavior that turns away customers and would get him fired anywhere else. And oddly, I saw him bring quite friendly with another customer, a man... So he's capable, just selective. Again, behavior that turns me off completely. I wonder if his supervisors know because if they did, I would be surprised if the kept him around. Sadly, this is why I had to rate this place so poorly. If you plan on only coming to your unit during the week, then go with this place. But if you plan on coming by during the weekend, I would suggest going somewhere else if you want good service because Francis will give you below the minimum and will be rude to you on top of that. Unfortunately, I would never use this service again.

Excellent customer service from John. Easy location right off of River Road. Large covered carport for loading unloading - great when raining

I used the Butler Road Public Storage from about 2005 to 2008 to store books, mementos, and papers from my law office, until moving the stuff to my home, and was quite pleased with the clean, safe conditions and with Nikki the manager. Thus this July 2015 when I sold the house and needed to re-store the stuff, and lots of other stuff from the house, during the interim to move into a new place, I went right back to the same place, for two-months' storage (I'm in the process of moving it all out now). It was just as clean and convenient and safe as before, and the new manager Francis (Nikki has retired) was prompt, friendly and efficient. The range of packing-supplies on-site is much expanded since 2008 and comes in very handy, and the prices for the stuff are as good as Home Depo. Highly recommended.

It's a 5-star service! Price is competitive! Great location as well!

Great service, the gentlemen who helped us pick out boxes was very knowledgeable. Convenient location, will use again.

John was excellent and very hospitable. I work for a moving company and he allowed us to block off an elevator which made the move really easy and effecient. You never get to block elevators off at storage units so this was awesome!

Super helpful staff. Great location

Bri was really cool I came in yesterday bought some boxes and she was really sweet I promised her I would do a review yesterday and today came back to buy 10 more but I left with 30 thanks Bri

Nice property. It's quiet and clean.

Bri, the property manager was excellent. I was late for more than an hour and no complaints at all.