Public Storage Self-Storage Units at 120 Berlin Turnpike, Berlin, CT

ROACHES ROACHES ROACHES!!!!! We came back after the summer only to walk up to the second floor of building C to see roaches crawling everywhere. It was extremely nasty, the whole floor/building was infested. Not sure how something like that gets that out of hand. The district manager has been unresponsive too. Honestly deserves less than one star.

Dan was awesome, very efficient, knowledgeable and professional. The process was smooth! A+

Tasha & Matt were extremely helpful. I highly recommend renting space with them.

Tasha is the best! Fast and easy process! Highly recommend!

Owner/Employee Dave was extremely polite, helpful, explained everything we needed to know & even showed us other options just in case the option we chose wasn't a good fit for us. Would definitely recommend.

Warm real helpfull staff

Tasha was so great! She helped me out! She is amazing!!!!!

The storage area itself is basic - no climate control. Sometimes the carts are hard to find because people don't return them. Driving in with the app is easy! Tasha stands out though - she's always kind and helpful, and goes above and beyond to be available for customers. I love how accessible the location has been throughout different occasions of needing additional storage.

Tasha is very friendly and has a lot of knowledge of her job! Property is very clean and well maintain.

Just wanted to say Tasha is very knowledgeable and very understanding when it comes down to her job! I appreciate her

Tasha is the best and helped me out so much!

Tasha who works the counter gave us a courtesy call and was very cordial and proffesional, at the location Tasha explained in detailed the sign up process, which was easy and quick. Tasha then proceeded to show us how operate the gate and then, along with the Supervisor were kind enough to walk with us to the storage floor to show us where our storage room was. Thank you for your service.

Tasha has excellent customer service skill

The property is very clean and Tasha is a great employee and is willing to help out with any questions that is asked and she is very kinda to others

Property is very clean!

Tasha is great. Going inside to see her Is always fun. Facility is clean and organized.

Omg!!! Tasha who works here is a lifesaver!!! She is so sweet and nice and professional! I was having one of those days and she answered all my questions and concerns easily. At the end I couldn’t get the door to my unit to close and she walked over and helped…. And showed me the technique so the door and I would not have any more “struggling” issues. We have rented here for about 6 months and I can’t say enough good things about it or Tasha

The office hours of the place are M-F 9:30am-6:30pm and Sat-Sun 9:30am-5::30pm. I don't know why they say the office is open at 6am when it's not and nobody gets there until 9:30am. Sadly 95% when the manager is supposed to be working. She is too busy in the back with her boyfriend. And they have to get somebody else from another place in order to cover for her. She also lets her boyfriend park his towtruck and vehicles in the gated areas. I've also been harassed by this woman multiple times. One time when I was rushing to the bathroom. She confronted me because she thought I changed clothes and I told her she could come to my unit which was still locked to see my stuff outside and she could also check the cameras. I literally got there 2 minutes. That's not enough time to change a full set of clothes. And on top of it I was doing the bathroom dance while getting confronted.

Hallo ! I went today to get my storage space ! In Berlin Ct. The person i was meeting wtih to get my space was TASHA ! She is verry proffesional with knawledge related to her job was Outstanding ! All get done verry quick and got my Space ! 5 ⭐ no qustion !

Super easy to sign up, no extra conditions needed to worry about. Extremely simple and affordable for first time renters. Perfect service provided:)

The workers are excellent! They go out of their way to help you. The manager needs to step up and get some more trolleys. I pay good money for my space and trolleys are supposed to be INCLUDED IN that price. I understand that selfish patrons lock them inside their storage unit. But it's the responsibility of the Manager to make sure that this doesn't happen. Have people sign out a trolley and sign it back in. If they don't return it and sign it returned, CHARGE the SELFISH person $50 extra per day. Watch how fast the problem is solved. 😎

Great experience! Especially with those 2 brave employees Dan & Sarah.

Tasha has been extremely helpful getting me a better rate for my storage! Highly recommend Tasha at Public Storage

I spent two days looking for a storage facility, went to multiple different places, looked online, called places, etc.... This one was by far the most straight forward and simple. Tasha made the whole experience simplified and was super easy to work with and not to mention helpful.

Tasha is the best!! She helped me out and got my rent lower! Thanks Tasha!

Tasha very professional..Great professional service..Very pleasant and efficient at her job..Property is very well keptwd.

Tasha was Great and she was Very helpful in getting our unit. She answered all the questions we had and she was a true professional. I would recommend Public Storage to my friends.

This place is careless about the service they provide. I don't usually Comment on anything or waste my time but after I paid my first month toward the middle of the month I went to check my storage and my code would not work , you can't get in contact with them in the middle of the day so very inconvenient . The first day when I was moving in all my stuff all of a sudden the elevator stopped seemingly like it was shut off then I had to literally use the steps to move.

Price is good hope everything else is good too

Tasha has amazing customer service! She knows her job well and can explain everything in detail! Property is very clean! She always willing to help customers in any way she can! I appreciate her service!

I have had great experiences using Public Storage Tasha is always eager and willing to go above and beyond for customers! I truly appreciate her hard work and dedication !

They remodel their lobby then raise your rent huh! My rent went up $50 where they do that at!?

My rent was $146 a month and without notification it went up to $285 a month. A bunch of crooks waiting to raise your rent and auction your stuff off. Uhaul and these other storages places are alot cheaper and doesn't raise ur rent out of no where with no notification!

Tasha is the bomb!! She literally made life so easy by getting a unit and truly appreciate her service!! Highly recommend!!

Tasha is the absolute best!!! She save me money when in need!! I appreciate her customer service and her knowledge about her job!! She goes above and beyond for customers!! Highly recommend coming to see Tasha

Tasha Was very I informative and polite...don't really get good customer service these days. Tasha was awesome!!!

Tasha was excellent with her service, answer all questions, had patience, took her time to explain every lil thing. very very great worker

Very helpful staff! Thank you Tasha and Matt for all your help.

Tasha is the best at her job! And i truly appreciate her and everything she did! She has patience and not to much ppl do! I highly recommend her!!

The experience with quick and Easy. Tasha was patient while walking me through the entire process and reviewing terms and conditions with me. She was also very efficient with answering any questions that i had. Would recommend to anyone who desires great customer service

I don't know where to start. I ordered a heated ground floor room, for my early grandmother. Keep in mind on the website if it says first floor it just means their is no steps apparently because we received a second floor. When I call to to correct the error I'm told property management is able to do this so I'm transfered. No answer, called back explain my situation with a gentleman whom was very nice. He then transfers me to another lady named Patricia. Both nothing the change. Both noting the office stated open but not only did they call with me on the line with no answer not to mention me running back in fourth to prove I could knock on the window with no response. We were told they may be around the property. After an hour I was told they noted the change and to also call the office on a Monday as it was Sunday. Monday I call NOTHING. Tue my husband calls as I am working to speak with a Sarah whom I feel bad but is obviously unwilling to take the names of the ppl I spoke to. With her only resolution is that I have to move and that the manager would call. Then she proceeds to mention they don't provide heated storage. I'm confused WEBSITE SAYS HEATED GROUND . If u have a question and call it redirecs you to the app. I live in a different state work all the way to the weekend. How is this possible. I'm floored. In either case it's now Wed 4 days later I'm not sure their really is management. My grandmother precious belongings and antiques are in jeopardy.

Tasha is very unprofessional and rude! I asked for the District Manager# she refused to give it to me and hung up the phone! I was paying $146 a month then all of a sudden the rent went up $50! Now it's $210 and they wonder why people fall behind on rent! They charge a fee for everything!

Tasha is a great help to her customers. Provides helpful information to actual questions that she is asked. Very knowledgeable and willing to do the work to get your storage needs addressed.

Definitely inspect your unit for water damage before moving in. I had a leak in mine and luckily noticed before anything got too wet. District management was however very helpful and offered to give me some tarps for free if I didn't want to change units but I opted to move my unit. The office manager, Alicia, was very helpful and went above and beyond to make sure I was still happy with their service. I would recommend the Berlin Branch to a friend. It's affordable and managed very well.

Tasha helped me out today and I truly appreciate her! She is the best I definitely recommend her!

Tasha helped me out with the app by calling another coworker name Joe with my log in I truly appreciate them! Thank y'all much!!

the guy Dan at the desk was very helpful Gave me a great price too 👍 😀 thanks

Tasha was awesome in helpnig and setting my account up.

Tasha is the best she helped me out!! I appreciate it! highly recommend come seeing her if u need storage

Came in office to replace and Tasha was here and was the best showed me the APP which the best cause it has EVERYTHING! Highly recommended downloading it!!!

Came into location to look at a parking spot for my RV and Tasha was helpful and walked me through online process..thank you so much.

Friendly and knowledgable service (thank you Sarah!)

Tasha was always very helpful and attentive when I was at my storage unit for the duration of my stay. Would high recommend.

The person who was in the office today was very helpful. She helped me to get a cart which I promised to return to her upon leaving. Since she was not there when I left, I returned the cart to where she retrieved it. I took a picture of the cart in front of where I left it in case it wasn't clear where it was. If I could afford it I would still be using my storage space. Inflation is at record highs and I am not sure how I can afford to live next week.

Came to the store and spoke to a lady name Tasha and she helped my cousin out with getting a unit for the best price! Truly recommend her! The facility is so well clean! And Tasha knows her job very well! Thanks again!

Tasha cheerfully helped us out with doing the e-rental and easily walked us through the process! Tasha is very friendly and knows her job! Thank you so much!

Tasha was a wonderful and friendly. Wonderful help. Recommended highly

Tasha is the best and have outstanding service! Definitely recommend!! Very clean property! Thanks

Tasha was very helpful and absolutely amazing! I'd definitely recommend everyone dealing with her. Thanks Tasha!!!

Tasha at public storage on Berlin Tpke is awesome. Very helpful and courteous. Secure and clean storage facility.

Tasha helped me out so much! She took the time and got the late fee waived which is amazing! Thank you so much!

Tasha , has been such a huge help to us. She is always kind and willing to do whatever it takes to help us. This young lady is a diamond in the rough. Thank you

Tasha is a very pleasant person to work with. She is always happy and very helpful. She knows the business and is extremely knowledgeable about the company and storage units. I’m happy I came here.

Nice place & Tasha was super friendly and helpful. Thank you 😊

Came to the property today to check out my unit today and this nice lady name Tasha showed me my unit and took the time to show me the app and how to access the gate! Which is a AWESOME service to have! Thanks Tasha! Truly appreciate it!

Tasha was fantastic, knowledgeable, easy to work with. She answered any and all questions with accuracy from a well of seeming experience. I Highly recommend her for any future dealings.

EXCELENT!

I am thinking of moving from Oh and I called public storage in Berlin, CT and Spoke to a wonderful person named Tasha. She was very patient and helpful. Tasha went over several sizes of storage units. She gave me prices for all of them. Explained how I can pay for the storage unit when the time is right for me to move to CT. Tasha did not make it seem like I was a bother or a pain. I have dealt with a lot of customer service reps in my day. They have not been as pleasant as Tasha. All the other's can learn something from your Tasha on how to treat people and be as helpful as Tasha was to me. She was very respectful and helpful. It was my pleasure being help by Tasha. I look forward to being helped by her in the future. You need more employees like her.

Great help, easy going