Public Storage Self-Storage Units at 2167 First Street, Simi Valley, CA

Public Storage on First Street in Simi Valley California is wonderful to work with. We have been at their facility for a year, everyone is nice and the place is very clean. I left a voicemail for Katie today, she got back to me right away with answers to my questions. It's people like her that make it easy for us to continue renting from Public Storage. Sandra and Michael K.

Do not rent from this place. They never return your calls and it is impossible to find anyone at the location. I called today to speak to someone about moving out because as usual there was no one on site. I called the “direct number” given to me by the district manager Yuri. She gave it to me the last time I had problems reaching someone. She said to use that number instead of the one on the website because it would ensure I would reach someone. I used it today and I am still waiting for a call back. We went ahead and moved out and then find out they do not prorate. So i paid $188 for approximately 6 days. I didn’t remember this which is my fault but maybe if someone would have called me back and i could have asked questions I would have been reminded and not moved out until later in the month. Maybe that is why no one ever calls back so they don’t have to answer your question. I tried calling the district manager Yuri to see if I could get some help but she was out. Spoke to another district manager who was extremely rude. Had no sense of customer service. spoke like she didn’t care. probably since i am no longer a customer.

Great group working the office. Location is clean and nice.

When my sister in law said she needed a storage space or two because she was moving to a smaller space, I knew I had to recommend Public Storage, specifically Kelsie! Kelsie has been so helpful in getting the right unit, in helping us set up the app, and going above and beyond in every way possible. If I needed a space, I would rent with Kelsie, but until then I will thank her for being such a huge help with my family and all their storage needs!!! Update: Kelsie called me to let me know they were having a discount their products because she remembered I wanted to pack away my Christmas items and I am so glad she did! Just another example of amazing customer service from Kelsie and even Katie too! Kelsie and Kate are my go to Public Storage peeps. A friend at work needed a unit and of course I sent them over to First Street Public Storage. She is a very finicky person and she couldn’t believe how clean the grounds were. I will never stop recommending this company and these two ladies!!!!

Been shopping around for a unit for a while now- I spoke to Kelsie and what a breath of fresh air. She was helpful, witty, and pretty funny. Great to see such good service !

Kelsie and Katie have been so helpful for me and my husband!!! If you are moving and need people who are honest with you about what you need, who are patient with you Kelsie and Katie are the people to see!!!!

Property managers Kelsie and Katie are so nice and informative. They were willing to help me with all my questions all the while being smiley and laughy with me. It helped with the stresses of moving I was having. The property is so clean as well

Katie was extremely helpful choosing the right size unit for my needs. Definitely will recommend to family and friends!

All I have to say is that Kelsie and Katie have been the most helpful people I have ever had the pleasure of dealing with. Give them raises sooner rather then later

Both Kelsie and Katie are always a joy when coming in to make a payment. They make the process so easy and painless. Thank you Katie and Kelsie!

Kelsey is as nimble and quick as 'Jack". I phoned and had a query and she answered in seconds courteously and clearly. I remember how she processed quickly my requested time-sensitive paperwork last time either. Wish all front desk folks are like her!

Thank you Kelsie and Stephanie for all of your help!

Good service, and Kelsie and Katie were really helpful through the whole process!

After a frustrating day looking at other storage unit locations in the area I stopped in at this location. I was greeted instantly by Kelsie who really turned my day around. Other businesses I visited today I barely even got eye contact and no welcome whatsoever. Kelsie welcomed me instantly and really felt like she wanted to help me. I’m a local business owner and great customer service is huge for me. Kelsie took her time explaining everything (nowhere else took their time with my questions like she did). I’m excited to use public storage going forward. Thanks to Kelsie for a great experience

I came here and was helped by Katie, she answered all my questions! When I need storage in the summer I will be coming here!

Katie did a great job. She was supportive, helpful, and sweet. She answered all my questions and made this process easy.

Kelsie and Katie have been extremely helpful during a very stressful move for me and my family! Great customer service and willing to answer any questions we may have.

I recently used public storage on First Street in Simi Valley for the first-time last month. Kelsie was extremely helpful and explained everything without getting frustrated with the million questions I had. If I planned to use public storage for the rest of my life I would just because it was a great experience!

Kelsie was incredibly helpful when showing me units. I had a lot of questions and she cheerfully and honestly answered them all. I would recommend renting from Kelsie or even Katie or Stephanie. All the ladies here are amazing!

Katie and Kelsey were extremely helpful with my unit. They were prompt and knowledgeable, fun and friendly. I really appreciated their good attitude and happy demeanor. Not to mention they answered every question I had perfectly, leaving me with no questions or confusion. I highly recommend this property!

Katie WAS AWESOME she took the time to assist me in looking for storage. I feel very knowledgeable about storage because of her . Great experience

Good prices and clean units. Perfect for storage needs of various size. The manager, Kelsie, is always available to lend a helping hand or just check in while we're there.

Katie was awesome. I came in to just take a look at the property before I made a rental because I am going to be moving in the next couple of weeks. Katie was knowledgeable, informative, helpful, efficient, and extremely friendly. The property was spotless. I will most definitely be renting here all thanks to Katie!

Kelsie was great she found us the perfect unit we needed. Highly recommend this place !!!

Kelsey took the initiative to pre-cancel my unit before it auto-renewed. Talk about a winning employee and a great mindset. She deserves a raise! Outstanding customer service and care.

Atrocious behavior by Kelsie. I was shut out and blackmailed in brazen violation of California law. Facilities are quite dirty. Masked employees call you "bro."

Bulb in my unit blew up so they had to have someone come out to replace it. They requested I leave my key so they can get it replaced. After everything was taken care of, I returned to get my key and went to my unit to ensure everything was as I left it only to find that over $1000 worth of my stuff was broken beyond repair. The office said it not their fault, they won't give info on who was in the unit, and the insurance you get through them only covers natural disasters basically.

The customer service is over the top. Super friendly and helpful. Answers all your questions and calls you back in a timely fashion. Kelsey, not sure if I am spelling your name correctly. You are the best!!!!!

When I first rented the space everything was fine until in August/September 2022 the unit next to ours pushed one of their stuff through our space and created a hole. It was never fixed!! We left in July 2023 and that hole was never fixed! I called and spoke to the manager, even to someone in the corporate office, to fix the problem- nothing. They gave me the run around and suggested that I get a smaller space instead of fixing the hole. Imagine that!! I didn't create the hole but I had to move my stuff if I had a problem with the hole. To boot - the string that hangs to turn on the light broke off and the manager on site couldn't care less. She just said, "Oh, maintenance has to fix that" No offer to fix it or at least pretend she would look at the problem. It was obvious that no one cared about their customer. They just wanted their rent money. They also raised their rent more than $100 in the 2 years I was there. If I could give half a star or 0 star I would. Very dissapointed!

The manager Kelsie at the first street location was great ! She's extremely helpful and very considerate. Great experience !

I was helped by Kelsie and they were absolutely wonderful. So friendly and willing to go above and beyond. I honestly never thought about customer service and storage but it is so important and I am so grateful to have gone here.

The lady in the office is really friendly. She give you al the information that you need.

Kelsie is so friendly and knowledgeable. I really recommend this place for anyone looking for a unit to rent

Kelsie was absolutely fantastic! Rarely do I bother to write reviews, but she was such a joy to speak to, very knowledgeable, and funny to boot!

I've dealt with several storage places over the years and this is by far the cleanest with the most professional and friendly staff I've ever dealt with. Kelsey is the employee I dealt with when renting my unit and she was more than a pleasure to work with. She helped me find the perfect unit, was extremely patient and you could tell she wasn't just trying to sell me a storage space but genuinely cared about finding me the best one for my needs. I highly recommend this place to anyone who is currently looking for a storage space to rent!

Kelsey was friendly, efficient and was great to work with.

Kelsey was nice very helpful

Emily was great! Super nice and knowledgeable! Highly recommend coming here on her shifts!

Just moved in. Kelsey is a first class manager. Best choice I made.

Great service!!!!!..Attendant very professional and personable…