Public Storage Self-Storage Units at 3961 W Capitol Ave, West Sacramento, CA
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 35/moSmall 5'x5'
$ 35/mo $46Best Price Label
- Outside unit
5'x10'Online only price$ 61/moSmall 5'x10'
$ 61/mo $81Best Price Label
- Outside unit
9'x30'Online only price$ 64/moParking 9'x30'
$ 64/mo $85Best Price Label
- Uncovered parking
5'x10'Online only price$ 67/moSmall 5'x10'
$ 67/mo $90Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 111/moMedium 10'x10'
$ 111/mo $148Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 134/moLarge 10'x20'
$ 134/mo $178Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 139/moLarge 10'x15'
$ 139/mo $185Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 273/moLarge 10'x30'
$ 273/mo $363Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near West Sacramento
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 369)
My experience with moving here was great, very clean environment and James was so helpful & polite just amazing.
Paz was very friendly,great customer service and very helpful . We appreciate our experience with public storage because of this young gentleman. Thanks again 😁 God bless
Had nice experience with Maria at public storage.She is very nice and I'm sending my friends here
In search of storage units on a Sunday. Luckily we stumbled upon Public Storage W Sac. Nick was on site to help and had us signed up and in a unit within 20 minutes! Customer service like this needs to be recognized. Hopefully with a promotion & raise! Thanks again Nick!
Nick the gentleman that got me into my new unit went above and beyond to help get me in and out as easy and quickly as possible along with a very detailed summary of what I need to know about the facility. Kind, friendly, outgoing and Nick is definitely a great asset to your company. Thank you!
The property manager Nick was really helpful and friendly. Help me a lot with everything that I need. Great service
I wish I could give 0 stars, had a terrible experience here. 2 days into renting out a 10x10 my unit got broken into and tons of items stolen. I am still in the process trying to get compensated, however I do not recommend trusting this storage place. Horrible, horrible, horrible experience.
Been here a month already got my unit broken into and the two next to me were as well the cheap locks there's no alarms the cameras are wouldn't recommend this place for anything
No room to drive in
The property manager Nick was helpful in every way that I could ask thank you. Nick. You are doing a wonderful job.
This place was the best part of the moving process. Everything was easy to understand, and Nick was super helpful in explaining everything and helping the move go smoothly. The process at this place just so easy.
I rented a 10 x 15 storage unit and the moving in process was very smooth. Great service and all my questions were answered. Keep up the great service.
We made reservations at the West Capitol location, very friendly employee named Nick gave my dad and I a hand that day. Was very informational and made the process fast and smooth as possible. Excellent service 10/10
Outside outstanding service John is one of the best his asset to your company
Great location and the manager John was very friendly and helpful.
Great property - John is veryhelpful
Naomi was a wonderful lady she explained everything and the whole experience was very pleasent
Naomi was efficient and delivery excellent service, getting me in an out in a short amount of time! Definitely recommend for all your storage needs!
It’s been a pleasure using the West sac location, with John. The place is extremely clean and John, the on-site manager is extremely helpful. Thanks for everything!
Naomi is excellent with customer service and very polite
Naomi works at the Public Storage very nice woman very into her job I’ll give her 10 definitely helps customers with what they need and definitely be fair Making decisions and definitely I can say she cleans her job and very respectful and nice
NAOMI is AWESOME!! She took care of getting my ridiculous price increase reduced back to where it was supposed to be! Thanks Naomi!!
Naomi went the extra mile to get my needs met. Never have I ever been treated so kindly and received this type of service. I’m thankful for Naomi. She is special. And she stopped cleaning a big storage to help me.
Good place to hide your secrets
Our landlord asked us to move out half a month early and we needed a storage unit to place all our stuff. Deneia, Carla and John were all super friendly and helpful.
Denenia provided EXCELLENT service over the phone and in person. Very accommodating and showed me the space before hand to make sure it was what I needed. All round excellent service
Shoutout to John, the facility manager for amazing service! Had to drive to this location after the Davis office was closed and he did everything possible to grant me access to my storage unit at Davis. From troubleshooting the eRental service with me to calling the main Public Storage offices to ensure I got the email I needed for my unit, he was able to get me everything I needed even when I was on a time crunch. 10/10 recommend if you need a storage unit in the area!
Naomi was extremely helpful during the move-in process and the online rental system was easy to use.
Okay John's awesome and the business was great and I enjoyed being a customer
I have rented units at this property before it was Public Storage. I have been in this 30ft unit since 2012. The manager John is fabulous! He went out of his way to make our experience excellent!
John is very helpful. He was able to fix an issue I had without a problem. Easy going guy and nice . You should use this public storage
Long haired store manager was very sweet and very professional. Prices here at unbeatable compared to other storage facilities across California. Would absolutely recommend anyone to rent here.
Location is convenient. John is friendly, knowledgeable, and provides excellent customer service.
Been a renter here for a number of years, prices can’t be beat for California. They have wonderful service, convenient hours, friendly staff and I feel like my storage items are nice and safe here.
Outstanding customer service,went above and beyond his duties ,many thanks n very appreciated..thank u
To: John is a goodanager - clean facility
John was very helpful at getting the most secure option for my storage and getting set up. Convenient location.
Amazing customer service
I stored with Public Storage for a few years and had a great experience. While I didn’t deal with the staff much during my stay, I did speak with John during my move-out. He was very professional and courteous. I called him after hours with a question and he called me right back with the answer. He made my move-out experience very pleasant and given the opportunity, I would definitely store with this facility again. Thanks John!
Fantastic service. really great manager, very helpful. John is the best
Awesome service. Great public storage at affordable price.
This is a great storage facility. The property is well kept and very clean including the restroom. The property manager John provides excellent customer service. He is very helpful, informative and friendly. He is the reason why we have two storage units at this facility. He has resolved all of our problems with the highest urgency and professionalism. I’ve never met a more caring facility manager than John. Public Storage is very lucky to have John as an employee. I highly recommended this facility.
Broke into my storage, stole alot of my stuff. I had a hard time getting reimbursed from the insurance company. 150 storage units broken into? Finally put camera's up. Now I'm noticing the price went up 70.00 without anyone from public storage notifying me. My goodness what next. When I move, I won't be back. Rent at your risk. 😔
Jonh provided excellent service to me when i tranfered location's.
Came in to make my payment and got the chance to meet Jackie she is a great addition to the company. She is very friendly and helpful.
I experienced customer service from NaomiVery And that I was happyWhenWhen sheWhen she departed went out of her way to help me out with my need and made sure everything was okay.She went out of her wayTo make sureEverything was all good with customer service like that is a good asset to your company!!! Makes me want
Awesome job in fixing up lot fret service
Good facility - 100 % satisfied on service I received from John
So happy I moved to this location. The manager John is absolutely amazing. He is very nice and professional. Ever time I needed assistance we was right there to help. I will definitely be staying here as long as he is.
It’s a satisfying experience at this property. Property manager John helped me a lot! Will recommend everyone if they ever need a self-storage.
Nice clean and very respectable
They are so understanding with any situation that comes your way. Keep open communication with them and they will make sure you keep your storage. Hours of gate operation are 6am to 9pm. Grace period before incurred late fees is the 14th of the month its due
John was AMAZING!! He answered all of my questions and was super helpful.
At this facility on west capital ave I have to say is very clean including the rest room" also the person you employ, I have come to know as John has been a great help and should be considered an asset to self storage he surely has your best interest in mind! Dennis King!
Only needed a spot for about 3 months. Nice enough place, clean, and the staff seem to care. Beyond that the site manager John is AWESOME!! He always goes above and beyond for people. A genuinely nice guy who works hard to get you what you need. Will be back when I need more storage space.
Well maintained property = John does a great job - very friendly guy - highly recommend this place
Clean facility and great manager John
Great storage! It's clean, has good security, and clear pricing. The manager, John, is very helpful and friendly as well.
Parked our campervan here for 3 months while were in Mexico, and the whole experience couldn't have been smoother. From the online reservation and emailing the gate code, to the auto pay, and the easy checkout when we left. Thanks John for the great stay!
I can't say enough good things about this place. Great location, super easy access, best prices around. Its clean and very quiet even though its near the freeway. John has excellent customer service and is very friendly and hospitable. I definitely recommend this place, can't beat it.
Awesome friendly and very nice always helpful
The staff was friendly and was nice to have them on property when we had our key break in the lock. Additionally, when my code didn’t work, I called number listed on gate. She took care of it immediately and I was able to get access. It was a one month stay but all good experiences.
After searching for a parking space to rent without success my husband and I had the pleasure to be assisted by John who is a manager at this store. His help went above and beyond excellent customer service. He gave us options and helped us find the best spot for our vehicle. Couldn't be happier. Thank you so much for your help John!
John was a great help with my move in - highly recommend this facility
John is a wonderful on site manager! He is very helpful and solution oriented! I highly recommend this property!
Nice facility - friendly manager
I’ve been a customer for Public Storage for a very long time and this is my favorite location. The manager John is someone my children and I look forward to saying hi to every time we come by. He’s very friendly and professional. One time he had a bunch of candy and stickers that he gave to my kids so now they’ll go ask if they can go “see the guy with the long hair to get more stickers!” I feel that our storage unit is very safe and clean. My precious unit had a bug issue whereas here we do not. I definitely recommend this location :)
Clean property. I've never had any issues. John provides great customer service!
great service great insite very comfortable john was a great guy and extremely helpfull
Very easy to deal with storage place. Helpful, courteous, convenient. Never once any issues. Just be sure to monitor the prices. They will increase the rates at least once a year beyond what new accounts are paying. They will keep the rates as they were, or near where they were, if you are proactive and communicate displeasure with rate increases.
Don't recommend keeping your belongings here. Worst customer service when it came to getting my storage unit broken into along with 9 other units. I wasn't even informed that the burglary happened. I had to go and find out myself by one of their locks being on my storage. Then I filed a claim with their insurance that I paid for and still haven't been paid our for my stuff and it's 5 months later. The insurance company is a joke, they will do everything in their power to not pay you. Didn't even attempt to pull my police report after several months I had to go do it all myself. What a joke of a company!
catly was very nice and helpful and took the time to go through and explain everything. all the staff i have talked to are polite and friendly!
***DO NOT RENT HERE***DO NOT RENT HERE The manger called today to inform me that my storage was one of fifteen that were burglarized. Management has no empathy or level of importance in dealing with this matter. At 3pm Cathy said she has not checked the cameras which means more than likely no police report. Like a robot on auto pilot she asked me to come down and fill out insurance claims. Insurance does not replace sentimental property. Looking at reviews this is the second or third time in the last 90 days that thieves have been on a shopping spree with no time limit hitting at least 10-15 units each time and stealing whole vehicles. If you rent here you will eventually be a victim. DO NOT RENT HERE***DO NOT RENT HERE***
Clean environment and friendly help
On site attendant that I have seen a few times which is good. The fences all look secure and we have had no trouble with our storage unit.
I got 1 unit and thee parking spaces And I just got a truck stolen and I hear there is a lot unit robed just today I so another one so sad for the great location but is time to move...
There has been an ongoing theft issue for months at this location. In speaking with West Sac PD they confirm the few cameras they do have are all but worthless. They also confirmed after my theft loss that this is 1) a storage facility with horrible security in place and 2) have had numerous break-ins and theft of entire unit contents. I was STRONGLY advised to get my property out and find a different location. My incident happened in early November, it took over 48 hours for them to notify me. Another tenant who had just discovered his unit broken in to was not even given the courtesy of a notification call. In all 12 units were hit in my particular incident. The perpetrators evidently had the entire evening to go through all the units they wished. This is one of many break-ins that have happened this year and NOTHING has been done to mitigate the issue. In fact, I was on location last week and the front security gate is still inoperable. Additionally, I've received different answers to basic questions such as, when did this occur? The on location staff is less than helpful and trying to reach the actual property manger has been met with no reply/no call back. Use at your own risk as this information I've provided is public record and can be confirmed by W.Sac PD. I'm now tasked with answering the detectives questions, obtaining a police report (their insurance require you to do the work), and filling out a lot of insurance paperwork. This was a HUGE mistake on my part to give them my business, hopefully you won't make the same mistake. Very unfortunate experience that is not made easier in any way by the management. Regretful.
Cheapest in town
Cathy was very polite and helpful
Highly recommend this location. The property is well maintained and the staff is extremely friendly and helpful. Josie was a charm with assisting me with my online account as well! Quick access from the freeway is also a huge PLUS!
Josie is always so helpful. My door was stuck today and she helped me maneuver my things to help get it unstuck.
I cleaned out the storage unit on the 5th. Two days after my credit card was charged for the whole month. I called the corporate office on 09/07/2020 requesting some refund. They said a prorated refund should come from the location. The location attendant suggested I call a manager claiming they do not have my credit card information on location to issue a refund. I tried to call the manager (Mr. Cody) a couple of times but his mailbox was full as of 09/08/2020. I prorated my five days using the storage, and requested a charge back for the balance via my credit card company. My credit card company gave me a conditional prorated refund giving the merchant (Public Storage) two months to respond. A month later I got a letter from a collection agency. Not a fan of the service. I am giving them two stars as they provided a secure storage. Thank you for reading.
Josie is awesome. Very friendly and top customer service. She helped us and showed true concern for our situation. Thank you for having good people like Josie as part of your team in West Sacramento.
Great service Josie, you were professional, efficient and made my rental application easy and pleasurable. Again thank you
My tools were stolen and all the staff is extremely rude. They have no consideration for peoples belongings. This is not a safe place and they will not help in any situation
Great customer service and a friendly atmosphere.
The young lady in the office at the facility was very pleasant . I need boxes and supplies for my move she recommended what I should use I took her advise and it made my move a lot easier ! She had offered a storage in case I didn’t have enough room in my new apartment. Which I most likely with need, I don’t remember the spelling of her name but I believe it was spelt Anjelica! Thank you for your time and patience with me!
I went in to this property to ask about prices for a future rental. Marcos was really helpful and provided me with all the information I needed. Great customer service I’ll definitely be back. Highly recommend.
Cathy was a great help my move in.
My space is A045, and I've been VERY PLEASED with the courtesy, exceptional professionalism and timely assistance as needed. I feel very blessed to have known the manager whose name was Jessica. She worked above and beyond the Call of Duty. Currently a new assistant has taken over name Angelica. She too is extraordinary, compassionate, and more than willing to assist at any issue that arises. I feel very confident in knowing that my personal items in storage are under such exceptional management. That is the reason I chose Public Storage and find this company and their employees the reason everyone should do business at this location. MB
Be very careful management will get personally involved with your partner to the point that the have over stepped vendor/ customer relations. Hopefully they dont throw your stuff away when your partner lies to them and then leaves all your belongings out in the aisle for a free for all. I hope they try to get ahold of you so you dont have to loose everything like I had to.
Clean cut Movers
Jessica & Melanie have been providing excellent customer service since day 1. They are friendly and understanding. They know how to treat their customers and have knowledge of what true customer service is. The environment of this location is very peaceful, no messy or scared feeling of leaving my valuables locked up here. Pricing is inexpensive and reasonable as well, definitely recommend renting a space here at Public Storage!
Makayla is very nice person and very helpfuly thank u for ur service
Great job makayla!!! Thank you for everything you did great.... I felt very comfortable and have no bad news
Jessica and Makayla helped my moving process go very easy and smooth. great service and saved me tons of money. I highely recommend , sharing with friends and family!
Jessica service is exceptional help us out with $1 deal
Jessica is the best. She is very polite and helpful with any questions we may have.
Very nice manager, easy paperwork,
Jessica was an awesomely attentive lady,in helping me with getting my storage needs handled. Thanks for your help. No problems, great place to store your stuff.
Jessica makayla greatvservice
Jessica was very helpful and made sure everything we were bringing would fit into the storage unit and showed us the units so we could choose what works best for us I highly recommend coming here their friendly and have great customer service.
Jessica has great customer service. She is a pleasure
This is my first storage that I have ever got in my life as a adult and on my own. I just wanna say thank you to Cathy and Jessica these lady where so amazing. I moved from my first apartment and I was a little sad and they made me feel welcome as I entered the door. I would definitely recommend this Public Storage location (West Sacramento)to all my friends and family member. Just wanna as thank you again, to Cathy and Jessica you lady are truly appreciated and the best customer service I have ever experienced. All smiles. 😉❤️🙏🏽😃
Merle was great, super helpful, and knowledgeable. Would rent again
Kathy was really helpful by suggesting me what size to get the storage for the amount of things I had. He gave me the best customer Service experience.
Good place nice people no bugs enough said
Sarah was amazing and helpful
Jessica is very helpful. Answering all my questions. She is very kind and pleasant. I would recommend Public Storage.
Great manger and great evierment
Great manager Jessica' clean evierment love the storage and the price keep up ur hard work Jessica
Very pleased with the service both Jessica and Elizabeth provided. They made sure to confirm my reservation and when I needed to adjust my reservation time they did it easily and pleasantly. When I arrived they were ready with a smile. The online price I had found was what they honored and I was extremely happy with the awesome rates. I didn't realize I had to have a specific lock for the unit but Jessica made sure to accommodate me in getting the correct lock. I highly recommend this storage facility
Jessica was AMAZING and very accommodating. Great customer service at this location! I would recommend this location to anyone looking for storage long term or short term
Jessica property manger has really great service, very helpful in all and friendly!
Merlinda was the sweetest representative. We became best friends immediately lol
Susan is very nice and helpful. This is a good storage facility and they really think about your needs from your end.
Just recently rented out a storage unit at this location and Susan miller was such a great help! She explained everything so well to me being it was my first time renting a unit like this and she went beyond the extra mile to make sure I found what I was looking for.
Great customer service. Susan was fast and efficient.
Very professional and courteous check in / follow up service from Jessica and Jazmin. Easy access to a very clean unit.
Just rented out a storage unit from this location. Jessica and Jasmine made sure our experience was comfortable and smooth. Highly recommend.
Grounds are clean, Jessica the on site manager is the best and very helpful!
Helpful and quick.
Excellent customer service
I went in to this location today and the staff is amazing it’s so hard to find people who enjoy their jobs these days 😇😇😇
My family has been using this public storage facility for a while now and we are loving it. The facility has a drive in accces which is super convinient to drive through and drive out for quick drop offs and pick ups, it's nice and clean, on site faculty provides great service never had any problems, we would strongly recommend this storage facility.
Went into public storage today looking for prices for a possible future rental. I was extremely satisfied with the services I received today. Jessica is a very helpful, nice person and surpassed my expectations I had going into today’s hunt.
Great service, helpful staff and i would recommend this place to anyone 10/10
Got the job done, nice wide lanes.
Excellent customer service! Very helpful staff . The drive up units are very accessible and have their own lighting inside.
I want to know , what if I don't need the unit for the whole month do I get refund or does it get pro rated
I have had my storage here for several months.Jessica the Property manager is awesome and very helpful.She went out of her way to help me when I lost my storage key so I could access my camping equipment for our planned family reunion camping trip.She is always professional and friendly.I feel safe storing my stuff at this location.
Great experience on finding the perfect size storage and the service was outstanding Jessica the manager very helpful very recommended
Buenos precios y buen servicio al cliente. Los recomiendo!
I always say be kind to others, because you never know what they may be going through ! And after a crazy stressed out week .. today, I was able to experience that at " Public Storage " on West Capitol Ave, in West Sacramento, Ca From " Merlinda " she was on point....going that extra step helping me ... with their computers temporarily down, she answered all my questions and made sure I recieved a recipient just in case she couldn't email it to me. I left with a smile...which I don't seem to do enough after becoming a recent widow! Thank you for the smile !
The service here is great. Brittny, the manager here, was extremely helpful and a very good communicator. Really glad I came here
Merlinda lots of help I recomend this property for storing your stuff
The lady merlinda in the front office was very nice and helpful. I recommend this storage to friends and family
Merlinda was great and super helpful.
Merlinda was wonderful today she was amazing with her assistance and customer service. Im going recommend this storage facility to all my friends and family .
Jessica at 3961 w cap ps has great customer service skills and was very helpful and thorough about the information provided to rent my unit and also have reasonable prices 👍
As a Business Owner and a customer I have a storage space at this location. Jessica the Manager at this particular location is very Professional and Always very prompt at anything that I have requested. The Storage Facility is very clean and Professionally Managed by Jessica. I would like to very highly recommend that anyone looking for a storage space whether it be a small unit, medium or Large unit speak with Jessica at this Location . I can guarantee you that your experience will be very pleasant and she will accommodate you accordingly with the best possible Unit for your Need! Give her a Call Today!!!
Jessica is the best
Excelent customer service.
Very helpful and nice .
Jessica and Nicki is very good service .
Merlinda is excelent in customers service she help us our stiotage need. I recommend public storage to my family and friend
Greater place I would like thank Merlinda for her help need more people like you
My friend William Spearman is very happy with Melinda she treated us great I give her 5 stars
Merlinda was excellent with helping us pick our unit and great customer service, I will refer this facility to family and friends
This location is very friendly and Jessica is professional as well. Clean huge property with wonderful security. Thanks for everything.
Jessica is the bomb, great attitude after havunga long day of woeking she made the process enjoyable..
Great customer service
Jessica was awesome. Friendly, fast and honest. Recommend.
The manager Jessica was very nice and help. She stayed late to help me with my schedule due to working the same hours.
Jessica was who assisted me in getting my storage today she was very nice awesome customer service make sure I understood everything clearly and she explained everything really well thank you
Jeseica has good customer service!
Excellent help and customer service
Customer Service is Excellent! Jessica is Very Helpful, Knowledgeable & Friendly!
Great location, easy access, unbeatable prices and Sara was extremely helpful. Excellent customer service
Jessica was a great help. She was very professional and extremely knowledgeable. She was able to help me upgrade to a larger unit when I needed to go larger.
Awesome customer service very helpful, knowledgeable and personable.
Coming to Public Storage was a great experience thanks to our very sweet and caring friend Merlinda. She was really helpful and her customer service was exceptional. I will recommend anyone looking for a storage space to come to this location, to all my colleagues from UC Davis and anyone else.
Merlinda provided great customer service and was exceptional in helping all of us. She was calm during the whole interaction even with us asking 100 questions. She answered all of our questions. She also gave a small tour of the lot and told us the differences in each of the storage units. I would recommended this Public Storage in West Sacramento over any other location. I’m a student from UC Davis and I don’t mind making the drive to come here. Merlinda made my experience special. If I could give 10 Stars, I would. Thank you Merlinda!
Merlinda was so helpful and help me to find a unit very quickly. Service is very good. I do recommend to use that storage
I had a great experience at Public Storage in West Sac. Merlinda provided great customer service making me feel welcomed and happy to rent a storage unit. I will definitely recommend this place to my friends at UC Davis! :)
Tessa took care of me, water, shade from the heat as I waited for my ride. Goid conversation.
Merlinda helped us to find a unit quickly and efficiently. I recommend this location because the customer service is excellent.
Excellent service! Merlinda took great care of us. Will definitely come back for my moving needs! Highly recommend to my family and friends!
Great facility. Jessica is awesome. She made the whole process very easy. She is very customer centric. Great experience!
When I initially rented in Feb 2017, My experience was: Clean, secure, with friendly staff. Initial upfront costs higher than quoted on phone. Just be aware that you will have to get one of their padlocks & $11.00 per month insurance is strongly suggested by manager. Monthly rate increases within months of putting stuff in storage. (all red flags for the coming experience)NOW FOR THE MOVE OUT SHOCK AND AGGREVATION, JULY 2018. In May 2018, while paying my monthly bill, in preparation of moving out my items in storage, I went into the office and was told that, since I moved in on the 10th of the month, I had until the 13th of whatever month I decided to move before a bill for the month would be incurred. I organized my move around that information and had my help lined up for July 10th, the day of the month that I moved in. Coincidently, Public Storage sent me the July bill for an increase of $50.00 per month making the total $263.00. I immediately called and advised that I would be moving my things out by the 10th. I was told that I would be charged for the total monthly amount including the $50. increase as well as a late fee If I didn't pay by the 13th of the month, the complete total "no retroactive credit allowed anymore." Company policy changed and I was told that the change happened the previous October 2017 and the Company policy says it doesn't have to give any warning either. I Must payor get sent to collections. but a request for consideration would be sent in to the district manager." When I arrived on the 10th, the woman at the counter was new to me. Not very nice and started the hard core collection lecture with me. Tried to get me to pay before I could get my stuff. Fortunately for me, I had my own padlock and not one of the Public Storage locks and reminded her that I had until the 13th to pay. Currently I was not late and ended the conversation. I was able to get all of my items but I am now dealing with the collection people. I have no doubt that I would have been locked out and my personal items would have been held hostage for the total of 30 days whether or not I used them. I plan TO CONTACT SOME CONSUMER PROTECTION AGENCIES AS WELL AS BBB. I STRONGLY RECOMMEND UTILIZING ANOTHER STORAGE COMPANY BUT BE SURE THEY DON'T HAVE A CLAUSE THAT SAYS THEY CAN ALTER CONTRACTS WITHOUT WARNING AS WAS THE CASE HERE WITH PUBLIC STORAGE. Moving is difficult enough folks....good luck!
Jessica is the best!
I have had Public Storage units at various locations in the past - even this one, actually - but my experience at the West Sac location this time around has been above & beyond superb, and it's only been a few days! Jessica is warm, friendly, knowledgeable, and thorough. Did you know that you can have packages delivered to your storage unit??? I didn't, until I did my walk-through with Jessica. I had a massive shipment (two pallets) delivered there today. It was SO easy, and I am beyond grateful not to have to figure out how to get it from my home to storage. It feels weird to be this enthusiastic about a storage facility, but this has truly been a fantastic experience thus far. I'm looking forward to continued ease & convenience, plus friendly & knowledgeable service, for as long as I have a unit here!
Nice otside storage. Easy to load and unload any of your stuff
I went to pay my storage in and was greeted by Maggie. She was very helpful and discussed the advance payment process and how she or I could set this up in a matter of minutes. Maggie also provided me a list of items available to purchase, if needed. Very customer friendly and pleasant demeanor.
Great price on a clean storage unit! Chan was very friendly and so helpful! Thank you, Chan!
Maggie was very helpful and curious. Overall it was a very pleasant experience.
The people who have worked here are ride they have had 4 different people wprking...i wouldnt rent a storage space from.here at allll....
Maggie was very helpful with a payment and lock cut issue. Thank you.
Maggie went out of her way to accommodate all my storage needs late on a Friday afternoon. Great customer service beyond my expectations
went here to find cheap storage. also found that merlinda was very helpful and nice
Great customer service!
Jessica was so helpful, friendly and efficient when we went in to rent a space. Shortly after that, there were a couple of glitches with the account which she stayed on top of, quickly rectified and called me to keep me informed every step of the way. She was amazing and made sure everything went smoothly. The service she provided was truly exceptional. Thank you Jessica!
Maggie help me save a lot of money. 🎊💙🎉
Great customer service
Best place in West Sacramento to keep your stuff
Met Maggie at the West Sacramento property today. She was extremely helpful with a few questions and things we needed answered. Thank you so much!
Misty is so helpful
Great customer service
Misty has been great with her customer service straight to the point and cover all the questions i asked.
Misty goes beyond with her customer service. There should be more workers like her thank you for giving us discount on boxes that helped us with the moves. Come see Misty she gives good service and discounts 😀
Awesome customer service at this facility! Misty is the best, so very helpful and pleasant too!!
Expect to pay much more than their advertised price once they tack on taxes and insurance and make you buy a lock from them. My unit smells like rats.
Misty is super friendly and very warm and welcoming works her butt off lol One of the great ones left 😊
Misty was awesome she helped me out allot
Quick and easy and very friendly service!
The location is good, staff was knowledgeable and friendly, price was fair, just didn't like having to buy "their" lock for $20...
Miss Misty, she's friendly, efficient and courteous. Reccomended.
Great staff! Well-informed and polite! Keep it up!
Great service and place to put my stuff
Misty is amazing! Seriously the best employee you guys could ever find. So helpful and informed!!! Thank you Misty!
I Had a great experience the short girl with long hair help me out allot with all my questions an concerns She was very professional and courteous I will be referring friends and family members to this storage location
Great customer service, quick & easy!
Worst storage facility I have ever used! Was there for 2+ years and my rent went up twice. We had wolf spiders, large roaches, and mice...lots of mice. I tried contacting the manger for help in handling this situation and never received a return call. P.s. when I moved out I found 3 dead move in my unit.
Great service by misty
Great location, awesome customer service by misty
Misty (manager), Amazing customer service and helped us get aquainted with the area. Provided a great space for our needs, and made sure we were happy before we left! Highly recomended!
Check in was very efficent and the price was right. A+++ Thank you for your excellent customer service, Misty. We are very happy customers.
Great location with a variety of options in a secure compound. I bought a quality lock and insurance from them for a very reasonable price. Their current move-in special made it perfect for me, as I only need a month to store my things.
I like the service
A+ Great service. Misty was very helpfull.
Thank you misty for your excellent service anytime I've called or needed help !
This place is nice and storage units are clean. Very peaceful and quiet location. Misty is very helpful. Highly recommend.
very quite easy to exit
Misty is one of the nicest and most helpful people I've ever met!
Thank you very much Misty for all your help. We really appreciate it :)
Local and decently priced
I am so grateful! through the stress of a move and last minute catastrophes, Bill at public storage was a ray of helpful sunshine and a joy to be around!! great move in price and friendly service even when he was just getting ready to close up when I flew in the parking lot. I will be recommending public storage to the anyone moving or needing extra space to store. cheers to bill!! -Melissa
Public Storage on West Capitol is the BEST, very convenient, located close to i80, impressed with the property & staff, Bill helped us find the perfect space, highly recommend, very knowledgeable and polite. Really happy with the unit and the price very competitive.
Great place I loved it
Because Bill explained everything very clearly and was very helpful
Called to ask about pricing and hours available. Misty was so helpful. Recommended a large storage unit for a way better price then self storage! It helped that she was so nice and patiently answered all my annoying questions!!
Bill, 100% satisfactory
Easy storage, great customer service!
A great place to play my sax... And tons of dancing girls!
Accommodated me on short notice, excellent customer service
Bill was really nice and helpful. Made it easy even on a Sunday morning.
Made the process very simple! Thank you!!
Bill was extremely helpful and polite. Will recommend this property.
There really nice here. There very helpfull.
Bill was so helpful setting up my unit! Nice and friendly people, definitely recommend!
Friendly fast efficient
Last minute deal. We needed a storage and Misty was very helpful finding us space. Bill also showed us the space. Very friendly. Thanks!
Bill was very friendly and approachable! Great service (:
Bill was the most polite and helpful and a pleasure to do business with.!!
Bill was great!
Very fair place. They don't try to charge you for more than what you get. They check to make sure the space and terms really work for you.
Great clean location and the staff member Misty was great took time in explaining everything to me thank you
Super helpful. It was truly a great way to start my morning. Gave me tips and tricks. Very welcoming. I highly recommend.
The property manager at this location of public storage was great. I was in and out within a few minutes despite showing up earlier than my appointment time. Setting everything up was quick and painless.
Amber is awesome!!!
Amber is always pleasant and professional. She always greets her customers with a smile.
Bill is swesome.
Great customer service...bill and amber were excellent to work with...process was quick and straight forward...thanks for your help
Great customer service.
Great person to talk to, he help me a lot.
Great customer service
This is a great storage site. The manager is a great lady friendly staff and clean site and willing to help with any questions you mite have.
What a great place to use for a storage company! The manager is absolutely great! She makes it easy to pay and if you have any problems or questions she will always work it out with a great attitude!
This storage place saved us in our last minute move. They were great and afforable. I recommend them above any other
Bill was so helpful he made a stressful situation with moving and all a very pleasant and it was cool in the office
Customer service is amazing!! I recommend it to everyone
Good customer service. Pleasant staff.
Great experience everything was handled with care.
Bill was great explaining everything, Amber was very awesome as well.
Bill was super helpful and got me a unit right away. I appreciated his honesty and eagerness to help me get a unit that fit my needs. The facility was clean and accessible. I would recommend this to all my friends.
Met with Amber at the property, she was very friendly and the staff was wonderful!!!
Amber was phenominal . The best cutomer service I have experienced in years. Professional, courteous and knowledgeable. I highly recommend this public storage ..a cut above the competition..Jeff Allen
I rushed through midtown traffic after work to get to this location. By the time I got there at 5:45, all the 10 x 15 storage units were gone. Bill was extremely helpful and instrumental in helping me locate a unit through the company's customer service/reservation process. I would definitely recommend this location. Great customer service Bill !
It was great, real easy and friendly staff!
Amber was so helpful with the entire process of renting my unit, explaining every aspect completely. She represents Public Storage in a warm, hospitable manner.
just paid my bill...with Bill...and it couldent have been any easier,real fast and helpful in all aspects.thanx for taking care of my family's belongings✌👍
Amber and Bill were just great! They have always been pleasant and helpful.
Bill provided my girlfriend and I both with great custmer service. This storage facility seems great and safe for our belongings
Such nice people
Amber and the rest of the staff are amazing
Amber and Bill really appreciated the Attitude they had it was fun and easy and everything thing in the storage worked Thank You !!!
Amazing service, they are really helpful and Amber is super sweet as well as bill.
From my first visit to check out storage space, to right now as I complete the paperwork, Bill has been terrific. No hesitation in answering any of my questions. Toured me around so I could view the different sizes and make an educated decision. Very professional, polite AND efficient. Amber was great too. Loved the follow up phone calls.
Thank you so much Amber for helping make my move super easy!!! I would recommend this location to anyone looking for a worry free storage option. And especially if you've never had one before. Everything was clearly & thoroughly explained to me, even needs i hadn't anticipated were met quickly & easily.
I've done business with this Public Storage branch for over a year and Amber, the manager, has always been helpful and responsive. Access to and use of the facility is always effortless. With great freeway access and proximity to downtown Sacramento, this storage facility has a wonderful location.
Amber is awesome!!! Thank you for having the paperwork and the unit ready for me to view during lunch! You rocked at all and had me out under 30 minutes! I am grateful for your wonderful customer service and trust my items to be secure.
This is a very safe and clean facility. Bill is awesome! He is always very friendly and helpful. The price is right too.
Outstanding service from the manager Bill was very helpful and explained all thing in a very professional manner
Bill is excellent. I loved his approach to people. He is kind, friendly and very hellpful.
My mom used to have a storage here and I heard such great things about Amber and her customer service, I decided when I needed storage I would stop by and check it out for myself. She did not disappoint! She exceeded all of my expectations. I will definitely recommend Amber to all of my friends and family.
Amber is exactly the person you want living onsite for a business like PS. She was completely professional, helpful at every step, and left me with complete confidence that my goods would be secure. While we discussing options, an (apparently) homeless woman came in asking to buy stamps, Amber was as courteous to her as she was to me. Later, while we were completing paperwork, a couple tried to walk through the office to enter the property. Amber was also completely professional with them, while firmly insisting that they had to use the gate/code. When they pushed back, she didn't budge an inch. Despite their initial claims, it turned out they didn't actually have a storage space. Managing a property like this is a balancing act, and Amber does it expertly. By way of contrast, I visited the other storage property nearby. Nice enough people working there, but clearly the renters were in charge and the result was nowhere near the cleanliness and security of the PS property.
Bill was very friendly and helpful.
Bill was very patient with me and everyone who walked in. He was helpful and knowledgeable about public storage. Bill made sure i had everything needed for my move. Thank you so much. Eva wmack
It was awesome. Brittany was very informative and polite will definitely come back and recommend to all my friends and family.
Brittany did a great job helping me get settled in.
Public storage is a trustworthy storage place. It is also very convenient as you can pay your monthly bills online. I stored my suitcases there for three months and it was all good. This place has by far one of the best costumer service i have had. Amber is also very helpful and nice. She answered all my questions and was very informative. She ensured all my things are fine and was professional. I highly recommend this place.
Great service. The manager Amber is awesome! She showed me properties and we ended up with the best deal in town.
Amazing customer service! Amber was a lot of help. Highly recomended
The nice thing about this storage facility is Amber, the desk person. The facility is alway clean. Good job!
Cristal was extremely helpful,with a friendly personality! The location is very convenient for us and the price was unbeatable. Thank you so much for your good service!! Betsy
Amber was very professional and helpful in all aspects of my storage experience. The grounds are clean and safe, and the location just off 80 was ideal for me, as I was slowly moving items to my new Sacramento apartment by filling my car each day after work. I highly recommend this facility and its management!
Although I did not end up renting from PS as a different solution came up, I would have in a heartbeat. Both Amber and Cristal were great to work with. There is a feeling that my situation was listened to and then their solution was offered, that is great customer service. Both staff are friendly and professional, sincere in wanting to help and gracious when I didn't end up needing the unit. I read all the other reviews before selection this location and all the positive reviews are warranted.
Easy to do and very friendly staff
Crystal was very helpful with getting us a unit we would have access to with a tractor trailer.
Amber has Great customer service! Definitely would recommend to others!
Great service with a great smile, thank you cristelle for your professionalism & kind service =)
I used the storage unit for seven months and had the pleasure of talking to Amber each month when I paid the rental fee. Can't remember ever not seeing a smile on her face. Amber is a very upbeat individual and on several occasions I watched how she dealt with other customers and how she treated everyone like a friend.............not just a customer. Amber is the epitome of excellent customer service. Joe and Rosalie
The best customer services I have ever experienced. ... Hands down!
Great service and helps set up the unit. Friendly staff.
Amber was awesome and helpful! Great place
Cristal was very informative about services offer.she was very courteous, kind and very cheerfulShe is a keeper as an employee for public storage.
Amber is always very pleasant and friendly.
Cristal and Orlando have great customer service. They made me feel welcome when I came in to ask about their prices on their storage units. They were very knowledgeable and professional. I definitely feel confident storing my belongins her. I would absolutely recomend this public storage to anyone!
I came in today and was greated by Cristal and Yessenia. They Were very friendly and helpful. I went in to Pay my Bill and it way actually enjoyable. Great customer service!
I've never had to rent a storage unit & didn't know what to do. Amber informed me of what I needed to do. She was very helpful in choosing the right size. She was very professional, but friendly and informative. She answered my questions in a way that I could understand what she was saying. I've had to go back a couple of times.....mainly to thank her for her support....and how the storage unit service worked. Great employee and extremely helpful. Mary K.
I had rented a unit with Amber. She was very helpful. I did not know how to choose a size and she took the time to explain how to choose. My unit would have been way to small for my needs! She also explained different types of merchandise that I needed to protect and safely my important things!!! Thanks Amber!!! :-)
Amber was great and very helpful and patience.
I talked on the phone to Amber several times. She was very helpful in finding what I needed at a great price. On site I meet with Coustal (sp?) helped me and was very positive and helpful. Great experience!
Went in recently to rent a unit for my husband's work needs and Amber was incredibly helpful and went the extra mile to get us set up and get the invoicing for the unit set up with my husbands employer in Missouri. Thanks much, Amber!
Amber did a really great job helping my fiance and I. She moved us from a 10 x 10 to a 5 x 5 and the process was seamless. We have been extremely satisfied with our entire experience at this location.
Amber and her staff were super helpful and friendly. I'm very happy with my experience there and would highly recommend Public Storage on West Capitol. Plus, it's convenient to about three different freeways, and the pricing is very competitive. Definitely worth a try!
Love the manager Amber! She makes being here a great experience. If there are any issues she takes care of them immediately. And she has helped us in accommodating family members with units. Thank you!
When I had went in to see about getting a storage unit their was a girl by the name of Veronica, she was really helpful with the information that I could ever ask for as for getting a storage unit, she is one person I can say that is a good employee and will definitely recommend to my family and friends! very helpful, respectful and an amazing employee! in the end I did not have to end up having to move, but some very great information!
I made reservations for a Storage Unit Online and was immediately contacted by Amber at your Sacramento Office to confirm my order for a Unit. I was impressed by Her Professionalism as She guided me through the set up process. If all your employees are like Amber Public Storage will be in Business for a long time. Thanks Amber A+
When I had to move I needed to store some of my belongings. I choose Public Storage on West Capitol Ave. I was greeted by Amber she made me feel at easy right away. She answered all my questions (and I had many) without any judgments. When we were walking down to the unit she made me feel comfortable. When we returned to the office we went over the paperwork, and again she answered all my questions. She made the process seem very easy even though there is a lot of paperwork. She always had a smile on her face. I know that my belongings will be in good hands. Thank you Amber and public storage for making my day go easy, and having a very clean facility. I will recommend this property to all my friends.
This storage facility was conveniently located near where I was moving. The staff was very friendly. I started with a 5x10 unit and downsized to a 5x5 without issue. Both units were very clean and ready for immediate move-in. I will use this location again for any storage needs I have in the future. I recommend this location to anyone not sure where to get a storage unit!
I had to skip eating on my lunch break to rent a storage unit. It wasn't easy to find with all the road construction on West Capital. So, I wasn't in the best mood. Until I arrived at Public Storage and was greeted by Veronica. Her excellent customer service, welcoming personality, and great smile made the process very enjoyable. I would definitely refer my friends and business associates to rent at this location because of her!
I got my first storage space last Saturday and was very impressed with the time Gina spent with me. I knew nothing about the different sizes and insurance. She was very informative about every aspect. She made me feel like I was very important and not just another person asking stupid questions. I would give her a gold star for her customer service skills. Thank you Gina, you made my experience very enjoyable and I look forward to seeing you again. Thanks again, Janice Ballard
Gail (the women helped me check in to my unit) was very friendly and helpful. I am very satisfied with my experience at Public Storage on W Capitol ave. Thanks Gail!