Public Storage Self-Storage Units at 188 Roberts Street, East Hartford, CT

Be very careful with this company, because they would try to bamboozle you. Please don’t store valuables in their units, because if life comes at you fast and you miss a payment, then they will do anything in their power to sell your belongings for basically nothing. I think they are the ones who gain from it. Further, I had been renting a small storage unit with them for over 2 years on Robert Street in East Hartford, CT. Unfortunately, my father was undergoing surgery, and I had to up and leave Connecticut, and be with him in New York. I spoke with the property manager Dan about the surgery and the reason I would miss payment because my dad was from another country and I had to front the medication. He gave me a courtesy discount that I appreciated. I kept in contact with them and left a large number of voicemails on the property manager’s telephone. I missed two months payment and I told them I am back in Connecticut working and I will take care of the bill before the ending of the month. Suddenly, I received a text message that my $600 bmw bumper , Ac unit, and part of my bedroom set were auctioned for $10 dollars. They wrote that my balance was almost 600 dollars now too! when my rent was only 100 dollars. Moreover, I called the property manager , not Dan, who quickly said that I was threatening him , when I said to him that if you sold my stuff for $10 dollars in auction after communicating with mgmt., then I would have to review public storage online. He said that is a threat. He also said he was Dan’s boss who was so rude I couldn’t even get his name. I quickly called the district manager ; however, I received his voicemail. I left a message that the person in charge of Robert Street was a liar and that the call should be pulled. I also told him about my ailing father and how I communicated with public storage and the way I was treated.Finally, I had a chance to speak with the district manager Matthew who was adamant that my personal belongings was auctioned for $10 dollars and that the communication with management was nothing, because he had a past due balance.Is these the type of people you want to do business with? I strongly believe that I was being bamboozled. Before I never missed a payment and when I was going through it the management knew what was going on. They knew I was getting ready to make a payment so they took my stuff and left me an inflated bill. Stay away from this company !!!! RUN!

Joe is a good man. Always doing a great job. The rest of the team, Mandy m, Victor and Dan are also great! I've been here for 5 years+ and would recommend highly.

I have been renting here for over 6 years. Joe and team are always helpful and always have a smile on their faces.

Amanda was very helpful with helping me rent a unit today. Definitely recommend this location for all of your storage needs.

Victor and Joe were amazing very Informative, professional and nice. The process was so quick and easy definitely a great first impression.

Victor and Amanda were amazing and very helpful.

I have had the unit for a few months now and everything has been great. Today Joe helped me with the app so that I can use it for the gte and account. Such a help!! Great service always.

I have a good service with Joe he a nice guy and do a good job thanks

Joe and Victor have been great. I had come in and they were completely full but Victor said he would call when a unit I needed became available. Joe called me today and he was so helpful. He even stayed past close because I was walking and was running behind. Joe and Victor have really gone above and beyond. I can see why everyone wants to rent there. Thank you.

the best place to leave your important things and Joe will always be happy to help you and recommend the best service.

I just came to public storage from extra space across the street. Joe took care of me and gave me great service. Him and Mandi were more than willing to help. A great place to rent.

Joe and team are always so helpful and pleasant. I am very pleased with my experience.

Thank you Joe for making my morning so much easier 😊. I really needed it❤️.

I'll definitely Recommend all my people, if y'all ever need a storage unit go see Mandy she's such a sweetheart.. She was very patient and give the best help you could asked for.. We need more people person like her and world would be a such a great place 😊.. Not enough space for words on how greatful I'm for her help plus I got my first month free 🙌🙌... THANK YOU MANDY!!! And Public storage when you have worker with such people skills you hold on to them 😀💯 I now have faith in humanity again…. Base on my experience today..

Thank you Joe for going out of your way to help me. Joe stayed until 530 to help me rent a space even though he closed at 5. He really went above and beyond to make sure my experience was great.

Great job Mandi and Joe, you won’t be disappointed with how they listen, and takes the time to make sure to help you pick the right size unit.

Mandi and Victor were an amazing help. They helped us select a unit and provided great service!

Mandi and victor were great help!

Amanda and Victor was very helpful today

Good people n fast

Amanda and Joe were a great help getting our app setup and showing us how to use it. Very happy with facility and service

Thanks Joe for your help. Great storage facility!

Joe was very helpful getting me started with my unit great service

JOE is a Exellent person , very profettional. Amzing costumer service level. I will come back as I will need it again. Thank you for gave me everything clear.

Victor and Mandi have been extremely helpful! They answered all my question's, and were able to help me rent in person!

Very helpful, Joe and Dan are great!

Joe was a great help. Always there to assist. Great facility toi.

Great service here at public storage Mandi is very helpful and great to work with!

Amazing customer service from Joe. He knows his materials and his service was exceptional

I rented before and just came back. Joe is great and has really helped a lot.

The Staff Joe And Mandi W Provided An Exceptional Level of Coutesy And Customer Service.

Joe is the best costumer attendance

It was a very good pleasure getting myself safely in a good quality storage,very polite,great service

Joe is great! He helped me so much with setting up my unit!

Gracias por tu ayuda Victor Numero 1 en servicio

Victor and Mandi were extremely helpful!! Definitly recommend East Hartford location to anyone looking for storage!!

My experience at Public Storage has been great. Joe is a great customer service representative, he helped me a lot, he is very polite and professional. He is definitely an asset to the company. I’m very satisfied with his service and would recommend Public Storage to friends and family

Really everything went well. I am definitely coming back here.

I have had a unit here for a few years. The staff here is always helpful especially Joe. They always are willing to go above and beyond to help and make sure I am satisfied. The property is clean and well maintained. Very pleased and would recommend.