Public Storage Self-Storage Units at 2451 Townsgate Rd, Westlake Village, CA

Jay was so helpful and nice and made the process so seamless. Highly recommend this facility! Great discount for Oct!

Jay was amazing! Quick and helpful while we were getting our unit. The space is great and clean too. Very happy!

Jay’s the best, the staff are great, service is helpful, highly recommend this faculty, I definitely enjoy storing here!

I had the occasion to meet Tammy at the Townsgate Public Storage. Not only was she professional, but also most helpful,kind and understanding. She is an asset to Public Storage. Business could be a n easier and better experience with more people like Tammy. She is great

Tammy provided excellent and professional service. Her knowledge of the services that Public Storage offers along with her friendly attitude will keep me coming back. 100% will recommend this location to my family and friends. Thank you Tammy!

Thank you to Tammy for all your. Help.

Clean property, appreciate how Tammi and Jacob treated me. Will recommend to my friends to rent here.

This is an amazing Public Storage! Staff is amazing. Jay is super friendly. He is the manager on site. Highly recommend.

I’ve had a storage space at this location for a couple of years and just recently changed to a different (smaller) unit. I was helped by Jay and Tammy and they were great. Made the whole process of changing units very fast and easy.

The staff at this public storage is so efficient. Renting was easy and painless. They helped me add a unit using their very proficient app. Very clean facility.

Highly recommended this public storage location for Pepperdine students. This is the place we’ve used to store our daughters stuff over the summers & have been very pleased! Reasonable rates, safe location, & great people!

I’ve had the pleasure of renting a few spaces to store my college son’s stuff while he’s home over the past two summers. The rental spaces, facilities, and common areas are always super clean. The flatbed dollies are always in great working order, and plentiful available for use. All my interactions with the staff on site have been great and any requests made have been addressed quickly. The best part has been using the incredibly easy use of the Public storage app to set up the rental and even easier to schedule the move out once schools starts back up in the fall. Big Thank You to Mr. J and his entire staff. See you again next May for another phenomenally easy process of renting a great space I know I can count on to be available, safe and ready from your Public Storage site!

This property is always clean, and easy to access, love the fact it stays open till 9pm. The gentleman in the office helped me with all my questions, i believe his name is Jay or James

Highly recommend. Excellent Service. Very clean. Much nicer to be indoors, cool and secure compared with outdoor storage.

Tammy was great. She showed me the available units, thoroughly explained how to access the facility, and helped us figure out the best way to secure a unit. She was helpful and kind. It was an easy decision to move forward.

Great service easy access. Clean environment Jay and Taryn the staff were wonderful

This property is convenient and easy to access. Reasonably priced storage units and plenty of spacing for my storage needs. The property manager assisted me and made the rental process easy, would highly recommend this facility. Thank you for helping me with my storage needs.

Nice, clean facility. PS Manager Jay is really great, super helpful.

Jay is very professional and represents everything that’s good in this world.

This location is the cleanest and safest Public Storage we have used. Jay was especially helpful in making sure we got the right storage unit to meet our needs and is both a kind and efficient employee.

The site is always clean and supplies are readily available and working. Jay was so polite and helpful with setting up our account and we were grateful for him because we would not know what we would be doing if we showed up alone!!

Nice, clean, no bugs or rodents, air conditioned - which is great in the summer. Helpful staff, especially Jay, who is friendly and helpful. He even fixed my stuck Public Storage app!

Tammy is a delight and very on top of move ins! She made sure to keep in contact with me when I was out of town and couldn't move in on my actual move in date, she called as soon as I was able to get in just to make sure I found my unit okay! Tammy is a gift and should be treated as such! Update: Jay was so helpful when I needed to change units and even recommended some tips for me if I need to move sizes again

Responsive, attentive manager and clean, easy to navigate facility.

Jay is an absolute sweetheart! He knows what he’s doing, quick to answer any and all questions.

I had the pleasure of meeting Jay, the property manager at my local Public Storage, during my recent visit. I was thoroughly impressed by his professionalism, knowledge, and willingness to go above and beyond to assist me. Jay’s expertise made the entire storage process seamless and stress-free. He patiently answered all my questions and provided valuable insights to ensure I got the perfect storage solution for my needs. His friendly demeanor and genuine willingness to help truly set him apart. Jay’s dedication to customer satisfaction is evident, and I couldn’t be more grateful for his outstanding service. Public Storage is lucky to have such a dedicated and talented staff member like Jay. I highly recommend this location, thanks to Jay’s exceptional service! Five stars all the way!

Jay, Mark and Robert showed excellent customer service and professionalism. Highly recommend this facility.

We needed a storage unit last minute and stopped by this location to see what they had available. Jay was incredibly helpful, got us taken care of quickly, and was a joy to work with. Would definitely recommend using this location.

Very clean facilities and incredibly helpful staff! Jay is very welcoming and was able to help me find the right storage unit for my needs. Highly recommend renting here!

Took 15 min to find the perfect storage space for my move at a 30% discount. Super quick and simple with the manager walking me through everything and answering all my questions

Is very nice place nice people nobody bothers you and is very secure

I recently utilized the public storage facilities in T.O., and I must commend Jay for his exceptional service. From the moment I walked in, he was courteous, helpful, and went above and beyond to ensure my storage needs were met. He patiently answered all my questions, provided valuable advice on unit selection, and made the entire process seamless and stress-free. His professionalism and friendliness truly made a difference. I highly recommend this public storage facility, thank you Jay!

干净整洁，操作方便，工作人员很友好。

Jay is amazing and so helpful

Convenient and oh so easy to access. Reasonably priced and plenty of spacing for my storage needs. Jay assisted me and made the rental process so easy, would highly recommend this facility and Jay’s professional customer service. Thank you

I had a great experience. Jay was very patient and helpful. He got me into the right size unit at the right price. Thank you!

I had some issues with my code not working on my phone and reserving a 2nd unit, so I went into the main office to get it sorted out. I was a bit frustrated before I went in, but Jay really helped me out to get everything taken care of and I'm happy with the excellent service. Thanks for all the help!

Just had the best experience with Elizabeth at Public Storage in Thousand Oaks! She went above and beyond to meet my needs. Thank you Elizabeth!!

Great location. Great service. Jay is an excellent manager.

Great clean facility with great management!

Jay at the front office is absolutely the best. I called with a question about my storage space, and he was able to quickly and kindly remedy the situation. In a world where customer service is a lost Art, and just too many people are grumpy, Jay is a breath of fresh air. Thank you so kindly Jay!

Moving is universally acknowledged as one of life's most stressful events, and it's made all the more harrowing when it comes amidst the turmoil of a personal crisis. I found myself in such a situation, navigating the choppy waters of a contentious divorce and the heartache of leaving my marital home. Amidst this storm, I sought refuge at Public Storage, where I had the immense fortune of meeting Jay, the facility manager. From the moment I stepped into the office, Jay's presence was a calming force. His kindness and patience weren't just professional courtesies; they were genuine gestures of compassion that seemed to extend from the very core of his being. In an era where customer service often feels rushed and impersonal, Jay's approach was a reminder of the profound impact a little humanity can have. Jay's empathy was evident in every interaction. He didn't just ask how I was doing as a matter of routine—he asked with a sincerity that made me feel seen and heard during a time when chaos threatened to eclipse my sense of self. His words encouraged me to pause, to breathe, to remember that even in the midst of upheaval, there are moments of stillness and support. Months later, Jay's thoughtfulness shone through yet again. He suggested I downsize my storage unit to ease my financial burden, a piece of advice I hadn't considered but greatly appreciated. His patience was unwavering as he assisted with the move to a smaller unit, ensuring the process was as smooth as possible. Even when technical glitches arose—a near-inevitability in our digital world—Jay was the master of damage control. He navigated the system's errors with a level of competence that only deepened my trust in his management. When fees could have piled up due to these glitches, Jay was proactive in waiving them, a gesture of generosity that went above and beyond. In summary, Jay isn't just a manager; he's a godsend to those of us who find ourselves at Public Storage during some of life's most trying chapters. His cheery and helpful manner, coupled with an unwavering kindness and patience, makes a world of difference. If you ever need a storage solution coupled with a dose of human kindness, look no further than Jay at Public Storage. To Jay: Thank you for being a beacon of light during my darkest days. Your generosity and spirit have not gone unnoticed, and I am profoundly grateful. To Public Storage: You have a gem of an employee in Jay. His exceptional service deserves recognition and commendation.

Great staff, super friendly and knowledgeable.

Jazmin and Jay are the literal best! Their customer service is beyond amazing and they make me feel so welcome every time I’m here.

The transaction was effortless and very professional. The entire staff was great. Thank you very much.

Great customer service. Tammy was so friendly, helpful and so efficient. I was able to complete the contract in 5mins! I will give 6 stars if possible.

Nice clean space. Staff is on top of everything and always checking if you left your storage open.

Jay was kind and informative, place is clean, and secure! Highly recommend:)

Awesome service, easy to set up and close an account. Tammy is super helpful and quick! They always answer the phone, or if not, they call back within 30 minutes. Almost sad to close my account because they’re so nice and helpful. Also - very clean, secure, climate controlled facilities.

My experience with this particular Public Storage in Thousand Oaks is great. It’s clean, well organized and the staff if very friendly and always helpful. Especially Jay, who always greets you with a smile and good vibes which makes a big difference. :-)

I apologize for not remembering the associates names, but I did all the information required via telephone and the female on the phone was patient, kind and helpful. When the office opened the personnel were also patient, kind and helpful. All were friendly. The storage is very clean. I had a very good experience with Public Storage in Westlake Village. Thank you.

Jay said this wasn’t posting so trying again. I love coming to this place, Jay has such a welcoming spirit and spreads joy all around. The place is great and clean and I would recommend this place for sure. You truly get what you pay for and get a wonderful addition with the staff. Thank you for putting this storage here in Westlake Village. Again thank you.

Very helpful they work hard and always try their best to help customers as best as they can

Great Company!

Jay was absolutely wonderful and very attentive and helpful in getting me all situated with my storage unit! Jay was awesome from start to finish. This location and storage location is perfect! Very Grateful! Thank you!

Storage unit has been amazing. Super easy to access, I feel safe, good size units, clean and the staff is friendly, helpful and knowledgeable especially Jay!! I would definitely recommend this storage facility

Tammy was awesome!!!!

A lot of reviews mention about how good Jay is. I would say Jay is miles better, because he simply cares. He is warm hearted, and he is willing to help anytime you ask. He helps me even after I move out.

Jay did an outstanding job explaining everything and answering my questions. Facility is very clean and secure, recommend!!

(Jay called and said the review was not showing up. So I am reposting my original post.) Trying again. Process to get a unit is quick and easy. Staff are wonderful. Place is clean. Highly recommend.

Very nice place. The front desk representative was awesome, made us feel very safe putting our property there.

Horrible!!! They charge way way too much for a 10x10. Over $4 a square foot. Industrial property is cheaper. Then they would not close out my account like they said they would and keep trying to charge me more. NOT ONE MORE DIME !!!!!

Very friendly and very helpful. The facility is also clean and newly updated.

This was by far my best experience with a storage facility. Very Top notch. From day one Jay and Tammy made my boyfriend and I feel welcome. All our questions and concerns were addressed and answered. They were super friendly and upbeat and had us laughing and having a good time while we signed up for the year in the middle of a tough moving day. Jay patiently showed us 3 samples of units and locations until we found the one we wanted. This storage facility is well maintained, secure and up to date. Being able to enter and manage the doors via your smart phone is a breeze. We are actually a little sad to not need this storage anymore it’s been a wonderful experience. If we ever are in need again we will definitely return to this location. We would give them 100 ⭐️’s

We needed storage on very short notice, and this location came through quickly and with excellent service. 100% recommend for your storage needs. Safe and secure location with easy access for all floors.

Jay is the best! He helped us for years with move in, questions about our belongings and sadly today move out. We are better people for having met this guy! What a professional. We moved during Covid across country so our things have been in storage for a couple years. When we opened our unit it was just how we left it clean and tidy. The whole facility is clean and well laid out. I would pick this storage facility over all the ones we used in the past because it not only a great value but the management is top notch

Clean facility and nice staff, thanks Jay!

Love the management. they are patient and understanding especially when you are so busy they help you to stay on top of your account knowledge and when your late on your payment. If you need help they make suggestions and just always seems so confident and knowledgeable. thank you guys! Plus the place is super kept up and clean!

Very huge place. Micro units.

I rented a storage unit there we’re constantly upping the rent the facility was dirty and the woman that works there is so rude The only thing that they have good going for them is Jay that works there? Every time I have to go pay my bill seems like nobody was inside the building are they were always on break no sign on the door letting people know that they’re taking a lunch or on break worst service ever

The guy in charge. I think his name is Jay LaRue, was so courteous and helpful! You should clone him! THANK YOU! Says BEVERLY BERLIN!

Love this location. It’s close to the freeway and the customer service is excellent. They have been very helpful.

I give Jay LaRue 5 stars

Clean and friendly staff

Rented a storage unit there over the holidays to help us clean out the garage. After less than 5 months I received a notice this morning that my rent would increase by 40% on May 1st. I called to ask about it and was told that the company is looking to increase an additional 20% ASAP. Once they know you are moved in they bet you won’t move out and the price sky rockets.

This is the best storage place I have ever seen. And it was the least expensive of all the places in WLV or TO or even Simi. Very clean. Looks basically brand new.

Everyone is nice and helpful in the office. I just closed out mine because it seems the rate keeps increasing and now my $120 something unit is now almost $300. And it has been less than 2 years. Great for short term but watch the increases

Have been renting here well over a year. The area is very clean and Jay is very helpful and informative. He helped facilitate our move to another unit within the same building when my mother’s storage needs changed. Would recommend calling ahead as sometimes only one person in attendance. Be sure to ask for Jay, he is very knowledgeable and helpful.

Clean and well organized. Very friendly and helpful staff. Good prices. Edit: This is a great place for SHORT-term storage. My intention, however, was for long-term storage, and after 5 months, I received a notice that my rent was increasing by 40%. I have moved my belongings to another location (NOT Public Storage), for less than I was paying to start with. For the time that I had my belongings at this facility, I had no problems at all, and was very happy with the facility and the staff. I just was not expecting a rate increase at all (based on my prior experience having a storage space a long time ago). I certainly wasn't expecting an increase after only 6 months, and certainly not by such a HUGE amount. I think they count on it being too difficult/costly to move your stuff somewhere else. If they hadn't increased my rent, they would have had a customer for years, as that was my intention. Instead, they now have an empty unit. I definitely recommend this facility if you need storage for less than 6 months. However, beyond that, they have crazy rent increases, so factor that in before committing to a space here.

Let me start by saying THANK YOU JAY!! I had really made what I thought was a gigantic mess trying to rent a couple units online...when I called to try and fix it...I spoke with a gentleman (literally a gentle man!) named Jay. He not only walked me through what needed to be done...he did it without making me feel like a burden. He promised to call me the next morning to follow up...and HE DID!!! A man of his word! I ended up going to the facility and completing my transaction and meeting Jay in person. He completed the transaction quickly and efficiently, gave me a tour of my units and was just a pure joy to encounter! We laughed the whole time! Such kindness and patience is rare in customer service these days and it set the tone for my whole day! Jay...you are truly a GOOD soul! Thank you for everything!

Place is a rip off. They had a flood and my stuff got damaged. They took no responsibility.

Went today to look at a storage unit and Jay was very helpful! I loved the property, very safe, cameras everywhere, clean, and best of all friendly and knowledgeable staff. I did end up renting a unit and the process was quick and easy. 10/10 would recommend this location.

Jay was fantastic in helping me get setup.

I’ve had a great experience at this storage facility location. It’s very clean, both Jay and the other staff member are always helpful, and the reservation process is convenient and seamless.

Start of a new year 2023, finally made the decision to rent a storage unit. Ray was very helpful very knowledgeable very patient and made the process easy as 123….! Looking forward to clearing out some over our head rafters to free up some space truly need it. Highly Recommended 👍🏽

This never posted so I was told to try again: I think this has to be the best storage facility. Jay and Tammy are the best. They know their stuff. The place is Clean and well kept. Thank you.

Great service. Very, very helpful staff. Super clean facility, too.

They are so helpful in many ways. It's a pleasure to do business with them.

These 5 stars go specifically to property manager Jay for his excellent customer service. Every time I need help with something he goes above and beyond the call of duty and he is a delight to talk to. Thank you much for everything Jay!!!

Clean professional, but Public Storage needs to work on being able to handle 2 or more different places on the app to open the gate.

Algebra is great! Jay and Tammy are the best at it !

Tammy gave me excellent service, very nice lady.

Very helpful and engaging team, made everything extremely easy!

Tammy and the public storage on Townsgate gave me the best service. She patiently answered all my questions and gave me a tour of the spaces available. She kindly offered to help set up the app for me, but I discovered my phone was left at home. Thank you for such a kind experience getting this done right.

We went to rent a storage space today and Jay was very helpful and accommodating. He showed to see where our things would be stored and made the process easy and confident that our things would be safe there. Very nice and professional.

Jay and his team were professional and courteous! Friendly and extremely helpful.

As all public storages 🤷

Very professional and worked with us to arrange the drop off of our large freight truck for easy unloading into storage. Big thank you to Jay

Great service Fast and personable experience

It is a new one, with convenient access and spacious ways.

Always clean and the staff is helpful and transparent.

Love the location, quiet and able to come and go easily. I was help by Jay, super nice and helpful.Really knew the ins and outs of the facility and answered all my questions. Definitely would recommend the location. Thank you Jay for the easy transition in renting a unit! Great customer service and knowledge that I was able to understand the terms of paying and contract! Thanks!

This place is great. Super clean and organized. Carts are always available and everything works. The front office staff I wish I could remember their names because they were awesome and so helpful. Any way I went in to see about getting a second unit on Saturday 9/10 about mid day and they told me a second unit would be $99 but then they suggested I look on the app and it was $15 cheaper! All 3 staff members were very friendly and helpful saying they could move me to a unit that was closer to my current one. Thanks to you 3 you are incredible!

Nathan was very helpful. He even carried out some of the boxes I had just purchased.

This company is a complete racket—but I’m assuming it’s basically par for the course with the storage industry. To their credit it’s a very nice and new facility but in the 15 months I’ve used them it has really gone downhill. Not to mention increasing the rent from $83 in 2021 to now $127 for a 10x6 unit. Recently they changed their hours due to “security problems” and posted up poorly written and misspelled signs to communicate this to customers. Turns out this particular facility has been having serious problems with crime (over ten units burglarized by the same criminals — Google it). When I asked the front desk lady she denied it and said she didn’t know what I’m talking about… but she did admit that the reason the automatic gate is no longer working is that a drunk person drove their truck through it. All of this in Westlake Village! And here I thought coming from LA we’d avoid this type of insanity. Be careful. Glad to have my things out and I feel fortunate that we didn’t have anything stolen.

Had to get a bigger storage units. Jay was a huge help in getting everything transferred. I am so happy it was super easy.

There are really helpful. Jay and Tammy are amazing

Public Storage on Townsgate is great! Nice units, air conditioner is nice and cool, Jay in the office was very friendly and helpful! They provided a lock and maps for me so it was easy to access. I am happy I rented storage with them!

I went in today I had jay great person knows what I needed and wanted then a lady name Tammy came and ask me is everything ok and she was asking me questions of what I need to get a storage unit great team you have there they make you feel like family great customer service hands down 🙌🏽🙌🏽

Tammy was amazing!! It was so easy to setup and move in. She was kind to my pup very personable. Highly recommend this place to keep your stuff for any length of time.

This was my first time using a storage unit and Jay made the process super easy and effortless. The facility is immaculate and secure, two huge things when trusting others with your belongings. There are always carts available by the loading zone. The gate can also be opened via an app on your phone which also allows you to do payments or access your unit information incase you forget over time. I would recommend this storage rental over all others. 11/10 for service

Very clean facility, friendly staff and easy access to units

Very clean and helpful staff

Friendly staff, pristine premises, super easy opening and closing process. Thank you!!

Super great! Very helpful staff, clean facility, and easy process! Great experience so far.

Jay was incredibly helpful and made the process of renting a space approachable and easy.

Great facility, nice and clean and seems very secure. Staff was very helpful

Who would have thought a storage facility would provide such wonderful customer service, but it's true! Everyone is so helpful and friendly. Such a fresh and unexpected experience. And, the facility is very nice too.

Who would have thought renting a storage unit could be so pleasant! From the moment I walked in and was greeted so nicely by Jay, it was terrific. Jay guided me through the process, answering my questions completely and thoroughly. He truly knows his business! I was also impressed with the cleanliness of this location, a big plus for me. Thank you, Jay, I am most appreciative. Teri

This location has an "Excellent service" it's very clean, this is important to me. This location is well maintained (it's new). The staff especially Jay is excellent and very helpful. You feel safe as they required code for the elevator and to enter and exit the property. Great location as well!

The employees are so nice. The property is clean and well kept up. I couldn't be happier! Thank you for making this such a great experience!

Nathan is fantastic, very knowledgeable and helped us find the right solution for our specific needs. The facility is new and loaded with security features, and the staff is highly responsive. Thanks to Nathan, he’s one of the reasons this is our new go-to.

Love this storage locker. Nathan helped us out and showed us the available sizes of the units and we found the perfect size! He showed us how to use the elevators and helped us get all set up with the app. This storage locker feels very safe and has a lot of eco friendly features. Nathan was very professional and made the whole process very stress-free. We will be using this storage locker from now on!

I just want people to know that even though I work for this company I chose to rent here because it is clean and in a great place. Lots of units that have good lighting. Cone and join the family.

Worked with Jay. Willing to go over concerns i had. Cheerful attitude. Provided lots of information on renting at the location. Would have saved a few bucks had i register a reservation online. The place is big, probably has a unit for any looking. The first time there look for the small signage. The building houses a tenant with a more prominent sign that Google Maps takes you to.

Jay was wonderful ♥️. He made it such an easy process, Who knew storage could be so easy.

DO NOT RENT FROM THEM BUYER BEWARE I am a disabled vet who uses supplemental o2. Don't let their smile fool you. Jay, and Charlotte promised me how secure my unit will be. What a joke! My unit was broken into robbed for 28000 worth of household and personal information. This happened durning the morning shift. Their insurance company refused to help because of me not having receipts which was taken too. The damged stuff that robbers left they refused to throw out in their dumpster. I had to take the unrepairedable furniture to the dump. They also raised my rent after 4 months. An increase of 60 dollars. The cops told me that my unit was 1 of 10 that day. And subsequent conversations i found out this an ongoing problem. In the end dana, Charlotte and jay refused to admit that there wrong and they don't care. I saw the video of the robbers taking my stuff which makes me feel violated. I am leaving the facility asap. My health isn't the best and finding help is hard. Bottom line this shouldn't happen to anyone. I would love to give negative stars. Update i have since left the storage facility on the 15th. I have not received any credit getting out 15days early. What a joke. If the think there is a cleaning fee this is what i left it looking like.

I don’t usually leave comments. If anything I would express something negative to help out others not to experience the same. But in this case it’s the complete opposite. I want to express something very incredible. I would like to comment on the manager Jay. I have never seen anyone more patient kind and always friendly. The energy of the facility is always clean and welcoming. I actually look forward going to my storage unti (lol) with the hopes of bumping into Jay and saying hi. And getting a warm nice smile and hello back. Very rare and hard to find in a manager who can be cool and collective dealing w many personalities all day log. Im in the food biz and I know customer service. And you get it at Westlake public storage w Jay as the manager. Thank you!!

Both Charlotte and Nathan were awesome. Thank you, guys soo much. !!!

Our family got a storage unit because we were moving. We had the unit for a few months and couldn’t be happier with the staff. Jay and Charlotte are so kind and helpful. Call before you go to the office because there is usually only one person working and they do take lunch breaks. It will save you time and hassle. Highly recommend renting here. Very clean and no bugs or rodents with great access to all spots. 🌟🌟🌟🌟🌟

Thank you for your service Jay! You went above and beyond :) Google won’t let me do a separate review for my 2nd experience at this location so here I go :) Jay you did it again!! I needed to transfer my unit and the process was made easy breezy because of you Jay! Thank you again!!!

Jay and Mikel helped me with the online rental and we’re really helpful getting me the right unit property is clean and well lit keep up the good work

Easy fast service, move in was done online only had to show I'd to get my code to move in

Outstanding performance by jay and Nathan and Alana asset to the company

Well-maintained and clean facility. Nathan made the reservation quick and easy. Best self storage experience I've had.

Outstanding, professional and incredibly clean. Jay was very helpful during a difficult time. Great security.

Great place clean and secure Alana and jay were very helpful and nice I recommend this place to anyone looking for storage

Felt welcome from the start. I really appreciate Jays attitude,his demeanor, and his work ethic. All of the people at this facility have been very nice and helpful!👍