Public Storage Self-Storage Units at 565 Hanover Way, Aurora, CO

This place reflects the surrounding area. The name Public Storage should be taken at face value. IT'S OPEN TO ANYONE! Recently, there was a fire caused by tenants that are/were living in the unit. Let's of damaged security measures. Virtually no management. Trash EVERYWHERE. NO MATTER THE STORAGE FEE....ITS NOT WORTH IT! DRUGS. ALCOHOL, and DISGUSTING THINGS APPARENT EVERYWHERE

Military spouse here, Horrible store site. Noone answers the phone or sits in office. Horrible services. Needed a store b4 my husband left for deployment. The services here are nearly impossible

First time renting, The manager ( Jennifer) was very professional, courteous. Explained every question in detail.. Look forward to experience.. Highly recommended. Thank you,Al

Jenapher she's nice helping Thank for your help 🙏

No one there! They hardly have anyone at the locations! Some of them have a really bad attitude! The prices outrageous!

They have their time off. I left the location prior to 9pm and still received a warning saying i had past the closing time.

Jennifer is got to be one of the best employees that public storage has. She's definitely a asset to the company with her speedy Ness friendly and eagerness to help each and every customer with exceptional quality customer service.

Customer service was good knows everything and helpful.

Love the new management and new manager Jennifer. Great service!

Hi the management is the best especially jenapher wow she is wonderful she helped me transfer for $0 fee when i moved to wrong unite and plus she did take care me on her day off i luve her

Does the rent increase I started at 63 dollars a month now I'm at 88 dollars a month same unit would like to know

Your attendant was very helpful thank you for having her there.

Buen precio

Jenapher was very helpful. Helped me with a problem

Jenapher was very helpful and patient!

Escelente

Jen at your 565 Hanover Way, Aurora, CO location is FABULOUS to work with -- VERY professional, VERY knowledgeable and EXTREMELY competent, efficient and effective. She contacted me immediately to welcome me as a renter and was VERY responsive to my questions and concerns. She explained everything to me clearly, in a way I could understand and was very flexible with my particular move requirements. I feel welcome there and I am confident that my belongings will be in GREAT hands & will be secure & safe. THANK YOU! Christine Smith

Jenapher moved me into a great unit at a great price. She really made me feel like my items would be secure in her facility. She is diligent about keeping the property clean and tidy ans you can see she cares about her customers and her property. I am so glad I rented here.

Awesome customer service. Really helpful and knowledgeable. Thanks Jenapher! 👍👍🙂

Great service bunch of tweakers living on property and managing it other than that great rates and clean units. Probably due to the amount of tweakers there lol.

Jenapher was so helpful. I needed to rent a larger storage unit. She was so knowledgeable and helpful. The fact that she lives onsite is reassuring to me that my storage is secure and someone will be able to be contacted. She even gave me her cell phone number to call if any problems arise. Awesome customer service!

Jenapher was extremely helpful in transferring our reserved space. After a very stressful day, she handled everything for us and put us in a GREAT space for storing our items. Thank you Jenapher!!

Great service, good storage units for the price

Jenapher was very helpful helping another PM with my issues and was very helpful

Jenapher gud

Jennifer has been very helpful!

.The staff was very helpful when I ordered the wrong size space. It only took them a few minutes to set me with a new larger unit. No hasel and friendly.

Jenapher was amazing!

I visited the property to look at renting a unit and it was very clean, and properly managed. Great location! Jenapher was so helpful!

Jenapher is amazing she friendly, kind and courteous she willing to help. When we were moving in she offered us a dally to get our stuff moved in. Great manager.

We drove from Florida with a trailer full of our daughters belongings hoping to find housing for her. After 3 days of driving around Denver with a trailer on the back of her Jeep, we finally decided to unload the trailer at a storage unit. Most were closed, if we saw Jenapher outside picking up trash and she was ready to help! Less than 10-min later, we were unloading the trailer and back on the road! THIS is what customer service is all about! I wish she lived in FL and I would hire her to work at my business! Good Job Jenapher!

I love the customer service here Jenapher went above and beyond my storage was leaking . And she took care of it with no problem I really do appreciate you.thanks again Jenapher you are the best.

Jenapher helped me get the app set up.

Jeniafer

I went to this location to make my monthly payment and Jenapher helped me with my payment ... Then she went above and beyond and got me a rent reduction... She is very business minded and very professional.. thank you so much Jenapher

Very helpful and full of resources explained everything in a fast simple matter really glad I chose public storage she made me feel that my belongings will b safe and secure! Thank u so much jenapher!

Jenapher, has the most higher standard in customer service! I really appreciate her help!

Great on site contact! Extremely helpful

When our moving plans fell apart, Jenapher came in on a holiday to help us rent a storage unit. She showed us how to work everything, and started with us until we had gotten into the unit.

Jenapher was phenomenal. She is super customer service oriented and did a great job listening , helping with solutions to my problems and making sure I got what I needed handled. Thank jenapher!!!

Jenapher is asbrosa

I had a great and hassle free experience today with Jenapher. Service was easy, fast and professional. Great choice for hire. 👍🏾👍🏾

Jenapher is a very hard worker and is great with customers.

Hey Jenapher was really great helping me out. I have been here almost a year and every time that I will come in before Jenapher took over I was not able to talk to no one due to them not being here. She is really great and helpful

Jenapher was great helping us get a unit the right size. She was available when we needed her always helpful. The whole rental experience was great. I definitely recommend this storage site.

Awesome manager help a great deal. Alway willing to help and willing to listen, she kind and courteous.

Jennifer was great and took the time to help us.

Jennifer was awesome. She was busy when we arrived and she stopped everything to help us. She explained everything to us. She was great.

Knowledgeable friendly and helpful

Jenapher made me write her a review

Jenapher has surpassed any expectations I could have imagined and I could have not asked for an easier process in getting a storage unit. She was so personable and thorough.

I was excited about the level of service I received from Jenapher. Thanks young lady keep up the great work.😊😊😊😊😊😊

Jennifer was filling in for another property and gave me a call regarding my unit. She was so professional, kind and understanding. If my property manager was as genuine and caring as Jennifer, I’d probably stay renting with public storage. Thanks for providing quality customer service!

It was a great experience today when I came in to rent a unit. I met Jenapher, who was such a positive influence on my day. The process was easy and I was out in a flash. Thanks for making my day much better.

Jenapher is super nice and professional. Appreciate your help and getting me set up.

Best public storage location I've ever used. Amazing customer service Jenapher is a true asset to the company she was not only very courteous and professional but also extremely helpful she made the rental process very quick and easy. Thank you Jenapher for making me feel like a valued customer.

When we went there for the first time Jenapher was there to greet us and asked multiple times if we had any questions. It was a nice first experience.

Jenn was amazing going above and beyond to help me get moved in on such short notice, I was very happy with with public storage .. thank you Jenn

Hands done had best experience with JENAPHER she’s amazing definitely come back in future

I love the customer service here Jenapher went above and beyond getting answers, calling almost everyone else she works with for a question I had about a product they sell. She also did what she could to help me get a lower rent so I don't fall behind on my payments again. Girlfriend was there for almost a whole hour after she clocked out just to help me in every way possible with all my questions before she did what she had to do to end her shift. The following day she called me to give me updates on my account and answers regarding everything we talked about the night before that wasn't answered. THANK YOU JENAPHER I APPRECIATE WHAT YOU DID, AND THE HELP YOU GAVE AND TRYED TO GIVE, YOU ARE A CHAMP GIRL 🏆 BUT TRY NOT TO SKIP LUNCH 😉

Jenapher is so awesome and so very helpful such a great fit for that property she's knows exactly what she's doing Public Storage is very lucky to have her for an associate

Jenapher was is always kind and outgoing!, and just recently helped me download the app!, she deserves any award!, that she has coming too her!

Jenapher was very helpful

Jenapher helped me out and got the job done!

Awesome place !

Jenapher helped me with the unit

Jenapher took my payment for rent

Jenapher treated me and my friend like PEOPLE. Wow! She is competent, and got all our needs sorted quickly and with a good attitude. Jenapher went above-and-beyond! Thank youuu!

Jenapher we love you, she was a tremendous help..

Jenapher helped me with everything I needed, she put aside her other tasks just to help me first. Great service

Jenapher helped with my storage space from out of state.

Jenapher was Amazing! Very quick and helpful.

Jenapher is very helpful and good customer service

Eventhough the rental did not work out, Jenapher was very helpful and took care of my issues diligently. She followed up with a repeat phone call and advocated for me. I appreciate her service.

Jenapher helped me with my move-in. She was great

Jenapher helped me to find right size unit for my needs and helped to complete my rental. 5stars.

Thank you Jenapher for the extremely great service, I appreciate everything you have done, I've been since 2017 and their unit were great for what I needed, I would definitely would come back in the near future, hopefully Jennifer would be there next time

Jenapher helped me to move in ..and helped protect my merchandise

The new manager Jenapher at the hanover location is simply AMAZING. My anxiety was at an all-time high but after going back to the store today getting my storage situation taken care of and what a difference it makes to have someone hear what you're saying and help fix your problem her and her lovely co-worker that was working with her today was definitely God sent thank you so much for removing all the stress that I've been going through for the last 2 months

Mr. Mike was so amazing and very professional. Mr. Mike very knowledgeable and kind.

Mike helped me out and did amazing and super professional and super clean and tight property.

Mike.. great customer service

Mike - the gentleman is ABOVE & BEYOND!!! KUDOS 👏 for the facility management, staff for clean and safe environment at the location. THANK YOU ALL 🙏🙏🙏

Mike was incredibly friendly and informative. Great communication helped the process go smoothly and efficiently

Mike helped us very respectfully i would recommend

Mike helped me out with getting a storage unit and made sure it was clean. Came out with a broom and swept it all up as he showed me the unit.

Received great service from Mike ! Would def recommend this location

Mikey went above and beyond to solve my problems and provided good customer service

Buen servicio me atendió mikey

Mike gave me great service. He answered all of my questions.

Mike is excellent representing for public storage and he was very helpful with the application

Mike is a wonderful manager . His services was extremely good he goes out of his way to help people . He helped me in his off day for rental pretty cool

Mike Doyle was very Informative respectful knowledgeable and just a darn good guy. So treat him well please and thank you

Mikey was very professional pleasant and courteous. He made the experience very positive and stress free. I appreciate his customer service which was top notch!

Mike gave us awesome service. He was so helpful. Very friendly and personable. He deserves a raise.

Mike & Reanne were great Friendly & curtious customer service and helping me get the Right storage unit that I need it. They are on top of their game...

Mike has great service thank you

Mike was awesome. I came early and he had no problem helping me get a unit right when the store opened!

Jenapher helped me on her day off I really appreciate her! this wasn't even her location and she helped me get in and settled

Perfect for storage

Jenapher she help because the other place was closed she help me at different location

Mikey excellent customer service

helpeed and explained well

Mikey is so polite and helpful. I highly recommend Public Storage on Hanover just because of him! The storage units are clean and secure. Thank you for all of your help.

Mike,Hey mike did a very good job helping me

Mike had great customer service. He was fast and friendly even though he had other customers coming in. He was able to take care of them and me getting us all ; He was very curtious and helpful with all my questions and concerns, Thank you

The on sight property manager Mike help me on his day off I just happened to catch him outside. Needing to make my payment today was stressing me until this little insident.

Gentlemen Mike was very courteous and helpful great experience

Mike was very friendly and break down for me t prices of t storage and t fees of t insurance. Very well knowled of all t process at t storage. He make me feel welcome. Great job Mike!!!

Mikey had great service. He stayed on the phone with me to direct me and made sure I found his location. He was funny and professional at the same time. Thanks Mikey

Mike gave excellent customer service I will reccomend Mike's location to many of my friends..

Mikey was an excellent help. Great customer service and fast. Very informative also. Go Raiders!

Mike gave a 5 star experience because he answered every question. And explained every aspect from a to z. He also gave great example and advice from prior knowledge of things happening.

Mike was very helpful and knowledgeable.

Mikey was amazing, very professional and great customer service and helped me right away and solved any problem I had.

Mikey is an extremely knowledgeable person, and he is a very awesome property manager. He is great at what he does, took his time in helping me decide the unit I would need. Took me for a viewing, and we both did a scenario about where boxes and property would be in the storage unit. We went back to the office, where we then went over the documents. Thoroughly examined, and an understanding of what is being signed.

Mike he helped us find the right space

Matthew and Mikey are the best customer service oriented helpful jovial employees I’ve met in some time, impressive work gentleman =]

Mike , he was very friendly., and I know he was cleaning some weeds.to make nice, but he took the time to let me make my payment, and he fixed something on my account. He deserves 6 Stars for the day!!

Mike did great 👍

Mike is suoer frieldly and helpfull. Took the time to make sure i was set up correctly. Much appreciated

Mike helped me out very quickly. He was courteous and helpful.

Found it and got my stuff put in it ok.

This place has plenty of room for a two bedroom apt.

Excellent people and clean!

Mike D., at the Idalia location, is the MAN!!! 2 week issue resolved in minutes. Plus exceptional customer service! This is why I stay after 10 yrs. Someone who takes care of the customer. Way to go Mike D.! 👍😀

Mike, who said he was the relief manager did an amazing job! He was incredibly kind and took the time to not only solve my problems but went out of his to way to make my day better in general. What a guy! Wish he was here all the time!

Absolutely fantastic. Jennifer got me set up in every way shape and form. She was incredibly sympathetic.

Facility was clean and conveniently located. Leianne was new at this property but did a great job even though she was unfamiliar with the property.

Public storage is ok and really that's all. The current location I'm using is friendly and the people who work there seem to be very polite and courteous (565 Hanover way 80010, Aurora location)... At both locations I had administration issues regarding my account and this second time no manager has called me back to resolve the matter at all. So I will not be using Public Storage again but instead will be using a competitor of theirs. PLEASE READ FINE PRINT! They can raise rates whenever they want also just because it says first month $1 and even when you reserve that storage unit the email you receive confirms the $1 first month special, does not mean you will be getting that promotion as promised. Nope! By the time I get the unit it is too late to go elsewhere because I was already stuck with a truckload of possessions with no choice. Needless to say I wasn't happy but I was told that he was going to tell the manager about the situation, but I never heard back one word! By this time I'm done dealing with public storage and ready for a new company who honors what they advertise! But I want to reiterate that this is in no way the fault of the people who were nice and polite in the front office since they don't have say in those matters from what was explained to me... why I was waiting to hear back from management but to no avail...

Jasmine is wonderful to rent from. Very informative and polite

I love it here

Best deals around! Great staff, very helpful.

My girl Jazz needs a promotion

The staff is always really friendly and I havent had any real issues with this place.

Jasmine was so awesome and helpful. She deserves a promotion and raise

I've had a fantastic experience at this public storage! Best customer service I've seen anywhere in a long time! Jasmine is amazing

Jasmine is wonderful.so sweet

Great staff. Jasmine is very helpful and an awesome employee!!

She is the most punctual, friendly, out going employee that i have ever met.You are very lucky to have her as your employee.

The young lady was wonderful and very helpful

Got in and had everything set to go in minutes. Jasmine at the desk was super cool. Great customer service keep it up !

Jasmine was Fast and friendly service very helpful thank you

Jasmine is an absolute angel to work with. She explains everything you need to know about your monthly payments and insurance that’s needed for the units in such a simple way! Such amazing customer service I feel great about my choice to rent a storage unit from this location.

Jasmine was great

Jasmine was fabulous helpful will recommend

Jasmine did a great job! Thank you!

Excellent service! Got storage space too small, she helped me out tremendously!! Thankful for good customer service and compassion!

Amazing service , jasmine was super helpfully and inquisitive . Made my decision here very easy .

Ya I want a different location than the one they want me at so I'm going to the location I want. Their internet system sucks. The ph #s do not match the locations. Ur best bet is really to go the location u want. No other choice. Jasmine @ Hanover location is the best. She's knowledgeable, the place is clean. The unit was clean. She helped me and I didn't have any questions when I left. Other than actually going to location everything else was fine. @ least fix ur internet with the correct location's actual phone #s. Really go to drive down to location.

I ALWAYS use Public Storage I need it but experience was "AWESOME" THANKS to all the GREAT customer service that I received from the employee,Jasmine, THANK YOU Jasmine and Public Storage for making my experience at Public Storage a "GREAT" one! I will continue to be a HaPpY and LOYAL customer ;Mainly THANKS to Jasmine😊👍

Jasmine in the office was great. Getting reserved in advance was fine. Lots of cob webs I the unit before I moved in. And the worst thing, the ONSITE occupants vehicle was parked RIGHT IN FRONT of the building, next to my unit, and their car was so close it was EXTREMELY difficult to unload my stuff. I couldn't park the truck and other way to get into my unit without blocking the drive, or worrying about running stuff into the red Ford that was in front of the edge of my unit. There is 15 feet BEHIND the two cars parked and they could if backed them up to make it safer for all parties. I was not happy. No one answered the door, office closed, and customer service couldn't do anything but give me district managers phone number, so I left a message for him. I better not have this issue everytime I need to get into my unit. It was very hard to unload mattresses, fridge and couches safely. Who parks indefinitely right against the bldg?

Organized and well-maintained facility with a very welcoming and helpful manager. First day there was an issue with a hardware on the door of my unit but Eric immediately helped me to move to another unit and he made sure that not getting charged for that matter. Thanks again Eric!

Awesome staff

Jasmine was amazing!!! This was the busiest time of my life and she got everything done for me with no issues or complaints. Definitely recommending this location to everyone

How much are the small units

Zee was awesome

Very helpful staff Trevor has great customer service

Very knowledge young lady in office bring back prorate dollar move-in really wasn't a dollar otherwise fantastic thank you!

Trevor was awesome, just came in to look for some pricing. He knew exactly what i was looking for and prices weren't to bad. I will be storing here when i need my extra space.

Prices are going up, and you must have insurance here on your unit that is sold by them.

Facility Is very clean and Stephanie was very quick an efficient. Highly recommend!!

Great service friendly smiling

Staff was friendly and helpful

I just wanted to say thank you for having such a wonderful employee Trevor he got me the unit right away with no no stick no problems and that's just what I needed today so I really appreciate him and he sounds very friendly sounds like you've got a great property manager as well so thanks for having him a front desk

Ryann is a great person

I’ve had a storage unit here for a year and a half now, never had a problem until recently. They changed the lock with a “public storage” sticker. Everything is gone there’s not cameras in each asisles of the storage. It was broken into and everything was stolen. I recommend going somewhere else to rent a storage unit

Storage Units are great! Staff is also great!

I came into the Hanover location in Auroroa searching for a large storage area. I was met with a friendly professional young man named Trevor. I ha e to say he went over and abroad his customer service duties, when we went to see the unit he made sure I could hold his arm so I wouldn't fall on any residual ice. I'm a senior and his professional courteous personality sold the unit. Thanks Trevor

I have been using this particular public storage ,off and on for over 11 year's . I needed a storage last weekend with immediate move in and went here ..they helped me out on the spot ! Reasonable prices and friendly staff . The grounds and storage units are kept very clean . I highly recommend this business for your storage needs ! Ryann rocks!!!!

I rented a storage unit there 12/1/18 and when I tell you Ryann did her thing. I flew in at midnight the day before to pack my house and get a unit and get back to the airport by 5:45 pm because my flight was at 6:45 pm and it was short notice and I "MEAN" SHORT i called she said what time to be there and I was there with 11 mins to spare to unload the truck and get it back to u haul by 1:30 pm it was 1:13 pm when I got there unloaded my stuff and was out by 1:20 pm. GOD IS GOOD and this is o super plus for me with them so thank you very much Ryann for the hustle you put in to get me in the unit Happy Holidays GOLD STAR SERVICE

Usually I would say they suck, the prices are too high and they constantly lock you out of your unit for the smallest things not just late payments. However they worked with me very nicely on auction day saving all of my stuff and I will never forget that. I couldnt thank them enough.

No problems with this place. Staff is friendly and helpful, brand new facility so everything works plus cheaper than other locations.

Ryann was super helpful and got me everything I needed today. She was very friendly and efficient and got me all set up in a timely manner. We had a couple of laughs in the store too! Awesome customer service.

Ryann really helped us on short notice and made the process painless. I'll enjoy storing my Corvette here.

Ryann was incredibly helpful!

I've never had a problem with public storage but this ghetto a%% location I will never use again and I recommend to all never to use this public storage location. On August 10th of this year my mother and I went to my storage unit to remove some of my items. When we got there my mother notice the lock on my storage unit was not mine. When I used my key it did not fit. My mother also tried using the key and it didn't work for her. Both me and my mother made phone calls and left messages stating what happen. By the way I had two storage units both paid for. When we left the storage unit because this was after hours my mother suggested taking a pic but I was like, why there is no way for anyone to remove my lock unless it is broken off. I wish I would have listen to my mom. When I confronted the site manager she acted like I was lying and basically dismissed everything I was saying. I believe this pathetic woman was probably going to go through my things or she got information wrong and accidentally made a mistake. But rather than the dumb site manager admit the truth she blame me. My suggestion if it looks ghetto DO NOT GO THERE AND GIVE THEM YOUR MONEY. I will never use public storage and if your stuff is at this storage unit get it out of there, because that site manager is taking your stuff. Also those locks that public storage sales there is a way to unlock it without breaking it. I figured it out dumb a%% public storage. Also I know you guys are going to remove this post no biggie I've already shared it on my social media pages.

Ryan was phenomenal! Excellent service!

Expensive. Hours aren't great

Wonderful experience. Nice staff. Great prices. $1 for the first month special is legit and people should take advantage of it while the opportunity awaits.

Excellent service really good and friendly and very knowledgeable Ryann and Trevar !!!!!!

My wife and I moved to Colorado from New York and we had to put some things in storage. Lindette was very competent and helpful during the process and gave us some great advice about the area. Facility was immaculate.

Great customer service

I have always used cube smart but I was looking for a storage close to where I'm moving,. I found your storage on Google. The young man, Trevor was amazing. I had made reservations on line. He was ready for me when I got there. I thought it was going to take longer but he was fast and made sure I had exactly what I needed. The facility was clean and he made sure I knew all the security measures you have taken to help customers. For my first experience with public storage, Trevor made it a positive experience and I will be sure to share with anyone who needs storage needs. Thank you Trevor

Great customer service ,justice she knows how to get the job done .. And find whats convient

Friendly. Clean. Efficient. Works for me!

Get what you pay for just a bit pricey for what you are getting. Gated and cameras so no worries, clean and nice for use.

Friendly place. Outrageous pricing

Public Storage the place with great service good prices in the first month is only a dollar had a few bits and hassles when I was storing my stuff to move back to Kenosha in Denver but it worked out just right recommend Public Storage to anyone looking for public storage place why not to Nationwide Place great service 1-800 hotline 24-hour engine service security

Thanks Ryann for your help! Always friendly- location kept clean too

The rates are criminal and the doors do not keep dirt and trash from accumulating in the sheds

Good rates!

They have always been very nice and helpful.

The Manager on duty, Mrs. Crilly was very attentive and helpful to my needs!

So far so good, the neighborhood is sketchy so make sure your valuables are insured.

Peter is a wonderful person and amazing help!!!

Will was very helpful.

This place is alright

Stephanie is very helpful highly recommended!

Ryann I love you!!! She made things so friggin easy for me! I got the smallest unit and it's still more than enough room for my things! The whole staff was so pleasant I wish everyone was like this!! Getting a unit was a last resort option for me but I'm glad I decided to get one because the process was easy and friendly overall! Thanks Ryann!!

Just had all of my professional painting gear, art supplies, yard tools carpentry equipment, cd's, most of my vinyl records, mixers, turntables, sound equipment, iPhone 4 (which they used to hack into my email etc;a nightmare itself). I was told that there wasn't a camera pointed at my unit. They stole my heart and soul, and this place claims it had no evidence. Closing my account immediately and warning everyone to stay away.

This is the place you want to come to store your items. I came to get some prices and not only are they fair prices but the customer service is great. I had the pleasure of speaking to Ryann. She is a wonderful young woman who knows what she is doing.

Thank you Debbie, its a treat to be attended by a pro, to the point in a friendly business manner, a pleasure doing business with you.

Bryce was professional, prompt, courteous and very helpful! He made sure that I was getting exactly what I needed as far as space and worked with me to find the best storage unit. The facility is clean and well maintained and I feel safe and secure with my belongings at this location. Superior customer service Bryce! Thank you for one of my first experiences in Colorado being so easy and pleasurable. --- Jennifer

The service is good and they are really nice the property is clean. Bryce help out really good.

My mother and I showed up a few minutes before closing and Nicki didn't even bat an eye. She showed us our space, explained everything very thoroughly, and made the experience very pleasant. We knew we were infringing on her personal time but not once did she seem bothered by it or us, even taking the time to make sure we knew how to use our code and answered all of my moms questions. She is the best example of 'above and beyond' customer service we have encountered in such a long time!!

Nicki was awesome!! Super professional and very thorough thru out the whole process!!

Nicki is so amazing! She was so helpful, informative and positive that we could get my goals accomplished! She clearly knows what she is doing and is happy to do it! I highly recommend Nicki and the Hanover way public storage location!

Very pleased to have returned after a year. She's a ten!!!!!!!

Very personable and understanding.

Great experience!

Nick is amazing.

Very friendly and readily available. Made me smile. Very knowledgable. Thanks for the help!

Nicki is Fabulous!!!

Heather W. Has been extremely helpful with my storage space. She was very pleasant and sensitive and caring during a difficult time. I am very grateful to her. If I ever need a storage in the future I will definitely be going back to her. I can tell that Heather Has a bright future ahead of her. I Hope Public Storage realize they have a very smart, caring, and valuable person representing them.

Good experience will be doing business here with these lady's

My experience at Public Storage today was freaking amazing!!! Heather and Nick gave me the best service I could ask for. Both girls went above and beyond to make me feel at ease during a difficult time in my life. I am so grateful for their patients and help. Both girls even made sure the snow was removed and put down salt for my safety. That's what customer service is all about!!!!!'

Heather was awesome. Very professional and friendly. And the service was fast.

Nicki had great customer service skills she was professional and helped me like i would have expected. Keep up the good work!!!!

Nicki is so helpful. She is always on top of her game.

Nicki was very helpful in locating a unit that would fit our needs. She was professional and had a great attitude. Thank you Nicki for all of your help!

Excellent service

Great Service! 👍🏻👍🏻

I like the way rent the space if u need to change your storage they do same day thank u

Heather was knowledgeable and professional. Efficient service and great facility!

Stephanie made this process quick and easy. Love the location of the space!

Nicki is so AWESOME. ..I always have great experiences with her and get staff

Nicki is awesome! Fast and efficient. I got my business done in 10 minutes!

This company is amazing

The girls here are always so friendly and helpful. Each time I come in to pay I am greeted by a smiling face and get awesome service. Both of the ladies who work here rock!

Nicki is just so awsome great worker

Great costumer service! !! Made things quick and easy.!!!!

Nicki was super helpful in finding me a storage unit closer to where I live and at a better rate than I had expected! Only down side is that it is not at her location!

Loved it Cindy helped me get all my questions answered and gave me great customer service i will definetly be back abd reccomened this place to friends and family. She deserves a raise.

Nicki was awesome. Renting here was quick and painless. Thanks!

Five star review i was at my storage today excellent customer service give her a raise

Very professional, Nicki explains everything you need to know.

Nicki was helpful and charismatic!

Nicki was amazing!! So nice!

great customer service!!!!! Thanks Nikki

I was very pleased

Nikki was wonderfully helpful and very quick with service

The. Best storage ever amazing serive

It has been a very long weekend. We just moved out our house and are in the company of 3 very grouchy kids. We were greeted with a warm smile and positive attitude by Nikki. They took good care of us at Public Storage. Our experience was a blessing!

Very friendly ladies. Speedy and helpful. Nicki and Lindsey are very nice.

Nicki was so incredibly helpful and set us up with a perfect unit - 5 stars!

I decided to move up here to be with my dad before winter starts. We came in for a unit cuz as a teenage I have a lot of what he calls "worthless junk" that we couldnt keep at the house yet. Sherrie was a delight she sympathized with my situation, moving making a big change and still wanting to hold on to my "worthless junk" Sherrie never saw it as junk she understood it was memories that I needed to hang on to. She helped in the very best of way getting us the right size unit for it all and putting my mind at eas that it would be safe . She a great woman your company is lucky to have her working so girls like me can have a piece of mind where there memories will be at.

Good service. I would recommend to whoever is moving .

I had an amazing experience here Sherry and Molly were very friendly made sure i was taken care of and saved money that good motherly love love it will always recommend to people

Chris, Molly, Sherrie.are the most kindest and professional people I have dealt with during our time of grief and.dealing with my late mother's final storage. My family is truly greatful. Thanks to all of you for your assistance.

Sherrie was extremely helpful, without her I wouldn't have known about such a great deal!

Good experience =)

It was great sherrie know's her stuff

I was pleasantly surprised with the great customer service . I had a reservation and when I got in the facility I was assisted in finding the the right size for me. Thank you sherrie for being so helpful.

Amazing! I walked in with Sherrie expecting me. She was very personable and made my move less stressful than it already was. The process went so much smoother with her great customer service. I highly recommend this place !

The best of service. Good experience

Darryl is very helpful. :-)

I have had a storage unit here since March 2014. I always get great customer service and would recommend this location to everyone.

It was a super easy experience, I called in the morning and had awesome customer service. John was able to set me up with a location right next to the apartment I was going to be moving in to. Then Sherrie, the on sight manager called me right away to confirm the appointment. I got an awesome special for the first month and saved over $100!

This is the cleanest and well maintained storage facility iv seen

Sherrie was a big help I would recommend this storage place

Darryl is a cool guy. He is so helpful, thanks Darryl!

My friends and I have rented storage units from Public Storage several times. Sherrie is definitely the most knowledgeable employee when it comes to the ALL AROUND information on how to get started quick and easy. Will be back again and will not recommend another storage unit.

My storage unit is in Akron Ohio but I make my transaction at this location and I love it. A guy named Darrell helps me out all the time and he always helps me out to the fullest when I have a problem. He is never rude, his customer service skills is amazing, he always has a smile on his face and I know I'm going to leave happy and satisfied when he is there. I give it five stars because of Darrell and I will continue to go back.

Darryl was a great help. Thanks

I rated 1 star for lack of good, or even fair customer service. Some of the employees there are nice, but others there like William are just passive and inconsiderate.

Good service

Darryl had a nice personality and he had great customer service! I would Darryl a A+! Thank you for making my experience so great!

Darryl gave excellent service!

I thought darrl did a great job answered all questions and was real nice.darrl smith was the manager.

Great and fast. Rep was very kind and efficient

The service here was excellent. Very pleased with your staff and how the accommodated my needs.

Will is awesome !

I was able to move into my unit at last minute. It was all ready to go.

Will is such a nice and polite person. Very courteous. You have a very good employee.