Public Storage Self-Storage Units at 13361 W Bowles Ave, Littleton, CO

Website, email, and text message all told us the unit was ready. It was not. We arrived with a rented truck full of boxes and could not get in. Nobody on the office. Nobody answered the phone. For your first visit, come early. Or better yet, store your things elsewhere. This was false advertising and it screwed us over in the worst way. Edit: To their credit, the property manage Delilah did reach out the next morning and refunded the lock deposit. They also 'put in a request' to credit the amount for $15, too. That did make us feel better, but I still want to stress that this mishap could have cost us far, far more money than they gave back. Truck rentals are not cheap. If the possibility exists that contactless move in will not be an option, wet need to be warned about that asked of time and the website should advertise it as this sure-fire, guaranteed perk. If the messaging public storage gave us had simply said it was a good idea to arrive during office hours, we would have.

James was incredibly friendly and helpful in helping us sort through making sure our final month's bill was paid correctly and in helping us plan for the move out process. Really appreciate his kindness and assistance. Thank you!

BREAK-INS HAPPEN OFTEN HERE! Our unit got broken into and the thieves made off with thousands of dollars worth of clothes, jewlery and other irreplaceable items such as photos. They opened up the metal grate at the top of the unitThey also left us little messages on our boxes after they pilfered through them that say, "Thanks, granma" (spelled wrong too). They need Jesus after they stole my mother's Cross. I hope they find Him one way or another. DO NOT RENT HERE! HORRIBLE! This also wasnt the first break in as per management, who actually was very kind. May have been an inside job as well. May God have mercy on their souls. They gon need it!

Trying to cancel my contract and can't get ahold of anyone

Signed a contract saying my unit was gonna cost $70 a month and within two months you hiked it up to $95 a month. I feel like that should be illegal considering the contract stated $70 a month and then I have to go through a whole process to get it dropped back down to what the negotiated price was originally. It’s just like having an account at Comcast it’s ridiculous and every time I go to the location there’s never anybody in the office to talk to you about your account. It’s like nobody even works there or they just pop in and out whenever they want.

Everything is online and you can't ever get a hold of a person. I was supposed to move into the unit and the instructions sent by e-mail said the unit was ready and all I needed was a code to access the unit. Although it's indoor you still need a physical lock for the unit which I was assuming was the code given in the e-mail. Also, they had a zip tie on the door that I couldn't remove to move in. Apparently they also didn't specify that a first time move in needs to happen during office hours. I couldn't wait around so I had to go elsewhere. Provide FULL detailed instruction so people can be prepared. The e-mail said everything was ready and it wasn't.

James the property manager was great, returning calls, and making sure everything was going smoothly. Suddenly last month he never returns voicemails or reaches back out. Can't get anyone to help me out. The walkways and storage units are clean and pest free so that's a plus! Rent increases every year but that's part of the storage business and is like that everywhere you go. Again the only problem with this location is getting help from someone when you need it.

The public storage at West bowles and C470 is the best facility because of James. I've used public storage at different locations and all the people are great. James found me a unit with a lower price. That speaks volumes to me. Thank you, James!

I really like the security and number of carts there are available whenever we go. Reasonable online prices as well.

Do not trust the claim of "Contactless Move In". After speaking with a customer service representative on the phone that assured me that I could sign up and move in despite the office being closed you cannot access your unit. They provide a key code to access the building, but no way to access your unit which is locked by a physical key. Loaded multiple trucks and moved everything here only to not be able to move my items into storage. Came back today the next day when the office should be open but no one is here and the office is still closed after it should have opened earlier this morning. No way to contact anyone. Very unprofessional between lying to customers on the phone and not showing up to work during business hours.

Don’t go here I paid my storage on time every month then they raise your rent and when you move out don’t trust them I notified the office guy was there only a couple of times that I was moving moved out on 1st then they sent me to collection for not paying the whole month when I had everything on auto pay.

The staff is so nice, the place is so clean, and they have extras like moving carts and security with the phone app.

James was freaking awesome! Not only did he have the boxes we needed so we can move in a few weeks, but he helped me load them into my truck after the purchase. Thanks for being so awesome, James!

Rate increases multiple times a year, I had my rate increase three times in a six month period, so now I’m paying over a hundred dollars more per month. Their prices are high than competitors to begin with, but I was in need of a unit immediately during COVID and ended up renting from them. My rate is now double what it was when I first rented. Not only is the rate increases outrageous , the bathrooms are gross, never have soap, and it’s obvious they are not cleaned. You’ll be lucky if someone is actually in the office, most times I’ve been there, there’s no one available. If someone is there, they are next door smoking and can’t help you. If you’re even a day late paying, expect them to call you multiple times a day and block your door code until you pay. My payment has taken a few days to process, and my code didn’t work, even though I had submitted by payment online. I’m so glad to be moving my stuff out this month, I’ve been counting down the days to be done with this place. Hopefully I won’t ever need to rent a storage unit again!

Great costumer service for James! He really helped us! I definitely recommend working with James at PublicStorage! Thank you so much !

Friendly staff. Nice and clean 🫧🪥

BEWARE! PRICE SPIKES! They continue to raise the rent month over month due to “the market”. Manager requested and told me this would be reduced and this request was denied. We tried to make payments but saw the amount was over what he said to pay so we continued to make the regular payment. We now have late fees they won’t wave. No one communicated that there was a chance for our request to be denied or that it was even a request. Simply make X payment and now we have multiple late fees along with spiked monthly. Contract pricing means nothing after 30 days - they will continue to raise price as stated by the DM as much as they see fit. Even when we have in writing this will be reduced. It has been a nightmare trying to get ahold of anyone at the property. Not sure if management changed but it’s become a bad bad experience.

Property manager James is attentive, very polite and thoughtful of your needs. The total storage unit location is always clean and very well kept

Robin was very helpful

Great storage unit property and Lu’s customer service is the best.

Well, just like all the previous reviews, James is hands down the most incredible property manager! My family and I were going through a challenging moving situation and James was extremely helpful in every aspect of getting us moved into several units. He was very responsive in returning my calls, he physically walked us around to the various units that were available, to see which ones suited us best, he was a straight shooter, very genuine, very honest, very personable, very patient, he was a blessing in every aspect of our dealings with him. He even went so far as to handle the cancelation of my rented storage facility in Scottsdale, AZ, as a result of the disruption to our moving plans. Public Storage, you have a phenomenal employee in James, I hope you're taking care of this man as he's a true asset to your organization. Thank you, James, for making a truly stressful and anxiety filled situation, so much more tolerable. Scott, Tyler and Logan Green

Clean facility, nice staff, affordable units, safe and convenient location. Very easy to rent and pay online & using the app. 4 1/2 stars because the elevators are kind of obnoxious to use with the code if you don't time it right, but everything else was great so I'm rounding up. Definitely recommend!

James is awesome and knows his business. He helped me with my unit quickly even though it was past office hours.

I truly can't say enough good things about my experience at this Public Storage. The manager, James, is the absolute best - I'd give him 10 stars if I could! We moved from out of state and he was in constant communication with me - he reassured me that the units and the facility would be ready to receive our movers. If I ever had to leave a message, he would return my call in 5 minutes. I've never experienced such wonderful customer service. Public Storage is so lucky to have James! He is a consummate professional, friendly, positive and one of the most helpful people I've ever met. He made what could have been a super stressful experience of moving so much better. We are grateful for you James! You're the best! Choose this facility - you won't regret it!

Wanna start off by saying James is a top notch employee didn’t try and up sell us a bigger unit, listened to what we wanted and got us exactly that!

I absolutely enjoyed my visit. From the moment I got there James the manager assisted me. I found everything I needed and the facility was very clean and well maintained. Would love to visit again.

Very clean and well managed! Sean was excellent, professional, and helpful! 6 stars!