Public Storage Self-Storage Units at 801 57th Street, Sacramento, CA

Jordyn was amazing and kind!! Great customer service!! Thank you!

Jordyn was a very professional and caring employee that took care of all my needs! Thank you Jordyn! You are the best!!!

Sherri is kind and professional love her work

I would have rated this a one star if it weren’t for Cheryl who saved the day (and my review). I signed up online and the communication is horrendous. I had no idea how to access the unit and had to rely on a chat and trial and error to get into my unit. And then my code stopped working. It was a nightmare. But Cheryl called me in the afternoon and patiently walked me through the process and gave me a new code. Her humor and fantastic attitude took away all my frustration. Public Storage 2 stars. Cheryl 5 stars.

Jordyn was very helpful when I was first inquiring about a storage unit. I had a lot of questions and she was able to answer every one of them. I made an appointment to look at the storage unit and she was able to show me a couple units and I decided to rent one of them. Jordyn was friendly and easy to communicate with.

Jordyn was great at helping me… . Rent the unit . Figure out the app . Gain access to my storage and the gate She’s an awesome employee! Jonathan

Great service fast easy and she was very polite awesome personality Her Name was Jordyn she is a good asset to the company

Jordyn was amazing. And very helpful

Jordyn was very friendly and gave a great tour of the property and unit. Thanks!

February 12, 2025 In almost 4 years, PUBLIC STORAGE has increased my storage rent 100%. That is higher than the annual rent cap times 2. Why aren't there laws against this price gouging? I'm sick of Public Storage ripping off its customers! And I'm sick of their poor customer service. Site management is friendly but the Company itself is pathetic. There are companies out there that WILL take better care of you, charge a FAIR price, and NOT price gouge you. September 3, 2022 I had an agreement for $167 through October. They charged me $177 in August and $210 in September. The Glendale district manager and Erica at the rental facility are not doing well with their customer service agreements. July 1, 2022 I received an email they want to increase my monthly rent from $167, the current advertising price for a 5x15 to $210! The site says to LOCK IN YOUR PRICE. That's a lie. When you read the fine print, it says they will raise the rent. What! $167 to $210 - I don't have $516 more per year to pay. Let's not gouge your loyal customers, Erica-onsite management, Marcus-district manager, and Public Storage-We Care/Corporate. I faithfully pay my monthly rent. This is an outrageous ask to be exploited as a loyal long time customer! Updates: July 17, 2022, still no call back from Marcus, from Glendale Office @ Corporate. We Care said he is working on it and could provide not details. July 2, 2022, I called We Care Public Storage as Erica, the onsite manager, said. July 13, 2022, no call back from We Care. Marcus, the district manager, called on July 7, but didn't leave a number. Erica can not help and We care Public Storage did not help either. July 2021 I called Public Storage customer service to ask why they increased the storage rent from $143 to $188 in one year. That is too steep of an increase. $540 annually.The rep on the phone was rude and could not answer my question. He said, "read the lease!" (☆ one star for them) Then I was able to reach Erica, the site manager for 801 57st, Sacramento, CA, where I have my storage unit. Erica was VERY kind and advocated for me with her manager. She called me back in about 40 minutes and said they will honor the current $158 price and not increase my rent! THAT was good customer service! Thank you, Erica, and your manager. You restored my faith in the brand. I wish the CEO, Ronald Havner, could see this and let you know "outstanding job 801 57th St., Sacramento, CA!" ☆☆☆☆☆ Update, July 12, 2021: Public Storage helped me reduce my $31 monthly fee increase ($372 annually) on 8/1/2021 to a reasonable amount from $158 to $167 ($108 annually). THANK YOU for your exceptional and personable care Public Storage at 801 57th Street, Sacramento! IF you had to get corporate OK for this, then I am thankful they were sensible about keeping a client happy!

Jordyn was amazing and efficient! She helped me early and was wonderful!

Good customer service

Kellie is amazing at helping and made sure I was happy with the questions I needed answered. Great Help

Ms. Bridgette helped. She was such a great pleasure. She always helps me with any questions I have over the phone. And she has great customer service!!

Really clean facility, looked brand new! Jordan was very helpful and made the renting process very smooth and easy.

Jordyn was great! Efficient, knowledgeable and provided overall excellent service.

Friendly helpful was in a situation to wear my things were going to be auction due to my own negligence completely worked with me I love the team Marcus Michelle and Jordan very helpful returned all my phone calls I'm very grateful for them clean storage place to have your things at

A really nice storage facility. Very clean, secure and weather protected. The folks who manage it are very friendly, helpful and professional. I highly recommend this facility.

Jordyn was quick, responsive, and very clear on all instructions. Professional and knowledgeable and helpful. All we needed to move in our stuff!

I would was greeted wit a warm welcome from Elizabeth with a big smile and she answered ever question I had to ask with positive energy i definitely would recommend it frfr

Cathy was fantastic, informative & helpful.

The storage is there a clean and Kelly is such a help at the front desk she was very helpful every time I needed help and she went above and beyond

Jordyn is very knowledgeable and knows her stuff very pleased with her

Jordyn has been a huge help with our storage needs! Super friendly and welcoming.

Kellie is amazing! Great customer service. I will be recomending to friends!

Jordyn! Wow, I can't say enough. Thank you for everything you do. Got my payments all settled and SAVED MY STORAGE. I could've lost everything and now I still have my home and everything from my own childhood. Items I could never get back. So thankful for you! Keep up the good work girl!

Jordyn is great

I've had the pleasure of working with the manager of Pocket Road Storage, named Maria, for years and I can confidently state that she has always been an asset for the company and that she would make a great district manager.

Loved the service. Extremely clean. Greeted by someone called Kellie who was very friendly. Excellent service and killer smile.

Never saw staff for the first 2.5 weeks and had difficulty getting started and using the elevators. Flimsy storage and locking system. Open area at top of unit allows for theft. My storage number NOT painted on the wall directions so without available staff, it was difficult to find. The directions emailed to me reported my storage to be on 1st floor when it actually was 3rd floor. Entrances to the inside should be marked as "no parking" because people park in front blocking others in and out. I needed to Wait for 40 minutes until the egocentric renter finally and angrily moved the vehicle. Lastly, I am older and have kidney issues but could not use the on-site bathroom. I would have changed to a different facility but I got a great deal online, so I stayed.

Kellie was great! She was fast, thorough, kind& professional!

Thank you Jordyn for making my rental experience super easy! I loved how you explained everything! I sure do appreciate it! Great customer service!

Thanks Kellie! Wonderful

Just bought a unit here & Kellie was so helpful. Definitely will be coming here again🥇

Kelly was amazing and very, very helpful!

Jordyn Was very helpful today, Thank you.

Jordyn provided excellent service, she did Rent decrease and saved $40/month. Thank you!

Kellie was so very helpful and kind!

The Public Storage on 57th Street is good, I've used them before. This time I have a smaller unit, inside on the 3rd floor. They leave a cart which really helps you minimize your trips to your unit. Just know that the app will not help you get into the facility (ignore the signs that say you can do it all with your phone - you can't). You have to exit your car and punch in your code in the orange box.

Fine place to rent. Very clean storage space. Good communication with property management. À+

I've been with public storage since June or so and found myself in a pickle! When I called about an increase on my rent (I forgot that the rental agreement mentions it) Jordyn was so nice to help me out and put in a request for a rent decrease! Thank you Jordyn!

Jordyn and Kellie were so helpful. They made my moving/storage experience so easy that I will recommend them to all my friends. Sincerely Dion

Jordan has been a rockstar! If you want to rent from a storage unit place with top of the line customer service go here and ask for Jordan! She has been so sweet, over the top helpful!

The service was great She was a great help and it was easy to navigate during the whole process

Very friendly and proficient. Quick service. Great price.

This storage is very nice. Kellie is amazing she made my move easy. Great customer service I will recommend this facility to my friends.

Happy face great smile customer service is amazing thank her thank her Stephanie

Kellie & Cathy are nothing but class every time I interact with them. They always greet me with a smile and set my day off right. The property is always clean and tidy and I couldn’t appreciate them more! If there were more than 5 stars I would have selected it!

Jordyn was a big help and explained everything I would need.

Jordyn was the best with helping me find a storage unit in my budget with a great promotion if you are looking to get a unit definitely go to this one and ask for Jordyn she’s the best

Jordyn and Kellie are great help saving me hundreds of dollars a month. They’re very helpful and very pleasant! Thank you for all your support!

Jordyn & Devin were helpful and knowledgeable

Jordyn was very helpful and efficient in setting up my storage unit rental.

We have been renting a unit at this location for about a year and a half now. I would recommend this place to anyone and everyone! Jordan and Kelly have been incredibly friendly, helpful, knowledgeable, and accommodating to us the whole time, and it is an absolute pleasure dealing with them. They provide 5-star customer service, and the world needs more people like them!! Thank you Jordan and Kelly!!

The customer service was amazing, the woman helping us (Jorden) was very helpful with explaining everything and was just overall very nice.

Jordyn the manager here was so helpful getting me a unit and a discount I am blown away. I have never been so impressed throughout the years of renting storage units. I will be telling all my friends!!!

Jorduin waa super helpful. And she patiently walked me through all the process.

Super awesome service and it was profoundly simple. Jordyn was so awesome and explained the system really well. Can’t recommend this place more or the customer service.

Yes Good Service & Quality

It’s a good facility, other than feeling like you might get trapped in the elevator haha! The google hours listed do not match the business hours. I was in a rush to get a storage and after I signed up and loaded my unit, I tried to access it and the facility was closed. They close very early, like 6pm? It’s frustrating because I would like to be able to access my belongings later than that. The listed 9pm time would be plenty sufficient, however that’s not the case.

Amazing staff

Very good place to have your things Stored.. Friendly Service too..

Breanna was incredibly informative and helpful! She made the reservation process easy and we left feeling happy with our choice in Public Storage.

Aaron was knowledgeable, helpful, and professional!

Process was fast and easy! Aaron was super friendly and helpful getting us set up!

Very helpful staff and super friendly. Aaron was the one that helped me out get my new storage space out of state straightened out. He was very knowlegeable about the information and also displayed excellent customer service. Great worker and easy to have a conversation with. :)

I was a walk in helped by Aaron. Great guy, super friendly and knowledgeable. Only took a few minutes to get set up. This location has good severity features.

I was public storage on 57th st today and had a fabulous experience. Not only was Aaron accommodating of all my needs. He was also extremely cheerful.

Aaron was on site when I came in to rent a space. He helped me navigate the app, got me a better deal, and helped me find my unit, all while being extremely friendly and considerate. Highly recommend

This facility is clean and easy to access. Aaron is fantastic; he's polite, quick, and detail oriented. I've rented a number of storage units in various cities over the years and can attest that his customer service is A+

We were helped by Erica. She is amazing! So kind, respectful and helpful. And just a really good person. So happy we met her!!

Erica was fantastic while we were searching for a storage unit!! She got us just what we needed, allowed us to see two units that we were interested, told us objective pros and cons that she's encountered so that we could make the best choice for us. She really knows her stuff, navigated the technical side of things, showed us the ropes, is very friendly. Go see Erica for all of your storage needs. Thanks very much, Erica!!

Erica was very amazing. She help me in so many ways. I appreciate doing business with you guys and I am looking forward to letting others know. Thank you very..

Erica is always happy to help me and I can’t say enough good things. I highly recommend, she’s a wonderful person to talk with.

Erica is the bomb, she most definitely deserves a raise and a paid vacation. To bad she works there.

Erica was fast and efficient to help me get my new storage rental!

Very knowledgeable, very helpful and willing to go out of her way to walk me through the process and make it a no-brainer for me to use the storage area and the app

Shanee was very helpful, with all our questions and very patient.

Erica is the bomb. She has worked some issues out for me that I didn't think would happen. She deserves a 2 week PAID vacation immediately. Thank you Erica !!!

Erica is awesome

🎶Pub Stor's Erica is the one to see, Got me the perfect unit, stress-free! Chill, lit, and professional too, For storage needs, she's the go-to!🎶

Good experience. Problem free. Thanks Erica

Erica has the best customer service. She helped me get exactly what I needed and was very knowledgeable and professional. I highly recommend!!

Erica is great, wonderful customer service. Highly recommend 👍

Erica was very helpful!!!!! Highly recommend!!!

Always tidy and orderly. Erica definitely knows her stuff. Thank you!

This place is awesome. Received excellent customer service and everything was quick and efficient. However, I'm still receiving phone calls about my unit and they knew I was moving out and yet their still charging me it makes no sense. The new owners are money hungry. They could've auctioned my stuff and made more than enough money to have payed for the cleaning and to hold the stuff that was left to storage costs so the fact that their still calling me and charging me tells me they don't care and act like they didn't know when they did.

I rented a space today. My name is Michael Pereira. Erica was incredible. So friendly and efficient. She led me through setting up the Public Storage App. While I was not happy with the National Reservation person, Erica won me back with her knowledge and personality.

Great location, clean, and it wasn't difficult. Erica helped make a stressful situation go smoothly. Would recommend

Jackie was the very best!!!

Excellent customer service

Great customer service

Erica is the young lady who helped me she is a little ray of sunshine she walked me through what unit size ranges from and then we went over prices she's has to be the reason why this public storage is rated so high!!! Erica thank you !!!

Fantastic service. Erica was quick to help and the pricing was unbeatable.

Awesome place to get storage! Erica went above and beyond when trying to help determine what size storage I would need for my belongings and left no stone unturned when it came to making the process as easy as can be and hassle free!

Had to help my grandma move out and Erika was so helpful and amazing she made it so much easier.

Great location, excellent service! Erica is awesome. I'm lucky to be storing stuff here. Great pricing as well.

Was a really nice location , and also the manger Erica was a big help and very accommodating. I would definitely go back .

Erica was super helpful andI loved her personality! We appreciate you Erica ❤️❤️

Erica is great!

Erica is awesome to work with. I am really impressed with how easily she helped me with a convoluted payment issue. And she is friendly and helpful all the time. What a STAR employee!

Conveniently located, the building is always clean. Erica is the most wonderful lady ever, shes so helpful and sweet. I had forgotten to lock my storage after moving units and she went out of her way to make sure it was locked up for me!

Everyone that works here is super nice and helpful. Especially Erica!

Erica was fantastic to work with !

Erica was super helpful and welcoming she answered all my questions and was so sweet!

Erica is amazing and very nice

Erica is amazing

Erica is very nice and helpful great service

great place Erica is great

Erica is amazing!! Thank you for great service!!!

Erica is great very helpful

Erica is great

Erica saved the day! I had a rough week and couldn't remember my gate code and was generally frazzled. She was so professional and her kindness and problem-solving turned my day around. The facility is always so clean, their employees are so kind, and they have been a delight to deal with.

Erica was fantastic,friendly and professional. Will recommend!!!

Erica is a great property manager!!

Great Access Good Location Wide Driveways

Erica is the best! She’s ALWAYS so friendly bubbly and goes way out of her way to be accommodating. SHE is a definite 5 ⭐️!!

Jackie was amazing! Thanks for your awesome service!

Erika is awesome

it takes something extra for me to write a review but i'm extra-grateful to erica, specifically and my neighborhood public storage in general, for being a bright spot during a very dark 2021. thank you for being kind, professional and caring during a time when basic empathy and compassion are in far too short supply. here's to a new year and fresh starts. :-) <3<3<3

I went to many other storages and the managers were so rude and impatient ,then I went to the public storage and The manager Erica was very helpful and very patient .she’s a very nice woman

Again have to say how AMAZING Erica is! I was there today and she made sure all my accommodations and everything I needed was perfect

I love Erica, she's always so friendly and super helpful when I have questions! 10/10 service and cleanliness every time. Thank you!!

Went in yesterday to inquire about a 9x9 storage unit. Property manager Erica was very helpful and knowledgeable!

Easy to deal with, clean, and convenient

Erica is great and very nice.