Public Storage Self-Storage Units at 2451 Townsgate Rd, Westlake Village, CA

Clean facility and nice staff, thanks Jay!

Jay is the best! He helped us for years with move in, questions about our belongings and sadly today move out. We are better people for having met this guy! What a professional. We moved during Covid across country so our things have been in storage for a couple years. When we opened our unit it was just how we left it clean and tidy. The whole facility is clean and well laid out. I would pick this storage facility over all the ones we used in the past because it not only a great value but the management is top notch

Love the management. they are patient and understanding especially when you are so busy they help you to stay on top of your account knowledge and when your late on your payment. If you need help they make suggestions and just always seems so confident and knowledgeable. thank you guys! Plus the place is super kept up and clean!

Very huge place. Micro units.

I rented a storage unit there we’re constantly upping the rent the facility was dirty and the woman that works there is so rude The only thing that they have good going for them is Jay that works there? Every time I have to go pay my bill seems like nobody was inside the building are they were always on break no sign on the door letting people know that they’re taking a lunch or on break worst service ever

The guy in charge. I think his name is Jay LaRue, was so courteous and helpful! You should clone him! THANK YOU! Says BEVERLY BERLIN!

Clean and friendly staff

I give Jay LaRue 5 stars

Love this location. It’s close to the freeway and the customer service is excellent. They have been very helpful.

Outstanding service this is a great storage, is a clean property

Rented a storage unit there over the holidays to help us clean out the garage. After less than 5 months I received a notice this morning that my rent would increase by 40% on May 1st. I called to ask about it and was told that the company is looking to increase an additional 20% ASAP. Once they know you are moved in they bet you won’t move out and the price sky rockets.

Everyone is nice and helpful in the office. I just closed out mine because it seems the rate keeps increasing and now my $120 something unit is now almost $300. And it has been less than 2 years. Great for short term but watch the increases

This is the best storage place I have ever seen. And it was the least expensive of all the places in WLV or TO or even Simi. Very clean. Looks basically brand new.

Have been renting here well over a year. The area is very clean and Jay is very helpful and informative. He helped facilitate our move to another unit within the same building when my mother’s storage needs changed. Would recommend calling ahead as sometimes only one person in attendance. Be sure to ask for Jay, he is very knowledgeable and helpful.

Clean and well organized. Very friendly and helpful staff. Good prices. Edit: This is a great place for SHORT-term storage. My intention, however, was for long-term storage, and after 5 months, I received a notice that my rent was increasing by 40%. I have moved my belongings to another location (NOT Public Storage), for less than I was paying to start with. For the time that I had my belongings at this facility, I had no problems at all, and was very happy with the facility and the staff. I just was not expecting a rate increase at all (based on my prior experience having a storage space a long time ago). I certainly wasn't expecting an increase after only 6 months, and certainly not by such a HUGE amount. I think they count on it being too difficult/costly to move your stuff somewhere else. If they hadn't increased my rent, they would have had a customer for years, as that was my intention. Instead, they now have an empty unit. I definitely recommend this facility if you need storage for less than 6 months. However, beyond that, they have crazy rent increases, so factor that in before committing to a space here.

Let me start by saying THANK YOU JAY!! I had really made what I thought was a gigantic mess trying to rent a couple units online...when I called to try and fix it...I spoke with a gentleman (literally a gentle man!) named Jay. He not only walked me through what needed to be done...he did it without making me feel like a burden. He promised to call me the next morning to follow up...and HE DID!!! A man of his word! I ended up going to the facility and completing my transaction and meeting Jay in person. He completed the transaction quickly and efficiently, gave me a tour of my units and was just a pure joy to encounter! We laughed the whole time! Such kindness and patience is rare in customer service these days and it set the tone for my whole day! Jay...you are truly a GOOD soul! Thank you for everything!

Place is a rip off. They had a flood and my stuff got damaged. They took no responsibility.

Went today to look at a storage unit and Jay was very helpful! I loved the property, very safe, cameras everywhere, clean, and best of all friendly and knowledgeable staff. I did end up renting a unit and the process was quick and easy. 10/10 would recommend this location.

Jay was fantastic in helping me get setup.

I’ve had a great experience at this storage facility location. It’s very clean, both Jay and the other staff member are always helpful, and the reservation process is convenient and seamless.

Start of a new year 2023, finally made the decision to rent a storage unit. Ray was very helpful very knowledgeable very patient and made the process easy as 123….! Looking forward to clearing out some over our head rafters to free up some space truly need it. Highly Recommended 👍🏽

This never posted so I was told to try again: I think this has to be the best storage facility. Jay and Tammy are the best. They know their stuff. The place is Clean and well kept. Thank you.

Great service. Very, very helpful staff. Super clean facility, too.

They are so helpful in many ways. It's a pleasure to do business with them.

These 5 stars go specifically to property manager Jay for his excellent customer service. Every time I need help with something he goes above and beyond the call of duty and he is a delight to talk to. Thank you much for everything Jay!!!

Clean professional, but Public Storage needs to work on being able to handle 2 or more different places on the app to open the gate.

Algebra is great! Jay and Tammy are the best at it !

Tammy gave me excellent service, very nice lady.

Very helpful and engaging team, made everything extremely easy!

Tammy and the public storage on Townsgate gave me the best service. She patiently answered all my questions and gave me a tour of the spaces available. She kindly offered to help set up the app for me, but I discovered my phone was left at home. Thank you for such a kind experience getting this done right.

Jay and his team were professional and courteous! Friendly and extremely helpful.

We went to rent a storage space today and Jay was very helpful and accommodating. He showed to see where our things would be stored and made the process easy and confident that our things would be safe there. Very nice and professional.

As all public storages 🤷

Very professional and worked with us to arrange the drop off of our large freight truck for easy unloading into storage. Big thank you to Jay

Great service Fast and personable experience

It is a new one, with convenient access and spacious ways.

Always clean and the staff is helpful and transparent.

Love the location, quiet and able to come and go easily. I was help by Jay, super nice and helpful.Really knew the ins and outs of the facility and answered all my questions. Definitely would recommend the location. Thank you Jay for the easy transition in renting a unit! Great customer service and knowledge that I was able to understand the terms of paying and contract! Thanks!

Nathan was very helpful. He even carried out some of the boxes I had just purchased.

This place is great. Super clean and organized. Carts are always available and everything works. The front office staff I wish I could remember their names because they were awesome and so helpful. Any way I went in to see about getting a second unit on Saturday 9/10 about mid day and they told me a second unit would be $99 but then they suggested I look on the app and it was $15 cheaper! All 3 staff members were very friendly and helpful saying they could move me to a unit that was closer to my current one. Thanks to you 3 you are incredible!

This company is a complete racket—but I’m assuming it’s basically par for the course with the storage industry. To their credit it’s a very nice and new facility but in the 15 months I’ve used them it has really gone downhill. Not to mention increasing the rent from $83 in 2021 to now $127 for a 10x6 unit. Recently they changed their hours due to “security problems” and posted up poorly written and misspelled signs to communicate this to customers. Turns out this particular facility has been having serious problems with crime (over ten units burglarized by the same criminals — Google it). When I asked the front desk lady she denied it and said she didn’t know what I’m talking about… but she did admit that the reason the automatic gate is no longer working is that a drunk person drove their truck through it. All of this in Westlake Village! And here I thought coming from LA we’d avoid this type of insanity. Be careful. Glad to have my things out and I feel fortunate that we didn’t have anything stolen.

There are really helpful. Jay and Tammy are amazing

Had to get a bigger storage units. Jay was a huge help in getting everything transferred. I am so happy it was super easy.

Public Storage on Townsgate is great! Nice units, air conditioner is nice and cool, Jay in the office was very friendly and helpful! They provided a lock and maps for me so it was easy to access. I am happy I rented storage with them!

I went in today I had jay great person knows what I needed and wanted then a lady name Tammy came and ask me is everything ok and she was asking me questions of what I need to get a storage unit great team you have there they make you feel like family great customer service hands down 🙌🏽🙌🏽

Tammy was amazing!! It was so easy to setup and move in. She was kind to my pup very personable. Highly recommend this place to keep your stuff for any length of time.

Very clean facility, friendly staff and easy access to units

This was my first time using a storage unit and Jay made the process super easy and effortless. The facility is immaculate and secure, two huge things when trusting others with your belongings. There are always carts available by the loading zone. The gate can also be opened via an app on your phone which also allows you to do payments or access your unit information incase you forget over time. I would recommend this storage rental over all others. 11/10 for service

Very clean and helpful staff

Friendly staff, pristine premises, super easy opening and closing process. Thank you!!

Tammy is a delight and very on top of move ins! She made sure to keep in contact with me when I was out of town and couldn't move in on my actual move in date, she called as soon as I was able to get in just to make sure I found my unit okay! Tammy is a gift and should be treated as such!

Super great! Very helpful staff, clean facility, and easy process! Great experience so far.

Jay was incredibly helpful and made the process of renting a space approachable and easy.

Great facility, nice and clean and seems very secure. Staff was very helpful

Who would have thought a storage facility would provide such wonderful customer service, but it's true! Everyone is so helpful and friendly. Such a fresh and unexpected experience. And, the facility is very nice too.

Really wonderful experience at this location. I went to the wrong location first and was not very impressed by the customer service. When I arrived at this location, jay gave me a completely different experience. I was greeted with enthusiasm and genuinely felt like He enjoyed assisting me and was happy I was there. Thank you Jay! 😊 total win!!

Who would have thought renting a storage unit could be so pleasant! From the moment I walked in and was greeted so nicely by Jay, it was terrific. Jay guided me through the process, answering my questions completely and thoroughly. He truly knows his business! I was also impressed with the cleanliness of this location, a big plus for me. Thank you, Jay, I am most appreciative. Teri

The employees are so nice. The property is clean and well kept up. I couldn't be happier! Thank you for making this such a great experience!

This location has an "Excellent service" it's very clean, this is important to me. This location is well maintained (it's new). The staff especially Jay is excellent and very helpful. You feel safe as they required code for the elevator and to enter and exit the property. Great location as well!

Love this storage locker. Nathan helped us out and showed us the available sizes of the units and we found the perfect size! He showed us how to use the elevators and helped us get all set up with the app. This storage locker feels very safe and has a lot of eco friendly features. Nathan was very professional and made the whole process very stress-free. We will be using this storage locker from now on!

Nathan is fantastic, very knowledgeable and helped us find the right solution for our specific needs. The facility is new and loaded with security features, and the staff is highly responsive. Thanks to Nathan, he’s one of the reasons this is our new go-to.

I just want people to know that even though I work for this company I chose to rent here because it is clean and in a great place. Lots of units that have good lighting. Cone and join the family.

Worked with Jay. Willing to go over concerns i had. Cheerful attitude. Provided lots of information on renting at the location. Would have saved a few bucks had i register a reservation online. The place is big, probably has a unit for any looking. The first time there look for the small signage. The building houses a tenant with a more prominent sign that Google Maps takes you to.

Jay was wonderful ♥️. He made it such an easy process, Who knew storage could be so easy.

DO NOT RENT FROM THEM BUYER BEWARE I am a disabled vet who uses supplemental o2. Don't let their smile fool you. Jay, and Charlotte promised me how secure my unit will be. What a joke! My unit was broken into robbed for 28000 worth of household and personal information. This happened durning the morning shift. Their insurance company refused to help because of me not having receipts which was taken too. The damged stuff that robbers left they refused to throw out in their dumpster. I had to take the unrepairedable furniture to the dump. They also raised my rent after 4 months. An increase of 60 dollars. The cops told me that my unit was 1 of 10 that day. And subsequent conversations i found out this an ongoing problem. In the end dana, Charlotte and jay refused to admit that there wrong and they don't care. I saw the video of the robbers taking my stuff which makes me feel violated. I am leaving the facility asap. My health isn't the best and finding help is hard. Bottom line this shouldn't happen to anyone. I would love to give negative stars. Update i have since left the storage facility on the 15th. I have not received any credit getting out 15days early. What a joke. If the think there is a cleaning fee this is what i left it looking like.

I don’t usually leave comments. If anything I would express something negative to help out others not to experience the same. But in this case it’s the complete opposite. I want to express something very incredible. I would like to comment on the manager Jay. I have never seen anyone more patient kind and always friendly. The energy of the facility is always clean and welcoming. I actually look forward going to my storage unti (lol) with the hopes of bumping into Jay and saying hi. And getting a warm nice smile and hello back. Very rare and hard to find in a manager who can be cool and collective dealing w many personalities all day log. Im in the food biz and I know customer service. And you get it at Westlake public storage w Jay as the manager. Thank you!!

Both Charlotte and Nathan were awesome. Thank you, guys soo much. !!!

Our family got a storage unit because we were moving. We had the unit for a few months and couldn’t be happier with the staff. Jay and Charlotte are so kind and helpful. Call before you go to the office because there is usually only one person working and they do take lunch breaks. It will save you time and hassle. Highly recommend renting here. Very clean and no bugs or rodents with great access to all spots. 🌟🌟🌟🌟🌟

Thank you for your service Jay! You went above and beyond :) Google won’t let me do a separate review for my 2nd experience at this location so here I go :) Jay you did it again!! I needed to transfer my unit and the process was made easy breezy because of you Jay! Thank you again!!!

Jay and Mikel helped me with the online rental and we’re really helpful getting me the right unit property is clean and well lit keep up the good work

Easy fast service, move in was done online only had to show I'd to get my code to move in

Outstanding performance by jay and Nathan and Alana asset to the company

Well-maintained and clean facility. Nathan made the reservation quick and easy. Best self storage experience I've had.

Outstanding, professional and incredibly clean. Jay was very helpful during a difficult time. Great security.

Great place clean and secure Alana and jay were very helpful and nice I recommend this place to anyone looking for storage

Felt welcome from the start. I really appreciate Jays attitude,his demeanor, and his work ethic. All of the people at this facility have been very nice and helpful!👍

Big thanks and hugs to Alanna from Public Storage for her top notch service! I had to make a date change, which she did with kindness. Then a week later I realized I was going to need a bigger space. Together we realized I'd get a much better deal online, but an even better deal if she signed up for me on her phone. What a doll to go the extra mile! Choosing this company and especially having Alanna take care of things has made a very stressful move much nicer. Thank you Alanna - you're the best!

Excellent service at this location and a very clean property. Found this based on location. Completing all forms very easy online and use of the app is brilliant. This location is new, opened in July 2021 and is very clean and well maintained. Staff are excellent and very helpful. They have flat carts for your use and the required code for the elevator and to enter and exit the property are wonderful safety measures. Climate controlled units. On the second day I was there I saw the staff member with a cleaning/sanitizing cart coming from the second floor. Jay was very helpful to us as this was our first time renting a storage unit. Great location as well!

Alana was awesome! So way Jay great service

Jay was awesome!

Fabulous customer service! Funny and helpful, I felt like it was a family friend. My space was immaculate and, at first, they had a chocolates on the welcome papers just inside the roll up door. Their app, makes coming through the gate effortless, (or so I’m told, I’ll use it later today.) Thanks again! Quint

Alana and jay are awesome and on top of everything

Jay was amazing! Great personality and was amazing at helping me find the perfect unit! 5 stars!

This place is amazing. Staff is really nice and place is very clean. Alana helped me out. She was great!

The bathrooms always seem to be out of order, whenever we go to our storage unit. Very frustrating! You'd think for the amount we pay each month, they'd be able to keep he bathrooms in working order.

Mc moving brought all my households to public storage in a excellent condition thank you mc professional moving reseda ca

Just moved in and had a great experience with the staff. All of them have been so great to work with. Jay was so helpful with our move in and Charlotte & Alana were amazing to talk with on the phone. Great location and great staff. Thank you. HIGHLY RECOMMEND.

Alana and Jay set me up with a nice storage space today and were very friendly and accommodating. The facility is in top shape, very clean, well lit and safe. My things will be happy there!

my name is Madelyn 'am new customer and Alana help me out on the internet when customer service told me I'd could'n t she is so caring went beyond her customer service to help me out so I would not travel great people skills friendly out going oriented she is like me a Great worker she deserve a bonus she is honest

We rented a unit here for 2 months while moving. Charlotte was friendly and helpful on several occasions, and the unit was clean and cool on some very hot days. Smooth experience overall, recommended!

EDIT: Originally I listed this facility as 2/5 stars. I am now changing that to 1/5 One of the reasons is the employee I identified in my earlier review (Jay) called me to argue with me about my review. A couple of my favorite quotes from him were: "We never changed the hours of our facility and if we did we had good reason to." and "You're just disgruntled!" Well, Jay I certainly am disgruntled. Another reason for my downgrade is because the employee Jay is the only person from Public Storage to reach out to me despite my difficult experience being communicated through the proper channels. I am not expecting free rent or some red carpet treatment. I complained to the local and District Manager and have heard nothing from them in response. Just a call from Jay. TL;DR: Don't rent space here. If you do, don't expect any reasonable customer service from the employees on site or higher up in the organization. ---------------------------------------------------------------- This facility randomly changed the hours of accessibility from 6am-9pm to 930am -6pm without any notice to its tenants. Example: On a Tuesday evening I was moving my property into my unit and the hours were ~6am to 9pm. Then that very next morning, on Wednesday at 9:00 am, there was a flyer posted to Access Pad for the Entry gate that indicated the hours had been changed. At 9:05am Wednesday, the on site representative 'Jay' lied to my face and told me that they had posted the signage regarding the changed hours the previous evening. If Jay was telling the truth I would have seen it immediately because the flyer Jay was talking about was covering the access entry and exit pads that tenants are required to use to enter and exit the facility. The lack of notice became an issue for four other tenants that were lined up to gain access to their property. I left multiple voicemails with the manager of the facility, Mr. Hill, but my phone call was never returned. I called Public Storage Customer Service last week to complain and they told me the District Manager would reach out to me within 72 hours. That was almost a week ago. Customer Service at this facility is 0/5. Overall, every experience I have had with this facility has been unprofessional and almost amateur in its operation. The only reason I am not moving my stuff to another storage unit is because of the hassle of moving. Also: The building shares an address with Jafra Inc. and is difficult to locate. There is no signage to indicate Public Storage. Your GPS devices will lead you to the wrong facility and there was no email or information regarding this issue when I signed up.

Clean, secure and well-organized.

So we’ll organized and clean! Easy to move in, great service from Charlotte and Jay.

Charming and very helpful host! Charlotte and Jay were great! Fantastic high tech storage facility, and pristinely clean!

After not having any spaces for me in Ventura I decided to go to this public storage and it was a great experience Alana and Jay were very kind and answered all of my questions.

Super friendly staff. Really easy sign up process. Facility was very nice and clean. Great experience.

Check in was extremely easy with Jay. Great service and clean facility.

Jay is awesome! Storage facility is brand new, clean, and it is alot cheaper than the Public Storage in Oxnard. Highly Recommend!

I just signed up for a unit at the Townsgate location in Westlake Village, CA and Jay and Charlotte were absolutely amazing. They were friendly, courteous, and professional and they made the entire process a real delight.

Charlotte and Aaron were great and helpful.

Charlotte at Public storage provided excellent service. She was sincere, listen to our needs gave us great advice on selecting the right size for us to rent. I am recommending this Public Storage to all my friends and business.

What a wonderful facility! Jay went out of his way to accommodate us and the staff were very professional. I recommend West Lake public storage! ✨

Jay was very helpful, courteous and knowledgeable. Very positive experience

My experience with this location has been top notch! They helped me set up a unit for my boss, and it was so painless. Thanks to the staff for going above and beyond to make this so easy!

Jay was so nice and helpful. Great customer service. The place is nice and clean and very quiet! Don’t go anywhere else

This place is great!!!! Manager is awesome and always there to help. This place is very clean and organized. Very pleasant experience.

Public Storage is a really great facility. They have done such a magnificent job remodeling the place. We are there fairly often and, always, everyone is so helpful, kind and courteous. Jay is the best, very knowledgeable and always so kindly willing to help. Charlotte is there for you with her great smile and helpfulness.The entire facility is kept safe and clean. Kudos!

This place is amazing, Jay was very helpful in setting me up with storage and their wonderful app that lets you do almost everything. The place is new and clean and will be opening with many more units of all sizes. Easy access, well laid out and if you need anything just call for Jay he is willing to help you and is easy to talk with. Highly recommend this place to all my family and friends and anyone that needs a place to store things. Thank you again Jay

We love this public storage!! Jay and Charlotte and so kind and helpful and we loves seeing them everytime we are here! Everything is always so clean and our unit is easily accessible!

Amazing customer service. So happy we chose PS and this location. 5 stars for Jay and Charlotte!

Excellent customer service !!!

Jay was very polite and did a great job making the visit a pleasant experience.

Jay and Charlotte are both above an dbeyond helpful going out of their way to make sure we had an easy move in! Thank you!!!

I would give 10-stars to Jay & this location !!! I have had such a positive experience and Jay even makes it fun:-) Its such a stressful time & moving is always crazy but Jay knows how to talk thru what you would need, making excellent suggestions. He completely makes this whole process easy. I highly recommend this location for top service, expertise & efficiency. They are truly storage experts & all the modern digital (paper-less) are such a help too.

Thank you for the great customer service from Erin and Jay LaRue public storage on Townsgate Rd., Westlake Village California

Needed a storage unit for an upcoming move. Reached out to Public Storage on Townsgate in Westlake Village. Within minutes, Jay the manager at the site contacted me and walked me through getting set up. He was kind enough to get me a great unit right near the door for easy access. Amazing service, polite, professional and so kind. Highly recommend this Public Storage and Jay to anyone looking for storage units. Tony L.

There is a new manager at public storage named Jay, who has been fantastic and helpful from day one! I also appreciate that Rose and Charlotte were kind and considerate before he came on the scene. Nice group to deal with through a remodel of the building.

While they are under construction, Charlotte and Rosemary do a great job of keeping the place clean. They offer all kinds of storage space so whatever your needs may be you are sure to find the right unit to safely and securley store your property. The gals are always friendly and eager to help. Access to the units is very easy. When the construction is over they will have three levels of storage and it will be a beautiful place to rent from. Come bye and say hi, tell them Trey sent you.

Came here to check the place out staff was very nice and clean place.

Rose has been very friendly and helpful in the front office.

Rosemary was awesome and so customer focused when I called to inquire about a unit. My move got delayed, but will consider this Public Storage when I move and need storage.

I had to store some of my things during a move at the beginning of the pandemic, and Rose made the whole process so easy. She answered all of my questions, and was a huge help during the move-in and move-out. Couldn’t recommend this location enough.

Rose is friendly, informative and gracious. The facility is clean and we'll managed. I highly recommend taking advantage of this storage facility and meeting Grace and her wonderful staff.

Punctual and clean facilities. Rose Gonzalez was a great help 10/10!

Rose was great to work with and very efficient. Thanks for your service!

Rose was extremely helpful 🌹 . Very clean & well kept facility

Very friendly and helpful staff especially Rose and Charlotte

Very friendly service excellent facility!

You never really think about finding great customer service at storage facility, but I was pleasantly surprised working with Rose at Public Storage. She has made the process of my move so much easier!

Great customer service from Rose at Public Storage. When movers were late to arrive she personally moved our possessions to another unit in the building. Great attitude and very helpful.

Rose has been exceptional during some tough times as well as her staff! Love the facility and the people managing it. The right people make all the difference!

Staff is very helpful and friendly. Rose goes above and beyond to help her customers. Very clean facility.

I'm a long term customer I would like to express my deepest thanks to an outstanding customer service in public storage located on 2451 townsgate Rd. Both Rose and Charlotte they go above and beyond to provide customer assistance. They make you want to never change the storage location. They provided excellent assistance. I have been in other public storage locations I have never seen a better, a more special customer service. I recommend this location to everyone I know and I come across who is looking for a public storage. These two employees are a great asset to their company. Thank you indefinitely Charlotte and Rose for your outstanding assistance!

Rose was very helpful!

Rose is amazing!! She’s so helpful and is so positive!!! She’s super Knowledgeable!!! Thank you Rose!!!! 🤩🤩🤩🤩🤩

Great service from female service agent

Under new management, now Public Storage. The new staff has been very nice and helpful. I've been working with Rose, she is awesome.

Rose is very helpful and competent.

We've had a very good experience. Rose has been extremely friendly and helpful with anything that we've needed. It's very nice to be able to call and speak directly with someone who can take care of what you need.

Rose is very personable and helpful. Highly recommended!

Wonderful staff, clean facility, and easy accessibility to units.

Ive been with public storage in westlake village amazingly for over 10 years and never have i come across such an awsome team of individuals anywhere else. I can honestly say that Dana Hill as a regional manager knows how to pick-m. My experience with the very helpful staff has been unmatched. Which brings one new manager to mind...Rose keep up the good work!!!!

Staff is very friendly and the facility is secure and clean. I would recommend this place for your storage needs.

First time I've rented a storage space. Super helpful staff! Secure and very clean site.